Country Holidays Inn & Suites Complaints & Reviews

Stop #fooling and #cheating people.

I visited their Country Holidays webinar/office in Vivanta sector 21 Dwarka to know about their membership plans on 30th Jan basis their invite. People there e.g. Shivam, Ajay and Mohit Saini explained me the plan and then converted 205000/- into EMIs and took 10000 as down payment without my consent to their pathetic membership. When they brought me the agreement and I read it completely, few major offers and commitments were missing that they had explained. I negated to go ahead and to take membership as I didn't want to continue. Told them to reverse the amount and didn't sign the the agreenent too. However they said no to reverse the transactions.

Customer service people are of no use as they have the scripts to read nor they listen to or resolve customer concerns.

I need my remaining refund to be processed ASAP

I took a membership of 10 tears and paid around 60000. Soon after I took my membership, corona issue raises and whole world was almost into lockdown. Also I faced some financial crisis and so unable to pay the remaining amount. So I requested CHIS to cancel my membership and refund the amount back as I haven’t availed any of their services or facilities. But every time when I contacted customer care, they are not at all willing to cancel my membership or refund my amount. The only thing they mentioning is to pay the remaining amount, else the paid amount is o[censored]seless. We even contacted the manager who actually compelled us to start this membership, but now he is behaving in a very rude manner. I lost bulk amount of my money and is helpless now.

I am a member with CHIS and have paid 1.50 lakhs and have been paying annual maintenance fee. They had made promises of booking in 4-5 star category hotels.

However, when i enquired to book a stay for 5-6 nights, they mentioned they only have 3-4 active properties across the country (india).

and the hotels suggested by them are 1-2 star only- which are priced at INR[protected] per night on makemytrip

i have mail trail of 20-25 emails - where they have simply replied - they have done their best

this is not the first time, they are troubling. Like many others, i feel cheated

We are 3-4 members who have joined hands and are planning to approach a lawyer so that we can take legal action. In case anyone else wants to join please message/ email me.

I purchased this membership in April 2020 and paid 155000 for 10 years of domestic and international package and soon after the purchase there was a lockdown and I was unable to use my membership and there was a mishap in the family and I informed the concerned person to cancel my membership but he refused to do so and told me to use it and i[censored]nsatisfied I will process the refund. Inspite of many calls and msg they simply refuse to refund. After that I went to meet them personally at there office but The manager Mr Rahul Arora was so rude and even told me to do what ever I can do in a legal way but we will not refund ur money. Recently on 26 august I avail there services for two days to Shimla at larisa resort my stay was ok but there bathrooms were stinky and towels were smelly. Please help me to get my money back am in a great agony

On Saturday (28.08.2021) at 4:33 PM I received a call from [protected] regarding gift voucher as my number is selected through Mahindra Car company, In this regard she said to visit with your spouse at Piccadilly Hotel Center Complex, Shivaji Marg, Janakpuri, New Delhi-110058, In this regard, we visited the same address and met Mr. Rajesh Kumar Venue Manager & Mr. Manish Kumar Take over Manager, they advised me to purchase their holiday package...

On Saturday (28.08.2021) at 4:33 PM I received a call from [protected] regarding gift voucher as my number is selected through Mahindra Car company, In this regard she said to visit with your spouse at Piccadilly Hotel Center Complex, Shivaji Marg, Janakpuri, New Delhi-110058, In this regard, we visited the same address and met Mr. Rajesh Kumar Venue Manager & Mr. Manish Kumar Take over Manager, they advised me to purchase their holiday package which cost of Rs. 2, 05, 000.00. At the time of booking I am not able to understand their false/fake scheme and I had paid the Rs. 2, 05, 000.00 through my credit card. Next morning (29.08.2021) I found some negative reviews against the said company on google website posted by some unsatisfied customers, than I sent the mail to cancel my subscription or stop further proceedings. After that I got reply from the said company that my money is non-refundable due to company policy. they said that you can avail our service. We requested so many times over mail and calls to customer care as well available numbers but they were misleading and misbehaved with me and my family.

M.No. [protected]

I bought CHIS membership of 105000 for 5 years, the team didi tell us the benefits but not the hidden charges, I got welcome call, they say you have 8000 + gst charges very year even you don't avail the benefits. If i knew they will charge us 50% of total amount as maintenance charges in 5 years i would never bought this service. This is a scam. I have not used any benefits neither got the User ID yet . I want my 100% amount back.

Holder Name : Shiwani Thakur
Email: [protected]@gmail.com

FRAUD ALERT!!! They don't deserve any ratings. Initially they will make big promises about their tie up with 3-5 star hotels but later will not deliver. They continue to advertise using Mayfair Goa, Hyatt Gurgaon, etc pictures but upon asking for bookings there, they will tell you they have contract renewal issues. I took up their membership in august 2018, and except for 3 complimentary offers and 1 trip to Goa have not been able to avail any stay since last 2 years.
They keep making excuses about availability, peak timings, etc. and always blame the customer on the name of "procedures" . After 1 year of service they stop providing services and get into complaining zone of "non-availability" despite of reflecting pictures of different hotels on their website and Application.
PLEASE DO NOT buy country holidays Inn package.

I have bought their plan by giving 1.5 lakh rupees.
They promised to give 4-5 star hotel worth 8-10k.
Whenever I ask for booking they don't have any good property available.
Most of time they don't even respond or book.
The company Just looted me.
I have chain of mail with 50 times i have asked to resolve my query but they don't care at all.
I am in talk Delhi based lawyer to file a case against them.

