Whirlpool India Complaints & Reviews

Whirlpool India Washing Machine 6th Sense — Poor Service

Dear,



On Sep 21, water from our washing machine was leaked out even as it was filling for wash cycle. We have launched teh complaint to RC Gallery Vashi from where we bought the machine on sep 22. One service person from RC has come to inspect the machine on Sep 25 and after inspection he said since the machine is under warantee he will not touch it. So he went back and launched the complaint to service center on 25 Sep. Complaint No. being 15997.



Although we have given all details in the complaint the person from your authorised service centre turned up Sep 30 just to inspect the machine (that too aftre regular follow up with your call centre). He knew about the problem still he didn't broought any spare parts and just checked the machine for few minutes and rushed away saying some part is to be replace and will be doned by 1st Oct or 2nd Oct.



Nobody has turned out till date although regular followup on phone is continued. On 5th we called back again to call centre and insisted to talk to serice manager, which was denied and we told that Team leader will call us before 8 PM.



Nobody has called.



Machined is down since lat 15 days causing great trouble in day to day work. If you are not able to service the machine you are liable to replace it. It is under warantee.



You are required to attend and repair or replace the machine todat i.e. 6th Oct.



P.K.Limaye

whilphool — Repairing of washing Machine

Dear Sir / Madam

Please send me a Kanpur u.p. customer care / service center number inculding phone number as soon as possible to me for repairing the my washing machine.

Thanx.

Abhishek Agarwal
2A/244 (14), Azad Nagar,
Kanpur - 208 002.
U.P.
e_mail [protected]@yahoo.co.in
Tel:[protected], [protected].

Whirlpool Washing Machine — useless company and worst service

My washing machine was replaced by the company just two months ago because they could not find spares for the machine which was covered under the AMC. Now the new machine is also giving trouble and looks like i am going to be in for a hard time because the "engineer" sent by them was absolutly at a loss as to how to attend the problem he had to borrow my copy of the instruction manual...at the end of it he left with the usual story about needing to get spares. when i called the customer care again i was shocked to hear them say that according to their records the complaint was "closed" and that the tech.had reported that he was not allowed to check the machine!! how o you handle a so called multinational company who resorts to such cheap tricks??
I am really kicking myself for having been conned into buying anything from Whirlpool.
I wish i ahd seen the number of complaints before i bought the machine.

Dear Consumers,

Be aware of the Whirlpool Bad service, before you plan to buy their products... We bought a washing machine / refrigerator at chennai few months back. We tried to reach customer care center here after multiple efforts. We eloborated our problem waited for their visit endlessly. We later regret for not buying a product which has after sales service. We realized that they did not bother to attend our problems . Buying a product for Rs12, 000 and more and having such regrets might happen in countries like india..

Be aware of this before you buy any product...

Regards

M/s Whirlpool of India Ltd.


Subject: Complaint against dishonoring warranty given by whirlpool service centre for replacement of part of refrigerator .


After visit and advice of whirlpool service engineer, I got done the following repair works in respect of whirlpool refrigerator [model – Deluxe Krona ] on 30.4.2008 [ consumer ID- DL/C/0408/26351] including visit charge of Rs. 225/-

Whirlpool Service engineer specifically informed that guarantee of gas filling was 3 months and parts replacement was 6 months.

i)TPT (charge Rs. 250), ii)Relay (Rs. 245), iii) Olp (Rs. 245), iv) Gas filling (Rs. 650)

Since defrost button was also not working, on advice of service engineer, I also got replaced thermostat of the said refrigerator on 24.5.08 after making payment of Rs. 345. Even after fixing of new thermostat by whirlpool engineer, defrost button is not working and problem still persists.

When I contacted Whirlpool service centre on 5/6 June, 08, they informed that fresh visiting charges would have to be paid as validity period of one month had expired to look into complaint of non-functioning of thermostat / defrost button.

Since this is a complaint against new thermostat part replaced by whirlpool service centre, the issue is covered under 6 months warranty period as told by your service engineer.

I also send my complaint through Speed Post on 7th August, 2008 to M/s Whirlpool of India Ltd., Gurgaon Sector -44 for issuing instruction to your service centre to replace the defective thermostat part to redress my grievance. Till date, there is no response. I think consumer court is the last option before me to get my grievance redressed.


Dated : 21.08.2008



Ganesh Singh
Sarojini Nagar, New Delhi- 110023
Mobile No. [protected]

I fully agree with the above comments . My refrigerator barely done with 12 months and defrost button was not working, so as usual after my complaints customer service told you will be called within 24 hrs, so I was expecting a call within a day ..but here is a tricky part when they told it is 24 hrs I think it meant 24 working hours i.e 3 days ( googly ...!!!) so I got a call 3 days later and replaced theromostat, but it was not working and had to call again ...the service engineer again came next day and replaced thermostat again ..its still not working...I am still struggling ...

Sir,
It is a matter of sorrow that after several times complain through e-mail in your website/e-mail ID, I have not got any reply from your end. Basically this type of harassment was not happened in my life previously. Again I am strongly complain against your authorized service center M/s - Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 –[protected]/[protected]. His conduct/behavior with the customer and as well as workmanship is very bad.
Again I am telling you that please replace the refrigerator by a new one. Because I don’t want any repair further again. Otherwise I will force to purchase another refrigerator. I hope after viewing all the facts you will sure replace my refrigerator.
Again I am furnishing my details for your reference. I strongly complain against your service after selling a product. Hope that after viewing all the facts you will take necessary action immediately and replace the same with a new one, so that I can relief from this problem forever & my family peace which was disturbed for the same may return and fulfill with happiness as was in past.
I would like to draw your kind attention that I am Sri Sanjib Kumar Deb, a govt. officer of Sports & Youth Services Department, Govt. of W.B. (Ph. No.[protected] Res. & M. No. [protected]) have purchased a refrigerator (250 ltr, Mastermind Elite, C/N No. CTV/2568/07, Sl. No. INAO[protected] from Capital Electronics (V.I.P.), (Unit of Anand & Co. Electronics Pvt. Ltd.) of P-161, V.I.P. Road, Sch. VIIIM, Kolkata-700054, Ph. No.[protected]/7098/[protected] on 28.07.2007.
In this connection I want to state that, last few months on & from January, 2008 I am facing such a problem by this fridge/refrigerator which was not happen in my life previously and at the same time my family peace is also disturbed by the same. I have reported all the facts/problems minimum (10-15) times to Capital Electronics as well as local authorized service center named Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 –[protected]/[protected] and they also visited my house minimum 10 times and after repair of each time they have told that “Sir it will not create any problem in future, if again it will happen we will replace the same with a new one”. But, unfortunately, I am facing the problems till now and getting no service for your branded production refrigerator. I have told minimum 100 times to Capital Electronics as well as local authorized service center that please replace the same, but I am fully hopeless regarding your service after sale of any product. In this modern generation no family can live without a refrigerator, whereas my family is living without refrigerator during a long period (more than six months). I am very much anxious and at the same time helpless also regarding the same matter.
Under the circumstances you are requested to take necessary steps so that I may escape from that problem forever and if possible please replace the same fridge by a new one. Treat this case as an extremely urgent.
Hope to receive your help & co-operation against your service which will also carry the good-will of company.
Thanking you,
Yours faithfully,
SANJIB KUMAR DEB
Sub-Asstt. Engineer (Electrical)
Sports & Youth Services Deptt. (Sports Wing)
Govt. of West Bengal

Whirlpool Washing Machine — No response for Local service centre

We have a Whorlpool washing machine . We had got the motor replaced 3 mths back & the same is in warranty period .

We faced the same problem with the machine & for the last 1 mth we have been following up with the local service centre

Though they have given commitment of coming & visiting us, put have yet not visisted our place

We are feedup with the kind of After sales service with whirlpool & will never recommend this brand to any of our friends & relatives

I fully agree with the above comments .Very very very poor response by the authorized service centre in Visakhapatnam (Vizag) also.

Whirlpool — Bad customer service

Hi,

Purchased a fully automatic washing machine which is still under warranty. The machine, for some reason just stopped working. It has been almost 10 days that i have escalatedthis issue and nobody has called me back. This is really bad customer service.

Joe Louis.

Whirlpool Washing Machine — no response from their offices

I bought whirlpool washing machine sensation elite one and a half year back and problem started eight months back with some water dripping.Did complaint and because of technicians illetracy it caught fire.Company promised to replace it, but to this day i am waiting for the local guys to deliver it.Sometimes the model we want was not available we compromised on that now the guy incharge of office met with an accident.No one is there to listen to us.Pathetic service.Illiterate technicians making the problem even worst.

I bought a Whirlpool washing machine from Girias Bangalore, thinking that the product maintains high quality. So I went on to buy my fridge to from Whirlpool. But I came in for a shock when I realised that the customer service is utterly pathetic and the service engineers give a damn to customer care inspite of pleading for help. Because of this callous attitude of these Service agency, the companies reputation is taking a beating.I myself for sure has lost all faith and trust for this company. These service engineers shouldn't be kept in your company for their unprofessional attitute. My clothes are piling up and stinking and I had to do it myself.
I call upon all people to stop buying WHIRLPOOL PRODUCTS because their service is very poor.
I call upon some responsible MANAGERS AT BANGALORE DIVISION OF WHIRLPOOL TO take immediate action or I will have no other go but to publish an article in all the major newspaper.

Waiting for an immediate action.

Regards
Ajith Nair

I bought a Whirlpool washing machine from Girias Bangalore, thinking that the product maintains high quality. So I went on to buy my fridge to from Whirlpool. But I came in for a shock when I realised that the customer service is utterly pathetic and the service engineers give a damn to customer care inspite of pleading for help. Because of this callous attitude of these Service agency, the companies reputation is taking a beating.I myself for sure has lost all faith and trust for this company. These service engineers shouldn't be kept in your company for their unprofessional attitute. My clothes are piling up and stinking and I had to do it myself.
I call upon all people to stop buying WHIRLPOOL PRODUCTS because their service is very poor.
I call upon some responsible MANAGERS AT BANGALORE DIVISION OF WHIRLPOOL TO take immediate action. PLEASE NOTE STILL THERE IS NO ACTION TAKEN. SHAME ON THE MANAGERS IN WHIRLPOOL BANGALORE DIVISION. THAT MEANS THESE PEOPLE HAVE NO CONTROL OF THEIR TEAM

NO ACTION FROM WHIRLPOOL COMPANY. SERVICES DIVISION. I bought a Whirlpool washing machine from Girias Bangalore, thinking that the product maintains high quality. So I went on to buy my fridge to from Whirlpool. But I came in for a shock when I realised that the customer service is utterly pathetic and the service engineers give a damn to customer care inspite of pleading for help. Because of this callous attitude of these Service agency, the companies reputation is taking a beating.I myself for sure has lost all faith and trust for this company. These service engineers shouldn't be kept in your company for their unprofessional attitute. My clothes are piling up and stinking and I had to do it myself.
I call upon all people to stop buying WHIRLPOOL PRODUCTS because their service is very poor.
I call upon some responsible MANAGERS AT BANGALORE DIVISION OF WHIRLPOOL TO take immediate action. PLEASE NOTE STILL THERE IS NO ACTION TAKEN. SHAME ON THE MANAGERS IN WHIRLPOOL BANGALORE DIVISION. THAT MEANS THESE PEOPLE HAVE NO CONTROL OF THEIR TEAM

Dear Sir,

My 1st complaint was on october, 2008 last weekr absolutely no response for that. Then 2nd complaint enter dated 3rd november. That complaint also closed without responsing anything. 3rd complaint was launched 5th november 2008. I have waranty for washing machine. My washing machines one part is disable. That part is not available in company. I got response that that part will get after 2 months and I have to pay for that Rs.1000/-. This is very redicules reply. Still today my washing machine is not repaired. I[censored] did not have part then please exchange my washing machine.

I got vey bad experience from ur company employee.

Sujata Narkar

I am also a whirlpool customer from cochin, Kerala.I have bought a refrigerator and 2 a/c s for my bedrooms.My a/c's are not working since a month.The people of the authorsed service center in Cochin 'GLOBAL' was arguing so badly with us over phone that I really thought I should blog this matter.
They have major attitude problems which I feel should be taken care of by Whirlpool, otherwise they would end up losing a lot of customers in Cochin.

Finally 1 service engineer came over and said its some gas leak issue and that he is not having tools for repairing.And he left.And since then no action has been taken from the service center side 'GLOBAL' Cochin to resolve this a/c issue inspite of calling them day in and out and pleading them to come over to service the a/cs.

So Please people of cochin.Please do not buy whirlpool products, as later on servicing is a major concern.i have a lot of contacts, and I am also keeping on blogging the same.My lot of friends were intending to buy whirlpool appliances and I have asked them to rethink on that.

I never expected a reputed company like whirlpool to be so irresponsible when it comes to customer care and servicing.Its really a shame.

I completely agree with you. I have recently bought a washing machine and the damn thing does not go beyond washing, no rinse no drying ... i have complaint to customer care on sat 27th Dec '08 and from that day onwards been calling them very frequently and everytime i get the same apologies and the same assurance that someone will definitly look into the problem and they will be able to resolve my issue that day itself. Forget about resolving the issue, i have not yet got a person visiting or calling me and it have been a week since i have filed a complain.

Moreover there is no place in their website or at the customer care number where i can escalate this issue. So, much for an MNC company. Very bad service.

