Country Holidays Inn & Suites Complaints & Reviews

Sir,
This is last time i am informing you about fraud done by your employee to us. No response is there not at all. This is very shameful that even your helpline members are saying we cant do anything.. This way you are earning money by cheating us. Now i will put this on social media. Nothing is done in last 2 month our 1.5 lk is totally wasted.. Your employee kurshid ahmed will be sue in court for giving us wrong details.
Nishita sachdeva

I have taken 10years membership of chis 1 year back and paid rs 180000 for membership for my family of 2adults and one child. I was told that membership entitles 2adults and 2child or 3adults for 6nights stay per year at their 5*hotels free of cost and i have to pay annual maintainable every year and they have offered some complimentary stay also.
In the first year when i applied they demanded that i have to compensary take breakfast at the hotel and pay rs 1500/- per day for the same. From 2nd year in addition to compensary breakfast they are also demanding money for extra bed (Rs1000/- per day), even if you don't need extra bed
As far as other offers/freebies, they won't let you take it on one or other pretext and make you literally feel like a beggar and for every booking you need to persue the matter for 10 days and loose your shanti
The cost for 6 days booking for 2 adults and 1 child will be
1) emi for the amount of rs180000 paid, calculated at 8 percent interest-rs25000/-
2) annual maintenance rs 7000/-+gst
3) compulsory breakfast cost for 6 days - rs500x3x6=9000/-+gst
4) extra bed - rs1000x6=6000/-+gst

Total cost for 6days-rs 47000/-+gst
Total per day hotel cost - rs 7800+gst

Most of the hotel's of chis are 3 or 4star and cost less than rs 5000/-, except few hotel's of delhi and ncr
Therefore think twice before taking the membership as you will definately loose your peace for no benefit and so don't get trapped in false promises
Naveen kumar
Chis membership chisrg775027

What is the point of buying membership when I cant get a booking??
Bookings and holidays are planned during vacation time only.
Also, I had booked my air tickets in August and soon after booking the airtickets, I sent a message to CHIS for hotel booking and I was asked to send a message in November.
Now, CHIS tells me that the booking can not be made due to peak season. Vacation period is peak season only as all plan their holidays then and the demand is high. That was the reason I asked for a booking of December in August in order to avoid any last moment unavailability issue. BUT IM FACING THIS PROBLEM.
This is very unethical and unacceptable.
If CHIS would have informed me earlier, I could have booked a hotel myself at reasonable prices which I am not able to do since the tariffs have increased and in many properties whose price seems fine are sold out.
I have many email correspondence with Mr. Gurtej and Mr. Abhay regarding the same but the response and service I received from a company belonging to service industry is just too pathetic.
I look forward yo seeking a solution and better services.

Regards
Anekant Jain
[protected]
Membership no. CHIS773267

Yes this is a fake company and as mentioned before in the other complaint they promise so many thing in verbal but in written you get totally different and yes mr ajit is the best in manipulating at rajauri garden branch. Please do not take the membership or visit there office if you receive message for coupons and holiday gift they will sale you the membership and if you are not satisfied they will keep denying to refund the money and will keep you posting to take the service and will talk totally different over the phone as its a verbal communication bt the written you will get is totally different. They will response only when you will ask for the refund untill then keep trying no response from then. Even i am the victim of there fraud promise and have put the dispute with my bank. Thought its mentioned in there refund policy page they will keep saying that its not a valid reason to refund you the money and we never denied the services they are into this cleaver business for so long and they know how to fool people. I am also going to consumer court with all the proof to fail a legal complaint against this company. Don't trust mr rahul arora he will ask you to mark the complaint as resolved and then will not going to revert.

I m writing about the disappointments we have witnessed from chis (Country holiday inn & suites). The company gave us false promises when we purchased their membership. But when i tried to use them, they denied for most of the things committed at the time of payment. They take customer's money in advance and promise to provide a hotel room whenever needed in certain places in the world. I paid 1.5 lakh for 10 years. This company promise us...

Provisional membership no - chissrk778141

I had complained about the misrepresentaion of categories of the hotels on 1st oct 2019, but it was of no use, rather the chis staff namely rehaan, shahrukh and some rahul arora started blackmailing us when we asked them for booking a hotel for one night. They told us to withdraw the complaint from the consumer complaint website, in order to get the booking. They also told us that our membership has been blocked and it will only be unblocked if i mention the word resolved under my complaint. I am planning to sue them in consumer court very soon because my hard earned money is not meant to be wasted on such fraudsters.

User id - id - 773739

While going for booking,
1. Chis team pressurizing for accept their unnecessary conditions / policies which are not declared while signed the agreement.

When we have denied, they said that - they can't proceed for booking. Mail screen shot attached

2. Presurrizing for remove these complaints before request for bookings on mails and whats app. Screen shot attached.

3. Since starting with chis, we’re suffering lots while going for bookings, why we'll wait for our bookings when we've paid money to them in advance, chis is taking 5-6 months for booking. Mail screen shot attached.

