Cox & Kings India Complaints & Reviews

the mail has been sent to you, please look into the matter urgently.
and please see to the fact that the agency returns our passports as soon as possible.

Already mailed across to you.

Regards,
Manmeet

Complain Resolved in the First Week of May Itself

Dear Friends,

I request you to cancel my complain registered against Cox and Kings Mumbai as my issue has been amicably resolved and would like to appreciate the assistance of Mr. Himanshu Sampat from Cox and Kings in doing so.

Also would request you to forward any complaints to Himanshu as he is the best person to get in touch with Cox and Kings to resolve issues and misunderstandings.

Regards,
Manmeet Bhamra
Director
DASHMESH PROPRETIES

Never Plan your travel through COCK (cox n Kings)..
They are stupid service provider.
I had a real bad experience with them.

Actually you should thank them...they took you.
They cancelled the trip which I had planned with my mother to Europe without even informing us. When we called for the tickets, 2 days before the trip, then they are telling us that we will not be able to accomodate you. Needless to say, this was after taking the payment which they have still not returned. They should be called Crooks KIng not Cox and Kings

Kriti
Mumbai

It pains me a lot to inform that the Malaysia package tour that cox and kings had offered was most upsetting. My parents who had taken the tour had to endure a lot of difficulties during the trip.

To start with the person who picked them up from Langkavi airport just dropped them off at the gates of Pelangi Resort without ensuring that they got their room. They were not allotted room at 2pm as said by you. After a long and painful wait they were given rooms at 4Pm.

No guide was provided for the entire Langkavi trip. Only a DRIVER came to pick them up and he dropped them off at different islands. NO ONE GUIDED THEM FOR THE ENTIRE TRIP. They had to go around on their own without any idea of what to do.

The emergency contact person was not reachable at all and even after repeated request for a guide, no one was sent.

In KL they were not taken for KUL NITE tour on the day of arrival. The driver who picked them up from airport informed them that KUL NITE trip was not in schedule. After a lot of calls they were informed that it will happen the next day. Why so much of confusion?

The next day they were not picked up at the scheduled time for the city tour. They waited for 2 hours in the lobby of legend hotel from 9am to 11am. After repeated calls to the contact person Malaysia they were picked up by someone. When they enquired why he was late this person shot back at them saying that he has come as a replacement only and is not answerable to them. They were taken to the city tour by a bus where they did not even get seats together. All five of them were made to sit in different places which really pissed them off. What is the point of going for a trip with friends if they cant even travel together?

The dinner that was arranged in the Indian restaurant ( ARYAN Restaurant) was very POOR. They were offered just a couple of items and they were charged extra for basic items like WATER and CURD.

They were not provided with any guide or guidance for the entire package.

IAM REALLY VERY VERY DISAPPOINTED with your service. We are repeat customers for cox and kings. We (6 o[censored]s) had taken the Himachal Delight package in 2008.

While planing the trip i STRONGLY RECOMMENDED Cox and Kings in-spite of having received a proposal for much less amount from a different tourist agent. We would have saved about Rs 10000 per person (that is about 50000Rs for 5 o[censored]s). This was only because we wanted good service and we were completely sure that we would have a great trip due to Cox and Kings. You people let us down very badly. This is certainly not what we expected when we took the trip.

I dont think I will ever suggest Cox and Kings to anybody again and will not consider Cox and Kings myself for any trip, irrespective of Cost.

Regards
Shannthini

HELLO ALL,
PLEASE DO NOT TRAVEL WITH COX AND KINGS, INDIA, THEY HAVE FANCY MAGAZINES AND PICTURES BUT IT AMOUNTS TO NOTHING
please be informed that they are liars and big cheater
i had very bad experience with them
There representative aarti karol bagh (delhi) branch manager and abhishek tandon head office manager(delhi)cheated me .I have selected a discovery tour from cox and kings company Karol Bagh branch and I have paid rs 81, 000 regarding, my visa has been refused and aarti is saying that all o[censored]r amount has been deducted in cancellation. I neither have given her a confirmation mail to her neither she has given me an information regarding this much deduction.

my advise is never ever trust these guy

Cox and Kings Delhi office for Norway VISA processing is very worst. Never ever go for Cox and Kings.
Cox and Kings Delhi one of the manager is saying that they are only a post office/courier between applicant and Embassy and they dont know what is happening with the VISA processing. If i call Embassy they are asking me to contact Cox and Kings and Cox and Kings is saying they dont know anythng other than their courier service.

They never updated me the requirement for missing document till two days before travel and finally they are saying they have already sent me mail, which is a lie. They never sent me any mails neither phone calls. They are cheating in a way that they are copying the lately sent mail and erasing the date and forwarding me as an attachement saying that they sent that earlier. That attachment is without date and time.

This is really a cheat game. He said he is a manager and dont want to disclose his name.

This is really a fraud and nonsense.

Please let me know how to file compliant on them?

Hi,

This is Vinoth Balakrishnan from Chennai, India.We had availed for Fun Filled Thailand-Family package which costed about Rs.75000 for me and my wife on 5th April 2013. The main reason why we opted for Cox and Kings agency(Anna Nagar branch) for our Thailand holiday as they gave us a good experience in our earlier trip to Mauritius about a year and a half years ago. But this time we are terribly disappointed with our recent trip to Bangkok-Pattaya. They have completely ruined our vacation this time and it seems to us that our hard earned money went into the drain. We enquired other reputed travel agencies and we realized that Cox and Kings is expensive compared to other agencies but we were ready to compromise our money hoping that they will give us good experience like our earlier trip to Mauritius.

