Whirlpool India Complaints & Reviews

I am very disappointed by the very poor performance of the Refrigetor bought in Oct 2008.

While opening early morning at 5.30Am today 02.01.2009, I was shcoked to see an elctrical spark while opening the top door of the Mastemind and all the senses failed and dead. What a poor workmanship from a so called big name as claimed by youselvs. I began the new year day2 with a very sad and disappointment for having chossen a wrong brand.

Model no 10864ELT4s / Serial noINA[protected]

Given a chance I would like to surrendor back to you and go for better product in the market.

Manoharan P
Manager - International Business in Sundram Fasteners Ltd A TVS group of companies. Mobile +91 [protected] - Email: manoharan. [protected]@yahoo.com

I had purchased a refrigerator (Whirlpool India Ltd.) of a capacity of 340 L in 2005. Subsequently due to body damage the same was replaced in 2006. The replaced model was not cooling properly. As it was under waranty then, the service engineer inspected it and adjusted the moisture controls without signing the service form. This was done at least twice during the waranty period but the problem persisted. I have again made complaints in October, 08 and Dec, 08. But to no avail!

I am a harassed customer who does not know till date the reason and exact nature of the fault.

Please revert ASAP with course of acytion to be taken.

Sir,
I want to submit my complaint against Whirlpool India Ltd. I am a employee of Hindustan Unilever ltd and i was given a gift voucher worth Rs 11000 from my company. I submitted the recieved coupon along with a DD of Rs 6560/- on 27th October 2008.But till date i had not received neither any refrigerator nor any communication from the company. Whenever i enquired about the same to Mr Dhiman sen gupta (Mb [protected]), employee of whirlpool, tellephonically he always tried to avoid me and even in last conversation with him on 31.12.2008 he threatened me that he would not let the refrigerator to me.
Kindly help me out to get the delivery of my refrigerator.

Thanking you,

Regards,
Vijay Sehgal
T.S, O
Hindustan Unilever ltd.

I have purchased Whirlpool Microoven from Bharat Electronic Trading Corporation, Kolkata.Accessories namely crispy tray, wire shelf, baking tray have not been supplied at the time of delivery.

Request, complain, and letter have gone in vain

Dear Sir,
I purchased a washing machine in August 2007. There was a manufacturing defect, so I have sent it for the replacement. Suppose the model of my machine is ceased to be produced, may I know what should the company do? Suppose the company decides to give the another model, should I pay more for that? How much? Does the company give the another one piece at MRP? Can the company charge more? Or I have to simply give the difference of the previous bil amount and the MRP of the new model. Can company take fret charge or depreciation though the machine in in the warranty period? I am really confused. I want to know the rules for the replacement. Please sent me a detail information on my e-mail address [protected]@gmail.com Thank you very much. Please reply promptly

SIR
Myself doing job in NTPC korba, chhattisgarh. i want washing machine of your professional Series model no PUD 651 OF 6.5 KG.i have given order in 20th ocober in PUSHPAK ELECTRONICS, KORBA, CHHATTISGARH of your wholesell dealer.but after 2 months they are telling that your company is not be able to supply the model .at this current situation where cutomer is ready to give the price but you are not able to supply the product. i think this is a prestigeous matter of you like a big company.i think you will take up the matter as soon as posible.
s. naskar
mob:[protected]

From D.Veerabhadrarao, H.No. 4-3-112, Guttala Bazaar, Khammam town, Khammam dist CellNo [protected]

