Whirlpool India Complaints & Reviews

Whirlpool — No response for a Complaint

Hi,

I made a complaint, no : HD[protected] on 01/10/2008 and till date, I was just contacted by phone and the concerned didnot reach my address. They are bluffing and not responding.
I request for a relevant action as I am facing problem with my refrigerator and has to be replaced or can go for a higher capacity.
Some of the details are:
Bill No: mall-cr-10330
Customer Name: SatyaKiran Watts
Model No: ref m mind23 elt carbon
Date of Purchase: 5/04/2008

complaint number: HD[protected]

Thanks & Regards,
SatyaKiran

Whirlpool — no response to complaint

I have complaint to whirlpool service centre about not properly working of A.C. But they haven't paid any attention to it and from the last five days i am repeating the same problem to them and they only just for the moment assure that their engg. will come next day AND EVERY DAY THE SAME THINGH...so please look into the matter seriously

Whirlpool — no reply to the complaint made

i had registered a complain (LKO[protected]) from kanpur at their call center 1 month ago and since then no reply or the service man has come from the company to recieve the complain and resolve it. It was a complain for a routine service and now it is not working and has created a problem. Kindly look into the matter and take strict actions.

thankingyou

yours truly
Sanjana Agarwal

I too faced a same type of problem when i have to deal with the (so called) Customer Service provided by Whirlpool for rectifying a problem that had occurred in my Washing Machine.But i want to raise this issue more seriously can some body advice me on this?.Pls

Whirlpool — NO RESPONSE TO COMPLAINTS

WE GOT THE CABINET OF OUR FRONT LOADING WASHING MACHINE CHANGED FROMTHE AUTHORISED(????) / OUTSOURCED SERVICE CENTRE OF WHIRLPOOL LOCATED AT DWARKA, NEW DELHI. AFTER MANY REMINDERS THE MACHINE WAS FINALLY SENT BACK TO US WITH ITS WATER DISTRIBUTION INLET BROKEN, WATER LEAKING AND THE MACHINE SHAKING AS IF AN EARTHQUAKE HAD HIT THE HOUSE. AFTER REPEATED TELEPHONE CALLS ONE SO CALLED " ENGINEER" CALLED SHRI RAJKUMAR CAME AND CARRIED OUT HIS INVESTIGATION. HE POMPOUSLY DECLARED THAT THE MACHINE WOULD BE REPAIRED THE NEXT DAY AT OUR RESIDENCE AND HE WOULD SUBMIT A REPORT TO HIS COMPANY. AGAIN NOTHING HAPPENED. THE SO CALLED ENGINEER WAS CONTACTED WHO REFUSED TO ACCEPT THAT HE HAD PROMISED TO SEND SOME ONE TO REPAAIR THE MACHINE. ANYWAY A FRESH COMPLAINT WAS LODGED AND NOW EVEN AFTER FOUR DAYS NOBODY HAS COME TO REPAIR THE MACHINE. I THINK THE SERVICE CENTRE AT DWARKA IS NOT ONLY NOT PROFICIENT IN ITS JOB BUT IS GETTING A BAD NAME TO THE WHIRLPOOL. PLEASE NOW TAKE SOME ACTION AND GET THE MACHINE REPAIRED ASAP.

TOO MUCH HARASSMENT IS BEING FACED BY US FOR INEFFFICIENT WORK BY YOUR POORLY TRAINED SERVICE CENTRES.

HARSHA GUPTA

[protected]

dear menager,
i can complan to month of octember. your company person name mr. bhavinbhai, kunalbhai., jenalbhai will come bur not result. ahmedabad office sales excultive sharanikbhai does not give satisfied answar. my complane no-5155. please give answar quickly my mobile no-079-[protected]. i can make phone every week of month. shrinikbhai no-079-[protected]. i can not purchase your items. i am very tired your service.

yours faithfully,

jignesh shah

Whirlpool, Front Loading Washing Machine — Very poor repair service

HI,

I had reported a problem with my washing machine on July 29, 2008. It is already August 5, 2008 and Whirlpool has not been able to rectify the problem. They are extremely poor in responding. Do not return your call. I would strongly recommend people to not buy Whirlpool products if you want to live happily. I have another LG product and I had a problem with it. LG service was very prompt, came back and fixed the problem next day itself.

Summary: Whirpool India products are horrible ... do not touch them ...

whirlpool front loading sensation EX — bad service and product whirlpool

I am a very frustrated owner of the fully automatic washing machine which completed its 2 year warranty in Feb 2008.
Since March 2008 I have had repeated problems with this machine and the engineers come and fix one problem only to create another one.
I have made countless calls on the last few months..had my machine lifted to the workshop and each time they say they repair one part and spoil another.
7 March 2008: Door lock changed after series of complaints of DLE error where door was not locking and programme would stop mid way
11 March 2008:Machine lifted to workshop as service center insist part has been changed and problem was still occurring...they did not want to wait for a programme to finish to see the problem and insisted on lifting machine.
2 weeks later after frantic following up machine delivered where problem still occurred in every other programme. But machine came back with a noisy drum...a problem which was not there before.
At this time I was talking with a Senior representative Neetu at call center.
May2008: problem became worse and DLE occurred in every cycle...after repeated visits over course of 1 month..various engineers came and did nothing...
June 2008:finally in June a senior engineer was sent when I made an issue and a power board was replaced and I purchased AMC all of which cost me 4000 rs.
July 2008: the drum noise became unbearable and machine was taken to workshop again...
Came back after 10 odd days with no drum noise buy again power board problem.
Engineer visited again after many calls to change some par after which drum noise went and he said he changed some other part again.
2 days later The machine stopped again and after many calls a visit was made end of July saying power board needed changing again.
20 August 2008 : after 3 weeks of chasing up a man came to change part...never showed me the part but insisted he changed it and wanted me to sign form...
I asked him to wait till i checked the machine and he waited 10 min. and wanted to leave...i signed form stating i could not check. The machine stopped within 30 minutes.

I have just logged above what I have been through with the service at your company.
People I have spoken to in vain are:
Mr. Surat
Mr. Sanjay Gautham.

I am writing to say that I am extremely unhappy with the harassment your company has put me through and am now convinced your service center is part of a scam where they order parts in our name and sell them else where to people without AMCs. Also each time they come they remove working parts from my machine which is the only reason why I have had trouble with so many parts.

I WILL NOW BE TAKING LEGAL ACTION AS I HAVE NO OTHER WAY OUT AND NOONE HAS SOLVED MY PROBLEM IN 6 MONTHS MY MACHINE HAS NOT WORKED IN SPITE OF AMC.
I WILL BE SUING FOR COMPENSATION FOR MONEY SPENT AND HARASSMENT CAUSED.
further to this complaint..i am writing to say that inspite of sending a legal notice the company has not given me a satisfactory solution.
I recieved a visit from the service center last evening. the guy spent an hour...said he changed all necessary parts and machine is now in working order...he did not wait to check the cycle and as always 40mins after he eft the cycle stopped with an FE error this time.
I am now not interested in you people wasting my time by sending incompetent people...6 months of this is enough...
you should now replace my machine with a new one considering you have not managed to fix this problem in 6 months...and i have patiently waited without a running machine..and suffered.
This is the least you can do...or compensate me accordingly ...I am taking this issue all the way and will not wait forever for you to come up with a solution.
the guys from the company came over and also took my machine to wkshop to check...came back with assurance tha t it now works and will replace if i have another problem..the mchine stopped on its first cycle...i am still waiting for them to do something..its crazy how whirlpool treats its customers an lies...

I want to repair my TVS washing Machine for which I am searching for your Service center at Guwahati, Assam.Kindly Confirm me with the address, e-mail or contact no.

Whirpool Sixth Sense Sensation EX washing machine is, in fact, a NONSENSE product. I too have a similar experience with this machine and it still does not work. In the past four years, I have spent around Rs. 10, 000 /- for repairing alone. Getting their authorized service person is the BIGGEST problem I have ever experienced - and the person who comes initially to diagnose the problem does NOTHING other than just enquiring us what the symptoms are, which is even possible through telephone - and he charges Rs. 500/- for his useless visit. Later, the actual service person comes - with a useless and unprofessional approach, does a poor quality service, charges another 2500 to 3000 rupees, and does a request for purchasing AMC, which would cost another 4000, which is again a sheer waste. To conclude, do NOT ever buy a Whirpool product. Better buy a semiautomatic washing machine manufactured in India, say BPL or Godrej. Our BPL washing machine which was purchased in 1997 worked perfectly fine for 8 years without spending a single paise on it.

