Yamaha Motor India Complaints & Reviews

I bought a motorcycle from M/S. Empee Motors, SCO 2907-08, Sector 22-C, Chandigarh.
The model is Yamaha FZ-s with Engine No.-21C2002646, Chassis No.- ME121c[protected].
I bought it on 23rd March 2009. Since then i have been trying for the registration of my vehicle with the Chandigarh transport authority but they are saying that the model approval code is not available with them which is necessary for the registration. Its been nearly three months and i am continuously asking the dealer (Empee Motors) to provide me with the model approval letter. They are just saying that it will take 2 more days repeatedly. I cant drive my vehicle because my temporary registration number is already expired. I don't know if this is the case of ignorance and negligence on the dealer"s part or with the Chandigarh administration.On 23rd of June, my vehicle's purchase will be 3 months old. Then for the registration i would have to get my vehicle verified form the police authority. I request you to take the matter in your concern and help me out from this situation.

Regards,
Dalbir Singh
Cell No: [protected]
Mail: [protected]@gmail.com

Sent: Thursday, June 04, 2009 11:39 AM
To: '[protected]@yamaha-motor-india.com'
Cc: [protected]@gmail.com
Subject: FW: Free service/Paid service
Dear Mr.Venkatesh,

Please refer the appended mails and do the needful as no reply has been found till this moment.

Titus Eldaphonse,
No.3, New Gandhi Street, 70th Street, VenkataRamaNagar, Korattur, Chennai-80
Mob:[protected]
E mail:[protected]@gmail.com


________________________________________
From: kerdisabu
Sent: Tuesday, April 07, 2009 3:21 PM
To: '[protected]@yamaha-motor-india.com'
Cc: '[protected]@gmail.com'; '[protected]@yamaha-motor-india.com'
Subject: Free service/Paid service
Dear Customer Care Team,

This is further to the below mail and telecon I had, You have promised me to give a reply on the appended.
But sad to state that you have not kept your word in replying to my query/compliant.

In addition to the problem stated below, I had come across another difficulty:

My Bike service was denied by AMBAL MOTORS stating that they can not give service to the vehicle unless and until their engine oil is used.
I spoke to Mr. Nithin (Asst.Manager, customer care) and he also said the same.
Later I received a call from Mr. Nithin telling me I can service the vehicle and warrany will be void.
And I just asked him to give me a mail confirmation.

I made a lot of follow up with Mr. Nithin to give me a mail reply and it has been a month.

Kindly send me a reply as disscussed.

Thanking you,
Titus Eldaphonse,
No.3, New Gandhi Street, 70th Street, VenkataRamaNagar, Korattur, Chennai-80
Mob:[protected]
E mail:[protected]@gmail.com

________________________________________

From: kerdisabu <[protected]@techmahindra.com>
Date: Fri, Jan 16, 2009 at 1:09 PM
Subject: Free service/Paid service
To: [protected]@yamaha-motor-india.com
Cc: [protected]@yamaha-motor-india.com, [protected]@gmail.com
Dear Customer care Team,
With reference to the above mentioned subject, I would like to lodge a compliant on the service done by AMBAL MOTORS, Chennai. I own a Yamaha Gladiator( TN 20 AJ 3255) and it was for the first time I came to know I would be charged for the free service in the name of consumables.

For the first two services, I was charged Rs.20 each in the bill for consumables. The saddest part of the story commenced at the 3rd free service.
Since I was not feeling comfortable in the engine oil taken by AMBAL MOTORS for my vehicle, I myself bought a 4T oil from HP and handed over to the service tech. And I was informed of the charge Rs.20 on consumables. But to my surprise, at the cash counter I was charged Rs.30 with out any clarifications.
Do confirm back on what parameter, this consumable charge is raised.
Kindly do take stern action to stop such activities that poison the reputation of YAMAHA.

Aside to Kannan :as disscussed, there is no charge for the consumables on free services, sending you the mail marked CC.

