Yamaha Motor India Complaints & Reviews

I bought a YAMAHA FZ-S bike from YAMAHA BIKERZ showroom Nanganallur,Chennai on 10th July 2009 and the show room staff had handovered the bike and related documents to me except the RC Book which they asked me to come and collect after a month from the show room, but when I had gone there after a month to collect the RC Book they said that, "It has not yet arrived and they don't know when it will be coming" on forcing them they had asked me to come on the next week , again when I gone back to them the other week they gave another date and the same behaviour they followed for further weeks and till know I haven't got my RC Book in my hand and it had already crossed 2 months. Incase if I call them, they are not responding to me properly and disconnecting the call without answering to my question. I don't know when I will be getting my RC Book.

We have booked a bike from ALKA YAHAMA, KOPERKHERNE, NAVI MUMBAI, that too on cash money, but after a week, that dealer bracnh is telling that they don't have black colour and forcing us too take some other colour, but we have paid money and booked black colour.....how can this ppl are so greedy. That Show room shall be baaned...

Dear Sir,

I have Purchased Yamaha Fz-16, chasis no-ME121C[protected], engine no-21C1033256 on[protected] from your authorised dealer M/s.Auto World, Jamshedpur, Jharkhand. I also have got it serviced as per your service schedule, untill now it has got serviced thrice.

I would like to bring to your notice that from the very beginning i have been facing problems like mobil leakage and lesser mileage.The Air mixture screw in the Carburator isn't working. The Carburator is also not functioning I have been complaining the same to the service centre but untill now they haven't took it seriously and haven't solve the problem yet. Whenever i ask them to solve the problem the service engineer there does some tuning like thing and tells it has been done.

I would like you to please look into this matter and help me out of this problem.

Thanking You!

Yours Faithfully,

Mr.Parth Sanghvi

I was issued wrong vehicle number from a dealer named "Excellent yamaha", Telly gully, Andheri (E), Mumbai.
I rode this my bike for two months and when i went to collect my permanent RC book from the service centre it contained a different number, although rest of the specifications (chassis number etc) were correct.
And you would not believe the the co-incidence... a bike with the same number as my old
number had come for servicing that day. Everyone out there were shell shocked to see two bikes having
the same number standing next to each other.
This grave mistake by the dealers could have had serious consequences, could have even landed me into jail under charges of possessing a stolen bike or god knows what.

I hope some serious action is taken against there careless blokes.

I own a Yamaha R15 since August 2008. I am very irritated by the service provided by the Yamaha Service centre. In the 5th service of my bike, they fit the rear wheel tilted which damaged the rear tyre. I informed the service centre manager about that.

In the 6th service of my bike again they forget to put a screw back. Yamaha is going to Kill their customer in road accident caused due to technical negligence.

I dont have time to go again and again there to cover their fault and negligence. I want them to come here, replace the damaged rear-tyre and put that screw back without causing any inconvenience to me.


Service Centre:-

Orion Motors,
518, Bhoovanappa Layout, Opposite The Forum
Hosur Road, Bengaluru, Karnataka 560029, India
[protected]


Motorcycle Details:-

Yamaha R15 (black)
reg no - KA-01-EK-505


My details:-

Mrinal Sahani
[protected]
[protected]
More can me found from the above mentioned service centre/showroom

I brought an yamaha Fz on April 2009.I had completed 3 services in Between this Four months...But servicing Seems very bad to me...My bikes mileages seems to fluctuating.In the sme Road I got $0+ & 30 mileage..Now battery is down and when I call your service center I got Bad response from Them

Hi,

Myself Alaya, working as a Dy. Manager in TATA Tele Services Ltd. I have given my bike (Model: RX-135), at Reliance automobiles of Durgapur(WB) on 31st of july. It has to undergo complete servicing. Before the day I had also asked for estimation and they had provided it. It was supposed to get completed and handed over to me by 6th of august.

On the day when I asked for my bike, they replied me that they have shortfall of one spare (i.e. Bore and piston unit) for which they have ordered for and asked me to bear for 4/5 more days. But till date I didn’t receive my bike.I have also touched with Mr. Ravi Rastogi for the same. All the people came in touch with me from Yamaha Motors kept on blank promises that it will be handed over to me very soon.

