Country Club India Complaints & Reviews

Dear Sir, 1) We have purchased holiday membership (Number :- CCMU53V5LB49657) from Country Club office at R-mall as per the plan and scheme explained jointly by Mr. Vishal ([protected] / [protected]) and Mr. Sanjay Rajput ([protected]). At 23:06 hours of 15th November 2013, near my residence in Mulund West, we have made payment of Rs. 50, 000/- (Rupees Fifty Thousand Only) through HSBC credit card for purchasing the holiday membership. 2) The Holiday Membership was taken on the basis of following promises as explained by Mr. Vishal and Mr. Sanjay; • The Holiday membership will be for five years • Each year we will be able to use 6 nights / 7 days holidays at all the country club locations including two international destinations i.e. Dubai & Thailand • There will be no extra cost for availing these holidays except for annual maintenance fees of Rs. 6, 500 p.a. which is subject to inflationary changes. • The above does not include any food expense incurred during the holiday stay. Normally the food charges per person per day for all meals will be between Rs. 350 to Rs. 500 subject to inflationary changes. • The Club has 55 owned resorts as well as 175 associated resorts all over the world. • These holidays can be availed at associated resorts also. There will be no extra cost to these except for food expenses. • Normally the availability for booking of holiday is good. Prior intimation of 15 to 30 days prior to the date of travel requires to be given to booking department for confirming the holiday. If the intimation of date of travel is given atleast 15 days in advance then booking will be given. • Extra days can be availed over and above the limit of 6N/7D per year depending upon your relationship with club and club personnel. • We have an option to upgrade the holiday membership with life time club membership also, for which we will have to pay additional Rs. 20, 000/-. This is valid till our last EMI is paid. No AMC charges shall be payable after the completion of holiday membership but still life time club membership will be valid. • One complementary holiday stay of 6N/7D will be provided upon enrolling for the holiday membership. These holidays can be availed in any of the country club owned plus affiliated resorts. This voucher shall be exclusive of holiday voucher which we will get even if we don’t enroll for the club membership. So if we are enrolling for the membership then we are getting two holiday vouchers, each of one has 6N/7D stay available with it. 3) After purchasing the above membership, we found following deficiencies in it ; • The holiday membership does not allow us to book a holiday at Dubai resort although it was promised to us at the time of enrolling for the membership. • If we want to book a holiday at Dubai resort, then we need to make an extra payment to the club which was not informed to us at the time of enrolling for the membership. • The free holiday voucher is not applicable for international destinations, means again we cannot book our holiday in Dubai resort which was not told to us at the time of enrolling for the membership. • Other affiliated resorts can be availed but for which there are charges which we need to pay to the respective affiliated resort which was not informed to us at the time of enrolling for the membership. • It was promised that Mr. Vishal or Mr. Sanjay will get Dubai bookings confirmed by sending an email to concern team members as the booking software doesn’t allow Dubai booking through it. 4) We have specifically asked Mr. Vishal and Mr. Sanjay for booking availability at Dubai Resort during the period from 25th Feb’ 2014 to 3rd Mar’ 2014 before enrolling the holiday membership. However after confirming the availability of the same by both of them as well as few other country club staff at R Mall office, we finally enroll for the holiday membership. But after so many times of follow up, they were not able to get the booking as promised. Finally we tried to reach booking department of Country Club at Hyderabad upon which it was informed to us that there is no booking available for Dubai resort on your membership. This has come to us as a surprise!! 5) I have informed this issue to Mr. Vishal as well as Mr. Sanjay immediately after enrolling for the Holiday membership, however till date the issue is still lying unresolved. Mr. Vishal was out of town for around 20 days and Mr. Sanjay doesn’t seem interested in responding to the issue. I have personally called both of them and raised my concern about all the issues. An email communication was sent to Mr. Sanjay on 3rd December 2013, however I haven’t received any response of the same. Also subsequent reminders are still lying unanswered. I have personally visited Country Club branch office at Mulund West, (R-mall) for resolving the issue but still the status is same, UNRESOLVED. A complaint has also been given at Country Club’s centralized customer care department. But they also haven’t resolved the issue. They only have forwarded complain to Mr. Salim who haven’t responded yet. 6) I demanded for a reasonable explanation from company as well as Mr. Sanjay (as he is manager) stating that why a complaint under Consumer Court should not be filed against Country Club as this is clear cut mis-sellig or fraudulent selling done by them. However no response has received from them. Sufficient time was also given to them to settle this grievance. It was proposed by me that this can be settled either by refunding full amount with interest @ 18% p.a., or providing with promises made at the time of selling the Holiday membership. However they don’t seem interested in resolving the grievance so I am forced to file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986. 7) I have given them a notice before filing this consumer complaint and also have informed that the consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to your deficiency in services. Kindly prosecute against them and resolve the grievance considering true & fair basis of this case. Nirav Gala [protected]

