Country Club India Complaints & Reviews

Hi team,

This is regarding cancellation of our country club membership which in process and we want to cancel on immediate basis.

Details about the reason for cancellation:

* few days back we got call from country vacation (Country club) saying we have selected for free 4 gifts we have to just visit and collect it with my husband (Sagar).

* yesterday i. E 18 aug 2018, me and my husband visited the country vacations office in yoshodhara complex, near shankar mutt, basaveshwar nagar, bangalore to collect the gift.

*they asked us to be sited for 45 mins they will prepare the free gift voucher as part of our gift. Mean time one of your executive came to us and explained about country club and they tried luring us and didnt give any time to think or read the documents and dragged us to the membership.

* we were not having background verification about country club and its services still we agreed to the membership and paid the amount of rs. 65000/- only as the executives assured us that we can cancel the membership within 45 days of cooling period (In agreement its mentioned 10 days of cooling period)

* after reaching home we read the agreement documents clearly and facilities/services provided in the agreement document and what the executive explained to us is very much contradicting.

* now we dont have any trust with the country club and we want to cancel our membership which is within cooling period and we want full refund of our money rs.65000/-

* today 19th aug 2018, again we visited same country club office in basaveshwar nagar, but to our surprise your executive was very rude in his behavior, he asked us to send a mail to the branch. And he even threatened that we wont get our money.

* we assume country club is bounded by the law of the land and consumer rights we request you to consider this as priority and resolve the issue at the earliest by paying our hard earned money a full amount of rs. 65000/- at the earliest.

We have sent mail for cancellation to "[protected]@countryclubmail.com" but got the message that mailbox is full.

Please need assistance in cancelling the membership.

Regards,
Bharati and sagar.

When i bought the membership i was promised to get atleast 2 rooms together for minimum 6 nights at any place in india. Total vacation period for 1 year will be 6 nights. Now i have many balance nights and amc paid up to date but i can book only 1 room. They tell us that now policy has changed and we dnt allow one customer to book two rooms together. Now how will a family go on holiday. They think that we all should stay in a single room... Atleast they should give us what they promised at the time of booking.

In 2016, i was asked to pay fee for membership renewal, the country club associate explained to me an offer, where i can pay the renewal fee for next three years by just paying fee for two year in a lump sum payment, for years[protected].

Now they're asking for membership fee again and not letting me book the holiday.

Kindly look into this matter and get me the right deal.

Hello my name is naveen tyagi and recieved given below message on 24-07-18. Dear mr&mrs
You both are invited to collect your vouchers from our office. Details are
Entry code - (Ccil-9947)
Address - 2nd floor shop no.44 and 45 behind of blue gym wave mall
Opposite to dlf mall noida sector-18
Collection of gift voucher/s are free of cost. You are getting
(1) 6n/7d holiday voucher for your family.
(2) a looks unisex saloon voucher rs-10000
(Note - your presence with your spouse is mandatory and be spare at lease 45min)
Your vouchers hold on august.
Note - (If you have to received the msg then reply me ok)
Regards - rohit shrivastav. Same day we attended there presentation for one hour and then mr prince who deal us assured us that our free vouchers will be sent our email. But already 01 week passed and still they had not send me those vouchers. It seems this is a fraud company and they are just cheating common people. I will register a case against this cheats if didn't receive my vouchers besides this complaint.

Country club is a fraudulent company... Never ever go with this company's fake promises.

I am still waiting for my refund money which should have received by now its more than 6 months now.

I am following up with them since last 4 months now. Every time they give fake commitments.

We should seek some legal action on this company... Otherwise they will continue to rob the innocent people.

Thanks

Offers as kumaran explained & promised

Ø Package is for 30 years it includes clubbing and vacation

Ø This particular offer is only for the particular day as because it is 25th Anniversary celebration of CC so the payment should be made on the same day to avail this benefit. Package is for clubbing and vacation is for 30 years.

Ø He was very much particular and compelling us to take this offer on the same day itself.

Ø Accommodation, food, travelling charges, sightseeing & security is free of cost for the particular package of 30 years for vacation.

Ø Gym, swimming pool, events, banquet hall, summer classes is free for clubbing.

Ø Vacation is for 14 days per year and bonus 14 days will be provided.

Ø Life insurance for 5 lakhs for death & Accident & medical insurance for 1 lakhs for life time.

Ø Vacation card is for 8 members other than when person is included extra tax will be added during the period of vacation.

Ø Only for 1st year we need to pay the tax other than for 29 years no tax is needed for the vacation.

