Yamaha Motor India Complaints & Reviews

RE;-SAI SONY SERVICE CENTRE(NAVI MUMBAI)MB.[protected] MR RAJ
I wanted my yamaha amplifier checked as there was no sound , i got the address of the one service centre which is located in navi mumbai
they sent one bloke by the name of mr vinod who came to my residence in my abscense and said the sound card of amplifier had to be replaced n that he wanted to take the amplifier to the service station, i asked him how much it will cost to replace the same he said maximum Rs 300-400/-,i had no choice but to give in.
Two weeks no reply from the company about my amplifier and no estimate, when i told them i want my amplifier back today,i was told the estimated cost of repairing the same is Rs 6500/- i told them not intrested new ones available for[protected] of diff companies,i was told i will get the amplifer same day.
after 2 days no news and no delivery, on third day i got call from one guy mr Ajay who said iam working for the company and if you want i will get the system repaired and it will cost you 2500 Rs.I had no choice and wanted my system back but to agree otherwise i dont know what else they would taken out from the amplifer.
earlier guy vinod who gave me the estimate of Rs 300-400 Rs was nowhere to be seen or heard, this is a total con game by the company, either the employees are screwing the company they are working for or they are screwing people like us, if a technician comes to your house knows whats the problem and appx what is the repair charges, on reaching his service centre the estimate cannot multiply by 2000% plus.
the reason i wrote this is to bring these people to task,so that no more PEOPLE ARE TAKEN FOR A RIDE.

2 months later i have purchase yamaha fz 16 in this bike company has give the tube less tires , in only 2 months my bikes rear tire get damaged ,after that i have visited in the service centre of yahama in jabalpur rahul motors near ranital ,in that agency there is no one available 2 recieve u ,or that foult ,after 2 3 hours one agency incharge has come and i tell him the problem ,so he said that there is no warranty or garentty that tires and i told him repair it,then he says that we cant repair here u have to go through the market repair ur tyre from there , sir i just wan to say that i have paid all the servicing amount n insurence amount ,and in this agency there no service for the custumer ,in that tire there is huge cut from the side,and now it was not repairable,and i want replace that tyre plz help me the service is not good,i m tired from continuasly going to that agency ,plz sirmadam help me or reply me.................

well i have purchased fz 16 bike on 8-jan-2009 from dealer m/s jk yamaha jammu (j&k), as the month december begins its battery is not working ,asa the battery is under warrranty i have contacted the dealer to replace the battery , but my complaint is still under consideration more than 15 days are passed now & still there is no redressal of my complaint so i request you to kindly look into the matter I"ll be very thankful to you .

have bought R-15 vehicle for my son on 21.05.2009 from Paras Yamaha, Chennai and the vehicle has run hardly 4700 KMS. We are doing regular service as per the chart and finished 3 services so far. Recently, there was some noise while applying brakes. When it was complained to the service engineer at Paras Yamaha. He told us that the braking pads had worn out and it has to be replaced costing around Rs.2000/- We are very much surprised to know that braking pads will wort out within 5000 kms and it shows the poor quality of wear parts being used in the premier bikes which is costing more than a lac. We have been using other makers two wheelers and we never spent such amount within 5000 kms and the vehicles is still under warranty period.

I want an free replacement of the braking pads as the vehicle is still under warranty.

ENGINE NO. 20P1012775
CHASIS NO. ME120P[protected]


M.L.RAMESH
[protected]

i have bought a FZS from your dealer in Bhutan...M/s Deki Corporation...i had given the bike for servicing..the free servicing i m entitled...the service is very poor and not satisafctory..they just change the engine oil for which i have to pay and moreover the person has been very rude to me...they dont go as per the list mentioned at the back of the copoun..please take necessary action and hope that the service will be better next time..

