Yamaha Motor India Complaints & Reviews

I am using Yamaha FZ-S motocycle for past 7 months. My Bike has been showing chain complaints from 3000kms onwards, now its ran around 13000 kms with the complaint..i had gone to several yamaha service stations asking about this complaint, they never bothered to hear, now i decided to put a new chain and socket costing around 1500rs, but the response i get is that there is no stock available. i cant ride my bike in the condition its is now.

THIS EMAIL WAS SENT ON 3 MARCH 2010 TO ALL THE EMAIL ADDRESSES MENTIONED ON THE MANUAL OF MY BIKE AND I STILL HAVE TO RECEIVE A REPLY. I WISH LAW AND ORDER FOR CONSUMERS IN INDIA WERE AS GOOD AS IT IS IN EUROPEAN AND WESTERN COUNTRIES.

Dear Sir,

I had bought this Yamaha FZ16 on November 10, 2008. I have been very pleased with this bike all this while and this is one very well taken care of bike.

I have never sped it up above 60KM/hr and have never been involved in any rash driving. No screeching brakes or no instant acceleration have ever been a part of my driving.

This is my third bike after Karizma and Apache, so I am quite a biker myself and I know how to look after my bike to make it run smoothly in the long run and I am also well-aware of the technicalities related to my bike.

However, there have been an ongoing issue which I had reported right after my second service. The rear tyre of my bike is of inferior quality. There have been too many wear and tear issues with it which a tyre of this quality should not have, THAT TOO so quickly which is within 3-4 months. It has deteriorated so quickly that I am astonished at this rate.

This tyre has lost all its friction and the bike wobbles and loses control if the bike is slightly tilted on the turns. This tyre gets punctured twice a month at least and the previous punctures keep leaking too. At the same time, the front tyre has never got punctured on the same road and on the same stuffs, so I fail to understand that how come the rear tyre can get punctures so very often.

I have spent almost close to Rs. 2000 only on punctures which I know nobody is going to compensate. Had I been aware that I was going to spend Rs. 2000 on this tyre and that I would have to keep spending like this, I would have purchased a new tyre at this cost. But now, I have already spent this much money and I feel that I have not got what I have paid for.

As mentioned above, I had reported this issue right after my second service. I kept on showing the condition of my tyre to the service staff at the Prince Automobiles, Nangloi, Delhi service showroom (where I purchased my bike from), but they kept on insisting it was normal and that they wanted me to get the puncture job done again and observe the tyre. Thus, I spent all my free services and the time when something could actually have been done. And when the bike was close to being a year old, I was finally advised to contact MRF service center. As a customer, AM I SUPPOSED TO TAKE MY BIKE AROUND AND LOSE THE PRECIOUS AMOUNT OF TIME THAT I NEED TO SPEND AT MY WORK AND WITH MY FAMILY? IS IT MY RESPONSIBILITY TO CARRY THE BURDEN AROUND OF A FAULTY PRODUCT THAT I PURCHASED?

If you have a look at the pictures mentioned below, you will find the condition that why this is so bad and why it is even so dangerous for my life to keep using it:

I have never received a satisfactory solution and I have rather got a run around all the time. Having visited the MRF center myself, I was told that this tyre was getting worse in condition but this was not the tyre quality and it was the bike’s design that made the tyre rubbing at such a fast rate that the rubber got damaged. They gave me a letter that it is not the tyre’s quality but the bike’s design that is at fault. Now, at this stage, who am I to decide who is at fault; Yamaha or MRF? For me, you are the service provider and you should take the ownership to resolve the issue. I am deeply hurt and flabbergasted at this treatment that I have received after I recommended FZ to so many of my friends and relatives.

You can have a look at the scanned letter that I received from MRF stating that it is not the tyre quality.

