| Address: South 24 Parganas, West Bengal |
Ref.- Mails send to [protected]@countryvacationsmail.com
Deduction of Rs.30000/- againest HDFC credit card on 07/04/2012 for vacation life membership o[censored]r club
FROM: santosh kumar
TO: [protected]@countryvacationsmail.com
CC:customerservices.[protected]@hdfcbank.com, Thursday, 26 April 2012 7:40 PM
Sir,
I and my wife were called for publicity campaign of your company with a offer of a free gift at your club premises at Marlin Homeland, 5th fl. 18-B, Asutosh Mukherji Road, invited by Rupa Chakraborty on 07/04/12, though we saw latter on written document your office address is 86-B/2-1st floor, Gajaraj chambers, park circus connector, Topsia road, kolkata-46.
Your staff (two club representative named Himadri Roy & Biswajit Roy) placed some plans for membership of your club, verbally and with a rough white paper, no printed scheme was shown, which is suspicious.Also offered some drinks, and we accepted the drinks. On the time of discussion going on, your staff offered one scheme for Rs.71000/- and asked, was I used any credit card? What was the credit limit? I answered, I am not confirm, but it may be near about 30000/- .
Then Mr Biswajit Roy took my HDFC Card and suddenly charged the amount for Rs. 30000/-against my HDFC credit card no xxxx xxxx xxxx 9583, when my balance was Rs.26004/- only, which I found latter after some quarry , It was also surprising, on that time, the said scheme of club member-ship was for a total amount of payment of Rs 71000/- was required . How they charged my card without my consent and without any arrangement of balance amount?
The receipt was wrongly made signed by them which I disagree totally. I felt letter , I was totally trapped. This type of action against a customer is a serious misconduct, mislead the customers and totally illegal. Now I have no fund is ready for payment. As per verbal discussion, it was then stated by me that my mother was very recent released from a Nursing Home and an expenditure was done for 1(one) Lakh Approx which was paid by me and I have the documents .They agreed and said ,no,no, u not to give any payment now. But they did the wrong thing with us.
Also overdraft can not be done in any circumstances without my permission which is a very important point and a very legal issue also.
Your club staff agreed to give some Ph. nos. and name of old customer then at the table in writing, again at the outside of the gate they said it will be send by massaging. Then on that office reception on last week another senior staff said (Named Imtiaz) No ,No, It only can give our Customer Care If they think fit. What is this ,one issue and three different wrong statements.., what is the policy ? I[censored] have anything!
I informed ur representatives ( Biswajit Roy, Himadri Roy) continuously from the 1st working day (9/4/12) after the date (7/4/12) of the incident happened as I do not agree the whole process made in the wrong way and in the very unlawful manner.
All these matter said to your Sr. representative Imtiaz and asked him to cancel the transaction which was wrongly made, also other two representatives (as stated above) when called me again, I asked them for the same.
So, I request u to cancel the said transaction and arrange to refund the same to my card balance on urgent basis,otherwise I have to take the whole issue to CONSUMER FORUM/COURT, CONSUMER MINISTRY, GOVT. OF W.B. & also I have to inform the whole matter to Govt. Financial Institutes like as RBI etc., also I can go to the Higher Court because the matter is a case against PUBLIC INTEREST which are informed for your kind consideration please.
Different reminders send to Country Club, kolkata on 27/4/12, 30/4/12, 7/5/12, 11/5/12 Kindly consider the case and do the needful immediately.
With regards,
Dated-15/05/12 (Mr. Santosh Kumar Shee)
Designation- Asst. Communication Accounts Officer(Gazetted).
Office-O/o the CCA, WB Circle, Dept.of Telecom. Govt of India. 8, Esplaned East, Rear Building, Kolkata-69.
Aug 13, 2020
Complaint marked as Resolved
Country Club — FRAUD CLUB COUNTRY CLUB
Dar sir,This is to bring to your kind attention the experience your prospective customer went through at your countryclubvacations.
As a couple we were invited for your 50 mins presentation which clearly exceeded the time limit.I got SEVERAL CALLS FOR ATTENDING YOUR presentation we ,as a couple were promised 3 vouchers.One was VACATION VOUCHER ,FOOD VOUCHER & SOME SURPRISE KITCHEN VALUABLE HOUSEHOLD ITEM.
Amidst heavy traffic on SUNDAY 11th AUGUST ,2012 we reached your COUNTRY CLUB.A sales representative named ANITA explained us all the details and offer for the same day .She told there is no force for anything whatsoever .If you like then join it or else not needed.We heard her out in detail .Later your manager explained us few things too as Anita signalled her hand up .
She convinced us to the core to become members .Since were getting late we mentioned to her we need little time for the same .She asked us several times if we were interested in either membership of the CLUB OR VACATIONS or BOTH.At the time of leaving we were given the SURPRISE GIFT VALUABLE for KITCHEN ,nevertheless in a broken condition.We even got the VACATION VOUCHER AS PROMISED.ANITA failed to given us the FOOD VOUCHER .She in company of her manager mentioned to us that since it has been
committed to you we shall email it to you .They even jotted down our email ids for THE SAME.
Your manager was clearly upset and tensed to finish her targets & got very upset when we told her we would need time.Earlier she told us theres no force whatsoever.
I clearly mentioned to ANITA I shallnot follow up for the voucher and that it is her responsibility to send me .
Anita also told me that we would have to come to her again to gettin the same STAMPED .So another trip there for the whole PROCESS OF STAMPING.
Since the voucher was not sent to me I called ANITA to check for the same .She kept AVOIDING MY CALLS ALL THE WAY .I tried several times as committed and promised to us .When she picked up the call ,she told me the server was down .Another person there too ,Sammeer mentioned the server was down .I have not got any follow up call from there rather I called up to check for the same .This is clearly the behaviour of your people to the customers which is highly disgraceful .I understand this is the kind of training given to them ALL THE WAY .
ANITA has switched of the mobile as a mode of ESCAPISM .What has been promised has not been delivered.It not about the FOOD VOUCHER ,MORESO ABOUT THE ATTITUDE.
I was shocked at the DESPERATE CALLS I WAS GETTING FROM YOU'LL TO COME ATTEND THE PRESENTATION.I am sure i am writing to the customer care ,but how much do u really care & VALUE YOUR CUSTOMER AND KEEP THEM HAPPY .IS THE WHOLE LOT LIKE THAT ???
I hope something comes out of this cause this is just a MONEY MAKING SCAM WHICH ALL SAY AND KNOW .
The XPERIENCE HAS BEEN EXTREMELY TROUBLESOME AND HARROWING .YOU CAN VERY WELL FIT IN OUR SHOES FOR ONCE.I HOPE YOUR CUSTOMER CARE LISTENS LOUDLY AND CLEARLY.
SO WHAT ABOUT THE COMMITTMENT OF YOUR COMPANY ,IS THE CUSTOMER CARE DEPARTMENT LISTENING TO THIS ??OR LET PEOPLE SUFFER??