Our worst experience started from the day one we approached Cox and Kings, Anna Nagar for enquiring about the Thailand package. To mention few instances,

1. LACK OF INTEREST - We had visited Cox and Kings, Anna Nagar branch to get an idea about the various destinations and their respective packages. Since Vijay Thooyamani was taking charge of our earlier trip to Mauritius, we approached him for our next trip. But since he did not have the time, he directed us to Arjun who in turn redirected us to Sharmila. Our problem started right from here. Sharmila told us that she’ll send some details about a few packages within a day but we did not get any mail or hear from any of them till we called up the next week to remind them about the mail details. We informed this lack of response to Vijay but he promised that things will be better henceforth, but unfortunately it didn’t.
2. LACK OF FOLLOW UP - After assurance from Vijay for better response from the employees in Cox and Kings, Anna Nagar branch, we paid 50% of the package price (Rs.40000) and they said that they’ll inform us about the date for remaining payment but again we didn’t get any remainder calls from them until it was almost nearing our trip date.
3. VISA - We had asked them to include Visa charges also as we wanted to avoid the hassles of standing for hours together in the Immigration queue at the Bangkok airport. We also paid the Visa charges in our initial amount itself but they again failed to follow up and again we had to remind them about collecting our passports for Visa formalities but it was too late and we ended up standing up in the long queue at the airport.
4. FAMILY PACKAGE ?? – The main reason why we opted for Family package is to make sure that only decent families and couples accompany us in our tour just like how it was in our earlier trip to Mauritius but we were shocked to find group of drunken indecent men accompanying us in our trip from Bangkok airport to Pattaya hotel. My wife was the only female member in that entire group and we felt very very very uneasy in our 2 hour travel to Pattaya. They were making disgusting comments, shouting at the top of their voices and snoring throughout the 2 hour travel.
5. LACK OF RESPONSE – We reported this horrifying experience by making an international call to Vijay Thooyamani and Sharmila who assured us initially that it will be taken care of and they will get back to us within 10 mins. But even after one hour we didn’t get any response from them and again we had make another international call at our own expense. This time the call was attended by Sharmila( though we called Vijay’s mobile phone) and she told us to adjust since the tour was now taken charge by an local agency called DS Travels. – “IS THIS OUR PROBLEM ???? IF WE KNEW THIS SITUATION WOULD COME, WE WOULD HAVE NEVER EVEN DREAMT OF GOING FOR COX AND KINGS!!!”
6. NO ACTION TAKEN – Inspite of reporting our problems, it was not addressed and we continued to experience hell with those indecent drunken men as we did not want to sit in our hotel room after paying almost Rs.75000 for the trip. We called one of the contact person of DS travels in Bangkok and explained our situation. Thankfully he understood our difficulty and mapped us to an Indian couple but it was almost the end of our trip.

We have mentioned only few points of our trauma. We can go on writing such points but then it would be a never ending list.

We are middle class people who have to work and save money for each trip and this was supposed to be our dream vacation. Now when we think of it, we are flooded with bitter memories and our money has gone into the drain. It would definitely take us some time to come out the trauma that we experienced during this hell trip.

I work in one of the leading IT organizations and I directed my colleagues to Cox and Kings, Anna Nagar for their family tours when we went to Mauritius. But after this trip to Thailand, I will never recommend any of my friends or family to Cox and Kings tours especially Anna Nagar branch.

Thanks for the bitter experience to Cox And Kings, Anna Nagar – Vijay Thooyamani, Arjun and SHARMILA !!! We lost both our money and our peace of mind. We can never recall this tour what was supposed to be a dream vacation…

Cox and Kings not to be trusted at all
We totally agree with what people have said in the different forums about horrifying experience while booking tours with Cox and Kings. Our experience with Cox and Kings is more or less same. We booked a tour through Cox and Kings for two persons; myself (Suresh Chandra Jeswal) and my wife (Rashmi Rekha Jeswal) for American Bonanza 14 days/13 nights starting from 02.05.2013. Since we were already having Visas for USA the guy at Andheri Office agreed to give discount for same and we settled for a discounted price and paid initial charges. They issued no invoice. Subsequently at the time of final payment, they asked for full payment and after lot of persuasion, they accepted the agreed price. They issued no bill, invoice, or Forex advice. They with lot of persuasion gave only the receipts for cheques. In the meantime, lot of their officers changed who were handling our booking. The hotels that were mentioned in their itinerary were changed at the time of issuing tickets one week prior to commencement of journey. The telephone number and name of their Airport representative at Mumbai as well as at New York were given few hours prior to reporting at airport. The shoulder bags given were of very cheap quality. No pre-departure meeting was arranged which resulted in tension throughout the journey what will happen when we reach New York.
After reaching New York we found that the Tour Manager was about 70 yrs. of age. The entire group had to wait for two hours at New York airport for one Mr. & Mrs. Goel who was not to come with that flight but the tour manager did not have that information though the flight ticket was booked by Cox and Kings itself. Later they came with another flight but no one was there to receive them because of lack of coordination between Cox and Kings India office and the Tour Manager. He even did not have any access, facility, or e-mails.
The hotels throughout the tour were inferior except at one or two places. In fact hotel at New York was arranged in New Jersey involving 2 hours journey from New York resulting that most of the time was wasted in to and fro journey.
At one point of time during long journey from Las Vegas to L.A. the air-conditioning of the Coach was not working. Even then the tour was continued. After the group threatened to call police, the coach was changed.
Cox and Kings outsourced the entire tour to MAXIM Travels. To save money on the Coach Travel the Cox and Kings will always take the group to hotel after having dinner. We were left at the theme parks and other places in the morning and will be picked up only at 7 PM and then taken for dinner without bothering for the tiredness of the people. Even though some of the theme parks will close at 6 PM we will be picked up only at 7 PM to avoid two trip one from park to hotel and then from hotel to Indian Restaurant where dinner is arranged. We were always kept in dark about the exact program of the day. Even on the last day of tour in LA we were asked to come to Hotel Lobby at 11.30 AM for leaving for Airport but the coach came at 1 PM only. The entire group was furious and with intervention of some people manhandling of the Tour Manager was avoided.
IN NUTSHELL WE WILL NEVER GO WITH COX AND KINGS ON ANY TOURS IN FUTURE AND WE WILL ADVISE OTHERS ALSO NOT TO GO WITH THEM.

