Whirlpool India Complaints & Reviews

This is an Ongoing Complaint with the functioning of Whirlpool Fully Automatic Washing Machine (Model No FSAN652/FSAH651 - Rs. 17, 500) bought two months back. The issue is that the whatever dresses we had put in so far has been torna and we have got back to the normal way of washing with our hands which has not solved the ultimate purpose of buying a costlier machine of yours. We have lost money both in terms of dresses lost and the calls...

Whirlpool W/Mc new model launch- but worst customer service due to LOC

I had purchased one Whirlpool washing machine model- FPSAN652 on 21/7/2008, which broke down on 6/1/2009. Complaint registered with their customer service on 8/1/2009 ( HD[protected]) was cancelled by themselves without any intimation. Again the complaint registered on 12/1/2009 (HD[protected]) is not yet attended till 22/01/2009. From repeated reminders, it seems that there is some conflict due to line of control between two service providers which is not being sorted out by higher ups. This is ridiculous from a world renowned white goods manufacturer who is launching state of the art equipments without customer satisfaction even for one year.


Bijoo Davis,
ESH 3, ICRISAT Campus,
Patancheru P.O.,
Hyderabad- 502324.
Tel[protected]
Mob-[protected].

hi my name is vikas. we ve whirlpool refrigerator, model no
WLM34ABYWN. dated of purchase 12/07/04. since we purchased this fridge we are facing problems. this is the third time our fride is making noise n not getting cold. when we called whirlpool callcentre they sent Mr. Surese from thier authorised service centre who is saying our compressor is defective but under warrenty but we ve to pay service charge and few more charges which will cost us Rs. 1000. earlier also twice we had paid around same charges.
there is no transparency in the dealing, charges of this BAngalore centre.
I deeply regret that i purchased Whirlpool refrigerator, n never advice anyone to purchse anything of this company.

I have purchased one stabilizer for my air conditioner from M/s. VISION, Paradip (Whirlpool wall mounting model) with seven years warranty. The stabilizer was defective. M/s. VISION replaced the stabilizer twice but they were also defective. Finally M/s.VISION replaced the stabilizer with another local made stabilizer (GALAXY) with the reason that my stabilizer will be replaced with a remodeled whirlpool stabilizer. But, 3 years have passed...

I had purchased whirlpool refrigerator ice magic elite 220 L double door in sep 2003 from Kanpur. After around 15 days of installation the freezer door started buckling inside from the front. I had called mechanic and he told that there is no problem it will be all right after some time. Then after 6 month I lodged a complain again through telephone and mechanic did not come. In july 2005 I moved to Lucknow and contacted service and they did not hear to my call. Again I called service centre in Jan 2009 and immediately mechanic came on my call and told me that the defect is manufacuring defect and since warranty is over then you have to pay rs 2500 for door replacement. Please advise me on this matter as your service center was waiting for the warranty to expire before attending my Refrigerator

I have purchased fully automatted FSAH651 washing machine 2 weeks back. Machine performance is very good. But frequently Iam facing a problem with the inner hose tap adaptor it is not sticking with tap because of light design. Due to this maching getting stoped.

Solution they might of go for strong design with heavier four screw with metalic body.

I Mr. Zuber Patel, hereby want to draw your attention to the complaint lodged by me two months ago regarding the noise problem from the refrigerator. The complaint was lodged at WHIRLPOOL OF INDIA LTD., 11-ROYAL GARDEN 302 S V ROAD JOGESHWARI (W), MUMBAI 400102. The complaint dated 07/10/08 bearing Invoice No.1740 was taken into account by your technician named MR.AFZAL against the payment of Rs. 285/- who condemned the problem and reported to change the compressor which is under warranty of seven years stated in your broacher. But no action was taken in this regard.

I had to lodge the complaint again due to problem stated above at HEAD OFFICE
OBEROI GARDEN ESTATE 1071/1075 B-WING 1ST FLOOR CHANDIVALI ADJACENT TO CHANDIVALI STUDIO ANDHERI (E), MUMBAI. which was taken into consideration by the technician named MR SHAIKH Who reported that the machine is perfectly operative and is in a normal condition. He further stated that The Refrigerator can function even without Gas in it.

The noise problem is still there as it was before. Any damage in the refrigerator will held the company responsible.

Hence, kindly consider my complaint as soon as possible.

Thanking you,
Your sincerely,
Zuber

i have bought a washing machine in jan 2007 with in a year the drum & bearing has replaced. As per the service engineer he advice to take warranty and i have taken extended warranty for 2 years of Rs. 2750/-. Now again the drum has to replace. After calling so many times and waited for 20 days nobody has turned up for service. I dont know what i have to do.

