Coolwinks Complaints & Reviews

I had order power glasses in summer sale starts from 7 may to 9 may 2019, in which after 15 day of post delivery i will get my moneyback in in my original payment mode but still i didn't got it. I am calling coolwinks but no shoes line busy all time and i also mail them but there is no reply from coolwinks. I lost my 2k in this coolwinks moneyback fraud....

Bought sunglasses from coolwinks under the offer 'step out sale' that was running on coolwinks from date 21st to 31st may.
Under the offer, user will get 100% moneyback (Max rs. 2000) after 14 days of the order is delivered.
The order was delivered to me on 29th may, so i must receive the moneyback on 12th june as per the terms and condition.

But the terms and condition number 4 under 'how to avail the offer'...

I ordered 2 sunglasses through order number cw[protected] & cw[protected], on 10.05.2019 & 11.05.2019, as per promo offer 100% cash back was offered (The same is confirmed on mail & voice call) after 15 days of delivery, but today around 18 days have passed, i have still not received cashback in my account, we could not contact their call center...

ORDER ID: CW[protected]

I had ordered a pair of glasses on offer from Coolwinks. However, after receiving the specs, it turns out to be particularly uneasy to wear it. I had ordered 2 specs from Coolwinks itself before but I didn't face such problems with it. So I believe there is something wrong with the new ones, as after wearing them for 2 to 3 hours my eyes starts paining.

I bought the specs when the Buy...

ORDER ID: CW[protected]

I had ordered a pair of glasses on offer from Coolwinks. However, after receiving the specs, it turns out to be particularly uneasy to wear it. I had ordered 2 specs from Coolwinks itself before but I didn't face such problems with it. So I believe there is something wrong with the new ones, as after wearing them for 2 to 3 hours my eyes starts paining.

I bought the specs when the Buy...

After placing the order (Cw[protected] it has been two days passed, i have given the money, last two days no response, no call, why after taking the money you taken your customer for granted. Why cool winks are so irresponsible compare to lenskart. It is whose responsibility to confirm the order? Why no one told me that i have to confirm the order. And the behaviour of your customer care executive so rude, that your customer is felling...

I placed an order coolwinks.com order id cw[protected] on 7 may 2019 worth ₹2052 payment mode through = tez i received today on 10 may 2019 but i didn't received sunglasses the box is empty without sunglasses only i received cases and i complaint about it today customer care told me to send email so i mailing the box i received and i want refund for my order...

Yesterdays I was purchased 2 sunglasses for Elite Brand by Online Coolwinks.com shopping site through & paid Rs.1510 Phonepe wallet through this payment but coolwinks offer bought above 1500 after INR.1500 cashback so I placed my prepaid order then I called Coolwinks customer care I asked executive Can I eligible for this Cashback offer then he told me sorry you are not eligible for this offer so I have no any idea for coolwinks cancellation...

I have ordered 2 glasses which costed around rs.743 and i did the payment by means of paytm which promised cashback upto rs1500 which i havent received in my paytm till now. Request you to look into this.

As they have mentioned intheir policy that the cashback will directed to your payment after the order. It has been two days since i ordered it and i havent received any cashback.

Orderid:cw[protected]br...

I have online purchased spectacles of coolwinks. After 3 months on lenses white patches observed. After registration of complaint they told this problem is due to mishandling and not quality issue. Same is decided without inspection of material. And they denying the replacement. They don't have service station for inspection of problem and they are not sending the technician for checking. How can any manufacturer reject the complaints without...

They accepted my return and took the product and now they are telling me that since i got cashback i will not be given any refund. They should mention that i will not be given a refund while i have placed a return request. Clearly cheating customers please look into it and take necessary action so that they won't do it again.
Order amount was 1700
I got cashback of 1000
Which makes the effective cost 700 for the products...

Hi,

I have purchased a product with order id-cw[protected] from coolwinks.com. But my cash back of paytm wallet was not received. I am continuously requesting and following up them but they delaying and now they are not responding about this issue. I tried to reach them overcall but there also no response. Maximum time limit is also exceed that is 96 hours. I ordered on 8 january 2019....

Coolwinks is providing worst service i ordered an eyeglass on 20th december on coolwinks and done the payment of 2402 rs but due to some reason i had to cancelled it just after 2 minutes of placing my order and then i am waiting for refund i also mailed them then they said to forword my bank details to them i also done that but they just said your details forworded and you will be notified when refund is processed but its 3rd january now...

I had ordered eyeglasses from coolwinks.com on 11th of december and on 16th of december i got a message from coolwinks.com that my order is out for delivery along with the no. Of delivery boy which was not working. But on 16th dec. My order was not delivered neither i got any message regarding my delivery after the out for delivery message. So on 17th dec. I checked the status of my order on coolwinks.com and it shows order delivered. When...

Its seems to me that coolwink is running an online fraud shopping app and websites for glasses in which i placed an order of 3 sunglasses but they shipped only 2 sunglasses. So i returned the product on 29 november 2018 and as per the courier company it was delivered to their warehouse on 3'rd december. After that i call them multiple times for refund on that they said it would be processed in 10 working days. Even today when i called them...

I ordered two pairs of sunglasses and paid through paytm. When i first did the transaction, the money was withdrawn from my account but there was no order placed shown so i ordered it another time hoping ill get refund for the first transaction
After sometime the first as well as the second order was confirmed
Now i have 2 orders worth 1600 each places and need neither of them because of the hassle i've faced but they are not...

I have ordered on coolwinks and paid rs. 2017 for that order using my credit card via amazon pay and have received rs.1600 as casback then i cancelled that order but i received only 417 as refund amount in my credit card and 1600 adjusted as amazon balance. I don't need amazon balance, i requested them to refund my amount as i paid.
Amazon balance is useless for me, i need my amount into my credit card back and they can deduct amazon...

Order for graviate (Eyeglasses) with

Id (Cw[protected] has been cancelled but refund not received yet
They told me it will be in paytm but then in bank account but more than 20 days had passed still they are speaking lies
I want my refund as soon as possible
They are big liars in this era as refund can happen in seconds if they want to......

Coolwinks worst refund policy. I have returned 1 order 45 days back and i am still following up with the customer support and not got my refund back.

I won't recommend anyone reading this to shop on coolwinks as they have very poor customer support. 4 other friends of mine faced the same issue and they have not got the refund yet. They are doing fraud in their business...

There are three orders which are placed...

Hi,

I have purchased a product with order id-CW[protected] from coolwinks.com I have canceled the order but they refund 104/- instead of full amount. I am continuously requesting and following up them but they delaying and now they are not responding about this issue. I tried to reach them overcall but there also no response.

order id-CW[protected]...