Yamaha Motor India Complaints & Reviews

I purchased a vehicle, YAMAHA FZ16 (Frame No: ME121C[protected], Engine No: 21C1061798) from SHINRAI Yamaha, Cochin on 21st October '09 and from the day one I’m facing problems from their sales & service team.

After paying the whole money in cash, I picked up the vehicle the next day after registration. Reaching home I noticed that it did not had the FZ16 sticker in both sides of the tank. When contacted the shop, the sales person who sold it to me told that it got scratched while washing so they had to replace both the tank cover with another which don’t have any sticker. I felt like SHINRAI Yamaha cheated me as they did not informed about this to me earlier. They assured me that they will be replacing it as soon as possible but it’s been one month now and still I’m riding a new bike which don’t have any sticker. When I contacted them in between I got the same reply always that they have not received the delivery yet.

Other than this i had to face more problem from them when the same sales person who sold me the vehicle gave me the wrong registration number, only when I received the RC book 3 weeks later, I came to know the correct number.

Whenever I went there or called, they always have a laid back attitude which treats the customer harshly and when I asked to speak to their manager, they told me that they don’t have a manager as he resigned a week before and maybe that’s why they are treating customers like this.

Another thing is that they stamped their company seal in all the free service coupons in both the seller and the servicing dealers place before giving it to me and I heard from one of my friend who owns a Yamaha bike that he had a very bad experience after giving his bike for servicing there.

Its dealers like this with whom we have to deal with directly in order to purchase a Yamaha vehicle makes us feel very bad for choosing a YAMAHA.

Hello All,
I had bought R15 from Orion Motors Bangalore on 2nd November 2009. And after a Week on 9th Nov my front Wheel bearing was broken . When i took my bike to the showroom they replaced the Bearing . And soon after 30 kms of the bike the bearing broke again . I gave my bike again and they found out that it is the bent in the front wheel disc pad that is causing the problem . From then on its been nearly 5 days and they always tell me that they have to get a report from Head office and all crap excuses. I am really irritated with the approach . And they are still not sure when will they get the bike fixed . I am totally unhappy with the service they have offered.

i am aman have yamaha fz-16 from Delhi scooter (Raja garden) new delhi. i have got a problem in left side shocker in bike, still my bike is in warranty they have charged me for labour charges.i have not seen dis kind of activity(charged labour charges in warranty)in any other company before this. pls look in the matter and revert me with appropriate solution as early as possible.the detail of bill given below...........
bill no. k/WB/4433
date- 08/11/2009
job card no. k/JC/18300
registration no.DL4SNA2500
oil seal - 139.55
tff oil - 138.66
labour charge - 150
total bill - 462.99

I booked a YAMAHA motor cycle Gladiator Graffiti, Yellow Golden colour on 22nd Sep 2009 with full payment from your Vasai workshop of PARAS YAMAHA, add: Bungalow No. 16, Dewan Bungalow Complex, Ambadi Road, Vasai (W), Dist. Thane – 401 202.

the vehicle delivered was manufactured in year 2008 and it was not informed at the time of booking, simultaneously on physical verifying the vehicle, found rubber parts are damage, paint spots on some part of the body, on Tachometer and other part of the vehicle, etc… simultaneously I didn’t receive owners manual and vehicle service book and on asking for the same i was told that service book has not come with the vehicle from YAMAHA only.

In this regards I contacted and informed Manager of Paras YAMAHA. But till today I didn’t receive any feedback on vehicle defect and owners manual and vehicle service book.

Consecutively within 20 days from the date of delivery experience problems like Indicators, brake light not working, having difficulties in placing Gears, electric starting noise enhance then the normal, enhanced noise in engine and vibration while in still acceleration, etc….

Hence I request to replace the vehicle or return back my money.
Please help me out.

Vijay More (mobile # [protected])

Hi,

I own a Yamaha R15 since August 2008. I am very irritated by the service provided by the Yamaha Service centre.

I complained before every service about the air leakage in both the wheels. I need to refill tyres every week. Are they technically unable to solve the problem ?? or they are not at all bothered about my problem ??

In the 5th service of my bike, they fit the rear wheel tilted which damaged the rear tyre. I informed the service centre manager about that.

In the 6th service of my bike again they forget to put a screw back. Yamaha is going to Kill their customer in road accident caused due to technical negligence.

They took the action after I wrote my complain here last time. They took the bike to the service centre and put that screw back. They did not solved the leakage problem. And as usual they again created a problem for me. This time they forget to put the complete tool kit back in the motocycle. I noticed it today when I needed the tool kit. Screw Driver and some other tools are missing. I am fade up with the service provided by Yamaha. Its mental torture for me. I believe they did it intentionally this time because I complain against them here on this forum. I just want Yamaha to take their motorcycle back pay back my money and mental peace if they are not able to provide proper service.


