Yamaha Motor India Complaints & Reviews

I am a solid lover of my Yamaha bike and value my bike very much. I have ridden my bike 3 times from Chennai to Trivandrum without even a single hiccup and high efficiency. But every time I give my bike for service to Paras Yamaha service, something or the other happens.

All the 4 times, The bike is delivered late. A matter of hours is ok. But days?? Moreover after service the bike shows serious problems in front fork if I have changed fork oil. The worst part is the customer handling. The fellow dealing with customers in the past had a strategy of shouting and then running inside the workshop to avoid complaining customers.

Their sole approach is that - "We are gods, due to our brand names. You are a worm. Take it or leave it. We really don't care". I have started to loose my trust in Yamaha service which was created in me by Muthoot yamaha, Trivandrum and Hilton yamaha, Trivandrum. Man, their service is excellent. They call you to inform the exact problem if any and even apologizes for delays due to rush or problems in bike. I even had an experience of quicker delivery because of my request due to an emergency.

Hope something happens on this.

I purchased a Yamaha FZ16 with Venkatesha Motors, #6-3-1090/A/24, Olbee Center Raj Bhavan Road Somajiguda Hyderabad -500082 in the month of October 2008.
I was very impressed with the bike for my first 3 months and 2 services with them.
Later i have noticed that there was a serious problem with the front SHOCK-ABSORBERS(oil leakage)and requested for a check up. Initially they said it was a problem with OIL-Seals and that was replaced under warranty.
I still faced the same problem after a week and went again for a check-up and this time they came with a different story and said something has to be changed and it will take 15 days to get the stock as it was ready. I waited for 15 days and still the same problem with them. I need help on this.

Above all the servicing is so worst with them that "I also have a problem with my bike which actaully turns off every now and then unless i continously give acceleration to it", they said it will be rectified in my first service which didnt happen. Yet another time i told them i have a problem and they said it will be a problem with the SPARK PLUG and it will be replace in the 2nd service and that too didnt happen and i am still facing the same problem.

"I get a feeling that i am not driving a NEW YAMAHA FZ16 but a very old 2nd hand vechile"

"I am sorry YAMAHA and Venkateswara motors this was never expected" I am totally unhappy.

I have given my bike to ORION- Motors, Bangalore(Near forum mall) on 4-april-2009 for normal servicing. I have taken back my bike on the same day.on the same day evening i have noticed that horn and head lights are not functioning. I have taken my bike to My Mechanic. He checked and told me that there is no battery in the bike.As i was busy with my work, after 3 days, i went to the showroom and asked about my battery.They said that, manager is not there, please come afterwards. 3 times i went there they said the same thing. after all on 6-may-2009, i am able to meet the manager SETHURAM.I him told him the whole story about the battery. He checked the bill and said it is not possible to trace your battery because it is already 1 month over.
Simply the story is 'Battery has been stolen In the showroom and no one is responsible for it including the manager SETHURAM'.
So what should i do? i will give a complaint in nearest police station if this complaint did not work.

YAMAHA,

I AM ONE OF YOUR CUSTOMER WHO BOUGHT YAMAHA-R15 IN THE MONTH OF 5-10-08, AND ITS BEEN 1 AND A HALF MONTH I AM FACING PROBLEM, AND ON TOP OF THAT LOCAL SERVICE STATION PEOPLE ARE UNABLE TO CATCH THE PROBLEM.

PROBLEM:

WHEN THE VEHICLE IS IN DIRECT SUN FOR MORE THAN HOURS THEN THERE IS A STARTING PROBLEM, AND VEHICLE DOESNT START AT ALL, IT TAKES MORE THAN A DAY FOR A VEHICLE TO START, I WAS STUCK IN THE MIDDLE OF THE HIGH WAY FOR MORE THAN HOURS FOR MY BIKE TO START. I ALSO CONSULTED THE LOCAL SERVICE PERSON FOR THE SAME THEY TOO WERE AMAZED TO SEE SUCH KIND OF A PROBLEM. AFTER THEY DID SERVICING TO MY VEHICLE THEY STATED THAT THE PROBLEM HAS BEEN RESOLVED BUT AGAIN IN 15DAYS THE PROBLEM HAS OCCURED AGAIN.
ITS BEEN 6TH TIME THE SAME FAULT HAS OCCURED.