Today finally Mr. Rastogi replied me that either I have to go for an exchange of my bike or I have to wait till march’2010 to get my bike back.

Will u plz let me know the correct person along with phone number and email address to whom I should get in touch with for resolution of my problem?

If the company is not able to return my bike repaired, it should return it to me at the old condition for which I’m not going to pay a single penny.

I am ardent biker and have been riding bikes since 1992. I have quite a bit of knowledge in regards to bikes. I bought my yamaha fz16 in jan 2009 and after the first service the bike is making terrible sounds which has increased in due time... even after requesting the service station of over 5 times to check there's no response... infact these guys are trying to convince me tht there are no such sounds and every other bike has the same,

I have got different advices from these uneducated people starting from to buy a new silencer worth 8.000, get it welded wen there's so such confirmed issue and wen the mechanic has not even checked my bike, yet this guy named YUNUS he's advising me. How stupid of him to try.. These guys are so pathetic and will do anything to cheat honest looking customers like me. The Head NITIN even subtly tried to convey me that I am hearing sounds LOLZZ
What they dont realise that in the process they are terribly hampering the Brand name Yamaha. and will soon start feeling the effects of their behavior...

The service station I am refering too is in Pune .. Wakdewadi and belongs directly to Yamaha.
The name of the service station head there is NITIN and their biggest con man there goes by the name of YUNUS.. All the rest are also in cahoots.. Please beware.

I hope these guys suffer far more then what they are making us suffer.

This bike is registered to my father's name.i got this bike six months ago. the bike was delivered to me in a very bad condition, it had sratches at many places, the choke lever was broken and the bike was already drivenfor 90 kms.there is no kick on this bike, therefore i had to face many problems while starting it in the morning in the absence of the choke lever. they got me a new choke lever after a month that too after my visiting them again and again. over that the service is worst, i am never satisfied with their service. they dont do much work, they just clean it up and lubricate the chain (there is no chain cover in this bike). i told them that want to see the servicing but they did not allow me. during the third service they got my bike washed after lubricating the chain. and they lubricated the chain with simple oil instead o[censored]sing the chain spray recommended by the company.this is the only dealer at my place(Bidar, Karnataka), another service centre is 150 kms away this is why i cann't go anywhere else. The dealer's name is Mr Kiran Chanda(Deepak Motors, Bidar, Karnataka-585401). This dealer got the bikes from Bangalore(Perfect Riders, Lalbagh), therefore i sent a complaint to the Bangalore's dealer through e-mail, but i got no reply. Please do something.

yamaha fz-16
Sir
I have bought a yamaha FZ-16 from oswal yamaha, azadpur, New Delhi in the mid of dec.After taking delivery of my bike while going to my home I noticed that my bike is not picking up speed.I was really shocked to see that this type of quality is given by Yamaha Motor India.Then i went to the showroom again to get my bike checked.They said 'no problem we will replace it after two days and you could use the bike..After using my bike for 4-5 days i again went to oswal and again i found that my bike'sis in same condition .This time i was disappointed & again the workshop person said to come after 5 days. was helplessed.Workshop person said this is not a problem & i checked the same in other bikes but this is the only problem in my bike.Now i am in a fix what to do.Plz help me as soon as possible.I could not think this type of quality is given by YAMAHA even in my dreams.It is really a very bad experience for me.

deepak, Delhi
[protected]