Why we'll always follow their terms, is there anyone who can help us from this matter?

Chis team is making their salaries by doing frauds with their customers.

Chis sales team - selling products by wrong commitments (Mr. Nadeem was our sales representative)

Chis reservation team - never accepting bookings on time and asking for accept their unwanted conditions (Mr. Ananad debey is booking representative)

Pls. Block this company as a fraud. Because we don't want that this situation will repeat again with others, money waste, time waste and totally mentally harassment.

If something will be happen bad, all responsibility will be in chis account.

Dear sir/mam,

This company is doing fraud in an organized manner. Here i will narrate how i am trapped and cheated.

This company looks for targets at mall and petrol pumps etc, just to confirm ones' income group.

Like others, i was once in mall with my wife, there a person asked me to fill a form. Then later after that day, i got a call saying congratulations sir you are our lucky volunteer, please collect your free hotel stay and movie voucher. I asked them, i have very busy schedule, can i you handover it to my peon or so. Then they said, sir! Only you along with your wife can collect the voucher. When i along with my wife reached at their venue in greater noida, they asked to wait for presentation first (Misleading).
Mr. Ajay from chis attended us at gr noida and first he asked whether purchasing of anything lies with you or your guardian's permission is needed. Then, he started presenting the packages of hotel stay. First, i was not listening to them, only thing i need was free voucher. But they have tactics to involve the persons, and i got hallucinate and started participate with him. As and when i enquired, his boss just two meter away at other chair comes to us and explains the doubts. They made all the wrong promises, said things which were not there in their terms and conditions agreement. They told me everything that their commitment is mentioned on their site and in agreement also and rest of the points they will mail to us [false]. Which is again a wrong commitment and misrepresentation.

(1.) they told us that they will provide us 5 star hotels and resorts. Now they are saying 4 star 97% and only few 5 star 3% hotels will be in options.
(2.) 70 days in 10 year with including complementary breakfast. (Which is 100%) sure. I have to pay for lunch or dinner if i take and they will provide 30% discount on food bill.
But customer care person told me breakfast would be chargeable.
(3.) they said we have properties around 600 of them that we owe which is again not true. They said that we have to pay amc (Annual maintenance charge) rs 7000+ gst.
(4) package offered to me -room type 1bhk for t1.

Package amount was 1.4 lac i made payment of 50000 (Paymnt date 6 oct 2019 from ac-[protected] sbi) rs and rest was to paid in instalments but that moment they offered me additional air voucher of worth rs16000 (White lie) if i makes the half the amount of package. Then i made another payment of rs 20000 (Paymt date 6 oct 2018 from account [protected] sbi) to make it half payment. But this offer was verbal not on agreement. Hence, i didn't get the same

There is message at their website saying you can use our mobile app for easy booking (Misinformation/misleading). I checked their app for booking, and i found no property available for the desired period. I wrote the email for the same but they didn't accept my analogy.

I lost faith in this company and writing email to cancel the membership but they are nt getting agreed and simple bound me to use their services.

In such circumstances i request you to cancel my membership and arrange to refund our amount of rs. 70, 000/-, since we have lost faith in the company and don’t want to continue with the membership.
Since i haven't used their services and as per there verbal commitments i want my hard earned money back.

Arun kumar
Id-chisgnd775561 (Membership id)
Mob no-[protected]
[protected]@gmail.com

Hi team,

I have filled one coupon at shoppers stop mgf gurgaon, a months ago where the person told me that ‘country inn’ has opened new hotels at few locations including shimla, jaipur, goa etc. And they will provide you 2 nights/3 days stay at their new hotels if your names comes in lucky draw.

From few last weeks i was receiving calls from a girl she was telling her name pooja informing that i won the lucky draw for free vacation along with pvr voucher. I was not willing to go as i don’t trust in these offers, so i denied. But she kept on convincing me that i just have to visit the picaardily hotel janak puri west with my fiance for collecting the freebies. I finally said okay, i will come.

They sent me a text message from pooja –

Mr. And mrs. Today both are invited to collect your gift vouchers your 1st voucher is 1 couple pvr movie tickets 2nd voucher 2night & 3day holiday 3rd voucher 10000 to 15000 vibes salon 4th voucher rs 10000 yearly discount in international holiday voucher collect your voucher at for all details.. Plz take a 45 minutes

Venue address: piccadily hotel ground floor near by district centre complex, block - a1 janak puri west - 110058
Your entry code : ra1819
Regards :- pooja

Yesterday october 20th when i visited given venue then ashish and 1 other person tried to convenience me to buy a holiday package by doing lots of false commitment like:

We have 5000+ hotels in india
We have hotels in around 30 other countries
You will not get any issue while booking restaurants at any time including 25 dec to 5 jan if you informed us in advance.
We have at-least 7-8 options in each cities.
Each option is a 4-5 start properties
You will save at-least 50-70% on each stay. Etc...
You can made on any dau of month.