I have purchased whirlpool refregerator DLX steel doube door on 21.6.2005 at Sri Ramakrishna Electronics, Khammam and it was failed on 20.5.2006 and complaint made same day and I am contacting regularly with consumer call centre, but they did not taken steps to repair the refregerator even after lapse of more than one month. I have given lowyer notice on 24.7.2006. soon after cnotice given your company representative attended and seen the refregerator and replaced the compressor by collecting Rs.1300/- fees, I have paid.
Again my refregerator failed on 4.12.2008 and complaint made at local call centre, some of the person attended on 8.12.2008 and informed me that comressor failed it must be replaced, and charges Rs 1350/- to be by the party, but even after lapse of 15 days it was not replaced again I have complaint filed hyderabad call centre my compliant no. HD [protected], at the time complaint he has informed me that the compressor will be sent on 2 days and it will be chaged, but it was not replaced sofar. No body taking care of it for repair and exchange the frez. due to which I am facing lot of inconvenience to the refregerator and my goods which was kept in the refregerator are failed, it cost is nearly Rs. 3000/-. who will pay the loss, I could not under stand. If the refregerator compressor not changed with in 2 days, I will file the case in the appropriate court for the damages. Soon after purchase the refregerator every year I have to incur the nearly Rs 1350/- it is proper way?

Dear Sir,
We have purchased '180 ltr Royale Duet-9254' on dt 09.06.05 from Mr. Umesh, M/S Sri Sarma Electronics, Court Road, Nawada, Bihar-805110. The refrigerator Sl.No. is INCO[protected].
One months back we have informed to the above mentioned vendor regarding problems related to harass sound during opening the door of the refrigerator.
The vendor came and serviced such as the door (gate panel) has been detached from the refrigerator. The vendor has some how attached the door back to the refrigerator after keeping the refrigerator in their custody for a long time about one month. Again every time the door is making dangerous sound during opening and always it seems that it will come out even though we are opening it very carefully. The vendor is insisting that they can't do more than this.
Request pl provide proper support so that problem can be sorted out immediately.

Contact No: [protected].

With Regards,

Prof Nakul Lall

I am totally disgusted with the service quality of your company. I own a 5 year old refrigerator (Whirlpool FF350 Elite), which for the last 3 months has always raised an alarm (alarm goes on) at various times of the night. Two visits have already happened and two cases closed, but the problem remains. I want a thorough investigation of the fridge, but this has simply not happened so far. Please fix the problem ASAP. I also have plans to buy microwave, and fully automatic washing machine in next 3-4 months, but with the existing service quality, have doubt if I should at all buy Whirlpool again?? What is your brand image?
Address:Flat 104, Mahalakshmi Apts, Street 6,
City:Hyderabad
State:Andhra Pradesh-Hyderabad
PIN:500016
Telephone:[protected]
Email:[protected]@eth.net
Response Mode :Email
==================================================
I posted the above complaint to the Whirlpool "Contact Us" tab, and hoped that the email would reach the respective department!!
This is what I got as response :

"The following message to <[protected]@whirlpool.com> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'[protected]@whirlpool.com... No such user'

"

If even their customer feedback email system does not work, what can you expect from the company????

Consumers - beware - buy Whirlpool at your own risk!!

The engineer of M /S Gemini Home Appliances & Services (authorised Whirlpool Services Partner) attended the complaint and advised to for TSP, replacement of inlet pipe, replacement of drain pipe, cleaning, VF, replacement of Torque motor on dt 29/12/08 and taken Rs.2500/-(cash receipt no 1013) and machine to workshop on dt 30/12/08.
Again final payment of balance Rs.2650/(cash receipt no 98/4855)Total amount paid Rs.5150/-.But machine is still defective and giving too much noise like airplane takes off .The Whirlpool India do not want to rectify the fault in spite full & final
payment of Rs.5150/-already made by me.

Ref: ACw/WP/01 December 14, 2008.



From
A.Chenniappan
15, Murugan Nagar
Ramanathapuram Post
Coimbatore 641 045.


Dear Sir,

Subject: Drier drum bottom rod in Semi-automatic washing machine No:
Was bent by your service team due to lack of product service knowledge

Three months back I found a problem in my washing machine and I have called the service engineer over phone. The water in the washing tub was leaking and one Mr.
Shiyaudeen attended the faultl and was rectified immediately. Mr.Shiyaudeen suggested me to have a Annual maintenance contract AMC and I have agreed to take the AMC and it was taken on the same day. He gave proper documents and went away.

