Whirlpool India Complaints & Reviews

Whirlpool India — Unreliable Product - Washing Machine

Fully Automatic Top Loading Washing Machine. Worked till the warranty period. Compalints started just after waranty period. For repairing they want the AMC, otherwise, they want us to pay for change of parts.
Are they service providers or CHEATERS???.

Dear Sir,
This is to brought to your notice that on 3.1.2009 I came to alappatt super shoppe at Broadway, Ernakulami and enquired about purchase of new whirpool geniu fridge against old videocon refrigertor.Accordingly the old refrigertor accepted orally for RS1800/- and Rs 200/=was paid by me as advance vide receipt no 3.1.2009 .However a invoice was provided for New G supreme 180 l refrigertor with a bill cost including 12.5% tax over the cost of fridge ie RS 7991.10 totalling Rs9000/= vide invoice no F08949 dated 3.1.2009.In the invoice it was noted that total amount as Rs 8200 less advanced paid as RS 8000/=.A gift was given to me The amount was obtained on 5.1.2009 from my residence after delivery of the fridge and taking back the old fridge.It is unfortnate that consumer like me was not considered without providing the following .
1.No refrigertor key was given
2.No waranty card was given displaying warranty period, items of validity etc and no signature was obtained from the purchaser or his representative.
3.The bill displaying the details of the s.no of the fridge was not given alongwith sela of the firm and authorized signature of the company .
4.The total amount paid by me was Rs 8200/= and the agreed cost for old working refrigertor of videocon brand green colour VNR A16AM modelwith s, no 143339 was Rs 1800/= making a total of Rs 10, 000/= while the invoice (not the bill) was for RS 9000/= led to loss of Rs 1000/= to me.Even on inclusion of the transportation, loading and unloading costs the loss for me is Rs 500/=
5.The receipt for Rs 8000/= payment also not given to me by ythe firm.

It is unfortunate repute firm of your standard created such a problem to me on the above lines.Please ask the concern to correct the lapses, provide the key, bill, recepit, gurantee card, balance Rs 500/= and inform me immediately by return email to [protected]@mpeda.nic.in or to phone number [protected] tommorow(6.1.2009) otherwise there is no option for me except to approach the consumer redressal forum .

regards
AL.Muthuraman
First floor,
Manthanathu,
Behind Post Office
Vytilla, Kochi-682019

Dear Sir, Ihad registered a complaint for my Washing machine with ref.no: HD-[protected] on 26/10/08. But, till today no action was taken. Pl.let me know the status.
Address:81A, TypeV, GPRA Campus,
City:Hyderabad
State:Andhra Pradesh-Hyderabad
PIN:500 050
Telephone:[protected]
Email:[protected]@yahoo.com
Response Mode :Phone
I had been interacting with the service people since long time, but, to my utter dismay there iis no proper response. Every time they reply that spare is not available, and it shoule come from CHINA. I think they are not interested in after sales service, which is essential for any company to grow .I am unable to use the washing machine

LG 250ltr fridge — i have a defective fridge and need to get it replaced

Respected Sir
I have bought my LG fridge from Kohinoor Electronics on 18 December 07
my fridge has lost cooling in the bottom fridge section

1) 8 January 2008 part replaced bimetal controller & timer
2) 15 March 08 part replaced bimetal controller
3) 10 June 08 part replaced bimetal controller & timer but fridge still does not work even as of today complaint no (w8c[protected]
4) Still not working as of today June 13

This machine is DEFECTIVE and we have only one fridge in my house .I want this fridge to be replaced immediately as food gets spoilt regularly due to non cooling in the bottom section
i am fed up with this machine and want it replaced immediately. Please feel free to call me on my cell any time.
--
Warm Regards,
Cyrus Bharucha
Pixels Inc
604/D, Khurshed house,
Lady Jehangir Rd,
Dadar (E), Mumbai -400014.
Cell: [protected]
Tel:24173585, 24153119, 24124018
www.pixelsincorp.com
cyrus.[protected]@gmail.com

We have taken Whirlpool Refrigerator(300 ELITE) [double door] just before 3 months, we have given many complaints to the shop where we bought but there is no proper response from their side.

The problem is that "refrigerator cooling system is not working and there is no air flow in it". So all items are spoiled when we keep in it. PLEASE TAKE IMMEDIATE ACTION TAKING OUR COMMENT INTO CONSIDERATION.

I agree with all the whirpool complaints, as I have just purchase a 310 ltrs. refrigerator in Feb'08, for last 1 month now the company & its engineers, customer service employees are taking me for a ride. Thay have not been able to fix up the complaint of no cooling at all in the refrigerator. My contact no. is [protected]. I think we all should bring Whirpool company to court only then they will do something about their product. Ps. contact me if you believe in bringing the culprit to the book.

We have purchased a double door refrigerator nearly 15 months back, its stopped working 2 months back. Immediately i gave a complaint they gave me complaint number HD[protected] and they told me that my one year free maintenance is over so they'll charge me Rs.280 and it'll take 48 Hrs to vist my place. Even after two weeks no one turned-up. When i called again they told my ticket has been closed and they are asking me why i'm giving same complaint again...how a complaint can be closed even without attempting to repair (or) no technician visiting my place??? and they gave me another complaint number HD[protected]... it's been TWO months now i have made so many calls to so called customer care center but no one turned-up till now.

PLEASE TAKE IMMEDIATE ACTION ON MY COMPLAINT.

Company like whirlpool not able to provide proper after sale service to their customers why they are selling products and instead of spending so much money on their adds why can't they spend the same to retain their customers.

LG 350 L Double door refrigrator — Refrigrator Cooling Problem

I had unfortunately purchased 350 litre LG double door refrigerator this month and refrigerator have problem in cooling from very first day. Days back I complained to LG (rude) customer care that the refrigerator is not working as desired and they assured me that they will send someone within 24 hours to check the refrigerator.