Service Centre:-

Orion Motors,
518, Bhoovanappa Layout, Opposite The Forum
Hosur Road, Bengaluru, Karnataka 560029, India
[protected]


Motorcycle Details:-

Yamaha R15 (black)
reg no - KA-01-EK-505


My details:-

Mrinal Sahani
[protected]

I purchased yamaha libero G5 in november 2006 from Naman Auto Sales and Services located in Panvel, New Mumbai.But within a time span of just one and half year the steel parts of my bike including the handlebar, jumpers and accessories got junk on the surface( corrosion).I contacted the service engineer and the show room operators but did not get any satisfactory reply or remedy for my problem. Please help me out.

Thank you.

Dear Sir,

I bought yamaha fazer from a trivandrum dealer 15 days back. Till now i didnt get front number plate of the bike. Every time when i checked with the dealer, they said the number plates will be couriered from the company. And every time they said it will come tomorrow! not its been two weeks.....!

regards,
Arun.

Hello Sir / Madam,

I purchased Yamaha FZS bike on 1st May 2009 from Naman Auto sales, Panvel, Maharastra. and have done all its servicings as per the schedule.
At the time of last servicing 12th September 2009 i launched a complaint regarding fuel indicator that it is not functioning properly and it does not shows the proper level of fuel in the indicator. They checked the bike and came to the conclusion, the fuel gaze need to be change. but they said right now we dont have the stock of it & it will take at least 5 days.
After that 45 days are passed and a have been there for more than 10 times at regular intervals but everytime i am getting the same answer that the part is not available. and also they are avoiding to speak to me if i ask for any explanation

Please Help

Thanks & Regards
Amol

hello,
i praveer yadav of boring road patna, bihar,had bought a yamaha yzf r-15 from JMK ENTERPRISES,near DAK BUNGLOW,PATNA <BIHAR>.on 4th of august '09.after a maximum of fifteen days of running ,the soccer got tilted due to a minor accident,which also damaged the chachiss &filter of the bike.i gave it for repair or replacement of parts on the 25th of august '09 at the above mentioned dealer and till now my damaged bike is showcased in the service center due to their lame excuse that the parts are not available.i am facing a lot of problems due to this ,my many important works are getting delayed as i am unable to reach places on time.this was absolutely unexpected from such a reputed company like yamaha.i therefore request to whoever it may concern
to immediately look forward into my problem and deliver my repaired bike as soon as possible.
contactno.[protected] ; [protected].

my nmae is shahadat ali living in kolkata salt lake sector 3 GD 196.owner of first yamaha R15 bike in jharkhand.
BIKE DESCRIPTION
YAMAHA 15 BLUE 2009 MODEL
OWNER NAME SHAHADATA ALI
VEHICLE NUMBER WB 07C 2881
dear sir,
i met a serious accident on 19 october 2009 while moving from kolkata to dhanbad (jharkhand) near jamtara at asansol on GT road.my bike front fairring is destroyed totally.my bike has been stationed at this respective address
FAME AUTOMOBILES
KANGOI ROAD
DISTRICT- JAMTARA
CONTACT NO- [protected]
[protected]
EMAIL- [protected]@g-mail.com

but the work has not been started yet.when i call the owner SATYAPAL YADAV he says the work is in progress.even i visited the showroom it was horrible.my bike is still kept untouched..i will be thankfull i[censored] look into this mater.

I have purchased a yamaha FZ 16 on november 2008 from Ms. Singhi Motors Sivasagar Assam. After my 2nd servicing my speedometer stopped working and according to my dealer I removed my speedometer and gave it to the dealer, they said it will be replaced from the Company but 1 month there is no response from the dealer nor the yamaha company. This is a worst after-sales service I have received from such a reputed Company.

my self dharmendra kumar.belongs to indian armed forces.i am a soldure posted at portblair [protected]@N islands.this event belongs 10th october2009 i was searching a wiser of mf vehicle yamaha fazer .i went to show room govindamma comp.earlier show many times i heard by local personel ,,are yar govindama me jarahe ho thora bach ke''' because they are that much mannerless ,i cant say they dont know the value of coustemer .i use to go to yamaha shop,not to govindama shop.but they are unable to underutand this.because they are having black money power.they can do any thing on this.they use to say tu fauji hai na ......gate out.......ja jahan complain karna hai kar le mera koi kuch nahi ukhar sakta hai...portblair men aissa hi chalta hai

I purchased yamaha fz16 in feb 2009 - after 7 months only i was facing back and left leg pain problem.
for that purpose i changed that seat and purched new one from Pune wakdewadi serivce outlet.

But that also not solved my purpose yet. I had given complaint to Pune outlet but within 2 days i got the answer that there are no complaints from any other places. I explined my poblem to Head mechanic of Pune wakdewadi service center and he too agree on that problem.