Hi this is Vinay Sharma from Delhi. I recently purchased a FZ16 from Shiva Motors Delhi. Reg No is ( DL 5S AB 1303) purchased the bike in Aug 2009 and it was just the second serve that got done 2 days back. The bike has only run for 2700 Kms and got a slight bend in the rear alloy wheel, when i asked the supervisor at the service center to have a look at it he said that he can only arrange an accidental claim for me rather getting the wheel repaired under the warranty.
He said they dont want to get into the mess of filling up that lengthy form that they get from Yamaha for the replacement of the product under the warranty.
The service center has clearly refused to give any warranty for the bike at all and not even agreeing to the get that wheel repaired.

YAMAHA PANCHKULA SHAILI DEALER IS A CHEAER AND A BIG FRAUD PEOPLE, YAMAHA COMPANY IS AWESOME HOWEVER SERVICE IS BAD AND YOU ALL HAVE NO IDEA WHATS GOING ON, NEITHER DO THE COMPANY I GUESS!!!

My name is Rahul, im from panchkula.recently i have been a victim of OVER charge by shaili yamaha authorised dealer and service.i thought i had made a good relationship with them and so never checked what they actuallydo in servicing however i always keep all my bills intact..recently i had done some service n repair work where the bill was payed.i had not even once asked them what they did in the bike for so muh.anyways to my knowledge the work was done however after 2 days i had to visit again as thee was some sound comming..this tme i requested them to pease take careofthe bike n if can delivery at home which is 1 km from there service center.the service advisor calls up and says my bike is donehowever the person making the bill is not here please pay and the bill shall be provide accordingly.i made the payment only to see that the billthey provided after a long time was duplicated and also not right one.as the service advisor gave me the bill i told him i would speak to MR GAURAV the owner abt the charges, however he was not there in town his father was running the show..the service advisor asked me not to tell him abt the charges n next time he would give me a free 2 services and also a cap.WOW now i was shocked andthat time i sd ok however i went to another sevice center and took there advise..they were shocked to see nothing was done at all..also my bike has just done 10, 000kms and is it possible that all my free service including 7th n 8th or 9th have gone past.there was all cut from my service book.i felt cheated a lot..people this is a true story, i still have all the records and bills with me.ANYONE WHO CAN PROVE ME ITS FAIR I WILL GIVE HIM OR HER MY YAMAHA FZ16, MY NAME IS RAHUL BEDI H 1071 SECTOR 11 PANCHKULA, MOBILE [protected]..IF THEY CAN CHEAT ME WHO HAD A VERY GOOD CLOSE RELATION WITH ALL THEN DO U THINK THEY WONT REPEAT IT..THE STORY DID NOT END HERE I HAD CALLED THE SERVICE HEAD NORTH YAMAHA HOWEVER HE WAS NOT THERE, EMAILED WITH NO REPLY FROM ANY YAMAHA COMPANY.I HAVE DECIDED NOW TO APPROACH CONSUMER COURT OR ECONOMIC WING.

I[censored] ALL SEE THE BILL AND COMPARE THE PART RATES EACH TIME ALL WILL KNOW HOW TO CHEAT WITH CUSTOMERS.THATS WHAT SHAILI YAMAHA IS DOING.

Dear Sir,
I purchased a product of Yamaha Amplifier with its speaker set on 29th November 2009, at around 6.00PM IST from Hypercity, Vashi, Navi Mumbai.

I purchased the set with great pride that I would now own the world’s premiere musical system which would now be a part for entertainment for our household. I never knew that the music system that I was going to purchase was a Sub-Standard instrument and gadget. I trusted the employee of Hyper City Named Ajit Soni ( Employee Number : 1264) of the entertainment and multimedia section, promised me that the system he would be sending me would be a BRAND NEW one, and not the one from the demonstration arena. I made sure of that and then left for home.

In one hour, as promptly as I thought, I received the system, and then I was shocked to see the boxes taped by a very cheap cellophane tape. I asked the attendant about the same, infact the boxes of the speakers (tower Speakers) were open. I didn’t say a word, these 2 people who had come to drop the system told me not to open the box unless the YAMAHA personnel would visit my place to give our family a demonstration of how to use the system.