It’s already 5 days of complaint and no one from LG has yet visited my place. I have made around 25 calls to their call centre and every time I am getting the same response that within one hour some technical person from LG will call me and fix the appointment to visit my place.

I asked them to escalate the matter but the call centre executives are not ready to forward their call to any senior manager. I have been facing a lots of problem and mental tension because of this refrigerator. I cannot store vegetable, milk etc at my home. Also, The LG call centre executives are very rude and impolite.

Now please you suggest me what should I do whether I should keep silence or I should stop taking all the products of the LG and suggest my other friends to avoid taking the LG products because of the problem I have faced.

I am very disappointed by the LG product and service.
Please I hope you would surely take some action

Thanking you,
Regards
Akhil guru

Hi,
Even I have a similar problem. The refrigerator stops cooling in between and all the items get wasted. I complained and the service people changed compressor, gas etc etc. But again after 1 week I observe that sometimes the fridge stops cooling and then again starts working after a gap of some time.
Definitely there is a manufacturing defect with whirlpool refrigerators which causes all these problems.
I am having a 250 ltr double door model about 1.2 yrs old.Does anyone has any idea why is this happening?

To, Date: 20/01/2009
The Customer Care,
M/s Whirlpool of India Ltd.
Whirlpool House, Plot No. 40,
Sector 44, Gurgaon – 122002
Haryana
Tel.: PH[protected] & Fax[protected]

Subject: Complaint against after sales and service

Dear Sir,

We had bought a Whirlpool Refrigerator (230lt, Product R/6, Model no. 10056, SI.no.INCO[protected] on 20th Jul 2006.
Last 1 month before I have lunged a complaint no. 022432 against my Whirlpool Refrigerator (230lt, Product R/6, Model no. 10056, SI.no.INCO[protected] and the service centre M/S Goyal Enterprises, F.I.E patpat ganj Industrial Area Delhi Service Engineer Mr. Abdul attend my complaint (Authorized Service centre for Whirlpool)

Service Engineer Mr. Abdul replaced the refrigerator compressor in under warranty and I was pay A/c gas and electrical Item Charges: 1445/- But again after 3 week I observe that refrigerator stops and where the cooling stops in both compartments, ice gets melt and the food inside gets perished.

This is 2nd time same problem and definitely there is a manufacturing defect with whirlpool refrigerators which causes all these problems. Does anyone have any idea why is this happening?

We are now totally dissatisfied with this product (refrigerator) and your 3rd class after sales and service. And I have a large mistake that was purchase whirlpool product. I want talk to Sr. Customer care.

We would like the company to take immediate actions either to repair the refrigerator to our satisfaction or to replace the same.

Otherwise If I m not satisfied I will write a latter to consumer court and CNBC media.

Thnx,

Amit Gupta
Mobile no. [protected]
1477, Janta flat Nand nagri
Near G.T.B Enclv.
Delhi.

I agree with the complaints on Whirlpool Refrigerator.

I too had faced similar problems with the Whirlpool Refrigerator. I had purchased a Double Door refrigerator Model No. 340DL DLX INOX 4S - Serial No. INA[protected]Customer ID : MB/C/0208/6033) from Vijay Sales, Borivli East. I had been always having problems with this refrigerator. It stops cooling in between and then we have to register a complaint with the service centre. The technician comes and does something and then it works for some days/months and again the problem recurrs.

I sometimes wonder whether they have sold me a defective one.


Pradeep Nair
Flat No. 2001
Shivalaya Towers
90 Feet Road
Thakur Complex
Kandivli East
Mumbai

Tel :[protected]

Attn. To : WHIRLPOOL INDIA LTD.

Pls note Since as per your confirmation that you are the authorized Dealer of Whirlpool Refrigerator, we have brought the Whirl-pool Refrigerator from Your Shop in year-2005.

Purchase details are as bellow:

Dealer Name
Electronic System,
Nehru ground NIT Faridabad
Bill No. – 8221 --- Dated – 30 Oct. 2005.
In Name – Sanjeev
Capacity – 250 Ltr.

Pls note the refrigerator has the cooling problem and it not cooling enough to making the ice cubes in the ice tray. Also the refrigerator consumes electricity more by 50% higher then previous.

The refrigerator has making continuous noise which is very-very irritating and making us mentally upset.

Pls note I have 3 small children’s and wife, and they are forced to stay with the faulty refrigerator, since after so many telephonic complaint this was not taking care by the company. This makes very dangerous effect on my family.

Since the refrigerator is under the warranty period given by the company and we have made so many complaint to the customer care of whirlpool regarding the above problem, but after many telephonic complaint we are not getting any response.

Pls note I am the service person and I can not take leave for the cause which needs to fix by the whirlpool.

Pls help me to get fix this problem or change the refrigerator with new set since the refrigerator is under warranty period or else I have left no choice and take this matter to press & media and consumer court.

Thanks/regards
Sanjeev
Mobile No - [protected] / [protected]

my refrigerator not working
i want contact details of service centre at Balanagar, Hyderabad.

Fridge -whirlpool india — No cooling

dear sir/madam

i purchased fridge of Whirlpool (double door) model no.8112, seriol no. is INA[protected] on the date 03.04.05 FROM THE DEALER IN GURGAON (SAMRAT ELECTRONICS.

i am facing the problem of No cooling, against this i registered the complaint on date 19.04.09 at helpline no.-[protected] the complaint no. is HR[protected], 641.

TILL TIME NO ONE ATTEND THE COMPLAINT I HAVE CALLED MORE THAN 06 TIMES AT YOUR HELPLINE NO.

EVEN I CONTACTED AT YOUR GURGAON NO. BUT TILL NOW NO RESPONSE.