Thanking you,
Titus Eldaphonse,
No.3, New Gandhi Street, 70th Street, VenkataRamaNagar, Korattur, Chennai-80
Mob:[protected] E mail:[protected]@gmail.com

i bought breaks pads and lever from the yamaha dealer in bathinda whose address is


Dealer Name BRAR'S YAMAHA
Address M/S BRAR'S YAMAHA;S C F (93-94);ROSE GARDEN MARKET;(IMPROVEMENT TRUST);GONIANA ROAD;BHATINDA - 151001 (PUNJAB)
City Bhatinda
Contact Person Mandeep Brar
Phone-office[protected] / [protected]/ [protected]
Phone Res

they over charged me for the break pads and lever
now i want that the extra money shold be returned with legal action againts the dealer as the are
miss using the name of the yanaha for their personal profit

Product name Yamaha Fz 16.I gave the bike for its first service but i wasn't satisfied at all. The motorcyle seemed as it was just cleaned and polished from outside and not serviced well.I am facing several problems since then and have visited the service centre nearly 10 times but every time whenever i go they will check my vehicle and do some repairs . But again facing the problem of noisy, vibration and low mileage.

Some of the problems are lower pick up and mileage, Stiff rear suspension, noise in chain, rough engine, rpm problem(engine stops in first gear with low acceleration).

The service centre people are not even interested in attending me.Yamaha is only concerned with selling their products and not with customer satisfaction. Dont buy from the following dealer and if you are looking for customer satisfaction after sales service then don't go for Yamaha.
The dealer's name and address is as follows:
Dealer Name SRI MOTORS
Address 119/1 JAWAHARLAL NEHRU SALAI;JAFFERKHAN PET ASHOK NAGAR
City Chennai
Contact Person A Padminikishore
Phone-office[protected], 24894666, [protected], [protected], [protected], [protected]

I have purchased Yamaha FZ16 from Venkateshwara Motors on Nov' 08. Initially things were pretty good but within 2 weeks it got misfiring problem and vehicle was stopping suddenly. I have given for 1st service stressing on the complaint but nothing happened. I even complained but they asked me to get it for 2nd Service i gave it for the second time but no improvement. I really feel bad about the service Yamaha is providing.

hello sir!
To whom so ever it concerns. I bought the bike fz 16 a week ago, i am disappointed with some of the designing concept, which have been overlooked.firstly the knee grip is totatally at dismay to a 6 foot +.it causes a big discomfort while operating the gears and the brake as the knees protrudes the groove either sides of the tank.the torque is excellent but lacks the intial sprint.there were many other aspects which have been not considered.i regret to have my karizma sold to this bike, and the funny thing is i am doing the vice-versa now.
good luck

I bought new Yamaha FZ16 on 16th april 2009 but after 15 days Disk brake got jammed I complain for that in service center then they did something in that after that it work fine for 12 hrs and then again I got same problem then they did something and worked fine for 1 day and it happens 4-5 times within a week and today on highway agagin it got jammed luckly I survive in that I Talked to the service engg and got some very starnge comments from him. I am driving motor bike from last 15 years. IF soembody can help regarding this pplz help

I am a solid lover of my Yamaha bike and value my bike very much. I have ridden my bike 3 times from Chennai to Trivandrum without even a single hiccup and high efficiency. But every time I give my bike for service to Paras Yamaha service, something or the other happens.

All the 4 times, The bike is delivered late. A matter of hours is ok. But days?? Moreover after service the bike shows serious problems in front fork if I have changed fork oil. The worst part is the customer handling. The fellow dealing with customers in the past had a strategy of shouting and then running inside the workshop to avoid complaining customers.

Their sole approach is that - "We are gods, due to our brand names. You are a worm. Take it or leave it. We really don't care". I have started to loose my trust in Yamaha service which was created in me by Muthoot yamaha, Trivandrum and Hilton yamaha, Trivandrum. Man, their service is excellent. They call you to inform the exact problem if any and even apologizes for delays due to rush or problems in bike. I even had an experience of quicker delivery because of my request due to an emergency.

Hope something happens on this.