We have suggested to Cox and Kings through their feedback form that:
1. Transparency should be observed in transactions. As soon as a booking made Invoice or bill should be issued; receipts for cheques should be issued immediately upon its receipt.
2. Only one officer should be designated for one booking. Frequent changes shows non professionalism.
3. Hard copies of all documents like ticket, insurance policy should be given.
4. Forex transaction invoice should be given.
5. Forex component should be charged at the prevailing Bank Rates.
6. Instead of giving shoulder bags of cheap quality no need to give any bag or Good quality trolley bags like SOTC should be given. Company's name should be printed only at one place.
7. Pre departure meeting should be organised so that all group people may meet before travelling.
8. The luggage at airport should be booked together with a group tag.
9. The tour manager should be young, should wear a proper uniform and should carry a proper flag of Cox and Kings instead of Indian Flag. He should be provided an I-Pad so as to communicate instantly over e-mails.
10. Care has to be taken to ensure that minimum time is wasted in travelling. For that purpose hotels near the town should be selected.
11. After the days trip group should be taken to hotel and after a fresh up of about half to one hour should be taken out for dinner.
12. Fresno should be excluded from the itinerary. It is totally waste of time and money.
13. On the last day check out should be at 9 AM as was on other days. Then a local tour can be conducted as the return flight is only at 4.30 PM.
14. The tour Manager should accompany the Group inside the Theme Parks like tour managers of Thomas Cook and Heena Travels.
15. The tour manager should keep all brochures of all optional tours. He should be well conversant with the specialities of these places.
16. Tour Manager has to arrange journeys in such a manner that Coach stops for lunch between 1 to 1.30 pm otherwise diabetic people may fell ill.
17. After completion of tour the Head Office of Cox and Kings should e-mail feed back forms to all persons for their feedback.
18. Feedback form should contain a column about the problems faced by the client during the tour.
Anyway I will not be travelling with Cox and Kings again and I think none of the persons in this group will ever travel by Cox and Kings. In fact we are going to post our bad experiences through various websites to make people aware about your company. Thx

Hello All, am a HR from a MNC, i face a heck of problems with Cox & Kings India TEAM, here people are very rude and irresponsible towards customers. they don't even response properly. they don't CARE their customers(LACK OF INTEREST)..

i sue u Cox & Kings (TEAM, Banjarahills )

Cox and Kings after 3 months have replied vide letter dated 03.09.2013 that:
1. Immigration clearance for Mr & Mrs Goel has taken 2 hrs. So there was no alternative for the Tour Manager except to wait for them. Cox & Kings has mislead as Mr & Mrs Goel were originally scheduled to come with the group but 4-5 days earlier they changed their flights that too only Cox & Kings changed their flights. But this was not informed by Cox & Kings India office to the Tour Manager at New York who waited for 2 hours with the group at New York airport and ultimately left without them.
2. Then regarding our booking at New Jersey hotel Cox & Kings have tried again to mislead that they take great care in selection of hotels. Our group reached JFK airport, which is based in New York. The travelling time from New York to New Jersey in rush hour is 2 hours. So that day we wasted 2 hours in reaching New Jersey. Again next day we wasted 2 hrs. In coming to New York and 2 hrs. in returning to hotel. Why this hotel was not booked in New York only Cox & Kings know.
3. For Air conditional coach not being functional since beginning it has been replied that they do not own any infrastructure like hotels, coaches etc. and they have to depend on the service providers. Noted Sir, you are absolutely not at fault. Probably you are not aware that carrying passengers in a non air-conditioning completely closed coach is a criminal offence in US.
4. Regarding not taking back the group to the total after finishing the tour at 7 PM it has been replied that guests were bound to be exhausted and hungry so it was felt that they should have dinner and then only reach hotel. Very thoughtful of you Sir.
5. For all other issues and deficiencies raised by me Cox & Kings have tendered general apology and as a compensation has offered Rs 3, 000/- each to me and my spouse provided I give an undertaking that I shall have no claim, grievance, cause of action or demand against Cox & Kings.
Very kind of you Sir of this charity. We paid you a sum of more than Rs two lacs per member and do you think that the compensation of Rs 3, 000/- per member will heel our bounds? Please donate this amount in Prime Minister’s Relief Fund. May be you may get some blessings from God for your ill managed and highly unprofessional Company. Anyway not only we but none of the Members from our group of 45 people is going to travel by Cox & Kings.
Rest assured that I am not filing any case against you in Consumer Court. So safely, you can donate above sum to PM’s Relief Fund.

the most cheated travel team i have ever seen. they sold me the tickets at higher price... misguided us with route plan...just to make huge incentives and commission. most untrusted brand i ever encountered... Rudrapur branch and Umesh Gurnani has just misguieded my family to mint money

I have been interacting with Cox & Kings since 30 Oct 2013 & till date not even a single step
has been moved without my continuous follow ups.

Phase I of Irritation:

I had selected Cox & Kings UNFORTUNATELY for my Honeymoon travel to Andaman. And after taking
the initial payment of Rs. 6000/- these guys seem to have been disappeared. I had to follow up
for almost 2 - 3 weeks time to get confirmation on the bookings. And just 2 days before my
planned travel date WHEN I CALLED up the Customer Care (Mr. Sachin Suryawanshi), he was
totally clueless about my travel (I NEVER GOT ANY CALL FROM COX & KINGS TO CONFIRM ANYTHING.
this is really hopeless). He was so much confused about the date, destination etc of the
travel. When I asked about confirmation, he gave some FAKE information & promised to come back
by end of the same day & that same day never got over for Mr. Sachin Suryawanshi. After a
continuous 15 20 calls at the EOD I somehow managed to reach Mr. Sachin who again
shamelessly apologized which did not mean anything & said that he will get back to me, Which
again never happened.
Next Day, For obvious reasons since there was only 1 day was left for my travel to begin I was
in a PANIC state & tried reaching Sachin Suryawanshi & not to my surprise with my earlier
experience I could only reach him after some 5 10 calls. And to my utter SHOCK & DISMAY he
such SHAMELESSLY asked for some time to confirm my travel. I HAD TOTALLY LOST IT BY THEN. I
asked him immediately to cancel this trip to which he was quite responsive & shamelessly said
that Madam cancel toh ho jayega but Rs. 4000/- deduct ho jayega. I must say this was really
PATHETIC. I asked him to connect me to his manager. And then I was connected to Mr. Abijeet
Gaikwad. After some explanation of the whole story he agreed about miscommunication from Cox &
Kingse end & apologized. He also promised that I will get the whole amount refund of Rs.
6000/- in 2 3 working days by cheque at your Aundh, Pune office.