But when i come back and search about your companies review i found lots of complaint about your company, peoples are saying that most of the time all good options are showing sold out even if we are trying to book in advance.

On your website:
International hotels are very less as compared as i was told

You are providing only room only package i have to pay extra for breakfast and dinner but when i am booking directly with b/d i am getting better options.
I have paid 40, 000 for 2 weeks holiday so it cost 28260 per week (20, 000 + 8260 ams) for room only package but for the listed hotels i can get same 6 night package with b/d with less and i have no limitation for listing hotels.
I was told that voucher can be used in any month but when i am checking those vouchers it says i can use them in between feb - sep only.
They gave me complementary flight voucher which are not valid on your website.
In forms they have mention 2010 instead of 2019.
In stamp paper they have not fill up any date & package amount description.

Is this the way of chis to promote? These are the values of company by cheating & giving false promises.

I want the amount to be refunded asap. Other wise i have to take legal action.

Contact # - [protected].

Thanks
Ashish

My registered membership no. Chissrk776866 by the name of poonam sugandh
As i was sold membership on 9th apr'19 on the basis of wrong commitment by chis sales person that vacation package will be for an amount of rs. 1, 40, 000/-. That the package will be for 15 weeks i. E. 7 nights and 6 days a week. It is submitted that you assured that properties provided by you the notice shall not be below 4 or 5 star hotels. Sales person committed that package will be for 2 adults and 2 children (Your family member (You, your wife, both daughter are covered for one room without extra bad charges till 12 years of age, you will get additional sofa cum bad in every properties free of cost (Inclusive in the same package) whereby sales person further assured that any family friend/ non-member can also be taken on vacations on the membership of the already existing members in the same hotel on the same time but on welcome call chis customer care representatives told me that they can give assurance only for one room and only 10% chances for second room in non-peak season only. It is submitted that chis further promised to me that various vouchers will also be provided to me i. E. Rs. 3000/- food voucher, 2 night 3 day stay in jim corbett and 1 night stay at hyatt residency, gurgaon. It is submitted that your company official’s sales person intimated to me that the booking has to be made before 72 hour for domestic vacation and 1 month prior for international vacation. That after several perusals, i showed some interest to take the aforesaid package.
3. That your sales person asked me credit card to check the existing offer from chis on credit card for which i provided you the credit card of my bank account. It is pertinent to mention here that without taking prior permission of me and describing the offer, your sales person swap the credit card for the advance payment of rs. 20, 000/-. I was left with no other alternative otherwise to purchase the aforesaid package. It is submitted that whole payment for the aforesaid package was made by me and then an agreement was executed between you and my wife (Poonam sugandh). It is pertinent to mention here that your sales person assured me that copy of the original agreement and a welcome kit shall be provided but till date same was provided after 5 months later (I was sold membership on 9th apr'19 and welcome kit was sent to me in sep'19 after numerous requests. I had asked several times for the original agreement and welcome kit but it was of no avail.
4. That after one week i received verification call where i came to know that aforesaid package for 15 weeks that include 7 day and 6 nights per week. It also came to me that prior intimation of 15 days for the booking has to be made for domestic vacation and prior intimation of 30 days has to be made international vacation. It is pertinent to mention here that you also denied that no family friend/ non-member shall be allowed to book the second room on the same hotel & resorts for the aforesaid package. Your company upon verification call intimated that in addition to the already made membership payment, i shall also have to pay rs. 7, 000/- per vacation 6 night & 7 days as amc charges plus gst. The said fact about amc was not at all intimated to me at the time of sale of the policy.
5. That after a span of time, i was planning for vacation to mussoorie and as per the terms and conditions i booked for the aforesaid package via mail. It is pertinent to mention here that you provided the properties for mussorie which are not up to the commitment as provided by you and the same was objected by me. It is submitted that i have asked you to provide some other properties but you failed to do so.
6. That i wanted to use its 1 night complementary holiday in four points by sheraton, aerocity, new delhi replacement of hyatt regency, gurgaon with breakfast and the booking was made for the same. It is submitted that one of the officials of you the advised to me that booking at the four points by sheraton, aerocity was not available and same could be booked for lemon tree hotel, aerocity but i asked other resort properties. So your reservation team suggested ashoka resorts, kapasahera (I objected because that properties was cheap and not 5 star properties. But to the utter shock of me that you the again failed to provide services as per assurances given by you. It is submitted that you assured to me that the vacation package will include 2 adults members and 2 children but you while booking of the complementary package of sheraton aerocity intimated that 2 members and 1 child below 6 years shall be allowed in your membership and extra bedding charges has to be paid for 7 years old elder child members. I refused the same that you previously assured to me that package will be for 4 member’s. I. E. 2 adults and 2 children but the same did not happened. I surprise that i was assured by you at the time of the booking that the children upto 12 years shall be allowed to stay in same room, but when i enquired from the hotel, i was intimated that only one child below 6 year shall be allowed to sleep in one room and need to be paid extra bad charge for second 7 year child. That once again i was planning for trip to switzerland and prague (Czeck republic) and made the booking prior to 1 month. I had asked you to provide the properties in switzerland & prague but you have failed to do so by saying that chis doesn’t have any property in switzerland & prague (Czeck republic) and same cannot be further executed whereas your sales person show the dream to my wife for switzerland only. The deficiency and mollified intent of your company is evident vide i email dated 24.05.2019, 25.05.2019, 19.05.2019, 27.05.2019 17.04.2019, 10.06.2019 amongst others.
8. As i received my chis portal credentials in the last week of may’19 to access chis portal as a member there i found that all given offer is valid till 6 months only, from membership start date. And shocked that sales person offered 5 bonus weeks whereas on portal mentioned only 3 bonus weeks which also valid till 6 months.
Regarding it, i visited on dated 1st jun’2019 in your chis branch eros metro mall, 2nd floor, near dwarka sector 14 metro station, dwarka and meet the branch manager abdul khurshid and rafiq where i showed my disappointment by showing the experience with chis services and talked to refund the complete amount where abdul khurshid & rafiq promised to that your complete amount would be refunded. But after he didn’t reply of my phone call and email.

