Yamaha Motor India Complaints & Reviews

Hello!

I had purchased FZ 16 Yamaha motorcycle MH02 BH367 on 4th June 2009 from Excellent Yamaha (Authorized dealers of Yamaha MotorsIndia Sales Pvt Ltd) Regd Office Shanti Sadan, 45, Telli Park Rd, Andheri (E), Mumbai 69 .[protected]

I started facing problems with shockupser from the 1st week itself. When I tried to accomodate a pillion rider with me the shockupser was not able to carry the load due to which the speedbraker touched the engine, stand etc. I complained immediately to the above mentioned dealer and they tightened the shockupser atleast 10 times due to which it has started vibrating! I am completely fed up with poor communication and service process from this dealer. I always keep gettig assuarances that some engineer will visit the showroom and look into the matter but no one has come till date!

Right now my bike is lying at the above mentioned showroom.

I want a new shockupser from the company as I have just purchased this bike!
Please look into the matter and kindly have my shockupser replaced asap.

Bhaskar
[protected]
[protected]@yahoo.co.in

A Complaint letter

Date : 7/24/09


Hi All,

This is Prashant Sawant, a sincere customer of yamah who has Yamah FZ16 which is being purchased from Yamah showrroom in Malad link Road, Malad W, Mumbai on 15th Jan ’09.
This is to bring to your notice that he Bike had undergone servicing last week & today I found that both the RIM’s of Bike has damaged . I took the Bike to he same showroom where the mechanic named Rafiq said he wont be able t help me & handed over the case to Manager Pro.Service- Nishant divekar . I spoke to him & tried to explain him the entire scenario . However found that he was not even ready to understand my problem & was very rude in handling my query . He was just of 1 opinion hat the damaged is possible only because of 1 reason which is nothing but an accident . I understand that such case could be an accident but the fact is that the Bike does not even has a single scratch & so he was trying to convince me saying that then it could be because of Potholes in Mumbai . I am ready to accept the fact that this could also be the reason . But at the same time even this needs to be considered that it has happened to both the RIM’s & not with one that I accept it has happened due to same reason given to me . Due to Potholes or Accident 1 RIM could be damaged & not both . If so was the case I would not have come to showroom .
Later on Nishant started giving me immaterial reason that you don’t know how to use the bike then its not a companies fault or you would have purposely done this to claim in the warranty provided to you & so is the reason it has only 1 Rim otherwise both the RIM’s would have been damaged . Nishant then came to the conclusion that nobody can help you here except me so no need to argue because I am the only person who is solely responsible for this showroom . Later on when he saw that we are upset coz of his weired attitude then he asked me to go to Pune & escalate the matter to the head office . When I told him to maintain some kind of professionalism & courtesy & connect me to them . So his answer was its not my Job if you are not convinced then you need to take another step & I am not going to help you with this . After a while when I was told him that I will find out the number from 28888888 then he himself went ahead & dialled a number from his cell to someone . He went ahead in a conversation where I think he was not givng any information rather just trying to convince that person in his favour to conclude that our query is not at all valid . When I asked him let me speak to him he disconnected the call . In such case I just think he called one of his friend & was trying to make fool out o[censored]s . Later he called someone by the name Samir sayyed & explained him the case & again was not ready to give me the phone . I was told by Nishant hat Samir is in Pune right now & would be able to assist you further .
Finally, when I requested him he handed over he phone to me . I spoke to Samir, he said he needs some photograhs & accordingly he will decide .
When I was taking Samir’s number from his cell, he didnt allow me & said its my personal cell & no one has any right to us it . The fact is I was not using his cell but was just taking the number which was also reflecting in the main screen & that to in front of him . So there was no reason to show me what is personal & what is not ? Immediately I gave the phone to him & then he gave me number stating that this is Samir Sayyed’s number who is in pune right now .When I called Pune branch I was told that Samir is not in Pune branch right now & he is in Mumbai branch with his boss in malad Link road that same branch where I went for my problem .
I spoke to Nishant to please click the photographs immediately & also requested him to mark me on mail which he would be sending to Samir . He said that’s not a problem will surely do that much for you & then he took my emal Id . Nishant then got his cell & started clicking photos, when I told him the photos would not be clear if taken from cell . He said that company does not have any camera for this purpose coz we actually don’t have such foolish customers everyday . I just want to know is this the way the associates from Yamah provide services to the customers ? What mega pixcel camera an associate must be using & what clarity it would have ?
The fact also says that I was not marked on the mail when I checked that in same eve & was told by same Nishant that we are not allowed to do so coz this is against companies policy . When I told him you gave me hat commitment that you will send me the same mail he started pouncing on me . I was told by Nishant to keep the bike in the showroom itself & take the Job card coz by eve you will get he updated status of the problem . However when I called up in the eve I was told that he is not aware of any thing we need to call Pune & talk to Samir about this . when I called Samir his cell was not reachable . We were worried coz our bike was under his custody . Though he gave us the Job card but we still remember he saying that he is solely responsible for his showroom . We called him again & he said to call up in the morning coz he is very busy & would not entertain such calls . I thought of lodging a complaint at malad Police Station but then we realised that my Bike is with them .
Next day morning Nishant said that Samir has updated him with the fact that this cant be taken under warranty & you need to go for insurance . I called samir again & was told by him hat Nishant told him everything yesterday night & he is not going to help us in any case . So I understood & My doubt was clear that samir was in Mumbai the same day & also in Same Showroom in Malad west . I was also told by samir the Fibre used for RIM’s for this Bike is of low proile & you need to be very careful while riding especially in monsoons . Which means the company has got this feedback from others also & it is nothing but a manufacturing defects .
Just want to make you understand that when we went to purchase the Bike we were loaded with promises from company & now this is the kind of service given to us,
I want you to think from customers point of view & understand that this customers has spent almost 80k to purchase his bike & getting this kind of result in just 6 months is not acceptable at all .
I further request you to please understand the situation & provide best possible feedback to Nishant & ask him to be polite with customers & make him understand that the customers are always upset on the situations they are facing & not on the associate handling the query . That means that I was not upset on him but was upset with the fact of spending so much & getting this .
Hope to get a favourable response from you at the earliest .
Note : This mail is been written & typed by Ravi Arora on behalf Prashant Sawant Coz I was the one to take him to this Showroom to get his Bike .