But it seems as there is no solution on that I have to sell this bike with heavy loss though the bike is so smooth but only seat (seat fiber pinching both legs badly) is not properly designed. But health is imporatant that money. But one thing is sure I will never come back to Yamaha bike again.

Dear Sir/Madam,

I Mr Parvez khan purchased yamaha fz16 on last year Diwali in 2008 from AIMS YAMAHA Showroom at Thane. From that onwards i have done 5 services at this showroom for this they had charges me Rs. 460/- for each service approximately,but the service was too poor ,from this i am not satisfied with the same.

please ook into the matter and do the needful.

Warm Reagrds

Parvez Khan
Mobile No. [protected]

I serviced my 1 year old Yamaha R-15 bike (2300 KM so far) in the newly opened Yamaha showroom called "Raj Yamaha" at OMR, Chennai (next to Jain College). This was the closest Yamaha showroom from my house.
When I gave the bike for service, I stated them three problems:
- My bike was giving a unique sound (something like Kssk...Kssk) continuously while riding. It is as if some moving part is touching a static body. It is definitely not the suspension problem. The service person who rode/tested the bike observed the same sound and said he will resolve the issue.
- My rear brakes were loose. I asked them to tighten
- The silicencer end cup was partly broken and I had asked them to replace with a new one.

When I returned in the evening to pick the bike, I saw they could not resolve the first issue. They said they have to oil the chain to remove the sound. I asked them how oiling the chain could resolve this issue. They were not confident of their resolution. Since it was a new showroon they dont have necessary equipments to oil the chain. They asked me to come back again 3 days later to oil the chain. Now I will be surprised how oiling the chain could resolve the sound that I am hearing. I am not sure if they have any experience working on R-15 bikes. If I go back they will charge me the fees for oiling, servicing and I am pretty sure, the actual problem is something else.

The second issue was made worse. My brakes were made further loose. Now while riding I see the stopping distance has increased. I see the impact whil driving in traffic as I have to apply brakes now and then. I have been riding my bike for a year and this was not the case earlier.

The third issue was not resolved as they did not have the spare.

Overall I paid them a service fee of Rs. 1250 for problems which were not resolved by them. I am really worried to take the bike back to Raj Yamaha showroom. I am thinking what else they could make worse. I have taken extreme care of this bike and so far it always looked new and clean. It does not feel the same anymore.

I bought a Yamaha r15 on 20th June, 2008 here in hyderabad. The bike was running fine till recently when suddenly one day while driving, it stops in the middle. I tried re-starting, it starts, but as soon as i accelerate, it stop again. I took it to the service center with great difficulty. They said it was an issue in the fuel pump. They kept the bike for 3 weeks and said they had replaced the fuel pump. I got it bike and again after about...

BELOW IS THE MAIL COPY I HAVE SENT FOR MY PROBLEMS

from Jaypal Umariya <[protected]@gmail.com> hide details 10:27 am (4 minutes ago)
to [protected]@yamaha-motor-india.com
date Oct 10, 2009 10:27 AM
subject Rminder01_Request to resolve problems with R15
mailed-by gmail.com

Please atleast reply...

[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 9, 2009 1:19 PM
Subject: Request to resolve problems with R15
To: [protected]@yamaha-motor-india.com


Dear Sir,

I have purchased a R15 from Surat Powerbikes on 23rd of September and having some ptoblems(mail attahced for you reference). I am requesting them from somany days but not getting any resolution or response.I am requesting you to help me. Please find the trailing mail and do the needful.

VEHICLE DETAILS ARE AS FOLLOWS:
MODEL:R15-BLUE
ENGINE NO.:20P1021497
CHASSIS NO.:ME120P[protected]
INVOICE NO.:R-000957
INVOICE DATE:30-Sep-2009





Thanks & regards,
Jaypal Umariya([protected])
Warranty Manager
Autopoint Car Division
(TATA MOTORS)


[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 7, 2009 8:48 PM
Subject: Reminder 02_Request to resolve problems with R15
To: power.[protected]@hotmail.com
Cc: [protected]@yamaha-motor-india.com



[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 6, 2009 10:11 PM
Subject: Fwd: Request to resolve problems with R15
To: power.[protected]@hotmail.com
Cc: [protected]@yamaha-motor-india.com


Dear Sir,

Before ten days I have sent you this mail but till date I did not get any resolution of a single problem.

For problem (1) There is a crack on FR RH Headlight fiber body. (Photograph enclosed), Your sales executive Miss Krimy has promised me to replace defective part. I left my vehicle at your workshop for two days but defective part did not replaced. Till date I am waiting for her call.