9. That country holiday inn & suites pvt. Ltd. Always failed to provide the services as assured by your sales person (Shahrukh & rehan), so being aggrieved from the aforesaid acts i via email asked to terminate the package and made the refund as soon as possible. But you did not pay any heed to the same.

Request and warn you the last time to refund my amount inr 1, 60, 000 (One lakh sixty thousand only) inclusive bank interest which i have paid as emi interest because of your sales person deceived where they said no cost emi.
But bank charges.
I couldn't avail even a single service because of these incidents and lot of fake promises.

Dear,

In reference to the above previous complaint against CHIS still they didnt fulfill their commitment to pay my interest amount of Rs. 10, 000 /- as the other representative Mr. Yogesh is also made fraud commitment as after his given statement by mail.
Mail is also attached

Now i would like to take back my said amount on immidiate effect.

On the other hand CHIS is also pressurized to the customer to close their complaint immediately. Now it will not done as previous.

Regards,
Kamal Kurdia
[protected]

Membership no. Chis778009

I received a call on from representative of chis (Lucky mathur and raman rathore) who offers me some gift vouchers (Like couple movie tickets, 3 days and 2 nights hotel stay in india and a parlour voucher worth rs. 15000/-) and collect the same from holiday inn, mayur vihar, delhi. When i inquired whether there is any presentation or a membership package, the said person denied and said that i have to just collect the vouchers and nothing more (I have voice recording) [misguidence]. I went there along with my husband and instead of giving free vouchers they asked me listen to their presentation for 45-50 minutes and it is compulsory. Ms. Simran attended us, then the trap was being set, we listen them carefully and trying to clear our doubts. Every time i raised query she called someone else to come (Mr. Kuldeep, take over manager is also there to clear our doubts and explain the policy) and then it all started. They made all the wrong promises, said things which were not there in their terms and conditions agreement. They told me everything that they committed is mention on their site and in agreement also and rest of the points they will mail to us [false]. Which is again a wrong commitment and misrepresentation.

(1.) they told us that they will provide us 5 star hotels and resorts. Now they are saying 4 star 97% and only few 5 star 3% hotels will be in options.

(2.) 70 days in 10 year with including complementary breakfast. (Which is 100%) sure. I have to pay for lunch or dinner if i take and they will provide 30% discount on food bill.
Now customer care person told me breakfast will be chargeable.

(3.) they said we have properties around 600 of them that we owe which is again not true. They said that we have to pay amc (Annual maintenance charge) rs 7000+ gst.

(4) room type 1bhk for t1.
Now they are saying it could be or not as per hotel.

(5) we have to pay rs. 65, 000/- and rest in emi after 2 or 3 year as per our convenience. After payment of rs. 65, 000/- mr. Kuldeep told us if we will pay rs. 15, 000/- more, then immediate cash back of rs 5, 000/- will credit in our account. [fraud], then we paid another rs 15, 000/-. After paying the same when we did not receive the cash back, we inquired and then we were told that 5, 000/- will be deducted from the total membership cost in future. They told us they will send a detail mail. But there is no mail till today.

(6) they said that the membership can be cancel within 14 days and full amount is refundable which i paid (Rs. 80, 000/-). We were told that this term is available in the website of chis. However when we checked there is no such term and conditions.in fact the website says that “membership is non refundable under any circumstances.”

When i received a call from the customer care i told them the promises that were made. They told me that it is not in our terms. And when i ask her how am i not eligible if the membership sold to me with misrepresentation and false commitments. She told me we can't do anything.

