Yamaha Motor India Complaints & Reviews

Hello Sir / Madam,

I purchased Yamaha FZS bike on 1st May 2009 from Naman Auto sales, Panvel, Maharastra. and have done all its servicings as per the schedule.
At the time of last servicing 12th September 2009 i launched a complaint regarding fuel indicator that it is not functioning properly and it does not shows the proper level of fuel in the indicator. They checked the bike and came to the conclusion, the fuel gaze need to be change. but they said right now we dont have the stock of it & it will take at least 5 days.
After that 45 days are passed and a have been there for more than 10 times at regular intervals but everytime i am getting the same answer that the part is not available. and also they are avoiding to speak to me if i ask for any explanation

Please Help

Thanks & Regards
Amol

hello,
i praveer yadav of boring road patna, bihar,had bought a yamaha yzf r-15 from JMK ENTERPRISES,near DAK BUNGLOW,PATNA <BIHAR>.on 4th of august '09.after a maximum of fifteen days of running ,the soccer got tilted due to a minor accident,which also damaged the chachiss &filter of the bike.i gave it for repair or replacement of parts on the 25th of august '09 at the above mentioned dealer and till now my damaged bike is showcased in the service center due to their lame excuse that the parts are not available.i am facing a lot of problems due to this ,my many important works are getting delayed as i am unable to reach places on time.this was absolutely unexpected from such a reputed company like yamaha.i therefore request to whoever it may concern
to immediately look forward into my problem and deliver my repaired bike as soon as possible.
contactno.[protected] ; [protected].

my nmae is shahadat ali living in kolkata salt lake sector 3 GD 196.owner of first yamaha R15 bike in jharkhand.
BIKE DESCRIPTION
YAMAHA 15 BLUE 2009 MODEL
OWNER NAME SHAHADATA ALI
VEHICLE NUMBER WB 07C 2881
dear sir,
i met a serious accident on 19 october 2009 while moving from kolkata to dhanbad (jharkhand) near jamtara at asansol on GT road.my bike front fairring is destroyed totally.my bike has been stationed at this respective address
FAME AUTOMOBILES
KANGOI ROAD
DISTRICT- JAMTARA
CONTACT NO- [protected]
[protected]
EMAIL- [protected]@g-mail.com

but the work has not been started yet.when i call the owner SATYAPAL YADAV he says the work is in progress.even i visited the showroom it was horrible.my bike is still kept untouched..i will be thankfull i[censored] look into this mater.

I have purchased a yamaha FZ 16 on november 2008 from Ms. Singhi Motors Sivasagar Assam. After my 2nd servicing my speedometer stopped working and according to my dealer I removed my speedometer and gave it to the dealer, they said it will be replaced from the Company but 1 month there is no response from the dealer nor the yamaha company. This is a worst after-sales service I have received from such a reputed Company.

my self dharmendra kumar.belongs to indian armed forces.i am a soldure posted at portblair [protected]@N islands.this event belongs 10th october2009 i was searching a wiser of mf vehicle yamaha fazer .i went to show room govindamma comp.earlier show many times i heard by local personel ,,are yar govindama me jarahe ho thora bach ke''' because they are that much mannerless ,i cant say they dont know the value of coustemer .i use to go to yamaha shop,not to govindama shop.but they are unable to underutand this.because they are having black money power.they can do any thing on this.they use to say tu fauji hai na ......gate out.......ja jahan complain karna hai kar le mera koi kuch nahi ukhar sakta hai...portblair men aissa hi chalta hai

I purchased yamaha fz16 in feb 2009 - after 7 months only i was facing back and left leg pain problem.
for that purpose i changed that seat and purched new one from Pune wakdewadi serivce outlet.

But that also not solved my purpose yet. I had given complaint to Pune outlet but within 2 days i got the answer that there are no complaints from any other places. I explined my poblem to Head mechanic of Pune wakdewadi service center and he too agree on that problem.

But it seems as there is no solution on that I have to sell this bike with heavy loss though the bike is so smooth but only seat (seat fiber pinching both legs badly) is not properly designed. But health is imporatant that money. But one thing is sure I will never come back to Yamaha bike again.

Dear Sir/Madam,

I Mr Parvez khan purchased yamaha fz16 on last year Diwali in 2008 from AIMS YAMAHA Showroom at Thane. From that onwards i have done 5 services at this showroom for this they had charges me Rs. 460/- for each service approximately,but the service was too poor ,from this i am not satisfied with the same.

please ook into the matter and do the needful.