For problem (2) Finance scheme given by BAF executive is for new graphics bike which is costly then with old blue graphics bike, your sales executive Miss Krimy is telling that still we did not get the payment from BAF hence you will have to wait. She has given me an Invoice of Rs.98,439.00(Invoice No.R-000957,Date:30-Sep-2009).Without payment done how did you create the invoice and how many days should I wait for that difference amount?



For problem (3) I have driven my friend’s (Mr. Nikunj Mistry) R15 bought on 20th September from you, which is very smoother and silent then mine, for this problem I have left my vehicle at your workshop for two whole days but I found no difference. The idle speed RPM of my vehicle is more than 2000revolution per minute while the required reading given in R15 service book is[protected]r/min(page no. 6-14). Is it ok for maintaining my new vehicle?



For problem(4) Till date I did not get Rear View Mirrors and Front Number plate, for your information Vehicle is registered.









I am not enjoying with my new R15 at all because of these kind of response from your side and performance from the brand new Yamaha YZF R15( I hope its not second hand).





You are requested to give me reply and give resolution.







Thanks & regards,

Jaypal Umariya

[protected]



[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Sep 27, 2009 1:03 PM
Subject: Request to resolve problems with R15
To: power.[protected]@hotmail.com


Dear Mr. Ashis Gamit,



This is in reference to The Blue R15 I have purchased from you on 23rd September 2009 from your Navasari branch.



Sir, I am facing some problems in above mentioned bike, which are as follows.

(1) There is a crack on FR RH Headlight fiber body.(Photograph enclosed)

(2) Finance scheme given by BAF executive is for new graphics bike which is costly then with old blue graphics bike.

(3) I have driven my friend’s (Mr. Nikunj Mistry) R15 bought on 20th September from you, which is very smoother and silent then mine.

(4) In this regards your Sales executive is not responding well and I am still waiting for her reply.





You are requested to resolve these problems as soon as possible, as I am also one of your customers.





Thanks & regards,

Mr. Jaypal V. Umariya

[protected]

I would be very polite if I would be saying that Yamaha Motors has a totally rubbish customer service in Bangalore. I literally don't have words to define the type of customer care these guys have in place...pathetic..horrible...lame..18th century..blah blah..

When I bought a new FZ16..in January 2009, I was made to feel like as if they were doing a favor to me by selling the bike. The customer representative was so eager till the time I had not made any payment, that probably a cynic would be tempted to buy the bike then and there. And as soon as I paid them 60k (15k on delivery date), boy you should have seen there arrogance come into life. And finally, on the day of delivery, as expected I had a verbal fight with Orion motors, over the fact that I wanted to see the bike before making the final payment...and they won't let me...!!!..

Over the last 8 months, I got the bike serviced at Orion Motors - Bangalore (the one opposite forum) 4 times, and each of the time, the bike was not even washed properly, forget about the things which I could not see at that time (like engine tuning, brake oil, etc). And the last time things got really ugly, when I had an argument with the service engineer over the washing issue and the validity of my free service - and I was literally shoved off the office with the service engineer shouting on me from behind.

Absolutely rubbish this stuff. I start wondering what Yamaha does in these cases, as I have promptly given my feedback as "poor" everytime a Yamaha customer care representative has called. But, no changes whatsoever.

I just start feeling that I should rather go back to owning a Pulsar rather than a Yamaha. At least, their service is way..way..way better than Yamaha's and their customer service is outstanding (I have had days when I have talked for over 2 hours with a bajaj service engineer, and that conversation did not turn into an argument).

Hate to say this, but Yamaha has really left me no option than to become a Baja fan. Yamaha bikes are a definite "yes" over Bajaj's, but I don't think any of their customer is ready to loose out on the peace of his mind to a better bike.

i have continuos problems in my YAMAHA fz16.First of all my fz chain broken at the time of riding chain stuck in the engine luckly i escape from an accident.this case i inform the showroom,a showroom mechanic come & take to show room.they temporarly join the chain with a chain lock.i ride my bike 1 month with that temporarly chain lock the showroom staff told there has no chain stock in that showroom.
i am from kerala,alappuzha
pls give a warningto that showroom for there iresponsibilities in there services thhere showroom name is "EVER GREEN MOTORS" ALAPPUZHA,KERALA

Hello M/s Yamaha,

This is to bring to your notice that my YAMAHA FZ16 facing white smoke from silencer from past 6 months.

I bought this vechile from AMBAL MOTORS, Chennai on 27th OCT 2008.

I have rushed to the dealer as soon as i come to know about the white smoke problem, reported to the chief mechanic Mr.Hussian in AMBAL MOTORS PVT LTD, Chennai.

He asked me to leave the bike in the service center to reslove the problem.

I regularly make calls to him and ask about the bike.

He used to ignore my query.

Finally after a period of a month they replaced the BORE and PISTON and gave the bike back.

Then after two weeks the same problems arises.

Exactly i do no where the problem rises. I do know what to do.

Kindly some one get a solution for this issue.