I took country club membership 3years back by paying 50, 000. Then on july 2013 i got call saying i won free holiday voucher from country club. When I went to yalahanka office and met manager rajukumar and executive syed. They offered me if I pay INR 75, 000 more then i will get life time holiday package 6d/7n per year with free stay, food, pick up and drop, sight seen etc. After paying the money I can see in the agreement i have to pay 7500 as maintenance charge every year. I asked them it was not mentioned then they told if i go for holiday then only i have to pay according to days of stay and it may be less also. Then they committed me for holidays to Bundipur. After formality done they told dates are not available in bandipur. I keep on following up with them.One manger called Rajkumar in yalahanka he gave wrong mobile number to me and avoided all my mails and calls. After too many follow up i changed my date and went for holiday. There i paid for food, transport and sight seen. We are not happy becoze they told lie at the time to taking membership. When ever i called customer care they do not connect to manager and i didnt find anyone responsble till today. Later i saw my membership was still showing 5 years. I was co coordinating with Rebecca and sent many mails to her but at last she sent me one letter format for upgrading membership card. That took more than 5monts but not upgraded. Then I found manager Jagadish contact details and sent him mail. He hand over custmer care assistance manager Hari Prasad the issue. Late December the membership upgraded for 30years only and one error was refelceting like my membership INR 75, 000 is due. Becouze of that i am unable to book my holidays. Till now that error not yer short it out and i m realy fed up of following up with them. I called Jagadish and hariprasad mobile number its out of service and customer care land phone number who ever receive they do not give me any details. I want to cancel my membership card. I need help. Please advise me what to do and how to do..to get my money back please. My mebership number is CVBG2BCLUB5LB152832, Rgds Susmita [protected] [protected]@yahoo.co.in

Hi, I made the payment on 28th Of Dec using HDFC Credit Card and took the membership. Manager and Sales person strongly promised that my payment will be converted to 18 months EMI, but it's been almost a week over and even my credit card bill also got generated, till now nothing has happened as what they promised. And payment done as onetime payment only. I was continuously doing the follow up with sales person from the very next day from the day I took the membership, and even with HDFC bank customer care, Country vacation customer care and even with manager who promised me for EMI conversion at the time of joining. But it seems no o[censored]se, I am really getting tense and really not in a situation to pay the amount at once. Calling the customercare for the cancellation of my membership, but no proper response. Please find my details below and kindly do the needful for getting my money back. Please find my details below: Mobile # : [protected] Membership number: cvhyd7sb3mlm165758 Thank you, Yugandar.S

This letter, sent to country club, explains everything.
Mr.Subrata Singh is an employee of Country Club.


Dear Mr.Subrata,
In reference to above, I would like to convey you the following points:-
1. We were informed that we won a prize from a lucky draw for which we filled up a form at Diamond City Shopping Mall near Nagerbazaar, Kolkata.
2. Accordingly the time was fixed and myself, my wife and my son visited your site at City Centre.
3. After spending 2 hours with you we were convinced to become a member by paying Rs.90000.
4. One of your employee, M.Rahaman, came with us to our flat for taking the payment.
5. I handed over my SBI ATM-cum-Debit card to him for payment. But immediately after that we realised that it won't be possible for us to take the membership because o[censored]navailability of the fund due to prior commitments for some other purposes. So, I said that no we are not in a position to take membership and told him not to take any money.
6. But meanwhile, Rs.25000 was already debited.
7. Since then, I requested you people several times to refund the money or to adjust the money by providing some holiday package. The same was communicated to the people from whom I got the phone call from time to time.
8. Till date since 31.12.2012, neither I got my money back nor did any other form of compensation from your part.
9. Your company cannot take the money just like that.
Now I think this is high time for me to take legal action instead of keeping mum further.
I shall send the copy of this mail to all possible places through which legal actions can be taken to get back my money.
I expect to get a reply back immediately to stop me from taking any strong legal action. I can go to any extent keeping in mind my social status.