I need a solution!! I do not need a tyre replacement but I want my bike to be replaced, so that as a customer I finally get what I have paid for, A RUNNING BIKE. Please look into and don’t force me to look for legal options. This may be just a Rs. 2500 or Rs. 3000 worth tyre for you but for me, this has now become a matter of principles and being right. And I will not give up!!!!

I hope to receive a positive quick response as soon as possible.

Regards,
Rahul Gautam

Dear M'am/Sir,

This is to inform that i have purchased Yamaha R15 on 9th Jan 2010.

The Bike was given for regular 1st servicing. Post servicing, fuel leakage over the engine portion was observed which was immediately brought to the notice of the same centre. The bike was handed over for rectification of whatever issue on 21st Feb 2010 and was collected back on 23rd with an assurance from the Yamaha repair representative that the problem was rectified and would not reoccur.

The leakage is observed again and again for the 2nd time the bike was taken for checking today (8th March 2010) morning and the information shared was " that this is a manufacturing defect and such defect has been observed for the 1st time. photographs of the faulty section to be taken and sent to Yamaha head quarters so that the main Yamaha representative would identify and fix the problem".

the bike was taken to the centre again in the evening and yet another representative has now assured repair and delivery of the bike by tomorrow (9th March 2010).

would appreciate your kind intervention in the matter to assure that the fault is repaired and would not reoccur.

high service quality is expected from a reputed brand like yours and genuine service with quick TAT is anticipated. after paying such a high price for a premium bike and travelling to and fro every time for any small or big issue is not a feasible value for a bike and brand like this.

please confirm assurance or you can guide me to higher authorities for escalation so that the matter is taken up more seriously and we feel the worth of being your customer.

photographs attached for your reference.

awaiting your revert!


thanks & regards,

Abhishek Lad

i took my bike from alka yamaha.it is in koparkhairne,navimumbai.
i took my bike on 31st of august 2009.
firstly i got the problem of starter.when i called them they said push the bike and start on second gear.
secondly i got the problem of fuel gage.it is the common problem of yamaha fz-16.
thirdly when i said i am not getting proper average.they said me dont drive roughly.i said them i am riding my bike only till 50 speed.
fourthly i got the problem of oil leakage.
fifthly i got the problem of brake noice .
sixthly i got the problem of brake light switch.
and i said this in service center they said me u sit let me do our work.
such answers i m getting from there side.
this is just too much happening plzzz take sum strict action against this...
thank you...

HI,

I have purchased Yamaha Crux motorcycle on 03.03.2010 from M/S MSP MOTO WORLD;NO 215;100 Ft RING ROAD;2nd BLOCK ;3rd Phase;BANASHANKARI;THIRD STAGE;WARD NO 54;BANGALORE – 560085;KARNATAKA Contact person:Rajesh.The on road price for this vehicle is Rs.42500/- since we put up in Mandya District we want mandya registration adn after excluding road tax and smart card charges the value of the vehicle is Rs.38989/- where as the dealer has given the TAX INVOICE for Rs.36490-/- which is ex-showroom price. when i asked Mr.Rajesh and the owner of the show room they were telling no body will give invoice for on road price where as i own Suzuki zeus bike where the value is Rs.48144/- and i got the TAX Invoice for full amount mentioning Ex-showroom price+tax+registration and Road tax+Insurance and this is the procedure of raising the invoice but this yamaha showroom is cheating the governament by not giving the invoice for full amount. with this they will be getting lots non taxable income.

Here by i am requesting in front of Consumer forum to take necessary action on this showroom and do the needfull forus and for governament.

Regards
Mohan.B.K
[protected]

Respected Sir,

I own a Yamaha R15 since July 2008. I am very irritated by the service provided by the Yamaha Service centre. ie (Akar Yamaha Motors 216 Mission Compound Ajmer Road Jaipur)

I complained before every service about the air leakage in both the wheels. I need to refill tyres every alternate days.When I made a complaint at the time of service they never took it seriously.They used to fill the tyres at that time and used to say that the problem will not reoccur but actually the problem was never solved.