Thanking You,

Yours Sincerely
Prashant Sawant .

I have purchased a bike Yamaha gladiator from green auto mobile by 6 dec. 2006, But from day first this bike is creating problems to me.

1. Both the tyres (rear tyre is having a cut inside)
2. Both the sockers are not able to take care of second person on the bike.
3. Engine is creating a noice from day first.

when green peoples enable to solve these problems i have to say pls do not go for a yamaha is yes pls do not purchase from green auto([protected])

Dear Sir,
I bought a Yamaha FZ-16 bike on december 2008 from East Zone Corporation, Kolkata but even after the third service it is giving me a milage of 27-28 kmpl. I have gone to the service centre thrice with this complaint but its of no use, they are saying that nothing can be done about it. I really love my bike but its gettin difficult to afford its running cost. PLEASE HELP IMMEDIATELY.

Thanking You.

Your's sincerely,
Fakruddin Mullick.

respected sir,
1) i purchased yamaha fz-16 byke (on[protected] the showroom manegers and company persons are telling that two weels are having tube less tyres but we recently find that front tyre has tube please solve my problem.
2) loan amount =47000
down payment =30896
total =77896
on road prise =73456 (25/02/2009)
extra amount =4440 this is too much. Total procecing&stamp charges should not more than the 2000 RUPEES please verify & clarify me

Product name Yamaha Fz 16.I buy this bike from yamaha setco ganesh nagar, delhi. I gave the bike for its first service but i wasn't satisfied at all. The motorcyle seemed as it was just cleaned and polished from outside.I am facing several problems since then and have visited the service centre 4 times but every time i am provided with some excuse and asked to come again later.

Some of the problems are lower pick up and mileage, noise problem, heating problem, starting problem etc.
I am not at all satisfy from bike's service. I visited 3 different service center but no one satisfy me

Please take some immediate action to solve my problem
The dealer's name and address is as follows:
1/13, West patel Nagar, Opp. Metro piller-201, New Delhi-110008
Contact No. 6464440

My Address is as follows:
I-2c Garwali Mohalla, Laxmi Nagar, Delhi-92
Contact No.[protected],[protected],[protected]

Hi i brought Yamaha FZ 16 in Jan. 2009
since then it was very good in performance.
its a very good bike.
after two monts rear tyre got flatten for five times till now. it seems every month my tyre got flatten.
I have also observed that there are many small cuts on the tyres.

I really need the information about the replacement of tyre and where to go for the same.

I am in Mumbai and bike is purchesed from Vikhroli.

Thanks in advance,
Samir Chavan.

Hi,

To all those who are going to purchase Yamaha FZ 16 motorbike and those who have already purchased it.

I purchased my Yamaha FZ16 motorcycle from Pune in Nov 2008. Till now I have done 4 servicing of the bike but I am really angry, frustrated and totally dissatisfied with the kind of treatment Yamaha service engineers gave me.