I AM AMAZED TO SEE THAT A COMPANY WHICH IS KNOWN FOR TECHNOLOGY, THEIR PRODUCT IS JUST A WASTE. A HI-TECH VEHICLE GIVING SUCH KIND OF A PROBLEM IS A BIG QUESTION MARK ON COMPANY YAMAHA.

I REQUEST YOU PEOPLE TO EITHER REOLVE MY VEHICLE ISSUE OR CHANGE THE VEHICLE FOR THE ABOVE REASONS WITHIN 15 DAYS OR I WOULD BE APPROACHING CONSUMER FORUM ON LEGAL GROUNDS.

VEHICLE DETAILS:

DATE OF PURCHASE: 05-10-08
CHASSIS NO:ME120P[protected]
ENGINE NO: 20P1000329
OWNERS NAME:AADHAR SOOD
DEALER'S NAME: RAHUL YAMAHA
ADDRESS: 977 OPP.KESHARWANI COLLEGE GOL BAZAR, RANITAL CHOWK, JABALPUR.
NUMBER:[protected]

MY CONTACT NO: [protected].

REGDS,

AADHAR SOOD

I bought a Yamaha R15 on 13th august 2008...i was advised to get the Tiped setting done when i complete 5000km...i went as per the procedures...at around 6500km again there was Tiped sound and again they advised me to get the setting done...Yesterday (11/05/2009) i took my bike for the 5th service and they advised me the same thing again as there was noise out of it...it has been only 9 months and i had to get the Tiped setting 3 times but still the problem is not rectified...hoping to get a positive response from your side...
Naresh Massand

Dear all,

This is to inform you (Aurangabad People) that the Vinay motors a Yamaha Service Center & Dealer is providing a very bad service. Everybody has got the free service coupons in there Bike manuals. Please read the 23 operations which are to be done or looked at during every service. And when asked about it the person doing the servicing don't even know what are the operations to be done during every service. Also when asked about the technical head, they say that he is on holiday. When asked for tyre run out problem, The new machine for repairing the tyre run out is also not functioning & anyone does't know how to operate it. Seriously, this wasn't at all expected from a YAMAHA.

Dear Sir,

This is with reference to the complaint I had sent on April 16th regarding a defect in my bike Yamaha Libero G5 dated June 12, 2006.

Regn #: KA 04 EQ 5197
Frame No: 06C5TS4069149
Engine no: 5TS4069149

I had reported about the perennial oil leakage problem in my bike. The issue was followed up by Ramchand from Yamaha Bangalore and I took my vehicle to Pacer Yamaha Bangalore on April 29th 2009. As always the service engineer took 2 days to fix this (said bore problem) and delivered the vehicle back to me on April 30th. Within 3 days I experienced massive oil leakage from the vehicle again. I have left the bike now in Pacer and now they identify the problem as defective engine case.

Tthe service engineer in Pacer Yamaha says the warranty period for the vehicle is lapsed and they can't repair it under warranty. I had reported this leakage problem from the very next month of the vehicle purchase. All the free and paid services were done either in Orion or Pacer Yamaha, Bangalore.

This so called engine was opened in Orion Yamaha Bangalore and Pacer Yamaha to fix the leakage issue during the paid and free services of warranty period. And it made the problem only worse. Inspite of the repeated reports they only bothered bothered to was the bike and deliver it back without fixing the problem. And the prblem now has been carried forward beyond the warranty period.

I request you to find a permanent solution to my problem at the earliest. I have spend a huge amount of my time and my money to fix this issue. This is the one last time I'm gonna leave it in the service centre and I'm definitely going to move legally with all the evidences I have. I definitely need to get away with this migraine which has been troubling me for the past 34 months.