I AM VERY MUCH DISAPONTED FROM THE RESPONSE OF WHIRPOOL.

I HAVE REGISTERED A COMPLAINT AGAINST THIS IN CONSUMER FORUM ALSO.


SUNIL GARG
[protected]

HOUSE NO.1918/3 RAJIV NAGAR, NEAR ROHILLA DHARMSHALA
GURGAON, HARYANA

dear sir /madam

within a week again my fridge is not cooling even after compressor change,
i paid Rs1560 to the service engineer/whirlpool but still its not working.

i again requested to whirpool customer care (ref.no. is HR [protected]).

i am totally dissatisfied from the performance/quality of Whirlpool and am worried too that what will happen when its warranty period will be over because i already wasted Rs 1560 on this last week and i dont know how much i have to pay more now.

please arrange some senior qualified engineer to look into the matter to solve the problem permanently.

thanks and regards
sunil garg
[protected]

Dear sir/ ma'am,

WE had bought a Whirlpool Refrigerator(30 platinum master mind) on 06th june 2008.
But for the last 1 month the refrigerator stops working, where the cooling stops in both compartments, ice gets melt and the food inside gets perished.

We had tried to logged complaints a lot of times, but all the times the cotomer care executive were not able pick my phone. WE are now totally dissatisfied with this refrigerator. We would like the company to take an immediate actions either to repair the refrigerator to our satisfaction or to replace the same.

Would appreciate the immediate action. cell no . i[censored] want 2 cont [protected]

I have a 350 lts FF magic refrigerator which I purchased in 2003. Exactly 5 years later in Nov the relay stopped working. After repeated complaints a service engineer finally showed up 15 days later.

I have again lodged a complaint on 11 Jun 09 complaint no. 5039/Hyd that the refrigerator is not functioning. I was assured that the service engineer will visit under 24 hrs. Now it is 3 days and someone is yet to call up. Repeated calls to the call centre has yeilded no response except empty promises.

I request people out there to not even consider buying Whirlpool products and the after sales service is one of the worst and they have no regard to the inconvinience caused to the customers.

I have purchased 340 ltr. refrigerator 18 month back . The Door is not closing Lodge compliant on 11.06.09
no. MBO[protected], technician came and check no remedial action on it nor he has taken signature on
complaint card . we are trying to lodge complaint again the operator gave answer that Complaint is pending

Rajesh Mehta
[protected]

Dear Sir

We had bought a Whirlpool Refrigerator 4 years back. Within this period we come across many complaints with this machine.
Now, for the last 1 month the refrigerator is not cooling ice gets melt and the food inside gets perished.

We would like the company to take an immediate actions either to repair the refrigerator to our satisfaction or to replace the same.

Would appreciate the immediate action.

Regards
MURALEEDHARAN. K.
BRANCH MANAGER
BALMER LAWRIE & CO. LTD.,
THIRUVANANTHAPURAM-695008
MOBILE NO. [protected].

Worst refrigerator. I recorded my conversation with Sindoor today and demanded a complete replacement. Their technician goofed up the cooling in last call. In first 2 service calls he couldn't fix the cooling and in 3rd call he did something and 2 days back my fridge coil burnt and it blew up.

I'm probably going to launch a Consumer complaint as well as possibly Police Complaint if this is not resolved. Even their website does not have email refrence

We had bought a Whirlpool Refrigerator(250 Mastermind) on 08th June 2008. Just after completing the warranty period, on 15th June, 2009, the refrigerator stops working, where the cooling stops in lower compartment, the food inside gets start spoiling.

We had logged complaint on 24th June, where the Customer care given an eastimate of Rs. 1500 to 2000 for refilling gas, filter & labour charges, Seems very surprising that the refrigerator was waiting for warranty expiry date. We were in trust of this product, but in real terms its not trustworthy.
Would appreciate if the same can be considered within warranty which expires on 8th June09.

Regards
Sanjeev Sharma
[protected]

Dear Sir,
I have been a fan of Whirlpool few years back when I first purchased an Air conditioner & then I purchased a Washing machine & then a double door 340L refrigerator. Keeping in view the Service provided by Whirlpool during the years o[censored]se, I had recommended Whirlpool to a number of friends of mine.

This year I had called for a service engineer for service of my AC & washing machine and my Refrigerator for the cooling problem we were facing.

This time I am facing a problem in such a way that it has changed my perception of the Whirlpool Products & I will have to think twice before purchasing the products of Whirlpool.

Reasons for this –
1) We were facing problem of cooling in the refrigerator & water dripping inside the fridge & some boxes to be replaced. I had called for the Service engineer for checking & correcting the problem in the month of April, 29th. The engineer visited on 30th April, corrected the problem of dripping (which was not corrected in actual & is still the same) & asked to kept the fridge outside the Kitchen (which is 15 X 10 feet size). The service charges for the same were paid as Rs.395/- as service charges & Rs.2200/- for the peripherals. We were happy that the problem must be over. We kept the fridge outside the kitchen same but the problem was still the same. – Call reference No. GB[protected] Dt. 29.04.2009
2) We called in for the Service engineer again on 15.05.2009 & gave him again the description of the problem. He again tried something & later told us that another engineer would be visiting again. – Call reference No. GB[protected] dated 15.05.2009.
3) When nobody turned up for a few days I called upon the customer care again around 22nd or 23rd (I don’t remember the date as I was not provided with the Call reference No.) & I was told that they are having the problem unresolved in their systems too & very soon engineer Mr. Zafar Khan would be visiting.
4) Mr. Zafar Khan visited around 26th or 27th of May, carried out checkup & told me that as the climate was not very hot during that time (due to the rains during that period) he would be visiting as the climate becomes more hot & gave me his mobile No. as well. We waited for him for the next week but when he didn’t turn up we tried his mobile. One day he didn’t picked up his phone & now we are getting message that the mobile is switched off.
5) Today, 8th June 2009 14:15 pm, when I called up the customer care again, to my surprise, I was told that why have I not spoken to the customer care about all this & that I need to pay the Service charges again for the new visit. When I told him that the problem is still unresolved & why should I pay the Service charges for the same problem again & when I narrated him the entire sequence of the events, he told me that he shall be arranging a callback from a senior person.
6) On 8th June 2009 17:15 pm, I received a call from the Senior person who after listening to the problems I am facing, said that he would give me a call back soon, who didn’t call me thereafter.