Whirlpool Washing Machine — Very Bad Customer Service for the Always-in-Problem Sensation EX Model

Hello There! We purchased the Whirpool Sensation EX Washing Machine in early 2007. It worked fine till May 2008 and after that, we are constantly facing problems with the machine. We have an AMC for 3 years but the Customer Service is hopeless. It takes months for them to rectify even a small problem.

Nobody visits to repair despite repeated reminders. With our first complaint, it took them about 4 months just to replace a "Hose Pipe" which was broken and the water was leaking all around and within the machine. This caused most of the parts in the machine to rust and they didn't do anything about it. Then came the problem with the "Water Heater" inside the machine, it was replaced after a month of the complaint. Just about 15 days later, we faced the same problem again. This time it was done in about a week. But soon, due to the rust formed inside the machine, the iron part around the door got stuck and finally the door of the machine was completely broken. Till this date, the door has not been replaced and every time we get the same polite answer that it'll be done in 2-3 days. I have even sent an email to the Whirlpool Head Office but got no reply and I have no idea what to do about this machine now.

Now, we are sure that our family was well-off without a washing machine all these years. This is our first washing machine and we are very angry and upset about the quality of the product and the service being provided.

very poor serviceing than all other companies including local companies. I registered complaint about my whirlpool washing machine on july 2008 but i have neither get any service nor a visit yet. I had a home care plan for three years that is expaired on 31st march 2009. Never opt any whirlpool product.

My Whirlpool washing machine is not working and i need your service center address in Madurai.

Reg
LakshmiNarayanan.AR

me too have same problem .i bought whirlpool fully automatic machine before six month only .water is leaking from my machine I have made countless calls to the customer care but no use..till now no one came to service. iam totally frustrated.

m.sivapriya

MY WHIRFOOL WASHING MACHINE NOT WORKING .

ABHIJIT S. SATVILKAR

[protected]@mensonindia.com

MOBILE NO [protected]

KALYAN EAST

MONTH OF PURCHASE - APRIL-2011

PL SEND ENGG FOR THE SAME

TKS

magicook 25g

sir, my oven base is damaged and i want to replace my magicook 25g to magicook 25 convection. please call me on 0`[protected]

Dear All,

I fully agree with that of the above points. I am also a victim of this 6th Sense Ice Magic trick. The complaints are taken over phone and it is sad that the engineers report only late evenings. They never bring any important spares and promise that they would bring it next day. The untrained engineers are sent and they are only trained to claim their TA/DA and certainly not to give a permanant solutions. Best part of the customer care is that they would record all our voice and as on date, my Fridge is yet to be repaired despite of having paid excess money. Double door, Freezer is working, the bottom portion is not working. Timer was changed and it failed and as on date it is yet to be repaired. I think, Whilpool will lose their brand name with this customer support care enginners. Let the shareholders better plan to sell their stocks before the service engineers loot the company. The compensation paid to Marketing and Customer care top executives should be recovered for 6 months and the same should be distributed to us who are victims of buying whirlpool products. This type of actions may bring in brand image as well fear to those who are working in both Marketing and Customer care (after sales service)

R.Srinivasan

hi its usha
i agree to the above comment

I agree.. I and many of my colleagues have faced the same issue with this brand..terrible service and poor products

Agree.. till date the customer service has not responded

Dont buy..

crap

I think I have made a mistake of buying a whirlpool fridge (Mastermind 23 Classic | 220 Lts) from Whirpool Dealer, Mathura (UP) for about 13000 rupees in July 2008. Refrigerator's outside body is always very very Hot (it is so hot that u can not keep your hand touched there from more than 4-5 sec.). Also it consumes amost 4 units daily (but as per the specification it should be almost 1.6 units per day). I am pretty sure I have got the defective piece.

I have raised complain to dealer that refrigerator but the response was useless and he said we are now not involved and u can contact service center. After calling number of times, he came and told its genuine behaviour. Again I called up then he said contact the dealer .. now I am very angry but helpless. My two sons only suggested me buying this (because they are using for past few years without any problem). Please do not provide the license to these kind of dealers who do not know the customer value. As soon as they get the money, customer is useless for them.
I do not know what to do because I am staying in Vrindavan (UP) after my retirement from SBI.

Sir/Madam
My complaint is as follows- whirlpool refrigerator 310 ltr.
with serial no. INA[protected] code no. 060407. model no. 9932.
This appliance is not working properly as its compresor is not doing cooling.With due request plz look forward to our complaint as soon as possible by sending ur mechanic.
Thanking You
Yours Faithfully
Aanurag kansal
[protected]

Dear Sir/ Madam

our whirlpool proton refrigerator is having a problem in cooling .we have complained many times in customer care . they also send the service men but they are not competent to handle the problem. we are from chennai (ambattur) and the service people are from pyramid engineering(koratur-chennai). they are the authorized service dealer in this area. we are sure that they cannot sort this problem . hope u ll do the favoring.
our details;
p.s.ambica(mob no-[protected])
door no A4 A block akshaya apartments saraswathi nagar ambattur chennai-62

Whirlpool AC — poor product supplied and worst service provided

dear sir
i bought an AC of whirlpool company on 02-06-07 from karan electronics, gandhi nagar golghar gorakhpur . which worked ok for just abt the month . the problem started after i shifted the AC from Gorakhpur to Aligarh, first its compressor failed then the service centre person started fooling us about the lack of replacement of compressor from the company, it took him one year and a thousand complaints to replace the compressor ( which i m not sure he changed or not) then when he again installed the AC in our house it didnt even worked for a second ant relay failed this time .and the position is now is that even after taking so much pain we r still facing the heat as the AC has failed to work. so i request u to plz help me out in this situation.

Whirlpool — Pathetic service provided by the company

Dear sir,
Our Company, Career Dreams purchased 3 A/C from Fair Deals Corporation on 2nd may 2008, since we purchased these A/C we have been suffering a lot. On the name of service they turn up after 15-20 days that too is calling them every day. We registered a complaint on 26th april 2009 about one of our split A/C complaint no. gb[protected]. customer id GB/C/0409/11452 after calling them so many times they turned up on 16th May 2009. Yes it seems strange but it is trueThe engineer told that A/C's PCB is burnt and and should be replaced finally he replaced the PCB but within 2 days the PCB again burnt when we complain them they said it is now not under the warranty period so we are supposed to pay the money for it.
since the time i purchased it there are only problems created by these A/C. I curse the man who suggested me to purchase the whirlpool A/C.

As our is a coaching centre and students are coming for there afternoon classes they are suffering a lot. It's really tough to teach students under this condition. Whenever we tell them to rectify the problem they make only excuses.

Kindly look into this matter the worst part is they say do whatever you can do.
regards
jai sajwan

Whirlpool — Bad service provided by the company

i have a complain against WHIRLPOOL faulty service to the refrigerator which i puchase 7 months back.
just after purchase fridge is showing lot of manufacturing defects like water leakage, not sufficient cooling etc
i have complain about it to the customer care of the WHIRLPOOL but they r not giving proper response to our complain

same trouble is being experienced by me.i too waiting for some advice.

Whirlpool Washing Machine — disgusting after sale service

I purchased the whirlpool fully automatic front loading washing machine on 30 Aug 08.

The machine is not working properly from the day one .

I complained about this to the whirlpool service centre a number of times.neither the machine is rectified nor the service centre is taking any interest to rectify it.


NO ACTION SO FAR.

highly disappointed by the brand and the QUALITY OF AFTER SALES SERVICE.


HUMBLE REQUEST TO ALL NEVER GET FOOLED BY THE BRAND AND THE SERVICE CENTRE RESPONSE

I am ready to join hands with you to take whirlpool to the consumer court because I am also facing issues repeatedly with Elite model. Please let me know how we can proceed if you have any idea.

Here is my complaint
http://www.consumercomplaints.in/complaints/whirlpool--washing-machine-elite-65k...⇄

I fully agree with Mr. Arun Holla and am with him to take Whirlpool to task, I too am a customer suffering for buying a top end washing Mc from Whirlpool for the last 1 year. Apart from consumer forum we need to expose the utter disrespect of the Whirlpool management towards their customer. They are taking the customers for GRANTED.

Let us all join hands and approach the TV channels and make all the customers aware of the disgusting quality of the Whirlpool Washing M/c's and more so of their pathetic after sales service and attitude towards the customers.

Please feel free to mail me at surajit.[protected]@gmail.com and teach them what consumer strength can do...

Surajit Mukherji
Utterly Frustrated Customer of Whirlpool Washing Mc H65

Whirlpool — support horrible bad

i made a complaint on 23-8-10. more than 20 days have passed and the washing machine has not got repaired. last time they took two months to repair. my current call no is HD[protected]. Is any one listening?

very very poor swervice. is this a sarkari company?