Servicing Engineer of M/S SAI KIRAN SERVICES 9Authorised Sales & Service Partner of Whril Pool washing machine was sent to attend to the complaint about the machine and on his guidance paid Rs 2499 to keep the machine under the annual maintenance contract.

Cheque on Karnataka Bank, Jayanagar 9th Block Branch, Bangalore dt 1-1-09 was drawn in favor of the above said company covering the cos of A.M.C. + the charges for visiting to attend on to the complaint on the machine (Rs 281/=)Receipt no 21308 Dt 1-1-09 was issued for the amount received for A.M.C.

It was later decided that it would work out more economical to buy a new machine than to keep maintaining the 10year old machine under A.M.C.coverage. on 3-1-09 called the call-centre of Wrilpool Washing Machine to find the procedure to get back the money paid towards A.M.C, for which the contract form had not been signed yet as it was not given to me at the time of receiving the cheque, by the servicing Engineer.

I was directed to contact Mr Peter, identified as the manager of the above said 'SAI KIRAN SERVICES' When he was contacted on 4-1-09, he assured to return the money on 6-1-09. Since the assurance was not maintained I called him again on 8-1-09, and he assured, again, that he would organize for return of money by the evening of the day or the next day or at worst by saturday the 10-1-09.

The assurance by Mr. Peter is not maintained, once again.

As I am an aggrieved, and aged too (Past 69years) I am looking to get my case resolved soon.

Looking forward to an early response from Mr Peter to settle the issue, i remain
Yours customer,
S.Ramu

I am very disappointed by the very poor performance of the Refrigetor bought in Oct 2008.

While opening early morning at 5.30Am today 02.01.2009, I was shcoked to see an elctrical spark while opening the top door of the Mastemind and all the senses failed and dead. What a poor workmanship from a so called big name as claimed by youselvs. I began the new year day2 with a very sad and disappointment for having chossen a wrong brand.

Model no 10864ELT4s / Serial noINA[protected]

Given a chance I would like to surrendor back to you and go for better product in the market.

Manoharan P
Manager - International Business in Sundram Fasteners Ltd A TVS group of companies. Mobile +91 [protected] - Email: manoharan. [protected]@yahoo.com

I had purchased a refrigerator (Whirlpool India Ltd.) of a capacity of 340 L in 2005. Subsequently due to body damage the same was replaced in 2006. The replaced model was not cooling properly. As it was under waranty then, the service engineer inspected it and adjusted the moisture controls without signing the service form. This was done at least twice during the waranty period but the problem persisted. I have again made complaints in October, 08 and Dec, 08. But to no avail!

I am a harassed customer who does not know till date the reason and exact nature of the fault.

Please revert ASAP with course of acytion to be taken.

Sir,
I want to submit my complaint against Whirlpool India Ltd. I am a employee of Hindustan Unilever ltd and i was given a gift voucher worth Rs 11000 from my company. I submitted the recieved coupon along with a DD of Rs 6560/- on 27th October 2008.But till date i had not received neither any refrigerator nor any communication from the company. Whenever i enquired about the same to Mr Dhiman sen gupta (Mb [protected]), employee of whirlpool, tellephonically he always tried to avoid me and even in last conversation with him on 31.12.2008 he threatened me that he would not let the refrigerator to me.
Kindly help me out to get the delivery of my refrigerator.

Thanking you,

Regards,
Vijay Sehgal
T.S, O
Hindustan Unilever ltd.

I have purchased Whirlpool Microoven from Bharat Electronic Trading Corporation, Kolkata.Accessories namely crispy tray, wire shelf, baking tray have not been supplied at the time of delivery.

Request, complain, and letter have gone in vain

Dear Sir,
I purchased a washing machine in August 2007. There was a manufacturing defect, so I have sent it for the replacement. Suppose the model of my machine is ceased to be produced, may I know what should the company do? Suppose the company decides to give the another model, should I pay more for that? How much? Does the company give the another one piece at MRP? Can the company charge more? Or I have to simply give the difference of the previous bil amount and the MRP of the new model. Can company take fret charge or depreciation though the machine in in the warranty period? I am really confused. I want to know the rules for the replacement. Please sent me a detail information on my e-mail address [protected]@gmail.com Thank you very much. Please reply promptly