I am not able to understand that why the problem is not getting rectified. Is it that the Whirlpool is interested in making money in after sales service only & not in the customer satisfaction. I have no hitch in paying service charges but the why should I re-pay the Service charges for the problem which has not been cured as yet.

We are facing problem of cooling in such a way that all the things kept inside the fridge gets spoiled. Even the milk gets contaminated overnight.

I’m having another refrigerator 175 litres of LG which is 5 years older than this one, but performing in a better way. Please guide me, should I change my perception about the Whirlpool products.


Regards


(Bhupendra Singh Pundir)

I am also facing the same problem of refrigerator not cooling company said the gas of refrigerator is getting leaked. Now the problem occurs at least twice yearly and we end up paying the some of around Rs. 700 on each service.

The continuous Problem in the refrigerator has changed my perception of the company.
It has let the credibility of the company down at least for me.

I too have a Whirlpool Icemagic elite 350 model.
For the last one - one and half months I am facing the same problem.
Though the indicator LED glows, the cooling stops in both the compartments and the food stuff inside the refrigetor spoils.
Each time we log a complaint, the service engineer comes nad replaces a part called 'Modular' and the story repeats within 7-10 days. Today is his 5th or 6th. visit.

I think the issue is with this model of Whirlpool.

Whirlpool should come one with a scheme to replace their defective pieces by giving some good replacement option.
I am open to invest some money, if this is workable.

I had purchased a air-conditioner from whirlpool company to enjoy my summer season on dated 0402.2009. but I am sorry to say that from first day this A.C is not working properly. I did complaint so many times (detail as given below) and your engineers comes but there is no response, still it is pending.

My all complaints numbers are given sa below :

First complaint number [protected]
Second complaint number [protected]
Third complaint number [protected]/08.07.2009

Sir,

I am your valuable customer.

Please do needful as early as possible.


Thanks

Sarla Upadhayaye
[protected]

H.No. 3G-29 N.IT, Faridabad

Refrigerator — stopped cooling within the warranty period

I have already registered my complaint about the Refrigerator, still under warranty for the cylinder and the gas, suddenly stopped cooling.
The reference number of the complaint is: 217770 of 16-08-09.
My wife and I are both in the late seventies and have to take injections which have to be kept in a refrigerator. If the medicines/ injections go bad because of failed cooling, we will cease to be protected and we will know the damage only when the illness gets worse.
We request that this complaint be attended to without delay.
Thank you,
Mrs Raj Anand Sarup
Phone Nos.[protected]
Mobile: [protected]

Complaint: Refrigerator not Working.

MY Address: Ram Niwas
5297, Sector-3(36 Gaj)
Ballabhgarh, Faridabad-121004

Sub: My Complaint MY Refrigerator Not Working.

Address: Ram Niwas
5297, Sector-3(36 Gaj)
Ballabhgarh, Faridabad-121004
Phone No.[protected]
Mob: [protected]

Sub: Refrigertor Not Cooling

Name Address : Miss. Rashmi
5297, Sector-3(36 Gaj)
Ballabhgarh, Faridabad-121004

Phone No.[protected]

Mob. N0. [protected]

I had bought a whirlpool Icemagic double door refrigerator 5 yrs and 6 months back. Till date 3 times i had to get its module changed. I have spent a total of Rs 9900 on module change alone. Also now its compressor is not working. The 5 years warranty has expired only 9 months back but now i will have to spend more than Rs. 5000/- for getting it replaced.

SO in short i have spent more than Rs. 15000/- on the refrigerator which is less than 6 yrs old.

I am completly dissatissfied with this refrigerator. I have henceforth decided not to buy any of whirlpool products.

whirlpool india double door refrigerator — not providing service even after payment of fees

dear sir, i (ashok kumar jalan) presentaly residing at natural green complex, bd-37, rabindra palli, kestopur kolkata-101. i have a refrigerator of whirlpool in which leakage problem is there, for which i have complaint and remind about it 6 times but not got service yet. complaint no is KL[protected]. i also called at authorised service centre ( ZEN services), who provides the service but they are also not responding.sir i already paid service charge but still not satisfied by the company.sir my phone no is [protected]. sir please take action as possible as earliest. thank you

We have bought Whirlpool refrigerator 3 years back, now the problem with it is, that one day cooling is fine in both compartments but on the other day it is like, Ice is melted and things in lower compartment gets spoiled. we lodged a complaint in Whirlpool BUt there is no respose even from them

We had bought a Whirlpool Refrigerator 3 years back. Within this period we come across many complaints with this machine.
Once door of lower compartment was broken it actually fell down.
Now, for the last 2 months the refrigerator is not cooling ice gets melt and the food inside gets perished.

We wrote a mail as well but no response till now.

(This happen intermittently one day it works and then for few days it doesn't)

Definitely there is a manufacturing defect with whirlpool refrigerators which causes all these problems.

We would like the company to take an immediate actions either to repair the refrigerator to our satisfaction or to replace the same.


I'm so mnuch dissatisfied now, That we went to buy washing mashine when they were showing us Whirlpool machine< I said "NO" we don't want anything of whirpool

Would appreciate the immediate action.