Washing Machine — Front display panel to be changed

the local representatives were contacted and request was placed with them to change the display panel as it was completely worn out.We now have promises being made for the last 2 months that somebody is coming to change it, we have spent monies making over 30 calls to these so called Customer service representatives and over 5 mails for which the company does'nt deem fit to even reply.
In this age they still belive that they can exist without a email ID..nice thought.
I think its time to teach them a lesson by taking them to consumer court and remind the core values and Vision and Mission statement which they pose on their website talking about Customer Focus etc..etc.

Amit Girdhar.
State Operations Head - Maharashtra and Goa
NIS Sparta Ltd.
A Reliance ADA Group Company.

To add to Meenakshi's horrible experience, I had purchased the same machine, Whirlpool Sensation Elite, first the balancer stone broke off. After getting the machine replaced. The replaced unit had problem with display board, when the same was fixed the technician messed up the water dispensing system. Every time when I would call the customer care, first they would take atleast one week doing nothing, then they would dispatch some tom, jerry or harry walking on the road as whirlpool techinician who would come and pretened to fix the machine. Finally, after threating to lodge a complain in customer, two more guys turned disguised as whirlpool SENIOR Technicians. They were able to fix the problem, but were never able to resolve it. The water dispensing system stopped working after few days.

PLEASE if you love your wife, moms, sisters and value their peace in life. DO NOT BUY WHIRLPOOL FRONT LOADING WASHING MACHINES.

Whirlpool India/Sensation elite washing machine — Very worst customer care. Not to buy Whirlpool products.

I complained about my washing machine problem(Complaint No: hd[protected]) three weeks back and the customer care people telling us that some service engineer will call us within 24 hours. But no did not get any response from the service engineer. I called customer care regarding this several times but always I'm getting the same answer. This is redeculous. If these people not able to give post sales service then why should they come into consumer products where all consumer needs service. I prefer not to buy whirlpool product. This is my first and last product. I'll not buy any product from Whirlpool and I suggest not to buy any Whirlpool product. Very very very pathetic situtation when you buy a product worth more than twenty thousands and its not working and there is no response from customer care and the local show room authorised service engineer says he did not know about the system as the company has not given training to him. I strongly suggest not to buy Whirpool products.

I have also faced the same problem, but at last they changed the door itself during month of March 2009. It took more than 3 months to replace the door after complaint made attended by the engineer. Now my warranty period expired i have not renewed the AMC. After 6 months of changing the door now the machine shows CE error and service engineer requiring us to change to power & Control Board for which they require Rs.6000/. But the machine is working even after showing CE, if we wait for 10 minutes. I don't know what to do. I dont know whether it is only loose connection or total fault. Now i am in confussion whether to replace the them or to use continously like this.

dont buy whirlpool products. after sales service is very worst. also giving lot of problems. they r looting money in the name of AMC after the warranty period is over. it is very difficult to use the machine without AMC since it gives repeated problems. No one outside people ready to attend the fault saying that we cannot do, particularly of front loading machine and also it is very difficult to get spare parts outside. hence go to some other companies products instead of whirlpool

I used whirlpool washing machine whitest white 6th sensation

sometime machine makes error code that is DLE. that time stop the machine

Please explain the problem.

Whirlpool — Repairing of washing machine for repeated fault during warranty period

Address - A-44 ,Reliance Hsg. complex , Mohopada ( [protected])

Complaint no - MB[protected] ( ARCC Electronica Panvel)
Repairing of washing machine for repeated fault during warrenty period. Complaint is pending for almost one month ( Date of purchase 28.09.09 )

Fault with door sensor and locking system.Leakage from Water tap

I agree.. Whirlpool service is very bad.. Have very tough time with these guys.

I regret of not reading this before and going through the same problem. Whirpool's name is so big in western countries and especially in Germany that I ended up in buying the same. My problem with DLE error has started some 7 months ago and has been calling the Customer care since then but it is the worst. The engineers don't know why this error comes. I have AMC also but in spite of that, they have now stopped sending their engineers. I feel like publishing it in the news paper and telling everybody not to buy Whirpool at all. - Sushma

I too have the same bad experience with Whirlpool washing machines. All these comments should be published in newspapers so that the new buyers will be careful while deciding on Washing machine barnd.

I had a very bad experience with Whirlpool Professional Sport. There was DLE error from day one of machine installation. The service person visited 3 times and i said enough is enough. Either replace the machine or take your machine back i don't need it. The whirlpool person got ready to replace the machine. God i don't know the future. But after reading such comments i feel it would have been better if i had not purchased it.

It is useless wahing machine Sensation elite 6.5 kgs. I have always have to pay somuch to support engineers..there is no AMC now a days..useless washing machine..pls dont buy Whirlpool washing machine..especially front load..

I have had the same problem with this machine, saying CE ???? any ideas. Useless machine, came to the conclusion that the fact that they had so many error messages available meant that the machine would constantly get spoiled, i have had an indesit washing machine(uk) not available in india and used it for 10years upto 2 to 3 times per day without once calling an engineer. Useless washing machine!

I have been suffering with dLE error for last 3 yrs. Hell.. After wash or rinse I do manually & dry clothes. Interesting thing is that this washing machine doesn't even have just "rinse & spin" combination washing or just "rinse"..Is that an engineer who designed it or a cowdung minded one..facing hell..

Whirlpool Of India — board complaint

Our whirlpool washing machine model No. LAAC03 not working properly

Whirlpool Refrigerator — gift not received

I purchased a refrigerator from das

camp branch. its 340 ice bag dlx model

and i paid 22500 rs for that and they

promised me that i will get a pendant

worth 2300 rs free with it. I purchasded

that on 17 sep 2007 and i still have no

t received the pendant, whenever i call

das or visit them they advise me that

whirlpool has not sent the same so wait

for 4 days.its been almost 20 days now.

I spoke with mr vivek ( sales executive

pune division) ph no [protected].he said

i will receive that by next saturday.I

think its just running arond the bush.I

want to know if i will really get that

gift that was promised to me when i

bought the fridge.and why did das charge

me 133 rs for that gift?
i have required bills with me.
for refrigerator
item code 00006928
inv no 0870csg

for pendant
item code is 00007019 and inv no 05063cs

I have tried calling whirlpool at 1860

180 4558 and 60008558 and no success.
when i spoke with vivek even he could

not give me the numbers to contact

whirlpool in india.

I spoke with mr nvale from das camp

branch he infact told me to call vivek

and know when are they receiving the

gifts he advised me that this company

has a bad record of giving gifts.
If dealer knew this than they shoudl not

have sold the product in first place.

this is to add my contact no
[protected]

amitabh

My whirlpool Ref.Mo.No.175m.p DLX Sr.No.41210014 are not working Please attend my Complaint.
My adress.F-272, Inder Enclave-IInd, Kirari suleman nagar, Mubarak Pur dabas Road, Delhi-110086.
Thanking You

My whirlpool Ref.Mo.No.175m.p DLX Sr.No.41210014 are not working Please attend my Complaint.
My adress.F-272, Inder Enclave-IInd, Kirari suleman nagar, Mubarak Pur dabas Road, Delhi-110086.
My contect No.Mo.[protected], 64159886
Thanking You

To

The Manager
Whirlpool
india

Sir i purchased my whirlpool refrigerator 310 elile carban code :-11338 s.no-INA[protected] ON 15TH JULY 08 receipt no-MH 037. As on that date I visited your solan centre and enquire about freeze. The sales man Mr. Aman told me the freeze have unbreakable self and we also had gift scheme which i gave you before diwali, but after six month ice bottle self fall down and break .I inform to the centre they told me we definitely replace it. But till date the self didn't replace and gift also not received till date.
In Dec 2009 on date 14th the freeze stop cooling .i informed to centre they visit and told me that the gas of freeze finished. And you have to pay approx Rs.1000 to fill gas.
i told them how it possible only in one and half year how can gas finished then they told me i will talk to higher authority and then they told me that pay half amount Rs.500 to fill the gas.
i purchase one of the best freeze from your centre and the cost of freeze for 310 liter I paid Rs 27500/- and their also a freeze Rs.13000 then
i want to asked if we are spending that much of amount what the befit
Please give us service so we can always your costumer not other company customer
please change my ice self as well as fill gas so i can be a regular customer
please do the needful as soon as possible so i can take possible action.

from :-
Sunita Thakur
panwar niwas
tank road solan
solan
my mobile[protected]

Whirlpool Refrigerator — Poor Designing for Door Camp

This is to inform all of the consumers about the poor quality designing of the refrigarator door. ( Genius 180 L) I bought the one around 3 years back. Now the calp at bottom of the door has broken and came out of the main unit. when talked to the "custome care" the clamp is not avilable and hence
entire door has to be replaced which will cost arround 2750/-
The service engg told that it happens when opeing widely which is not mentioned anywhere by the manufacturer.
The body of the refrigerator is made of steel,but clamps are not. So be careful while purchasing a fridge.