It appears that we have been cheated since, we have not received any email from chis detailing the term and condition as promised on 2nd october, 2019 by /ms. Simran and mr. Kuldeep sing negi.in such circumstances we request /you to cancel our membership and kindly refund our amount of rs. 80, 000/-, since we have lost faith in the company and don’t want to continue with the membership.

On 3rd october after my first complaint, i received a call from mr. Dhanajay mishra (Venue manager), i explain my issue and concerns, he also made promise and gave verbal offers. When i asked him to send the same over email, he said that he will revert. But i have not received any email that reflecting such promises.

On 09/10/2019 i received a call from ms jyoti (Customer relationship manager), to show her concern fro customer. Again i explained her every thing, but amazingly she started bulling me instead of solving. Her word are "aapke pas kkoi raasta nahi hai, aapko hamare hi pass aana padega, hamari term pe hi rehna padega, koi aapki madad nahi karega... Bla bla"

When i am explaining my all problems to senior person and he did not doing any solution for customer satisfaction it means, seniors and company is allowing there representatives to tell lies to sell the membership and do fraudulent activities and sell service by using unfair practice.

In such circumstances we request you to cancel our membership and kindly refund our amount of rs. 80, 000/-, since we have lost faith in the company and don’t want to continue with the membership.

In case we do not receive positive response from you or we do not receive our money back we will be have no other choice but to take recourse to legal proceeding holding you liable for harassment, loss, damages and other consequence at your own cost.

Since i haven't used their services and as per there verbal commitments i want my hard earned money back.

Manisha pathak

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Travel & vacationscountry holidays inn & suites refund of money
Country holidays inn & suites — refund of money

1 review
India
Vandyvandy on oct 12, 2019
Mark as resolved

The provisional membership number given is chisdl777543 but not accepted by me. This is to highlight the issues in consumer complaint forum how unethical practice and false promises was done to me by country holiday inn suites reps and took advance payment. I have taken up matter number of times with chis to refund my money as i have not taken any services. I did not take service due to mistrust & wrong doing by them but till date no respite. The facts as follows:
I received a call from the rep of chis to attend a meeting at mgf mall gurugram at chis office to avail offers. During the meeting with sales rep of your company (Country holidays inn suites) on 19 sep 19 at gurugram office, it was informed me that six nights and seven days along with flight ticket will be given for dubai, but documented complimentary three nights and four days only. On query to sales rep, he informed that as on date this will be written but on activating membership he will provide six nights and seven days. On speaking with customer care call, it was informed that only three nights and four days will be given and that is company policy and no addition will be done under any circumstances, to my surprise she also informed flight ticket up to costing 30000/- will be paid by the company rest customer will have to bear the expenditure which also not brought out by sales rep any time. I have forwarded the copy to company through email wherein clearly they added 30000/- capping later on without my knowledge and same accepted by your sales team that aisa karna padta hai. Sales rep also given assurance that he will provide free tickets at fararri world and three amusement parks including stay at atlatis hotel at dubai which now i understand is not a fact. This is pure breach of trust, giving misinformation for alluring the customer to sell the product. Not providing accurate information is against customer rights.
The sales rep also informed that paid amount (170000) will be converted to 0% interest emi for 12 months. On query from bank it was informed that no instruction for paid amount received from merchant. On query to sales rep he informed that he will get it done later on first accept the call from customer care and activate the process. On query from customer care, no instructions for 0% interest emi are exist at their end. It clearly appeared wrong information/false assurances have been given to me for selling the product. This is total unethical practice wherein consumer goes to financial and mental trauma.
I told sales rep of company that i like to visit usa wherein i would require staying longer period i. E 21 days in one stretch. The sales rep informed that u can take advance holidays from the company. But on speaking to customer care it was informed that it cannot be more than 14 days in a year and that to i need to put gap between two holiday’s ie first avail 7 days then gap for 1 month and avail next 7 days. Why somebody will go to usa tour only for seven days after taking expensive ticket and visa charges. It means this package does not meet my requirement so it became more clear to me that i have been provided wrong information to just the sell product. I am undergoing severe mental agony after knowing all the facts.
The sales rep also informed that agreement can be cancelled within seven days and same is available on our site without referring to any condition and he assured me that i am getting better deal so lock in now before i lose the opportunity. I made the advance payment of rs 170000/- on 19 sep 19 at 2108 h before signing the agreement. On trust, paucity of time and payment already made, the agreement was signed without going its nitty gritty. The agreement is unethical and does take care of consumer right which also against the law. Thereafter, on finding above areas of concern i told him to get cancel my agreement as i have not availed any facility / service so he said u avail the facility of any holiday i will get it cancel the agreement once u r reporting dissatisfaction of our service. I got alarmed and initiated in writing for cancelling my agreement on 21 sep 19.
The sales rep also informed that maintenance charges required to be paid only when u avail holiday and not annually but agreement signed brought different language at so many places after i made the payment.
In view of above said concerns clearly brings out the story of bad service, mistrust, misinformation by sales rep o[censored] r company and spoiling the image wherein the customer (Old lady) has been suffering heavy mental stress and financial stress since i have come to know that i have been duped by the rep of your company by giving false assurances, wrong doing and therefore my vacation agreement is cancelled from my side as i have not availed any service till date and return my money immediately.
The numerous discussions on the subject with the sales head mr. Zafar and rep mohit saini have already taken place but none of concerns resolve till date and case cannot be resolved also because they did false promises to me. How sales team could have resolved the issue as they only did the wrong thing. I informed my cancellation of agreement to company on 21 sep 19 in email because of false assurances, wrong doing, misrepresentation of facts, breach of trust and customer dissatisfaction. I have not taken any services of the company and will not be taking any services in future. Hence no one can force me to take the membership. On account of mistrust, wrong information provided i thereby declare to company my agreement dated 19 sep 19 is cancelled and they need to return my money immediately. I have not availed any holiday package from them hence it is necessary on their part to pay back the money. Not returning the money is against consumer rights and unethical.
It was well informed to chis that i would be taking up issue in social media as my case not resolved and my money is not refunded.