Last week, the clutch cable of my bike suddenly ripped off.I somehow managed to fit a BAJAJ clutch cable instead(Attention:It has been a year to the release of FZ16 and the Bike spares are still not available in the outside market).

But like every other bike lover, I love my bike and insist on original spare parts so I visited the "AUTHORISED PUNE" Company service center next morning(Saturday).

But, as usual the service engineers were reluctant to even look at the problem and asked me to come later in the evening. FINE !!! No probs.

ok..now I got a little late(instead of 4 pm it was 4:30 pm, BIG BIG MISTAKE !!!) so I called up the engineers requesting them to whether I can come down with my bike to do the bike-repairs?

But another excuse (These guys never fall short of one, really astonishing ain't they???)

They said now its too late...it takes 1 hour to just fit the clutch cable(same guy had told me it will take just half an hour for the repairs same morning)

So they just throw me this sentence:"Come down tomorrow ANY TIME"

Fine!!! I asked them about their lunch time(Clever me!!!) . On earlier day it was 1pm-2pm which conveniently changed to 1:30pm-2:30 pm the next day.

So I asked them, whether I should come at 2:30 pm next day???

To this they replied "No sir !!! We have some important work to do after lunch break(Every Indian knows what IMP things we Indians do after lunch break !!!).So Come at 3 pm sharp."

So ultimately I reached service center exactly at 3 pm.I was told that we will do the repairs as soon as possible and deliver the bike(This was the only time they spoke properly to me)

But to my dismay, the bike was not even touched till 3:30 pm.

When asked about it, reply was as follows;
"HAVE PATIENCE...We already told you that it will take 1 hour for the repairs"

--> that sums up to (1/2 hr of Time pass+ 1/2 hour of repairs)

My question to you is, in these days of tough competition is it just enough to launch a COOL LOOKING bike without paying attention to customer satisfaction???

If the answer is NO...then please take strict action against these service engineers.If they are that frustrated with their jobs its better that they should start searching for other kind of jobs.

My only concern was that due to a broken or loose clutch cable the clutch plates or the gearbox should not be damaged. Can't Yamaha service engineers consider a case such as this URGENT and give fast response & do the repairs urgently?

Why we should scratch our heads for such a small problem??? I had to wait 2 days to get the problem solved!!!

Who should be held responsible if my bike breaks down suddenly due to this poor service or if the gearbox is damaged???

I request you to take strict actions and ensure customer satisfaction when it comes to BIKE SERVICING. Wearing sporty Yamaha Jackets & cool sunglasses wont get you far !!!

If this is not done, I will have to report it to CONSUMER FORUMS(they are eager to take actions in such cases)


Take care & be alert,

I can purchase a bike FZ. he purchase it from jalandhar(punjab).whe we go to our nearest delear of yamaha for the service of the bike, then they told us they cannot service that bike, because we canot purchase it from that delear.they can service only that bikes which they can sold.
If we can purchase a bike from a company then they are responsible for its services by their service stations.If service stations canot service their product then, from where customer can get their service or tune up their products.that delear can not service our bike.So please take a suitable action.
service station is located in ( HIMACHAL, DISTT- UNA, NEAR OLD BUS STAND).

Name Kulwinder
distt UNA
teh. AMB
vpo Ambota
CONTACT NO.-
[protected]

To, who so ever is incharge..

I bought a Yamaha R15 just 15 days back. Now if I park the bike under the sun for say 2 hours, I face the following problems:
1) Noise from the engine ( like the sound it produces during compression when we turn it on ), and it will only go if I restart it.
2) Idling speed increases to around 2000 rpm.

Please suggest any remedies for such issues.

Looking forward to a prompt reply.

Thanks & Regards

To
yamaha india

I had purchased yamaha alba 106 from ur trivandrum(kerala)dealer, (mututh yamaha) 2 months back-after, visiting ur dealer your marketihg people confermed me about the milage was 65 to 70 km/litter.while other makes(hero honda)dealer promesed me 80-85 km /liter for avrage 100cc bike . i perchased yamehasince i had a feeling that yamaha will give me a better performence .but after checking the milage my bike was giving me ONLY 48-50 KM/LITRE.i was told that the minumum milage will be more than 60/litre. but i regrect to say that even afer 60 days o[censored]se i am getting only less than 50/litre of petrol, pl send me a reply in ths matter. i dony know that why ur marketing person cheated me by giving me wrong information about the milage. i had a strong belive that i was cheated by giving me wrong information from u . or other wise pl do the needfull to increase my milage. i will be happy iif my bikes give me atleast 60/litter. i had tryed by filling petrol from different stations.