Ø AMC is not compulsory only if we use the vacation for the particular year it should be paid.

Ø He promised that rest all other details will be given in the welcome kit it will be courier to your address within 3 days of the payment made.

On same day we made full payment of 80K and the 15k was given discount as kumaran said this offer is only for the particular day. After long days we made follow up with kumaran and finally we received the clubbing card & vacation card on January 7th 2015 and we couldn’t find the welcome kit and the receipt of payment that we made on 14th December 2014.

Ø We fixed appointment with kumaran on 26th January 2015 for asking the detailed enquiry for booking the vacation he postponed it for next day as there is not customer care to explain the details.

Ø We met him on 27th January 2015 he told to meet Mr. Damodaran Cr.Executive

Ø As damodaran explained for travelling, pickup & drop, sight seeing, food & accommodation will be charged with least discount which may also be differ from season to season.

Ø He told for food 20% will be discounted, travelling & sight seeing upto 40%, function hall is free of cost.

Ø For vacation own property Rs.700/ night will be charged and for co-property Rs.1000/night which suites to all places under you have listed.

Ø After we met Mr.Damodaran we came to know that whatever kumaran said is false statement.

Ø Kumaran motto is only to sale the particular membership card and we believed his words and invested the money now we realized how he has cheated us by his words.

Ø With all struggling and follow up we received the welcome kit through Mr.Damo

Words of Reddy and Balu(customer Care & Manager)

Ø We came to T.Nagar head office to get the details of land property and vacation.

Ø We got disappointed and shocked after the words of reddy as again the procedure what he explainedwhich was not comparability same as explained by kumaran and Damo

Ø Beyond this on the same day we met Mr.Balu(Manager) and explained about all the things what we have mentioned above.

Ø He told to make a complaint about Kumaran about his fraudulence and he also promised to take action on this issue.

Ø As per his words we are making this complain on Kumaran and requesting you to cancel this membership and refund our money of Rs.85, 000 of what we made.

Ø Because of this we do not have peaceful mind and we are very much frustrated of these fake words with lot of problems in family.

We spoken about the cancellation of this membership to Kumaran he told us to use single vacation. After that you are eligible to cancel this membership and the money will be refunded to you by The Country Club. So we are ready to make a single trip and better to cancel this membership.

Final Need from the country Club:

We do not think this clubbing and vacation will suit for us as it is making big problem in our family. So we are not in the peaceful mind it is again and again making problem to us so kindly cancel the membership and refund the amount which we have given.

I took Country club membership in April/ May 2018, with a commitment from the staff who sold me the membership that i can cancel the membership anytime i want in case i didnt find it worth it.

I had tried Country Club before and I had found the condition of the facilities very poor, but when the staff was selling to me this membership I informed them about my experience - to which they shared with me album after album of facilities they have improved. When I actually visited atleast two of their resorts (that's what they call them) I realized that all pictures they showed me were nothing but photo shopped... I visit Sarjapur facility and realized everything is broken there except for one pool table, and the place stinked... then i visited Yalankar, to my amaze it is supposed to be family place, but found nothing but drunkards everywhere... i TRIED to order tea/coffee or something for the kids.. and I was clearly told that they dont serve tea or coffee... and nothing for kids anyway... Seemed they were pushing us to take liquour and nothing else... It took me 2 hours to reach this great place and ended up spending 30 mins there .. couldn't even get my kids to play because all the kids rides were used by all drunkards who were screaming and doing everything that made the place unsafe...

I requested Country Club personal to cancel my membership and return my money.. the best part they dont care, and are insisting that i should use more resorts... i cant take a chance and no way want to continue...

Please help suggest

Member name: mr kanakadandila murali
Membership number: cvhyd6club5sb246875
Deal date:[protected]
Total amount paid: 75000

I have requested for cancellation of membership within the cooling period. I have not received the amount so far. Many times i have visited the customer care. They are making false promises. They sent mail three times to visit on specific dates to receive the amount. But nothing materialised.

Dear sir/madam,
I am writing to complain about a holiday package which i booked in your travel agency. Today i am taking your membership no dt123/5014 in (Country vacations). I want to withdraw my agreement with you due to false promise done by your sales representative rohan dutta, durgapur and my many doubt and point arised by me not cleared and influenced for payment. I feel you should refund my whole amount of rs 33000 of holiday package. I am look forward to your prompt response, kindly refund my amount as soon as posible.