I had taken membership from country club in July 2013 and after card payment of Rs 500000/- the disclosed additional fees. Since the same was not financial viable, I request to cancel the membership an reimburse the amount, to which they refused. Hence I approached ICICI bank. After three months they came and said you need to continue to pay the EMIs and the dispute is against you since you have authroised the transaction. I explained them the following 1.The transaction is authorized by me (this was informed to ICICICARE from the day the dispute was raised. 2. False information provided -The following information like annual charges Rs 8000/-to be paid if the you opt for the vacation and the tax amount to be paid (per day) for the number days stayed was disclosed after the card payment. 3. Membership cancellation requested - Based on this false information, I had requested Country Club via email and phone to cancel the membership immediately i.e the next day after the card payment. They haven't responded to the call or email. Hence raised a dispute with ICICICARE. Note - As per the ARAI, the member ship can be cancelled within the cooling period of 10 days 4. Non receipt of service The member ship login id and user id were to be received within 48 hrs from the card payment, the same is not received to my mail id [protected]@yahoo.com. Secondly the membership physical card are still not delivered to my residential address. (in one of the attachment Country Club states the same which is false.). Recently the have come with following reply that ICICI bank cannot help in case of non delivery of goods. We acknowledge the receipt of your e-mail of November 27, 2013 addressed to Head Service Quality regarding the dispute on your ICICI Bank Credit Card 4629 XXXX XXXX 2008. We understand that you have raised the dispute for the transaction of Rs. 50, 000.00 debited towards COUNTRY CLUB, PUNE on June 16, 2013. We would like to inform you that your aforementioned credit card has been used as a payment mode while making a transaction at Country Club. However, the bank is not responsible for the quality or the information provided by the merchant at the time of transaction. We request you to refer to our terms and conditions under Clause XXI. Quality of good and services, which clearly states that, ICICI Bank shall not, in any way, be responsible for merchandise, merchandise warranty or services purchased, or availed of by the Card Member from Merchant Establishments, including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the Card Member. It must be distinctly understood that the Credit Card is purely a facility to the Card Member to purchase goods and/or avail of services, ICICI Bank holds out no warranty or makes no representation about quality, delivery or otherwise of the merchandise. Any dispute or claim regarding the merchandise must be resolved by the Card Member with the Merchant Establishment. The existence of the claim or dispute shall not relieve the Card Member of his obligation to pay all the Charges to ICICI Bank and the Card Member agrees to pay such charges promptly. Further, we request you to get in touch with the merchant for the clarification of the points raised by you. We affirm that ICICI Bank at all times acts with diligence, in good faith and in no manner prejudicial to the interests of its customers.

i m aged 30, resident at ghaziabad.on3rd aug 2013, i have a call that i m the lucky winner and i won the country club india 6days 7nights free vacation trip anywhere in india.to collect the same i should be present at their office in noida sector-18, centre stage mall with my wife on the same day itself.Accordingly we went and they told me to attent the session for 90min.finally they brainwashed by their fake promises and we purchased their club membership for 30years of 1, 20, 000/- and paid 50, 000/- cash and 70, 000/- through CREDIT CARD of citi bank.At the time of giving the session they told us that they will make EMI free of interest with citi bank.But they don't do so.So we have to make EMI with 12% interest by own.and they told us they will way off two annual maintenence charge of 6, 500/-paid every year when we go for the trip.now we are planning to go kerela and they want us to pay 4200/-for utility charge which is not applicable when we are going to country club resorts.there are many more fake promises which they have made at the time of session and when i call the sales person of that office they don't attend the call also.NOW I M GETTING FED UP OF THESE THINGS.I WANT TO CANCELL THIS MEMBERSHIP AND WANT TO GET MY MONEY BACK.

