Feb 12, 2020
Updated by Debanshu Kar First here is the list down of all your frauds:
1) As per the terms and condition initially when I brought this package there was no such clause that I can't use more than 7 nights in one year or even that I can't complete my early 7 complimentary within say first 6 months of the year. It was communicated that I can consume my 35 nights for 5 years within 2 -3 years also if I wish too. Instead what you done now is that you are saying my account is blocked for 3-4 months.
2) It was promised they the team will provide 4-5 star resorts but expect Lemon tree premier & Roseate House non of them was so and all of then in normal hotel booking sites are easily available within range of 2000.
Now lets come to the points of positive co-operation.
1) I requested for Hotel in Agra initally on 3rd Feb your team responded not available, I compromised my dates and said give me any dates in month of feb still your team was not able to provide the same, after arguing for long hours they provided me for the month of March 23rd. (I compromised with dates how much more flexibility do your ask from me, I paid not to compromise but to get services.)
2) I requested for hotels in aerocity 8th Feb your team responded that the there is issue in the system hence can't proceed with booking so requested me to try by end on month of Jan, I regenerated my request the response they provided is that their is no availability. Whereas week of 8th was my anniversary I again argued with they for long hours finally they provided me with a hotel that you can check is Quality Inn Gurgaon which is no where closer even to 3 star. (I compromised with property quality invested my time to argue with your team, I paid not to compromise but to get services.)
3) I booked hotel in Varanasi, when I was checking in the hotel staff said that there is no booking in my name, I had to communicate with your team and after long wait of 2 hours I finally got the room. (I compromised here too how much will I compromise)
4) I asked for booking in Shimla in the month of Jan 3rd, the initial response I got that the properties was not available again I had to argue with them for long hours then I finally got the bookings.
5) Finally I requested for property is Haridwar the answer is same.
I paid money to your company to beg for bookings ? I was never rigid with the property nor with dates how much more do you and your teams wants be to be co-operative ? Will I plan my hoildays accordingly to your team ?
Your app data is not up to date according to your team then why do you keep you app version stop having that.
Frauding customers has a limit when you sell the products your team constantly fakes give fake promises and give false hope which is never fulfilled. I invested so much money to get luxury and comfort not to beg for bookings. Please stop spreading fake promises to customers and dont fool common people.
they are ### bad company in hotel & travel industary,
they know how to make people fool.
if you are not solving our problem will go for a leagel action.