After views your customer complaint, I want to cancel my membership
CHISDEL779375. Kindly refund the monay at the earliest.

Bfkckkc

These guys are promising for multiple properties at different different locations in India and abroad on their website. But once I paid the AMC amount and requested them to provide the desired property, They thoroughly rejected it and said that they don't have any property listed on their website and for now only having total two substandard properties at all (Mukteshwar and Jim Corbett). When I asked them to provide the property o. My desired location then they asked me to resolve the matter in max 2 days( eventually it became more than a month now). They stopped picking your calls and will never give you a callback. Over the top, you can not get a reply on their WhatsApp number as well. This is a fraud company looting customers money in broad daylight. I am in if someone is planning to file a FIR against these guys. I have proper recording of our conversation for future references.

Took a 10yr domestic/international plan from CHIS in 2019. Since starting faced issues with booking and wanted to cancel my membership but they refuse to cancel and just convered it into 5 yr domestic plan.

After that also several times faced issue with reservation as reservation team provide pathetic customer service.From past 4-5 months they are refusing reservation on the listed properties on their app and website and provide vague/ stupid reasons.

Sales team makes false promises. Reservation team really bad and management don't bother to listen to customer grievances

I want them to cancel my membership and provide refund.

Manu Khanna
CHISGND775937

I have purchased a 5 yr domestic plan for amount around 85000 and also paid additional 2 yr AMC (around 8000). Since starting of my membership, I am facing lot of issues in doing booking through them but from last 6 months, they are not even able to provide any service at all.

Sales team made false promises.Reservation team provide worst customer service and higher management is not even bother to listen to customer grievances.

I want to cancel my membership and want to get refund.

Manu Khanna
CHISGND775937

After a long awaited mailings with Country Holidays Inn and Suites i am writing this complaint. They trap the customers with various offers. I paid an amount of Rs150, 000/- through credit card in installments, on Nov 2017. I have to fight every time to get the location and the hotel of my choice. None of the hotel was the standard they showed on the slides.
Now from the last three months i am mailing for reservation in Himachal and every time i get the same reply

Greetings from Country Holidays Inn & Suites !!!

"We regret to inform you that the requested location is not active yet (Due to some internal issues in terms of the contract renewal process)

Active locations are as follows:-

· Mukteshwar

· Jim Corbett


Kindly advice"

Was this statement given at the time of taking membership, that you have to plan according to their will. My money and time has been stuck with these fraudsters. I want the full refund of hard earned money i gave to them.
Moreover they are now trapping with these statements
"If you pay your Annual subscription charges now (In Advance) so we can offer you a 20% flat discount on the total payable.

ADVANCE 03 AMC BENEFITS

01 Years Membership Extension
02 Nights/03 Days with 01 Room - Stay at Mukteshwar ( Complimentary ) VALID TILL DEC'22
01 Nights at four-point by Sheraton hotel ( Complimentary ) VALID TILL DEC'22
No need to pay any Annual charges till a total of the next 21 Nights (These nights can be used in the whole tenure)
20% Flat Discount

Annual Subscription charges - Rs.9, 499/- ( Inclusive taxes )

Total Payable charges - Rs. 9, 499 X 3= 28, 497/-

NOW Total payable charges - Rs. 22, 797/- ( After 20% discount and Benefits )

You will be astonished that none of the toll free number works.
Through this medium i call all the residents of Punjab to contact me and to file legal case. [protected]

We all are robbed kindly make group of people and we look forward to this fake company my wattsapp number is [protected] Yashish soni My Membersgnumber is CHISOMRTK6460

We paid 1.50 lakhs rupees for 90 nights. That means 1667 rs / night. This is the lump sump money oaid to them couple of year back. On top of that they charge approx Rs 8000 per year for 6 nights. That also make rs 1334/night . So in total they charge rs 3000/night for a so called 4 star property. They on their app and site show reputed brands chain of hotel whose tarriff is for sure more than 3000/, night. When you send them request for booking they offer a property worth much lower than rs 3000/night available on any of the hotel booking website. My question is when i am paying 3000 rs for a night why would i settle for a property 3 star available at rs 1500. This is sheer cheating.

This company is just exploiting the consumers. They called me and said you won 3 vouchers of various brands and called me at their place and wasted my 3 hours and in last they gave me the discount voucher of Rs.100 and on call we are distributing free vouchers worth Rs.10000 the employee with whom i had words on call said our company don’t deal in discount vouchers but actually they gave me the discount vouchers of rs 100

Dear Sir,

I would like to request for the cancellation of my membership from the CHIS. I want to cancel the membership due to fake promises with us.
Mr. Sumit and Mr. Mohd. Javed following point describe us at the time :-

1. Membership amount deducted from my credit card 60, 000/- and sales person promise me to they will convert this amount in 36 emi but they aren't. nobody responds about this matter.br...

Hi,

I paid for 5 yr domestic membership plan to this company on 30th Jan'21. Due to Corona, the sales person (Mr. Narayan) committed me to extend the membership and plan I would not be able to avail them due to current covid conditions, also he said if I would not be satisfied with the services of the company then I can take the refund of the money I paid after 15 k deduction. It is also mentioned on the company portal. Sales...