Phase II of Irritation:

Again since 25th Nov I NEVER GOT any communication from you guys end. I have been following up
since then & till today no payments have happened, Mr. Abhijeet has disappeared like anything.
Not traceable . Even Mr. Suryawanshi is never reachable on his extn. Seems like at Cox &
Kings, employees just get paid to relax either in or out of office. Mr. Abhijit or Mr.
Suryawanshi have not been able to tell me any reason for delay. And when is the payment
expected. I must appreciate Mr. Sachin is still living upto his name of shamefully asking time
to get back to me which STILL Never happens. Then one fine day when i managed to reach Mr.
Suryawanshi, he really had no words to say&.he AGAIN ASKED FOR SOMETIME & this time he also
requested me for my Bank Account details, which was given to him & he promised to come back to
me in 24 hrs. time & this time. And I had no option to agree.
AND AGAIN I FELL FLAT on my face with Mr. Suryawanshi disappearing. Its been 4 days of that
conversation & no update to me.
And just to give you one more update today Mr. Suryawanshi accidentally happened to pick my
call & the moment he realized I was on the other side he disconnected & again not traceable
since this morning.

During all these events Mr. Suryawanshi & Mr. Abhijeet (His so called Boss) have never been
understanding, empathetic & considerate. And Mr. Abhijit never spoke to me after that 1
conversation on 25th Nov.

I have to say that everyone plans a holiday to take a break from day to day hassles & if
planning a break with Cox & Kings is so full of irritations I would never ever recommend it to
even my enemy. And for god sake this was my Honeymoon plan which has to be special & to make
it worst mine got totally cancelled. ALL THANKS TO COX & KINGS

I am totally dissatisfied with the way Cox & Kings have been behaving with me. This is a
ruthless behavior. Hopeless!
Are you people running a How to Cheat Academy.

Can I expect some response on this. And PLEASE a response with closure to my agony &
irritation.

Can you keep some professionalism here.

Cox & kings not to be trusted. Please

Hi Team Cox & Kings India,

I have sent multiple mails to the said ID along with some IDs. but still same thing. NO RESPONSE!!

The way cox and kings works is annoying. The staff sucks to the core . Cox and kings only knows how to make their staff ppl wait till midnight but no quality service has been provided bu the staff . There s no point then making them wait til late and training them whe they cant assist . 10 millions times we have to follow up with them about our trip . They are one travel company who does nothing after they receive the payment from the customer s end.

Thomas cook is 10million times better than this company . One advice for Cnk - Keep your moto as customer satisfaction and not just profit.

I would recommend 1000 people not to travel with cox and kings .

Personal suggestion - Show this to your owner - Urshila .That you guys really need to groom a lot to stand up to the industry level .

A brand like Cox and kings will need to really work on their staff training.

Just FYI - you'll suck.

we also suffer

I recently went magnificent Europe tour 2014 on 13th May 2014, we are total 10 persons we are totally upset with their service and what they have committed not given and taken money in advance while telling their tour manager he saying I don't know any thing you have to talk to your Cox and kings agent in India, we are in Europe how we can talk to them and while talking them from Europe Cox and king office people say we have sent the message we not get reply and days are going on and our tour completed, They make us fool and taken money we have written 3 page complain in their official e.ail id if we not get any refund or action we will go to consumer court and other necessary action

Our 10 people not suffer our all other tourist have same problem, our group people and other member suggest even your enemy not to suggest or recommended Cox & king

This is a cheat company they never deliver what they have promised and throw you there with cheap hotels even if you have paid the amount for a higher category hotel.
Pls stay away from these cheaters.
They have cheated me on my trip to goa.

Had been to the Magnificient Europe tour on[protected].
Day one we missed seeing Swami Narayan Temple, then Windsor palace.
In paris we missed out on excursion to Parc Astérix.
Adding to our woes because of bad weather we were unable to go to Glacier 3000.

After missing all this worth more than 400 Euros, we were given hardly 19 Euros worth of a boat ride and were told this was all we could give. No LUNCH on that day.

Much more worst scenario waited for us when we were given hotels which were nearly 2 to 3 hours drive away from the city & more over the tour guide never knew which hotel we were to stay the next day, because as he claimed that it will be booked by the evening.

We were made to miss the food while driving the long stretches as the guide did not know it would take that long.

Expecting a refund of 400 Euros & damages worth the same amount.

Vijay Wani
[protected]
Thane, Mumbai

Cox and king are worst .they been telling it's in process for a month and I beg them my husband is sick .cant even pull out out my apication coz they don't know where it is finally call the cops and helped me.they just put it I. Stack of black plastic with bunch of passport in the corner like a garbage.was shocked.then I pull out .now the fees where should I claim the fees since visa was never issued.my husband already dead could not see him because of their irresponsibility. Help me

Where can I claim my visas fees .vissa was never issued

Cox and king in ny is worst.u get visa only when u paid under the table of 500$.they asked me but I said no

This company cheat A lot don't evn trust

I was trying to research about CnK today before going to book for an international trip. Luckily I read thru all these feedback and got to a conclusion that I would forget about this CnK for any bookings. I checked several websites for feedback. I haven't read a single positive feedback. Seems like everyone had a miserable and terrifying experience with these guys. Thanks to all of you for this information.