The provisional membership number given is chisdl777543 but not accepted by me. This is to highlight the issues in consumer complaint forum how unethical practice and false promises was done to me by country holiday inn suites reps and took advance payment. I have taken up matter number of times with chis to refund my money as i have not taken any services. I did not take service due to mistrust & wrong doing by them but till date no respite. The facts as follows:
I received a call from the rep of chis to attend a meeting at mgf mall gurugram at chis office to avail offers. During the meeting with sales rep of your company (Country holidays inn suites) on 19 sep 19 at gurugram office, it was informed me that six nights and seven days along with flight ticket will be given for dubai, but documented complimentary three nights and four days only. On query to sales rep, he informed that as on date this will be written but on activating membership he will provide six nights and seven days. On speaking with customer care call, it was informed that only three nights and four days will be given and that is company policy and no addition will be done under any circumstances, to my surprise she also informed flight ticket up to costing 30000/- will be paid by the company rest customer will have to bear the expenditure which also not brought out by sales rep any time. I have forwarded the copy to company through email wherein clearly they added 30000/- capping later on without my knowledge and same accepted by your sales team that aisa karna padta hai. Sales rep also given assurance that he will provide free tickets at fararri world and three amusement parks including stay at atlatis hotel at dubai which now i understand is not a fact. This is pure breach of trust, giving misinformation for alluring the customer to sell the product. Not providing accurate information is against customer rights.
The sales rep also informed that paid amount (170000) will be converted to 0% interest emi for 12 months. On query from bank it was informed that no instruction for paid amount received from merchant. On query to sales rep he informed that he will get it done later on first accept the call from customer care and activate the process. On query from customer care, no instructions for 0% interest emi are exist at their end. It clearly appeared wrong information/false assurances have been given to me for selling the product. This is total unethical practice wherein consumer goes to financial and mental trauma.
I told sales rep of company that i like to visit usa wherein i would require staying longer period i. E 21 days in one stretch. The sales rep informed that u can take advance holidays from the company. But on speaking to customer care it was informed that it cannot be more than 14 days in a year and that to i need to put gap between two holiday’s ie first avail 7 days then gap for 1 month and avail next 7 days. Why somebody will go to usa tour only for seven days after taking expensive ticket and visa charges. It means this package does not meet my requirement so it became more clear to me that i have been provided wrong information to just the sell product. I am undergoing severe mental agony after knowing all the facts.
The sales rep also informed that agreement can be cancelled within seven days and same is available on our site without referring to any condition and he assured me that i am getting better deal so lock in now before i lose the opportunity. I made the advance payment of rs 170000/- on 19 sep 19 at 2108 h before signing the agreement. On trust, paucity of time and payment already made, the agreement was signed without going its nitty gritty. The agreement is unethical and does take care of consumer right which also against the law. Thereafter, on finding above areas of concern i told him to get cancel my agreement as i have not availed any facility / service so he said u avail the facility of any holiday i will get it cancel the agreement once u r reporting dissatisfaction of our service. I got alarmed and initiated in writing for cancelling my agreement on 21 sep 19.
The sales rep also informed that maintenance charges required to be paid only when u avail holiday and not annually but agreement signed brought different language at so many places after i made the payment.
In view of above said concerns clearly brings out the story of bad service, mistrust, misinformation by sales rep o[censored] r company and spoiling the image wherein the customer (Old lady) has been suffering heavy mental stress and financial stress since i have come to know that i have been duped by the rep of your company by giving false assurances, wrong doing and therefore my vacation agreement is cancelled from my side as i have not availed any service till date and return my money immediately.
The numerous discussions on the subject with the sales head mr. Zafar and rep mohit saini have already taken place but none of concerns resolve till date and case cannot be resolved also because they did false promises to me. How sales team could have resolved the issue as they only did the wrong thing. I informed my cancellation of agreement to company on 21 sep 19 in email because of false assurances, wrong doing, misrepresentation of facts, breach of trust and customer dissatisfaction. I have not taken any services of the company and will not be taking any services in future. Hence no one can force me to take the membership. On account of mistrust, wrong information provided i thereby declare to company my agreement dated 19 sep 19 is cancelled and they need to return my money immediately. I have not availed any holiday package from them hence it is necessary on their part to pay back the money. Not returning the money is against consumer rights and unethical.
It was well informed to chis that i would be taking up issue in social media as my case not resolved and my money is not refunded.