v.p krishna kumar
T C 64/1730 .nadam
SRA 119
Thiruvallam post
Tivandrum.695027
kerala
mob.+91 [protected]

Dear sir,
This is the intimation to u that i hve recently buy a Yamaha FZ from Sangam Auto, 8-9 Queens Road, Amritsar.(Pb) on date 22/05/2009. i have to come under your notice my concern that the experience of my first service that is on[protected]under the sagam auto, amritsar is utterly rude .careless and utterly poor. because of some personal concern between service manager and washing boy, , service manager igonor me. and other person dealing is not satisfistery. and he ask me for washing next day. actully i wanted to intimate the sevice manager that handle of my bike is not balanced and wanted the needful action, , .. but they blamed me that i hve accident with my bike .
which is utterly nonsense.. this means that M/S sangam auto, amritsar gave me a faulty bike, , now they are refusing to do needful help... but owner of M/s sangam auto ( Mr. Mounty) is also a bird of same feather.
Sir, I know that Yamaha is a leading company in Bikes and has a big reputation...
but dealer like M/s Sangam Autos, Amritsar, , can create a big huddles between Yamaha and Customers Beliefs.
Sir, i want the needful, so that ours beliefs remain same in Yamaha ..
waiting for you good support and kindness.

Regards, Date:[protected]
(Munish Sharma)
Parts Manager,
Hyundai Dealership, Amirtsar.
Ph.[protected]

respected sir...
myself chirag gupta..i have bought a yamaha fzs from mihir auto sales kashipur...
its been a month now and from the date of purchase the back tyre of the byk is showing signs of problems...it continously getting punctured n i have to make it filled wid air 3 4 days in a week...kindly see to dis problem as soon as problem...

my contact number
[protected]

Please unsubscribe my mobile no. from Yahoo Zone with immediate effect.

I have baught a Yamaha FZ16 on 31st Dec. 2008 . They now cant provide proper service . even they dont react when i make a complain or trouble from the bike . i hade an accident on my bike in which one of my foot rest broke . when i went to buy that respective spare they gave me a part of which the packet was tamperd and some components were missing . they told me that they received the spare in same condition . my speedo meter has stop working suddenly . it needs to be replaced according to the service engineer . but they are not giving that part yet . its about 2 months that i made the complain . when i want to talk to the machanique they dont behave properly and dont listen to my complains properly . in short they cant provide proper service to their customers .

DEAR SIR,
I PURCHASED THE R15 FROM SRI MOTORS, ASHOK NAGAR, CHENNAI ON 27.07.2008 FOR RS 110000.UNFIRTUNATELY MY VEHICLE MET WITH AN ACCIDENT ON 6.06.2009.I HANDED OVER THE VEHICLE TO THE VEHICLE TO THE DEALER ON 8.06.2009. ALL FORMALITIES FROM INSURENCE DONE ON 8.06.2009.THE DAMAGE
IS ONLY REPLACING SPARES LIKE TAILLIGHT ASSEMBLY, SIDE COVER, ETC.TILL DATE THEY HAVE NOT TOUCHED THE VEHICLE.WHEN I ENQUIRE ABOUT THE STATUS THEY CASUALLY SAY THAT SPARES ARE NOT AVAILABLE, SO IT WILL TAKE ANOTHER 10 DAYS TO FIT THE PARTS.I WAS SHOCKED AND SURPRISED BECAUSE THE PARTS SIMPLE ONE AND AVAILABLE. I NEVER IMAGINE THAT YAMAHA MOTOR WILL GIVE THIS TYPE OF RAW TREATMENT TO THE CONSUMER.

PLEASE HELP ME TO GET MY VEHICLE ASAP.

V.GEORGE GNANASEELAN

Dear Sir,

This is to inform you that on 8/6/2009, i gave my yamaha fazer for service in kolam yamaha service centre(George Maijo Industries P Ltd). Complaints which i have mentiones in job card was not cleared by them.so again on 09/06/09 i gave my bike for service.i'am not satisfied by the customer contact of supervisor.He is not at all interested to hear the compalints and he did'nt even gave a single touch in bike.And the service centre did'nt gave water service when i asked with them for that the asked to pay extra amount for that service.when i gave my bike for service in reliance agencies(now its closed) i did'nt face any problem like what i experienced from this yamaha service centre.This is the second time i'am experiencing a problem like this from the same centre.please do the needful bcz every customer is an asset of co, if they are doing like this surely noone'lll cme.