i am dr gitesh aggarwal travelled to andaman island on 30dec 2014 with cox and kings

they had no idea about foreign travellers requirements at port blair on repeated emails they came with partial answer
the vochers wer supposed to come one week before departure they came 3 days befpore on saturdayy
on arrival at port blair cox and kings tour guide says i have to deposit 2000.00rs at hotel for newyear party before otherwise i cannot check into the hotel sure enough hotel didnot let us in hotel staff was very abrasive lot of calls to cox and kings management
hotel owner said this is cox and kings mismanagement they shouldcommunicate with their customers they faced the same problem at christmas party some diana called the hotel saying donot let anybody in unless they pay the money
i sat outside the hotel from 2pm to 11pm i had no choice but pay the money

nowhere in their contract says if i donot pay i cannot check into hotel also the amount is not mentioned
the hotel sompen in portblair useless place disorganised only interested in money
breakfast lunch and dinner served atleast 30 to 40 minutes late place was not ready dirty
infact because of this we wer late for the boat food was poor quality this is not a 3 star hotel
very very poor service by the reception not at all tourist friendly gitesh

this complaint is in continuation to tour to andamanislands


why did your agenys explain this compulsory dinner at newyear when i called to book the tour


price quoted was simply for the package i paid


still i couldnot check into the hotel dinner is already included in the interennery


why extra money this is shear blackmail gitesh

hi why cox and kings not replying to my complaint regarding compuksory payment for the newyear party


with out being informed before heading for the tour gitesh

Hi,

I took my family for Europe tour, i got my visa in the evening of traveling day, the hotel seleceted was the worst, i have asked for the bills and called Mr. Faiz from Thane office more than 60 times, still no response, i had travelled in October 2014. They don't even pick up the calls. I had a very bad experience with them. I would suggest all the travellers not to book with Cox and Kings.
Mr. Faiz from Thane office is a big liar and gives various reason.

Thanks & Regards,

Laxmikant

I have return several mail to communication.[protected]@coxandkings.com but no one reply fraud person fraud company...

Dear Mr. Rajendra kudarkar /Corporate communications

Package: SUPERSAVER LADAKH ex Delhi Booking ID.no.571033&573713dated 8th June 2015

We are Sr. citizens booked package thru you. We have totally disappointed on your package. when We landed on Leh Airport nobody has come to receive us. After sometime Driver came &he has taken us in one Hotel &shifted our luggage in that hotel. We found that our booking was not their then Driver taken us to MAHI PALACE HOTEL which is third catagory hotel just like a lodge where room service was not there, no intercomm connection, no staff only food was good even We have not got tea &water in room. In that hotel self service available.WE HAVE SURPRISED SUCH A HOTEL HOW YOUR CO. DOING BOOKING.
In a whole tour nobody was guide us. Only driver came &pick us and drop to us. Your Team Leader at Ladakh Mr. Ajmelkhan &Mr. Manprit comming in night and giving us next day programme and never given proper guidence nor solve our problem. We are surprising how you are keeping such a staff who are not helping.
We have booked trip thru you because We were thinking your cook &Tour Leader with us. As promised by you We never got Non Veg. food eventho everytime We have to purchase drinking warer at the time of Lunch &Dinner.
When We visited Pengong &next day leave for Ladakh. We have got lunch box packing such a way that was cooked early night (only rice) which We all given to beggers.
All tour programme &flight bookings should give in advance, which was given 2-3 Days before.
At the end of trip Mr. Sandeep Ganjoo behalf of your hotel representative met us and guide us and very co operative man, but such like your team leader Mr. AJMELKHAN in ladakh how you are keeping this type of leader everybody has got bad experience in our whole group.
I WOULD RECOMMENDED TO ALL NOT TO TRAVEL THRU COX &KING AND ADVISE CO. TO IMPROVE BETTER SERVICE.
AJIT PATHAK

TERRIBLE Experience in Europe Trip with Cox and Kings!

My parents( Age above 55) had planned a trip to Europe with Cox and kings on 7th June 2015. It was pre decided that they will be picked up at Paris Airport. Unfortunately there were no such arrangements. Cox and Kings did not provide any hotel details. Tour Manager's phone was constantly not reachable. I tried to contact at pune office but they did not pick up my phone. Then I immediately went to Cox and Kings office ( prabhat road pune)to get the information. After rigorous follow up, I got the hotel details and the same was conveyed to my parents in Paris. Somehow they managed to get a taxi and reached hotel. Hotel manager was completely unaware of the fact that few tourists would come there early. My parents requested hotel manager to let them stay at the hotel. However, there were no arrangements for lunch. They had to manage everything by their own. Even the dinner was made available at 11 P.M. At night.
Tour Manager was not properly trained personnel. He was not a guide. He had lack of knowledge about tourist spots, places and most of the time was wasted searching for routes and places. Eventually, they missed few events as they could not reach there in time! Such tickets are not refunded to us. Who is responsible for that? He even failed to have any interactive conversations in group.
On return journey, my parents were supposed to reach at Milan Airport from Padua, Vennis. It was tour managers duty to check whether they reach at airport safely. He left my parents in vennis, he just told them to go and get a train. That was a complete misguide! Apparently there was no connecting train from vennis to Milan. It was supposedly his responsibility to guide them properly. Throughout the trip, he kept on promising that he will do all the arrangements to take them to airport. But he just did nothing! My mother and my uncle & aunt who are all senior citizens had the most traumatic experience that night! That was something which we can’t even describe in words. It costs us much more than one could never think of! Who is responsible for all that?
And that was a Horrible Experience to go with Cox and Kings. Overall the trip was a disaster! I regret the fact that I sent my family with this renowned company. The trip was ended with sheer disappointment, mental torture plus waste of money!

