Country Holidays Inn & Suites Complaints & Reviews

These guys are promising for multiple properties at different different locations in India and abroad on their website. But once I paid the AMC amount and requested them to provide the desired property, They thoroughly rejected it and said that they don't have any property listed on their website and for now only having total two substandard properties at all (Mukteshwar and Jim Corbett). When I asked them to provide the property o. My desired location then they asked me to resolve the matter in max 2 days( eventually it became more than a month now). They stopped picking your calls and will never give you a callback. Over the top, you can not get a reply on their WhatsApp number as well. This is a fraud company looting customers money in broad daylight. I am in if someone is planning to file a FIR against these guys. I have proper recording of our conversation for future references.

Took a 10yr domestic/international plan from CHIS in 2019. Since starting faced issues with booking and wanted to cancel my membership but they refuse to cancel and just convered it into 5 yr domestic plan.

After that also several times faced issue with reservation as reservation team provide pathetic customer service.From past 4-5 months they are refusing reservation on the listed properties on their app and website and provide vague/ stupid reasons.

Sales team makes false promises. Reservation team really bad and management don't bother to listen to customer grievances

I want them to cancel my membership and provide refund.

Manu Khanna
CHISGND775937

I have purchased a 5 yr domestic plan for amount around 85000 and also paid additional 2 yr AMC (around 8000). Since starting of my membership, I am facing lot of issues in doing booking through them but from last 6 months, they are not even able to provide any service at all.

Sales team made false promises.Reservation team provide worst customer service and higher management is not even bother to listen to customer grievances.

I want to cancel my membership and want to get refund.

Manu Khanna
CHISGND775937

After a long awaited mailings with Country Holidays Inn and Suites i am writing this complaint. They trap the customers with various offers. I paid an amount of Rs150, 000/- through credit card in installments, on Nov 2017. I have to fight every time to get the location and the hotel of my choice. None of the hotel was the standard they showed on the slides.
Now from the last three months i am mailing for reservation in Himachal and every time i get the same reply

Greetings from Country Holidays Inn & Suites !!!

"We regret to inform you that the requested location is not active yet (Due to some internal issues in terms of the contract renewal process)

Active locations are as follows:-

· Mukteshwar

· Jim Corbett


Kindly advice"

Was this statement given at the time of taking membership, that you have to plan according to their will. My money and time has been stuck with these fraudsters. I want the full refund of hard earned money i gave to them.
Moreover they are now trapping with these statements
"If you pay your Annual subscription charges now (In Advance) so we can offer you a 20% flat discount on the total payable.

ADVANCE 03 AMC BENEFITS

01 Years Membership Extension
02 Nights/03 Days with 01 Room - Stay at Mukteshwar ( Complimentary ) VALID TILL DEC'22
01 Nights at four-point by Sheraton hotel ( Complimentary ) VALID TILL DEC'22
No need to pay any Annual charges till a total of the next 21 Nights (These nights can be used in the whole tenure)
20% Flat Discount

Annual Subscription charges - Rs.9, 499/- ( Inclusive taxes )

Total Payable charges - Rs. 9, 499 X 3= 28, 497/-

NOW Total payable charges - Rs. 22, 797/- ( After 20% discount and Benefits )

You will be astonished that none of the toll free number works.
Through this medium i call all the residents of Punjab to contact me and to file legal case. [protected]

We all are robbed kindly make group of people and we look forward to this fake company my wattsapp number is [protected] Yashish soni My Membersgnumber is CHISOMRTK6460

We paid 1.50 lakhs rupees for 90 nights. That means 1667 rs / night. This is the lump sump money oaid to them couple of year back. On top of that they charge approx Rs 8000 per year for 6 nights. That also make rs 1334/night . So in total they charge rs 3000/night for a so called 4 star property. They on their app and site show reputed brands chain of hotel whose tarriff is for sure more than 3000/, night. When you send them request for booking they offer a property worth much lower than rs 3000/night available on any of the hotel booking website. My question is when i am paying 3000 rs for a night why would i settle for a property 3 star available at rs 1500. This is sheer cheating.