Date of Purchase of Membership : 19/08/2018
Membership No. : CHIS774988
Membership Amount : Rs. 80, 000/-

Issues Faced :

1. Property Rating :

As described by You : All the property/Hotels either 4 star or 5 Star having market rate of more than Rs. 4, 500/- per night

Reality : Maximum properties are 3 star or below which can be availed through other website at cost of 1, 800/- to 2, 500/- inclusive of GST. Your membership cost me Rs. 3, 146/- per night as below

Total Cash Outflow at CHIS Membership-5 Years

Particulars Amount
Membership Cost 80, 000/-
Interest and Other charges Incurred on EMI 14, 000/-
AMC for 5 Year - (8260*5) 41, 300/-
Utility Charges - Against Voucher Redemption 2, 360/-
Utility charges for using Bonus Night-14 Days 16, 520/-
Total 154, 180/- Inclusive of GST

Total No. of Membership Night Available
Category Membership Nights
Membership-5 Years 30/-
Complimentary-Bonus Week 14/-
Complimentary-Shimla & Jaipur 2/-
Complimentary-Roseate House 1/-
Voucher-Specified Location 2/- Total 49/-

Cost Per Night 3, 146.53 + Mental harassment

Why i should pay Rs. 3146/- for the cost of Rs. 1, 800/- 2, 500/- per day room from other website.

2. Utility Charges on 2 Bonus Week - 14 Nights

As described by you : There is no additional cost except membership and AMC

Reality : As per the latest mail received from CHIS customer care, Bonus week is also chargeable at Rs. 1, 000/- per night. These charges neither informed at the time of membership neither it is written in agreement.

3. Choice of Selection of property in case of Complimentary offer :

As described by You : Once you took membership, you can book hotel as per your choice from the list of hotel from our website

Reality : As per latest mail from customer care, in Complimentary offer you have to select the property from the list given by us.On asking the list of property they said took the list from reservation team. Reservation team says took the list from customer care team. I have not received such list till date. If i have taken membership why i need to select property from your list i will select the property from the list given on website

4. AMC Charges :

As described by you : AMC to be paid at the end of each year

Reality : As discussed with Customer Care, Booking can not be made before depositing AMC Charges.

5. Facility of providing two room in T1 Category

As described by You : At the time of presentation, your staff is saying only our membership gives you the facility of booking two room in T1 category for friends and family from your allotted nights.

Reality : I have tried 4 times. In each case your Customer care team is saying you are eligible for 1 room only as per agreement. If everything as pr agreement then why you are charging bonus night which is not written in agreement and informed at the time of presentation.

6. Deficiency in process : There is deficiency in the process of giving membership. This is the reason why so many person are not satisfied with your service. The presentation given by your staff is not aligned with agreement. Their story is not matched with the agreement. Customer get the copy of agreement after paying the amount of membership. If customer get the copy of agreement first then he will know the clear picture.

7. Copy of welcome call recording : At the time of dispute, your customer care always says this thing has been intimated at the time of welcome call. One of your customer care executive says you can took copy of welcome call by drooping amail at customer care Email-id. I have drooped and demanded copy of welcome call recording three time but no reply received from your team.

8. Increasing customer complaints : You have to understand there is some gap that is why so many customer is complaining. Customer has taken membership for his peace. your prime focus should be on customer satisfaction. If your membership is not in profitable then you may increase the cost of membership, if customer wants to purchase the membership he will buy. Atleast he will receive the service for which he has paid money. Currently customer is feeling he is in trap rather than to enjoy the vacation. Kindly think upon it.

Conclusion : I am not satisfied with your membership as the information given to me at the time of presentation is far away from the wording of your agreement. Kindly refund my hard earned money back.

Customer purchase these type of membership to enjoy and have some leisure time with friends and family but now it has become mental harassment.

I am not demanding anything from your pocket i am demanding the amount which i have paid at the time of membership. Requesting to refund the membership amount and urging to trained your sales representative to give presentation which is aligned with agreement so that the customer remains happy and enjoy their vacation peacefully.

Quality matter a lot. If you give quality of service to members/ customer then it will increase your customer base as well as brand value.