As part of European Whirl tour we stayed in Galileo Palace Hotel, Arezzo on 12th and 13th July. On 13th night, when we were out for dinner, valuables kept in Hotel room no 247 were stolen. We complained to hotel receptionist and informed to tour guide, also Cox office, Hyderabad. The least we expected was acknowledgement of our complaint but Cox disappointed us. Why the hotel was selected was not clear- the location is a not a tourist spot and logistically consumes 3 hrs of journey time to reach Romman ruins.

services of cox and kings is so bad that even giving one star rating makes me feeling m doing some good in the rating .
The customer handling and service is horrible .
The staff at cox think they are doing a favour on the client .
They don't return calls make false promises, lie . They totally have the perfect recipe for a holiday destruction .
I travelled with cox and kings Wanowri branch, my trip was handled by Shaoumi and Ranjan .
Total dissatisfaction. From visas to passport delivery to tour management .
I was made false promises on rates at the end I was extracted more than the contract price asked for, my hotels were totally different from what I was promised, I was forgotten to be picked up, itinerary was handed to me when I landed in Greece at the airport . The travel partner gogreece agent told me that after this holiday you are going to need another holiday .
Total dissatisfaction
Even when j tried contacting them to help and re compensate I have been rejected and ignored .
Will definitely make this a big issue
I have proof of committed original hotels promised
And what I actually got
I have proof of original quote stating that would be full and final price and receipts of extra amount extracted
I have proof of being forgotten to be picked up of non communication .
Worst is that there is no proper Communication and cox n kings are not bothered about their present clients and future deals

Cox & Kings India visa application center. I am very thorough. Called & emailed to see Exactly what was required. Once they received my 4 apps, I was told my pre-pain Return envelope could Not be used & the Only option was to pay for their Courier Service. Did that because I had no choice, then a few days later, a post dept employee found my pre-paid return envelope, called me personally & used it No problem, to send my 4 passports back... just as I was told in the beginning. I am 60+ days trying to get refund for Courier services that were charged & Not used.

Cox and kings is fraud MNC company
I have all the document against Cox and kings
Wait and see in court

I started my journey with no Airticket till I reach the Airport in the morning @ 7.30, I had to take the ticket from Jet counter. After when I reach Ranthambore my hotel was not booked I was struggling for my booking and guess what due to which I missed my Safari that day and had to do the safari on next day so the entire schedule got disturbed and I missed the Ranthambore fort Coz I had to reach Jaipur on the same day in time.

Due to above delay my next day in Jaipur started in a rush and again I missed Jantar Mantar for which I requested My Cab driver and he was agreed a day before but next day he said it is not possible and so I had to take a auto pay 250 and had to do the Jantar Mantar on my own. So far my experience with cox and kings is very bad and I have to spend 6 more days as per my tour.

I pray that my next few days at least will be enjoyable...

I do not recommend Coz and kings individual tours also.

Mine was the individual tour

Last week i along with my family came back from Egypt tour which i had taken from Cox & Kings.
Very clearly, travellers satisfaction was the last priority.
Reasons:
1 - Imagine you getting booked on a 5.45 AM flight inspite of having choices of 9 AM or noon flight. This was 31st Dec night. We returned to hotel @midnight, checked out @2.30 AM. After reaching destination @Cruise, we were made to wait for a room allotment till 12 Noon. No one even cared to ask us for a Tea or any other help. The most horrible way to start the New Year ... disgusting
2 - The original Itinerary was for MS Mirage cruise which they changed to a different cruise at the last moment. Though they claim it was premium but only for name sake... Later on came to know that MS Mirage cruise was not functioning around 3 to 4 days back... Liars

I would never recommend Cox & Kings to any one.

Such a big brand & surprised to see such practices & ethics being followed.

Bk Das

They provide pathetic services. I booked Indian travel (Rajasthan) package in Dec 2015, they provided sub standard hotels. I was so frustrated that I did not check-in into the hotel which they provided in Jodhpur & Udaipur & I myself booked the hotel for my family's stay. I did not bother about incurring additional costs but company did not even have the courtesy to call & check why this is being done.

Please avoid this company for the sake of saving your holiday!!

Udaya
[protected]@yahoo.co.in

They are very bad during interview, what they say in interview, immediately HR will say something different. Its very worse company. And i preffer not to go for interview in COX AND KINGS.

What they say is not said by HR. People are very rude and selfish including reception lady.

I had very bad experience with COX AND KINGS.

Cox and Kings are the biggest frauds i have ever seen...
Please please go with them...
they will first say one amount and within a week to travel they wil say 50-1 lakh more...
Jayakeerthy of Tnagar branch in Chennai is a fraud...
i lost almost a lakh...
EOW, Police all say that they are big shots so cant touch them...
how can they be a small person...if they get 1 lakh from 100 people, imagine the money they amass in fraud manner...
COX and KINGS FRAUDDDDDDDDDDD
JAYAKEERTHY is another fraud

Can anybody guide us if anybody has taken Cox and Kings to Consumer forum ? Anybody has taken any action against them.
We have been cheated by Cox and Kings. Even after paying 100% tour cost Rs. 1, 76, 000/-, we could not travel. And now they say that the entire money has been forfieted on account of their cancellation charges.
For travel to Dubai on 21 Jan 2016, they took the booking on 15 jan, but did not apply for the Visa till 19 Jan morning. Thereafter on 20 Jan evening they sent only one visa, due to which we were not allowed to travel.
Pls support. Sameer Gupta, Jaipur, [protected].

Thank you so much for your reviews. I was thinking of taking up the Eastern Europe package with Cox and Kings. Now, I shall give it a pass. This is really helpful.

After taking to Cox and Kings travel adviser (from Mumbai), receiving the trip itinerary I made the booking with them, later before few days of travel they confirming my itinerary with dropped sight seeing places which initially agreed and I made additional payment also. For just 10 days left for my travel I am struggling hard just talk to them why they did & my bad luck no one interested to talk to me or respond to my mails. corporate communication email id of Cox and Kings is useless, they just there to show-off no response from them. more than 10 times I called them & no one was willing to talk, more than 10 emails I wrote no response. In my last email I also mentioned Cox and Kings if you are planning to cancel my trip let me know, since I don't want to disappoint my family, infact to that also they are least concerned and no response.

Please any help how to handle my situation ? I just have few more days left for my travel & I am not sure whether I will be traveling or not ?