This company is just exploiting the consumers. They called me and said you won 3 vouchers of various brands and called me at their place and wasted my 3 hours and in last they gave me the discount voucher of Rs.100 and on call we are distributing free vouchers worth Rs.10000 the employee with whom i had words on call said our company don’t deal in discount vouchers but actually they gave me the discount vouchers of rs 100

Dear Sir,

I would like to request for the cancellation of my membership from the CHIS. I want to cancel the membership due to fake promises with us.
Mr. Sumit and Mr. Mohd. Javed following point describe us at the time :-

1. Membership amount deducted from my credit card 60, 000/- and sales person promise me to they will convert this amount in 36 emi but they aren't. nobody responds about this matter.
2. I joined the membership from 27-Jun-2021 but we did not receive any mail and credential after ten days after many calls I received user name password but after logging I can't book hotel my self but sales person said you can book your self it's also fake promises.
3. I requested for EMI again but the amount is not converted into EMI till Date. Also said the will talk with his accountant.
4. Mr. Sumit, Mr. Mohd Javed and akib abhi vaqam also promised us No yearly maintenance will be charged to you. But at the time of bookings they said we have to pay maintenance charges.
5. I have also recorded all promises by Sales persons.

6. Mr. Javed said we will make package you for Kashmir and Goa only 12000/- with traveling food hotel and others activity. I have recording .

So I request you please cancel my policy and refund my amount as soon as possible.

On 05-aug-2021 I visited country holiday office in Noida and met with Mr. Rahul Arora he have only one line you signed agreement and welcome call but I said I have all recording your company employees but he didn't respond about that fake promises by his employee.

Mr Rahul. [protected]
Mr. Javed-[protected]
Mr. Aakib-[protected]
Mr. Sumit-[protected]

membership number is CHISOMAKP6536
[protected]@gmail.com
Best Regards,
Sandeep Kumar
[protected].

Country in Holiday in are frauds, cheaters, at the time of making members they greed us of beautiful locations, resorts and best service & facilities. But after taking their membership by payment such a huge amount of more than 250000 they behave like we are stranger to them. They don't take our calls, not provide booking to any locations and not even response to our e- mails. They make fake promises .They will never provide you any booking and hotels which you wanted. actually they don't have any property with them. they are making fool of peoples. don't take there membership. these people are cheap people.

I am trying to do a booking with them and I have been trying to reach out their different numbers. All their numbers are either not working or not picked by anyone more than once.

They charged closed to 1.5 lacs till date and couldn't provide services even worth 20000.

I have done only couple of bookings with them but each time is same story.

Dear CHIS Team
Why won't you cancel my membership? your sales person lied to me that I have converted the emi for 24 months, whose chage will be only 12000/- And I adjust this 12000/-rupees in the membership.
Actual membership charge is[protected]=103000/-sales person Mr Narayan Singh given me this membership in 103000/-
And tell me EMI converted and told me that you have received a call from your side bank .
Then I waiting for call from my bank side.
But I did't get the any call my bank side after that I called itself to my bank and know it that no any EMI process for this particular transaction.
After that l itself proceed to convert EMI Now Bank charged to me 23000/- for 24month .
So team I don't want to continue this membership with this tpye falsh commitment so refunded my full amount.
I already talked with many persons (Neha Sharma customer care, Sales person Narayan singh & Sunil Sharma and Branch Manager Dhananjay Mishra.
They all only forcing me that we not cancel this membership.you have to continue.

Thanks Regards
Shashank Gupta

Dear team my name Shashank Gupta.
I need to cancel my membership and want to refund my amount . I have not use any benefits yet.
I have to return all your vouchers given by you.
My membership number is CHISDLSA780120
Thanks Regards

Shashank Gupta
Mobile [protected]

This is absolutely disgusting and appalling, ever since I took the membership I have struggled with each query/ booking.

Either the dates are not there or your contract is expired, why were those big heavy fake promises made at the time of purchase.