I felt dicey about the open boxes; my curiosity ran its borders when I saw insects oozing out from the box. My parents pointed out that there were cockroaches in these boxes. I took these boxes out and opened them to see a bunch full of cockroaches in them and some insects which are not welcome in any household at the time of diner. Now I was furious, but then I controlled my emotions and the very next day visited Hypercity only to see that the demonstration speakers of YAMAHA which were in the multimedia section on Display, were missing, and the DENON system was rather kept for display instead. I immediately called upon the above mentioned attendant, Mr. Ajit Soni, who promptly came and gave me a justification that the speakers were just sold to another customer who wanted to purchase the DEMO system. Now, I asked him when would be the YAMAHA personnel be visiting my place in order to give our family a demonstration so that the system would set working. The second jolt I got was when Mr. Ajit Soni told me that I needed to pay another Rs. 500-1000 as fees so that the Yamaha Person would come and give the demonstration. I was stunned.

I gave a call to YAMAHA INDIA- Delhi office, to ascertain the genuinity of this Audio system that I had. They were kind enough to get back to me in the form of their counterpart in Mumbai, an officer called me and made promises to get this issue done within no time at the cost of Hypercity, but then in the late evening (of Wednesday) 02..12.2009, the Hypercity sales man Mr. Ajit called me and apologized for the same and now he promises me to get the entire system replaced with a new one, now for that there are various time limits, the YAMAHA Mumbai officer tells me that it might take as long as a working week, the Hypercity Sales man Mr. Ajit says it will be resolved within a week and the Manager for Operations Mr. Varun Kumar Sharma ( Emp : NO : 1038) says that he is going to get it done within 2 weeks time. Also adding on that the Mumbai counterpart of YAMAHA also told me that the system which I purchased was a substandard system which was discontinued by YAMAHA from the past 6 months and its production halted from a long time, which means that if there is something wrong in it, I neither can get spare parts for the same, neither can I get it repaired from YAMAHA, forget the warranty part, as there was no warranty card present with the system, neither was any manual or any cables / speaker wires in there.

I need an explanation and proper action on the lapse and also the system replaced.

On the third day, the system lies dead; I cannot operate it, since I do not have the intention to unintentionally change the settings out of curiosity. Well, one more thing, that there were no wires supplied with the system, all this time I did all the speaker wiring and have arranged the DEAD system in anticipation to hear its sound in full blast.

I never expected YAMAHA and Hypercity to tender me such cheap and deliberate service and wrong promises of customer support and false dreams of the live music which Yamaha has.

I feel YAMAHA is the name but then they have offered HYPERCITY as a dealer who can easily tarnish Yamaha’s name in the market.

I am sure every customer be-aware before purchasing anything from Hypercity, else there would be immense trouble he ought to face, after the investment of his /her hard earned money.

This entire episode has brought about a very bad taste in regards to Hypercity to me, and I definitely would raise this issue, if not solved by the lone Hypercity or for that matter, even by YAMAHA.
i feel that the packaging was improper and the product was not sealed when it reached my home.
i suspect the genuinity of this product. As there are many accessories such as screw and screw stands and FM AM receiver and wires missing from the container.
There is also no warranty card provided which says that there is a 2 years warranty for the product.
There are no personnel who have come to visit my place to give reasoning for missing parts and also the demonstration.

Kindly ascertain the same.
i am sending details of product here in this email.

Place of Purchase: Hypercity Mall - In Orbit Mall Vashi. Navi Mumbai.
Date of Purchase:[protected]
Item Model No.s. & Serial No.s
1. Amplifier - rxv-363 - [protected]
2. Speakers - rxv-363 - [protected]
3. Speakers - ns-8390 - [protected]

If you want I can scan the bill and send it to you when ever required. Thro email

My Contact No. is: [protected]
Regards.

Shreeram Mulay
[protected]

03, Nhava Apartments, Sector6, CBD Belapur, Navi Mumbai-400614

I have purchased yamaha fz16 from VICAS CORPORATION RAJKOT on 12/10/08.The battery is totally discharged and at service station they behaving rudely saying that i have not serviced my bike on given dates so battery is discharged and battery should charge month by month.If this is true then i request all o[censored] not to purchase from such dealers.