I purchased a Yamaha FZ16 with Venkatesha Motors, #6-3-1090/A/24, Olbee Center Raj Bhavan Road Somajiguda Hyderabad -500082 in the month of October 2008.
I was very impressed with the bike for my first 3 months and 2 services with them.
Later i have noticed that there was a serious problem with the front SHOCK-ABSORBERS(oil leakage)and requested for a check up. Initially they said it was a problem with OIL-Seals and that was replaced under warranty.
I still faced the same problem after a week and went again for a check-up and this time they came with a different story and said something has to be changed and it will take 15 days to get the stock as it was ready. I waited for 15 days and still the same problem with them. I need help on this.

Above all the servicing is so worst with them that "I also have a problem with my bike which actaully turns off every now and then unless i continously give acceleration to it", they said it will be rectified in my first service which didnt happen. Yet another time i told them i have a problem and they said it will be a problem with the SPARK PLUG and it will be replace in the 2nd service and that too didnt happen and i am still facing the same problem.

"I get a feeling that i am not driving a NEW YAMAHA FZ16 but a very old 2nd hand vechile"

"I am sorry YAMAHA and Venkateswara motors this was never expected" I am totally unhappy.

I have given my bike to ORION- Motors, Bangalore(Near forum mall) on 4-april-2009 for normal servicing. I have taken back my bike on the same day.on the same day evening i have noticed that horn and head lights are not functioning. I have taken my bike to My Mechanic. He checked and told me that there is no battery in the bike.As i was busy with my work, after 3 days, i went to the showroom and asked about my battery.They said that, manager is not there, please come afterwards. 3 times i went there they said the same thing. after all on 6-may-2009, i am able to meet the manager SETHURAM.I him told him the whole story about the battery. He checked the bill and said it is not possible to trace your battery because it is already 1 month over.
Simply the story is 'Battery has been stolen In the showroom and no one is responsible for it including the manager SETHURAM'.
So what should i do? i will give a complaint in nearest police station if this complaint did not work.

YAMAHA,

I AM ONE OF YOUR CUSTOMER WHO BOUGHT YAMAHA-R15 IN THE MONTH OF 5-10-08, AND ITS BEEN 1 AND A HALF MONTH I AM FACING PROBLEM, AND ON TOP OF THAT LOCAL SERVICE STATION PEOPLE ARE UNABLE TO CATCH THE PROBLEM.

PROBLEM:

WHEN THE VEHICLE IS IN DIRECT SUN FOR MORE THAN HOURS THEN THERE IS A STARTING PROBLEM, AND VEHICLE DOESNT START AT ALL, IT TAKES MORE THAN A DAY FOR A VEHICLE TO START, I WAS STUCK IN THE MIDDLE OF THE HIGH WAY FOR MORE THAN HOURS FOR MY BIKE TO START. I ALSO CONSULTED THE LOCAL SERVICE PERSON FOR THE SAME THEY TOO WERE AMAZED TO SEE SUCH KIND OF A PROBLEM. AFTER THEY DID SERVICING TO MY VEHICLE THEY STATED THAT THE PROBLEM HAS BEEN RESOLVED BUT AGAIN IN 15DAYS THE PROBLEM HAS OCCURED AGAIN.
ITS BEEN 6TH TIME THE SAME FAULT HAS OCCURED.

I AM AMAZED TO SEE THAT A COMPANY WHICH IS KNOWN FOR TECHNOLOGY, THEIR PRODUCT IS JUST A WASTE. A HI-TECH VEHICLE GIVING SUCH KIND OF A PROBLEM IS A BIG QUESTION MARK ON COMPANY YAMAHA.

I REQUEST YOU PEOPLE TO EITHER REOLVE MY VEHICLE ISSUE OR CHANGE THE VEHICLE FOR THE ABOVE REASONS WITHIN 15 DAYS OR I WOULD BE APPROACHING CONSUMER FORUM ON LEGAL GROUNDS.

VEHICLE DETAILS:

DATE OF PURCHASE: 05-10-08
CHASSIS NO:ME120P[protected]
ENGINE NO: 20P1000329
OWNERS NAME:AADHAR SOOD
DEALER'S NAME: RAHUL YAMAHA
ADDRESS: 977 OPP.KESHARWANI COLLEGE GOL BAZAR, RANITAL CHOWK, JABALPUR.
NUMBER:[protected]

MY CONTACT NO: [protected].