Dear Sir,

Through this mail, I would like to draw your attention reg. poorest service of whirlpool customer care.

1) I have bought 450 litre - F46 Elite Professional Whirlpool refrigerator from Kohli Bros. 13-A, Prehlad Market, D.B.Gupta Road, Karol Bagh, N-Delhi-110005 on 06/02/08.

2) Actually we have installed the refrigerator and the demo person came and gave the demo and at that time the season is also cold, so we were not aware of the problem.

3 Actually there is freezing problem, the freezer always make the ice in the normal mode also. We are facing the same problem from last 3 months.

4) We have also filed a complaint against this problem on 8th October'08 and the engineer came, checked the problem and confirm that this was a manufacturing defect so to came out from this problem, they have to change the freezer door.

5) Till now after regular complaints and follow-up, we are facing the same problem, the customer care executives giving us dates and only dates using the same words that we don’t have the freezer door in stock and we’ll replace the door after 7-10 days. Always hearing the same words almost 3 months have gone but the door didn’t changed.

Pls look into this matter vigorously as we are totally fed-up and planning not to purchase any other product of whirlpool due to the above said problem.

Your consideration in this matter will be highly appreciated.

Best Regards
Sunny Jain
16/160-161 street no. 6 Joshi Road
Karol Bagh New Delhi-110005
Phone:[protected]
Mobile: [protected]

I have purchased whirlpool refrigerator 165litres Model no.[protected] on 12.10.1998 from KULKARNI & CO. 21/22 Gosaliya Park, Boisar 401501.
It got problem with thermostat on 10.12.2008 & I got replaced it from AMAN SERVICES, Boisar.They charged Rs.570 with 6 months guaranty.
Again the thermosta got problem in March, 2009(within 6 months of replacement).I called AMAN SERVICES, Boisar.They came to check and assured me to replace next day.
But they are not replacing it & not answering my phone.What shall I do?I am also using whirlpool wasing machine.

Sir,
I have purchased one whirpool refrigerator model no;310 dlx professional titanium from shah's mount road chennai on date 11.02.09 and following is my story,

1. complaint no; 31549 dt 23.03.09 for less cooling and water logging in the vegetable tray.
2. The same was replaced with a new machine towards more than 50 calls and finally pressure from the dealer on 09.04.09.
3. Again problem arise from the new machine with ice hugely forming in the upper portion and no coolling at the bottom level, complaint given again no: 35605 dt. 24.04.09.
4. Machine attended by local technician and state that on first visit that compressor is with less gas and has to be filled. And one day ie on dt 27.04.09 i get a call from there pune service station From one mr Anil Ph no:[protected] and states that he will send his senior technician and he visit on 29.04.09 and states that the timer is faulty and will be serviced or change.
5. As on date the machine has not been attented or a call has not come from there end, As iam been trying there phone numbers pune switch off since 30.04.09 till 02.05.09 3pm.

Since i want to know is this the customers are neglected by whirpool. And watching the mails from other customers are shocking to me too.

Regards
feroz chennai

I own a Whirlpool 340 Elite model fridge. INA 0743548. 4355/21Nov 07 in the name of Wilma kalavathy. Bill No: 36104 bought in Vasanth and Co in Erode.

As we are a Whirlpool Customer, to be frank, We are much worried of your product and the customer service. We have called your customer cell and informed to service centres too. NO USE ! From the beginning there's a fault on the Whirlpool fridge and your engineer says that It'll be okay while start using of it, so we believed but now its not working at all. Need to take immediate action.
Help us to solve the issue properly.

Thank you !

Dear Sir,
I have purchased 310 ltr. double door refrigerator on dated 27.05.08 from Noida. After some months its cooling was not proper that's why i looged a complaint after calling to customer care on dated 31.05.08 and its fault ok after changed the location of the fridge. Again problem observerd on 28.06.08 and it was corrected by changing the stablizer and also changed the compressor. But again same problem observed on dated 18.08.08 and it was corrected by filling the gas. But due to winter fridge works properly and in summer again same problem occured. I think problem was not rectified properly so i again looged a complaint to customer care and service engineer came on dated 14.05.09 and he told me that its cooling coils are faulty and it will be changed and it will take 2 to 3 days and fridge will be repaired its service center.

Please tell me what can i do best for this situation either fridge will repaired but how long its work their is no gaurantee. Second option to replace the fridge. Third option shall i go to consumer court to take compensation of this problem due to which i have suffered a lot.

Please suggest and give me best direction.

Thanks & regards,
Amitabh Bansal
305, M-block, 6-vaibhavkhand, Indirapuram, Ghaziabad
Contact no. [protected]

Sir,

I bought a Whirlpool refrigerator about three years ago, from a dealer in Lucknow. I was quite pleased with its performance initially only to realise I had gone in for a wrong one. In a matter of months, the fridge started giving me trouble, water was leaking, in the lower portion, and then it was rectified only to find myself facing the same problem again and again and again after paying Rs.381/- for each repair over and over and over again. Now, the fridge is not only throwing water near the crisper but also ceased to cool suficiently, as a result food is getting spoiled. I think one should think twice before going in for this fridge.

Jimmy Noronha,
2/306, Vivek Khand,
Gomtinagar,
Lucknow.
Mob:[protected]

My father bought a whirlpoooool Washing machine and also he has extended the warranty on a guise that the customer service would be good. But I don’t know what the customer service is doing by receiving complaint. 30 days and more had gone since I lodge my complaint but till now I am spending Rs. 50 for my mobile to call them but they respond that they are behind me and ask me to see my back to see the service man, but I see only the walls of my home. The administration of customer care telling that the engineer would come but those persons must have many criminal case of worst. They react like wise. They don’t know how to speak with the customer. They are not keeping their words.


For instance one customer service person who had been allotted to rectify my complaint told his name as Kishore, krishna, balaji, sukumar, but till now I don’t know his real name his number is [protected].
Suppose I think to go legally to consumer court, they would simply order for the rectification of mistake and the award would be very meager amount for my suffering. Because unfortunately I am a criminal advocate and I know very well. If I sort for any press help I don’t know weather they would help me or not.
What is the solution?

Please terminate the person who holds the number [protected] who represents himself as a service person

Please do something


Unfortunately

Samuel

[protected]
Advocate
HighCourt Chennai

i hav pruchased a whirlpool fridge from kohinoor mumbai on 16.7.2005
model:FF350 elite
invoice no.: 58534
now im facing a lot of problem of refridgerator not getting cooled continuously and it has gone dead since last four months, it does not get coold for fast as it used to get earlier.
i hav tried calling ur customer care number which is printed on your catalog several times, bur response found negative lines were continuously engaged.
Please solve my problem befoe i lose my patience.

samsung 310 ltrs double door refrigerator — water leakege

water from freezer gets leaked n is comming inside other parts of fridge instead of comming iin outlet tray.

Customer Care really sucks... i made a complain and while making complain they told me that their engineer will be within 24hours and its has been more than 4 days no response and their contact no.
[protected] which is mostly engage, its when early in the morning you try you will be lucky one to talk to them...!!!

WORSE SERVICE

Complaint No.-mb[protected]

Complaint No- DL[protected] Dated 23.06.2009 Till date Engg not visited . Even After My Gautam words.

Whirlpool Exectly the Worst in providing after sales services in the country.
I purchased 410 Ltr. Double Door Fridge From M/s Liberty Associate, Town hall link road, Udaipur (Raj.) in October-09.
The poor dealer unable to provide one missing wreck and ice tray as he promised to procure within one week. Since Four month the Freezer section is loaded with frost in the refrigerator. I complained to dealer, local Service Engineer at udaipur ...every time they promise to repair within a couple of days but situation is ...hopeless.
I would like to tell all viewers not and never opt for Whirlpool products (A Big Fraud), my only purpose to save as many as people to suffer the service trauma.

Extremely rubbish and worst customer care by whirlpool

I have lodge a complaint on 04 July 2009 for defrost function of refrigerator but still no response is there.
Even on complaint reminder on 06 July 2009 no response

Dear,

We have purchase freeze from November-2009 .But front door not closed properly with out any problem plz send your Customer Care Executive see the problem and solve them

Pawan Batra
5m-105 NIT Faridabad 121001
Ph:[protected], [protected]

Dear sir
I have Lodged my complaint for non cooling of my refrigerator purchased in 2003( 7yr warranty ) one of your engineer came for inspection and advised to change compressor and freezor as well after few days on phone they told us that freezor is out of stock and it will take time so we request them to change compressor only which is under warranty and free of cost and they agreed.All this process takes one month then again one of your man came demanded Rs-850 to change compressor we told him that this is under warranty and your good office allready agreed but it does not work.Just tell me one thing what to do with your product becouse i allready had SAMSUNG refrigerator.