Regards,
Prakash

My recent visit to gangtok, pelling and darjeeling through cox and kings was horrible. From tour manage mr, sbato rao, hotel at gangtok, roads all through the tour were rough.

1. We were received well at bagdogra airport, one vehicle for four o[censored]s with enogh room for luggage. Good road from bagdogra to gangtok.
2. Central hotel at gangtok was clumsy 2 star and smelly.
3. Tour manager never accompanied to any sight seeing. All tickets to sightseeing places were purchased by us.
When asked rao. He told that i will repay the amount to you which he never did to the whole group of 12 people.
4. The route to pelling was about 100kms which took more than 5 hrs. All roads leading to pelling are broken. Should cox and kings arrange tours in such vicinities where travelling is dangerous. Does company want to earn
By killing its clients.
5. Again route to darjeeling is rough with thoroghly broken roads.
6. Here tour manager again comes to heighlight... At 7 am he declares that on way to darjeeling if anybody wants to go to naamchi and chaar dhaam, he has to pay 3000/- extra. And these two places are wonderfull and worth seeing which the company never includes in the tour... Out of curiousity when we had gone so far we were ready to shell out the amount.
7. On the way when we enquired from the driver about the cost of naamchi tour from gangtok. He told us that it is 1800/-.
So we were again cheated by the company / tour manager.
8. Again in darjeeling tour manager rested in hotel and the group of 12 people were at their own visitng places with drivers and buying tickets of their own.
9. On day of departure from darjeeling 12 people were bundled up in two vehicles along with their luggage... One innova and one ertiga, we requested alot to tour manager rao to plz, arrange one more vehicle for safe passage on hilly tortuos road to bagdogra. But he remained adamant and told us... You can make my complaint to heigher authorities, and i am not afraid of anyone.
10. On way back to darjeeling i lodged a complaint with ms. Darshna solanki but due to poor mobile network we couldnot converse properly though tried several times.
I would like cox and kings to take up this matter seriously and those involved in malpractices should be dealt with iron hands.

I being a frequent customer of the company feels my duty to inform the things happening in your company.
Thanks
Sanjeev dewan
Jalandhar
Punjab
[protected]@rediffmail.com
Mob.[protected]
Package date 18.06.2016 to 24.062016
Delhi — bagdogra — gangtok — pelling — darjeeling — bagdogra — delhi

I would rather be happy to know about the proceedings of the case put forth by me
Thanks

Cox & kings - one of the worst travel agents.Once the money is paid, they just don't care. This was one of the worst experiences I had during my recent trip to Bali. On arrival at the airport in Bali, one baggage did not arrive. When we reached the Hotel, we were told there was no booking. Imagine not having a reservation in an unknown country after having travelled the whole night what it felt like. The representative who had come to pick us up did not do anything to get us the reservation. Then I called up Cox & Kings, Mumbai. All the tamasha went on for almost two hours at the reception. Then we were given a room wherein the AC was choked, there was no soap, hand towel etc.etc. We had to call them up and ask for all this. Then the next morning when we went down for the so-called Buffet breakfast, there was rice, noodles, vegetables, another dish and bread butter. We told them that we do not eat this for breakfast, we want eggs. They said they will check and they came back saying that we will get only 2 eggs/bread butter and cannot touch the other stuff (when we had clearly told them we don't want it). This is the first hotel we have been to, wherein the food was rationed. Hotel was pathetic (7 Days Premium) not recommended.

This is the same experience we had and this was on a business travel! There were a few others who have lodged complaints with the local police on this company. COX and KINGS has a big name, but they are big frauds!

Everyone I have meet so far who has dealt with Cox & Kings has always had a bad experience.
And have never ever heard any good or neutral words about Cox & Kings from any of the people who have availed their services.
When I went to Europe with Kulin Kumars travels, I meet the group of Cox & Kings on the way, about 50 people, all were complaining how terrible their services where !!
I do not understand despite having such a bad reputation why do people still manage to select Cox & Kings for their tours !!

coxandkings — Pathetic Experience............

This is in relation to the Holiday Package that we had booked through your company. I am very disappointed to inform you that the tour package offered was just below average and didn't match to the reputation your company holds in planning holidays.
We booked Tour package for Thailand last month for 9 person but 1 cancelled. Our trip’s first destination was Phuket and we were supposed to visit Phi Phi Island at 7:30 Am on 8th of Aug. I also informed our Hotel reception at 6:45 in the morning to call us when cab arrive. At 7:30, I confirmed from the reception about the cab and they says no Cab come yet. I called Mr. Boy ( Contact person in Phuket ) at mobile No. [protected] ( Mobile call charges bill is Attached and time confirmation) which was given by Mr Boy on 7th of Aug to call for any problem and Cab confirmation at 8:10 am on 8th of Aug from hotel Room ( Mobile call charges bill is Attached and time confirmation) and he said he is on the way and will reach hotel in 1 or 2 minute. After 5 Minute, I again call Mr. Boy at 8:15 (Time Duration : 0:30 Second) and he said he is sending another cab as he has to go somewhere. After waiting 40 minute , Cab arrived and we left hotel for Phi Phi island but after 15 minute , a call came in Driver’s Mobile and he told that we can’t go to Phi Phi Island and he dropped us at Hotel. Then I called Mr. David at [protected] at 9:32 ( Mobile call charges bill is Attached and time confirmation )and he told me that My boy come at 7:30 and inform hotel reception about cab arrival but after waiting of 30 minutes , he returned back. I went reception counter and scold them for not informing about the Cab, then Reception lady told that there is no entry of Cab arrival from DS Travel in Front Guard Register. I called David again but he misbehaved me very much. Then I requested Reception manager to call him and tell about the facts but Mr. David also misbehaved them Also. I tried to convince Hotel manager to provide letter for this incident.