Hi,

First of all, talking about the justified reason, I am talking about the cancellation on grounds of DENIAL OF SERVICES from your end. Now answer to this point are in the below instances that you and your team did with me:
First of all, you are talking about the agreement, let me clear to you that I have accepted the welcome call from your company on terms a and condition that was given to me by your branch office from their official mail id (See attached document for this). I had rejected the welcome call on the first time when they forced me to accept the welcome call on conditions that were not part of my offer and agreement. I have received an agreement letter on my mail from your company mail stating all the conditions that were offered to me when they described me the details at the time of my visit to your Gurgaon office. Only after that, I had accepted your welcome call the second time saying that I am ok with the conditions as per the agreement shared to me on company letterhead by the branch office through official mail. You can hear my welcome call recording for the acceptance and if you don't have let me know I have a recording of the call I will provide you.

Secondly, after accepting the welcome call in 2-3 days I asked one of your employees to arrange a Jim Corbett booking for me for 3-4 days, which he never booked, and neither responded well to my request. Moreover once my fiancee talked to him over the call he misbehaved with her. He harassed her by using harsh language and raising his tone with her. I have all call recordings for this scenario also. If you want to hear this let me know again I will give you this recording too.

Third thing, I took package stating that in a few months I am getting married so I want my honey package to be planned for the Maldives, as your 2 employees at the time of pitching us the product told us that they will arrange us a package that would give us an underwater hotel room booking there. They showed us a government officer Id saying that they have recently arranged same for her and her family (She is an IPS officer and if you want me to share her full details then also let me know I will give you the pictures also of the id proof that you are using to fool people, which is totally illegal, you must be knowing that using people id proof without their knowledge is a crime and you are using of IPS officer). I have a complete recording of this conversation too if you need it in case. Now when I am asking them to make bookings for the Maldives you are saying you do not have anything for the Maldives as you do not have any contract for bookings there.

Fourth point, from last month I am trying to call you madly, I tried everyone's number in your office shared with me but no one is picking up my call. At last, I did a query on the website so some person called me and denied my request for the Maldives and I also enquired him for other options to which He gave me a 4-star hotel with a tariff of around rs 1400 only with basic Delux room giving only one hotel in option. To this, I said him that how can you provide me 4-star hotel as it was clearly stated to me that you only provide 5-star properties with higher category rooms and it's the only exception that you give 4-star property in case you do not have any 5-star property on the location. But in Bali, Thailand, Bangkok there is a number of 5-star properties. I have recorded this also if you want. What was offered to me and how you are now behaving to me after taking 160000 rs + annual maintenance + GST. Even if I take a rough estimation of my per night cost then it is rs[protected] and you are offering me rs 1500 per night rooms, are you serious with this. I have not paid you money to get a low-grade service.

I have contacted you to make a booking several times but each time you have not provided me with any bookings but instead, you have misbehaved with me and my fiance. I have not purchased a package to get mentally and financially harassed.

Now talking about the cancellation policy I am attaching my agreement as per which I have accepted your welcome call clearly stating that I am accepting only on conditions based on the agreement shared to me on my mail by your company mail, This agreement clearly states that I can cancel the service any time till I take 2 bookings or any service denial or degradation. Only administration charges and maintenance charges(if applicable in case I used days on booking) will be deducted from the final amount and the rest will be credited to me. Please have a look at the agreement attached.

This is my all conversation with them, see how they are making us fool. I will go to their camp where they try to make fool other member's and will shows all recording and fraud they make to sale their membership.