I had applied for the membership of country club in May 2013 for rupees one lacs and forty thousand. The amount was to be paid in 12 emi. But the entire amount was debited to my account in the first month. Initially when I complained I was told that they will convert them into emi but nothing happened and I was forced to pay the entire amount in a single lot. Later they told me that it was some error in their system and they will compensate me with 4 air tickets and waive off one year maintenance charge. The person who committed does not respond to my phone calls. Also there is no reply to the complaint logged on their call center. In addition to that the 6 air tickets committed at the time of issuing the membership are not provided till date. No one responds to the phone calls or emails. Please help me in getting the entire amount refunded. Regards. Anshul Goel - [protected]

I V.Jagadeeshwar Reddy taken member ship from CCIL on 20.07.2012. i paid 30, 000 rupees for 3 year plan they told me if you dont want you can cancel or transfer and everything is free free free. from theire they are every time asking anual fee and to go vacation also they are asking free for booking. what ever it is now i dont want and i never used their services ( not placed my leg into their place) so please return my money i have all proofs and cards they given and i attached one of the mail i received from them as proof. thanks Jagadeesh [protected]

In Country Club India Limited, NAGPUR Mr. Karunakar Reddy is head of department. He is not paying salary to many employees, and forcing them to resign from job, however, also officially not terminating the employee, but restricts the employee to enter in office. stopping Intime . Restrict the HR to coordinating with employee. HR wants to reply my email, but karunakar reddy told HR just to avoid emails of employee. he eaten my salary of 2 months and 15 days. my employee code is NAG198.

Dear Sir,
I beg you to refund my membership amount Rs 20500/- which is deposited in spouse name Mrs.megha vinay fulzele on 16th Nov.2012.This is because wrong guidance given to me by Mr.Ashish bagde.It was told to me that you will get one yearly package to stay at our hotels in india for two persons and also you can sell this package to other person if you unable to use it.
On the above assurance by Mr.Ashish I become the member so that I can sell the package to someone else & deposite my remaning installments.But now the nagpur office people are saying that you have to first pay the remaining installment and then only you can sell the package.Sir this is purely injustice & fraud practise . I therefore request you to refund my membership amount of Rs 20500/- as early as possible.
Other details are:-
Ref.No:& Receipt No: 1112-CVNP-791
Member No: CVNP2CLUB5LB129883

Thankingyou,
vinay s fulzele

i am bipin shah & i have taken country club membership on 13th july 2013.i have taken country club memebership of Rs 70000 and they told that you will get membership holiday for 15 yrs and you will get a free complimentary trip to singapore for 6 night 7 days and annunal maintenace charges will be waived of rs 6000 but actually it was fraud.they did provide this service.they just gave false commintments to take our membership to complete their targets.we have taken our membership from R-CITY MALL GHATKOPAR(W) MUMBAI and the staff which gave false commitment was SUMMIT RAHUL & MANOJ

Dear Sir/Madam I am a member of Country Club. During my purchase of Membership I was promised by the Sales executive Mr. Sanjay and his Boss Mr. Hemant Bhujbal that they will give me TAB and 6 Air Tickets to fly any where (Each Worth Rs.5000). Based on there commitment I had paid them the membership. Now when the time has come to deliver what was promised i.e. to book the tickets for me, same sales executive is avoiding me by saying that he will call me latter and I am with customer etc etc.. Please suggest me some legal action against such fraudsters or please take some legal action against them so that either they deliver me what they have promised me or they return me my money back. Thanks Regards Prateek B Sharma

Dear Sir I am shivaramaiah s m our member ship no-cv(36)ccc057 am already Date[protected] paid full payment, but not deliver the card, I contact Thilaka madem, keshave, vinod, Hari and praveen. All are not take the responsible please deliver the card and oblige

