Yamaha Motor India Complaints & Reviews

Dear Sir,

I would like to draw your attention regarding a problem with the after sale service at one of your dealer "Excellent Yamaha" 1, Shanti Sadan, 45, Telli Park Road, Andheri (east) Mumbai where I have purchased FZ 16 Registration No: MH-02- BK- 1512.

Please find below my experience with my last paid service.

1) Servicing is not carried out in a professional manner. It’s better if I wash it at home with a hose and clean it myself.

2) They Charge us for filter and oil replacement, but when I checked the engine oil at home the same day, the oil was black and watery. I have been cheated by Excellent Yamaha and this matter is serious and could tarnish Yamaha India’s name. I have been using bikes since 23 years and never seen an unprofessional service center like Excellent Yamaha

3) The rear excel nut was lose and could easily maneuver it with your bare hands.

There are a list of things and I have attached links of people who have similar complains of Excellent Yamaha.

Please look into this asap.

Awaiting your reply in anticipation,

Thanking you,

Hi,

My name is abhijeet. I bought new YAMAHA R-15 racing blue color on[protected] from PEARL YAMAHA, Kondapur branch.From the day one im facing the issues with its tyres as the air is leaking from both the tyres and i need to refill it every alternate day. I told the same to the sercvicing people 4-5 times, but every time they told me its not a problem,c;oz its summer and it happens so and the same we will check in first servicing.

I waited fir the first servicing and then they told there is no problem with typre....damn......after filling the tyre with 28 (front) and 33(rear) after one day its becoming 15 and 10.......the same when i told them i asked them for replacement ..they are telling me the cant replace the tyres......its very frustating for me after paying 1,13000 rs for a bike and not getting satisfied....can anyone help me on this ????

my no is [protected]

I bought my Yamaha FZ 16 some 6 or 7 months back in Warangal, Andhra Pradesh.
1. From the very beginning the front tyre was giving problems. I got it checked for any punctures but could not detect any. After a month or so i went back to the dealer, Shiva Yamaha, Warangal with the complaint. They just checked the tyre pressure, pumped in air and asked me to come back after a few days. In the meantime, i along with my family relocated to Gwalior, Madhya Pradesh.
2. After about a couple of months in Gwalior, i took my bike for servicing to the local Yamaha dealer- Shri Krishna Motors, Gwalior. In the meantime i noticed there was profuse leakage from the fuel cock. And the bike all of a sudden shuts down completely while riding. I told the supervisor of the workshop of all these problems, and he noted them down in service worksheet, and handed over the bike to the guy who was to do the servicing. When i wanted to tell this guy about the problems, he very grumpily told me to sit down and said he will take care of it and refused to listen to me.
3. Which proved true, because when the bike was delivered to me after the servicing I was shocked that they have not changed the fuel cock. Upon reminding them they asked me to shell out Rs. 175/- for a new fuel cock.
4. Upon reminding them of the sudden seizure of the engine, they just kept mum and went about their business. The guy who serviced my bike apparently vanished from the scene.
5. When i reminded of the tyre problem, they too pumped in some air and asked me to come after a few days. I went, but they took the tyre out and got it fixed from somewhere outside.
The point is, i went for the bike thinking that Yamaha being an international company will have proper professional servicing agents. The workshops have all modern gadgets but till now i haven't seen them using them. Neither in Warangal or in Gwalior. They are just gathering dust. The mechanics are not very helpful and very unprofessional. On the other hand, I found the servicing of Bajaj bikes much better. There they at least inquire about the problems and try to fix them. And they also wash and polish the bike before delivering the bike. Yamaha just washes, and thats a very shoddy job.
I don't know if this complaint will have any effect on Yamaha Motors or not, or to the above mentioned dealer. With this kind of shoddy after sales service Yamaha will surely loose its value and customers. This kind o[censored]nprofessional attitude and bad servicing is not expected from an international company of such stature.
Please look into the matter and try to help me out.

I had BuyedYamaha fazer on 05/02/10 in nalagonda and i gave my byke servicing in khammam which was my native place when i went to give servicing i said about problems regarding digital meter,fuel indicator they just said that digital meters doesnot work and they argued with me so please try to keep good servicing centers and try to check digital meters for comming ymaha fazer bykes

I had purchased a new bike from Ms Yamaha Motors private limited authorized dealer on[protected]. I had given periodical services as per the users manual and at that time i claimed some complaints regarding the poor performance of the vehicle, the mechanics are not at all attempted to resolve the claimed complaints and they return back the vehicle after washing and changing the engine oil. The responses and service from the show room and mechanics are very poor.

Hi, My name is Sunil Sharma. I have been resigned from Yamaha Motor India Pvt Ltd on 30.11.08 and applied for PF withdrawl on August , 08 .Still I am looking for action from PFDelhi office.I would request you to please look in to this matter urgently. My PF account no. is DL/33738/168. Many thanks for your assiatnce in advance.

