Country Club India Complaints & Reviews

Dear Sir, we just viewed your experience here & the inconvenience, in regards to your Membership Holidays is deeply regretted. If you still have any issues, Kindly mail the complete details of your membership & issues to response.[protected]@countryvacationsmail.com, so as to help you and understand the issue better.

Regards,

Dear Member,
Kindly provide your membership complete details on [protected]@countryvacationsmail.com to resolve all your queries.

Regards,

Dear Member,
Sincerely apologise for the inconvenience caused to you. We request you to kindly send your complete membership details via e-mail on response.[protected]@countryvacationsmail.com . We will ensure that the same is resolved immediately. We are happy to help you always and 24/7 there to give you services.

Awaiting for your quick reply.

Regards,

Customer care team

There is something called cooling-off period for 10 working days which is in rule book of IRDA, an association to which country club is abide with. If you would have been lying within this period, I would have asked you to directly ask CCIL for cancellation of your membership and get charge back as in rule. But since you crossed this time period, I would suggest you to go ahead and do a conversation with CCIL through email (keeping Times of India or any media, IRDA, consumer court or any other stakeholder of social welfare in cc), ask for cancelling your transaction on basis of proposal mail you received and facilities you had not been provided, and stating that if they do not respond you will be forced to lodge a complaint in consumer forum.

If they still do not respond to, then lodge a complaint in consumer forum as well as an FIR. People have been doing so and getting positive results. This is from my personal experience. You can also check this link : http://archive.indianexpress.com/news/pay-rs-1.75-lakh-to-member-consumer-court-...⇄ for more encouragement.

There is something called cooling-off period for 10 working days which is in rule book of IRDA, an association to which country club is abide with. If you would have been lying within this period, I would have asked you to directly ask CCIL for cancellation of your membership and get charge back as in rule. But since you crossed this time period, I would suggest you to go ahead and do a conversation with CCIL through email (keeping Times of India or any media, IRDA, consumer court or any other stakeholder of social welfare in cc), ask for cancelling your transaction on basis of proposal mail you received and facilities you had not been provided, and stating that if they do not respond you will be forced to lodge a complaint in consumer forum.

If they still do not respond to, then lodge a complaint in consumer forum as well as an FIR. People have been doing so and getting positive results. This is from my personal experience. You can also check this link : http://archive.indianexpress.com/news/pay-rs-1.75-lakh-to-member-consumer-court-...⇄ for more encouragement.

Hello Sanjay,

I've been tricked the same way and am a victim on this company myself. I'm planning on taking this matter to a big scale so that a firm action can be taken against these guys and rest of the people can save themselves from this fraud. Please give me a call on my cell or drop me a message.

Atul
[protected]

Country Club is a Fraud Company ...

1> I was informed by the executives of your company that the membership would cost Rs.1, 40, 000/- for 30 years, and if I took the membership for 5 years, I needed to pay only Rs. 80, 000/- now and at the later stage, if I would want to continue the membership, I would need to pay only an amount of Rs. 60, 000/- and the membership would be extended for another 25 years. But I did not find any mention of the same, either on the website of your company or in the agreement entered into between my wife and your company

2> It was informed to us (me and my wife) by the executives that the membership is for 5 years (it is not necessarily for continuous 5 years), that means I can use the membership for any 5 years (for e.g – in 2014, 2015, 2019, 2021, 2025 as such). But this is neither mentioned in the agreement nor in the website

3>The other grievance that I have is that the executives of your company told me that the amount of Rs. 80, 000/- will be charged as an EMI for 12 months, but they deducted the entire amount in a single swipe from my credit card and I had to make an arrangement with the bank, to pay the same as an EMI, for which the bank is charging an interest and other processing charges

You can file transaction dispute on credit card company.

Did they got back to you on this? or it is still pending

still pending

Mr.Vijay ...you are very true about CCIL. This is a fraud company making false promises.
Everybody should be made aware about them...even the film stars who appear in theie ads.

really frustrating moment for me, i think this is my biggest mistake of my life i have done, but i am not going to take it easy, i have filed a case against them in consumer court. if you know any better way, pls do let me know

"Dear Mr B chowadhry

We Apologies for any inconvenience caused to you.
Kindly email your grievance along with your membership details to response.[protected]@countryvacationsmail.com in order to enable us, to address your concerns at the earliest.

Thank You."
Response team

I have sent email with all previous communications to response.[protected]@countryvacationsmail.com
Kindly respond at the earliest.

Dear Sir,

We have already reverted for your mail, regarding your query.


Thanks

Response team.