With regards
Sahadev kumar

The Country club did mention that once the member-ship was brought, they will provide 4 sites in tumkur or near Andra-Karnataka border.
Later it came to notice that the site were some where in a village and the site value is not even 10, 000, but the CC did give the land to some real-estate developers who do charge 20K per site as development charges and registration chargers are separate.
So if you see im at loss, paying the 1lakh 50 thousand for the country club membership. I would request for a refund of the same with interest as i have not used the facilities not even once.
membership No Cool999.
name : Jayakanth D
Contact No [protected].
They said it is a life time member ship fees as 1.5 Lakhs, but every year they keep calling for the annual maintenance fee of 12k. So how does it make it a life time membership. If i pay 15K for a local club, they give me 3 years of membership with awesome facilities. So the CC need to refund the membership fee and they should not fool the people like this (by offering Sites at extra chargers and Life time membership with separate Annual fee) so its a big SCAM and FRAUD. Let them offer the membership with all the clauses open and if the people are satisfied will buy the membership. This is like hidden, all is hidden which makes the consumer a super stupid. This is not the way to do it.

I paid 56 thousand as I told by country club executive nusrath who works in country club kool Begumpet( Hyderabad )that they will be sending to Dubai for a week if we pay 56 k along with that membership is free .I got the membership cards but still I haven't got dates for Dubai since 6 months .I have been cheated by country club.Either u send me to Dubai or else refund my entire amt .my mail id is [protected]@yahoo.co.in

I am using gym facility from past 15 days. With snap fitness associated with Country Club. Today morning as usual I went to gym, unfortunately trainer did not allow me to do the gym. Reason provided as we are not allowing Country Club member 2 do the gym. Need to understand what sort of facility provided from Country Club, during my membership login marketing team really communicated that gym facility will be free for lifetime in all associated fitness centres, not sure y assured facility has been taken off after utilising for 15 days very sad to see such response from Country Club... Kindly revert at the earliest

Hi,
I am member of country from Apr 18 2018. I paid 50K from my credit card. I realized promises are fake. On next day visited the country club and discussed with to whom I paid to refund my money. He said have wait for 120 to complete the process. In may I called to customer care to know about my status. They there is no cancellation process for your membership. They are not proving services for what they have said. I saw so many member are fighting like this.

Membership Number : CVHYD5CLUBB251372.

I need support from you.

Regards
Ravi
[protected]

I Arun saini resident of Chandigarh.My membership no is CVCDG1V5LB251912 and I have taken your clubs membership for five years but would like to withdraw my membership of country vacation as I had already sent a mail to customer care id but there is no reply from your side as well as I am not happy with your services as I was not guided properly by your team and I want my amount to be refunded as soon as possible whatever I had paid for membership.

On dec-2016 i have paid the advance amc 10k, as per the discussion with countryclub peron from hyderabad office. His email id suresh b and employee id cci1432. (Lakshmi).
As per the amount paid same shall be valid up to dec-2018.
When i am planning for a vacation for this year, it is showing the amount is due for this year. I got a call from hyderabad office, and they are telling althouth u have paid the amc for this year, you need to pay an advance amount for next 3yrs (15k), upto 2021, then we can able to update your profile.
I asked him to write an email that my amc is already paid for 2018 and that we are taking 15k as an advance amc.
My question is now if i already paid for this year why i am not able to book and for same why i need to paid advance.

I have a written email from same. Ho people are just cheating other by giving false commitment and playing with our profile. They are doing anything they want and updating the profile. Please solve the issue else i will take further action on same.

Please find the below content of email i received today:

Dear sir,
Greetings of the day!!

Please find the details below,

​as per your profile you paid[protected]​rs:10000/-​ ​

Amc charges for ​next ​3 years[protected]​ rs:150​00/-

Extra benefits:

1) we can activate the expired holidays and can available the booking for the vacations...


2) food coupon worth 1000/-

​3) we will provide you 2night and 3days complimentary holidays.

4) you will be getting 24 spa coupons

5) also member can avail snap fitness center

6) snap fitness center link given below you can login on this link.

http://www.countryclubworld.co m/fitness/register/ios_index. Php? Email=&password=&loc=​

​note:- this offer is available for today only.​

Please for-their details contact number : [protected].

Member login details:

Url : http://www.countryvacationsi ndia.com/

User name :santanu. [protected]@yahoo.co.in​
​
Password :[protected]

Employee id : bgm071060

Please forward the payment receipt once the payment is done
Regards,
Raja sekharachari,
Country club hospitality & holidays limited...
Contact no :[protected].