Reg. no. of bike-DL 11S 0332

I HAVE BEEN MADE A BOOKING FOR THE NEW YAMAHA FAZER ON THE 20TH JULY 2009 AT THE GURUNANAK AUTO LOUNGE AT PUNE. AT THE TIME OF BOOKING THE THE EXECUTIVE SAID THERE IS 15 DAYS WAITING FOR THE BIKE. I ACCEPTED TO WAIT FOR 15 DAYS. WHEN I CALLED THE 15TH DAY THE EXECUTIVE SAYS THAT IT WOULD TAKE MORE 3 DAYS TO COME. I ACCETED AGAIN TO WAIT. WHEN I CALLED THE 3RD DAY AFTER WAITING AGAIN HE SAYS THAT IT WOULD TAKE A WEEK MORE. I DIDNT MIND THIS TIME EVEN. AFTER WEEK THE THIS EXECUTIVE CALLS ME AND SAYS THAT YOU WOULD GET YOUR BIKE NEXT MONTH. ITS 18TH OF AUGUST STILL THE BIKE HAS NOT BEEN DELIVERED AND I AM KEPT WAITING FOR NEXT WEEK. I REQUEST THE YAMAHA DEALER OF PUNE BRANCH TO PLEASE SOLVE THIS THING OTHERWISE YOUR AUTO LOUNGE WILL BE JUST A LOUNGE FOR YOUR EXECUTIVES NO CUSTOMER WOULD LIKE TO STEP INTO YOUR SHOWROOM.

Sir,
In Nov. 2008 one of the Yamaha Dealer in Indore tried to cheat me by selling an old used bike, which was being utilised for test drive purpose, saying it was a new one. They had replaced the original old fairing of the bike with a new different color one. I had signed all the papers and paid the money for the same. And just an hour before the delivery i realised there deed and caught them red handed. The owner of the showroom accepted their mistake and assured me that they will compensate the mistake by giving me a good service.
But since then i have been getting more disappointed by their bad service and reluctant to help me with the problems of the bike. I have to wait hours in the service centre before they come and listen to my problem. Due to their careless ness, few of the parts of the bikes has got damaged which they are not ready to either repair or replace.

I request someone to please guide me so that my investetment and trust in yamaha india is justified.

YAMAHA GLADIATOR BIKE PERFORMANCE IS NOT UPTO MARK IN HIS RANGE. THIS IS NOT A GOOD DEAL TO PURCHASE THIS BIKE. GO FOR ANOTHER ONE. I PERSONALLY FACE THE REALITY OF YAMAHA PRODUCT. DO NOT GO BY LOOK OF YAMAHA BIKE. CHECK THE PERFORMANCE.

I M NOT SATISFIED WITH YAMAHA BIKE. IN 3 MONTHS I FACE A LOT OF PROBLEMS BUT YAMAHA HAS NO MECHANISM OR INFRASTRUCTURE TO SOLVE THE PROBLEM.

SO IT IS BETTER NOT TO BUY YAMAHA BIKE.

RAJESH

sir,

I purchase Yahama Gladiator Bike on dt. 19.04.2008 from Setco Yamaha at Pandav Nagar showroom.

after one month bike start giving problems self start system is not working since 2 months. during 2nd service i report the problem on dt. 19.07.2009.battery is not getting Charge even i am using Bike regularly,
After service on dt 21.07.2009 bike stop at sunder nagar near DPS mathura road. I call at service centre but no response. I made a call at YAMAHA surajpur plant in service dept. Mr. J L sardana told me to talk to Service head for NCR region Mr. Sabhu Dutta.

I made a call to Mr. Dutta and repoted the problem on his Cell No. [protected]. he told me the i will help you and send me bike detail. I send him bike detail on his Mobile. But nothing work no help from Yamaha motors even Mr.Dutta did not reply

again i visit himgiri Yamaha regarding the problem but they told that this is battery problem. then i went to exide battery service center after 3 days they told battery now battery is in fully charge condition. and battery found ok. they show me that when battery in full charge condition at 5000 rpm voltage accross battery should be 14.2 to 14.4 volts this is charging condition fo battery. but in my case it is 13.12 volts. same voltage when battery is fully charge. setco yamaha refuse to acknowledge. what should i do. where i complaint about yamaha.

Black paint getting out from engine body due bad quality control by yamaha at their plant

I am getting problem due to BAD service of yahama. No body is responsible neither himgiri yamaha nor setco yamaha

I WILL NOT RECOMMEND ANY PERSON TO PURCHASE YAMAHA BIKE

I TRY TO SALE THIS BIKE.


REGARDS,

RAJESH KUMAR

BIKE DETAIL
YAMAHA GLADIATOR TYPE SS RED/SILVER
ENGINE NO. 35B3001730
CH. NO. ME135B[protected]
DATE OF PURCHASE 19.04.2009
DL7S BG 0791

I had a problem in the front wheel of my bike near Disc Break, I have given it for servicing but i received th bike in the same condition what i have given. kindlt refer to the problem and respond back.