Sir, I had purchased a Yamaha Bike Model No.Gladiator RS bearing Regd. No.DL3SBB6308 in March 2008 from Adhichini Branch, New Delhi of esteemed Yamaha enterprises.
On 03.05.09 (Sunday) at about 1240 noon, I approached to the aforesaid Adhichini branch for some problems in my yamaha bike like engine start missing, CDI related and service reg. I requested the above problems vide Job Card No.583. They told to wait for 4-5 hours for the same. OK, but i want to see what repairs will be made by the techinicians of Yamaha to my bike at their stipulated time. But the Manger Supreet and Aslam of the aforesaid branch told that NONE IS AUTHORISED TO SEE THE REPARING WORK OF TECHINICIANS AT THE WORK SHOP OF AFORESAID YAMAHA BRANCH. only bike owners have to wait outside the work shop and we cannot see, what the techinicians are doing with our bike, only changing the oil or handing over to the owner or replacing the valuable components of the bike by old one. I requested several time to the officials of that branch to allow us to see the job at Work shop but they are admanent and said that "bike service karwani hai to kara nahi to ja" Thereafter, I returned to residence without repairing from the aforesaid branch of Yamaha enterprises.
Sir, plz do the needful so that consumer of yamaha can see the development of their bikes at the workshop of Adhichini Branch of Yamaha and satifisfied with the work.
Thanking you sir

Sir,
I have purchased my motor bike YAMAHA GLADIATOR MOTORCYCLE from M/s Swastik Sales Enterprises, raipur on dated 21/02/08.

As per gurantee cover by the company is battery, tyre etc upto one year. sorry to say that before completing one year my battery is not properly working (not in service).
For the same when i contact to Exide battery dealer at allahabad he deny to give new battery according to him battery is out of warranty which Exide company gives to Yamaha. He has cheked my battery and filled remarks in battery warranty card.

after that i have convey the same to yamaha co person and the dealer but till now they all are just lingering the matter and till now they had not replaced my motor bike battery .



Details of Yamaha :

Vehicle Name : YAMAHA GLADIATOR
Date of purchase: 21/02/08
Complaint lock dated : 16/02/08
Engine No. : 5YYD 004294
Chasis No. : 07D 5YYD 004294
Coupon No.: 01388
Key no. : 0400
colour Black
Battery Make Exide
Battery No. : 7D7/ 697515
bill no : 2270/07/08

hoping for the needful action.

regards
amit varma
mob no [protected]

I had bought yamaha R15, 6 months back. The company is offering a poor service. just in 5000kms, they said "rear discs are worn out, and need to be replaced". The radiator part is just vibrating and making noise. Already the rear tyres were air leaking when i bought them, later the replaced tyres were also so poor. After every service the bike was not smooth at all, i doubt whether really they're replacing Oil, coolant and necessary service or Just a MERE WATER WASH. IF this is the case, i need to replace disc brakes, radiators, rear tyres, etc etc for every 6months. I'm really Unsatisfied. Within 6 months these many problems.They are charging more than RS.1, 00, 000 for the bike, but is it really worth with these many problems. The company has responsibility to provide good service to the customers. THEY MUST PROVIDE GOOD VALUE FOR THE BIKE IF THEY COST IT MORE THAN 1, 00, 000. I really wish to get good response from company side.

from,
T.A. Aiyappa
L.I.C OF INDIA
Sakleshpur (Branch)
Hassan (dist)
Karnataka state.
PH: [protected].
[protected]@yahoo.com

respected officer,
As i am very disappointed with your service given by your dealer, i m giving this complaint. I purchased a brand new FZ-16 from your MADIKERI DEALER (RAJARAJESHWARI MOTORS) which is in karnataka on 21 feb of this year. Two months have been passed but i haven't recieved my RC book, bike number and not even a temparary registration. I am very sad because he is not responding in proper way and not picking my call.He has given only a insurence copy and in that my bike chasies number is printed wrongly.If m not getting any response from u till tommoro, i am going to register FIR against yamaha. even i am going to consumer court.so my humble request is give me justice, i am very disapointed with your service. Looking forward for your response.
Thanking you,
T.A. Aiyappa
Place: Madikeri (Karnataka)
Date : 20/april/2009

I have purchased Yamaha FZ from VENKATESHA motors, somajiguda, Hyderabad.
This is the worst showroom I have ever saw in my exp of three bikes till now.
I met with an accident on FZ and injured myself and bike got damaged...
One month over, I got cured myself but my bike is not yet repaired, they say's some parts are yet to come...Are they getting the parts from Japan ?
Do not ask me about the customer care in that showroom, its the worst thing there...
Beware or Mr.Sharad - Manager of the showroom, , , , he sucks...I really hate it and got frustrated when ever I went there to see my bike's status...

Please do not purchase or give service at Venkatesha Motors, Somajiguda, Hyderabad.