Warm Reagrds

Parvez Khan
Mobile No. [protected]

I serviced my 1 year old Yamaha R-15 bike (2300 KM so far) in the newly opened Yamaha showroom called "Raj Yamaha" at OMR, Chennai (next to Jain College). This was the closest Yamaha showroom from my house.
When I gave the bike for service, I stated them three problems:
- My bike was giving a unique sound (something like Kssk...Kssk) continuously while riding. It is as if some moving part is touching a static body. It is definitely not the suspension problem. The service person who rode/tested the bike observed the same sound and said he will resolve the issue.
- My rear brakes were loose. I asked them to tighten
- The silicencer end cup was partly broken and I had asked them to replace with a new one.

When I returned in the evening to pick the bike, I saw they could not resolve the first issue. They said they have to oil the chain to remove the sound. I asked them how oiling the chain could resolve this issue. They were not confident of their resolution. Since it was a new showroon they dont have necessary equipments to oil the chain. They asked me to come back again 3 days later to oil the chain. Now I will be surprised how oiling the chain could resolve the sound that I am hearing. I am not sure if they have any experience working on R-15 bikes. If I go back they will charge me the fees for oiling, servicing and I am pretty sure, the actual problem is something else.

The second issue was made worse. My brakes were made further loose. Now while riding I see the stopping distance has increased. I see the impact whil driving in traffic as I have to apply brakes now and then. I have been riding my bike for a year and this was not the case earlier.

The third issue was not resolved as they did not have the spare.

Overall I paid them a service fee of Rs. 1250 for problems which were not resolved by them. I am really worried to take the bike back to Raj Yamaha showroom. I am thinking what else they could make worse. I have taken extreme care of this bike and so far it always looked new and clean. It does not feel the same anymore.

I bought a Yamaha r15 on 20th June, 2008 here in hyderabad. The bike was running fine till recently when suddenly one day while driving, it stops in the middle. I tried re-starting, it starts, but as soon as i accelerate, it stop again. I took it to the service center with great difficulty. They said it was an issue in the fuel pump. They kept the bike for 3 weeks and said they had replaced the fuel pump. I got it bike and again after about...

BELOW IS THE MAIL COPY I HAVE SENT FOR MY PROBLEMS

from Jaypal Umariya <[protected]@gmail.com> hide details 10:27 am (4 minutes ago)
to [protected]@yamaha-motor-india.com
date Oct 10, 2009 10:27 AM
subject Rminder01_Request to resolve problems with R15
mailed-by gmail.com

Please atleast reply...

[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 9, 2009 1:19 PM
Subject: Request to resolve problems with R15
To: [protected]@yamaha-motor-india.com


Dear Sir,

I have purchased a R15 from Surat Powerbikes on 23rd of September and having some ptoblems(mail attahced for you reference). I am requesting them from somany days but not getting any resolution or response.I am requesting you to help me. Please find the trailing mail and do the needful.

VEHICLE DETAILS ARE AS FOLLOWS:
MODEL:R15-BLUE
ENGINE NO.:20P1021497
CHASSIS NO.:ME120P[protected]
INVOICE NO.:R-000957
INVOICE DATE:30-Sep-2009





Thanks & regards,
Jaypal Umariya([protected])
Warranty Manager
Autopoint Car Division
(TATA MOTORS)


[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 7, 2009 8:48 PM
Subject: Reminder 02_Request to resolve problems with R15
To: power.[protected]@hotmail.com
Cc: [protected]@yamaha-motor-india.com



[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 6, 2009 10:11 PM
Subject: Fwd: Request to resolve problems with R15
To: power.[protected]@hotmail.com
Cc: [protected]@yamaha-motor-india.com


Dear Sir,

Before ten days I have sent you this mail but till date I did not get any resolution of a single problem.

For problem (1) There is a crack on FR RH Headlight fiber body. (Photograph enclosed), Your sales executive Miss Krimy has promised me to replace defective part. I left my vehicle at your workshop for two days but defective part did not replaced. Till date I am waiting for her call.



For problem (2) Finance scheme given by BAF executive is for new graphics bike which is costly then with old blue graphics bike, your sales executive Miss Krimy is telling that still we did not get the payment from BAF hence you will have to wait. She has given me an Invoice of Rs.98,439.00(Invoice No.R-000957,Date:30-Sep-2009).Without payment done how did you create the invoice and how many days should I wait for that difference amount?