Viikash Runwal Jain
Raichur
Karnataka
+[protected]

Yamaha gladiator is 4th yamaha motorbike in my life that i bought two yrs back in Kerala. Everywhere i gave my bike for service in yamaha service centers, i received it back without proper cleaning or servicing.
On 17th July i traveled from Thiruvalla to Chertala (70km). i parked it and when i came back after 10mins it did not start. I had to call the service center - Shanti- authorised service center, and they said its an electrical complaint. it took them 3 days to find the problem which costs me Rs.3000/-
and repaired it in a weeks time.
They said the complaint is - core & some electrical unit. Its hard for me to believe it. Dont know how long this will again work without costing me more...

Ajaykumar Shukla
MB: [protected].

i have got Fz 16 yamaha four months back in sangli, maharashtra. it already crossed 1250 km. on highway it does not go beyond 85-87 km/hr. i asked to service station, mechanic told me it will require of min 3000 kmto get the speed. but i am not satisfied with answer. as the bike is 152 cc. it has already crossed it's set time. please help me whethere this bike is only for show perpose or it will take speed also. even for fz16 add, they tells LORD'S OF THE STREET. they are fooling people.please help me out regarding truth.

i have buy Yamaha fz s before 1 month, the problem is that the Tyre of bike is faulty and the showroom from were i have taken bike they are refusing to replace it.

they are telling me that the company MRF is having policy that we cant change the Tyre because there is a puncture in the Tyre so warranty is void but without using the product how can we know the fault of product and the answer given by them were very rude and irresponsible.

so sir please give me response for this matter as soon as possible.i m leaving my address and number.

shashank r khare
co rajesh shridharani
palav appartment c2,
rubber factory road,
bhavnagar,
364001

mobile:-[protected], [protected]

Hello!

I had purchased FZ 16 Yamaha motorcycle MH02 BH367 on 4th June 2009 from Excellent Yamaha (Authorized dealers of Yamaha MotorsIndia Sales Pvt Ltd) Regd Office Shanti Sadan, 45, Telli Park Rd, Andheri (E), Mumbai 69 .[protected]

I started facing problems with shockupser from the 1st week itself. When I tried to accomodate a pillion rider with me the shockupser was not able to carry the load due to which the speedbraker touched the engine, stand etc. I complained immediately to the above mentioned dealer and they tightened the shockupser atleast 10 times due to which it has started vibrating! I am completely fed up with poor communication and service process from this dealer. I always keep gettig assuarances that some engineer will visit the showroom and look into the matter but no one has come till date!

Right now my bike is lying at the above mentioned showroom.

I want a new shockupser from the company as I have just purchased this bike!
Please look into the matter and kindly have my shockupser replaced asap.