We have purchase our bike YAMAHA R15 (MH-12 EZ 61) in oct 08 from YAMAHA RIDERS CAMP PUNE. From the time of 1st service we were telling them that our bike is skiting continuesly & they didnt solve the problem in 3 services. When my brother was driving bike his bike skit on a normal road not even used the right break then also it got skit n got stiches on hand.Then we spoke to the engineer who used to service our vehilce in YAMAHA RIDERS CAMP PUNE he told us that our break shoe has to be change & it will cost us around Rs-1500 to change that part & they are not talking with us properly they are saying do what ever you want. That means we are wasted our money Rs 109900 on this bike.
Now my question is that why should i have to pay money when i told that the bike is having problem from the day i have purchase it.If the company is not going to change the part without any cost then we have to take a legal action for the same.

Hi,

My name is fahad my bike is yamaha fz-16purchased 4 months back...i dont know how my starter carbon got burnt...ive sent it to lucas people who manufactures yamaha starters and give warranty of it, they assured me of new starter..and took my starter...its since 12 days my i havent received my starter...my bike is standing from last 15 days...im very upset with the service that yamaha is giving..i fear this will make a big issue in market...my bike no is MH03-AQ-9566 my starter has been sent to lucas office in mulund they have sent it to worli lucas office..as im facing very problem by not having bike, ..i want my starter to be received by tomorrow the lucas people in mulund and in worli are telling that starter will b received withi 3 to 4 days but now it has been 12 days...please look into the matter immediately, ...and please sort it out quickly i want my starter to be received by tomorrow..I DONT EXPECT THIS FROM SUCH A BIG COMPANY...PLEASE `Thank you
Name-Fahad sheikh
location-Mumbai-chembur
cell-[protected]/[protected]
bike model n no=fz-16, MH03-AQ-9566

I bought R15 in 30 september 2008, on 28th march 2009 i went for 3rd service. i complaint the service adviser about bad horn and bettery, also rear tyre puncture which was difficult to locate.
service advisor Mr.Rafiq told me to collect bike at 5.30pm at evening on the same day(28th march 2009).
i went at around 6.00pm bike was not even washed niether my complaints.
engineer repaired horn after i shouted on him. they didn't even inform me about break pad which was 90%worn-out. nor my tyre problem was even looked.
when i started complaining they checked and solved my horn tunning.
for changing break pad i have visit again and waste another 3-4 hours.
from there i called up MRF tyre enginner Mr kamal who's mobile no. was provided by service executive of yamaha, Mr.kamal told me to visit him on 1 st april (after3 days) at sakinaka Andheri. which is 20-30km far from my residance. i have to visit him with my punctured tyre. yamaha servce executive agreed that tyre has a manufacturing defect and not any accidental damage.

buying a yamaha bike is to get 'FOOL'
i want to complain to yamaha motors, " if we are purchasing bike from yamaha motors paying full money then do we have go n find ther suppliers to solve defects?
and after comitment of time and giving full fledg information of problem, do we have to waste our time on shouting on executives?? if you only think of selling and not giving after sales service properly than people will not n=buy your poducts...

I bought bike YAMAHA FZ 16 on Dec 12 '2008, initially I had no Problem with the bike. After my Second serving with Hassan Motor, Goa I started getting Problems with The bike Starter, I Explained the problem and gave it again to yamaha service centre i.e Hassan Motor, Goa.They calamed that the battery is defect and they cannot replace it. I have the Battery warranty Card which declares a one year
warranty but the delear are not having any branches of the battery in Goa so not replacing the battery, due to this i had to Replace the battery on my cost.

Kindly check you battery of the bike and hope the battery are of a proper Maker .

Thanks and regards

Cyrus Rodrigues
mobile :[protected]

I bought bike YAMAHA FZ 16 in january 20th, in a while my rear aloy wheel and tyre cracked, we are given to local yamaha service centre i.e Nataional motors, siliguri, west bengal, service centre agree this is manufacturing defect but company not replace on it.. or it will take long time for process... my bike now lying at service centre from 09.03.09 .. why we suffering this type of manufacturing problem .. i think company get replaced on immediate basis..

plz help me out for this problem ...aloy wheel and tyre shuld replace on immediate basis


thanks and regards

pankaj shill
mobile :[protected]

fuel tap failed to function properly, the bike is hardly 8months old.