We even made a complaint to their engineer as well as to regional office jaipur but no one took interest to solve the problem permanently. They told us that you need to go to MRF centre because this is not our issue, they said that the tyres are fitted by MRF but when I got it checked there they told me that there is no problem in the tyres there is problem with the wheel and the rims.

When I told them that I will make a complain in consumer court they took interest for the first time but still the problem is not resolved.They asked me to go to a local mechanic eveytime I face a problem and told me that you need to refill your tyres every week otherwise the problem will reoccur and we will not be responsible for this. They even charged me for trying to resolve the problem and I have the BILL proof for the same.My bike is in warranty period then why am i charged for technical default by the company.

I am fade up with the service provided by Yamaha. Its mental torture for me. I just want Yamaha to take their motorcycle back pay back my money and mental peace if they are not able to provide proper service.


Service Centre:-

Akar Yamaha Motors,
216, Mission Compound, Ajmer road, Jaipur 302001, India
[protected],6454386,2364541


Motorcycle Details:-

Yamaha R15 (black)
engine number: 20P1-002432


My details:-

Puneet Agrawal
[protected]

Sir,,
I purchased a yamaha Gladiator on september 2009..On the date of purchase till now there is a valve problem in the bike....often in an interval of 400-500 kms I have to adjust the valve...if it revv's above 7000rpm i hear a knocking sound in the bike..but very slow pick up comparing other gladiators and the smoothness becomes rough......there is some oil leaking sometimes in the exhaust....i have being servicing the bike regularly...i had given a complaint to the area manager-chennai...resulting in a bad responce from the show room side...My vehicle has clocked 6800kms.......now the problems are getting worst......what can i do to cure this bike.......?....am in a plan 2 sell tis bike and move to bajaj or honda............If these problem's does not come 2 an end..........


PURCHASED:JAYACHITRA AUTOMOBILES, VALAPADI, SALEM, TAMILNADU
SHOW ROOM PHONE:[protected]




MY CONTACT: [protected]

Hiiiiiiiiiiii Frenz I'm Requesting U all To Please Please dnt By YAMAHA Bikes.... cuz I've Faced A big Problem Wid Dem... I Got YAMAHA FAZER on 07-NOV-09.. from the date of Purchase I'm facing a Some Kind of (Balance & Forks) Problem and after 1 week i just went to Showroom and Explaind them... wat.s the problem then they took My Bike of 1 day.... and told me to your complaint s Rectified... but again it,s started.. and Same Process Repeted Three Times... Finally I My local Mechanic Told Me to It,s CHASSIS Difiected bike...and It's Nt able to rectifie.... and finally NW i,m Decied to sell MY bike..... I dnt have a More Patience...
YAMAHA Sucks They given me a Difected Bike.......
YAMAHA Service Stations Sucks...
[censored] OF[censored] YAMAHA

Vehicle
View all Yamaha Motors India complaints
Yamaha Motors India
Posted:[protected] by Rishi Suri Send email


Big Problem in New Vehicle
Hi,

I have problem with my Yamaha FZS(chasis no -ME121C[protected] AND engine no.- 21C2017177), it is just 4 months old (just done 4000 Kms)and found the Handle-T is mis-alligned with Handle,which i get known from Service center AND my rear wheel tyre get punctured five times already which i really worried about everytime i used to drive my bike. I dont know whom to complaint regarding these issues.

Please do the needful.