REGDS,

AADHAR SOOD

I bought a Yamaha R15 on 13th august 2008...i was advised to get the Tiped setting done when i complete 5000km...i went as per the procedures...at around 6500km again there was Tiped sound and again they advised me to get the setting done...Yesterday (11/05/2009) i took my bike for the 5th service and they advised me the same thing again as there was noise out of it...it has been only 9 months and i had to get the Tiped setting 3 times but still the problem is not rectified...hoping to get a positive response from your side...
Naresh Massand

Dear all,

This is to inform you (Aurangabad People) that the Vinay motors a Yamaha Service Center & Dealer is providing a very bad service. Everybody has got the free service coupons in there Bike manuals. Please read the 23 operations which are to be done or looked at during every service. And when asked about it the person doing the servicing don't even know what are the operations to be done during every service. Also when asked about the technical head, they say that he is on holiday. When asked for tyre run out problem, The new machine for repairing the tyre run out is also not functioning & anyone does't know how to operate it. Seriously, this wasn't at all expected from a YAMAHA.

Dear Sir,

This is with reference to the complaint I had sent on April 16th regarding a defect in my bike Yamaha Libero G5 dated June 12, 2006.

Regn #: KA 04 EQ 5197
Frame No: 06C5TS4069149
Engine no: 5TS4069149

I had reported about the perennial oil leakage problem in my bike. The issue was followed up by Ramchand from Yamaha Bangalore and I took my vehicle to Pacer Yamaha Bangalore on April 29th 2009. As always the service engineer took 2 days to fix this (said bore problem) and delivered the vehicle back to me on April 30th. Within 3 days I experienced massive oil leakage from the vehicle again. I have left the bike now in Pacer and now they identify the problem as defective engine case.

Tthe service engineer in Pacer Yamaha says the warranty period for the vehicle is lapsed and they can't repair it under warranty. I had reported this leakage problem from the very next month of the vehicle purchase. All the free and paid services were done either in Orion or Pacer Yamaha, Bangalore.

This so called engine was opened in Orion Yamaha Bangalore and Pacer Yamaha to fix the leakage issue during the paid and free services of warranty period. And it made the problem only worse. Inspite of the repeated reports they only bothered bothered to was the bike and deliver it back without fixing the problem. And the prblem now has been carried forward beyond the warranty period.

I request you to find a permanent solution to my problem at the earliest. I have spend a huge amount of my time and my money to fix this issue. This is the one last time I'm gonna leave it in the service centre and I'm definitely going to move legally with all the evidences I have. I definitely need to get away with this migraine which has been troubling me for the past 34 months.

Sir, I had purchased a Yamaha Bike Model No.Gladiator RS bearing Regd. No.DL3SBB6308 in March 2008 from Adhichini Branch, New Delhi of esteemed Yamaha enterprises.
On 03.05.09 (Sunday) at about 1240 noon, I approached to the aforesaid Adhichini branch for some problems in my yamaha bike like engine start missing, CDI related and service reg. I requested the above problems vide Job Card No.583. They told to wait for 4-5 hours for the same. OK, but i want to see what repairs will be made by the techinicians of Yamaha to my bike at their stipulated time. But the Manger Supreet and Aslam of the aforesaid branch told that NONE IS AUTHORISED TO SEE THE REPARING WORK OF TECHINICIANS AT THE WORK SHOP OF AFORESAID YAMAHA BRANCH. only bike owners have to wait outside the work shop and we cannot see, what the techinicians are doing with our bike, only changing the oil or handing over to the owner or replacing the valuable components of the bike by old one. I requested several time to the officials of that branch to allow us to see the job at Work shop but they are admanent and said that "bike service karwani hai to kara nahi to ja" Thereafter, I returned to residence without repairing from the aforesaid branch of Yamaha enterprises.
Sir, plz do the needful so that consumer of yamaha can see the development of their bikes at the workshop of Adhichini Branch of Yamaha and satifisfied with the work.
Thanking you sir

Sir,
I have purchased my motor bike YAMAHA GLADIATOR MOTORCYCLE from M/s Swastik Sales Enterprises, raipur on dated 21/02/08.