With Regards
Sunil Sharma
[protected]

I have booked for yamaha yzf R15 at Power Bikes Pvt. Ltd. on 18/03/2010.
I preferred midnight black color for the same.
Since then I have been told by the dealer that company is not sending fore said model in midnight black color. It's been around a month I have been calling the dealer when would the vehicle arrive. They said they are helpless as company is send other variant colors.
Could you please guide me how many days I have to wait for the vehicle.

i buy a yamaha FZ frm GEORGE MAIJO INDUSTRIES (P)LTD,Beemas building,pallimukku jn,kollam-10. PH:[protected]. Date of sale : 21 /10 / 2009 . engine no : 21c1072322.
i want know the correct dates of services from the date of purchase. already i done three services .Next service on 9000km / 240 days from the date of purchase. if 240days is coming the first pls send the corrct date for my fourth service.if any custemer care agent contact to me pls speak the malayalam languge. ph: [protected]

sir,
we have perchased above equipments from ''vijay sales,baner,pune'' but total equipment supply by them are found to be defective in quality and not working properly right from the day of its installation.
Item name -[ yamaha ht spks ns-8900,yamaha spks nsp-8900,yamaha amplifier hir-9130 ]
the above facts were alredy informed to them several time,their technical people attended the repairing work thrice at their service station but no improvement is seen in functioning of equipments,equipment stopped immediately after 5-10 minutes even after carring out repairing work by their company people.and after all these when we askd them to replacement of these equipments they have refused to do so.
as on today after 12 month also the problem remain unsolved.
you are therefore requested to kindly take stern action on matter and help us to recover our loss of Rs. 30,000/- from them,since we have phisically and mentally tourtured by them due to their helpless behavior in last 1 year.
thank you,
Dr Rahul B.Mane

DEALER: ANANTHAPUR

Dealer Name PRANI AUTO PLAZA PVT LTD
Address M/S PRANI AUTO PLAZA PVT LTD;3-518;T.O.R TOWERS;OBULAREDDY NGR;OPP. DALDA FACTORY;N.H.-7;BY PASS ROAD;ANANTAPUR – 515001;ANDHRA PRADESH
City Ananthapur
Contact Person Mr. T Jagadeeswar Reddy
sir , i had purchased oneRED R15 sports edition on october 31st 2009..your dealer created a big problem for us that even after taking the bike for almost five months.,,, my bike has not been registered.the problem lies here that,even after paying full amount instead they hav typed in the bill as the bike has been hypotheticated....


till now the dealer has not come into action ...he has not even discussed till now with us about our problem.they are really getting very bad name to you tha yamaha motors..if am asking tha person he is replying me as "sir ,this is the second bike with the same problem we r facing ,so dont worrry we will take care of it ....


so pls just get me as soon as possible...it has become a great problem for me...thanking you sir i hav mentioned the details of the dealer below...please do reply.

Dear Sir Madam,



Vehicle Model - fazer Ls
FRAME NO: 05E5YY5000005
ENGINE NO: 5YY5000005

I am having problem with engine case crack and oil leakage, for this have given my bike to service centre @ bikerz Yamaha chennai on 15-03-10, but till now it was not ready.


I don't know how long it will take to complete, there is no proper response in the service centre.

I had send more mail to yamaha at([protected]@yamaha-motor-india.com) but still there has no any reply and response from yamaha motos.

I am feel very bad o[censored]sing yamaha company bikes.


With Regards,

M.V. MOHANA KRISHNAN

i had purshased a yamaha r15 from arene yamamaha indore on 1april 2010.on the day of purhasing the bike got problem in starting.by any how i reached to the showroom and report them the problem.they kept the bkie for one day and told me the we will repair it.on next day i took the bike from the showroom and come to my home town mandsaur.in between my journey it creates the problem by any how i reached to mandsaur and i reported the problem to showroom but they didnt show any intrest.on next day i again call them for the replecment of my bike but they hangging me on every call.today after full conversation they told me that they cant do any thing on this matter so today i am reporting my problem in consumer court.so plz hear my problem and solve it out.

I have purchased a Fazer on 23rd Sep 2009 and have done regular servicing till date as recommended. Last week when I was coming back from office, I found that a patch of the usual road which had a speed breaker earlier was shaved off and had a rough surface though not deep enough. I slowed down my bike speed to approx 50 kph and passed over the patch (around 1 foot width). When I just crossed the patch, I found my casting wheel had cracked at LH corner and a huge bend in the form of hump bulged out. The front tyre hit the kerb (around 1.0" height) at the center, but the failure is very weird. I don't have a single cut mark on my tyre, but the rim is almost damaged. It was just a normal ride and I would not consider that even an accident. But it ended up with a major failure As my bike is just 6 months old, I assumed that it must be some manufacturing error with the casting wheel and I can get a warranty replacement.. I approached Gurunanak Auto Lounge, Kasarwadi, Pune the next day to replace the wheel. But they didn't accept this failure as a manufacturing error and denied for warranty replacement. I tried to convince them, but all they could was to fill an insurance claim form against the damage. Now my fate is with the insurance agency. I also got to know from a local garage that there are a couple of similar issues found earlier. The load is expected to be entirely transferred to the wheel as the bike has tubeless tyres. In this case, the wheel is not repairable rather you will have to replace it entirely. The expense is around Rs 2500 which is high compared to bike price. I expect company to accept this as a failure and replace my damaged rim. This has definitely put me into a condition of apprehension where I will consider rinding this bike as a regular bike not a performance bike which claims it is meant for touring spirit. If this the result on regular tar surface, what will you expect from an off road ride then??????