Many Thanks
Dibakar

Sir/madam,
i am a consumer of yamaha, currently using two yamaha motor bikes Rx135(1999 model) and a Fz16(2009). I bought ma fz on 7th jan 2009 from yamaha Bargarh. My running is too low and have covered only 6000 km in last one year.
10th of this month i met an odd incident. I was on ma fz on a state highway on a speed of 76 km/hr when my rear tyre(140 section tubeless) bursted out with an explosion without any cause. Luckly i survived a major accident.
I reported this problem to the yamaha dealer, but as usual not only they reacted like ignorant but also didnt do anything to care my problem. Then i directly contact the MRF people and send my tyre for inspection but their reasults are not only disheartning but when i talked to their service engineer he refused to take any kind of responsibility even if it might have costed me my life.
Now if you are using this kind o[censored]nhealthy products which can cause loss of lives then stop menufecture those products.
I am not only going for a consumer case againt MRF but also against YAMAHA.
By the way i am myself a mechanical engineer, so hope some responsible action from YAMAHA.
my contact number: [protected]
thank you

I own a Yamaha FZ16 for the past one year, i have been servicing the bike on time and through autorised dealers/ service center's. but never was i once satisfied with the service. My bike is still under warrenty and around a month and a half ago the speedo meter got faulty, it wouldnt work, keeps blinking. so along with my seventh servicing, i asked them to change the faulty part, but as the stock wasent available then, they asked me to come back. now it has been almost two months and they still keep postponing. have also tried speaking to Mr. Omkar [protected], who is supposed to be the manager or owner, but he did not giv any importance to my problem also.
the dealer is,
KARPE YAMAHA, Karpe Corporate, Aquem-Alto, Margao- Goa, India
hoping this wont go on deaf ears...

i bought fz16 one year ago. after 2 or 3 months of purchase, i have chain slack problem in fz. my bike runs sluggish, a little like dumb, like old cd100. not smooth and sharp. can any one tell me how to adjust the chain slack and what amount of slack is perfect ???

Hello there,

I have a Yamaha RXZ bike and there is no such problems so far. It have a very fine performance. But one of my deep agony is that, no spares have been selling for this bike as it is discontinued. This model have been stopped on 2003. There are only few shops that sells its spare parts and now they says that Yamaha is not accepting their order for its spare parts. I have read in their official site that their motto is "Customer satisfaction". We are also a customer of Yamaha that are running in trouble. They are only concentrating on their new models like FZ15,gladiator etc. Right now they are just ignoring customers like us and make us to dump our bikes. I was only wanting for an RPM meter now. Atleast they can accept our orders and no matter deliver us within a month. But this is actually ridiculous. There is no such "contact us" in their official site where I can lodge my complaint. So I just warn any of the Yamaha customers, be it R15, FZ etc , one day you will also face the same issue that we are facing now. This company is not at all dependable on their products. So think before you are taking any Yamaha bikes.

I bought new yamaha fazer on 13 jan 2010.
the engine of the motorcycle vibrates too much, which i can feel in my hands through the handle while riding the motorcycle.

i have checked other yamaha fazers and found tha such vibration was not there in other bikes, implying that there is some problem in my fazer's engine/piston

kindly change the engine as it is in the warranty period.

moreover, there is no complaint link in yamaha india site.

amol kapoor
[protected]/[protected]
[protected]@gmail.com

I have bought Yamaha R15 four months back & since then there is a problem in the rear wheels where the air is leakage. I have been following up with Excellent Yamaha in Andheri (E) for it & they have not been able to help me with sorting this out. This is the worst service I have ever seen. People out there are not at all serious regarding client issues.

Dear sir,
i have put my new YAMAHA FAZER for service on 7th Dec 2009 at National Auto Agencies (YAMAHA Motors dealer at tirur, malappuram dist, kerala). They haven't delivered it till date (06.02.2010). The dealer is keep on changing the dates without a proper reason, some times even they told me that vehicle is repaired, but some formalities by insurance company is pending. then i visited the service center and found the vehicle unserviced.
Please take necessary action against this.

