Coolpad India Complaints & Reviews

I have bought 2 phone both were coolpad note 5 one i had bought in jan 2017 and other one on may 2017. The vedio camera of the both phones was not working properly. The one which i had bought in jan was working but suddenly it also stopped working now the are refuse to provide us service. They had kept my phone for more then a month and when we are asking about the phone when it's going to get repaired they are say we don't know and being really rude they have given us no which is not working. No number which is available on net and given by them is for coolpad. From last 1month they are bothering us not providing us service

Sir, i am praveen kumar ihave purchesed coolpadnote3+gold mobile in 07.6.2016, my mobileis problem sir, iam going to ongole authersied service center spensor plaza 24.5.17, my phone handover to service man and phone checked, serviced men told to motherboard failure sir, ihave climed warenty part ofter one month, my job sheet no;js[protected], pls send my warenty part sir,

Irresponsible reply to my complaint is disheartening from coolpad

Quote

Dear customer,

Apologized for inconvenience,

As reference your email, we would like to request you please visit again at same service center and submit your handset for further resolution, we would also like to request you please share your handset complaint number after submit the handset.

So, we can try to resolve your handset complaint as early as possible, we are awaiting for your reply with handset complaint number. We do again apologized for inconvenience caused you.

For any other query and complaint you will contact our customer care number[protected] between 10 am to 6 pm (Monday to saturday) and you also mark e-mail on our e-mail id ([protected]@coolpadindia.com).

Note :- as per company policy any physical damage and liquid damage has not been covered in under warranty. Customer should bear the handset part cost for further resolution.

Thanks & regards,
Coolpad india

···
On 09:44 pm jun 22, "[protected]@yahoo.com" wrote:

Sowkath

— forwarded message —
From: sow kath
To: "[protected]@coolpadindia.com"
Cc: friend
Sent: thursday, 22 june 2017 9:31 pm
Subject: charges for under warranty coolpad note5 hand set

Dear sir,


· would like to mention that i have landed my "under warranty" coolpad note5 handset for repairs with authorized service center m/s celltronix, no. 218, 1st floor, 2nd street, gandhipuram, coimbatore (Tamil nadu) – 641012, on 08 jun 17, with a complaint of speaker is not working and also google account is not opening. Vide job sheet no. Js[protected] dated 08 jun 17.

· on 19 jun 17 when i arrived at service center for collection of my handset, i was told to pay for the repairs, whereas it was not told to me anything about the payment, neither at the time of landing my handset on 08 jun 17, nor mentioned anything about the charges on job sheet or informed anything on my contact number (Phone) any time till now.

This kind of attitude and services by reputed company would not be expected by any customer.
I hereby request you to kindly advise m/s celltronix to handover my handset without any charges.


Anticipating response,

Regards

Unauote

Sir mene 14/07/2015 ko coolpad Dazan-1 mob. onlian snapdeal se liya tha jiski belid date 14/07/2016 thi, mobail achha tha lekin warrunty khatam hone k 2 din pahle mobail kharab ho gya usme skreen me lining or hanging and hot hone laga or bhi kai probloum aane lagi mene 13/07/2016 ko [s.s. services center 96/2 star press building chunni ganj crossing colonel ganj kanpur up ] me servis ke liye jama kiya tha to centre bale bol rahe the ki aapka mob. 1 month bad sahi ho jayega or ham phone krenge or mobail lete time services centar bale bol rhe the ki bina charg k sahi ho jayega or mujhe 1 bil bana kar de diya tha .
lekin 1 din bad mujhe phone kiya ki aapke mobail ki warranty khatam ho gei or aapko services center me 3800/- rupye jama krne honge ., nhi to aap apna mobail le jayen ..

services centre balon ki laparvahi ke karan se mobail ki warrunty khatm ho gyi or centre balon ne warrunty se pahle mobail ko shi nhi kiya.

lekin mene compuny and servise center balon ko kai shikayat ki lekin bo log nhi sun rahe hai

I purchased coolpad note 3 plus... But it was not working properly i submitted to service center 1 month ago and they always tell me wait for more 10 days in lucknow service center of coolpad in tez kumar plaza (Touch).. It's jobsheet number is js[protected]. I got fed up from this handset problem... So it is my request that repair and provide me my handset as soon as possible

Dear sir,

• i would like to mention that i have landed my under warranty coolpad note5 handset for repairs with authorized service center m/s celltronix, no. 218, 1st floor, 2nd street, gandhipuram, coimbatore (Tamil nadu) – 641012, on 08 jun 17, with a complaint of speaker is not working and google account is not opening. Job sheet no. Js[protected] dated 08 jun 17.