I have made a swipe of rs.43000/- with EMI for 18 months. But this company has not converted it into EMI and now till date I have paid rs. 26000/- as an interest of that swipe . I am communicating with the company from more than last one year but they are not taking it seriously. Need your help to resolve this issue

Dear Sir / Madam, DETAILED COMPLAINT / FULL FACTS OF THE CASE On March’ 31, 2008 a representative from Country Club by name Mr. Biswanth kar met me at my house and offered me the country club membership with a free site at Bagepalli for Rs.1.25 lacs. As this amount was too high for me I refused to accept this offer. But, since it was the last day of the financial year he wanted to show the good business and hence he offered an alternate membership offer for Rs.60000. This offer was for Club membership for 5 years with a free site at Bagepalli and named me as a referral for another applicant who had applied for membership. My application was processed within a week with a membership no. MILPB969 and a temporary membership card was arranged which was valid for 45days. Even after 3 months, there was no sign of any papers for Site & the permanent membership card. This made me to call the representative Mr. Biswanth kar. Mr. Biswanth kar on many occasion was not answering to my phone calls and when answered was not giving any proper reply. Most of the time he lied by informing that, the site papers are with him and it will be arranged to me shortly. But, when this issue was discussed with the Customer care over phone they surprised me by giving the information that, no free site offer is given to any member for Rs.60000 membership fee. This made me to call Mr. Biswanth kar’s boss Mr. Anil Kumar who was the DGM – Marketing in the second week of Oct 2008. During my visit to his office at Indiranagar, Mr. Anil Kumar promised me that, since there was a delay in the payment by the other applicant the process got delayed and the site papers would be arranged in the last week of Jan 09 or in the first week of Feb 09. Also, he promised me that, the permanent membership card would be arranged within a week. I trusted the words of Mr. Anil kumar and kept quite. But, even after March , April nothing happened and there was no sign of any papers for Site. In the mean time, I had made at least 20 correspondence to the Customer care and to Mr. Anil kumar. But, none of them bother to reply for any of the e-mails(Pl see the attachment showing the correspondence made to Country club for one year ). As I got suspicious over Country club when they did not arrange the promised free site and the original membership card even after 1 year, I had sent several e-mails requesting them to Refund the membership fee as I was not interested anymore in dealing with Country club by corresponding on this issue. But, On 16th of June 2009, a Site allotment Intimation was sent to me thru courier. This site at Hindupur, RR 1 Layout bearing the site no. 58 was allotted after filing a police complaint against the Country Club. Also, a letter signed by then the DGM Mr. Anil Kumar informing me that, the site which was allotted can be registered as per my convenience at any time without any obligation.. After getting this allotment letter from the Country Club, I had made several correspondence for registration of this site. Absolutely there was no reply nor any communication from the Country club. At the later stage, the couriers / letters which were sent to the Country Condos Ltd., Indiranagar were all returned with a note no such company exist. Even after this, plenty of correspondence made thru email to Centralized Customer care at Hyderabad. This customer care in turn had given the contact persons name and phone nos of a local Country club to contact for registration thru their email dtd. 4.6.2012. This contact no.[protected] only rings all the day but no one answers the call. Also, with great difficulty when answered, the contact person Ms. Ramya ( who has been asked to contact) was never available. The call receiver then collected all the details and said “we will get back to you” before hang up the phone. This is what is happening since last one year. I hereby request you to register a case on country club and its officials (whose names have been mentioned in my e-mails) for cheating me with false promises and collecting the membership fee. The entire correspondence made to Country club in the last two year is attached with this e-mail as evidence. There was no response from the head of the department in spite of my repeated e-mails to him and to the customer are. This clearly shows that, this was a well planned scam from Country club and many people like me have been cheated with false promises. My requests 1. M/s The country Club and its employees has taken me for a ride thru their illegal tele-marketing which is not allowed by Reserve Bank of India’s rule. Hence actions should be initiated against M/s The Country Club. 2. The Money which was collected against the Membership should be returned together with the Bank Rate of interest from April 2008 to till date. 3. As the officials of the Country Club are keeping quiet on this serious issue though the Illegal transaction had taken place, this look like an organized racket by M/s The Country Club, involving its employees and top officers. There may be several such cases of “cheating” by this organization which need to be investigated and necessary actions should be initiated. I need your help in getting back my money from Country Club if not the site. Thanks & Regards, Srinath