Dear Sir,

Through this mail, I would like to bring to your attention the pathetic service of Whirlpool Organisation.

The list of problems in my refrigerator are :

1. Gap in the Door.
2. Moisture formation below the Door.
3. Crackling noise, when the door of the Freezer is open.
4. Faulty switch inside refrigerator due to which light does not switch off when the door is close.

I have purchased Whirlpool 250 Litre refrigerator on 21/04/2009 from “NEXT”Ghodbunder Road showroom. The bill number is 09889.

After 1 month from the purchase, one day I noticed that even when the door of refrigerator is close, light is coming out of the refrigerator. This is because there is a huge gap between the refrigerator and the gasket which is stick on the door of refrigerator. Also, when the door of the freezer is open, it is making very ugly noise. Eventually, I lodged a complaint with the showroom. My Complaint No. is MB[protected].

Then a technician from “Quick Services” (Whirlpool Service Provider) attained my complaint. But instead of solving the problem, he was more interested in selling Voltage Stabiliser. To be able to switch off the light when the door is close, he protruded the button, which switches off the light. This looks very Shabby inside the refrigerator. In the end, he could not solve the problem and said a senior person would attain the problem.

The same story repeated four times later on. People use to come & go, but nobody was able to understand my problem.

Then the case was forwarded to Whirlpool Technicians. Mr. Sampat Bhujbal (Quality Department) (Cell No. [protected]) fixed up an appointment with myself and promise to send technician Mr. Ashok Thite (Technician) (Cell No. [protected]) in 2 days time. But Mr. Ashok showed his face after 20 days.

On 10/08/2009 Mr. Ashok came at my home and immediately accept the problems and said it had happened due to improper handling during transportation. He also admitted that the remedy for this problems is only replacement of refrigerator.

The next day, i.e., on 11/08/2009 Mr. Anirudh Gole (Manager - Quality Department) called me and said they will replace the spares for proper functioning and not replace the entire refrigerator because Whirlpool has given the "Warranty" & not the "Guarantee" for the refrigerator.

I cannot accept such a list of problems in a 2 months refrigerator, nor will anybody. Hence, I am rigid on replacement of refrigerator.

Hence it is my requests to you is please look into the matter with your personal touch and help me in getting my refrigerator replaced. I would also not mind filing a complaint of cheating against Whirlpool in Consumer Court.

Regards,

Rajesh Daware
Cell :[protected]
Swastik Residency CHS Ltd.,
C1 / 204, Ghodbunder Road,
Behind Muchhala Polytechnic College,
Thane - 400 607.

I agree to the view.

I have similar experience with both product and services. It is horrible.

Response is too slow. It is almost a week before they finally set the fridge right. Also, the faults are major. Thank god I had gone in for 48 months extended warranty. First time it was the thermostat and some electrical part and now it is the compressor itself. The warranty is upto Dec 2010 i.e. another year. I would have shelled out a cool Rs.5000+ had it not been for the AMC. Will Whirlpool replace my fridge which was purchased by me in Jan 2006? After another year I dont think I can afford any type of costly repairs/parts replacements.

Refrigerator 450 Professional — water leakage

The Refrigerator was purchased on 22.9.08 .For the last 8 months we are facing the problem of water leakage from the base of deep freeezer. We have complained to the seller - Prince Electronics at Ujjain. Company people have visited several times and temperarorily solved the problem. Mr Amit rao from indore has visited and tried to solve the problem but we are still facing the same problem

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

Sir,
I want to tell you about my problem. I bought my fridge [260 litres] on 25 may 2007.Within 2 years I got to repair it 5 or 6 times. First time I complained the agency of Sultanpur, two engineers came and told us that the compressor is not working and they changed it. After few months the fridge stopped working again. I complained about this problem in the agency, they came again and told us about the problem of gas leakage .After two days they came and filled it. I faced this gas choking problem three times. My problems continued. Then they told us that freezer and compressor were failed.On 14th September I complained about it in the Whirlpool Service Centre, Delhi.My complaint number is
L.K.09003565.I complained to Delhi Centre many times. But no response was given to me and no action was taken on my problem.I am fed up with all this.
So Please solve my problem as soon as you can.
Thank You
Address-Meenu Srivastava
CO Dr. M. P. Srivastava Siddharth Hospital Kadipur, Sultanpur [U.P]Pin-228145

i have registered complaint around 20thseptember about my whirlpool refrigerators vegetable box and 2 shelves above it and today its 10thoctober and i have called customer care number and they said that the parts are not available with us . according to me whirlpool is the worst product in i have ever had and recommend my family and friends never ever buy any of the whirlpool product because you once your warranty is over whirlpool does answer to any of your queries

dear sir, i bought anMAGICOOK20G MICROWAVE OVEN FROM TOTAL OLRAIRPORT ROAD BANGALORE ON18/10/2009..Right from day of purchase we had requested their customer service center bangalore ph no [protected] for instalation and demonstration but unfortunately none have responded...I am very much disturbed with the type of response i am getting at the time of instalation itself..cannot imagine the detoriarating service i can expect afterwards...I am surprised to hear from my friends that whirlpool will exhibit this attitude only if their products are not purchased from total. and other similar outlets..Is this true? Now i have lost interest o[censored]sing the owen.. i WILL WAIT FOR ANOTHER DAYbefore i decide to return the owen.. pl suggest any customer forum who can help me to redress my complaint.CUSTOMER services at whirpool gave thw following regn no at the time of request for instalation.i hope that i will hav satisfactory reply thro' your columns-NAGARAJAN

PLEASE INCLUDE THE FOLLOWING CORRECTIONS FOR MY COMPLAINT ON MICROWAVE OVEN

I am surprised to hear from my friends that whirlpool will exhibit this attitude if their products are purchased from TOTAL and other similar outlets

Registration no given is 60315134

Thanks for publishuing the corrections - NAGARAJAN.S.V

Hello, I've purchased a new refrigerator from one of your dealer named George Enterprises, Porur, Chennai with Inv# 3375 on 11th Oct'09. When I started to use the refrigerator on the same day, I found a dent in the door and i called the dealer and informed abt the same. They switch the call to whirlpool cust care chennai and i spoke to one of your engineer. In the call he said that he will replace the refrigirator after sumbitting the inv copy. i've sumbitted the inv copy twice in a week and still i have not heard any response from your cust care. please arrange the replacement asap or refund the money. Otherwise we will have to take action through legal.

Regards,
Sudhar.

I totally agree with what others who have commented/complained about the Whirlpool. Ten days back I have booked for 260 Litre Whirlpool Refrigerator in the Whirlpool's Office in Ramapuram Chennai and I have paid the refregirator cost by cheque on the day of booking. Till date, refregirator has not been delivered to me and I have made over a dozen calls to the person who took booking. Whenever i make call, he gives some nonsense reply or he says he will call me within 10 minutes and he will never call me back. My money is blocked and I am planning to take up the matter with consumer protection forum. My advice is that please do not go for whirlpool product.

Whirlpool — Careless of whirlpool company

Hi,

recently we purchased a 180L refrigerator from your consulting Person from Miltry Canteen on the date of October 16th 2009.

when we got this product the person asked us to call the customer care number for installtion and Demo of the product. the number is 60008558 and MTNL number [protected] which always Busy or dead. almost it is Dead because i called n number of times it is keep on saying that all executives are busy they will pick your call shortly. but frankly saying no such executive are there on this number or if the people are there then definately they are sleeping, cause even aftet holding the line for 43 min the same sentence is repeating. even i send a SMS to that specified number 58558 and i received a replay for that SMS saying "Thanks 4 registering with whirlpool home care. we will call u back shortly on 21st Oct".

Belive me even today also i am expecting the call from customer care.

Now, i want know what is going on , please answer my questions,
1. Customer Care is existing or not
2. being a number 1 company for refrigerator manufacturing why this much customer neglegence.
3. what should i do if i get some problems in your product, whther i need to go Consumer Court or through this product Out.

Please replay to this mail, i am eager to know your service.