My name is Rajeev Mittal i bought a FZ-16 motorcycle from your dealer northern motor on[protected]. but now i m facing a problem that i had got my gear lever spring broken an when i visited your dealer they said we dont have that spring we can make it arrange in 2 to 3 days spring value to be rs 15/- and labour cost to be rs 100/-. I dont understand now how to make my motorcycle run in such a condition hence i visited your other dealer green automobiles firstly they said they had the spring but when they saw my booklet they said why do you get your bike serviced from other dealer i replied its near to my home and they also told me to get the bike repaired form the same dealer then i said they dont have the spring in their stock then to this they replied then we also dont have the spring and started chatting to the other customer i was just looking like a fool at that time.

Is this the kind of dealers u have i request u to have a look on them. and if possible kindly get my bike repair as soon as possible.

rajeev mittal


THIS IS IN REGARD TO MY COMPLAINT DATED 2-2-2010 AFTE 2 DAYS PASSED STILL I M WAITING FOR COMPANY EXECUTIVE CALL TO GET MY BIKE REPAIRED. SIR MINE IS A FIELD JOB AFTER TWO DAYS SITTING IN HOME SHOULD I LEAVE MY JOB OR SELL MY BIKE IF COMPANY CANT EVEN CHANGE A SMALL PART OF IT. IS THERE NO HOLD ON DEALERS OF THE COMPANY WHO REFUSES TO PROVIDE AFTER SALES SERVICE DESPITE HAVING ALL MEANS(ONLY BECAUSE THE BIKE WAS NOT PURCHASED THROUGH THEM OR EARLIER SERVICED THROUGH THEM) IS THIS A QUALITY OF YAMAHA FZ 16 EQUAL TO CHINESE PRODUCT SOLD IN INDIA.

USE AND THROW
ALL MY IMPRESSION AFTER FIRST LOOK OF THE BIKE GOT SHATTERED WITH BIKES PERFORMANCE* AS WELL AS ITS LACK OF AFTER SALES SERVICE.

FIRSTLY I FACED A STARTING PROBLEM
SECONDLY I FACED THE SPRING PROBLEM

SO YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER ANS SOLVE IT AT THE EARLIEST.

My name is Rajeev Mittal i bought a FZ-16 motorcycle from your dealer northern motor on[protected]. but now i m facing a problem that i had got my gear lever spring broken an when i visited your dealer they said we dont have that spring we can make it arrange in 2 to 3 days spring value to be rs 15/- and labour cost to be rs 100/-. I dont understand now how to make my motorcycle run in such a condition hence i visited your other dealer green automobiles firstly they said they had the spring but when they saw my booklet they said why do you get your bike serviced from other dealer i replied its near to my home and they also told me to get the bike repaired form the same dealer then i said they dont have the spring in their stock then to this they replied then we also dont have the spring and started chatting to the other customer i was just looking like a fool at that time.

Is this the kind of dealers u have i request u to have a look on them. and if possible kindly get my bike repair as soon as possible.

Dear Sir
I am from Goa residing in Margao. I had given my bike Yamaha Fz16 for repairs at Karpe Motors in Margao since i claimed insurance due to accidental damages. The Bike was given on the 21st December 2009 and after a month the work has been done. The expenses have come to 9673rs and they are charging me Rs3000 extra just for the labour. Its like 30% of the bill im paying is just for the labour which is not fair at all. All im asking you is to please look into this matter and kindly contact the dealer or take the nessesary steps


My Bike Nuber is GA08-J-5235
Frame No Me121co1z82023402
Colour Black

Sir,
I Purchased yamaha bike fzs on 30th april 2009 from STANDARD AUTOMOBILES RAIPUR.There is another authorised showroom in my city bhilai but when i was there to buy theres no bike available so i buy that bike from 30km away from my city Raipur.Now the showroom owner of my city refuse to service for my bike because i purchased it from another authorised showroom..IS IT RIGHT?? if not then plz kindly ask the question why they r doing this? it will spoil the whole reputation of yamaha! The Show room Name is "SONI ENTERPRISES SUPELA BHILAI CHHATTISGARH.I want my bike service in authorised showroom otherwise cancel the showroom authorization certificate.