i purchased yamaha r15 on 3rd march. i have done first servicing also. i am strongly dissatisfied with the performance of this vahicle. i have spent my 1.10 lacs rs for this bike. this bike hardly goes beyond speed of 110kmph. the company has failed to discharge the promises made for this bike. the technology is completely useless as i own a karizma of nov 2004 model, which is still good in condition, have done 70000+kms which still can touch speed level of 135+kmph. if i m getting such good performance from karizma of 82000rs, then whats the use of spending 1.1-lacs rs for yamaha r15? plz suggest me how can i get this issue resolved? i m available on +[protected].

Aniket.

HEY U FREKIN YAMAHA MAKERS tis is such a piss off situation due to an accident i had to replace a radiator to my bike , its been more than 15days that my bike is in LOTUS YAMAHA MOTORS , and they did change the radiator but, not just one, they got 2 new radiator and it had a leakage how the [censored] can i trust u yamaha u r equal to a local garrage and i had HALF A TANK PETROL they have flicked the petrol and i forwarded the complain to the owner of that showroom he did refund me for that and they did not check the BATTRY POWER AND I HAD TO [censored]IN PUSH THE BIKE AND START and these ppl dont have a proper spares supply i have lost my patience and my money ,its very sad that u ppl r so cheap, and let me tell u ppl i will see u guys in court......... till today i havent got the bike......... i just did'nt pay 1.14lakhs to suffer wit this, u [censored]s

i have buy crux in last year . milage is great . but not able to go for long distance. 50 kms ride a day i got back pain. its shock absorbers are very very heavy. not comfortable.

respected sir, i want to inform u that we have purchased a bike from ur dealer carlton motor , kashmiri gate delhi. on 20/07/2006. now the bike is not running in good condtion from last one and half year. we have made services at least 15 times in carlton motors, buut still there is not good setting in bike clutch plate ,, so it is my humble request to u to kindly give attention on this complaint as soon as possible so that my bike may be run in good condition . thanking you

Dear Sir
I bought aYamaha Fzs bike on june 10 2009 initially all was going fine but soon the bike started giving problem's till now it is not getting solved am very very unhappy by the service given to me bu the authorised dealer's service center & his service's everytime my bike goes to the service center & i am told that it will get solved but nothing has happened till now i hope you see in this matter & take approriate action in my case.

Hi, i m Rushabh Savla, From Mumbai.
I own a YAMAHA FAZER, MH 01 AK 6746.
The bike is rili very good, and gives me a solid perfomance, buh the only problem i m facing is about the vibration in my engine..
The problem of vibration is a manafacturing defect as told 2 me by yamaha service center mechanic... The Problem is from the tym of my 1st servicing.... The Servie center in Lower Parel ve been giving me stupid excuse from the past 6 months n i m rili vy disappointed with them... The engine covers a warranty ofr 2 yrs buh this ppl say that i ve 2 pay for each n every part of my bike... The clutch housing of my bike is loose n keeps on rotating... The service center pl say its ok buh its not ok as the other mechanics of other Yamaha service center say that there is a problem & it needs 2 fixed soon or it may create trouble in the long run... Its rili absurd when my hardly earned moiney is getn wasted behind these ppl who are not even ready 2 check the whole thing 1c..
I request the other yamaha users not 2 give ur bike t the LOWER PAREL Service Station, the mechanics there r not rili worth... Instead go 2 sum other service center in mumbai..
I want the Company 2 get bak 2 me as soon as possible....
My contact Num is +91 [protected].

Rushabh Savla...

I brought Yamaha FZS form “SEHGAL MOTORS, 195;SOTIGANJ, Meerut, U.P.”, after one year I had an accident on Mar/09/2010, and my bike got damaged from front. Then I went to the service center and they help me out to get the insurance claim and repaired my bike. After few days, I realized problem with my front break, they put already damaged part(Disk oil cylinder) in my bike.

When I asked them, why they did that, they do not have any answer for my questions, they are telling me that they are not going to give me more service after my free services.

I do not know what they did with the “Disk oil cylinder” which was requested by the company for me.

And one of their employee told me that they have extra part in their store, but the dealer was saying that they do not have “Disk oil Cylinder” in the store and told me to come next week when I reached there they told me to come next month.

Please take the appropriate action.

Regards,
V. Vinayan Nair