I purchased A yamaha FZ16 on 6 of July....And till now it completed 4 free servises. But after each and every service my bike is facing problem..horn is not working, engine is rubbing, too many noice. i complaint each and every time of service but the problrm still remains there. i purchased tuos bike from Himgiri Yamaha at kKanti Nagar, Near shahdara. So please file complaint and take apprproate action. Otherwise I will take case to court. I am from news channel.

Guffran Siddique
Asst. Producer
P-7 News

I have purchased yamaha fz16 one year before but its tyre get regrating very soon in 3 months i have complaint to srvice people they said we cant do anything in this matter my friend also having same bike his bike tyre is also getting regret in 4 months there is very comman fault in this bick that tyre get thicker very soon plz reply me as soon as possible through phone.

pawan soni
[protected]
[protected]

Respected sir,

My name is rohit from Hyderabad and recently on 14 aug 2008 i purchased orange colured fz16 motor bike in pearl yamaha showroom at Kondapur Hyderabad and i'm finding service is of highly poor quality, my bike is only three month year old and is already giving problem in my fuel meter.During my second servicing(ie on 11/11/09) this problem was found and when i asked them about the possible solution,they told me that they would definately replace my speedometer within 10 days as they were lacking spare parts supply and when visted there service center as i was not getting response from any of them ,now they went on saying that it is a minor problem no replacement needs to be required and they( Prasad ,who is the main mechanic and Mr Ananad who is the manager )temporarily fixed up the problem and still it has not been completely solved, I'm totally fed up of thier service and customer response and want action to be taken against these people and the company.
thank you

I wanted to purchase a Yamaha R15 bike from DEVI MOTORS PVT LTD
Address M/S DEVI MOTORS PVT LTD. OPP.Hubli (KARNATAKA). the sales person and the owner are not aty all intrested in selling the bke (i visited the show room 3 times). They show no intrest and respect to the customer. They force people to arrange money by creating unreal demand that the Bike is already booked adnd you get the bike if you pay cash before 11 next morning. The dealer never cares to talk clearly and all my frinends have the same response. Please help me as I really want to buy a R15 very soon.
Yamaha hsa a great comeback but a bad service....
if this continues then.......

I purchased a vehicle, YAMAHA FZ16 (Frame No: ME121C[protected], Engine No: 21C1061798) from SHINRAI Yamaha, Cochin on 21st October '09 and from the day one I’m facing problems from their sales & service team.

After paying the whole money in cash, I picked up the vehicle the next day after registration. Reaching home I noticed that it did not had the FZ16 sticker in both sides of the tank. When contacted the shop, the sales person who sold it to me told that it got scratched while washing so they had to replace both the tank cover with another which don’t have any sticker. I felt like SHINRAI Yamaha cheated me as they did not informed about this to me earlier. They assured me that they will be replacing it as soon as possible but it’s been one month now and still I’m riding a new bike which don’t have any sticker. When I contacted them in between I got the same reply always that they have not received the delivery yet.

Other than this i had to face more problem from them when the same sales person who sold me the vehicle gave me the wrong registration number, only when I received the RC book 3 weeks later, I came to know the correct number.

Whenever I went there or called, they always have a laid back attitude which treats the customer harshly and when I asked to speak to their manager, they told me that they don’t have a manager as he resigned a week before and maybe that’s why they are treating customers like this.

Another thing is that they stamped their company seal in all the free service coupons in both the seller and the servicing dealers place before giving it to me and I heard from one of my friend who owns a Yamaha bike that he had a very bad experience after giving his bike for servicing there.

Its dealers like this with whom we have to deal with directly in order to purchase a Yamaha vehicle makes us feel very bad for choosing a YAMAHA.