Customer ID : BG/C/1208/54865

Whrilpool Refrigerator, Whitemagic — Poor customer service

I own a whirlpool Refrigerator model - Whitemagic, FF150 elite.
The compressor does not get cut off automatically and all the three lights keeps beeping and flashing. I raised a service request in Aug, 2008. An engineer came and replaced a component and was confident that the issue will be fixed, However the issue was not fixed and we faced the same problem.We called customer care again and again the same engineer came and replaced the same component, thinking that the component could be Dead On Arrival. We continued to have the same problem and the engineer came abd replaced the same part. The issue is still not fixed and the same component has been replaced 3 times. The issue is ongoing since Aug 2008. I called on Friday 6th, Feb 2009 and i was told that i will get a senior engineer the same day . I waited on friday and saturday and no one turned up and no phone calls from Whirlpool . When my husband called customer care today morning ( 9th Feb, 09), apparently there seems no records of the phone call made on friday and the frustrating part is the Engg hang up the call. My husband called again and asked for a manager, Apparently there is NO MANAGER available .. i wonder how can a customer service operate without a manager around and the operator hang up the call. THIS IS CAUSING A LOT OF FRUSTRATION AND STRESS . I WOULD NEVER EVER BUY THE PRODUCT AGAIN NOT WOULD RECOMMEND ANYONE. I AM STILL WAITING FOR A CALL FROM WHIRLPOOL TO GET THE ISSUE FIXED.

WORST EVER CUSTOMER CARE SERVICE IN PUNE..I REGRET TO OWN A WASHING MACHINE AND A REFRIGERATOR.AFTER REGISTERING COMPLAINTS FOR TWO TIMES IN A PERIOD OF ABOUT 1 WEEK, NO RESPONSE.I ALSO WOULD SUGGEST THE HRs NEVER TO RECRUIT ANY CUSTOMER CARE EXECUTIVE (Ms.JOTHI, Ms.SHEILA..., TO NAME A FEW) AND SERVICE TECHNICIANS (RANJIT...) FROM WHIRLPOOL INDIA.I WOULD LIKE TO NARRATE THIS SERVICE GUY'S BEHAVIOUR AT LONAVALA.HE CAME AT AROUND 5.45 P.M. ON FEB'14 KNOCKED AT THE DOOR IN OUR FLAT AND AS I OPENED THE DOOR HE RAN DOWN THE STAIRS AND RODE AWAY IN HIS BIKE.I WANTED TO GET THE VEHICLE NO. AND REGISTER THIS HOOLIGAN ACT WITH THE POLICE BUT HE IS LUCKY AS THE SECURITY COULDN'T CONFIRM THE REGN. NO OF THE VEHICLE.WE ACTUALLY WAITED ON FEB 13 BETWEEN 5 AND 7 P.M. FOR THE SERVICE GUY TO COME AS COMMUNICATED BY THE CUSTOMER CARE CENTRE BUT IN VAIN.

Refrigerator — Poor service and response!

i am owner of wirlpool referigerator. it has been less than a year since i purchased it. Lately the cooling effect in the referigerator has gone down drastically. i called up customer care- but the people came after repeated reminders. someone came and diagnosed its compressor faulty. i said it is within warranty period so it be replaced imdtly. again, after repeated reminders some pers finally came after i spoke to the regional head office and threatened to logdge a written complaint. theses guys chAnged some part and gave the referigerator back- but the desired cooling effect is still not there.
WHIRLPOOL IS A DISAPPOINTMENT! POOR SHOW !

whirlpool/refrigerator — No response from the service people of whirlpool

I have been calling Whirlpool helpdesk for replacement of my refrigerator since it has burnt within the uarantee period and their representative came, checked and confirmed replacement. But after that no one is respondng to calls. whenever I call helpdesk they promise a call back with resolution but never call. Their branch office number is never answered. It is agonizing in this heat to keep going without the fridge. Its been more than a month now.

Whirlpool — Whirlpool A/c. Gas leakage problem

I have Pur. WHIRLPOOL 1.5 tan Split A/c. I have complain there was gas leakage problem and not suficiant cooling in my Office, So, we complain for this to Whirlpool, So, the tec. come and repair this, But after 10 days after the same problem are there, I am verry tried to say to compny, he dont slove problem<, I have send you photo of my outdor unite. Res, sir, Ple.help me on that way.Thanks

Whirlpool Washing Machine — Worst services & support

I have purchased a washing machine 'AMB 552' from Great Estern, kolkata on 28th Jan ' 09. It has been delivered after 6 days & lots of ph. call. It's about more than 1&1/2 months past but till now i can't able to use it a single day b'coz of some problem in machine. I hv called sevaral times to the whirlpool off but till no result!!!

Purchased Auto Washing M/C in April 08 ... till todate ( March 09 ) ... two time's complete electronic front panel is been changed due to failure ...

I have been told to pay Rs 22, 00/- for extended waranteey & parts replacment for two year's ...

This means co has full Guarantee of machine is going to break down in coming months ...so as this applyes i am paying Rs 11, 00 very year apart from the cash down payment of Rs 14, 500/-..

I have already requested all my known person's, not to go for any product's from Whirlpool ...Worst product's

Purchased Auto Washing M/C in march 09 ... till todate ( 25 thMarch 09 ) ... i called customer care and authorized dealer for demo, no one is not responding. plz dont go with whirlpoon, they are making customers as fools.any how they made me fool, be aware of this

PLEASE SEND ME ADDRESS IN SOUT DELHI AUTHORISE SERVICE CENTRE.

Whirlpool Refrigerator — Very poor response to service calls

I bought refrigerator on 8th July 2006 (Whirlpool F 26 Elite scheme). Even with limited usage of refrigerator, it could not even last 3 years of service for us. The customer complaint system is pathetic and requires one to keep calling against an answering machine with no acknowledgement at any time afterwards and neither does anybody turns up. Its like one is complaining to an indifferent system.

The service is much unlike the service we had experienced in the past.

very very poor service. please dont buy whirlpool ac.

What can we do to handle such liars?

I am also facing the same issues as others, I am trying to reach customer care Whirlpool for the last 15 days. I have paid additional amount to extend my warranty but of no use.

I would like to file a case against them.

I have given a service request one month back but nobody is bothered.The company that has no will to service then it has no right to sell .

Whirlpool Refrigerator — Poor response from the customer care

DELAYED ACTION FROM WHIRLPOOL COMPANY. SERVICES DIVISION-AHMEDNAGAR
My father who is a farmer bought a Whirlpool refrigerator from Sanjay Agency, Shirur, Dist-Pune, Maharashtra, thinking that the product is good. The refrigerator is not at all working since 8th May 2009, immediately my poor father ranged up to the dealer (Sanjay Agency[protected] and launched a complaint about referigerator. While following up with the dealer repeatedly today he has given us a complaint no.DE364/OS/8 May/01 and aked us to follow up directly to the Ahmednagar Customer Care[protected], since we resides at Ahmednagar district. We realised that the customer service is utterly pathetic & now they are saying that our service engineers will visit to your house on tomorrow inspite of pleading for help. While asking why they are delaying action from 8th May, no answe is been offered from the customer care. Because of this callous attitude of the customer care, the companies reputation is taking a beating.I myself for sure has lost all faith and trust for this company due to their unprofessional attitute. My poor father is an illeterate farmer and do not know how to complaint, but despite having follow-up with the agency & customer care no action has been taken so far.

am a doctor from, , , , , , , , , , , my whirlpool fridge is not functioning for the last 3 days, , , , , , , , , , , , , , i have been calling ur service centre and no body is attending the phone, , , , , , , , , , , how can i contact ur centre easily to adddress my grievances, , , , , , , , , , , ,

Hi,

The call center is a chaos and the service representative doesnt even exist. I have been calling the call center a dozen times now, but of no use. They do nothing to help you. They only say they will put up a reminder. The call center is really pathetic. Please ppl donot buy any whirlpool products coz the after sales service doesnt even exist.

After visit and advice of whirlpool service engineer, i got the freezer & defrost buttom replaced on 13/05/2009 for the 6th sense technogoly fridge for a total amount of Rs 3000 inculding all chargs .Whirlpool Service engineer specifically informed that guarantee of gas filling was 3 months and parts replacement was 6 months.

Within a week the freezer was not working . When I contacted Whirlpool service centre on 19/05/2009, they informed that fresh visiting charges would have to be paid to look into complaint of non-functioning of Freezer / defrost button.

Since this is a complaint against new freezer replaced by whirlpool service centre, the issue is covered under 6 months warranty period as told by your service engineer.

TIill date, there is no response the customer service centre in cochin in spite of make repeated call to the call centre.

Whirlpool — Subject : Complaint for AC ( Under Warranty )

We lodged our complaint on 16.04.09 & complaint no is
HR[protected], but till date (02.05.09) our complaint is not
Solved. After 17days we received our AC in very bad condition

Today i.e. 2/5/09 we are on the same platform and our AC was much more
Deteriorated with welding & burning patches. As per Enclosed photographs. It appears as the work was done by street shop Not by the (WHIRLPOOL AUTHORISED SERVICE CENTER)

We are the regular customer of Whirlpool from last 9 yrs.
We are having 6 appliances of Whirlpool company.

Now we are fed up with the present status and we have no other
Alternative rather to bring into the notice of consumer court & to media

Anxiously waiting for your immediate action in our matter.


LALIT ALLAHABADI
[protected]

MY EXPERIENCE IS NOT GOOD.NOBODY IS RESPONDING I HAVE SENT eMAIL YESTERDAY TO THEIR PLANT AT GURGAON, HARYANA. MY WASHING MACHINE IS TO BE REPAIRED . WATING SINCE ONE MONTH.

Whirlpool Refrigerator — poor service response

To whomsoever this may concern
I would like to lodge a formal complaint regarding the pathetic service offered to me in spite of repeated follow up from my behalf .It has been 2 weeks since i lodged a complaint with the whirlpool service(cochin)regarding the hinges of the refrigerator(iceberg elite 310l) door that broke apart after just 15 months o[censored]se.I have not been able to use my refrigerator fro the last 2 weeks since the door cannot be closed nor open.There was not even a callback from the service team with reference to my complaint.I'm planning to take up this issue with the Kerala state consumer dispute redressal commission if due action is not taken at the earliest.

I agree completely with all the comments. Meanwhile, I do not know how to get Whirlpool to redress my complaint. It's over a week that I registered my complaint after countless telephone calls to countless numbers and people regarding my washing machine which is still under the warranty period. I have been told that the 'neo power motor' is damaged, needs to be replaced but a spare part is not available. The service provider in Bangalore is incompetent, not customer friendly and has asked me to call the 'spare part in-charge' to follow up. What kind of system is that where the customer is asked to do all the following up? I cannot imagine a leading washing machine manufacturer that does not have spare parts and yet sells its equipment and with no service back-up. They should be blacklisted. The worst is that this chap does not answser the phone. They either switch off their mobiles or just ignore calls. I am now stuck with an expensive white elephant with mountains of clothes to wash by hand with no solution in sight.

NEVER, NEVER, NEVER buy a Whirlpool product

There is certainly an issue with the attitude of Whirlpool support staff. I was very fortunate to have been warned by a previous customer of whirlpool about the sad state of customer care. When I perchased a whirlpool ro water purifier inspite of being warned - my fears came true when I saw the attitude of the person who came to install the ro unit.
I thanked my stars and forfitted the token payment made to the dealer and asked him to take it back. I will be going in for Kent water purifier - which has excellent cust care.

Guys i[censored] r having a bad expirence with whirlpool - I would strongly advocate selling off the appliance even for a fraction of the price and go for Samsung or LG. It is easier on the pocket to spend once and have peace of mind rather than endure with the cust care guys and shell out money again and again for repairs.

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DEFECTIVE PRODUCT & HARASSING CUSTOMER SERVICE

I bouhgt a White Magic 650H wasing machine from Chennai on April 2009.
In May 2009, the machine gave thuddering sounds and smoke. On complaint, the customer service replaced the complete electronic circuit.

Again in June 2009, the same defect occurred and the customer service wanted to change the same electornic board again. This was the most insensible diagnosis and I insited on the replacement. After a long struggle upto the Area Manager level, they agreed to replace the machine.

During the last week, they brought an old, used and dented machine for replacement. I refused and asked for a fresh piece. After 2 days, again they brought the same old machine for replacement. This time also I refused.

Till date I approached upto the area manager. There has been littel care and seriousness across all the levels and they are causal in dealing the issue. The strugle is going on for the last 2 months.

I need immediate replacement with a brand new machine and due compenasation for the loss that I incurred in the whole episode.

This mail be treated with leagal significance and my next action will be with the Consure Forum (ICPRC).

Thanks
Abdul Muthaleef
[protected]

I had called the customer care on June 4th. The next daytwo people came and checked. The next two days passed and i had to call many times before i could get hold of somebody. Third day another "engineer" came and checkedand said some part has to be changed for which i have to pay 3500. He changed and still it didn work. After two days when i called, the office was ynder the impression tha the frig is repaired. Again after many calls, the engineer came and said this time that the fan had to be changed. The next day another engineer came and sais the compressor had to be changed. A fewmore days passed and i had to follow up and came to know that compressors are out of stock and will get back when they get them. Another 3 days and finally the copressor was changed and the gas was filled. Still the frig did not work. He said now the fan was not working and the water tray had to be changed. Again no stock and still has not come. Today when i enquired, another man is assighned to do the job. He has not yet turned up. In this computer fast world, does it take 20 days to know what is wrong with a frig? Does the company hire knowledge based tecs or anyone who can open a frig?I dont know whether this complain will bring any change. Yet it would be nice if the company takes notice does something constructive. It is th name afterall which is ruined

Whirlpool India Ltd — Poor service of AC

Despite several follow up with customer care and official at Jaipur, 2 month have gone but nobody is there to listen complaints. I can't expect such poor and casual response from a company like whirlpool.

I have strictly advised my friends not to purchase whirlpool products as I am fade up with the services of company and their dealer at Bharatpur M/S Kishori Shyam.

