Whirpool RefigiratorModel No.7026 — In Appropriate support

Address: Hyderabad, Andhra Pradesh

To
The Managing Director,
Whirlpool of India Limited.
LOST THE IMAGE (PRODUCT SUPPORT)
I A. DIVAKAR, Engineer from Indian Air Force did a blunder by choosing your product as home appliance, your brand refrigerator Model No.7026 with Sl No.INC[protected] was purchased on 05 December 2003, through M/s Home Makers Secunderabad, , delivered on 06/12/2003, and Installed on09/12/2003, at c/o Quraishi Brothers H.No.12-2-358, Muradnagar, Mehdipatnam, Hyderabad-28. It appears your product extends trouble free behavior upto the last but one year only which speaks as down below:-
1. Satisfactorily worked till 7th march 2010.
2. Snag developed with abnormal noise on 8th march 2010, immediately informed call center.
3. Responded by Seetal electronics well in time charged Rs 280/- for inspecting and Rs 1250/- for replacement of compressor and service charges with reference Bill no 2399 dated 10th march 2010.
4. After about 7 months cooling stopped with abnormal noise from compressor.
5. Reported the matter to call center 28th October 2010 against complain no 08867 and satisfaction code no 424, service engineer inspected and charged Rs 230/- against bill no 5026 dated 28th October 2010.
6. On 29th October 2010 compressor was replaced and serviced.
7. On 31th October 2010 as cooling stopped, on complain Mr Sumesh the service engineer from Seetal Electorincs topped up the gas and charged Rs 1250/- with bill no 5430 dated 31 October 2010.
8. Exactly after a month i.e. 30th November 2010 again cooling stopped. Reported to cal center spoke to Ms Ridya on[protected] @ 2:45 pm. The satisfaction code no given was 344 and complain no 19938 and extended the promise to get service same day.
9. On 30th October 2010 @ 4:30 PM no body turned up, I again spoke on[protected] with Ms Lavinya the call center rep and reminded. Then she spoke to M/s Seetal Electornics and advised me to call up cell [protected], Ms Swetha assured for deputing the service engineer next day.
10. On 1st December 2010 Mr Anil service engineer inspected and assured of detailing Sumesh.
11. From 2nd December 2010 to 7th December 2010 M/s Seetal Electornics(Ms Swetha extended false promises for arrangement of compressor.
12. On 8th December 2010, I was forced to book a call center[protected] @ 11:40 AM.
13. Ms Annu stated my complain of 30th November is treated as closed.
14. I was astonished how come one can close the complain without fulfilling the need of the customer.
15. On 11th December 2010 I was hunting from pillar to post, lastly from call center Ms Deepa dictated me the mobile no of Mr Mahesh(Manager) Hyderabad Zone as [protected], who had disappointed me by disconnecting the call number of times without even answering.
If one gets such support from Whirlpool I am sorry to say your company to be named as WORSTCOOL which will be highly appreciated by one and all in the present era.
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    Whirpool RefigiratorModel No.7026
    Hyderabad
    Andhra Pradesh
    India
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