Regards
Anurag Agarwal
Delhi
MOBILE NO. [protected]

Refrigerator stops cooling
Dear Sir

WE had bought a Whirlpool Refrigerator on 8 to10th FEB 2010.
But for the last 4 month the refrigerator stops working, where the cooling stops in both compartments, ice gets melt and the food inside gets perished.

WE are now totally dissatisfied with this refrigerator. We would like the company to take an immediate actions either to repair the refrigerator to our satisfaction or to replace the same.

Would appreciate the immediate action.

Regards
Sanjay Pawar
[protected]

FAC-2229, Block -B, S.G.M Nagar, Faridabad (Haryana)

same with me i brought my refrigerator 310 litre, with in two year, i refilled the gas two times still it is not cooling, and no response from whirlpool call me at [protected]

I agree with all the whirpool complaints, as I have just purchase a 310 ltrs. refrigerator in nov'08, for last 1 month now the company & its engineers, customer service employees are taking me for a granded. Thay have not been able to fix up the complaint of no cooling at all in the refrigerator. My contact no. is [protected]

Whirlpool — Problem in Refrigerator cooling system

I purchased ref grater model no.10859, SR.NO. INA[protected] three years before. I found cooling problem. First time I do complaint to customer Care against the complaint no GBO41/003137 on 09/04/2011.

First time action taken by customer care and Mr. Raju Malya a person from service station had refilling gas and also removing or changing some parts from it. He has not returned that “part dryer” . We paid Rs. 1130 against bill no. 224. He also mention the period for warranty is three months. But the problem was same from day first of servicing .

Today on dated 18/04/2011 ,After continuous calls on customer care, they send an engineer. He mentioned that cooling was not affected by this refilling . He has done wrong work. That was not need to do it.

After long discussion with his officer and his officer’s pressure, he mentioned and changed his last statement that “according to that guy that was problem” and “according to me this is second problem,” you will have to pay 1500 more for this work. When I replied that this fault has done by your side and you are sending a trainee who has done mistake due to not surety about the problem. Then why have you refilling and changing my fridge parts.

He again talk to his officer and again said that you will have to pay Rs. 800 for it. They went at 3.55 P.M. from my house.

This time all circumstances has reflected a clear chain of burglar who are not clarifying problem but also stolen parts with chain work.

I am facing this problem from past 10 days and very unsatisfied with the vocabulary and rough tone of customer care. I am sure that everybody has sharing contribution in this whole work because they are bargaining in payment. (As ex. 1500 nahi to 800 de do. )

Every time they are sending new person and I have not any proof that how can I mention my problem. Complaint have done by mobile no.[protected].

So all people's i requested you, plz do not purchase any whirlpool product, i[censored] bought then faced lots of problems from a chain of burglar.

Thanks.

Whirlpool India — Fridge not working

I have been complaining about my fridge to the call centre for the last 13 days. The first complaint was registered on May 20, 2011 and since then I have registered three complaints. Till date i.e, June 1, 2011 my fridge has not been repaired and every time a techinician comes and says it will take two days and then vanishes. There has no response from the call centre too and on top of it when I called again on June 1 at about 7 PM, the person at the other end called me back from his personal mobile and started abusing me.

When they needed to get money from me for the AMC, I received calls on a daily basis and their executives are using their personal mobile to abuse me.

Refrigerator stops cooling
Dear Sir

WE had bought a Whirlpool Refrigerator( 32 Classic, Professional) in november 2010.
But for the last 1 month the refrigerator stops working, where the cooling stops in both compartments, ice gets melt and the food inside gets perished.

We had logged complaints a lot of times, but all the times the executive is not able to provide any solution. WE are now totally dissatisfied with this refrigerator. We would like the company to take an immediate actions either to repair the refrigerator to our satisfaction or to replace the same.

Would appreciate the immediate action.

Regards
AJAY JAIN
C-5/171, SECTOR 6, ROHINI
DELHI-110085
M.NO.[protected], [protected]
[protected]@gmail.com

Whirlpool India ( Fridge 220l double door) — complaint is pending till date

We have puschase the fredge on 2009 & we have complaint on 21.06.2011 & company engineer visit on 22.06.2011 & problem in Gas & motor & we have confirmed for change the above goods & company change the goods on 23.06.2011 & we have paid the cash Rs. 1985/-, but fredge is not working , we have call on 24.06.2011 & visit on 24.06.2011 for Compresser is not working & comp. is in warranty ( 5 years) but not change the till date & many calls to the Whirlpool Managers, not any satisfy answer ( [protected] Rakesh), ([protected] Avinash)([protected] Rajesh Not picking the phone) and other eng.[protected], [protected]

Whirlpool Refrigerator — compressor is getting hot & not cooling

Dear sir,

My name is y.v.ramana, i purchased whirlpool fridge on 06/06/08, and it is not working. kindly send somebody to repair it at your earliest. i am giving my addressbelow:
y.v.ramana
door no.6-144/1,m.s.r.layout
madhurawada, vizag-530048
mobile no. [protected].

I am also facing problems with my whirlpool refrigerator, which I purcsed just 15 months ago. All of sudden its auto defrosting system went faulty.

Manjit singh
Mob;[protected]

tell me the emi details of my fridge

i had buyed 1 whirlpool frige and i want to know the emi details of the pending details or s tatement

whirlpool refrigerator
Posted:[protected] by SATISH SHARMA Send email


COOLING IS NOT DONE

DEAR SIR/MADAM,


WE HAVE PURCHASED A REFRIGERATOR WITH ALL BELOW GIVEN DETAILS;

MODEL NO.- F 26 DELUXE DELIGHT STEEL
SERIAL NO. INA[protected]
Date of Purchase 09.08.2006

WITH 1+4 YEARS WARRANTY

PURCHASER : ARTI GUPTA[protected], [protected]
4D/ 1A VIR KUNWAR SINGH PATH
WEST OF JANAPRIYA APARTMENT
NORTH S K PURI
PATNA

COMPLAINT NO PT [protected] DATED 30.03.2009
2nd PT [protected] DATED 03.04.2009


The compliant was lodged on [protected] on 30.03.2008 to arrange for repairing the said Refrigerator, which was making NO COOLING.