Bhaskar
[protected]
[protected]@yahoo.co.in

A Complaint letter

Date : 7/24/09


Hi All,

This is Prashant Sawant, a sincere customer of yamah who has Yamah FZ16 which is being purchased from Yamah showrroom in Malad link Road, Malad W, Mumbai on 15th Jan ’09.
This is to bring to your notice that he Bike had undergone servicing last week & today I found that both the RIM’s of Bike has damaged . I took the Bike to he same showroom where the mechanic named Rafiq said he wont be able t help me & handed over the case to Manager Pro.Service- Nishant divekar . I spoke to him & tried to explain him the entire scenario . However found that he was not even ready to understand my problem & was very rude in handling my query . He was just of 1 opinion hat the damaged is possible only because of 1 reason which is nothing but an accident . I understand that such case could be an accident but the fact is that the Bike does not even has a single scratch & so he was trying to convince me saying that then it could be because of Potholes in Mumbai . I am ready to accept the fact that this could also be the reason . But at the same time even this needs to be considered that it has happened to both the RIM’s & not with one that I accept it has happened due to same reason given to me . Due to Potholes or Accident 1 RIM could be damaged & not both . If so was the case I would not have come to showroom .
Later on Nishant started giving me immaterial reason that you don’t know how to use the bike then its not a companies fault or you would have purposely done this to claim in the warranty provided to you & so is the reason it has only 1 Rim otherwise both the RIM’s would have been damaged . Nishant then came to the conclusion that nobody can help you here except me so no need to argue because I am the only person who is solely responsible for this showroom . Later on when he saw that we are upset coz of his weired attitude then he asked me to go to Pune & escalate the matter to the head office . When I told him to maintain some kind of professionalism & courtesy & connect me to them . So his answer was its not my Job if you are not convinced then you need to take another step & I am not going to help you with this . After a while when I was told him that I will find out the number from 28888888 then he himself went ahead & dialled a number from his cell to someone . He went ahead in a conversation where I think he was not givng any information rather just trying to convince that person in his favour to conclude that our query is not at all valid . When I asked him let me speak to him he disconnected the call . In such case I just think he called one of his friend & was trying to make fool out o[censored]s . Later he called someone by the name Samir sayyed & explained him the case & again was not ready to give me the phone . I was told by Nishant hat Samir is in Pune right now & would be able to assist you further .
Finally, when I requested him he handed over he phone to me . I spoke to Samir, he said he needs some photograhs & accordingly he will decide .
When I was taking Samir’s number from his cell, he didnt allow me & said its my personal cell & no one has any right to us it . The fact is I was not using his cell but was just taking the number which was also reflecting in the main screen & that to in front of him . So there was no reason to show me what is personal & what is not ? Immediately I gave the phone to him & then he gave me number stating that this is Samir Sayyed’s number who is in pune right now .When I called Pune branch I was told that Samir is not in Pune branch right now & he is in Mumbai branch with his boss in malad Link road that same branch where I went for my problem .
I spoke to Nishant to please click the photographs immediately & also requested him to mark me on mail which he would be sending to Samir . He said that’s not a problem will surely do that much for you & then he took my emal Id . Nishant then got his cell & started clicking photos, when I told him the photos would not be clear if taken from cell . He said that company does not have any camera for this purpose coz we actually don’t have such foolish customers everyday . I just want to know is this the way the associates from Yamah provide services to the customers ? What mega pixcel camera an associate must be using & what clarity it would have ?
The fact also says that I was not marked on the mail when I checked that in same eve & was told by same Nishant that we are not allowed to do so coz this is against companies policy . When I told him you gave me hat commitment that you will send me the same mail he started pouncing on me . I was told by Nishant to keep the bike in the showroom itself & take the Job card coz by eve you will get he updated status of the problem . However when I called up in the eve I was told that he is not aware of any thing we need to call Pune & talk to Samir about this . when I called Samir his cell was not reachable . We were worried coz our bike was under his custody . Though he gave us the Job card but we still remember he saying that he is solely responsible for his showroom . We called him again & he said to call up in the morning coz he is very busy & would not entertain such calls . I thought of lodging a complaint at malad Police Station but then we realised that my Bike is with them .
Next day morning Nishant said that Samir has updated him with the fact that this cant be taken under warranty & you need to go for insurance . I called samir again & was told by him hat Nishant told him everything yesterday night & he is not going to help us in any case . So I understood & My doubt was clear that samir was in Mumbai the same day & also in Same Showroom in Malad west . I was also told by samir the Fibre used for RIM’s for this Bike is of low proile & you need to be very careful while riding especially in monsoons . Which means the company has got this feedback from others also & it is nothing but a manufacturing defects .
Just want to make you understand that when we went to purchase the Bike we were loaded with promises from company & now this is the kind of service given to us,
I want you to think from customers point of view & understand that this customers has spent almost 80k to purchase his bike & getting this kind of result in just 6 months is not acceptable at all .
I further request you to please understand the situation & provide best possible feedback to Nishant & ask him to be polite with customers & make him understand that the customers are always upset on the situations they are facing & not on the associate handling the query . That means that I was not upset on him but was upset with the fact of spending so much & getting this .
Hope to get a favourable response from you at the earliest .
Note : This mail is been written & typed by Ravi Arora on behalf Prashant Sawant Coz I was the one to take him to this Showroom to get his Bike .

Thanking You,

Yours Sincerely
Prashant Sawant .