• on 19 jun 17 when i reached the service center for collection of my handset, i was told to pay for the repairs, whereas it was not told to me anything about the payment neither at the time of landing my handset on 08 jun 17 nor mentioned anything about the charges on job sheet or informed anything on my phone any time before.

This kind of attitude and services rendered by reputed companies would not be expected by any customer. I hereby request you to kindly advise accordingly m/s celltronix to handover my handset without any charges.

Regards

I have given my mobile coolpad note 3 lite 8298-i00 to customer care kolkata (Touch), on 26th april, reporting touch screen problem. My job sheet number is js[protected]. The due date was 30th april 2017.
It have been 2 month since. Everytime i called the customer care number, they used to say that parts is not available and my job is due. How long should i wait or should i give up my hope?

I had puchase coolpad note3 plus mobile. Then working condition is good up to 6 months. The next month suddenly switchoff the mobile. Iam go to the service center in guntur. They are verify and tell me to it's battery problem nowarry we solve the problem in 10days. After 10 days they said it was not attery problem actually board complaint sir. Now they had tell after 1month we solve this problem. Now this time to they are not give my mobile.

Job sheet no. Js[protected]. Your service centre in patna completely disappointed he used to say company didn't sent any adaptor or company sent damage adaptor. So wait 2 week more. Then i called your customer support then he told me to to service centre and tell him to create a new job sheet then i told him that give me exact solution then he transfered my call to supervisor or somebody else i dont know because i was online till 30 minutes and before connect the call he disconnected. After then i called two times more in your support but all of your boys gave me different ways like sir wait 2 week more and call me after half an hour then i will make you talk to our senior. Coolpad shut down ur company i[censored] r not able to provide us service.. And god promise i will never prefer anyone to buy any coolpad mobile or any accessories. I am really really really disappointed with your company.. And by god please provide me my adaptor. I will very thankful to you..

I purchased coolpad cool1 handset last month of rs 10999. Yesterday my handset touch pad was damaged in my jeans pocket. Monday[protected] i visited coolpad service centre in kalyan and they said my 8000 rs for touch pad and display repairing charge.
This is very bad thing. I really very disappointed, i will never buy any coolpad mobile in future.

Dear sir
I have purchase coolpad cool 1 just a month before my handset just damage physically, because of that my screen has damaged so use as in same condition now i am facing charging issue with my device that is no relation with damage now kalyan care centre is showing us an attitude that they are not going to see the phone. So this is the service you are providing yopu are pushing us to change the screen & invest 6000 rupees that is very bad. Will never go for your bad service

Dear cool pad team,

This is to inform you that i have purchased coolpad note 5 lite from amazon in last month. The screen has totally broken. Mobile has fall down hardly from 1ft distance. And its broken. I want positive feedback from coolpad mobile.

I hope it will help me.

Date of purchased : 11/05/2017
Date of delivery : 15/05/2017

Kindly find the attachment of modal no. & mobile.

Thank you
Regards,
Yatin thakkar
[protected]@gmail.com
+[protected]

Sir,
I have purchased coolpad note 3 lite in the month of may 2016 through amazon india. From the date i have started using the phone i have been facing several issues like hanging up. I have gone several times to service centers but their response is minimal. Whenever i went to service center to report an issue they did not even filed a job sheet stating it as a common issue in coolpad. While this issue was on, suddenly on one day my phone got turned off. I again visited the service center and i insisted to file a jobsheet. On my request, they have filed a job sheet and after 8 days they telephoned me and said that the issue was with mother board and need replacement which would cost around 7000 (95% of phone's actual price.) which is abnormal.