SK DUBEY

I completely agree wth mr. dubey. I've lodged a complaint in delhi on the 24th of may, that my A.C is not working, but till date my complaint has not been adressed to. It was my mistake to have thought highly about Whirlpool. I wud never recommend this brand to anyone.

Sir, I have got fed up with the nature of service the whirpool people at Bhubaneswar are rendering. Further your poducts are very poor and are leading to frequent problems from the very first month of purchase.
The refregerator gave tremendarus problem and after threating to go court the same was replaced. Now the door started giving some gap and is leading to loss of cooling and consumption to excess energy. Even after repeated complaints no one is coming to attend to this fault.
I have purchased one fully automatic fronth loading waching machine just two months back. There is some problem with the drainage of the water and is showing "del" after a few minutes of starting the wash. The persom who is attending the machine is not able to do anything. I except that the machine should be replaced or the problem solved once for all.
Is this what your company gives value service to the customers who burn their hard earned money.
If the problems are not attended to then I may have to go to the proper form to get redressal and my money back.

DearSir,

I AGREE WITH ALL THE CUSTOMERS ABOVE
I also wrote a mail and posted it on your site on 27th june and i am still waiting for the response.Is this the way you treat your new customers.It took me 3 days and numerous calls to your cust care no.but not a single time i got a reply from your executives inspite of promises and apologies.
I have got my job done but i want some body to atleast acknowledge my complaint.

Wg cdr PP Nakra

Whirlpool — Poor response from Whirlpool

This is to inform that I am completely unhappy with the kind of response I have got for the service compliant registered.

Kindly note that my washing machine is under AMC. Details are BG/C/0908/41636/BG/P/0908/50740

I had registered a complaint with the customer care on 27th June 2009. One if the service engineers from Bangalore visited after 2 days and informed that some parts have to be replaced and some other engineer would visit. Since then, till date I have been calling almost everybody at your customer care and at your Bangalore office. The response from everybody is very very poor. I escalated the issue to one Mr.Anand who the the team leader. He had assured me that he would call back and ensure that the call is attended. He neither called nor any development took place.

I even called the Branch Manager at your Bangalore office (Mr.Ashwin). He again assured me and later started avoiding my calls. He I called him several times and he does not receive my calls.

With this washing machine being faulty, it has been a real convinience to us at our home. We have completely lost faith in Whirlpool products. This is really very disappointing to mention that Whirlpool's services and the response is so very poor.

Kindly help.

Santosh Kalmath
(santosh.[protected]@gmail.com)

TOTALLY AGREE!!! WORST CUSTOMER SERVICE IN THE WORLD!!!

i do agree the authorised servicer centres does not even answer the phone calls

There was a complaint which was half reparied by authorized machanic from Whirlpool after that inspite of endless tele calls they have not turned up i think to put a belt under the machine does not cost 420 Rs
It been almost 15 days that they are promising to come.

I am thoroughly disgusted with Nano Services a whirlpool service centre in Bangalore. Not only is the service terribly poor but also the people sitting to lodge the complaint are extremely rude and do not know how to talk to customers. They do not value their customers' time and think that the customers should wait all day at home for weeks altogether for their people to come and service the same.

Everytime they come they will inform us about only one problem with the machine and charge us for the spare parts to replace the same. Again, when we have a problem with the machine they will come and tell us to change some other part. I mean when they are coming and opening the machine they should inform us about all the problems that are there in the machine at one go. I cannot pay Rs 4000 every month!! I mean for god's sake we are laymen where the technicalities are concerned!! When these technician's are opening the machine, they should inform us about all problem that we are facing at once and the approximate cost that we are looking at!!

I especially have a problem with Mr. Nandan in the company, who is not only extremely rude in talking to the customers but also does not file the complaint until after a week of the first call!! I had to call everyday for alomst a week to this company and was made to talk to Mr. Nandan and Mr. Kumar alternatively and at the end neither of them ended up filing my complaint!! It was Mr. Raju at last who finally provided me with a complaint number. Even then, he promised that the technicians would arrive within 48 hours of the time of the call - this was on Monday morning. Technically, the 48 hours expire on Tuesday evening, however for nano service the 48 hours end when 72 hours end for normal people - their technicians arrived on Wednesday evening!!

If whirlpool has any respect and decency as one of the biggest companies, they should fire Mr. Nandan immediately with a very bad reference and consider taking away the franchise from Nano services!!!

WITH UTTER REGRET I STATE THAT WHIRLPOOL REFRIGERATOR ARE OF INFERIOR QUALITY.AS MACHINE PURCHASE BEFORE FIVE YEARS HAS SEVIOUR COOLING PROBLEM DUE TO GAS LEAKAGE . FROM MAY 2009 TILL DATE GAS HAS BEEN FILLED FOR FOUR TO FIVE TIMES.BUT ALL IN VAIN.EVEN PROBLEM OF WATER LEAKAGE FROM BACK SIDE OF THE FRIDGE.STILL PERSIST.THE LOSSES INCURRED DUE TO NON COOLING OF FRIDGE IS ENORMOUS AS WE HAVE TO THROW OUT ALL EATABLES, ICECREAM, FRUIT -VEGETABLE AND OTHER FOOD STORED IN FRIDGE.QUALITY CONSCIOUS COMPANY HAS NO EFFECIENT SERVICE TECHNICIANS TO RECTIFY AND SOLVE MY PROBLEM.

NARENDRA P. VORA CUSTOMER ID NO.5351382

MODEL NO.350FF ELITE

MOBILE NO.[protected]
PHONE NO.25141397

WITH UTTER REGRET I STATE THAT WHIRLPOOL REFRIGERATOR ARE OF INFERIOR QUALITY.AS MACHINE PURCHASE BEFORE FIVE YEARS HAS SEVIOUR COOLING PROBLEM DUE TO GAS LEAKAGE . FROM MAY 2009 TILL DATE GAS HAS BEEN FILLED FOR FOUR TO FIVE TIMES.BUT ALL IN VAIN.EVEN PROBLEM OF WATER LEAKAGE FROM BACK SIDE OF THE FRIDGE.STILL PERSIST.THE LOSSES INCURRED DUE TO NON COOLING OF FRIDGE IS ENORMOUS AS WE HAVE TO THROW OUT ALL EATABLES, ICECREAM, FRUIT -VEGETABLE AND OTHER FOOD STORED IN FRIDGE.QUALITY CONSCIOUS COMPANY HAS NO EFFECIENT SERVICE TECHNICIANS TO RECTIFY AND SOLVE MY PROBLEM.

NARENDRA P. VORA CUSTOMER ID NO.5351382

MODEL NO.350FF ELITE

MOBILE NO.[protected]
PHONE NO.25141397

I completely agree with all the above complaints regarding whirlpool. I purchased a double door elite refrigerater in 2005 in Kochi and since then had number of problems. I have called their customer care numbers and the responses has been pathetic. perhaps 30-40 complaints and calls have been made and no satisfactory results.
My refrigerater started leaking water and stopped cooling. a technician came and did gas charging for 3 - 4 days and the problem was not resolved. First day i paid their gas charging and visiting charges but then subsequently said that unless my problem is solved and tested for a week i am not going to pay a penny. They visited few more times and saw that the problem remained and then stopped visiting thereafter. I made calls to gurgaon office but all in vain .
The phone numbers and names are given below:
[protected], [protected],[protected]Mr Mariappan, Whirlpool Global Service centre, Kochi)

I am highly disappoint with this brand i had purchased this refreegerator in 2004, 450lts. 38000rs i spent on that and the result is zero i have changed the module around 5-6 times which is also a very costly affair and the problem is same as every summer season its module doesnt work properly. this is the worst product i have ever bought and i recommend everybody never buy this company product it is worthless.

I fully agree. While I have no compliant agianst the products let me tell you the service sucks! I cannot understand why a company of such standing cannot look into this.

WHIRLPOOL / A.C. — POOR QUALITY ACs

I had bought a whirlpool 1.5 ton window AC in May 2007. Just after running for two and a half seasons, it stopped cooling due to leakage of compressor gas. Though the company claims a warranty fo 5 years on compressor, but ironically, the most common fault (gas leakage) is not covered in the warranty and I am being made to pay a hefty sum of Rs. about Rs.2500/- for gas refilling. Has anybody ever heard of an AC compressor going bad after two years? Can only happen with "WHIRLPOOL". On the contrary, I have been using another AC since 1997 of Carrier Aircon make, which despite having weathered six shiftings, has never given any trouble. Feel so unfortunate to have bought a Whirlpool product. But suggest that no one should venture into buying a Whirlpool product again.

dear sir
i have purchase your product sprit 1.5 ton a/c but i m not satisfy your product i have purchase this product date 22/6/09 at chawla electonics jhajjar (haryana) 124103 but this product establish in my factory shree bala ji lubricants G1, 126 ricco industiral area behror (raj) 301701 but this product not working at 13 aug 09 and i have complaint in 16 aug.09 and your service reponce is very bed my a/c its repair at 22 aug 09 ok but they have create same problem and we have to daily call to customer care but they have no responce i m not interested in ur product and i can change my unit plz kindly change my unit not repair my complaint no is (jp[protected])and my contect no is ([protected], [protected])

dear sir
i have purchase your product sprit 1.5 ton a/c but i m not satisfy your product i have purchase this product date 22/6/09 at chawla electonics jhajjar (haryana) 124103 but this product establish in my factory shree bala ji lubricants G1, 126 ricco industiral area behror (raj) 301701 but this product not working at 13 aug 09 and i have complaint in 16 aug.09 and your service reponce is very bed my a/c its repair at 22 aug 09 ok but they have create same problem and we have to daily call to customer care but they have no responce i m not interested in ur product and i can change my unit plz kindly change my unit not repair my complaint no is (jp[protected])and my contect no is ([protected], [protected])

Whirlpool — no one is responding

There was a problem with my whirlpool refrigerator of 400lt.Company empoy's had taken RS1500 from us as they were saying that there was a problem with commpressor and our refrigerator was under warranty and after changing the commpresor the refrigerator didn't worked the same day also, then they(company empoy) said that we weould again changing the commpressor after 1month they again changed the commpresoor ,then also the refrigerator didn't worked then after 15days they had again come to change relay after that 1month they changed fan motor which was of Rs1100 and we didin't pay the charges of fan motor as we said to them that we will be paying it only when our refrigerator would be working but it didint't worked and again we called ur company employ then after that they are not responding to us.The persons involved in this was Mr.Kaleem,Mr Zaheb,Mr.Sohiab,Mr.Amit,Mr. Azad and many more but now now one responding us our refrigerator has not been working since 3 months and we have purchased this from RISHIKESH.phone no.[protected],[protected].reply as soon as possible.

I brought a whirlpool mastermind Black delux refrigeratore on August 2009 from Sreema Electronics at Baranagar, Kolkata. I lodged a complaint regarding the door of the refrigeratore. one of your engineer came and veryfied, then assured that within a very short time the door will be replaced. moreover one tray is not their according to the picture showing in the prospectus. allmost one and half months past. whenever I made contact with the customer service centre, the same type of assurance I got from the phone receiver i.e. "we will be contacting you within two or three hours." It is a matter of sorrow that after several times complain through telephone nothing has been done in my favour so far. one of my friend faced the same problem with a new samsung refrigeratore. you see within one day the whole refrigeratore was replaced. then why should one buy a whirlpool product. my residential address is 3/3, Motilal Mullick Lane, Baranagar, Kolkata 700 035 (flat No. B/16) my phone no. is [protected]. details will be there in your complaint register also. this is my request to the higher authority of the prestigious company please look after the new customer immediately to grow more good reputation to the people of India

Whirlpool Refrigerator — non function & poor service

dear sir,

since the day we bought this whirlpool refrigerator we are in a mess.not even one day has passed without a complain .but since last six months the hinge of the door is broken so there is no cooling leading to lot of problems and spoiling of food material.inspite of having made lot of complains in Nagaon(Assam)we directly made a complain to the office Gauhati. but even they have not taken any action.Mr.Gaurav attends the calls and now he has stopped receiving my calls and misbehaves on the phone. please kindly look into the mater and help us .
thank you.

Whirlpool washing machine - Model 650H — Dealer complaint

On 15/10/2009 I went to your Dealer "DAWAR International electronics Pvt Ltd" in Gurgaon' where in dealer sold me Whrlpool washing machine - Model 650H, He swiped my debit card with Rs 14000 to take the payments and promised to deliver the machine on 15/10/2009 but till date the washing machine has not reached me.
As per dealer the machine is now out of stock and is no where available in Gurgaon or Delhi and NCR

MY questions
1 Has the company stopped manufacturing this Model?
2.Why did Dealer sell a model of washing machine which was not available with him?
3.Same model of washing machine available with a dealer in Noida
4. Why such a cheating with customer leading to bad reputation of Company
5. what about the interest on my money which the dealer has taken in advance making a false promise for 15 days

Awaiting revert
Ritu Srivastava
phn no [protected] /[protected]

Whirlpool whitemagic fully automatic washing machine — Poor service from both customer care and service people

Hi,
I have a whirlpool washing machine which is having a problem since a month, which started with a noise and now the agitator is stopped. Since a month i have followed up, twice service fellow came and told me that noise is because of scaling and advised me to use a powder costing Rs 500 and after using that now he is telling me to have a chemical wash which is costing Rs 650 with out actually checking the main problem. We dont know whether service people are making money or whirlpool is least bothered about after sale service.

yes. i also agree with the complaint. whenever i try to call customer care each time a different preson takes the complaint and they say that this will be done in 2 days. there is no complaint register and we have to tell the story eachtime from the beginning. i reaaly had a very bed experience from whirlpool and decided never ever to buy any of their products! what else can we do??!!!