I bought a motorcycle from M/S. Empee Motors, SCO 2907-08, Sector 22-C, Chandigarh.
The model is Yamaha FZ-s with Engine No.-21C2002646, Chassis No.- ME121c[protected].
I bought it on 23rd March 2009. Since then i have been trying for the registration of my vehicle with the Chandigarh transport authority but they are saying that the model approval code is not available with them which is necessary for the registration. Its been nearly three months and i am continuously asking the dealer (Empee Motors) to provide me with the model approval letter. They are just saying that it will take 2 more days repeatedly. I cant drive my vehicle because my temporary registration number is already expired. I don't know if this is the case of ignorance and negligence on the dealer"s part or with the Chandigarh administration.On 23rd of June, my vehicle's purchase will be 3 months old. Then for the registration i would have to get my vehicle verified form the police authority. I request you to take the matter in your concern and help me out from this situation.

Regards,
Dalbir Singh
Cell No: [protected]
Mail: [protected]@gmail.com

Sent: Thursday, June 04, 2009 11:39 AM
To: '[protected]@yamaha-motor-india.com'
Cc: [protected]@gmail.com
Subject: FW: Free service/Paid service
Dear Mr.Venkatesh,

Please refer the appended mails and do the needful as no reply has been found till this moment.

Titus Eldaphonse,
No.3, New Gandhi Street, 70th Street, VenkataRamaNagar, Korattur, Chennai-80
Mob:[protected]
E mail:[protected]@gmail.com


________________________________________
From: kerdisabu
Sent: Tuesday, April 07, 2009 3:21 PM
To: '[protected]@yamaha-motor-india.com'
Cc: '[protected]@gmail.com'; '[protected]@yamaha-motor-india.com'
Subject: Free service/Paid service
Dear Customer Care Team,

This is further to the below mail and telecon I had, You have promised me to give a reply on the appended.
But sad to state that you have not kept your word in replying to my query/compliant.

In addition to the problem stated below, I had come across another difficulty:

My Bike service was denied by AMBAL MOTORS stating that they can not give service to the vehicle unless and until their engine oil is used.
I spoke to Mr. Nithin (Asst.Manager, customer care) and he also said the same.
Later I received a call from Mr. Nithin telling me I can service the vehicle and warrany will be void.
And I just asked him to give me a mail confirmation.

I made a lot of follow up with Mr. Nithin to give me a mail reply and it has been a month.

Kindly send me a reply as disscussed.

Thanking you,
Titus Eldaphonse,
No.3, New Gandhi Street, 70th Street, VenkataRamaNagar, Korattur, Chennai-80
Mob:[protected]
E mail:[protected]@gmail.com

________________________________________

From: kerdisabu <[protected]@techmahindra.com>
Date: Fri, Jan 16, 2009 at 1:09 PM
Subject: Free service/Paid service
To: [protected]@yamaha-motor-india.com
Cc: [protected]@yamaha-motor-india.com, [protected]@gmail.com
Dear Customer care Team,
With reference to the above mentioned subject, I would like to lodge a compliant on the service done by AMBAL MOTORS, Chennai. I own a Yamaha Gladiator( TN 20 AJ 3255) and it was for the first time I came to know I would be charged for the free service in the name of consumables.

For the first two services, I was charged Rs.20 each in the bill for consumables. The saddest part of the story commenced at the 3rd free service.
Since I was not feeling comfortable in the engine oil taken by AMBAL MOTORS for my vehicle, I myself bought a 4T oil from HP and handed over to the service tech. And I was informed of the charge Rs.20 on consumables. But to my surprise, at the cash counter I was charged Rs.30 with out any clarifications.
Do confirm back on what parameter, this consumable charge is raised.
Kindly do take stern action to stop such activities that poison the reputation of YAMAHA.

Aside to Kannan :as disscussed, there is no charge for the consumables on free services, sending you the mail marked CC.

Thanking you,
Titus Eldaphonse,
No.3, New Gandhi Street, 70th Street, VenkataRamaNagar, Korattur, Chennai-80
Mob:[protected] E mail:[protected]@gmail.com

i bought breaks pads and lever from the yamaha dealer in bathinda whose address is


Dealer Name BRAR'S YAMAHA
Address M/S BRAR'S YAMAHA;S C F (93-94);ROSE GARDEN MARKET;(IMPROVEMENT TRUST);GONIANA ROAD;BHATINDA - 151001 (PUNJAB)
City Bhatinda
Contact Person Mandeep Brar
Phone-office[protected] / [protected]/ [protected]
Phone Res

they over charged me for the break pads and lever
now i want that the extra money shold be returned with legal action againts the dealer as the are
miss using the name of the yanaha for their personal profit