Dear Sir, I have enrolled for Vacation cum Club offer on 5th July 2014 at one of the sales office at Begumpet, Hyderabad Telangana. Myself and my spouse were invited to collect free holiday gift voucher of 6N&7D vacation within India.( voucher code offered:[protected], for which we were told that we are lucky winner in one of their promotional activity . We have enrolled for an Vacation offer for 5 years with 6N7D per year Blue U12, Which holds the validity till July 2019 for two members. Member Name- V SANTOSH REDDY Member no: CVHYD5CLUB5LB178978Amt - 85, 000/- Welcome mail has opened my eyes and understating about whole offer. And I have immediately got into the action post receiving it. I was informed once you get registered you will get the details online about subscription offer, flight ticket details and free voucher details, but I never got any yet. Kindly find few details which immediately needs your attention and necessary action since this were not part of welcome mail received from you, hence due to such grievances we would like to withdraw the subscriptions, hence it is not affordable benefit to us if we have to pay yearly maintenance charges. 1) We were informed that there is no maintenance fees nor membership fees for vacation or club, it will be only when you opt for more than 2 adult +2 children, you have to pay AMC additionally and your number of days will be deducted as per slab. It was repeatedly asked about no membership and maintenance charges for which we were assured that no more charges, later on meeting the customer representative he clarified that there are no charges for club membership but there are Maintenance charges for vacation. But in the welcome mail I was informed that irrespective of the usage of the vacation I would be charged. How would a customer know how many products you have till the time you done explained in details about all your offers, your representative has offered us what she want to sell. We have no intentions to withdraw the offer after paying it unless it is not affordable and different from what is being told. 2) Initially I was told the transaction would be of 24 months EMI with interest free and no processing fee. But the transaction made was for the complete amount which I could realize only after it got debited 80000 from my credit card and also debited 5000 from debit card. 3) We are informed that we can use club 365 days anytime and I can book the hotels, no seasonal limits, no grades. But I have received blue card says that it is standard but not a higher category. There is a limits like season/unseason. They have not written anything about grade (blue/red) in the agreement which I suppose to get. You can check agreement. 4) A week’s holiday for a year, so you buy the holiday for 5 years. And each year, whenever we want to book the holiday. And these holiday are promised to be at 3/4/5 star resorts/hotels 5) Each day of vacations are saleable with same price if not used. It is not mentioned in the agreement 6) Availed subscription is refundable against cancellation anytime, which doesn`t reflect in agreement 7) Life time free membership to their all the current and forthcoming clubs in India and Abroad. All facilities of country club will be available free for lifetime across the world. Facilities like Gym, Swimming pool, squash court, dance academy for children, library, tennis, table tennis, badminton, pool table, AC party hall and etc.8)Every club which is free for lifetime across the globe, has a beauty parlor and saloon which can be used by the couple and family free once in a month.9)Up to 20% discount while shopping in any mall/shopping center.E.g. big bazaar, central mall etc. – Checked with Big Bazaar and Central Mall, they say, we don’t have any such tie up with Country Vacations.10)We have no details post making payment about commitment, a.6 lakhs of Insuranceb.Sell and Rent optionsc.Free Vouchersd.Usage of Party halls 5 times in a year and club anytime in a year without any cost..11)We were also informed about taxi hiring process stating we only need to pay for petrol during our 6N stay and cab will be at our services for all days. But agreement says we need to pay cab charges also .12)We were also confirmed that all club amenities and indoor activities can be used without paying any recurring or one time charge till subscription period, we need not to pay any subscription or maintenance charges, this subscription covers everything .like swimming, indoor games etc., . But in agreement we it says we need to pay AMC charges every year whether you use or not.13)We were also committed about regular invitation for all club events will be free till subscription years14)Club property can also used by all the nominees declared at the time of subscription at any of the location within the country.15) However in agreement it was not mentioned with actual price, discounted price of product. Hence, I paid 85000 as actual price and I was not informed of any discount. So, I am eligible for free look period of 10 days.16)what sale manager said during the presentation and what mentioned in the agreement is totally different and the customer basic right to have free look period as per AIRDA guide lines, but your representative has not been informed me anything about “free look” period (in writing or oral) during discussion with him, in connection with this ‘purchase agreement” & without my knowledge they place point no.39 in “covenant of purchaser’. This is illegal & against my free consent.When I hesitated to take up the agreement I was told about the cooling off period (according CODE OF ETHICS by AIRDA) of the agreement which is 10 days from date of payment a grievance should reach to your company with payment details, hence am sending the details to process my refund.Even when you are offering Holiday gift voucher, one of your rule says that offer is not for bachelor and for couple. While you take extra care for all your offers should not be misused why aren`t paying party signature not taken on your agreement.Finally we conclude that, I observed many other clients were called up and being offered the same offer it means that the offer was not limited to same date of 5th July.After all such false promises given by your sales team we would like to cancel my subscription and want a refund.

In spite of my informing them repeatedly that I have requested cancellation. They keep calling me and keep asking for Annual Maintenance Fee keep offering land deals. I just wonders how many fools like me are there in this country that this company continue to exist and make money.