REGISTERED POST WITH A/D

Dated: 26th November, 2009

To
The Vice President – Sales & Marketing,
Whirlpool of India Limited,
Corporate Office,
Plot No.40,
Sector – 44,
GURGAON – 122 002
Haryana

Sub: - Replacement of defective Whirlpool Washing Machine
Model White Magic 123 65O H, Serial No. INF[protected]
Model No.11580 – Date of Manufacture: 17th March, 2009
____

Dear Sir

I wish to bring to your kind notice that I purchased the above Washing Machine from your dealer namely; Fairdeal International, 1, Sourin Roy Road, Kolkata – 700 034 on the 28th of March, 2009.

2.0 The above machine was installed at my residence on 28th March, 2009. From the date of installation it started malfunctioning and I had to approach to the service centre for rectification on several occasions. The details are as under:-

2.1 On 13.04.2009 your Service Engineer visited my residence to give a demonstration and operation started hereafter.

2.2 On or about 13th of July, 2009 the machine started malfunctioning and I lodged a compliant. Your Service Engineer visited on 18.07.2009 and he found that the Valve in PCB was defective and it required replacement alongwith the PCB. Accordingly, he visited again on 29.07.2009 and replaced the same.

2.3 Again the same problem appeared on 05th October, 2009 and the Service Engineer called on 07.10.2009 and found the replaced PCB as defective and once again, the same was replaced on 10.10.2009.

2.4 Further, the Machine was repaired/rectified on 13.10.2009 by your Engineer based on compliant from my side.

2.5 A photocopy of the Report of Service Request alongwith a photocopy of the ‘Warranty’ is enclosed herewith for your kind perusal.

2.6 It transpires that a defective washing machine has been supplied through M/s. Fairdeal International, Kolkata on 28.03.2009, and the machine will behave in the same fashion in future, as it did in the past.

2.7 In view of the above the subject washing machine warrants immediate replacement by a new one to eliminate the trouble of customer, in future.

3.0 It is also brought to your notice that a Whirlpool Refrigerator Model No.WRDQ 168E20 and SRL No. INA[protected] is being used by the undersigned for the last ten years without any trouble and as such I decided to purchase a Whirlpool Washing Machine based on the satisfactory performance of Refrigerator supplied by the same esteemed organization.

3.1 It is hoped that you would kindly replace the defective Washing Machine by supplying a new one within a month as a special case for the sake of your “Good Will” and customer’s satisfaction, failing which I will have no other alternative but to take shelter of law.

4.0 An immediate action is solicited from the hand of International organization like yours.

Thanking you,
Yours faithfully,

Encl:-4
(G.C.Sarkar),
4/3K/164, Ho-Chi-Minh Sarani,
Sarsuna Satellite Township,
(Near Sarsuna College),
Kolkata – 700 061

Contact No.[protected]
[protected]

Copy to: FAIRDEAL INTERNATIONAL, 1 Sourin Roy Road, Kolkata – 700034. – for information and with the request to impress upon the supplier i.e. M/s. Whirlpool of India Ltd., Gurgaon, Haryana for early replacement of defective Washing Machine mentioned above.

Pathetic whirlpool service and most irresponsible people .
I had made a small complaint on 4th Nov, 2009. One leg of my refrigerator was broken, I asked them to replace that.One of their representative came after 15 days, noted some model no., etc.. that's all... its almost 2 months and these people cannot repair a small thing. I tried calling them many times. Initially they responded saying that the part is yet to come to their service center. Moreover they say that, anyways you have put a small glass there in place of leg, so you can wait for sometime. Its is obvious I have to make some arrangement but does it mean that they can prolong it for indefinite time.Later on they stopped pickking up my phone call also. They have got their service fees... so is that all?

I took a 440ltr of Whirlpool refrigerator on 20.04.09, and at the time of sales the companys representative at giriyas, bangalore told us that there is an built stabilizer to promote its product, after 6months the fridge is not cooling and when the person from service centre came it was told that there is not inbuilt stabilizer.

Further last 20days I m struggling to get the another service person and there is no hearing.

Whirlpool is the worst service provider and is completely unreliable and unauthentic to its customer

whirlpool double door fridge — service backup

My whirlpool fridge is under home care plan. I have been registering copmlaints since 24 11 2009 onwards with the customer care with whirlpool. I have made five complaints on various dates to fix the same copmplaint,my last one dated 27 01 2010. Till now the same was not attended to by the local agent.

I am not satisfied with the backup service provided by M/s whirl pool. We has earlier experience with washing machine which we sucessfully replaced with the other make. Now we are suffering with the fridge. If they can't provide after sales backup let them not sell the products.

Hello,

I agree that Whirlpool has got worst service center in Kochi... They are more expert in playing gimmics than caring for customers and fixing the problem... It is very pathetic such a great company has allotted such bad service center in Kochi...

Their attitude to customers is threatening... They should cease their contract immediately with Global service centre, Kochi. The Manager Called Mr.Mariappan and contact person Mr.Sham has to be prosecuted for treating customers as their slaves for making atleast 20-30 calls for fixing one single compalint.

I wonder, why Whirlpool has getting this much customer bad reviews///./.. I agree every company will have some problems... But this company is simply ...

Whirlpool — not replacing product under guarantee

sir, i have purchased a whirlpool air conditioner .8 tonn from chabra agencies at25/04/07.After repeated complaints at job sheet on free services for frequent tripping of compressor yheir service enginneer Mr Monu always says the problem is due to voltage fluctuations instead of replacing it.
Now I has diposeted it in your service centre" SHREYA COOLING CORPORATION complaint no LK[protected] "giving service charge Rs 400 today.Now they dont want to listen anything and asked for another Rs 1200 for refilling of compressor instead of replacing it against manufacturing defect in guarantee
Please look into that matter
thanks
Yashpal Singh
[protected]
133/120 P transport nagar Kanpur

Whirlpool — it's leaking

it's leaking and not at all working from past 6 months.we don't have ur custome care number to call you.so plzzzz send ur customer care number.

Whirlpool of India Ltd — No service/Bad service

Date : 13th April 2010.

To,
Home Care Consumer Cell,
Whirlpool of India Ltd.
Consumer Service
28, NIT,
Faridabad-121001

Subject : Failure in Service Contract And cheating the consumers.
Ref. No. Service agreement Rt No. 151342

Dear Sir,

A Whirlpool White Magic Deluxe Washing Machine (Fully Automatic)- Chassis No. INB[protected]/34S02 was purchased on 14th Dec. 2000. There after My first contract No. HP01103870 was registered on March 2 2005, Thereafter regularly I am renewing the service contract (AMC). Again on[protected] I got renewed this vide your receipt No. 078923, and latest vide receipt No. 151342 on[protected].

I am sorry to say that while taking the service contract tall promises are made that regular quarterly checkup will be taken up, calls within next 48 hours will be attended. But since last 4 years not a single promise was kept. Even the calls were also not attended satisfactorily. Every time any service call was made we specifically mentioned on the attending slip about the unsatisfactory service.

This time though it is mentioned on the receipt that within 30 days we will receive a welcome kit and registration letter. But till date no such paper is received.

On 03rd Feb 2010(Comp. No. 1523) I made a complaint about water leakage and male functioning of some switches. Though the call was attended but neither water leakage problem was fully rectified not the faulty switches were replaced.

Again for the same problem I lodged complaint on 12th April 2010,a young gentleman attended the complaint but his skill was not good. Instead of rectifying the problem he made the machine unusable and water started overflowing.

Once a service contract is made any problem must be attended by fully trained service technicians. But the persons attending complaints are neither trained not have the required tools.

A consumer pays hefty sum of Rs. 4,000.00(approx.) to keep the machine trouble free, but not for inviting the mental tension. Whirlpool is a company of international repute and it is shameful to cheat the small consumers by charging hefty sum and not giving proper service.

I request you to make sure that all problems in my washing machine be rectified with properly trained technicians and replace the faulty & male functioning parts/switches immediately for which you are bound by service contact. Failing which you will be responsible for all the consequences arises due to this.

Whirlpool Refrigerator — Waiting for response

To,
The Manager (QA)
Whirlpool ,

Dear Sir/ Madam,
Last year on 28-08-09 my father purchase a refrigerator.Due to some technical prob.
that product is not working and since last 20 days he is approaching every where (Local dealer & customer care) but still waiting for response.
Accepting our blunder by having relationship by you now i wants to know what is the right procedure to draw your kind attention towards the same..

Vikas
[protected]

I believe Whirlpool is the worst company to go for, so is their Service centers.

I had purchased a Whirlpool refrigerator of Whirlpool in Chandigarh. After some time I faced a problem of non- cooling with it. After my complaint their service center in Plot # 78, Industrial Area, Phase 2, Chandigarh, got it fixed up. After few months I faced the same problem again and the service center people told me that they would need to change the compressor. I got it replaced by paying Rs. 1700/- but to my utter surprise it did not work. I complained again and the service center people said that we would need to get the gas re-filled in it. However, they themselves brought a new compressor(God knows if it was a new or just an old one packed into a new box), they charged me Rs, 1500/- again for filling the gas.

After refilling the gas the refrigerator did not still worked. Service center said that there is some blockage and that they would need to check it thoroughly in their service center. After keeping it in their so called service center for damn 3 days and my utter frustration, they sent it back saying the problem has been resolved.

it is been good 7-8 days and the refrigerator is doing pathetic. Unfortunately, their is no one to listen to us and that the Whirlpool authorities do not feel important to listen to their customers.

They do give a customer satisfaction code which is supposed to be given to the engineers if the service is satisfactory, but the complaints get closed without these codes.

It is my request to all of you to please NOT GO FOR WHIRLPOOL PRODUCTS, if you do not want to be harassed.

Complaint Number : -
1. CHO[protected] dated 5th April 2010
2. CHO[protected] dated 17th April 2010

I have spent damn 3000/- rupees on its service in last 1 month but no solution has been given to me yet. I see no other option other than going to the Consumer Court.

Mr. I. K. Sethi
Contact Number[protected]
[protected]

COURIER SERVICE
E.Mail.[protected]@rediffmail.com
119, Sector 21- A
Chandigarh.
May 1st.2010
Phone.[protected]
To Cel.No.[protected]
The Officer In charge,
Relince Communications,
Sector 35, Chandigarh.
Subject: - Recharge Coupon for Rs.200/ for Cell No.[protected]

Dear Sirs,
A um of Rs.200/- was deposited with your
Branch Office on 14.04..2010(vide Your Receipt NoS[protected]
Dated 14.4.2010(copy enclosed). Confirmation to the effect
that the amount has been received and credited to Account of
Ajay Mehta Vide SMS from52811 dated 14.04.2010, which
reads as under:
“Dear Customer your payment of Rs 200/
By cash has been credited to you
Account against you bill on Wednesday April 14
; 11.08.08 I.S.T.Thank You-Reliance (Sender) 52811.”
It is regretted that the prepaid account in respect of Cell.No.[protected]
has not been credited so far in spite of repeated personal contacts in
your Branch by my messenger who was asked to surrender the original
receipt by handing him a photo copy of the receipt referred to above.
It is requested that the amount of Rs.200/- deposited with your Branch
vide receipt No.S[protected] dated 14.04.2010 may be credited to the
prepaid account. of Cell.No.[protected] forth with
Thanking You,
Sincerely,

(Surinder M.Passi)

Whirlpool India — Refrigerator not working-Whirlpool team not able to find the problem

I purchased Whirlpool Refrigirator 285L elite. Compliant was lodged 15 days back. 3 engineers came but changed part by part but still could not find the problem!!

Really pathetic service!!

They are showing hell not magic.

Whirlpool — Poor Service to fix Refrigerator problems

My whirlpool refrigerator has developed a defect for which i sought assistance of the company. It's over 10 days now my refrigerator is still not operational. Every day a new technician has been sent , a new diaognsis and a new quote and an excure that spare parts are not availble.

I'm really frustrated with their Customer Support and Service Center in Tilaknagar, Hyderabad and did not think that a brand like Whirlpool would have such a poor service. My efforts to get across the consumer service manager have been unsuccessful.

I have lost trust in this brand and would advise all consumers not to buy a whirlpool product.

I have several whirlpool devices with me because I had trust in your product ad services. But despite my several complaints, the local service centre hasn't attended to my leaking double door, 450 litres fridge. This has really shattered my trust and Iam left with no option but to file a case in the consumer court. Every time when I contact customer care, the typical answer is that my complaint has been closed . I don't understand that despite my not giving any satisfaction code to the service centre and they not attending to my complaint, how can they close the complaints of client, believing the service centre.I
have ben cheated by authorized centre and I would like to claim in the honouarable court for all this harassment and money I shelled out for AMC.

Very very poor response by the authorized service centre at varanasiin U.P.

Whirlpool — Whirlpool Washing Machine and their support

My Mail to them and I do not think that anything is left unsaid....

*****************************************************************************
*************************************

I have been harassed by the so called customer service team of yours over getting my washing machine fixed which is under warranty and is facing issue for the second time now.

We have been calling for 2 days and except for a complaint number HR [protected] & fake promises of a service engineer visiting us first yesterday then today earlier in the Day and now being told again that someone may visit us by tomorrow afternoon, nothing else has been done...

Thanks to your customer service team Mr. Manjeet Singh in specific who first claimed to be escalation manager and then someone from escalation, I am disgusted with the way of handling the customer is done.

just so it is clear, i would be taking my issue to every place known on the web and post about the product quality and servces that were provided to me.

Thanks for Horrendous product and services

Deepesh Saxena

P.s - no one answers on your corporate number mentioned on your site,,, no operator on a saturday evening 4:30 PM...amazing...

Whirlpool India Ltd/ Refrigerator — Maintenance service.