On 31.03.2009, the Local Service Centre at Patna sent one service engineer to the house. He reported that there is a problem of GAS CHOKING. It requires gas refilling which would be done at the House itself by paying Rs. 250/- for transportation, Rs. 281/- as service charges and Rs. 800/- appro. for gas refilling charges.

The service engineer was paid Rs. 281/- immediately.

On 03.04.2009, the Local service centre was contacted and then he advised to lodge a fresh complaint. A new complaint was again lodged with Toll Free Number who while logging the complaints was advised the old pending Complaint. The person at the Toll free no. asked about the quality of the service. He was replied in negative.

He reported that a senior service engineer would visit on the day to solve and assess the problem.

Since then, the Toll free number is being reminded thereafter on a daily basis but no one has visited to address the COMPLAINT TILL DATE.

Today ON 07.04.2009, the person at the TOLL Free Number (Mr. Pramod) today advised that they have assessed the complaint and suggested that the refrigerator would be brought at the Service Centre, Patna and the repair work is carried out only on SATURDAY.

It is worthwhile to note that NO body has visited at the site/house and assessed the problem.

WE ARE TOTALLY DISSATISFIED WITH THE SERVICES OF THE SERVICE CENTRE/ TOLL FREE NUMBER.



ARTI GUPTA
PATNA

whirlpool refrigerator
Posted:[protected] by SATISH SHARMA Send email


COOLING IS NOT DONE

DEAR SIR/MADAM,


WE HAVE PURCHASED A REFRIGERATOR WITH ALL BELOW GIVEN DETAILS;

MODEL NO.- F 26 DELUXE DELIGHT STEEL
SERIAL NO. INA[protected]
Date of Purchase 09.08.2006

WITH 1+4 YEARS WARRANTY

PURCHASER : ARTI GUPTA[protected], [protected]
4D/ 1A VIR KUNWAR SINGH PATH
WEST OF JANAPRIYA APARTMENT
NORTH S K PURI
PATNA

COMPLAINT NO PT [protected] DATED 30.03.2009
2nd PT [protected] DATED 03.04.2009


The compliant was lodged on [protected] on 30.03.2008 to arrange for repairing the said Refrigerator, which was making NO COOLING.

On 31.03.2009, the Local Service Centre at Patna sent one service engineer to the house. He reported that there is a problem of GAS CHOKING. It requires gas refilling which would be done at the House itself by paying Rs. 250/- for transportation, Rs. 281/- as service charges and Rs. 800/- appro. for gas refilling charges.

The service engineer was paid Rs. 281/- immediately.

On 03.04.2009, the Local service centre was contacted and then he advised to lodge a fresh complaint. A new complaint was again lodged with Toll Free Number who while logging the complaints was advised the old pending Complaint. The person at the Toll free no. asked about the quality of the service. He was replied in negative.

He reported that a senior service engineer would visit on the day to solve and assess the problem.

Since then, the Toll free number is being reminded thereafter on a daily basis but no one has visited to address the COMPLAINT TILL DATE.

Today ON 07.04.2009, the person at the TOLL Free Number (Mr. Pramod) today advised that they have assessed the complaint and suggested that the refrigerator would be brought at the Service Centre, Patna and the repair work is carried out only on SATURDAY.

It is worthwhile to note that NO body has visited at the site/house and assessed the problem.

WE ARE TOTALLY DISSATISFIED WITH THE SERVICES OF THE SERVICE CENTRE/ TOLL FREE NUMBER.



ARTI GUPTA
PATNA

I am also Customer of Whirlpool Refrigerator FF250 Elite in PATNA.I purchased it in year June 2004 and up to now as on date(26.01.2010), it went out of ORDER 4 times.1st, exactly after few days of purchase its ELECTRONIC DISPLAY PANEL collapsed. After it FAN, Diode, Display panel(again) got out of order and were replaced.Upto now i have spend more than Rs.10K on its repair. So NEVER EVER DARE TO PURCHASE WHIRLPOOL.

. please service my ac before out dated of warrenty.

i'll agree with him because myself facing the same problem since i'm using whirlpool refrigirator for the past one and a half year my refrigirator got serviced twice with major probelms of gas choking and compressor elecricity supply problem.

I would suggest that don't think of purchasing Whirlpool refrigirator.

Thanks

i have same complaint about company i am staying in jaipur 37-anand nagar sirsi road, i have lodged a complaint with Whirlpool Service Center for non functioning of Whirlpool washing machine on 6 may 200 and phoned up service center for reminding them as no respose was received from Whirlpool service center representative on 9 may. 2009 and 11 may. 2009(Twice) but gone in vain. My machine is under paid AMC
Uptill now (i.e. upto 1.00pm on 1 Nov. 2009) there is "NIL" response from Whirlpool, which is very dissatisfying and upsetting.

Washing Machine — no good response and no good service

cutomer care complaint number 873289...we had purchased the machine last year and is still in warrenty period .Its a month till now and still the machine is not working.in the 1st complaint the technicain visitied within 2 days and said he wil get. which, took almost 2 weeks to get back.After 2weeks the technician came and did some changes and the machaine was working.(since it was evening we could not operate and check) .The very next day it had some problem and again we had complaint .ist almost more than a week now..no reponse...
Would be great if some action is taken over..if not we wold like to take refund and give the machine back.
We opted for Godrej assuming the best in Service.And have been disappointed..