After a lapse of around 4o days I found the drier was not working and called the same Service Engineer. Mr.Shiyaudeen came the next day and found that the motor of the drier was not working. He suggested to replace the motor with a new one since theAMC
is alive.. The nextday one Mr.Sadique(if I remember correct) came with the new motor and tried to take the driler drum out of the machine. Four bolts and nuts were there t o fx the drier in place. He could not unscrew the nut and at the end of the day he had broken the nut in the process of removing the drum from the machine. He applied some oil for the remaining three bolts and nuts and went away. The next day when I contacted him he told that he has to allow “some days” so that the nuts could be unscrewed easily. In this process afew days have gone and he came next week and started the Himalain Task o[censored]ncrewing the fourth nut. He could not succeed in this job and finally the drum was taken out to a nearby workshop and the bolt was cut with an hawksaw blade. I am ashmed to call him as a”TRAINED SERVICE ENGINEER” who took seven days to cut four bolts and nuts. I fail to understand why are you keeping unskilled persons in the name of Service Engineers and spoiling the time of your cutomers. The process of removing four bolts and nuts took more than aweek. And in the prcess of removing the drum from the machine he had bent the rod fixed under the drier drum. I am Sure that the rod was bent due to severe banging inside thedrum while removing the drum.

..2.
: 2 :

The next day another Service Engineer came and tried to fix the New motor. In the evening he said some spares have to be taken from the office and went way. After several phoe calls to the No.1 Service Engineer Mr.Shiyaudeen whose mobile No.was with me he sent thefourth ‘Service Enginer” (The third man came and disappeared saying something).

The 4th Service Engineer came and tried to fix the drier rmotor and he had fixed the motor.To my surpraise the motor did not run(a brand new motor) With great difficulty he had removed the motor and drum and said that one pully block was not aligning with the new motor and the Pully block has to be changed. It is the duty of the skilled Service Engineeer to check whether the motor is in unning condition before fixing it to the machine. It is Common Sence and a special training is not required for this.

The next day the Service Enginer (may be the 5th one I do not remember) and repaired the drier and it was working. The next day we have operated the machine and tried to dry the clothes afterwashing. The drier drum was slowly rotating and it was hitting the sides of the machine and the machine was stopped immediately and the process of dring was done manually.

After calling the Service Engineer, (if I remem, ber correct) another Service Engineer Mr.Sadique came and run the drier. Again the drier was hiatting the sides of the machine. He again had udjusted something inside and drying was completed. Since we have appointed our Servant maid the machine was not operated for sometime. During the rainy season, (10 days back, we have tried to wash the clothes .. The drier
did not rotate. The Service call was given on 13th December, 2008 and the Service Engineer (a new person) came in the evening.He had opended the machine and took the drier out of the machine very easily. (It did not take 10 days, to my surpraise)

He had examined the drier and told a story that the rod connecting the drier with the motor was slightly bent and both the drier and rod has to be changed. He also said that these things are not covered in the AMC and around Rs.800/_ would be the cost of the repair. From the above Ramayana, one could easily findout that the rod ws bent by the ‘UNSKILLED ‘ person whom you call as Service Engineer) in the process of removing the drier from the machine which took around ten days after slamming the drier as fast as possible.On 7th Decemer, the same Service Engineer came to my house along with a new drier and rod in my absence to repair the drier. My wife told him that we are not interested in repairing the machine and sent him back immediately.

From the above you will understand that the bent of the rod was caused because of slamming the drum from all sides during the process of removing the drum from the machine by your so called Service En gineer for which you could not penalise your valued customer for another Rs.800./- One thing I forgot to tell is that the Service
Engineer lastly attend the machine and repaired the drierl had collected ars.400/-for some spares which were not covered under AMC.

: 3 :

Now, it is crystal clear that the rod was bent by your Service Engineer due to lack of proper Ttraining in servicing the machine. Hence I request you to repair the machine without any additional expences since the fault is lying with your Service Engineer only and not with your customer.