To
The manager
Country vacations
Customer care
Begumpet hyd’bad – 500016

Subject : cancellation of member ship and transfer the amount to plot registrations

Dear Sir,

I G shyam kumar bearing member ship no CVHYD6TCLUB232419 total plot cost with registration Rs 199000/-Have paid an amount of Rs 195000/- for only plot with registrations but Sales team fault has generated membership in 100000/- and 95000/- in plot department .so now I am not interested with membership so kindly transfer 100000/- to plot and I am ready to pay remaining 4000/- for registration kindly do the process and do need full
Thanking you

Your’s faithfully

G Shyam Kumar
[protected]

Like everyone i think i fall prey to sweeet promises and offers of country club on dt. 2-7-2018... They are proffesional fraudster.. They have nothing do with traveling or holidays.. Still havent booked for any holiday.. But as and when i booked i realised that i have been trapped in a big fraud..

Had taken membership of 5 years.. 6n/7d.. The lady who attended me was sabaa siddique and was from mumbai..

Lies of that lady and company

1) after taking member i have to pay amc of 7000 i[censored] travel national and 12000 i[censored] travell overseas.. The real truth is 10000 amc plus huge service tax.. Which make an amount of 12000..

2) they give you false flight charges...in the reference of the tour we calculate... We find it very cheap.. But overall it will be costly

After booking for membership.. There was no written document given to me and demanding again and again.. And there is no response from that executive too..

Called there customer care, they say will arrange for call but no call received

I have settled my mind within a day that my money is gone.. But will fight for it till end.
Payment taken through credit card in one shot
Allready filed complain to my credit card bank for fraud, they have blocked my card
Through this forum i demand for my refund..

I was told many things, it all sounded cool and free (Mostly) but there are many charges here and there and i am not sure what i paid the 80, 000/- for. Initially it was to be an emi transaction from the merchant side but later the manager praveen said i cant convert it myself with bank at the same interest rate but now after getting in touch with bank officials, its costing me 1, 02, 000/-. I am not in such financial state to pay this amount + their fees/charges for simple vacations. Not really happy and i have made a mistake opting for this membership. Many other info is miss-matching to all that was conveyed. I really need the refund badly and they can whatever cancellation fee of 3, 800/- they have mentioned. Its just 3 days back i feel for this and they have a cool off period of 10 days as per clause no 31 in the picture of agreement attached.
I have sent an email to [protected]@countryclubmail.com as well, they responded that they will look into it and provided a contact number as below;
—
Dear concern,

Greeting of the day,

Thank you for reaching customer care country club holidays and hospitality ltd, we will be addressing your concern at the earliest based on the priority of the complaint.

Further you can reach us on[protected]. Between 10:30 am-6:30pm monday to saturday
—
But he number above is not valid if dialed.

Please do the needful.

This company is a complete cheat and they are looting their consumers by making false assurances and providing fake benefits which never exist.

They start cheating right from the beginning as they lure the consumers to come and collect free gifts. Upon reaching to the venue they force for attending their presentation post which we can collect our gifts.

I had the same experience and fell prey to this fraud on 8th March 2018.
I have paid Country Club Holidays sum of 2, 55, 000 Rupees for membership of 30 years. However, the benefits and plan that was narrated to me during the presentation does not exist in real. No such information is available in the membership documents as well.

The sales Agent Salman Khan (Pune Branch) @ Pheonix Marketcity East court has duped me with such a big amount. Every statement, every word regarding holidays, benefits, facilities, was a big lie.

They have a strategy of pressurizing to make the payment of membership on the spot, not allowing the consumers to have a little investigation about the company and their services.

I simply request to cancel my membership and refund me in full asap.
I would also request to Consumer Forum to take strict actions against such a fraud company cheating thousands of people on daily basis.

Membership id: CVPU37PCLUB30LB249774

I have paid a membership fees of 24000 dihram in abu dhabi with the false promise from country club that they would provide world class holiday facilities all over world, excellent club facilities at abu dhabi, celebration of birthday and anniversary function of family members, will be providing free tickets for different programs in uae. But reality is totally different. All below average holiday facilities are provided. That also whenever we needed, it was never available. Club facility at abu dhabi is closed. No birthday, anniversary celebrations done, no tickets provided for any of the programs in abu dhabi for last three years. Since they have not fulfilled any of the promises, i want to cancel the membership and get at least 50 % refund of my membership fees, even if i have used only 2 years out of 30 years holiday facility. But after several requests also they are refusing to refund. Please find link of an article which came in uae newspaper khaleej times.

https://m.khaleejtimes.com/nation/abu-dhabi/Alert:-uae-residents-duped-into-payi...⇄ 000-for-holiday-deals

You are kindly requested to help me to get the refund.