[Resolved]  Whirlpool — refrigerator/fridge complaint

I have a refridgerator 320 litre i have a proble of heater burned inside the fridge i have a complaint number /ID number 4495016 iwas complaint for that in costomer care number one person came and give us number of Mr. kapil/Sachin [protected]/32957294 on dated 17th may 2008 and said these person are the exect techinically person who will attend your Query on 17th may, i will call us on tha day &they will assure that will attend the complaint with in hour .but no body response for that i will wait till evening.On Dated 25th one person (Muddin)will came to my home with one sardarji (Amarjit)and check my fridge and assured that they will tell us the exact problem as well as the expense to rectified the things on 26th may2008 positevely but till today no response form their side.
i am in a mess that by purchasing whirlpool fridge i make a big mistake in my life. the whole1.5 months of summer i am in a loop of that silly customer care peoples at your end.


Regards
P. Srivastava
[protected]

My fidge is not wokinf from past 3 days.
Its getting on but cooling is not happening.
Please send ur mechanic and chk it.

We are the whirlpool customer throughout our group. One of our ac is not working properly. Engineers told that compressor has been damaged. Its need to change & it occurred two month before. We have call several times to your customer care & your authorized service partners i.e. Igloo Service & Raftech. When I ask for them (Raftech) for complain, he ask me my address & said our engg is on way, wait just reach to you. But days & month has gone. Nobody came or responded. Where ac is fitted, there two computer & so many machines is also there. They are hanged several time & work is getting slow. We see your ad on TV these are attractive. But how many people know s that how much your service is poor. If they know, I think they never buy your product. We know that this also you will not response.
But don’t mind, it is our suggestion that please improve your customer care system. Your service partners are worse. We have already paid (Rs.8, 796 for 30.09.08 to 30.09.09) Raftech (Howrah), owner name Mr.Sanjay (Mob-[protected]) for annual maintenance contract. Inspite of that their engineers ask for extra money. Igloo service has changed their area but did not inform us. Our contract ws made between Igloo Service & Us.
If you would like to do something, then please change your service partners. They are making your brand name worse.
Thanking you,
Sanjib Mukherjee

This is worst Services Customer care (Whirlpool) I have Seen, They have no responsibities and authorization. They just give one satisfactory answer as, Sir our senior will talk to you in 2 Hours Time. Seniors Call Whenever he get time and gives you assurnace that problem will be resolved .. But nobody turns up .. It is only Mental Hassals to get rid of Whirpoll Products complaints. They do not have any parts for maintence of the product once Product is Sold in Market or they do not want to be in this service business.

I have brought the washing machine of whirlpool last year

bt due to some fault its not working properly ...and i complained within 1one week

person came and checked the fault .and he told the new component wil be inserted

and now the 20 days have been over bt he didn't comee ...they dont give uss any response ...even i have visited in the shop and they give me guarantee that today the person wil come and check ur machine bt same way ..no one comes..
and also argumented us that v have lot of customers ..bla bla bla ...

i m very unhappy from ur care center . plz help me ...

i think other wise i must have to move consumer court ...to get my rights...

M/S. Whirlpool of India ltd.
[protected]@whirlpool.com

Dear Sir.

I purchased a M.MIND 23 ELT CARBON 4S in the month of Sept’08 from your Kolkota CFA, Apeejay Surendra, 47, Hide Road (Branch Bridge) Kolkata vide Invoice No.[protected] Dt.15.10.2008, a draft was sent as advised by your Regional salesman . At that time, there was an offer of GIFT SCRATCH CARD . At the time of delivery, the deliveryman assured me that your scratch Card would be sent through Post. After waiting some day, I pursued the matter to your Regional salesman over phone, he also assured me the same, again, within this period I pursued several times but I received the same voice . But Ill luck to have it, I have not yet received the assured card.

Now, I would like to purchase the same piece of M.MIND, but before that I would like to have the scratch card or if not, please write something regarding the breach of contact like your Company in reputation within 7 days at my E.mail address either, I will be compelled to ventilate the matter in News papers and Consumers’ Forum. In this contest I would like to say that I use automatic Microvan, automatice Washing Machine, etc. of Whirlpool of India for long times.

Thanking you,

Sincerely yours,
DT.16.07.09
(SMT. SANDHYA BISWAS)
c/o. BIJAN KUMAR BISWAS
BISWAS MEDL. STORES
KARIMPUR : NADIA, W.B
E.MAIL ADD: [protected]@yahoo.co.in

Even we are facing t same above problems with whirlpool service centers in tamil nadu...