Since, problem was with product and inefficient service centers, please solve my issue with mother board at the earliest.

I live in murshidabad.. I am buy a coolpad note 3 lite.. It is a very good features mobile...
My complaint is a please open a servicing centre in murshidabad because here is no servicing centre...
If i am saw any problems of my mobile, where i am go??
Kolkata is 200 km distance from murshidabad.. So how i am go to kolkata servicing centre??
Please open a servicing centre in our murshidabad district...

Dear sir,

Service center exicutive is saying my coolpad note 5's touch is not responding. I submitted my phone at 30/05/2017 and they give me due date at 08/06/2017 but till date coolpad campany had not send part [display] to service send and i called lots of time for customber care and service center no one is not responding they are saying wait for 2-3 days and after 2-3 days they are again saying same things. There are lots o[censored]se of my phone that is why i force you but no one lisling.

Now they are saying motherboard is damage and its cost is 4000/- rs but my phone is in warranty. They are saying phone is water damage but it is not water damage.
I will go consumer forum and i will do every thing for your inconvenience.
Jobsheet no - js[protected]
Name - pankaj kamal
Mobile number[protected]

I have submit my coolpad note 3 to your authorized service provider on 20/05/2017 regarding touch and display issue and in warrant. But still yet not receive my handset.in now a days service has much faster but sorry to say worst service.
Sg infotech had give me contact no.[protected] to information about our mobile but the no was not working at all, and i am totally upset for this. How this people are orders all parts that still they did not receive any orders i cant understand why the orders are so delayed to delivered.

Coolpad company doesn't want to give better services to customer? Or your authorized service provider?

I hoping that coolpad company will work on it and give better sevices to customer.

I request you to give a better authorized service provider not like sg infotech its worst worst worst worst and worst service provider.

I want my mobile back with repaired as fast.

Regards
Pratik mandani
[protected]@gmail.com
[protected]

Hello, as i had purchased coolpad mega 2.5 hd from amazon platform. But, today i am very disappointed with coolpad service centre at ahmedabad. I had purchased coolpad mega hd 2.5 on 31-aug-2016. The mobile had fallen before 7 months. There had been small dent right side of instrument, but the mobile had working fine. There was touchpad issue from last 1 week. My mobile is in warranty period. Only right sides last character not working properly. The following is the pictures for your reference with bill. The service centre personal at ashram road ahmedabad was refused to do repairs for mobile in warranty period. I will fight for my rights as a consumer. Please do something positive for me to repair my mobile free of cost.

Cell tech india
Shop no 6, surya shopping arcade, bhai wala chowk, national road,
Ludhiana 141001
Contact no.[protected], [protected]
Retail invoice

Invoice date: 23-may-17

Customer name: anil kumar
Address: ludhiana
Contact no.: [protected]


Handset details
Model imei1 imei1
Coolpad note 3lite [protected] na


We would like to inform you the cost of repair your above mentioned handset.
Repair details given below:

S. No. Part name qty price amount
1 network section repair 1 1978 1978


Online payment 1% extra charges total 1978
Repair warranty only 1 month vat tax 9.35% 184.943
Software update no warranty labor charges 250
Service tax 15% 37.5
Grand total 2450.443

For
Cell tech india
Sir many time visit maintained your serve centre. But problems still ya newly created so i decide to go to consumer court because i am tired to visit your service centre and also time and fuel waisted.

I have submit my coolpad note 3 lite phone for repair in service center swastik computer located in sec 17 d in chandigarh on 29/5/17. On 5/6/17 when i enquired about my phone they told that its repaired and when visit there after travelling 60kms from my hone to collect the phone they have returned me my phone in unrepaired condition. Job sheet copy attached. The person sitting is totaly rude in talking.

Sir i am ritesh kumar singh from chapra (Bihar). I give my coolpad mobile dozen 1 serive center (It servicem municipal chowk, chapra, e-mail-itservices. [protected]@gmail.com) on date[protected]. For demand of main board parts. My job sheet no. Is-js[protected]. But now this time approx. 2 months later my parts not arrived at above mention service center i am suffering many problem for you and your service center. I am going to consumer coat for this matter till what is the reason for this.