[Resolved] Yamaha R15 — complaint regarding the bike and after-sales service
This is to inform you about the problems that I am encountering after purchasing your company product. I brought Yamaha R15 [engine number - 20PI004052] four months ago on July 28, 2008 and I am completely dissatisfied with its services. Initially, the bike's radiator started leaking just within a week of its purchase. And in these four months I have visited the showroom more than 20 times as the bike comes up with a new problem every now and then. Also, its windshield has become loose and vibrates alarmingly while driving.
The salesperson and the showroom manager have not attended to my complaints. The engineer always backs off by saying that he has sent an e-mail to the company and will receive a response in a day or two. And now its almost a month since I have been waiting for a response. On top of it, he has now stopped receiving my phone calls, which is really irritating. The showrooms back here in Agra simply sell the products and provide a pathetic after-sales service. I am truly disappointed with the services and also they are not what I expected from a renowned company like Yamaha.
Now its been a month since they are testing my patience and its finally high-time that my complaints are attended to by the company itself, least you want me to take a legal action against the situation.
I hope you understand the gravity of the situation and take an appropriate action immediately.
Waiting for your quick and positive response.
Complaint marked as Resolved Aug 14, 2020
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