Coolpad India Complaints & Reviews

I have submitted my coolpad phone (Coolpad mega white) job sheet no-js[protected] on 15/11/2017 at surat, gujarat.
I have talked 3 times with your employee but they are giving only one answer that still parts is not available so your phone is not repaired.
Now it's too long as above 1 month, kindly give me idea that what kind of service you can provide to me and also that by when my phone repires and handover to me.
I have not get reply from your side.
Kinldy update as service centre not giving proper answer.
Otherwise i have to move ahead and complain to concern team.

To the concerned person in coolpad dealing with the customers with after sale services. I recently purchased the coolpad cool1 in delhi and within few months i started facing the charging issue in the same. I went to the their service center in delhi (Which is basically the office of ctdi - regenersis india private limited in nehru place). I was assured that i will get the mobile back in 7 to 10 days. It is now over 20 days and i am not getting any response. I am calling the service center daily but they are not responding properly. I only get one answer every time that they have not received the damaged part and it will take another one week. I also tried the customer care of coolpad on [protected] and getting the same response from there as well. The service center (As per the recent communication with them) has changed my lcd screen, motherboard and still waiting for some other parts which they are not getting from the head office. This is the worst experience ever, i faced with any mobile company. There is no proper after sale services and customer care representatives are also not supportive and sometimes rude to you as well. I am writing this to any concerned person in coolpad company to look into this matter otherwise, we may have to take support of the consumer court in this regards. Following are the details of my coolpad cool1:
Serial no.: sdel/077220
Job no.: rgjobdel/[protected]
Product desc.: c103
Warranty status: warranty
Inward no.: rgackdel/[protected]
Inward date: 12/07/2017; 1:55:18 p. M.

I am having a very bad experience with coolpad and saw many customers in the service center having same issues with the coolpad mobiles. I request the company to look into this matter on a serious note as this is hampering their brand image in the market where other mobile companies are giving much better services.

I have give to my mobile for service in dated 06-12-17 in coolpad service center
In hyderabad. My mobile coolpad cool1 is under warranty but suddenly his display stop working. Till date my mobile not repair i have so many time call to coolpad customer care center and service center but they are give me every time next week time, i am very disappointed from coolpad waste decrease service

My job sheet no. Js[protected]

I bought a coolpad mobile (IMEI - [protected]) through online, and it have a touch issue and my mobile have under warranty, so I went to the (Coolpad Authorised Service Centre, 81/A, 1st Floor, Pillayar Koil Street, , Ashok Nagar, Chennai, Tamil Nadu 600083. Phone:[protected] authorized service center, and I gave the mobile on 27th October, Jobsheet number is: RGJOBPJX/[protected] SPJX/000372; For the past two months, they not responded properly, so I contact the national customer care[protected], they also told to wait one week for every-time for the past two months. So, please take necessary action.

Submitted my coolpad note 5 for line bar on screen on 27.10.2017 at m/s comptonics, sahid nagar bhubaneswar ([protected]), authorised service center of coolpad india. Inspite of repeated communication to the service center, customer care[protected] and the company (E-mail), it was not repaired. Every time they said part is not available it will be done this week. Job sheet no. Rgjobpab/[protected], imei no. [protected]

I have just purchased this mobile 2 months ago from amazon and it hangs and lags a lot it is disappointing me. I also see colour variation in the top side and the bottom side of the phone
And also a very thin line in the downside of the screen with this condition how could i use my phone... It has 4 gb ram still hangs a lot at times i think of throwing this phone.. Its service centre in odisha is in bhubaneshwar.. So couldn't go to it for my problem and also call doesnot forwards to your # call center...😥😡

I purchased a coolpad note 4 product royal gold in january 2017, phone started a problem "linings in phone screen" and "no display". I submitted it to the nearest service centre, i. E. 102, city centre, sansar chandra road in the first week of november and after 10 days i got it repaired but same problem was started again after 15 days and i submitted it to the same service centre on 30/11/2017 but till date they are saying part waiting. Kindly help me. Service job no.-js[protected] dated 30.11.17, serial no - [protected]. Even i have talked to customer care also but not get a satisfied answer.
.
Regards

Manoj sharma
(M) [protected]...

One day i was play songs in mobile immedately mobile battery blasted i am very lucky blasting time my mobile was put at long distance for me. This is very bad product please costumer of coolpad be aware for this product. It is very harmed for you. Coolpad some mobile are very problem founding at the time in india. Please users of coolpad be aware for our bad product

I gave my coolpad mega 3 mobile (Through on site go insurance company) for a display problem on 20th of november 2017, till now the reply i got from the service provider is we have not received the spare from nodia office. We could do the service only on receiving the spare. It is very funny, in the modern world, anything can be got within a week period, to get a spare from noida to hyderabad taking more than a 1.5 month. How can possible if they have take 44 days. Now i think that they not able to repair the mobile so i want replace against my mobile with compensation of waste of time.
Client name:- y. Kishore

— mobile/email:- [protected], kishore. [protected]@gmail.com

— job sheet no:- js[protected]/dt...20/11/2017

Me [abdul bari] from delhi sir back botton of my phone dosent work but my phone is in warrenty period and subbmitted to devika tower new delhi today on 23rd december 17 my phone completed 53 days at service centre.; every time i called the service they replyed that parts are not availabe give me one week. Sir your service is very irritating plz repair my phone i m very upset for this

Sir me abdul bought coolpad cool 1 after one month i faced some problem that some part of display dosent work so i submitted the mobile to service centre devika tower nehru place delhi. Sir today on 20 december 2017 my mobile complets 51 days at service centre. I called many times but no hopeful reply i got. They put my call on hold or dosent reply. Sir i m really in problem plz help me.

