[Resolved]  Yamaha Gladiator — PAID/FREE SERVICE

Sent: Thursday, June 04, 2009 11:39 AM
To: '[protected]@yamaha-motor-india.com'
Cc: [protected]@gmail.com
Subject: FW: Free service/Paid service
Dear Mr.Venkatesh,

Please refer the appended mails and do the needful as no reply has been found till this moment.

Titus Eldaphonse,
No.3, New Gandhi Street, 70th Street, VenkataRamaNagar, Korattur, Chennai-80
Mob:[protected]
E mail:[protected]@gmail.com


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From: kerdisabu
Sent: Tuesday, April 07, 2009 3:21 PM
To: '[protected]@yamaha-motor-india.com'
Cc: '[protected]@gmail.com'; '[protected]@yamaha-motor-india.com'
Subject: Free service/Paid service
Dear Customer Care Team,

This is further to the below mail and telecon I had, You have promised me to give a reply on the appended.
But sad to state that you have not kept your word in replying to my query/compliant.

In addition to the problem stated below, I had come across another difficulty:

My Bike service was denied by AMBAL MOTORS stating that they can not give service to the vehicle unless and until their engine oil is used.
I spoke to Mr. Nithin (Asst.Manager, customer care) and he also said the same.
Later I received a call from Mr. Nithin telling me I can service the vehicle and warrany will be void.
And I just asked him to give me a mail confirmation.

I made a lot of follow up with Mr. Nithin to give me a mail reply and it has been a month.

Kindly send me a reply as disscussed.

Thanking you,
Titus Eldaphonse,
No.3, New Gandhi Street, 70th Street, VenkataRamaNagar, Korattur, Chennai-80
Mob:[protected]
E mail:[protected]@gmail.com

________________________________________

From: kerdisabu <[protected]@techmahindra.com>
Date: Fri, Jan 16, 2009 at 1:09 PM
Subject: Free service/Paid service
To: [protected]@yamaha-motor-india.com
Cc: [protected]@yamaha-motor-india.com, [protected]@gmail.com
Dear Customer care Team,
With reference to the above mentioned subject, I would like to lodge a compliant on the service done by AMBAL MOTORS, Chennai. I own a Yamaha Gladiator( TN 20 AJ 3255) and it was for the first time I came to know I would be charged for the free service in the name of consumables.

For the first two services, I was charged Rs.20 each in the bill for consumables. The saddest part of the story commenced at the 3rd free service.
Since I was not feeling comfortable in the engine oil taken by AMBAL MOTORS for my vehicle, I myself bought a 4T oil from HP and handed over to the service tech. And I was informed of the charge Rs.20 on consumables. But to my surprise, at the cash counter I was charged Rs.30 with out any clarifications.
Do confirm back on what parameter, this consumable charge is raised.
Kindly do take stern action to stop such activities that poison the reputation of YAMAHA.

Aside to Kannan :as disscussed, there is no charge for the consumables on free services, sending you the mail marked CC.

Thanking you,
Titus Eldaphonse,
No.3, New Gandhi Street, 70th Street, VenkataRamaNagar, Korattur, Chennai-80
Mob:[protected] E mail:[protected]@gmail.com