Dear Sir,

I had a Whirlpool Product "Refrigerator" I had made a complaint on 7th Jul at 10.30 hrs. for maintenance service of my refrigerator with customer care of whirlpool - [protected] and got a compalint No. GB[protected]. I have a maintenance contract with Whirlpool for seven years for my refrigerator which is valid till May, 2011. Till today no one came to attend the compalints despite my several requests over phone to thier Delhi/Noida Office. At last, I got my friege repaired from local
mechanic and paid Rs.1800/- for the same. Besides this expenditure my family
had lots of inconvenience and discomfort due to non-available for fridge services in this summer time. I have paid to whirlpool a considerable amount for 7 years
maintenance service in advance.

I request that the above may be registered as a consumer complaint and redressal may be given to me.

Regards.

L.O.P. Karan
B-611, Kendriya Vihar
Sector-51, Noida
tel [protected]

[protected]

On June 28 2010 I was a unfortunate buyer of Whirpool washing machine model 650H, Top loading fully automatic m/c from B.H.ELECTRONICS Yusaf Sarai New Delhi. The installation was done in two days time as engineer was not able to fix the inlet pipe connector with our Tap(First Shock of service). Then came the second shock. During our first run of the machine on June 30, 2010 the entire inner steel Tub broke down with a loud sound. Can you imagine - The main tub assembly completely broke down. What a quality product Whirlpool is making? The worst part I am facing these days is getting a refund of my money from Them. Again and again they are insisting for replacement machine but I need refund only. It is almost 15 days I bought the machine but no action from authorities on my refund cheque.

I have decided that I will never buy Whirpool Product for rest of my Life. Poor Customer services and Bad Product. I donot know why Kajol is endorsing their products.

Bedi

Sirs,

Whirpool washing machine - Non functioning.
Valid till 6.9.2010
C.No. MB[protected]/28.6.2010 Satisfactory code 533

Tried to lodge complaint on phone, but your executives are busy attending other cusotmers.
Please send your engineer today for checking the same at below address :

Mr. Pankaj Parikh - Mobile no.[protected]

D 9 802 Whispering Palm Exclusive,
Lokhandwala Township, Kandivali (East)
Mumbai-400 101.

Please do the needful on urgent basis.

Thanks
Pankaj Parikh.

I lodged so many complaints to the whirlpool of india non of the engineers can rectify the complaint in last two months

Whirlpool / A/C — Unable to repair their own product after charging.

I purchased Whirlpool A/c 1.5 T since 2 years and in use for one year only . Due to some cooling problem. I have registered a complaint with Whirlpool about my Air conditioner. As my A/C was out of warranty they charge me for engineer visit. He checked the A/C and came to conclusion that A/C gas is already leaked and let me know the charges of Gas filling. I agreed to pay the charges. Another Engineer came to re-fill the Gas and I gave him the charges for the gas filling to him. After one month again the same problem occurs. I again make the complaint to Whirlpool and engineer came and refills the gas in the A/C and charges me for the engineer visit again. I again pay the charges to him as they say service warranty is only for One month. After two days again same problem occurs with the A/C. Again I logged the call with the case ID HR[protected]. Again engineer came and says that this is poor quality A/C and we will not able to repair this A/C. I call up Whirlpool to refund back my money; they refuse to pay it back. I am suffering from the both side. Now three and a half month is gone, I am not able to use my A/C and I have lost my money also. I am still waiting for Whirlpool service engineer to repair my A/C.

Highly unsatisfied customer of whirlpool


Satish Kumar Chaudhary

Mobile Number :- [protected]

Sir,
Purchased a whirlpool F300, deluxe fridge from Fridge House Trichur Kerala on 16.4.2010 and installed on the same date. A few days after I could find that cold air was leaking through the anterior side of the crisper tray laterally, and water was also dribbling from the lower side of the main body from the front side. The matter was reported to the service centre on 16.5 .2010 and also sent SMS to 58558.Technician came on 17th, and after examination told me that it will vanish spontaneously after some time and left! Instead the condition worsened and again send SMS to 58558 thrice on 16.6.2010, 8.7.2010 and 20.7.2010. A technician came on 10 7 2010 and
Left, but the condition prevails as before. Manufacturing engineer’s technical assistance is required for the Technicians here to find out the reason for this defect.

Request your personal attention in the matter. Now I feel that I made a great blunder of purchasing this whirlpool refrigerator, and I feel sorry for myself and for your service quality.

What response I may get is a matter of time to decide!!

Thanking you

Sincerely


Sobhanan

Whirlpool India — incomplete work

Hi,
We have got repaired of our fridge 4.9.10 and work not properly done.The gas part in the fridge is to be filled and no person attended.We have given complaint several times but the people repeatedly telling no stock.kindly do something for this issue.the fridge is in warranty period.

Whirlpool — poor response in warranty period

I had lodged a online complaint regarding the non working of my 20000 rs worth refrigirator bought in april 2010 with a warranty of 5 years.
There has been no response from the company even after 48 hours and my repeated complaints on the customer care call no.
even when i was able to locate the company tecnician the response was arrogant

this does not argur well for such a reputed company.

I fully agree with the above comments .Very very very poor response by the authorized service centre in Gujarat also

Very poor Whirlpool's service.. i have sent mail before one week to their plant as well as customer help but no response still waiting.

Whirlpool — NOT RESPONDING TO COMPLAINTS, BEING NEUTRAL, LYING TO CUSTOMERS, NO SERVICE

COMPLAINT:
I have purchased Whirlpool Ice cool refrigerator in June 2003 and its an imported piece as we Indians are always crazy for imported things. The refrigerator has got repair 2-3 times soon from the day we purchased and it was got corrected by the company. We have done AMC in the year 2004 and it has a valid period for 7 years i.e till 2011. And now the company is refuses the validity. They reply ”AMC is from the date of purchase and so they will not take the validity period in account.” We have complaint many times in both Erode and Chennai branch but no response from them. Is this kind of service the WHILRPOOL provides to customers after the goods are purchased??? Will we get any worth full response from your side???
With regards
RAVINDRA AGARWAL,
ERODE.
PHONE NO: [protected]

I want to know on how can i get a refund for the washing machine (Whirlpool professional sport) model which i purchased @ a cost of 24, 749/- Its been only been a week since i purchased it and the very first usage gave me 3 errors. After repeated calls to customer care they finally sent a technician after 6 days. The technician straight away opened the parts and said the user board needs to be replaced. I just want a refund so i can select from other brands rather than have a refurbished or problematic product. And the customer care would not even tell me on how i can claim a refund by returning the product. Also where should i return the machine as the outlet from where i purchased said he would not take goods back.

M.V Ramana Rao
contact [protected]

Dear Sir,

This is in reference to compalint of washing machine which was requested on 18th dece 2010, Your engineer could not solve the problem, we have not given a satisfactory report on what ground did your service center send an SMS stating I quote

" YOUR CALL HAS BEEN CLOSED IN SYSTEM " what does it mean without solving the problem the call is closed a real shame on entire whirlpool company "

A request please return my money for which extended warranty is valid till 2012- we do not want your service. Also appoint some good educated, qualified and knowledgeable engineer to handle the customer and not who does not know anything about the machine
Mr. Amar from your service center had come, but could not solve the problem to him we had

I am also one of the victims of Whirpool India. The washing machine which i Purchase in December 2010 starts giving heavy sounds and the customer care is not able to solve the problem. Please suggest how to get it done or replaced. My no. is [protected]

very very very poor service.i also in same problem in chennai .my washing machice also not working after two years working.the service people come only for collecting service charges without service.the service people told the mother board will be change the cost of the board is more than 3200. the only small board cost is 25%.of the machince cost.this is justified rate.god only save our country from these people.

Whirlpool Refrigerator — Poor Service of Whirlpool agency

Sub. Poor Services of Whirlpool agency.
I Alok Tripathi has purchased Whirlpool Refrigerator on dated
16.04.10(which is is in warranty period) But on dated 07.01.2011
refrigerator suddenly blast and got ignited, and whole room burns out.
Complain lodged in whirlpool agency (Complain no-LK [protected]),on dt
08.01.2011 and city representative (Mr Akhtar) of the agency visited
the place and seen all the things on dated 08.01.11and promised to
replace the refrigerator But after passing of three months no action
taken by agency in spite of contacting many times to customer care and
city representative. No one is replying properly.
Alok Tripathi
IRCON International Ltd
Village-Badagaon
ORAI -JALAUN
PIN- 285001
PH- [protected]
E Mail- [protected]@gmail.com

To
The Consumer care cell Whirl pool of India Limited,
28, NIT Faridabad, Haryana, India, Pin 121001

Sub Purchase of defective Washing machine regarding
Sir,
It is to invite your kind attention that I have purchased a semi automatic whirl pool washing machine (model 11819 7.2 kg dry linen, sup wash XL-A72s) on 16/06/2010 but unfortunately after one week its Lint filter bag torn, being a very minor defects I did not complaint but after one month during the course of washing a loud noise came and we found that a vertical plastic part in which lint filter housing was attached separated from the body from the bottom drain to top as a result washing could not be done, consequently nearby service centre was called and they responded after one week, till such time no washing, service personnel re screwed and refitted the part but again after one week it went off, the same exercise done intermittently putting me to blame myself having selected the whirl pool product, finally service person told me that no repairing is possible but to replace the parts and it has to be arranged from Kochin, then again I had to wait for one month for want of parts and till such time no use of our new washing machine after one and half month new part was fitted, but to my embarrassment again that part was also went off while washing as a result small piece of cloth entered into the drain system and blocked, finally finding no solution I contacted your cochin office, after two days same service personnel came and he suggested that he would paste the item with strong fixing bond and he told me that he will bring the item next day and disappeared and to my embarrassment till date he has not turned up I contacted cochin office several time and they keep on apologising me but no concrete action was taken and based on previous experience I never believe and hope of rectifying the defects.
Keeping in view of the above I would like to have the following relief from your end, I want damages for mental agony pain and humiliation, besides compensating full amount of the cost of the washing machine, so that I could buy any other good washing machine other than Whirl pool.
I would like to have your reply with in 15 days of the receipt of my appeal so to opt for further course of action.

Date 09/05/2011 Yours faithfully,

Anil Kumar B.S
House no 10,
Edassery nagar,
kumarapuram,
Medical college PO,
Trivandrum,

Yes it's right. I am also screwed, I bought a Washing M/C and Oven. In 2 years I had to replace Washing M/C's Mother Board 2 times. It's not working now, I saw this comment while I was seaching for a Service Centre other than Global, Cochin. Same case with Oven also, changed its touch pad once and have taken it to the Service centre more than 3 times. Both were purchased together from White Planet, Cochin. I will always advise my friends not to go for any products from Whirpool, only the advt is beautiful rest everything is hell.

Rahul
[protected]

Whirlpool Refrigerator — sudden non function

sir,
i purchased a refriegerator FF MM26 VX DU ET BLUE 5S(double door) on 18/07/2010 from Tirumala Music Centre(p)ltd. The refriegerator, all of a sudden stops functioning for some 3 to 4 hours and again starts function. we observed it number of times and i made a sms complaint and received sms on 06-06-11 that my complaint was registered as SR no.HD[protected]. on 07-06-11, i received another sms that my call was allotted to s.d.babu. on 08-06-11 we received a phone call on my land line[protected] querying the problem and when we conveyed the problem, they said that, that type of problems are common to the whirlpool refriegerators and advised not to worry. again today i received sms stating that my call was closed in system. when i called back on the help line no. again they are starting to re-register my call/complaint. the entire process seems to be very casual in treating the complaints. plz advise your service engineer in my area to make a physical search through my complaint under a written advice.
my name is t.phani kumar, address: flat no.301, geetha residency, rly. new colony, Visakhapatnam and cont. nos.[protected](mobile) and[protected]land line).

DEAR SIR,
MY NAME IS ALKA RASTOGI AND I HAD PURCHASED A WHIRLPOOL MICROWAVE IN NOV 2007. MY OVEN IS STILL IN WARRANTY PERIOD AND ON 6TH MAY 08 I REGISTERED A COMPLAIN WITH WHIRLPOOL CUS CARE THAT MY MICROWAVE IS NOT WORKING AND NEXT DAY WHEN THE ENGINNER VISITED AT MY PLACE HE TOLD ME THAT ITS TRANSFERMER IS DAMAGED AND WE WILL REPLACE IT AS SOON AS THE PART IS AVAILABLE WITH US AND NOW TODAY IS 3 JUNE 08 AND STILL I AM FACING THIS PROBLEM, I CALLED SO MANY TIMES IN CUS CARE AND WHEN I ASKED THEM TO TRANSFER MY CALL TO UR SENIOR THEY SIMPLY ASKED ME THAT SENIOR IS NOT AVAILABLE OR HE IS BUSY WITH SOME OTHER CUS AND WE WILL ARRANGE U A CALL BACK BUT I NEVER GET ANY CALL BACK

I AM VERY MUCH UPSET WITH WHIRLPOOL, SO PLZ HELP ME IN THIS MATTER, I WILL BE VERY THANKFUL TO U.

Sir,

am suresh, the owner of Whirlpool-Magicook25C

am also facing same problem with service personel, I never saw this type of poor service.

Did you find the solution?

pl inform me if is done...

my mobile no is [protected]

To
The Manager
Wirlphool Ltd
Delhi


Sub.:- complaint regarding service of Wirlphool Washing machine


Respected sir

I would like to inform that I have purchased a washing machine from your dealer and duing the month of December, there is problem in the the washing machine and I have complaint for the same at your customer care on 8.11.2008 at Delhi.

Your coustomer care executive assured that your proble will be meet out within 74 hours and within 74 hour, someone come to visit and check the washine and he found some part will be replaced and he assured that within 2-3 days part will be replace.
Please note that, no person will come to replace the part and I am regularly following up for the service at your customer care at Delhi and always they assured that our service engineer will come with in 72 hrs.