For problem (3) I have driven my friend’s (Mr. Nikunj Mistry) R15 bought on 20th September from you, which is very smoother and silent then mine, for this problem I have left my vehicle at your workshop for two whole days but I found no difference. The idle speed RPM of my vehicle is more than 2000revolution per minute while the required reading given in R15 service book is[protected]r/min(page no. 6-14). Is it ok for maintaining my new vehicle?



For problem(4) Till date I did not get Rear View Mirrors and Front Number plate, for your information Vehicle is registered.









I am not enjoying with my new R15 at all because of these kind of response from your side and performance from the brand new Yamaha YZF R15( I hope its not second hand).





You are requested to give me reply and give resolution.







Thanks & regards,

Jaypal Umariya

[protected]



[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Sep 27, 2009 1:03 PM
Subject: Request to resolve problems with R15
To: power.[protected]@hotmail.com


Dear Mr. Ashis Gamit,



This is in reference to The Blue R15 I have purchased from you on 23rd September 2009 from your Navasari branch.



Sir, I am facing some problems in above mentioned bike, which are as follows.

(1) There is a crack on FR RH Headlight fiber body.(Photograph enclosed)

(2) Finance scheme given by BAF executive is for new graphics bike which is costly then with old blue graphics bike.

(3) I have driven my friend’s (Mr. Nikunj Mistry) R15 bought on 20th September from you, which is very smoother and silent then mine.

(4) In this regards your Sales executive is not responding well and I am still waiting for her reply.





You are requested to resolve these problems as soon as possible, as I am also one of your customers.





Thanks & regards,

Mr. Jaypal V. Umariya

[protected]

I would be very polite if I would be saying that Yamaha Motors has a totally rubbish customer service in Bangalore. I literally don't have words to define the type of customer care these guys have in place...pathetic..horrible...lame..18th century..blah blah..

When I bought a new FZ16..in January 2009, I was made to feel like as if they were doing a favor to me by selling the bike. The customer representative was so eager till the time I had not made any payment, that probably a cynic would be tempted to buy the bike then and there. And as soon as I paid them 60k (15k on delivery date), boy you should have seen there arrogance come into life. And finally, on the day of delivery, as expected I had a verbal fight with Orion motors, over the fact that I wanted to see the bike before making the final payment...and they won't let me...!!!..

Over the last 8 months, I got the bike serviced at Orion Motors - Bangalore (the one opposite forum) 4 times, and each of the time, the bike was not even washed properly, forget about the things which I could not see at that time (like engine tuning, brake oil, etc). And the last time things got really ugly, when I had an argument with the service engineer over the washing issue and the validity of my free service - and I was literally shoved off the office with the service engineer shouting on me from behind.

Absolutely rubbish this stuff. I start wondering what Yamaha does in these cases, as I have promptly given my feedback as "poor" everytime a Yamaha customer care representative has called. But, no changes whatsoever.

I just start feeling that I should rather go back to owning a Pulsar rather than a Yamaha. At least, their service is way..way..way better than Yamaha's and their customer service is outstanding (I have had days when I have talked for over 2 hours with a bajaj service engineer, and that conversation did not turn into an argument).

Hate to say this, but Yamaha has really left me no option than to become a Baja fan. Yamaha bikes are a definite "yes" over Bajaj's, but I don't think any of their customer is ready to loose out on the peace of his mind to a better bike.

i have continuos problems in my YAMAHA fz16.First of all my fz chain broken at the time of riding chain stuck in the engine luckly i escape from an accident.this case i inform the showroom,a showroom mechanic come & take to show room.they temporarly join the chain with a chain lock.i ride my bike 1 month with that temporarly chain lock the showroom staff told there has no chain stock in that showroom.
i am from kerala,alappuzha
pls give a warningto that showroom for there iresponsibilities in there services thhere showroom name is "EVER GREEN MOTORS" ALAPPUZHA,KERALA

Hello M/s Yamaha,

This is to bring to your notice that my YAMAHA FZ16 facing white smoke from silencer from past 6 months.

I bought this vechile from AMBAL MOTORS, Chennai on 27th OCT 2008.

I have rushed to the dealer as soon as i come to know about the white smoke problem, reported to the chief mechanic Mr.Hussian in AMBAL MOTORS PVT LTD, Chennai.

He asked me to leave the bike in the service center to reslove the problem.

