Whirlpool India — AFTER SALE SERVICES AND TERMS OF GUARANTEE
MaMajor Jarnail Singh
1. I bought a refrigerator 230 ltr dlx frost free of whirlpool India in August 2006. A guarantee was given for 1+4 years.
2. The refrigerator developed a problem in May this year, I contacted the dealer of the company ie Gurbachann radios, Dimapur, Nagaland (India). He did not behave properly then I contacted the company through email they advised me to speak to their service centre ie Panickers Enterprises at Dimapur and on contact they sent a mechanic to me but he was unable to understand the problem. I was asked to send the refrigerator to Dimapur which is 100 kilometers from my place. Got back the refrigerator after one week with remarks that it has been repaired but it did not work for more then two days. I again contacted the company but they did not reply then again contacted dimapur service centre they asked me to send the refrigerator to them, I sent the refrigerator and got back after 10 days with assurance that the defect has been rectified completely but to my surprise it worked only for one week. Now when I wrote the company they did not response and service centre is saying to send the refrigerator to them again.
3. It is pertinent to mention here that I am a defence personnel and posted in a remote area and refrigerator is my basic need. I cannot send the item every second day to their service and they are not ready to abide by the terms of guarantee.
4. As I have been harassed a lot by the firm I want that company should either refund my money or replace the fridge with new one.
Major Jarnail Singh
17 Assam Rifles
C/O 99 APO
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
Whirlpool India - Very very poor response by the authorized service centre and the head office in jaipur!