Sir, I have called so many times at your call centre[protected], [protected]) and always call centre executive assured fast service, but always their commitment has failed.

I have mentally harassed by your call centre executive and I want compensation for the same

THANKS

S.K Kaushal
HESA Pharma
vill. Bhatolikalan
Teh Nalagrah
Distt Solan
Mob. [protected], 30, 40

Whirlpool Sixth Sense Washing Machine — Worst Quality

Hi,

I have purchased Whirpool Washing Machine - Sixth Sense. It is almost 3 Yrs since I have purchased and in these three yrs the frequency of service call I have made is so high that a very good quality shouldnt. We have been facing so many problems, but we there is no body to provide an excellent service from company. I feel Whirlpool is one of the third grade service as well as in Quality in recent yrs. I would suggest better think twice before purchasing the products of whirlpool. Even the Customer Care is so bad that they have no positive response and the same with the service engineers, Overall the Servicing and also the spares of Whirlpool has become so in efficient thet it doesnt last long. Its hopeless buying such costly products of WHIRLPOOL. I am really frustrated of such an third grade product as well as an third grade service provided.

Thanks

Whirlpool — Worst After Sales Service

Hi,
I bought a Whirlpool Microwave oven in the month of April'08 and after 3 months had problem with the appliance and registered a complaint with the Customer Srvice on 9/15/08.The service personnel turned up on 9/30/08, opened up the microwave oven and said that a chip on a board had to be replaced and they would attend to it in a couple of days(they even did not fix back the screws of the back panel).Inspite of about a hundred phone calls to the customer care they have still not come back to replace the same as on 11/26/08.
Even t'day when i call them the cust.service exec replies that they are working on it and will get back with the details in a couple of hours.
I feel this company has the worst after sales servicing.
I am contemplating about going to Consumer Redressal Forum to get the refund for the microwave.

I bought a A/C Magic Cool of whirlpool. I agree that their is a magic in it because A/C without cooling.
I am also permanent customer and my permanent customer id is 4841774.in previous one year the service people of whirlpool change my A/C's compressor two times and now my A/C is doing another magic it produces so much sound, my neighbors complaints me that please switch off you’re A/C. Sir please advice me what to do. Is their any way that the company replace my A/C.

MOST HORRIBLE PRODUCTS AND EVEN MORE HORRIBLE CUSTOMER CARE AND AFTER SALES SERVICE. SINCERE ADVICE TO EVERYONE>> PLEASE DO NOT FALL IN THE TRAP.

I am not sure if you have any system of customer care you carefully note everything on every occasion your system is approached but every time without any result. If you don’t have a recall value of your customer does not give a toll free number to waste customer’s time.

I requested for my Ac wet service on 17th April I was told that on 18th April it will done. Again I was called up on18th April they said tomorrow will be done positively. I was planning to buy 2 more AC’s for my house for the quality of the product “BUT SERIOUSLY THINKING OF SOME OTHER PRODUCT BECAUSE OF QUALITY OF SERVICE WHICH DOESN’T EXIST”. As a protocol I am giving my email id and Telephone no. knowing that nothing will happen. You can very well understand what sort of mental torcher I am going through.

Regards
SK Sengupta
[protected]
[protected]@rediffmail.com

we bought a new 2 ton split ac one month back. we had problem from time of installation .there was a wire missing in the package. two boys who came for installation bought some wire from the nearby shop and installed the machine.from that time there is no cooling effect. after repeating the complaint for more than a month they sent a person who knows a liitle not able to answer simple question that we ask.customer care is very poor and there is no e mail address too to launch a complaint. we have burnt our fingers buying a whirlpool product, and i advice everyone not to buy one

hia,
i bought washing machine last year. yesterday i had a problem with the machine. i called to your call center they didn't reply me properly and after 35 hrs. the call center person give me the number of service center. i was ringing them from last 30 mins. the ring was going on and nobody ans. the phone. and sfter that i call back to call center they put me on hold for 25 min. and then said that service center gonna call you. there is one person name krunal (at ahmedabad) gave me call and also put me on hold for 20 min. now i am strugling from last more than 50 hrs. and your service team not ansering me properly. so can you plz help me out from this problem & take some action against krunal or the service center at ahmedabad who misbehave with me. i'll wait for your positive reply.

worst ever service ever seen in consumer durables. The service personnel are haughty. Their corporate e-mail contact is bogus. all mails are returned. DO NOT EVER BUY WHIRLPOOL. TELL YOUR FRIENDS AND RELATIVES NOT TO BUY THIS COMPANY'S PRODUCTS

A pathetic after sales service by Great Whirlpool India Ltd all over India. Products are poorly designed but made sales through hectic initial advertisements in the media. I have suffered from last FOUR years not only in Delhi but in Mumbai and Goa too.

I bought a A/C in March 2009. From last 6 days, I continuouesly called my dealer for servicing but there is no possitive response from him. I don't have toll free no of Whirlpool where i can lodge the complaint for service related issue. Please suggest what to do.

Hi .

I bought a Whirlpool Genius Refrigerator (MODEL. NO.A212369 E700, Sr.No. INCO[protected] on dated 22.04.2009 from Selection Center, Nagothane, Tal.Roha, Dist, Raigad after one month found that one wheel of Refrigerator was not proper than I raised a complained and your engineer came at my home and as per his recommendation Refrigerator was replaced but the Refrigerator witch was replaced are not checked by your persons and send my home without checking when I was start the Refrigerator found that Refrigerator is not working (Not Cooling) I raised a complain at your service center com. No.8500 and your engineer was visited at my place as per him the compressor of refrigerator is failed due to this the refrigerator is not giving proper cooling the matter was also discussed with Mr. Ajay but the matter is still pending .
Please suggest to me how come it is possible that the top classes company refrigerator is failed within 5 to 6 days and after 15 days of complain no action taken by your side.

You’re requested to please look the matter and replace my refrigerator as early as possible.and Please give me replay .

It is my bad luck I purchased a Whirl pool AC. I purchased a Whirl pool A C mastermind 1 ton capacity in April 2009. It stopped working 0n 25 th 0f August. I complained but no one cares to attend to my complaint. I am going to consumer court shortly if no body turns down in another 1 weeks time.

I have purchased one Whirl pool double door fridge 220 liters nearly 4 years back, after 1 st year itself it found rust on the body, we complained it to your service center they simply made a visit and charged Rs.250 as inspection charges for telling that it is "rust" on the fridge's body. ( that is what the complaint we registered with them and we are not expect this kind of product quality from the company like "whirlpool".After that 2nd and 33rd year also we got problem with the fridge (you go through your customer service record. And now it is found that water is filled in between the wall wall of body. And we discussed this with your service provider, they said that it is because of the manufacturing defect The whole unit has to be replaced. So I am requesting you do the need full at the earliest
Antony
My Phone Number [protected], Ladn line[protected]

Greeting, From Erika.

My name is Erika Muna The only daughter of late Mr James Muna a cocoa farmer and the late adviser to Alassane Ouattara winner of the last year presidential election in Cote dIvoire, who died on, 23Th january 2011, after a suspected assassination by some uniformed military men loyal and sent by Laurent Gbagbo.

As a matter of fact, I am the only daughter of late Mr James Muna.And i know about the money he deposited Here in Cote dIvoire, He deposited the sum of ($4 Million United States dollars).

My late father handed over the documents of this deposit to me before his untimely death, Now as he is dead, I wish to seek for your partnership to assist me to move this money to your country for investment and also scuerd a student visa for me. This is 100% risk free a
bossanassy: nd I will give you 15% of the total amount involve.

Once i hear from you now, I will send you the full confidential details of the deposit as a good partner that I can trust to assist me and transfered this money out from here. Can I trust you in this transaction? If you receive this letter, kindly send me an e-mail ([protected]@hotmail.frs) ignifying your interest including your most confidential telephone numbers for quick communication. Also your Picture for more trust. This transaction is risk free hence we can perfect it within few days upon your readiness am presently now in United Nation Refugee Camp in Cote dIvoire and i will like you to reach me now for more details.

Sincerely,
Erika Muna

Repair of refrigerator

Never buy whirlpool products there after sale services are very bad

Mr Natarajan

Why don't you get support from consumer forum? At least an advise can be seeked for redressal of your grievance. They definitely help.

Regards

Whirlpool Refrigerator — Very Very Poor Service

Hi,

I bought whirlpool refrigerator one and half years before with 5 years AMC.I have complaint one month before regarding door problem. Till now I'm not getting positive feed back from service center.

Kindly do the needful to get a prior service from whirlpool as soon as possible.


Service Center
[protected]
Mr.Srinivasan,
Chitlapakkam,
Chennai.
Mobile No: [protected]

Regards,
Kandasamy P
263, 3rd Main Road, Tamil Nadu Housing Board,
Valachery, chennai - 600 042
Mobile No: [protected]

I agree with Mr.Natarajan on the way Whirlpool service department handles service. Whirlpool has service association with M/s Sai Services, and i reached the call desk at[protected] for reporting the problem with My Washing machine..An Engineer turned up and inspected the product and start marketing about a cleansing agent powder. I asked him to prescribe the name of the washing machine cleansing powder, the engineer still forced me to but the stuff from him. I relented, and for the last two months i am struggling with Whirlpool in terms of service handling. In my opinion Please do not buy whirlpool, i do not know anything about how services are offered, but with whirlpool it is pathetic.

Whirlpool Refrigerator — Poor Cooling

Sir
I have purchased a 310Lit Whirpool Refrigerator from one of their authorised dealer in Ahmedabad about a year back and it was working OK. However recently we observe that there is irregularity in the cooling and the food products stored inside get spoiled.

I have made a complaint and in the first instance, I also have paid their engineers service charge and after a casual check up it has been reported that it is working and no apparent mistake is observed.

Again I experienced the problem of poor quality and Company's engineer made a casual visit and he has not done anything except feeling the temparature inside and promised to come again. All the while he was insisting for entering into an Annual Service Contract.

On a second instance also he visited and went back without doing anything. I have made three complaints on their centralised customer support centre ([protected]) and each time I got a nice talk of deputing engineer and setting right the problem, but in vain.

Now I dont know what to do? Is it a must that I should enter into an Annual Service Contract? Could you please enlighten me in the matter.

I PURCHASED A 180 LTR. WHIRPOOL GENIOUS REFRIGERATOR FOR TWO YEARS AGO. NOW WE OBSERVED THAT BODY OF THE LOWER PORTION RUSTED. IN THAT TIME WHAT WILL DO.

Sir,

Recently i have purchased both washing machine(automatic) and fridge(220 ltrs-double door). I might have made more than 20 calls and none have come for proper demonstration. Being a multinational Company product, the services should be apt and upto mark. We have paid a premium amount to purchase the product. The srvices to be provided shoul also be premium. But it is TOTALLY otherwise. Many of my calls have been recorded, what i understand from their internal system while lodging compliant/request for service, i kindly request the higher management to go through the same and undersstand the fact that how much harrassment your service station people have caused on me. It is really a very shamefull on the part of the Compnay if it is not aware of such instances.

Still i am waiting for proper demo for the products since i have put in my hard earned money to purchase the same and it is my right to have such demonstation as agrred.

Sridhar
[protected]

The refrigerator at my home is not working for last few days. I called their service center at least 10 times. Everytime I was told that someone will come within 24 hours to fix this.
So far nobody came and we are facing serious difficulty without a refrigerator. I expected better service from Whirlpool. But it looks like they are very insensitive to customer care.
So next time no whirlpool product purchase.

PLS DONT BUY ANY WHIRLPOOL PRODUCT - ITS THE WORST THING EVER YOU WILL GET INTO . I totally agree with with others, their service sucks - they have no consideration for the user and are busy only in promotional activities. I have had horrible experience when the engineer confirmed the time and then never turned up - when contacted after long wait - he sounded clueless and claimed he just forwards the complaint calls to his juniors. I contacted the custoemr care centre again and they assured that the engineer will be at my house in next 2 hrs. --but nobody turned up.

Our fridge is not working and we lodged complaint on[protected] after unable to contact them due to inaccessability of phone.Technician has come and changed the panel board and told it requires 24 hour to get cooled. But fridge did not work and again we contacted service centre the technician came removed the panel board fixed and told that there is compressor problem.But till date they are yet to repair. We have purchases in 3-2005. and warrenty exists.

Whirlpool Refrigerator — Whirlpool Refrigerator - Poor Service

Whirlpool India, Bangalore service is pathetic, I have been calling their service center since last three days regarding access cooling problem in my refrigerator. Everytime their executive tells me that engineer will visit today and no one has turned up till now. Earlier Apr 1, 2009 their engineer had came charged me which Rs. 280 and did some fan adjustment and said it will be ok. Again, the same problem existed so again their engineer visited on Apr 10 he changed the sensor and charged Rs 350. This did not solve the problem yet. Its 18th April 2009 and I have been calling their service center since last three days regarding access cooling problem in my refrigerator and every day they are telling engineer will come but no one turned up yet.