Membership no. Chis778009

I received a call on from representative of chis (Lucky mathur and raman rathore) who offers me some gift vouchers (Like couple movie tickets, 3 days and 2 nights hotel stay in india and a parlour voucher worth rs. 15000/-) and collect the same from holiday inn, mayur vihar, delhi. When i inquired whether there is any presentation or a membership package, the said person denied and said that i have to just collect the vouchers and nothing more (I have voice recording) [misguidence]. I went there along with my husband and instead of giving free vouchers they asked me listen to their presentation for 45-50 minutes and it is compulsory. Ms. Simran attended us, then the trap was being set, we listen them carefully and trying to clear our doubts. Every time i raised query she called someone else to come (Mr. Kuldeep, take over manager is also there to clear our doubts and explain the policy) and then it all started. They made all the wrong promises, said things which were not there in their terms and conditions agreement. They told me everything that they committed is mention on their site and in agreement also and rest of the points they will mail to us [false]. Which is again a wrong commitment and misrepresentation.

(1.) they told us that they will provide us 5 star hotels and resorts. Now they are saying 4 star 97% and only few 5 star 3% hotels will be in options.

(2.) 70 days in 10 year with including complementary breakfast. (Which is 100%) sure. I have to pay for lunch or dinner if i take and they will provide 30% discount on food bill.
Now customer care person told me breakfast will be chargeable.

(3.) they said we have properties around 600 of them that we owe which is again not true. They said that we have to pay amc (Annual maintenance charge) rs 7000+ gst.

(4) room type 1bhk for t1.
Now they are saying it could be or not as per hotel.

(5) we have to pay rs. 65, 000/- and rest in emi after 2 or 3 year as per our convenience. After payment of rs. 65, 000/- mr. Kuldeep told us if we will pay rs. 15, 000/- more, then immediate cash back of rs 5, 000/- will credit in our account. [fraud], then we paid another rs 15, 000/-. After paying the same when we did not receive the cash back, we inquired and then we were told that 5, 000/- will be deducted from the total membership cost in future. They told us they will send a detail mail. But there is no mail till today.

(6) they said that the membership can be cancel within 14 days and full amount is refundable which i paid (Rs. 80, 000/-). We were told that this term is available in the website of chis. However when we checked there is no such term and conditions.in fact the website says that “membership is non refundable under any circumstances.”

When i received a 'welcome' call from the customer care i told them the promises that were made. They told me that it is not in our terms. And when i ask her how am i not eligible if the membership sold to me with misrepresentation and false commitments. She told me we can't do anything.

It appears that we have been cheated since, we have not received any email from chis detailing the term and condition as promised on 2nd october, 2019 by ms. Simran and mr. Kuldeep sing negi.

On 3rd october after my first complaint, i received a call from mr. Dhanajay mishra (Venue manager), i explain my issue and concerns, he also made promise and gave verbal offers. When i asked him to send the same over email, he said that he will revert. But i have not received any email that reflating such promises.

In such circumstances we request you to cancel our membership and kindly refund our amount of rs. 80, 000/-, since we have lost faith in the company and don’t want to continue with the membership.

Since i haven't used their services and as per there verbal commitments i want my hard earned money back.

With hope you will cooperate with us.

Manish kumar mishra
Manisha pathak

Stay away from chis!
Hi,

While selling, they will promise all amenities and rooms in bestest of the 5 star hotels. However, when it comes to booking, they will start providing options which are 3 star /2 star and also never include breakfast /wi-fi in it. A room in3 star hotel without breakfast and wi-fi is much cheaper than what you will pay to chis over next few years.

Also, they will tell you that as per their policy, if after the first stay you are not happy, you can get the refund. However, thats a dream. I am chasing them for a refund. Yet to get it!

Ankur singla

I have recently purchased the membership of country holidays inns n suites by paying rs 166500 and now when i began to check the properties on your website. I was completely shocked because the categories of the associated properties were totally opposite from that told by mr shahrukh and mr rehaan. They told that their properties are of atleast 4-5 star category but in actual the properties came out to be of 3 star n below. Very few of the properties were of 4 star category. I am really very disappointed by this fraud done by the executives of this company whose names i have mentioned above. They are not even recieving my calls now. So i request you to kindly cancel my membership and refund my money as soon as possible.

I purchased membership 8 months back.

Country inn refused to book my resort. Not even a single booking done. They deny services. Also they dont have a single property as listed on their website, nor they have any contracts with theme.

This is the biggest scam running in the industry. The biggest fraud in india chis scam, country holiday inn and suites,

I asked for refund. No refund was given.

Dont buy

I purchased membership 8 months back,

I was promised 4 /5-star property

They will ask for fake review on google.

Reporting to google as well.

But to my agony, i didn't even get 1 property.

All properties listed on their website are fake, they don't even own nor have any tie-up with them.

These guys will just take your money and run away, run by a bunch of scammers, mr. Rahul arora chis and mr. Shoaib are one of them.

Guys, please be beware before buying.