Rgds
Manisah

Whirlpool — no response from the service center

We bought the whirpool home UPS on april 20 2009 which got spoilt on thursday 8 octber 2009 and even after repeated calling to the call center there has been no response from their end.

THe service is really pathetic and sick.

People who would be looking out to buy any whirpool product please dont spend your valuable money behind the sick product

Whirlpool Washing Machine — no response for complaint

Dear Sir/Madam,

My compliant no is 8038 registered by last week as there is improper analysing problem in pcb & some one came & replace the pcb also. same problem we are facing after replace the pcb also. so what shall we do? in the warrenty period itself so much of problems we are facing no body rectify our problem fully.Please do the needfull for me.

Thanks & Regards,

Tamilarasi Balaji.

[protected]
Reminder 3

I have register compliant through mail by 11th of jan but there is no one give a responce to me is this a way u people doing a customer to the customer may i know where shall i escalate this ?
[protected] Forwarded message[protected]
From: Tamilarasi Balaji <[protected]@gmail.com>

Date: Wed, Jan 19, 2011 at 11:39 AM
Subject: Fwd: Washing machine pcb defect
To: [protected]@whirlpool.com

Reminder 2

Is there any responsible person to see my problem

[protected] Forwarded message[protected]
From: Tamilarasi Balaji <[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 10:21 AM
Subject: Fwd: Washing machine pcb defect
To: [protected]@whirlpool.com



Reminder 1
Why there is no response from you people May i know how long i am waiting for you?
Tamilarasi Balaji.

[protected]


[protected] Forwarded message[protected]
From: Helpdeskindia <[protected]@whirlpool.com>
Date: Tue, Jan 11, 2011 at 5:14 PM
Subject: Re: Washing machine pcb defect
To: Tamilarasi Balaji <[protected]@gmail.com>

AWM 310 washing machine — repair of AWM310

i have AWM 310, it have lekage prob. seal of main drum dead. so please repair my machine . or tell me about exchange option

whirlpool washing machine awm 310 — very poor service

i have send many complaints so many times, but no one hear me. company engineer open my machine its main dreum seal problem . he can take my seal part and now 20 days to go he said seal not avaliavle in stock .and i call area manager so many times . but he cant reply me . so help me
regards,
jasvir singh
[protected]

Whirlpool iceberg refrigerator — cooling problem

my fridge has stopped cooling since last week.I need immediat attention of the whirlpool service staff

Address:

MIG 1/7 Setor-I jankipuram (SBI Colony)
behind pioneer montessori school, Lucknow

Contact Numer:
[protected]
[protected]

I bought an Air-condition a month ago dated at 2/09/08. Within a week minor fault occurred, fault had been rectified on my complaint. But after 15 days Air-condition had been completely failed again. Service engineer visited and identified problem that fan was out of order. (Service engineer visited also on many time our registered).he took to visit 20 days, after the complaint was identified no one visit and given us solution. My requisition has been registered for rectified the problem many so far. no response from there till now. I very much suffered.

My complaint below

From
M.Nazim
Chennai
[protected]

To
The Managing Director
Whirlpool



Sir,

SUB: A/c Failure within one Month –Reg

We take reference to our repeated telecon the undersigned had with your local office on the above subject.

This is my first experience with Whirlpool and regret to say this turns out be my nightmarish experience I had so far having bought a Whirlpool brand AC.

I have bought a Whirlpool A.C Model No:1466, Serial No:10344 on 02 09 2008 from M/s.Rathna Stores, Purasaiwalkam, Chennai. I had faced Noise problem in AC within ten days period and it was serviced by your Service Engineer Mr.Ganesh. We had faced another problem with Fan motor on[protected] and registered a complaint through telephone. The complaint reference number is 30032.

After hectic follow up from our side, your service Engineer visited our office after a week time and got the complaint registered on paper. What a service! You take 7 Days to respond to a complaint. Is it your standard? This is what you give it to a customer who buys your product for the first time. Sorry to say you have to relook in to your system.

Having responded after a week, your team failed miserably in resolving the complaint as a result I am suffering without AC for 15 days. When I contacted, we got poor response from your team and I doubt whether they have capability to handle customer issue. The reply from your team is we don’t have Fan Motor as spare and we will service it and give it.

I request you to kindly intervene and arrange for New AC as soon as possible. In case any further delay, we will be forced to take legal course of action.

Trust you understand the value of the customer and act swiftly.

Yours truly.

M.Nazim

Dear Manager,

I got pruchased "Master Mind" 0.8 Ton Window A/C. From the day 19th / April / 09 establish in the room & found cooling is not there even in Night. Wait couple of day's A/c is new may take some time to set but failure.

21 / May
Drafted a colpmaint by 21st/ April / 09 (DL[protected], after a very hetic follow up with customer care & called them up 5-6 times in a day junior Enginner visit's name Amarjeet, a very gud & decent guy in all way. As per him cooling is ok. But my self not satisfied on that time, but agree to wait for more couple of day's.

04/May
Again drafted a complaint 04 / May / 09 (DL[protected] requested for seniour engineer visit. Cnfm by ur c/care executive it would be rectified by today +ively. No one come & not even call confiramtion.

May-06
From yesterday & today m still seeking ur guy visit at my home. Not happened. But some Mr. Parvesh, called me twice in the same a/m day to inform me that our person would visit you by 08/May/09. Not acceptable at all, complaint longe by 04/May, cnmfirmation for complaint come by 06/May. Engineer would visit 08//May. Sir, ur team like to play game with coustomer.

If this could happen to me, it could happen to any one. Is this ur way to provide customer servises. sorry to admit this but truth absolutely useless to run these kind of customer care...

Dear Manager / Team,
Need a serious & Justified answer my b/m question by friday lunch +ively on my cell mention in ur complaint.