SIR
Myself doing job in NTPC korba, chhattisgarh. i want washing machine of your professional Series model no PUD 651 OF 6.5 KG.i have given order in 20th ocober in PUSHPAK ELECTRONICS, KORBA, CHHATTISGARH of your wholesell dealer.but after 2 months they are telling that your company is not be able to supply the model .at this current situation where cutomer is ready to give the price but you are not able to supply the product. i think this is a prestigeous matter of you like a big company.i think you will take up the matter as soon as posible.
s. naskar
mob:[protected]

From D.Veerabhadrarao, H.No. 4-3-112, Guttala Bazaar, Khammam town, Khammam dist CellNo [protected]

I have purchased whirlpool refregerator DLX steel doube door on 21.6.2005 at Sri Ramakrishna Electronics, Khammam and it was failed on 20.5.2006 and complaint made same day and I am contacting regularly with consumer call centre, but they did not taken steps to repair the refregerator even after lapse of more than one month. I have given lowyer notice on 24.7.2006. soon after cnotice given your company representative attended and seen the refregerator and replaced the compressor by collecting Rs.1300/- fees, I have paid.
Again my refregerator failed on 4.12.2008 and complaint made at local call centre, some of the person attended on 8.12.2008 and informed me that comressor failed it must be replaced, and charges Rs 1350/- to be by the party, but even after lapse of 15 days it was not replaced again I have complaint filed hyderabad call centre my compliant no. HD [protected], at the time complaint he has informed me that the compressor will be sent on 2 days and it will be chaged, but it was not replaced sofar. No body taking care of it for repair and exchange the frez. due to which I am facing lot of inconvenience to the refregerator and my goods which was kept in the refregerator are failed, it cost is nearly Rs. 3000/-. who will pay the loss, I could not under stand. If the refregerator compressor not changed with in 2 days, I will file the case in the appropriate court for the damages. Soon after purchase the refregerator every year I have to incur the nearly Rs 1350/- it is proper way?

Dear Sir,
We have purchased '180 ltr Royale Duet-9254' on dt 09.06.05 from Mr. Umesh, M/S Sri Sarma Electronics, Court Road, Nawada, Bihar-805110. The refrigerator Sl.No. is INCO[protected].
One months back we have informed to the above mentioned vendor regarding problems related to harass sound during opening the door of the refrigerator.
The vendor came and serviced such as the door (gate panel) has been detached from the refrigerator. The vendor has some how attached the door back to the refrigerator after keeping the refrigerator in their custody for a long time about one month. Again every time the door is making dangerous sound during opening and always it seems that it will come out even though we are opening it very carefully. The vendor is insisting that they can't do more than this.
Request pl provide proper support so that problem can be sorted out immediately.

Contact No: [protected].

With Regards,

Prof Nakul Lall

I am totally disgusted with the service quality of your company. I own a 5 year old refrigerator (Whirlpool FF350 Elite), which for the last 3 months has always raised an alarm (alarm goes on) at various times of the night. Two visits have already happened and two cases closed, but the problem remains. I want a thorough investigation of the fridge, but this has simply not happened so far. Please fix the problem ASAP. I also have plans to buy microwave, and fully automatic washing machine in next 3-4 months, but with the existing service quality, have doubt if I should at all buy Whirlpool again?? What is your brand image?
Address:Flat 104, Mahalakshmi Apts, Street 6,
City:Hyderabad
State:Andhra Pradesh-Hyderabad
PIN:500016
Telephone:[protected]
Email:[protected]@eth.net
Response Mode :Email
==================================================
I posted the above complaint to the Whirlpool "Contact Us" tab, and hoped that the email would reach the respective department!!
This is what I got as response :

"The following message to <[protected]@whirlpool.com> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'[protected]@whirlpool.com... No such user'

"

If even their customer feedback email system does not work, what can you expect from the company????

Consumers - beware - buy Whirlpool at your own risk!!

The engineer of M /S Gemini Home Appliances & Services (authorised Whirlpool Services Partner) attended the complaint and advised to for TSP, replacement of inlet pipe, replacement of drain pipe, cleaning, VF, replacement of Torque motor on dt 29/12/08 and taken Rs.2500/-(cash receipt no 1013) and machine to workshop on dt 30/12/08.
Again final payment of balance Rs.2650/(cash receipt no 98/4855)Total amount paid Rs.5150/-.But machine is still defective and giving too much noise like airplane takes off .The Whirlpool India do not want to rectify the fault in spite full & final
payment of Rs.5150/-already made by me.

Ref: ACw/WP/01 December 14, 2008.



From
A.Chenniappan
15, Murugan Nagar
Ramanathapuram Post
Coimbatore 641 045.