My membership No : CHISDLS779208
Name : Dheeraj Poddar
Consumer court Grievance Number: 2829692
paid amount : 161000 INR

I purchased their holiday membership in jan 2020 by investing 1.5 lac rupees and could not avail the holiday due to pandemic. Now the co. Is closed no one is picking up the call. The hotels they are showing in their website are denying any tie up with such company. Please beware of these fraudesters.
Bharat sharma
delhi

Me and my wife were lured into their false promises, in dec 2019

They will first invite you in the name of free vouchers to their hotel where they will show you some excellent properties n destinations and influence you
If you are smart enough not to fall into their trap, they will keep pressing you to have further offers and keep offering you some bogus offers till you fall for it
Once you will show some interest they will tell u to avail the package on the same date cos the offer is valid for that day only. So no time will be given to think,
They will call their manager, Mr Dhananjay in my case who wl behave like he is giving you best deal however same deal is offered to every other customer according to customer's pocket, you can get same stuff for 1 lakh or even 2 lakhs.

Now coming to package
I booked the package which is for intl holiday
We made payment of 55k on the spot and went home with some doubt in mind about the company
In next few days their team mates nearly harassed us for remaining amount and finally took it from us within a week.

Now coming to package

You can never book it from any of their option
1. I tried booking after covid for mussorie and mahabaleshwar through app, no success date somwhere in sep 2020 had to manage on my own

2 then i emailed them to respond to my app requests and have proper communication channel no response

3 again emailed them in jan 2021 to reserve holiday, they said they are closed due to covid

4 now emailed them on jun 2021 to book holiday, a guy named Rahul arora called and said he has offers for me
That i shall pay AMC for 3 Years first to avail holidays

So please be aware of this fraud company, you will not be given anything, i have lost my 1.55 lacs no hope of getting it back, dont want this to happen with anyone else, playing with money and emotions of customers

Their sales team is fulfilling their targets making money for their company which in turn is investing in real estate, the best properties are reserved for those who shell out cash instantly,
For so called member customers they have 3star or less properties which will rarely be made available and you have to always pay AMC of 10k prior for just 6 days holiday to keep the deal.

Following up with customer care for last 15 days no resolution given yet, they keep giving numbers where entire ordeal have to be repeated and they just rudely ignore

Kindly stay away from their offers and the bogus company any other person who has suffered can mail me the matter on negi.[protected]@gmail.com,
Thank you

I purchased 10 yr package on Nov 2018 and I paid 125000 after that the services of this company are very poor no response from customer care and also not response from Noida branch phone no...I need my money back asap and every year employees are changed and told the negative reason of the company

As promised refunding my booking amount of 75000, since February 2019, still no action has happened till today. My registration number is CHISGND778664.otherwise I am left with only legal option

Hi sir, I purchased membership in Jhansi . I paid 90000 for purchasing that in Dec 2019 by credit card. Your agent told they will send 15000 thousands gold voucher After 10 days, but I still didn't get those Boucher. He gave mi in written on a white paper. I called him many times and customer care also but there was no positive response. After that lockdown took place due to Corona virus. And After lock down i tried to book A Hotel in Goa but Company didn't provide me that Hotel which given in your Hotel list. I didn't use any kind of your service till yet. Now I want to cancel it so please do refund my whole amount ruppes 90000 immidiately. Otherwise I will file A 420 case against the Company.
My name - Abhishek Dwivedi
Customer id - CHISCAV779581
Mobile no. [protected]

I have taken membership in 2018 in the name of Somnath CHISDLSA773436.
I have sent many emails previously under the name of DHANANJAY, since 2019 that this service is not satisfactory and of no use to me in the future. I asked for my refund but no positive response received.
A few months back, I received a call from Mr. Rahul Arora, I mentioned clearly kindly cancel my membership and he affirmed the same. Now, he is again calling for the same.
Their services are not satisfactory since the beginning, they breach customers through false promises. They didn't provide my refund and lied about the future services to open a gym and I struggled a lot to book even the complimentary services and their customer agents use customer personal details to reach for his private business. Referring to Mr. Rahul Arora for Modi Care business on June 21, 2020.
I was not expecting such kind of service from a reputed company.
Today, I sent this in the email to customer care and DHANANJAY. In response, I received an auto-generated mail mentioning, "This is to inform you that our operation are closed till 20thJune'21 as if now."
If they are not operational then how are they calling us to pay money.
Please look into the matter.