I have also been cheated by Country Club in a similar fashion. Got a call from Country Club that I am lucky winner for a 7 day holiday and that I should collect my free holiday package at there Ansal Plaza office. The sales guy brain washed me and I ended paying 60,000 + 5,000. The 60,000 was to be split into 24 interest free EMI. The Sales Guy promised me 17 weeks of holiday spread into 10 years, free passes for club, new year parties etc. While I was surprised that the 60,000 was never changed into EMI inspite calling numerous times to Country Club. The holiday package came for only 10 weeks instead of 17. The sale Guy told me that additional 7 weeks would come later from there marketing dept. No party invitation, new year passes came. Inspite of sending so many emails, and subsequent legal notice. I have not got any reply from Country Club. Has anybody approached consumer court ? Regards Sidarth Bali [protected] Please provide as much information as possible...

this is a fraud company.i purchased a membership kool 4184 in the vedic sp[a project in the hope of getting the plots neither the registry nor the plots nor the free air tkts nor the promised holidays and no moneyback.totally rogered and lost 2 lakhs down the drain amit

Hello, I've been cheated by country club by giving lots of false commitments by nirmala & eqbal. They entertained for 1 & half our and insist to take membership of 5years for 50, 000/-. Number of times asked for hidden cost, annual charges, any kind of rci tie-up charges but eqbal told us it's total free of cost. Already paid 21, 450/- on 10'th august 2013 @ chinchwad, pune office. I received receipt of 1450/- which paid by card, still waiting for receipt of 20, 000/- which paid by cheque I got information that need to pay 6, 500/- amc charges annually also there are 500 to 1000/- rci tie-up charges. Now it's my out of budget and want to terminate this membership because of no transparency from your side. These people are making bad image of cc so request you to take action over this and refund me as early as possible. Regards, Sumeet bathiya

I would like to bring following points to your notice wherein we have cheated by country Club's Delhi based Executive Mr.Ranvijay singh and Pranjal. Membership taken on Jan 2013: 1) As per agreed terms and condition into membership agreement/contract; being a red category member we are entitled for two air tickets which I should have received by now. Membership taken on Jan 2013, we are in September 2013. Till date NO TRACE on the same. NO COMMUNICATION received from Country Club even after repetitive reminders.Every time they buy time and request us to wait for a while.Where is the limit? 2) Secondly, Ranvijay and Pranjal promised for two additional air return tickets of any domestic destination as an membership joining offer. We could never imagine that such big cheats can survive in travel/leisure trade and there is NO ACTION taken against them even after sending email and end number of reminder to their seniors.OVERLY PROMISED AND ILL MANNERED STAFF. So overall, i guess no one is listening, its a very big trap and our hard earned money got wasted. If there anyone who can help or we can jointly take action, if all agrees. Thanks, Smiti

Myself resident of Pune , While Visiting Big Bazar one person handed over some Country Club survey form, I received a call next day that i won some prizes so please collect it from CountryClub fitness center located @ Phoenix mall Nagar road Pune on 10th March 2013 After reaching there they told me that i have to attend some presentation at the end of presentation they brainwashed me to buy their membership which included 5 years free vacation for 10 Member family 7-8 days per year and had access to their Country Clubs (which doesnt even exist properly in pune city) and many more fake promises, lastly was forced to sign some documents and they asked me my Amex credit card to charge some base charge to start EMI after which i was told that i will get Member ship Card within 45 Days and EMI will start only after 45 days once i receive the card Once i reached home i saw in my American express statement i was changed 90,000 Rs .It was an unauthorized cheat which country club did. I decided to reach them and get the membership cancelled , but was then only about to know that that is non-refundable and cannot be cancelled. This proves what big CHEATERS they are. They will not cancel the membership for which i haven't even received any card for!! What more I haven't even received membership card yet till on date Sept 1st 2013!!