Dear Sir,

Subject: Drier drum bottom rod in Semi-automatic washing machine No:
Was bent by your service team due to lack of product service knowledge

Three months back I found a problem in my washing machine and I have called the service engineer over phone. The water in the washing tub was leaking and one Mr.
Shiyaudeen attended the faultl and was rectified immediately. Mr.Shiyaudeen suggested me to have a Annual maintenance contract AMC and I have agreed to take the AMC and it was taken on the same day. He gave proper documents and went away.

After a lapse of around 4o days I found the drier was not working and called the same Service Engineer. Mr.Shiyaudeen came the next day and found that the motor of the drier was not working. He suggested to replace the motor with a new one since theAMC
is alive.. The nextday one Mr.Sadique(if I remember correct) came with the new motor and tried to take the driler drum out of the machine. Four bolts and nuts were there t o fx the drier in place. He could not unscrew the nut and at the end of the day he had broken the nut in the process of removing the drum from the machine. He applied some oil for the remaining three bolts and nuts and went away. The next day when I contacted him he told that he has to allow “some days” so that the nuts could be unscrewed easily. In this process afew days have gone and he came next week and started the Himalain Task o[censored]ncrewing the fourth nut. He could not succeed in this job and finally the drum was taken out to a nearby workshop and the bolt was cut with an hawksaw blade. I am ashmed to call him as a”TRAINED SERVICE ENGINEER” who took seven days to cut four bolts and nuts. I fail to understand why are you keeping unskilled persons in the name of Service Engineers and spoiling the time of your cutomers. The process of removing four bolts and nuts took more than aweek. And in the prcess of removing the drum from the machine he had bent the rod fixed under the drier drum. I am Sure that the rod was bent due to severe banging inside thedrum while removing the drum.

..2.
: 2 :

The next day another Service Engineer came and tried to fix the New motor. In the evening he said some spares have to be taken from the office and went way. After several phoe calls to the No.1 Service Engineer Mr.Shiyaudeen whose mobile No.was with me he sent thefourth ‘Service Enginer” (The third man came and disappeared saying something).

The 4th Service Engineer came and tried to fix the drier rmotor and he had fixed the motor.To my surpraise the motor did not run(a brand new motor) With great difficulty he had removed the motor and drum and said that one pully block was not aligning with the new motor and the Pully block has to be changed. It is the duty of the skilled Service Engineeer to check whether the motor is in unning condition before fixing it to the machine. It is Common Sence and a special training is not required for this.

The next day the Service Enginer (may be the 5th one I do not remember) and repaired the drier and it was working. The next day we have operated the machine and tried to dry the clothes afterwashing. The drier drum was slowly rotating and it was hitting the sides of the machine and the machine was stopped immediately and the process of dring was done manually.

After calling the Service Engineer, (if I remem, ber correct) another Service Engineer Mr.Sadique came and run the drier. Again the drier was hiatting the sides of the machine. He again had udjusted something inside and drying was completed. Since we have appointed our Servant maid the machine was not operated for sometime. During the rainy season, (10 days back, we have tried to wash the clothes .. The drier
did not rotate. The Service call was given on 13th December, 2008 and the Service Engineer (a new person) came in the evening.He had opended the machine and took the drier out of the machine very easily. (It did not take 10 days, to my surpraise)

He had examined the drier and told a story that the rod connecting the drier with the motor was slightly bent and both the drier and rod has to be changed. He also said that these things are not covered in the AMC and around Rs.800/_ would be the cost of the repair. From the above Ramayana, one could easily findout that the rod ws bent by the ‘UNSKILLED ‘ person whom you call as Service Engineer) in the process of removing the drier from the machine which took around ten days after slamming the drier as fast as possible.On 7th Decemer, the same Service Engineer came to my house along with a new drier and rod in my absence to repair the drier. My wife told him that we are not interested in repairing the machine and sent him back immediately.

From the above you will understand that the bent of the rod was caused because of slamming the drum from all sides during the process of removing the drum from the machine by your so called Service En gineer for which you could not penalise your valued customer for another Rs.800./- One thing I forgot to tell is that the Service
Engineer lastly attend the machine and repaired the drierl had collected ars.400/-for some spares which were not covered under AMC.

: 3 :

Now, it is crystal clear that the rod was bent by your Service Engineer due to lack of proper Ttraining in servicing the machine. Hence I request you to repair the machine without any additional expences since the fault is lying with your Service Engineer only and not with your customer.

Hence I request you to depute a properly trained the Service Engineer to my house and arrange to repair the washing machine without any further delay and expenses.

Yours faithfully,

A.CHENNIAPPAN