Coolwinks Complaints & Reviews

I recently placed a prepaid order worth 1700 which includes payment for two spectacles along with the lenses. What i received in my order was just one specs in a box which mentions both the pairs as quantity contained. On further contact with the company, they refused to entertain the request and completely denied that there has been a miss on their part. i have been exchanging emails with their team ever since, about the missing pair of...

Dear Whomsoever Concerned

I am writing to you to bring to notice a optical service that has been fooling people. I had ordered a glass and it was defective and they kept sending sms on the return of the product since i had complained with them. Once I arranged immediate pickup, these people stopped sending sms. I have written several mail to them and there is some automatic mails sent that doesn't even address the issue. And...

Absolutely true same thing happened to me today, I got. Different spectacles that too in a broken seal and when I call them and complain, they're denying the fact and they're just asking me to opt for return and they'll process the refunds, but I'm not sure how genuine their refund policy is.

So I asked them to replace it with correct product, but they don't have replacement policy, which company on this earth will not have...

I paid for 4 sunglasses and they send me only 3 and when I tried contacting them asking for the 4th piece the Customer service team does not respond properly. All supervisors are busy, they promise to give a call back and they don't. They have the same standard answer that they are coordinating with the logistics team and haven't got any reply from them

Below is their contact details
[protected]@coolwinks.com
+[protected]...

I have bought product in the website www.coolwinks.com while processing the payment i tried netbanking it said transaction failed but got charged since I am not aware of it I places order as Cash on delivery. I paid as a total 1560rs. But the product is not appropriate so i returned and asked for both the refunds but never got a reply. It was almost 3 months since i was waiting for the refund. I sent many emails they don't go through it and...

I had placed an order for a red pair of frames what I received was a dark purple pair of frames and I am expected to keep it because they don't want to refund my money. This was ordered on 12 feb'17.
order no: CW[protected]A

For the last two weeks I have been calling them up spoke to different customer reps and their supervisor Suman, all of them promised that the refund will be done.
However, there hasn't been...

I sahil gupta doing complaint against www.coolwinks.com . i ordered a computer glasses of rs.364/- with online payment with my debit card on aug 15, 2016 at 11:17am they mail me order confirmation on my email with order oid12015. i don't receive the glasses till now. whenever i call customer care they said me your order were shipped and you will receive the order soon . now they are not attending the calls from my number wherever the order...

I had ordered 2 pairs of glasses from this website more than a month ago, while only one was delivered - there was no news about the second one, i tried calling customer care but all in vain, also the one that was delivered - it was wrong size, they arranged a reverse pickup for it and after that they cancelled the order, its been nearly 20 days since my order was cancelled - i havent received my money back - i kept mailing them - but no...