I am Bhaskar Agarwal from Pune (Maharashtra) and I purchased a YAMAHA FZ-16 bike (Dealer: J-Williams) on 22nd Dwecember 2008.
Chasis:ME121C[protected]
Engine:21C1023887
Reg No.: MH-12 FE-7069

I am frustrated and irritated with this machinery! I had earlier negated the possibility of buying a Baja Pulsar or TVS apache because I am a Yamaha Fan and I blindly trusted Yamaha Technology but this has been my greatest mistake!!

1. My first servicing was done at J.Williams which was an unsatisfactory service. My average has always been below 33!!! since day 1 and no seems to solve it!! Itold them about it but they kept shunning it by saying "keep riding itll jump up!" (12/01/09)

2. Second service was at YAMAHA RIDERS where in Mr. Mubarak diagonised a major smoking problem. There was a LOT of white smoke coming out. They had earlier fiddled with the air-fuel screw and idle RPM (since i was irritated with the J.Williams servicing). After this the bike was constantly stopping in traffic-this problem also they did not attend to!!!
For the MAJOR SMOKING, Mubarak suggested i 'flush' the engine with new petrol which I did and still nothing happened. Bike was still smoking and still average was below 33 plus was stopping in traffic. (23/02/09)

3. I spoke to few other FZ riders and they advised me to go to Wakedwadi Area Office since their servicing is good and all these riders had an average of over 40 since day 1. There i met Mr.Deepak who assured me that the problem will be taken care of. I left the bike with him for 2 days (3-4 march), and when i returned he told me that the bike has to be kept under observation for 500 kms (smoking issue) and the average issue has been resolved. Also, my bike was manhandled and there were scratches on the fender (i have a a written statement of all of the above). The bike however was not stopping in traffic anymore.
The very next day i checked my average and it was 30! I called him up again and he asked me to get it on monday/today (9th march) when the problem will definately be resolved. Today when i went there, some area engineer Mr. Nitin spoke to me extremely rudely and was shunning his responsibility. The dialogue was:

Nitin:" what is the bike history, where ws the servicing done and what have they done?"
M:"!st at J.Williams and second at Yamaha riders and i dont know what they did, so what are you goingto do?"
Nitin:"Am not going to do anything..you go there nad call me up to tell me what they did."
Me:"but i just drove 20 kms here with the promise of getting it fixed today!"
Nitin:"Look, i cant keep repairing the bikes that others have messed up! "
Me:"Please, help me out..am frustrate and tired..i dont trust others i trust you!also the average is a whopping 33!"
Nitin:"I cant do anything about it! THIS BIKE IS SUPPOSED TO GIVE 35kmpl in city"
Me:"i spoke to others, they are getting 42kmpl.."
Nitin:"no, am the engineer am telling you"

I went to Mr. Mubarak again (as Mr.Nitin gave meno other choice) and my bike was given to him and he has done nothing except 'check' the carburater and air filter, not clean..but 'check'

plus the average is below 32kmpl!!!.
it vibrates at high speeds (60-70kms)
and the fuel indicator is not working properly

I spent 73000 on a yamaha bike thinking it will be a buy of my life, this is my first bike and am so very irritated with Yamaha.

I want this machinery replaced, i.e. my bike replaced with the same black Yamaha FZ-16! No less no more!!! I have spent thousands on extra petrol and rickshaw money, wasted my valuable time and am emotionally and mentally frustrated.

I am a working guy, 23 yrs old and I do not deserve this!!! I am tired and irritated. If you cant solve my problem, please let me know, for then I will have to seriously consider a Consumer Court procedure.

Sir/Madam,
I had purchased one Libero from "Paras yamaha, " Chennai on 12.01.2005. From my first riding itself i herd an abnormal sound from engine.(Like some loose nuts swirling inside the engine) and from my first service itsef i had informed the service person about this, and i had continued my request till date but every time they are solving the problem by some temporary sort of measure.After one or two days of each service i feel this abnormal sound.(from my first service request letter onwards you can verify these facts).I am living out of the city and it is little bit difficult for frequent visit of service station.Since the abnormal sound is there from the time of purchase, i felt that it may be due to some assembling/alignment mistakes of engine.Hence I request that the company may take necessary action to redress my grievances as early as possible without indulging more expenses to me.I am furnishing the details of my bike, below.
Frame no: 04MSTS36075
Engine no:STS36075
Date of purchase: 12.01.2005
Show Room: PARAS YAMAHA, Chennai