Whirlpool — poor cooling of refrigerator

Dear sir,
I have complain regarding Whirlpool refrigerator purchased in April, 2008. The detail of the same along with model no. is as given below.
My complain is that despite many visit by company's technical support group my refrigerator fails to work properly resulting in insufficient cooling of my system which result is spoiling cooked food, fruits and vegetables within 12 hours. The company even during the warranty period refused to address this problem. Many visits by the local vendor did not bring any change in the functioning of the refrigerator. I would request for replacement of my refrigerator or I will be forced to file a case against the company in the consumer court within a forthnight.
Detail.
Name- Prem Ranjan Sinha
C/o. Late Gorakh Nath Sinha
Gorak Nath Compound
Boring Canal Road
Patna-8000001
Mobile No. [protected]

Model Name : WHIR 310L Elite
Iceberg steel, Iceberg steel,
Invoice No.: AE/0066/2008
Model No.: 10919, serial no. INA[protected]

Regards,

Prem Ranjan Sinha

Hello Sir,
I am Modh Krushnakant Jayantilal, Live in 22, Shalin Society-1, Vavol, Gandhinagar( Gujarat ).
we have to complain for refrigerator cooling auto defrosh green switch.This switch is not working in altime and totaly switch is off. we had complain in Pravin Electronic ur Dealer. Pravin Electronic is Not a action in our complain. we have 4 time complain in ur Dealer. we have not a satisfaction in ur dealer and product. and last time complain in ur authorised service center in ahmedbad. but authorised person in my home is behaviour is very poor ur answer is very poor.ur person answer is we have dependent in ur company whirlpool . please sir we have a complain for cooling switch is replace and give me a new switch. we have a purchase a Refrigerator whirlpool 200 Ltr and Dated[protected].in ur Dealer Pravin Electronics, Gandhinagar.( Gujarat )

i have purchased washing machine and A .C. of wirpool from kapila electronics janak puri both of them, are defective peice and i have been very badly harassed by the company and the kapila ..

I am also facing problems as I lodged complaint somany times since 24.9.09. The customercare at Bombay has only a recorded message "our executives are busy be ready with the complaint" and after a second says send SMS to so and so number. I am really fed up having purchased a refrigerator for Rs.35750/-. I do not know whom to approach.

whirlpool company services are very worst we still have warranty for 1 year
but they are asking service charge and spare parts charges
pls dont buy any whirlpool product in just 3 years our refridgerator not working properly not getting cooled .
very very worst service after service again it get problem with in 2 days
then servicers came and getting charges again and again i am having evidence for that it will going to become big issue. watch all

Refrigerator not working

Refrigerater not doing cooling

Customer ID:


454134






Complaints booking ref. 25087294

Complaints lodged on 20.05.2008 in your service center for fully automatic washing machine T-50. This machine is under AMS and Till date (22days passed), it is still pending. I am frequently calling in your service center for any updation. All service centre executives as well as seniors are passing the time and not giving proper reply. They are not serious to attend this machine. All are given always one slogan "Part is not available". If Whirlpool have a Brand vaule then 22days are too much for arrangement of any parts. Its means whirlpool or service centre are not interested to continue the after sales service, so that company is harassing the customer.


Regards
Ravindra Singh
Phone[protected], [protected]

To,
The Manager,
Whirlpool,
Chennai

Sir,
I brought a whirlpool fridge(model no.FF-350 Elite) in the year 2003 .we made an AMC also bcoz ur customer care people suggested us for better maintainence but i m very sorry to say that we are facing a lot of difficulties with d fridge.in 5 yrz time sum thing or the other is wrong.the modem has been replaced 3 times, and this month we had to replace the compressor.your customer care people attended us in time and took the fridge to there custody for the replacement.but now that they have already returned us our fridge back, we face a problem of water leaking from the back of the fridge.your people have attended us after 10 days of lodging complaint and now the problem still persists.inspite of so many complaints and call to ur head office and customer care, no body is responding.
My customer care numbers are BS [protected] .and BS[protected].we want a replacement of the fridge because we are facing so many problems since the time of purchase.so it is a request to kindly sort my problem else i will be bound to seek the help of other measures.
P.C.Senapati
([protected])

Dear Sir/Madam,
I have been a customer with your company for 4 years now and I'm sorry to say but my association with you has not been very pleasant.I had purchased a whirlpool refrigerator FF 450 Elite ICEMAGIC, double door in Sept 2004 and have already had numerous problems with the same.
Anyway that is not what my complaint is about.My complaint is about the very disgraceful and disgusting behaviour of your customer representatives and the service reps.
I had called up on the 20th to register a complaint about my fridge and called again on the 21st to follow-up since on talking to the rep on the 20th, I found him to have a very laid-back attitude.I was asked to speak with the service centre and when I posed my grievance, there was a Mr.Mukesh Upadhyay who started to yell at me.I even told him that he needed a crash-course customer relations.When I asked him to hand over the phone to some other service rep, he banged the phone on me.I then called the call centre and made a complaint which was again taken very lightly.I was finally put onto the manager Mr Akram who told me that he gets a thousand calls saying that their fridge work is urgent just like i told him.Now tell me sir, isn't that what he's sitting there for?Is he sitting there to solve a customer's problem or is he there to cause the customer a problem!According to me it's the latter.I would like to know if this is the way all your customers are treated.
The service reps are taught to tell the customer how they regret the inconvenience caused to the customer but don't take any steps towards the same.
Even the service rep who visited my home was very abrupt and curt with my maid.He called me to tell me that the compressor of the fridge was spoilt and that I should call the company and ask for a replacement.Now that, according to me, is not MY job to do but HIS!I regret my association with your company and would discourage my friends and family to invest in any of your products.
Anisha Advani
P.S.Please refrain from using any words of apologies if not followed by some concrete steps from your end

Im pleasantly surprised by the prompt reply by one Mr Mahesh Shetty from Whirlpool.He called me this afternoon after my immunerable and futile calls to the call centre and told me that my fridge will be attended to before 7pm tday.I'm glad to say that he has kept his word and the technician is here doing the job as we speak.
Thank you Mr Shetty

Whirphool Refrigerator Deluxe 230ltr — Refrigerator not working

Dear Sir,

I m ishwar kumar. address C-4/1, Yamuna Vihar Delhi-110053.
Refrigerater create cooling problem for one week. Pls provide the services And solve the problem ASAP. and give me SR. number.

Subject:- Regarding necessary action against my freeze.

Dear Sir,
I (Customer ID No. GB/C/0408/10018) is providing the following information regarding your product refrigerator 310 DLX Professional Titanium.

1. I was purchase your product on 24/04/08 by your registered dealer Fair Deal corporation Navyug market Ghaziabad201001.

o But it was observed by me that there is problem in both side wall of the freeze and I registered complain on 17/05/08
o Through the customer request no. GB[protected] I just made complain to Call center of whirlpool of India ltd, Ghaziabad regarding my problem but no action taken by the service man and higher authority and in this contest I meet and talk several time over mobile to the following members
o (Mr. S.K. Singh Mo no. [protected]
o Mr. Braj Mohan Mo. No. [protected], [protected]
o Narandra Sing Mo. No. [protected]
o Monaj Verma Mo. No.[protected]
Then after so many arguments my freeze is changed on 23/06/2008 through the invoice no. [protected].

2. After the replacement of the first the second product having the same problem observed by me and again I made complain through customer code no GB/C/0408/10018 on 09/07/2008 then through the necessary action finally product was replaced on 09/08/2008.

3. Now second replacement ok and it was conformed by the service man now you are not facing any problem with this product But the above said problem was again observed by me Then I registered complain on 26/09/2008 by the complain no. GB-[protected]only service engineer visited to my residence and say like that company engineer will see this matter.

4. My self and family are very busy so we are facing a lot of problem due to this freeze and on 22/ 11/2008 we again made complain through complain no. GB[protected] and finally talk to Mr. Shushil Singh according to him a company engineer will come and observe this case then any action to be considered.

5. Finally as on date no action taken by your company against my freeze so you kindly take necessary action either provide me good product or replace my money other wise I take help through the other medium.

For yours
Ruby Biswas
Mo. No. [protected], [protected].
Anirudha_biswas @ rediffmail. com

I had a problem in FAN issue Mastermind 220 L ref.Engineer visited site they said fan issue and would be 950 and charged 350 for visiting.When got material it shows MRP 504 .I asked eng why price difference.he didn't any answer ...why we are cheeted by whirpool. I called custumer care but know one responded properly...

09.07.2009

The Manager Customer Care
Air Conditioner Dept.
Whirlpool
Udaipur

Sub: Problem in my Split Mastermind Deluxe 1.5 ton A.C.
Ref: Four number air conditioner purchased from your authorized dealer M/s Chandra Landmark, Udaipur.

Dear Sir

At the very out set i am very disappointingly inform you:

• We have bought 4 nos. of above mentioned AC from your authorized dealer (which reference is got from your website) in second fortnight of May 2009. The installation of AC is also got done through them.
• You would appreciate that we have bought the AC only looking to reputation of Whirlpool. Since the starting there was problem in AC and still one of my AC is not working.
• Here I would inform you that looking to HOT Temperature we have bought the AC and invest huge amount for it. And it is useful and necessary for us in this duration else it is not required, if we have to live without AC or have to do some alternative then why we invest such amount I hope you would understand the situation.
• We have regularly informed to your dealer some time he sent the person but no satisfactory outcome had come and no proper cooling were receive and some time water comes inside the room wall. We have again inform him on 10th June 2009 when one of my AC could not start too.
• On our daily follow up he told that "I will send authorize service centre person for rectification of fault" sorry to say but Mr. Ajay Khanna came to my house on 13th June at 15.00 Pm approx and after inspection he told that there is some lack of Gas etc. so I will come on Monday (15th June 2009) to rectify the fault properly; but again after our followup he comes on Tuesday (16th June 2009) and do the some work at my home and assured me that now there is no fault.
• on 17th June 2009 Evening that AC again became non working, we inform the dealer and service centre person but he came on 19th June 2009 (In hot it is the after sale service for newly bought AC?) and after checking he told that there is problem in Compressor hence the same shall be replace and it takes approx 7 days maximum. On subsequent discussion with him, dealer and Mr. Bhupendra of your company, looking to temperature Mr. Bhupendra and dealer assure us the Compressor would replace and reinstall at my home with in 2 to 3 days. We have even SMS to all of them regarding my problem.
• After 3 days when we talk to them they told that with day or two the replacement would done but disappointingly thereafter nothing is happen in this regard on 27th June 2009 I again SMS them and yet to wait for replacement of the compressor.
• Now I hope you would do the needful action for replacement of the same and proper checking of my all AC immediately without further delay. You would appreciate this type of problem in fresh product and bed after sale service would effect your company's reputation in market.
• Further if the same was not replace today than these AC are not useful for us and you have to return back our money because if we can not use the AC in summer than it is meaningless and we have to take further action for the same, please also confirm who will pay (company, dealer, service person) for this delay, problem to us, coloring of walls etc.
We are looking for your prompt action and also hope that you would take action on your dealer, Mr. Ajay and Mr. Bhupendra for their unprofessional attitude and services which gives negative effect on Whirlpool name.

Thanking you

Nitin Bolia
34, Samta Nagar (North)
H. M. Sector - 3
Udaipur – 313001
[protected]

Hello,

I am Avishek Kunwar. I have a Whirlpool mastermind refrigerator. My mobile no registered with Whirlpool is [protected]/[protected].
Last week my refrigerator stopped working. It's been just 15 months I had bought this refrigerator.
I lodged a request at whirlpool customer care. The day after a service engineer/mechanic visited my placed and declared that particular motor has stopped working because of electric fluctuations. His indecent and arrogant behavior was a woeful experience and he disappeared throwing words like "Theek karana hot to bula lena".
Nevetheless, I am more concirned about my product and the company's claim on the product. When I bought that refrigetrator, the dealer conveyed me that stabilizer is not required to run the refrigerator. It has the automatic protection. The same also is mention in bold on my product branding area as "Stabilizer is not required". So how come the refrigerator motor goes burnt because of electric fluctuations.
My refrigerator is still lying in the same condition, and have not received any response from whirlpool after sales service team.

Therefore I request for the clarificatioin on this issue and suggestion to get my product repaired.


Thanks & regards
Avishek Kunwar

Hello,

I am Avishek Kunwar. I have a Whirlpool mastermind refrigerator. My mobile no registered with Whirlpool is [protected]/[protected].
Last week my refrigerator stopped working. It's been just 15 months I had bought this refrigerator.
I lodged a request at whirlpool customer care. The day after a service engineer/mechanic visited my placed and declared that particular motor has stopped working because of electric fluctuations. His indecent and arrogant dehavior was a woeful experience and he disappeared throwing words like "Theek karana hot to bula lena".
Nevertheless, I am more concirned about my product and the company's claim on the product. When I bought that refrigetrator, the dealer conveyed me that "stabilizer is not required to run the refrigerator", it has the automatic protection. The same line is mention in bold on my product branding area also, as "Stabilizer is not required". So how come the refrigerator motor goes burnt because of electric fluctuations (which could be controlled by the inbuilt refrigerator).
My refrigerator is still lying in the same condition, and have not received any response from whirlpool after sales service team.

Therefore I request for the clarificatioin on this issue and suggestion to get my product repaired.


Thanks & regards
Avishek Kunwar

The Manager Customer Care
Refrigeration Dept.
Whirlpool
Pune

I Rhishikesh Wagh bought 265 Ltr. Fusion Single door conventional whirlpool fridge in 2006.
From last 20 days I am facing below severe problems of this fridge :
i) Though cooling is set on minimum, generation of ice in freezer at frequent interval and because of that tripping several times.
Due to this, several time in a day, the water get drain out in tray kept on compressor. Excess water of it gets spell over on floor daily across the room.
ii) Refridg. door hinge on bottom corner is offset from the alignment. So door is not getting properly closed.

I raised service call on 19th Sept09, till date there is no concrete resolution from whirlpool service team.
Their service Engineer ( Mr.Sangram) visited on 21st Sept09 in hurry and in a minute of his observation, he concluded that this is severe problem and he may need to visit again for detail check. On first hand he felt to replace the refridg.door ( Its like advise to cut your leg if your leg has small wound.). he never turned back after.