This is with regard to complain no. (Job no. Rgjobphw/[protected]. It was launched at shree service tech, vashi for otg not connected the model coolpad 6.
However the dealer keeps on saying that the genuine spare parts are not available from coolpad. It's has been almost a month since the mobile is in service center.
Kindly lookin to this issue at the earliest priority and sort things out as it shows very poor customer service taking account that mobile being a very important device in today's life.
It has been a week since i have lodged this complain. If i do not get response in a day i am dragging coolpad india to consumer court at belapur cbd.

I am attaching photo of the complain.

Dear sir,
I { lakshmi } lost my mobile yesterday, so i request you to block my mobile imei nos. I purchased on[protected] from online by amazon.in.
I am giving my mobile details :
Order id[protected],
Invoice number : ka-blr[protected]

My mobile model no - coolpad note 3 plus[protected],
My imei nos - sim - 1 - [protected]
Sim - 2 - [protected]

Hi sir,
My name siddhu i had coolpad cool 1 mobile and it is in warranty and it has display and charging problem i give near my store name ss communications on november 4 they tell to give in 20 days but it was completed 40 days but i didn't received my mobile when ever i call to customer care we will give it to back in one weak some times they don;t answer i am from andhra pradesh kakinada my job sheet no js[protected] please kindlyy repair my mobile and give to me back

I was given my coolpad note5 on[protected] at service centre for display problem still now[protected] they didn't solve my problem and saying that your coolpad service providers we're not responding for my complaint and when i call to your customer care every time they are also saying wait for 1 more week sir. Till now i call them 3 times and i'm hesitated and getting angry at your service. You are really poor at solving service problems if this problem continues i will complaint a case on consumer court against you

Coolpad spread the bloatware and malware like com. Luse2. Fulls, print spooler, pservices,.. These are steal information from our phone.

These products attracts indian customers after they show advertisment to opening whatsapp and any other app.

Beware of these products... Now i realized myself.. Never buy chinese products.. They will hack you mobile and all things..

Avoid coolpad products

My jobsheet no. Js[protected] in my coolpad cool 1.. Back buttons are not working. I have given my handset at jaipur service centre. They told me to collect phone after 15 days.. Now after 1 month they are telling to wait.. Every time i call to customer care they tell that your phone will repaired after 4 days.. But now 1 month is completed... They never transfer their call to higher authorities... I have to take this issue at higher authorities..

Issue with : coolpad mega 2.5 mobile.
Andrios version 6.0

After coolpad's recent andriod update, there are malware apps like
1. Android. Losce2. Fulls,
2. Drive. Andriod. Comple. Zeds,
3. Print spooler,
4. Pservices, are getting installed without any permission or as soon there is internet connection.
Even after installation of these apps after sometime these gets installed automatically without any permission or notification.

These apps keeps consuming the data and some unnecessary ads pop-up over any application. If you click anywhere on the pop - up some app gets installed on your phone.

I have given my mobile for service center on 23rd of october today is 5th of december they are ready to give my mobile back yet, while giving they have assured me within 15 day they will give back, and the best part is if i call any customers executive there are fixed, they will tell that sir i can understand your problem within 5 days i will get it repair your mobile, nearly i called 4-5 executive,
But still i did not got my mobile back
One of executive his name is rahul he tho said sir this monday your mobile will be ready when i said him all are telling the same he is like sir what do you think am lying? Then what is this today is wednesday you promised on monday my mobile will be ready where is truth
This is worst service what i have experienced in my whole life
Array what type of company is this you don't have spare of screen, if it is the problem of software we can understand its just one screen you don't have on screen spare, for one screen spare you are taking more than month
Shane on you, if you can't satisfy customer then close your company and shut your business
Y the hell you gave torture to customer simply...

My brother in law mr. Prem pal has purchased coolpad note 5 from amazon on 28 oct and gifted to me. I opened the box on 8th of november and started using handset and found major problem in the handset. Handset mic was not working so opposite person unable to hear my voice. I have submitted it to the andheri east service centre on 11 oct. Its almost 24 days but my handset not repaired till now. They are saying that parts not came from coolpad so it will take time. Very worst service you people are providing. If parts are not available then why not they replace the handset and give new one when phone is under warrenty and purchased 10 20 days before. I will not buy coolpad handset in future and also not recommend others to buy coolpad smartphones. My job no. Is rgjoband/[protected].