Hence I request you to depute a properly trained the Service Engineer to my house and arrange to repair the washing machine without any further delay and expenses.

Yours faithfully,

A.CHENNIAPPAN

I have purchased a washing machine from the NEXT, sector 9, Panchkula. Dated[protected]. The of the washing machine was broken for which I have registered a complaint with NEXT and customer care of WHIRLPOOL. The job no. is 4530. But after one and half month my complaint have not been addressed. The company say the door is not available it will be changed when it arrive. I was told at the time of purchase that product is newly launched. I don"t understand if part of newly launched product is not available what service will I get after say 2 years.

Dear Sir/Madam,

I am Manohar Valecha is your subscribe since Oct 2006 . i am very bad Exeperience by your poor customer serivces please refer below metioned point & think about your very poor sevices : -

I have purchesed a Whirlpool Refrigarators on 16 Oct 2006 with 5 Year Warranty.

As seems in upcoming days the cooling was very Fast & on minimum temprature there was build Ice-Cream & very hard ice .

Than i have visited to Dealer M/s Deep Electronics (Owner Mr. Amit Mulchandani) on 19 Oct 2008 & they have insured me there is no tecnical Fault so i told him please log our complaint but he told me you dont worry & i[censored] will feel any problem in future we are here for resolution.

Than Continue we have visited many times to your dealer for resolution but every time they have satisfied me with remarks there is no tecnical fault.

On Nov 2008 some cracking sound genrated in My Machine so i have agian visited to Deep Electronic & they have taken My Request for Resolution on November first week . then your Service Respresentive Mr. Pavan Sahu Phone No 4255541 came on my place & chk my machine & said that a part of Machine "Tharmostate" is not working at all & this will be change & you have to pay Rs. 600 Changing & Labour charges for change this parts.as i have already told you my machine has 5 Year warranty so why i will pay a single rupee ? then he gone back without any repairing as i refuse to pay anything. Next day again i visited your customer care center M/S Classic Care at MP Nagar Bhopal & meeted there with your Officer Mr. Vijay (Cont. No 4255541) & after tell him my whole problem he agreed to povide service & Parts without any chages . Next Day Pavan Sahu came again at my place & he told you have to pay Rs. 450 & only than we will change your machine spare. i have again refuse to pay anything because of Commitment of Your Officer Mr Vijay. Again i have visited to ur service & meet with Mr. Vijay he told we will not charge anything to you but for that you just pay Rs. 300 to me pesonaly so that i can do your work without any charges so i have paid Rs. 300 to Mr. Vijay but he did not issued me any receipt & told me this is my Chai Pani & i will resolve your prblem immediatly & will sent a service enginere at your place by tommorrow in any condition but next day nobody came at my place so i made a call to Mr. Vijay on 29 Nov 2008 & he told me you pay me Rs. 200 more than i can resolve your problem but i refuse to pay anything Else ., On 30 Nov 2008 i made a call on your call center 60008558 & informed him my problem but they did not made any help to me. So type type of Bad experience i have decided to go to Consumer Court against your company as cheat with me by your company dealer & your company. Machine Detailes : Model No 10487 Serial No INCO[protected] Ltr. Genius Excel Model)

Please do needful asap otherwise i am going to consumer court.

For furture detailes please feel free to contact me on [protected]


Regards

Manohar Valecha

Bhopal

Dear Sir

I am in touch with Mr Aniket who is Incharge of Pune Region and i am calling like a Mad about the delivery of my machine from last 2 Months which Whirlpool was supposed to Delivered.

I cant wait for this now, either you delivered washing machine in next 4 Working Days or else refund the Money by giving me DD
Of the same amount ( On the Name of Rajendra Prasad Singh—Payable At Pune--- 16510 RS/- ).

Following are the Details of the Vouchers & Documents ( Fatima Nagar Office )

1) Voucher No : WOIL/MUM/06/08/201
2) Voucher Amount : 11000
3) DD Amount Approx: 5510 RS /- ICICI Bank
4) Product Ordered : Whirlpool Washing Machine – Ebony Model ( Black ).