Thanks and Regards,

Srinivas
[protected]

I have purchased a Microwave oven on 27/12/09 Model-25C-Convection. When the service engineer came for demo it was found that the machine is not at all working and finally he has accepted the machine is not working and will be replaced with new one.
But even after 20 days Whirlpool has not bothered to replace it with new one. We are calling them daily but the response was shocking and it is prooved beyond doubt that Whirlppol india is totally not bothered about thier customer service and i would suggest the readers not to go for the company's product

Sir, We are using whirlpool refrigerator 6 th sense for the past 5 years. We have the problem for the past 1 yr. At the top of the model, one indicator is present.
If it is in red, defrost mode. Otherwise, normal mode. but now the indicator is blinking with red color. we don't know the exact problem. I used to defrost the ice using the manual button which is present at the top of the refrigerator.so can u pls identify the problem and mail us. we don't know that how to rectify the problem. whether we have to call the service person or not. pls identify the problem.

Whirlpool — Extremely rubbish and worst customer care by whirlpool

Concern is regarding poorest of poor quality as well as customer care in India against complaint no. Dl[protected].

We have been complaining regarding our Whirlpool Premier refrigerator , model "Genius" whose door has been broken for the past 2months & only false promises are being made everytime we call customer care.

The complaint was lodged on 16th of Feb' 2010 & we were assured someone would come & check for the problem. We were told that the door needs to be replaced & the same will be done in a weeks time.

Even after 2 weeks no one came & after repeated calls made to customer care, a techinician comes with door of a different model. The guy promises to get the correct door & get it fixed. Again he is invisible for 2 weeks. Calls are again made & we are made to understand that the door is not available in the stock so the delay happened. They promise to get it replaced the following week.

As always no technician or no calls were made atleast to keep us informed actually when can we get the door fixed. Till date we are awaiting for the resolution of the issue.

In the meanwhile our refrigerator is getting affected as the door is not working so the pressure on the compressor is increasing.The food is getting rotten due to improper cooling & maybe tommorrow the refrigerator might just stop working due to the delay & the laziness shown in the solution of the problem. And that I am afraid that lower half heating of body is so much that I fear of any fire disaster in my home for which whirlpool would be exclusively responsible should any consumer or criminal section as may apply in case of mishappening as decided by law authorities.

My question is who is going to take responsibility if the refrigerator collapses tommorrow as a whole or any disaster takes place in my family due to the laid back attititude of your company. This complaint needs immediate attention so that I can have cool summers as even one day delay will cause mental and physical problem concerning my family..

We had problem with our 2 door refrigerator in Oct. 09. After suffering for a week, the problem was rectified by replacing the compressor. Again on[protected], we faced a similar problem and lodged a complaint on[protected] vide no.11416.

A technician attended the complaint at 5PM on 19th and reported that the capillary tube is blocked and needs replacement along with the refilling of gas and informed us that it will be chargeable. On 20th at 3PM he came and replaced the capillary tube and filled gas and said now it will work OK. But on checking we felt that the side panel was getting heated and informed him. He replied that it will take 2 hours and then it will fully cool. We paid under protest Rs.1850=00 demanded by the technician against a bill no.10328 of M/s. Seetal Electronics, Hyderabad.

But, to our shock and dismay we have observed that even by 10 PM the fridge is not getting cool and ice is also not forming.

Since, we have doubts about the competency of technician, we request the higher management to look into the matter immediately and depute a trained engineer to rectify our problem immediately. Already food material worth thousands is spoiled and we have suffered enough loss and inconvenience.

Looking forward to prompt and efficient customer care from Whirlpool India, whose vision and mission mentions of customer centric approach.

SR Number: KL[protected] against my complaint on 29.04.2010., for failure of connection to Control Panel LED Light . 4 times visited by technician - Door has to be Changed for Fridger Unit ?
Also Lower Door of Double Door Fridge ( Same Fridge ) getting rusted within 1 Year required to be replaced .
12 Days already passed. It will take another 15 days as parts are not available - What a fantastic service mode with in 1 year of warranty ?
Unfortunate Customer, Ananda Chatterjee M: ( [protected] )

Dear sir,
I have purchased a double dour frize in 5/10/2009, in starting days it's not working properly.I have complained about this matter to dailler (Ganesham)
in gaurav towers, malviya nagar, Jaipur.
But now it's not working totely.So i have complained your costmer care. complain no.-jp[protected] at26/05/2010 .But they pay no attention, today on 01/06/2010 ihave complaioned again NO.jp[protected].
please pay attention in this matter.

thanking you
subir dutta
[protected]

Dear Sir,
I purchased a whirlpool double door fridge with 310 L capacity in Nov 2008.
I am sorry to tell you that the quality of your product is not at all satisfactory.
It has only completed its 17 months and has started causing problems past one month.
I lodge a complaint on 25 th May 10 and it is the harassment caused by your customer care
that the appliance is still not repaired. Your executive visited on 26 May, said that there
is a gas leakage, refilled the gas on 28 and charged INR 1310.
But there was no improvement in the fridge condition.
I re-lodged the complaint on 28, 29, 31 May but to add to the harassment they are
delaying their revisit and give silly excuses.
Sorry for the quality and service you people provide.
Also, I don't expect that after refilling of gas your appliance will last longer.
I will personally suggest everyone to not to go for Whirlpool appliance because
of their poor quality and frustrating service.
Since, First they will extract a huge amount of money from you for
their appliance and thanks to their quality product they will again bother you
and extract money from you for their services.

Whirlpool — Worst Whirlpool customer support

I bought a new refrigerator Fusion 260L single door from a dealer in chennai, the refrigerator was deleiverd on 16 jun, now on the third day due to some defect the gas got leaked. I want the refrigerator to be replaced but the people from the customer support is insisting me to go for a service. After paying money from my pocket they want me to use a serviced refrigerator. I am deeply worried about the treatment from your organisation with such a brand name.

one of the worst company in India

we have purchased whirpool ac date 26/02/2008 the a, c. is not working properly so we

have to given a complaint and no.dn[protected] 01/07/2010 but no buddy is taking step and maey phone call to customer care but theres no response p.no.[protected]

Dear Sir,

Through this mail, I would like to bring to your attention the pathetic service of Whirlpool Organisation.
I have purchased a whirlpool 310 ltr. Refridgerator from AIRCON BUSINESS LINK on 03/04/08
model:INC[protected] Order Form no.1174
now I m facing a lot of problem of refrigerator not getting cooling continuously and it has gone dead since last two months, This problem is starting from 02/06/09 .
i have tried calling your customer care number [protected], 2322509, SAI ELECTRONICS several times, and your engineer come after seven day & say me gas problem in your refrigerator &gas charge, s. charge is total 750/- rupees charge to me. And these problem is agene your engineer come after three days & say me gas or compressor problem in your refrigerator.& attached another some problem with refrigerator. Please solve my problem before i lose my patience I cannot accept this problems Hence, I am rigid on replacement of refrigerator.
Hence it is my requests to you is please look into the matter with your personal touch and help me in getting my refrigerator replaced. I would also not mind filing a complaint of cheating against Whirlpool in Consumer Court & send to me mail on my mail id.

Thanks & regards,

Dr. Anil verma
MIG-336 Darpan colony
Gwalior (mp)
[protected]@gmail.com
[protected],
[protected],

Sir,
I agree with you 100%.This is the worst company in the world!!!

DEFECTIVE REFRIGERATOR INSTALLED AT MY PLACE/DISSATISFACTION IN THE WAY YOUR STAFF HAS TREATED MY FAMILY

ON 19/07/2010 I PURCHASED ONE REFRIGERATOR WHIRLPOOL PROTTON 300 DX DUET BLACK AND MICROWAVE OVEN WHIRLPOOL 27-C (SILVER) VIDE BILL NO.015166 BOOK NO.304 DATED 19.07.2010 FROM DASS ELECTRONICS, H-11 KALKAJI NEW DELHI 110019 TOTALLING TO RS.37500.00 IN THE EVENING AROUND 5.30 P.M. PROMPTLY BOTH THE THINGS WERE DELEVERED AT MY RESIDENCE AROUND 7.30 P.M. THE SHOWROOM REPRESENTATIVE WHO CAME TO MY RESIDENCE UNPACKED BOTH THE EQUIPMENT AND INSTALLED BOTH THE THINGS.

PROMPTLY I RECEIVED A CALL FROM YOUR CALL CENTRE INFORMING ME TWO CODE NUMBERS WHICH WERE TO BE GIVEN TO YOUR STAFF WHO WILL BE VISITING MY HOUSE NEXT DAY FOR DEMO SESSION I.E. ON 20.07.2010.

ON 19.07.2010 WE KEPT 2 ICE TRAYS IN THE TOP CHAMBER FOR ICE CUBES. TO MY SURPRISE WHEN WE TRIED UTILISE THE ICE CUBES ON 20.07.2010 MORNING, I WAS SURPRISED TO NOTICE THAT THEIR WAS NO ICE CUBES BUT THE SAME WATER AND I COULD REALISE THAT THE REFRIGERATOR WAS NOT WORKING PROPERLY.