Hello All,
I had bought R15 from Orion Motors Bangalore on 2nd November 2009. And after a Week on 9th Nov my front Wheel bearing was broken . When i took my bike to the showroom they replaced the Bearing . And soon after 30 kms of the bike the bearing broke again . I gave my bike again and they found out that it is the bent in the front wheel disc pad that is causing the problem . From then on its been nearly 5 days and they always tell me that they have to get a report from Head office and all crap excuses. I am really irritated with the approach . And they are still not sure when will they get the bike fixed . I am totally unhappy with the service they have offered.

i am aman have yamaha fz-16 from Delhi scooter (Raja garden) new delhi. i have got a problem in left side shocker in bike, still my bike is in warranty they have charged me for labour charges.i have not seen dis kind of activity(charged labour charges in warranty)in any other company before this. pls look in the matter and revert me with appropriate solution as early as possible.the detail of bill given below...........
bill no. k/WB/4433
date- 08/11/2009
job card no. k/JC/18300
registration no.DL4SNA2500
oil seal - 139.55
tff oil - 138.66
labour charge - 150
total bill - 462.99

I booked a YAMAHA motor cycle Gladiator Graffiti, Yellow Golden colour on 22nd Sep 2009 with full payment from your Vasai workshop of PARAS YAMAHA, add: Bungalow No. 16, Dewan Bungalow Complex, Ambadi Road, Vasai (W), Dist. Thane – 401 202.

the vehicle delivered was manufactured in year 2008 and it was not informed at the time of booking, simultaneously on physical verifying the vehicle, found rubber parts are damage, paint spots on some part of the body, on Tachometer and other part of the vehicle, etc… simultaneously I didn’t receive owners manual and vehicle service book and on asking for the same i was told that service book has not come with the vehicle from YAMAHA only.

In this regards I contacted and informed Manager of Paras YAMAHA. But till today I didn’t receive any feedback on vehicle defect and owners manual and vehicle service book.

Consecutively within 20 days from the date of delivery experience problems like Indicators, brake light not working, having difficulties in placing Gears, electric starting noise enhance then the normal, enhanced noise in engine and vibration while in still acceleration, etc….

Hence I request to replace the vehicle or return back my money.
Please help me out.

Vijay More (mobile # [protected])

Hi,

I own a Yamaha R15 since August 2008. I am very irritated by the service provided by the Yamaha Service centre.

I complained before every service about the air leakage in both the wheels. I need to refill tyres every week. Are they technically unable to solve the problem ?? or they are not at all bothered about my problem ??

In the 5th service of my bike, they fit the rear wheel tilted which damaged the rear tyre. I informed the service centre manager about that.

In the 6th service of my bike again they forget to put a screw back. Yamaha is going to Kill their customer in road accident caused due to technical negligence.

They took the action after I wrote my complain here last time. They took the bike to the service centre and put that screw back. They did not solved the leakage problem. And as usual they again created a problem for me. This time they forget to put the complete tool kit back in the motocycle. I noticed it today when I needed the tool kit. Screw Driver and some other tools are missing. I am fade up with the service provided by Yamaha. Its mental torture for me. I believe they did it intentionally this time because I complain against them here on this forum. I just want Yamaha to take their motorcycle back pay back my money and mental peace if they are not able to provide proper service.


Service Centre:-

Orion Motors,
518, Bhoovanappa Layout, Opposite The Forum
Hosur Road, Bengaluru, Karnataka 560029, India
[protected]


Motorcycle Details:-

Yamaha R15 (black)
reg no - KA-01-EK-505


My details:-

Mrinal Sahani
[protected]

I purchased yamaha libero G5 in november 2006 from Naman Auto Sales and Services located in Panvel, New Mumbai.But within a time span of just one and half year the steel parts of my bike including the handlebar, jumpers and accessories got junk on the surface( corrosion).I contacted the service engineer and the show room operators but did not get any satisfactory reply or remedy for my problem. Please help me out.

Thank you.

Dear Sir,

I bought yamaha fazer from a trivandrum dealer 15 days back. Till now i didnt get front number plate of the bike. Every time when i checked with the dealer, they said the number plates will be couriered from the company. And every time they said it will come tomorrow! not its been two weeks.....!

regards,
Arun.