Coolwinks Complaints & Reviews

I ordered eye glasses on 7 may and one on 17 may in summer sale offer which offers 100% money back in original source of payment. But til now no moneyback credited...both order value 1904 each.
No reply from coolwinks ...
customer care number also not working now.
I lost my 3808 rs.
Please take legal action for it.
Many consumer facing this issue..
Please resolve this....

Hi,

I purchased eye ware which cost me 2251 under 100% cashback wherein i am eligible for 2000(max cashback as per offer) and i made continuous followup on call/mail and every time i was told i am eligible.

It was clearly stated even i cancelled previous order where i applied coolcash and same eye ware was for 751 but was informed that you would be not eligible so i made a fresh purchase again but today i got...

I ordered a frame from coolwinks app from my account, for the amount 2359 on 7th May.
After placing the order I confirmed from their helpline service that I am eligible for 100% cashback (i.e Rs 2000) and also recorded it on my phone..
I got it delivered on 11th may, and then again I confirmed from their helpline service that after 14 days i.e on 25th may Rs.2000 will be initiated into my account..
From 25th may I am...

Sir, I purchase a eyeglasse on coolwinks.my oder id is CW[protected] date of purchase 8-5-2019 amount pay Rs 2251/- made of payment- Debit card. He said that he purchased eyeglasses from coolwinks customer care said at purchasing time according of T&C 100% money back up to 2000rs on 1500rs above oder. I contact the company to confirmed the offer 3 to 4 time agent said to him you are aligible for this offer and fullfil all T&C and wait 14...

I ordered a pair of glasses from this website of rupees 2215 with a cashback offer of 2000 to my bank account. Their offer said money will be refunded after 14 days of delivery. After the 14th day was over, I checked my bank account and there was no refund, so I contacted them, they said they will process it within 48 hours, I waited for the next two days but nothing happened. Then I contacted again saying the same and again they agreed for...

Fraudster means to lure customer and then not fulfilling promises

I have ordered 2 product during 100% cashback offer running in coolwinks. Order id of which are :

1) CW[protected]

2) CW[protected]

I have called before placing the order and asked whether I can use coolcash or any other code and was told Explicitly that I cannot use either coolcash or coupon code and hence I dint...

I have purchased on 8 th may deliver on 11 th may nd there is policy that after 14 days 100℅ cashback.
After 14 days i called customer care they said you are eligible you get cash back from 27 th may to 4 june they gave same rply on 5 th june suddenly they said you are not eligible bcz you selected 0 rs fram that is free
In cashback conditions no such specification given at all its big fraud...

Hello, my self Dhruv Nakoom from vadodara gujarat [protected]@gmail.com

Kuchh din pehle COOLWINKS company ne ankho ke chasme ki offer chalu ki thi, usme aap is offer me jitna amount ka frame bye karoge utna pesa refund ho jayega, amount 1500 se 2000 ke bich me hona chahiye. Me order karne ke baad customer care me call karke puchha ke, kya me 100 % money back ke liye eligible hu to hnho ne ha kaha, varna naho hota to me use vapas...

This company is doing complete fraud. They are running some money back offer. In which at time of order, they confirm that ur order is eligible for moneyback and at time of money back they say ur order is not eligible. By that time, the return period gets over. They have planned everything to loot consumers

I cancelled one order today as i came to know about their fraud.. i called customer care..one executive said ur refund...

This is regarding order CW[protected], CW[protected]

Before and after placing the order, i called coolwinks customer care to confirm whether i am eligible for 100% moneyback or not.

The customer executive told me that as i have not applied any coolcash or promocode, i will be getting Rs.2000 moneyback.

After waiting for 14 days, when i approached your team on 4th June, they told that they will...

I have not received my cashback after registering my complaints so many times.My order ids are:-

1.CW[protected]
2.CW[protected]

NOTE:- I HAD NOT USED ANY COUPON CODE OR COOLWINKS CASH.

Today i was denied my cashback saying that i cannot have it becoz i bought zero rupees frame and only paid for glasses.

Please.. please.. please look into this matter.
I will be...

Hello sir
Order no. Cw[protected]
Email [protected]@gmail.com
How, when i order i am eligible after 14 day i am not eligible

When i ordered this customer care assured 2000rs 100% cashback in any valid on all prepaid modes of payment (Wallet, credit/debit card and net banking

I also confirmed for my cashback by calling 2-3 times but now i am not eligible for this order cash back whybr...

Ordered a eyeglass on 31st of may.
Price was rs611. I cancelled the order on 3rd and after cancellation contacted them. They told about 48 hours in fact 48 hours passed also. And now they are telling please wait. Refund will be done soon.
Please help me in refund. Please help me consumer forum
Order date 31st may
Cancellation date 3rd june
Refund amount rs611
Till now no refund credited...

I ordered 3 frames from coolwinks app from my account each amounting to 2359 on 7th may.
After placing the order i confirmed from your helpline service that i am eligible for 100% cashback (I. E rs 2000) and also recorded it on my phone..
I got them delivered on 11th may, and then again i confirmed from your helpline service that after 14 days i. E on 25th may rs.2000 for each will be initiated into my account..
From...

Hi,

I order two glasses on april.

Order id - cw[protected]

Please note, within 1 month the product - e12a5859 suddenly broke without any pressure or any accidental damage.

Therefore, i want replacement of it

I got a call from the team that they will not be able to provide replacement. I asked for call form senior, and they said i will get a call. But, its been 2...

I have purchased eye glaases online. There was offer of 100% money back after 14 days that is after return period over.

After placing order on 9th may i asked them by call that am i eligible for money back please check and tell?
They told me that i am eligible.
After 14 days of return period. I didn't receive my money. So i contacted them they told me you money will ve processed in next 48 hours. But i did not...

I brought a coolwinks sunglasses and it’s order id is CW[protected] and registered phone no is on 8 may by using amazon pay as your 100% moneyback offer is there that say’s that i will get moneyback after 14 days so then i didn’t get the moneyback . Plzz resolve my complaint as this company is just a fraud so i want it to be solved. It’s 25 days now...

Order no. - CW[protected] I had bought a coolwinks glasses and returned them and the return is not yet processed. It is showing retuen. Inituated in the website. Customer care no. Is also not reachable. It has been more than 2 weeks since it is showing return initated but there is no progress till now.

Order-CW[protected]
Also, I brought one more glasses where 2000 cashback was to be credited in my account after...

They are offering 100% cash back on eyeglasses and i have ordered the same. After just ordering i had called to their customer care and they said yes that my order is eligible for the offer. As per the offer cash back would be credited post 14 days of delivery. After completion of 14 days, I called to customer care and asked about my cash back and the answer was that I'm eligible for the cash back. But today i called them again for the cashback...

They are offering 100% cash back on eyeglasses and i have ordered the same. After just ordering i had called to their customer care and they said yes that my order is eligible for the offer. As per the offer cash back would be credited post 14 days of delivery. After completion of 14 days, i called to customer care and asked about my cash back and the answer was that i'm not eligible for the cash back. I have selected frame worth of "0" and...