As per gurantee cover by the company is battery, tyre etc upto one year. sorry to say that before completing one year my battery is not properly working (not in service).
For the same when i contact to Exide battery dealer at allahabad he deny to give new battery according to him battery is out of warranty which Exide company gives to Yamaha. He has cheked my battery and filled remarks in battery warranty card.

after that i have convey the same to yamaha co person and the dealer but till now they all are just lingering the matter and till now they had not replaced my motor bike battery .



Details of Yamaha :

Vehicle Name : YAMAHA GLADIATOR
Date of purchase: 21/02/08
Complaint lock dated : 16/02/08
Engine No. : 5YYD 004294
Chasis No. : 07D 5YYD 004294
Coupon No.: 01388
Key no. : 0400
colour Black
Battery Make Exide
Battery No. : 7D7/ 697515
bill no : 2270/07/08

hoping for the needful action.

regards
amit varma
mob no [protected]

I had bought yamaha R15, 6 months back. The company is offering a poor service. just in 5000kms, they said "rear discs are worn out, and need to be replaced". The radiator part is just vibrating and making noise. Already the rear tyres were air leaking when i bought them, later the replaced tyres were also so poor. After every service the bike was not smooth at all, i doubt whether really they're replacing Oil, coolant and necessary service or Just a MERE WATER WASH. IF this is the case, i need to replace disc brakes, radiators, rear tyres, etc etc for every 6months. I'm really Unsatisfied. Within 6 months these many problems.They are charging more than RS.1, 00, 000 for the bike, but is it really worth with these many problems. The company has responsibility to provide good service to the customers. THEY MUST PROVIDE GOOD VALUE FOR THE BIKE IF THEY COST IT MORE THAN 1, 00, 000. I really wish to get good response from company side.

from,
T.A. Aiyappa
L.I.C OF INDIA
Sakleshpur (Branch)
Hassan (dist)
Karnataka state.
PH: [protected].
[protected]@yahoo.com

respected officer,
As i am very disappointed with your service given by your dealer, i m giving this complaint. I purchased a brand new FZ-16 from your MADIKERI DEALER (RAJARAJESHWARI MOTORS) which is in karnataka on 21 feb of this year. Two months have been passed but i haven't recieved my RC book, bike number and not even a temparary registration. I am very sad because he is not responding in proper way and not picking my call.He has given only a insurence copy and in that my bike chasies number is printed wrongly.If m not getting any response from u till tommoro, i am going to register FIR against yamaha. even i am going to consumer court.so my humble request is give me justice, i am very disapointed with your service. Looking forward for your response.
Thanking you,
T.A. Aiyappa
Place: Madikeri (Karnataka)
Date : 20/april/2009

I have purchased Yamaha FZ from VENKATESHA motors, somajiguda, Hyderabad.
This is the worst showroom I have ever saw in my exp of three bikes till now.
I met with an accident on FZ and injured myself and bike got damaged...
One month over, I got cured myself but my bike is not yet repaired, they say's some parts are yet to come...Are they getting the parts from Japan ?
Do not ask me about the customer care in that showroom, its the worst thing there...
Beware or Mr.Sharad - Manager of the showroom, , , , he sucks...I really hate it and got frustrated when ever I went there to see my bike's status...

Please do not purchase or give service at Venkatesha Motors, Somajiguda, Hyderabad.

We have purchase our bike YAMAHA R15 (MH-12 EZ 61) in oct 08 from YAMAHA RIDERS CAMP PUNE. From the time of 1st service we were telling them that our bike is skiting continuesly & they didnt solve the problem in 3 services. When my brother was driving bike his bike skit on a normal road not even used the right break then also it got skit n got stiches on hand.Then we spoke to the engineer who used to service our vehilce in YAMAHA RIDERS CAMP PUNE he told us that our break shoe has to be change & it will cost us around Rs-1500 to change that part & they are not talking with us properly they are saying do what ever you want. That means we are wasted our money Rs 109900 on this bike.
Now my question is that why should i have to pay money when i told that the bike is having problem from the day i have purchase it.If the company is not going to change the part without any cost then we have to take a legal action for the same.