On 26th Sept.09, I personally visited Whirlpool’s nearest auth.service centre, Phoenix Enterprise ( On Pimpre-Chichwad Rd.). The service-incharge called Sangram to understand his feedback. Sangram suggested to replace the refridg.door. On detail enquiry he further suggested to send some one to check again the cause of problem.
On my request, the service In-charge assured me that he will send expert again in next hour or so to check the fridge.
No one came to my place after that (My flat is hardly 1 km away from this service centre.)
Again I raised a service call on their Pune service number. To which their other service engineer (Mr.K/Gawade from Phoenix Entrp.only ) visited my place after 2 days. After complete check-up, he suggested to replace only the fridgethermostat and assured us that door problem will get resolved by putting washer @ door hinge at the bottom alignment part.
I agreed to it and told him to repair it urgently. Again he also not turned back even after 2 days. So I called him on his given mobile no. To my shock he told me that he went thru’ first report ( Sangram’s report) and he feel now the need of replacement of door along with Thermostat.

I requested him to again check the fridge and give me the final plan of action to resolve my issue.

But neither he nor any service tech. reverted back. Today its already 15 days are over but still the service team is doing trial and error. My basic question to company is :

i) Are your so called service engineers works on trial and error every time.
ii) Are you looking your service arm to really serve your customers or making superfluous profit by cheating them.
iii) Will you called this a quality product or your commitment to deliver poor quality? Is this company aim to delivery such poor quality products which will start giving problems to customers in 2-3 yrs of purchase?
iv) Is their no mechanism in your organization to track the unclosed Customer’s service calls. Are their no reviews (by seniors service experts) o[censored]nclosed service calls?Are their no SLAs on closure of service calls ?
Is it a normal course of action by your service team not to work on customer calls even after 15-20 days of registering it.

Today, I regret on my decision to buy this pathetic product from such unprofessional company. For others, I suggest don’t go for purchase of consumer durables if they are not backed by professional service to support it.

Regards,
Rhishikesh Wagh
M.[protected]

The Manager Customer Care
Refrigeration Dept.
Whirlpool
south india

sir i am arun i purchased 230l fusion single door fridge as date on 07.010.09 george enterprices porur chennai. today itself fridge not installed because of service people not came for demo, several time i make a call to purchased end (george enterprices) still now nobody came for install your service and customer satisfication is not full fill...

The Manager Customer Care
Refrigeration Dept.
Whirlpool
south india

sir i am arun i purchased 230l fusion single door fridge as date on 07.010.09 george enterprices porur chennai. today itself fridge not installed because of service people not came for demo, several time i make a call to purchased end (george enterprices) still now nobody came for install your service and customer satisfication is not full fill... contact no[protected]

Whirlpool is the most pathetic service i have ever seen in my life, they send me a damaged AC 2 months back and they still dont have time to replace it even after calling them more than 100 times...Whirlpool...u suck big time... finally i have decided to launch a complaint in the consume court today... Dont ever by any whirlpool products, you will be in a big loss...

dear sir,
my complain no is AH[protected] of dated 9/8/2010. about unsetisfectory demostation and bulb of our m/w oven is not working after so many reminders on phone. i have force to complain about this writing.
so need full for my complain and chek about your service, we are not setisfied. your services are so reduculas.our m/v oven bulb work only 1st day when we brought it.
we are waiting for your possitive attitude with thanx... conact no([protected])
Dilip Shastri

I have a LG fridge(modelno.-WRNA228620).Unfortuanately its rear wall above the vegitabe wall is swelling.i want my problem to be checked immidiately.Plz send anyone to check it.My address is-LODIPUR FIREBRIGADE CAMPUS QUARTER NO.2 PATNA-800001.THANKU

Sorryyy...! My fridge is of WHIRLPOOL and i termed it as LG.

i need a whirlpool mechanic for my washing machine.no body is willing to listen.i bought a new machine but water is not getting in the inlet pipe.
pl ct me on [protected] urgntly
cyrus

I had been using a whirlpool washign machine. I had a complaint mentioning that it was not working properly. The person who cam for service was more interested to sell the trolley which is suited for the machine as well as a powder which is used to clean the machine. They were not able to sort out the issue even after i had complained it for 3 times. Moreover i contacted their customer service in the number[protected]/[protected]Mumbai). I am not mentioning the name of the useless people who are posted as Area Service Manager. Even after repeatedly calling them no one has still responded even after a week. So i advice peeple to never use whirlpool products only because their service is below standard

this is th worst machine for washing which came into market.

My washing machine is not working, It is Whirlpool white Magic splash top loaded. I need to service person contact details. My location is Bangalore, Arekere. My number is [protected].

VERY POOR SERVICE AFTER SALES

Extremely poor service. To service my washing machine 3 times, but no one sorted it out. They will come only for inspection and afterwords they dont care about the customer at all. There is absolutely no tracking of complaints and goes in dust bin. Such a stupid service from Whirlpool (they call themselves as MNC)...

Sir,

I bought brand new whirlpool refrigerator of Fusion of 200 L from Thermoking, Central Market, Lajpat Nagar, New Delhi on dated 5 July, 2009 (copy of the bill enclosed).

From the day of delivery, I found it manufacturing defect. The drops of ice water continuously falling inside the refrigerator and also leakage from the back side of the refrigerator. When I kept a corrugated sweet box in the fridge it has completely soaked the water and all the sweet have become destroy. I complained two times to Show Room (Thermoking) as well as whirlpool Service Centre (Ph.No.[protected] with Complaint no. DL [protected] and DL [protected].

After a day whirlpool engineer (Ramesh [protected]) visited to my place and he himself observed and told that air is passing in the refrigerator. He had stuck electrical tape on the back side from where it is leakage but problems is remained same. I again informed the Service Centre and again they sent an engineer named Mohd. Abbas Ali (Ph No. [protected]). He also checked but unable to rectify the problem. I request him to replace the same so he told me that he would inform to the Company. I was waiting for response from Whirlpool but in vein. I again contacted to Service Centre and requested them for replacement but this time they again sent an engineer named Shankar ph. No.[protected] on 26.7.2009 but he was also unable to rectify and promised for reporting to the Cell of Quality Centre but no action has been taken so far. I contacted to the Service Centre repeatedly and another engineer named Zulfiqar visited my place and said that he would inform for placement. But no response has been received from whirlpool so I contacted to Mr. Zulfiqar asked him for forwarding the report so his has told me that the report has been forwarded to the Quality Centre. I am continuously calling to whirlpool Service Center and on 3rd August. Then I telephoned the Service Centre where a lady named Ms. Minakshi had spoken who has already aware of the defective fridge but she said that no report for the replacement of the refrigerator has been traced in her record so she can't do anything only informed the supervisor and he will contact to me. But no telephone call has been received from that side. On the next day evening I again telephonically contacted the Service Centre and a receptionist received she again promised to contact me to a supervisor. After two hours on the same day a supervisor named Sanjay had a telephonically talk and told that give him two days for delivery of new one. But no reply from the supervisor has been received till date (i.e. 10.08.2009). on 11th August at 4:40, I contacted Mr. Kapil Kothari (Mob.: [protected]) and he said that he would contact me after checking the record and the same day an engineer named (Sumeet or Sameer) visited and he said that if we report that the fridge is defective then some amount will be deducted from our salary because it is the responsibility of the quality control cell to check the items properly before sending any item into market.




I had again telephonically contacted to Service Centre and this time Engineer Mohd. Abbas Ali visited my palace. After re-checking the fridge he had a telephonically discussed with Supervisor Mr. Sanjay for the replacement and then asked me photocopy of the fridge bill. After handing over the copy of the bill I asked him when would we contact you or service Center for this purpose. His reply is that you need not contact and we should do everything for replacement and a new fridge will be delivered soon. We were waiting for 4 days but no action has been taken. On 18.08.2009 I again telephonically contacted Service Centre and that side a lady pick up the phone and gave me another complaint number ([protected]) and after one hour an engineer named Kamlesh also visited and check the fridge and admit that there is a moisture problems and he will report the service centre. When the engineers visited our place and we told reporting this defective fridge for replacement so their face become changed it seems that they are frightened to report that the piece is defective or any threaten such as amount deduction from their salary has been given to them .


It is, therefore, requested to please to look into the matter and instruct the concerned cell of your company to replace it as early as possible.

Thanking you,
Yours faithfully,


(Suhail Ahmad)
I-17/A, Thokar No. 4,
Gali Muqqaddas Girls’s School,
Abul Fazal Enclave Pt- I,
Jamia Nagar,
Okhla,
New Delhi - 110025

Dear Sir,
I am using Whirlpool Washing Machine Model : 9111 (S60Buzz) with the Serial No.INB[protected]. For last 2 months it is not working properly. I need a whirlpool mechanic for my washing machine. Please depute the technician. The Drain and Fill Button is not functioning. I tried to contact the service centres. But the telephone numbers, which previously given through a printed list are not working. I already log a complaint by making a phone call to[protected] on 3rd Ocotber, 2009. But i didn't able to get any response from your side. Pls. try to engage the service engineer to rectify the defect as early as possible. My name is Mahaboob Basha. My contact Number is [protected]. Jammalamadugu of Kadapa District, Andhra Pradesh.

Dear Sir,
I am using Whirlpool Washing Machine Model : 9111 (S60Buzz) with the Serial No.INB[protected]. For last 2 months it is not working properly. I need a whirlpool mechanic for my washing machine. Please depute the technician. The Drain and Fill Button is not functioning. I tried to contact the service centres. But the telephone numbers, which previously given through a printed list are not working. I already log a complaint by making a phone call to[protected] on 3rd Ocotber, 2009. But i didn't able to get any response from your side. Pls. try to engage the service engineer to rectify the defect as early as possible. My name is Mahaboob Basha. My contact Number is [protected]. Jammalamadugu of Kadapa District, Andhra Pradesh.

Dear Sir,
I am using Whirlpool Washing Machine Model : 9111 (S60Buzz) with the Serial No.INB[protected]. For last 2 months it is not working properly. I need a whirlpool mechanic for my washing machine. Please depute the technician. The Drain and Fill Button is not functioning. I tried to contact the service centres. But the telephone numbers, which previously given through a printed list are not working. I already log a complaint by making a phone call to[protected] on 3rd Ocotber, 2009. But i didn't able to get any response from your side. Pls. try to engage the service engineer to rectify the defect as early as possible. My name is Mahaboob Basha. My contact Number is [protected] or [protected]. Jammalamadugu of Kadapa District, Andhra Pradesh.

dear sir,
i need to lodge complain against my whirlpool washing machine model no.9111. it's drain pipe is continiously leaking while wasing also...i hav checked all the knobs and switches etc...a fast servicing is expected fron ur side.
shashi
[protected]
varanasi, up

NEW WHIRLPOOL WASING MACHINE SPINNER NOT WORKING

I HAVE PURCHASED A NEW WHIRLPOOL WASHING MACHINE 3 DAYS BEFORE. THE SPINNER IS NOT WORKING PROPERLY AND THE SOUND IS ABNORMAL, VERY HIGH HARIHAR TRIPATHY MOBILE-[protected] [protected]@yahoo.com

I have a SBI Credit card which is I have never use In spite of this their representative has given me a Super Suraksha Policy on discussion over phone for Rs.100, 000/- with a premium of Rs.2613.00.

As, I had paid the entire premium in two Installments, after discussion with their executive over phone

Now their total Bill comes, as on date 10.05.2008 is Rs.7468.10 Which is totally wrong

I have many time complaint through e-mail but they says that you have to paid above mentioned amount .

Brief given facts only point out that you are aggrieved and there is deficiency of good and services and hence, it is difficult to advice properly. However, generally speaking, presuming you have lodged complaint and you were not attended adequately to your satisfaction and that 6 ACs still at malfunctioning stage, you may seek legal recourse. To start with, send legal notice thru your lawyer for deficiency of goods & services. Then course will follow.

I have purcahsed a fully automatic Whirlpool washing machine on 19.12.2008 till date Technicians have not come for the Demo.

My cal lno is 27664. Request you to please send your technicians at the earliest as it has crossed already 5 days

Regards,
Mohamed Ishaque Sheriff
N.no 122, Old No.17/2 Seeyalam St Ist Lane
Villivakkam,
Chennai 600 049
Mobile:[protected]

Yesterday dt. 25/5/2008 I purchase Whirlpool Washing Machine White Magic Splash from Aarifi & Co Pvt Ltd, Opp.TSR Complex, Station Road, Visakhapatnam, Andhra Pradesh - 5300160.
Yesterday dt. 25/5/2008 Aarifi & Co Pvt Ltd delivered me seal pack said washing machine.
Can You sent today your technitian for Demo and Intall said washing machine becz today
Please Reply as early as possible.

Please Sent your Technitian my home Today
Thanking you sir

Yesterday dt. 25/5/2008 I purchase Whirlpool Washing Machine White Magic Splash from Aarifi & Co Pvt Ltd, Opp.TSR Complex, Station Road, Visakhapatnam, Andhra Pradesh - 5300160.
Yesterday dt. 25/5/2008 Aarifi & Co Pvt Ltd delivered me seal pack said washing machine.
Can You sent today your technitian for Demo and Intall said washing machine becz today
Please Reply as early as possible.

Please Sent your Technitian my home Today
Thanking you sir

Regards,
B.Nagaraju,
D.No - 11-206,
Ramakrishna Nagar,
Gopalapatnam,
Visakhapatnam,
AP-530016

fully automatice demo camplent

model 450 dlx pr0f carbon 5s
cost31000 aprox
dop14-09-09
friz malfuctioning reported on toll free no on 14-08-13
told that sensor, pcb is to be replaced
still waiting for the service person to come and change parts
highly dissatisfied with the response recd from whirlpool
feel bad