As we booked this Package through Cox & Kings Because we wanted world class services as our Group are businessman and want some vacation as Life was too much stressed. I know that Mr. Anubhav Gupta is the franchise owner of Cox & Kings and he is also a friend of my Group, So we contacted Mr. Anubhav Gupta and he confirmed about the Benefits if we booked through COX & KINGS . He Introduced us to Mr. Akhil (Branch Manager – cox & Kings) and he explained the Package. In the meanwhile Mr. Anubhav Gupta also agreed to join us in this tour.

After returned back to India We contacted Mr. Anubhav also a Eyewitness of this incident about help then he told me that he don’t want to involve in this issue. I called Mr. Anubhav Gupta & Mr. Akhil Mishra to resolve this issue but they says send the documents confirming about the genuinely of the case. On the same day I sent mail containing Scan copy of the latter which was draft by Hotel Manager mentioning the issue.

I Called so many times to Mr. Anubhav Gupta & Akhil Mishra, but they always ignored by saying that they sent mail and awaiting for response. After a rigorous follow-up I visited the office and told Mr. Anubhav Gupta that we are filing a Case against you and your company because even he also a part of the group and faced the problem , ignoring us and strongly told us that he will not help in this matter. As Mr. Anubhav Gupta is typical Businessmen and it has been approved by not cooperating us.

I am falling short of words to describe about the mess this package tour has made me to go through. I genuinely feel that my money and time have been wasted by choosing your holiday package. In the end, all I could expect from you is to stop promising something that you can't hold. I hope this type of blunder is never repeated with your other customers.

From our perspective, It was done in the starting of the Tour so this was not a holiday, but a very stressful experience that we would have done anything to avoid. In the circumstances, we do not feel that is unreasonable to expect a full refund of the money paid to you following your misrepresentation of what you were offering.

Cox & Kings India Ltd — Incorrect spelling of Name & Address mentioned on Voter Id

Respected Sir,

I am a resident of M.P. & one month before we have received our Voter Id's for all the family members but the name & addresses of all is wrong.

Please let me know wether to apply for new Voter IDs or they can correct the information & send the same.

Name on Voter Id (wrong)
Nilophar Khan LGX1820778
Aphtab Khan LGX1820786
Hasan Alee Khan LGX1820752
Shahdaparveen LGX1820750

Correct Name should be
Nilofer Khan
Aftab Khan
Hasan Ali Khan
Shahida Parveen

Correct Address should be

Q.No.E 63 B,
38 Mall Road
Mhow, M.P.
Pin:- 453441

Waiting for the positive response.

Yours Faithfully

Nilofer Khan
Mhow, M.P.

I agree with you. We ourselves had a very bad experience during our tour of Australia with Cox & Kings. Their tour manager was hopeless. There was no pick up for us when we reached Brisbane airport in Australia. We spent money from our own pockets to reach the hotel. Secondly, they do not organize a pick up for a optional tour arranged by them although they chage for it & also mention that they would do so in their tour brochures.
BEWARE OF COX & KINGS!!!

You visit Kolhapur & take feed back from companies who traveled with Cox & Kings to GIFA trade fair, you will realise your problem was nothing as compared to the hardship these people faced. Same with my friends who traveled to Drupa (printing fair), they just resisted filing court complaints

[protected]
whirlpool group to thailand
03 april 2011
money theft from my suitcase rs.5000/ and usd 215

Hi-
Even I had been cheated by cox and Kings when I cancelled my trip to Goa, they did not refund me the entire amt.. Now I hope to sue them but dont know how to proceed, any advice from your side would help.

Thanks,
Rimli

Dear Mrs. Swandan,

Greetings from Ezeego1.

Please accept our sincere apologies for the delay in processing your cancellation refund. However, please note that the same has been processed from our end.

Should you require any further clarification please feel free to revert to me.


Kind Regards,
Pallavi Garud.

Ms. Rimli. You must initiate action against Cox & Kings as they are deficient in proving services for consideration. You can initiate steps by issuing legal notice and thereafter file a complaint before consumer forum.

Good luck to u.

I am also suffereing like you. I booked a ticket on 16 June and the transaction failed. Ezeego replied with an acknowledgement stating that, the transaction has been cancelled and no amount will be charged. however, they chraged me for the ticket that was not generated and for which no one travelled.
I have been following up, but now the chat does not work and GSM nos. are switched off. I am in dubai and lost almost rs 2000 just calling these .

Let us come together and launch a joint Legal case against ezeego. Individual cases might not help.

Ezeego1.com — cheated by ezeego1.com

I cancelled my tickets one month back and yet its not refunded.These are the details:
Booking ref no : EZR[protected]/A
Invoice No :I[protected]
Transaction ID 913092
Date of Booking 13/04/2008
Date of Cancellation 24/04/2008
Its been a month and when contacted, their call centre execs say they are not able to track the money!!!
when asked "hasnt Deccan credited the amount back to you?" they say "no we cant say that" !!!
Its been more than 45 days and i have been calling them continously, only to hear their false assurances.
I have lost hopes of getting my money back when i googled "ezeego1.com fraud" and found out
that they are professional theives!!!

fsffsdf

As you made the payment on time, why you have not taken any receipt from them ?

It is their policy to take more time, so that passenger can not complaint anymore, at the time of cancellation and refund.

If you have not make payment on time, they got the point that as per the company policy, they did not received the payment on time, so they are not bound to give you any services.

Each and every hotel ahs got their own cancellation policy, but in your case, cnk and has taken more time, so that you do not get the Refund as per the company policy. Otherwise, hotel charges are One Night Retention agaisnt the Cancellation.

They did not gave you the Booking Vouchers, it means they ahve not Booked the Hotel, and they want to keep the Money as Retention Money and show you as Hotel has charged, otherwsie why they threatened you.

How can you even think about Consumer Friendly or why you thought that this company has got reputation in the market or they risk tarnishing their reputation in the media, if they have any.

They want you to take action agaisnt the company, as they have got their own lawyer to fight agaisnt you.

YOUR STRONGEST POINT is that you have not signed any paper or on their Booking Form or on any Paper, SUE them in court and they can not do anything but to give your money back.