I regularly make calls to him and ask about the bike.

He used to ignore my query.

Finally after a period of a month they replaced the BORE and PISTON and gave the bike back.

Then after two weeks the same problems arises.

Exactly i do no where the problem rises. I do know what to do.

Kindly some one get a solution for this issue.

I am an army officer and I wanted to buy yamaha r15.Now I have two question:-
1. Is r15 available in CSD, If yes then where and in which state.
2. If no then what are the offer/discount/concession available for service persons specialy army offrs.
your quick response will be highly appreciable.

Dear Yamaha,

After regular follow up with dealers regarding issues in my bike, i am not satisfied with the services.
After regular services done at dealership,still since last 2-3 months bike is having of problem of jerk and sometimes stops in between road.

All above causes so much of stress and concern as i ride on road,request to please get the issue ratified by your end on urgent basis.

Bike-Gladiator
Purchase date-12/12/2007
Chasis no.-07D5YYD003275
engine no.-07D5YYD003275

Dealer-ZAIN AUTO PUNE CAMP

Thanks & Regards,

AJAY KHADE
[protected]

i am the owner of yamaha fz16 since 6 march 2009
since last two months several problems have been developed in my bike.
like excess heating of engine. low milage , disk brake lever and clutch malfunctioning.
whenever i went for the servicing the staffs did'nt solve problems. they make excuses and say the bike is fine.
they always say that engineers from yamaha will be provided to you but yet i
did'nt meet any engineer
owner of bike :- Khatib uz zaman
date of purchasing :- 6 march 2009

Distibuter :- janaki authorised dealer,swarajpuri road,gaya 823001,bihar

Dear sir,

I have purchased a Yamaha FZ16 on 17th,july2009 and in not more than two months a considerable issue o[censored]sage of substandard spare parts has came in front o[censored]s.

Bike's rear wheel rim has got a crack in it and since there are tubeless tyres, air is passing through the crack of the rim. Earlier, I thought that its a manufacturing defect so obviously showroom people will definately take care of it but when I approached the showroom than the worker over there told us that they have three other complaints with the same trouble and this kind of trouble has occured due to poor roads of the city. He also said to us that nothing can be done in this from the company's side and we have to go for an insuerance claim only.

In not more than two months, the rim which is such an important part of the bike's body has proven its substandart quality after getting a crack in not more than two months in it but what was more shoking was the attitude of the showroom people towards the issue as if it is a very regular case and this is not a fault on the company's part.

But if thats what the company people think than they should provide complimentary rims to the customer right at the purchase of the vehicle or this should be told to the customer that this bike is not to be driven on the indian roads so they should all shift themselves to US or some other developed country as the rim will crack here after riding the bike over here.

I was seeking a remedy by the company people in the showroom only but got badly dissapointed and had to choose this way to get the matter to the company's attentation. Kindly provide me with the suitable remedy as soon as possible.

Your's Sincerely,
Ankit Goel.

THE TACHOMETER OF MY FZ16 YAMAHA BIKE STOPS WORKING, BUT AFTER A WEEK OF REGISTERING A COMPLAIN, I DIDN'T RECEIVED THE SAME FROM DEALER END.
THEY SAID THAT COMPANY AUTHORITIES ARE NOT SENDING THE REQUIREDE ORDERS FOR IT. MOREOVER, THE CHAIN CLEANER & CHAIN LUBE SPRAY WAS ALSO NOT DELIVERED TILL LAST 5 MONTHS.

I bought a YAMAHA FZ-S bike from YAMAHA BIKERZ showroom Nanganallur,Chennai on 10th July 2009 and the show room staff had handovered the bike and related documents to me except the RC Book which they asked me to come and collect after a month from the show room, but when I had gone there after a month to collect the RC Book they said that, "It has not yet arrived and they don't know when it will be coming" on forcing them they had asked me to come on the next week , again when I gone back to them the other week they gave another date and the same behaviour they followed for further weeks and till know I haven't got my RC Book in my hand and it had already crossed 2 months. Incase if I call them, they are not responding to me properly and disconnecting the call without answering to my question. I don't know when I will be getting my RC Book.

We have booked a bike from ALKA YAHAMA, KOPERKHERNE, NAVI MUMBAI, that too on cash money, but after a week, that dealer bracnh is telling that they don't have black colour and forcing us too take some other colour, but we have paid money and booked black colour.....how can this ppl are so greedy. That Show room shall be baaned...