Regards
Rajendra Singh
Hindustan Unilever Ltd
[protected].

sir
i had a problem with whirlpool washing machine 's spin tub. mechanic changed the lid but there was a color mismatch. ie. grey lid in white colored machine, saying that it wud be replaced within a week. four months have passed since that complaint and there is no response from their side. pls do the needful

To
The Manager
Whirlpool

I bought a brand new Whirlpool 180 Premium-code no 1150, Model No.INC[protected] worth Rs 9100/-from The Capital (Unit of Anand & Co. Electronics Pvt Ltd)-248/A, Diamond Harbour Road Kolkata-700060., Ph[protected]/[protected]/65349595. on 08.08.08.
While delivering the fridge, there was a DOOR DENT. At the same moment I approached to the retailer about the problem and I wanted to return it back. But as they assured me that within 7-15 days they will replace the appliance, i believed it.The made a service request, the no is 3384, dt 11.08.08.To investigate the problem, on 11.08.08 Mr C Dutta (engineer) came for a visit.But again he couldnot do any thing and only gave us word of assurance that, we will replace the appliance as early as possible.
I am continiously knocking the door of The Capital, and the sales person is giving me only word of assurance, that the company i.e Whirlpool is not sending a new fridge for replacing purpose and so they are helpless. I have already made many phone calls at consumer service, and visiting The Capital store every now and then. So I am really fedup with this service, I have never expected that from such a renowned company I will get this kind of service.
Hope that you will look after this problem, and replace my fridge.
regards
Sujata Dhar

Sub: Complaint regarding response and time taken to attend my Whirlpool Washer.

References:

1. Model: 9180-sensation EX 6.5 kg with Pedestal| Product #: 6242533| Chassis #: INB[protected]| Purchased on 12 Dec 2006.

2. AMC #: HP04064282|FA-0810-24M Plan Code#: 1023148|Validity:01/01/2008 to 31/12/2009

3. Complaint Log#: BG[protected] Dt: 11/11/2008.

Details:

Sl no.
Date
No of call made
explanation given by service center
Phone Numbers

1
11/11/2008
1
Complaint registered and was told that problem will be rectified within 48 hrs.
Toll free number

A
15/11/2008-first service engineers (Bhupathi) visit-

Removes the pedestal from under the machine and leaves.


2
18/11/2008
1
Bharat Gogia: Was told the service request is still pending and they are working on the same.
Toll free number

B
19/11/2008- Second service engineers (Marimuttu)visit-

Removes a rod like component from below the tub and promises to replace by 25/11/2008. Leaves the machine unscrewed n leaves. Was told that I can still use the machine but put less load.
[protected]

3
24/11/2008
3
Lakshmi/ Deepa: Was told that the spare part is not available.
[protected]


24/11/2008 Machine completely stops working.




4
26/11/2008
2
Spoke to Gurupreet and was assured that the solution will be given by 3Dec 2008.
[protected]

C
1/12/2008-Third service engineer (Saravanan)-

Comes with component with doesn't match and tell that previous engineer did not NOTE THE MODEL NAME, hence mismatch. Tell that there is a short circuit inside and the wires are burnt. So machine not switching on. Leaves the machine at back and top unscrewed.
[protected]

5
2/12/2008
3
No response- calls not being answered
[protected]

6
3/12/2008
2
Called Mr. Murthy- service center head. Asks us to wait for another 3-4 days
[protected]






Dear Sir,

Wanted to give feedback regarding my front load fully automatic washing machine-Sensation Ex. I bought this machine in chennai, three years back (12 December 2005). The store manager recommended the pedestal, saying that it will help store laundry and also help in reducing the sound and vibration of the machine. Since I have started using the machine there was a heavy and abnormal vibration and the machine literally moves forward every time we 'on' it. so I've not been able to "ON" the machine and go out of the house. Have complained about the same to the company on several occasions, but the service engineers kept dismissing it saying that the vibration is normal. Recently I've moved to my home town Bangalore. The vibration still continued and had given the complaint regarding the same on 11 Nov 2008. Since then three service engineers have come and inspected the machine with no solution. Every time there is a new story told and the unnecessary delay. After several phone calls to the customer service and service center and numerous requests there still is no relief to my problem. I wanted to bring this to the company's notice because in spite of taking an AMC and shelving so much of money thinking that it is good machine my family has to bear with this inconvenience.