ON 20.07.2010 IN THE LATE AFTERNOON TWO REPRESENTATIVES FROM YOUR COMPANY VISITED MY HOUSE ONE MR. MANOJ CAME FOR THE DEMONSTRATION OF MICROWAVE AND GAVE A DEMONSTRATIN TO OUR SATISFACTION AND WE GAVE HIM THE CODE NO GIVEN TO US TO HIM AND BROUGHT TO HIS NOTICE THAT THE REFRIGERATOR IS NOT WORKING PROPERLY. HE PROMPTLY SPOKE TO THE OTHER REPRESENTATIVE SHRI HAR GOVIND WHO WAS SUPPOSED TO GIVE US THE DEMO OF REFRIGERATOR. MR HARGOVIND VISITED AND INFORMED US THAT THE GAS IN THE REFRIGERATOR IS CHOCKED AND ASKED FOR THE PHOTOCOPY OF THE BILL, UNFORTUNATELY THE BILL WAS LYING IN MY POCKET AND I WAS IN MY OFFICE. HE PROMISED TO COME NEXT DAY TO COLLECT THE PHOTOCOPY OF THE BILL AND INFORMED SOMEONE ON PHONE THAT THE REFRIGERATOR IS NOT WORKING PROPERLY AND A COMPLAINT WAS LODGED WITH COMPLAINT NO.DL[protected] (WHICH I COULD ONLY GET AFTER CALLING YOUR HELPLINE NO. [protected]). MR HARGOVIND ASKED FOR THE CODE NO. GIVEN TO US BY YOUR CALL CENTRE WHICH WE REFUSED TO GIVE BECAUSE HE COULD NOT GAVE US THE DEMO AS THE REFRIGERATOR WAS NOT FUNCTIONING PROPERLY.

ON 21.07.2010 I PERSONALLY CALLED MR HARGOVIND IN THE MORNING THAT I HAVE KEPT THE PHOTOCOPY OF THE BILL AT HOME SO THAT HE MAY COLLECT THE BILL AND TOLD HIM THAT AS THE PRODUCT IS DEFECTIVE AND I DON’T WANT ANY REPAIR TO BE DONE AND I WANT THAT THIS REFRIGERATOR SHOULD BE REPLACED WITH A NEW REFRIGERATOR. WHEN HE VISITED OUR HOUSE AFTER COLLECTING THE BILL FROM MY WIFE HE ASKED US TO LODGE A FRESH COMPLAINT AS THE PREVIOUS COMPLAINT HAS BEEN CLOSED DUE TO REASON THAT THE COPY OF THE BILL WAS NOT AVAILABLE AT MY HOUSE THE PREVIOUS DAY. MY WIFE PROMPTLY CALLED ON YOUR HELPLINE IN HIS PRESENCE AND A FRESH COMPLAINT WAS LODGED WITH COMPLAINT NO.DL[protected] DATE 21.07.2010. WITH A PROMISE THAT SOME ENGINEER WILL VISIT MY HOUSE AND PREPARE THE REPORT FOR THE DEFECTIVE PIECE. THE TONE IN WHICH HE SPOKE TO MY WIFE AND MY DAUGHTER WAS NOT AT ALL GOOD AND UNCALLED FOR (UNSATISFACTORILY).

TODAY (22.07.2010) AGAIN IN THE MORNING I CALLED UP YOUR CALL CENTRE THAT WHAT IS THE STATUS OF MY COMPLAINT AND WHY MY PREVIOUS COMPLAINT DATED 20.07.2010 WAS CLOSED TO WHICH I WAS INFORMED THAT THE COMPLAINT WAS LODGED ON 19.07.2010 AND NOT ON 20.07.2010 AND BECAUSE THE COPY OF THE BILL WAS NOT AT HOME THAT IS WHY THE COMPLAINT HAS BEEN CLOSED AND SOME SENIOR ENGINEER WILL BEVISITING MY RESIDENCE TODAY POSITIVELY. TODAY AT AROUND 6.30 P.M. I ONCE AGAIN CALLED YOUR HELPLINE NO AND SPOKE TO MR SAHIL WHO SAID THAT THE SENIOR ENGINEER IS ENROUTE TO VISIT YOUR HOUSE AND HE WILL DECIDE WHETHER THE REFRIGERATOR WILL BE REPLACED OR REPAIRED. TO WHICH I TOLD HIM THAT AS A DEFECTIVE PIECE HAS BEEN DELIVERED TO ME AND IM NOT INTERESTED TO GET IT REPAIRED AND YOU MUST REPLACE THE REFRIGERATOR.

I AM VERY SORRY TO STATE THAT TILL THE TIME I AM SENDING THIS MAIL TO YOUR OFFICE AT 11.25 P.M. NO ONE HAS VISITED MY RESIDENCE.

I WOULD LIKE TO GET FEW CLARIFICATION FROM YOUR GOOD OFFICES

1. HOW COULD A COMPLAINT BE LODGED ON 19.07.2010 WHEN AS A MATTER OF FACT YOUR DEMO REPRESENTATIVE MR HAR GOVIND VISING MY HOUSE ON 20.07.2010 AND WE CAME TO KNOW ABOUT NON FUNCTIONING OF THE REFRIGERATOR ON 20.07.2010 MORNING ONLY.
2. HOW MY COMPLAINT WAS CLOSED AND NOT KEPT AS FOLLOW UP CASE.

IT SEEMS THAT YOUR STAFF WAS AWARE OF THIS DEFECTIVE PIECE BEFORE HAND AND AS SOON AS THE DELIVERY STATUS OF THE ABOVE REFRIGERATOR WAS INFORMED TO YOUR STAFF BY DASS ELECTRONICS ON 19.07.2010 YOUR COMPLAINT DEPARTMENT ALONGWITH YOUR DEMO STAFF REGISTERED A COMPLAINT ON 19.07.2010 INTENTIONALLY (PURPOSE BEST KNOWN TO THEM). IT SEEMS YOUR HELPLINE STAFF AND AFTER SALES AND DEMO STAFF ARE WORKING AGAINST THE REPUTATION OF YOUR COMPANY AND THE VISION OF YOUR COMPANY VIDELY PUBLISHED IN YOUR WEB SITE :
Our pervasive vision, “Every Home, everywhere, with pride, passion and performance”, rests on the pillars of innovation, operational excellence, customer-centric approach and diversified talent. These are embedded within our business goals, strategy, processes and work culture.

Be it our products that are the result of innovation and operational excellence to meet every need of our consumers or the people behind these products that come from a wide spectrum of backgrounds, everything we do features a distinct Whirlpool way


YOU ARE REQUESTED TO PLEASE LOOK INTO THE MATTER AND REPLACE MY REFRIGERATOR IMMEDIATELY ON PRIORITY BY TOMMOROW EVENING I.E. 23.07.2010.

OTHERWISE I WILL BE COMPELLED TO TAKE SOME LEGAL ACTION AGAINST YOUR COMPANY AND DEMAND FOR COMPENSATION ALSO.

I WOULD LIKE TO CLARIFY THAT IN CASE MY DEFECTIVE REFRIGERATOR IS NOT REPLACED BY TOMMOROW THAN U MAY CONTACT MY ADVOCATE K.S.NEGI MOBILE NO. [protected] FOR FURTHER CORRESPONDANCE IN THIS MATTER.

YOU ARE FREE TO CONTACT ME TILL TOMORROW EVENING IN THIS MATTER ONMY MOBILE NO.[protected] OR ONMY EMAIL ID- Chandra_shekhar.[protected]@sbi.co.in.

Regards

C.S.PANDIT
E-129, GREATER KAILASH PART I
NEW DELHI - 110048

EXTREMELY POOR AND RUBISH CUSTOMER SERVICE.
COMPLAINT LOGGED ON 18-Jul-10
Complaint No.-CH[protected]
Still pending on 13-Aug-10, No support in 23 days, all SLA's crossed

WHROST SERVICE

Harjeet Singh
Divya appartments Zirakpur. [protected]

dear sir i have also the similar problem. i purchased a whirlpool 250 ltr refrigerator fromBasanth & Co opp bus stand, Nagercoil 1 month ago. but till now no service person came for first chech & installation. they called me once & took an appointment time. I was waiting them. but they didn't come. now its freezer is over cool & ice is cumulating on top & sides. cooling is minimum level.