1) Why ...If you coustmer care exe. cnfm one request, Why engenieer's not visiting coustmer's on time.
Make sure before visiting, some one will hve to clr the question, o/wise no one will entertain ur guy at Home.

Sir, having A/c but can't cool room bcoz not working gud in month of May in Delhi. Do you think it is ok.
Try to u/stand the seriousness & bad condition's faced by custmer.

Rgds / Gourav Chhabra

i am also facing the same problem..company is just selling the products but it is very poor towards its responsibilities..i have bought split 15 days back but i am suffering from hhotness till now also..

terrible product and worse after sales service.i bought an ac which failed in three days .i am shutlling between the company and the dealer without any relief .

isyadav

HORRENDOUS EXPERIENCE, TERRIBLE PRODUCT WHICH FAILS IN THREE DAYS . NIGHTMARIISH EXPERIENCE WITH THE DEALER AND THE COMPANY REPRESENTATIVE

Whirlpool — no response of my complaint

i have complain to Co. Toll Free No. by my window AC not cooling from last three days but there is no response by co. my complain no. is LK[protected]

i have complain to co. toll free no. on dated 28 july 2112 at 10:00 am for not of my split ac but unfotunatelymy complaint is nit attended by your company at 9:00 pm today. you are requested to arrange to repair my ac as earliest as possible to avoid inconvience and good will of your company to attend the complain within 24 hours my mobile no is [protected].

sir
i im purchasse whirlpool 700va inverter 29/03/09.so 7th complaine not rectify. so my problem solve request you

Regards
gajendra singh
mo.no.[protected]

To,
The Director- Consumer Services
Whirlpool Care Consumer Cell
Complain No: - KL[protected]
Customer id: - kl/c/0511/32314

I have purchased a whirlpool inverter ELANTRA Model on09.08.2009.my inverter is under warranty period. My inverter totally dead in condition. I have docketed this problem on 21st May. After this one of your service engineer was visited my house, and he told me the inverter has some parts problem which is not available right now.

Standing at 15 th day I don’t have received any call from your side. I used to call everyday to the call centre number ([protected]), they are saying your engineer visit on that day (the date of calling). But nobody had come,

We are totally dissatisfied for this type of miss commitment. Be a big or renowned organization you should look after this matter.
Including me we have 3nos of wirlpool inverter; we never faced this type of service problem.

So please do the needful as soon as possible, otherwise we have to quit other company.
Thanks & regards

Satyabrata Sardar
mob no[protected]

Jagacha area, opp: Satashi dakshin Para Primary school
p.s:- Jagacha
Howrah 711112
West Bengal

Whirlpool Refrigerator — No response

i had purchased whirlpool refridgerator on 18 april 2009.
model no 11052 dlx. the day the fridge was installed the bottle rack was missing and the stabliser too purchased stopped working after two days.inspite of making several complains the issue has not been sorted out. and the engineers who have attended have not been up to mark.
my complain nos are :2952,8379,5139,11943,5143. as you can see so many complains and not yet resolved. dont expect such services from an esteemed company as yours.

whirlpool refridgerator — no response from company

we own a whirlpool fridge 350 lit brougth on 9 may ,2003.since then we have repaired the fridge almost 8 to 9 times .every time we give a call to the whirlpool service centre there is no response until we call for 3 to 4 times a day .we have opted for their home care plan & still we are not provided with the service .this time they have crossed the limits they are tellling us that the company does not have the compressors for the fridge so we have to wait for 8 to 15 days.home care plan changes every now & then .company has 100s of phone nos which are of no use.

whirlpool refridgeraor — response

hi this is ajay nahar
the fridge is registered in my wifes name, we bought whirlpool doubledoor refridgerator in 2006 from s.c.shah mount road, we have already called 2-3 times the executive and spent money which can be verified with whirlpool itself.
moreover for the complaint done on 24th february till today 9th march2010 nothing constructive has been done. we have been just paying the consultancy charges if he steps.
imagine a life without fridge even after paying full amount for 15 days and 2 infant kids at home. initially the personnel said that it is happening due to no stabilizer,where as on purchase we were old about the latet technology of inbuilt stabilizer anyways we have paid 1500 for the same to the official but the running fridge which was just not getting cooler got completely stopped after the engineer came.
next he said some board has to be changed for a charge of[protected]. initially the part was not available but atlast when the part came the engineer is saying that your compressor has gone. the part changed shows a date of november 2007. how can a fridge of 2006 have a part of 2007 and again be replaced.
still the compressor comes under 5 years warranty which is to be replaced but no response.
call centre are helpless and there is no direct registration in internet when tried so this complaint for the mental torture,agony and prolems faced by small family o[censored]s.

Whirlpool Refrigerator — not proper response by company

dear sir ,

We are using whirlphool refrigerator & its under warranty period.During this period their refrigerator compressor fails to work which have 7 years waranty.we have launch the complaint Our complaint nos is AH[protected] but still they are not giving proper response Uptill today on 24th may 12:55 PM 2010 & our refrigerator is still like that.My mobile nos. is [protected] & my name is kandarp K bhatt.
It is our kindly request do the right for this..

whirlpool sensation elite front loading machine — dle and fe error

not a single service engineer could solve the problem.Service engineers are not bothered.I have spent 25 thousand on the product to get the best ...now whirlpool has realy tried me out.I want my refund.self have a newborn baby at home and hence this is causing a lot of problem.

service engineers does not have a clue whats happenning..i want my refund...plz help..same model...same dle and fe problem

I can understand your problem as i am facing the same DLE error problem on Whirlpool Professional Sport washing machine. Keep the product as long as it last thats it. Yes money is lost and they won't refund it. We have to bear with it. I never ever faced such problems with my LG washing machine. I don't know why i opted for whirlpool and took a wrong decision which i am repenting till today.