It is regrettable that we opted for a Whirlpool Machine. This has costed me a lot of time and pain. I want this problem to be rectified at the earliest and would appreciate a response to this mail, failing which I will initiate process to approach the consumer court.

sir,
From past one -half month our machine is out of order.Two of its parts are damaged & the customer service told us toget the machine insured.So we got it insured & from nearly one month we are complaining almost daily.They tell us that they have written to the company & the part is unavailable at the moment, we will get it next week.Every week we get the same answer.Its such a shame that such a reputed company as such a poor service.I think in future we cannot buy any product of this company.If you can help us we will be thankful to you.

Nov 23, 2008

I have purchased a Whirpool RO from Dawar’s Open World Palam Vihar, Gurgaon ( Dawar International Electronics Pvt Ltd) vide bill no. 2334 dated Apr 25, 2008 for Rs 14150/- (13500+650) and the same was installed by their service engineer on Apr 27, 2008. The product started giving some noises immediately after three months of purchase and we spent our rest of the months on phone and personal visits complaining to get the problematic parts replaced by the Whirlpool's dealer/ service centre but to no avails.

Finally after threatening to go to consumer court one technician replaced the switch on Oct 27, 2008 after three months of complaints to them. When asked about the inordinate delay, were told that being a new product launch the spares were not instantly available at the service centre. Immediately after replacing the switch, a different sound erupted and the same was once again brought to the dealers/service centre’s notice many a time. The immediate response from the service centre with out even inspecting the product was that such sound is quite normal in Whirlpol’s RO and asked me not to bother about it. Our visits to dealer and telephonic complaints to their service centre not only yielded any results but also refused to part with the complaint numbers. The response from the dealer was that they have already noted the complaint and would coordinate with Whrlpool’s service centre and a service engineer would visit within a day or two. The status always remains same whenever we remind them of our complaints.

We also spoken to the Whirlpool’s service centre only to hear from their Preventive Maintenance people that they would like to render two PM services free of cost after six months of purchase and their technician would come for service the very next day. Since no body turned up we once again placed a telephonic complaint to the dealer and we were told that they would not be extending any support unless we pay for the filter which does not carry any warranty at all.


From the act and conduct of the officials of the company it is evident that they are least bothered towards the grievance of consumers/customers. They always buy time under one pretext or other to service the parts till the warranty is over. We are under tremendous pressure and mental agony as because of this defective/ sub standard RO. It is requested that our RO be repaired/replaced at the earliest as my complaints were four months old.

To, consumer service department whirlpool of India limited A-8, Qutab institutional area ‘Vaitalik’II floor, N.Delhi, 110067 From, Dr.sanjay lal das, M.S. Orthopedic Surgeon Dr.A.K.Das Road, Napit para, Dumka, Jharkhand. Subject; .No aftersale service Sir, I have purchased fully automatic washing machine in oct, 2007 [serial no. INBO44812264 and model no.8701].My whirlpool washing machine was out of order since last 3 months. I complained many times to -1.bajaj enterprises[from where I purchased the machine] 2.Climate control service centre, Godrej and boyce mfg.co.ltd. deoghar[name and phone no.of service station paste at the back of the machine] 3.your excutive ALI RAZA .But the result was a big ZERO. This is the real story of your commitment SERVICE AT YOUR DOOR STEP . Now I am complaining you with great hope. Thanking you Dr.S, L.Das Dumka, Jharkhand 16112008