Shino
[protected]
Nagercoil

Sir, We are using whirlpool refrigerator 6 th sense for the past 2 & half years. We have the problem low chillness and water is coming out of the tray and overflowing to the floor. We have raised a compliant on 26.09.2010 compliant number : 54769 for the above mentioned fault. Mr. Kannan Engineer attended the fault and he told that the front panel switch board should be changed. We lodged another compliant on 29.09.2010, number : 584. Mr. S.Chandrasekar Engineer attended the fault and he told that the Compressor should be changed. We lodged another compliant on 09.11.2010, 15.11.2010 number 314, 39321. The Compressor was replaced by Mr. Kirubakaran on 22.11.2010 via Bill No.312 dated 22.11.2010 for Rs.1, 800/-. The above mentioned fault was not solved after replacing the compressor. Not satisfying with the Service we again made a compliant on 24.11.2010 number :62656. Till date the fault was not rectified. I made a phone call today to Mr. Kumar, Incharge stating that the fault was not rectified after so many engineeers have seen the refrigerator. We are very dissatsified with the Services of the Whirl pool being one of the multi national company. We are unable to go out for our personal work and daily routine is affected.
We request your goodself to look into the matter seriously and solve my refrigerator fault.

Thanking you,


N. GOVINDAN
NO.5, Bashyam Road,
Sridevi Vaishnavi Nagar,
RCC. Post, Chennai 600 109.
Mobile No.[protected]

Details of refrigerator : Whrilpool Professional 6th Sense purchased on July 2008 =-- 340 litres

I purchased a Whirlpool Fridge Model WVR420 and a Whirlpool Freezer Model WVF307 in Sept 2009 from A&A Furnishers in Cape Town, South Africa. A few months later, condensation started accummulating on the back panel of the fridge resulting in water damage to all the foodstuff in the fridge. I complained in Mar 2010 and the technician told me that the condensation is "normal" and part of the fridge's design. I told him that this was unacceptable as I have had KIC products in the past which lasted more than 20 years without any complaints. The only reason I sold my KIC fridge and freezer was because I renovated my kitchen. Here I thought Whirlpool was a good product and a household name but the products are of inferior quality but costs so much more! I find it totally unacceptable that I have be saddled with a product that I paid good money for, but every week I have to discard foodstuff that goes soggy due to the amount of condensation accummulating. The technician tells me the fridge and freezer have computer boards and that is the way it is programmed. Well, this is a lot of bull!!! I want Whirlpool to fetch their crap products and refund my money which I work very hard for. I am not rich and cannot afford the luxury of just going to buy other better products. Right now I feel like taking a chopper and chopping these products to pieces - that's what it is worth to me! The Freezer is suppose to be "no frost" yet icicles form from dripping water from a vent. This occurred in the last few months. Again I am told that I have to "re-set" the computer board by turning the dial to 0 and then turning it on again! Why must I settle for the inconvenience and expense caused by inferior Whirlpool products. I hope their Director or GM reads my email and contacts me to take back their crap.

I purchased Whirlpool White Magic 1-2-3 650p from PV Shetty Godown Complex, Bangalore 98 on 29/07/2009 vide Document No.[protected]. Model No.11577 and Serial No.[protected]. The machine has
since been shifted to Mumbai along with me. The washing machine has developed some problem recently;it is producing a lot of sound(voice) while washing and spinning. The sound is similar to a locomotive running at a high speed; so deafening and irritating. I had complained to your Service Centre at[protected] and a Service Engineer called on us during January, 2011 and inspected the machine and informed me that the sound was normal in old machine. How can he say it is old machine, it is only
1 year and 8 months old and cannot be treated as old machine. Moreover, your warranty period is 2 years and and it is your duty to thoroughly check up and service it to the satisfaction of the customer. Simply, telling some excuses is not a good business practice. If it breaks down immediately after the warranty period which is just four months away, I will have to shell out the service charges etc. by force.This is like penalising the customer even after pointing out the problem to you in advance. I would therefore urge upon you to have the machine thoroughly check up and certify that there is no defect in the machine.

Failing to get response within a fortnight will compel me to approach the Consumer Redressal Forrum
for remedy. Hope you will attend to this problem on priority.

Sridhar, Phone No.26360668,
Flat No.553, O Block, Tarapore Towers,
Oshiwara, Andheri (West)
Mumbai-400053

Ya me too totally agree with this, that Whirlpool has the Worst costumer care.
I've Purchased 1 ton Aviator A/C a year before, there was a scheme of Reebok Shoe Free with that A/C, I am still waiting for that shoes
Now I am facing problem with Repairing of the same I have complained (MB[protected]) about the problem, but I am listening from the last 6 days that today Evening our technician will visit your home.

I am thinking that I should Launch a complaint in consumer court against whirlpool

I totally agree with this complaint. I am also a TOTALLY DISATISFIED CUSTOMER of whirlpool. I regret the day I owned these products. I paid through my nose for a 2 year AMC but, these blokes did not show their faces for a single service. They had the audacity to remind me for the renewal of AMC.

I possess 3 whirlpool products - washing machine with AMC that has given enough trouble during the AMC period that was rectified on a continous basis !!! A refridgerator that was never attended to inspite of giving service dates (later they tell me that they will serve on call - but, promised to do so but, never did !!!). I also have the whirlpool inverter which I don't want to talk about.

Yesterday they had a free service camp for whirlpool products in the RBI STAFF QUARTERS on P.H. ROAD, in CHENNAI. I contacted these blokes who took down my address and said they would come over in a few minutes. BELIEVE ME - I AM STILL WAITING FOR THEM !!!

Experience is the best teacher and I have learnt from my mistakes.
I AND MY DECENDENTS WILL NEVER EVER BUY A WHIRLPOOL PRODUCT IN MY/OUR LIFE, AND I WOULD EVEN CONTINUE MY CAMPAIGN TO DISCOURAGE PROSPECTIVE whirlpool CUSTOMERS.

Last but, not the least the people at your help desk are only fluent in BROKEN ENGLISH !

I could be contacted at[protected] and [protected]

I bought Whirlpool Fridge Fusion 180Lts in March 2010. On 20/03/2011 the fridge went not working. I made a complaint with its CC. They sent technician after 2 days. The technician inspected and changes few parts charged me Rs3075. I too paid it. Fridge worked for sometime and went not working after 5 hours. The technician came and adjusted something and the fridge worked for only 5 hours. The next morning I contacted the CC, the technician came and found every part is burnt and only the box is okay. After 9 days, on 06/04/2011 Whirlpool replaced it with another said to be a brand new. I believe it is not a brand new, but a crap. The fridge is not working in auto defrost mode. I suffered a lot with the whirlpool guys and still suffering. I do not know when the suffering is going to end. The whirlpool guys are not honest, bluffing, not sincere to their duty and cheating. I am not finding a reasonable person in whirlpool who will solve my problem. It will be helpful if someone who has faced like me and overcome such problems advise me.

J Augustin John
[protected]

I am surprised at the careless behavior of Whirlpool company. While selling a product, the promises they make are amazing. However, when it comes to fulfilling them ...KAPUT!!! You are in a sorry state of affairs. I have called innumerable times for a servicing of my 1.5 ton Split Whirlpool AC which has fallen on deaf ears. I wanted to purchase another one because the AC is good but looking at the state of the after sales service provided, I have changed my mind.

Whirlpool Professional Deluxe 410 Ltr — No proper response in 4 months

Hi,

Above refregerator was bought on 14/07/2011, from then there is a problem with vegetable getting soiled in a day. several complains lodged but no response, mechanic come and say u do this u do that but not worth.

Request intervein as we are highly pissed off with the service.

Thanks
Vikram Singh Kothari

I agree 100%. People at large should be made to aware to shift their focus on other brands instead of whirlpool. Better buy orther brands and be at ease rather than going in for Whirlpool and suffer for ever.
I suffer after buying a washing machine.

Dear sir
With due respect I have purchased a washing machine model no.9906 INB[protected] which has continous drainage problem since fifteen days.Your engineer visited last week but after complaining several times, gave us the maintainance but the problem has started again. Last saturday on 20 DEC 2008 I again made the complaint in this regard but till today no action has been taken.I have been calling at your consumer care centre twice daily.The consumer Id. is GB/C/0707/25272 and the complaint nos. are GB/[protected] and GB/[protected]. Your executives Suman, Parul, Dipak Singh and Nitin said that they have forwarded the complaint to the engineer and he will be arriving there but none of your engineers has reached us.Kindly look into the matter as soon as possible. An early and relevant action will be highly appreciated.

Thanking you
Your sincerely
Vishal Gupta.
Mobile - [protected], [protected].

Poor Service from chennai Team. No response, my A/c has been taken 8times. from jan sep. no proper service..I hope all the engineer's are learning from my A/c..

I hope if somebody reply or call me..


My Complaint number 26785..

mobile.[protected]