Cox & Kings India Complaints & Reviews

Hi there,

I always travel & go on holidays from cox and kings , i am one of the old client of their .... Service & other arrangement were good before but recently
what i found is company is not giving that proper attention towards the customers on their journey. Then i went in the depth to find out what has gone
wrong why company has become so careless or they got big money now ... So after finding...

Complaint Against :- COX AND KINGS (Travel Agents)

With reference to the above complaint, we would like to inform you as follows :

1. We had engaged the services of Cox and Kings for the purpose of booking a tour to Japan and due to the negligent and monopolistic practices adopted by their personnel the tour had to be canceled leading to a huge amount of retention of our paid money from your side.
...

before going on holidays that my iternary
(flight time to be specific) has been changed without giving me prior
information due to which my entire honeymoon experiance was unhealthy.

Below are some details

Tour nameDuniya dekho 2011OBT1362346
Tour date10/17/2011
Branch Mumbai
Tour managerAshley reberio
Friendliness courtesy ratingAverage
Friendliness courtesy...

Sir
We took a europe tour through cox and kings coimbatore. They itinerary which was shown to us has been revised by the travel agents without our knowledge that is also when we started the trip and we have not been informed of any changes. They told that the trip will be going on as per itinerary. But today we are in paris now we have been informed that their is no lunch, we are not going to visit venice, innsbruck, geneva - which...

I had submitted my settlement forms on 18/06/2011 and the same is acknowledged. Since then till date when i checked in the status of know your claim status it is showing as received on 18/06/2011 and is under process. Kindly let me know when my account will be credited.

My account details as below:

Kn/24422/653

As i have some financial commitments request you to kindly do the needful at the earliest.br...

We had taken holiday package from Cox & Kings for 9 nights and 10 days namely Fascinating Far East for 3 adults and 1 child and paid Rs.2.85 lacs. Maany things promised at the timeof booking the package were not fulfilled. I am summarising my complaint as below;
1.On our arrival at Bangkok Airport at 5 am, no company representative was available. I had to call on the Bangkok number provided in the itinerary. Finally a representative...

three o[censored]s... me, my mother and her colleague were supposed to go for a trip to the european union, on 10th june.
firstly we had a problem regarding the visa when we reached kolkata.
the local representatives did not guide us properly, and so had a problem there in the visa office.
secondly, they made a mistake giving my name as ''rachna ranga'' (my previous name) instead of ''rachna baruah(present...

Dear Sir,

Cox & Kings is the biggest travel agent fraud company in India and has ruined my honeymoon plans to travel to Paris inspite of making all payments and reservations well in advance to them. We (me and y fiancee NERGISH) were suppose to depart on 12th of May for our Honeymoon and had made all necessary payments to the fraud Cox & Kings company and today on the 30th of April they inform me that my visa application...

We have booked a holiday (Name : European Whirl) with Cox and Kings,Tinsukia,Assam francisee on 1st of Sept'2010 for the Group departure tour scheduled on 11th October 2010 for Mr Pradip Khataniar and his wife.We have paid INR 76000(Seventy Six Thousand)only to Cox and Kings,We have deposited all the documents of Mr Khataniar and wife for making UK and Schengen VISA.But they could managed UK Visa till the departure date.Hence they told...

Dear Sir,
I have been cheated by Cox & Kings India Ltd. N. Delhi branch.
I have opted for Canton Tour - April 2010 Guangzhou China. A tour by cox & kings. They have charged me Rs. 55000 for 6D/5N. But in actual it was of 5days & 5Nights. A full Day was minus from our itinerary. For going to Guangzhou they given us Flight from N. Delhi to Hong kong .They put us at Hong kong Airport for 4hrs. Then from HK to Shenzhen...

dear sir / madam this is regardsing our courier sent from nizambad on 19th, but we have not received the cover Airway bill no:[protected],yesterday i have called up ur Cont no:[protected] & 44556364 but ur staff giving irresepsctively answer not proper behaviour keep on line hold for long back min..and they dont no languages speaking and how to talk on phones all blady girls kindly do needful that is very important documents which we have...

My company used Cox and Kings for an international travel. We were going to an exhibition as exhibitors. When signing up for the package they promised us that they would be providing a 3 - 4 star accomodation with transportation to and from the exhibition grounds. Upon arrival, we realized that we were put up in a retirement home (not even a 2 star accomodation!). As exhibitors we had to stay back until the exhibition was closed, but they...

hello doston,

please cox and kings jaisi companies ke naam pe mat jao. aisi companies bhi badi badi commitments karke unhe nibhati nahi hain.
main apne parents ko europe trip pe le gayi thi may 2009 mein. mujhse commitment ki gayi thi ki mujhe 4 star hotels mein thehraya jayega lekin wahaan le jaane ke baad mujhe 3 star hotels ki accomodation di, ye kehke ki ye hotel india ke 4 star hotel ke barabar hi hai.
UNCHI...

Hello everyone,My parents booked tickets for American Bonanza Tour on June 2009.They got the visa through Cox and King and they have paid full amount also.But due to H1N1 they couldnt make it for the trip last year.This year they are planning but no one is reponding from Cox and Kings Office either in Bangalore or MUmbai.No one is responding for our repeated calls.Its already more than 6 months.
No one bothers to send a mail also.Whenever...

Dear Sir / Madame,

I have been using HSBC Credit Card (primary Card No.[protected]. I have made a purchase of Rs.9468 from my credit card and have converted into 6 installment for payment @EMI Rs.1578. Accordingly I have made all payments on EMI basis with last EMI payment being May 2009. Apart from this I also made payment for my insurance fee which is being charged by Tata AIG Insurance from my Credit Card @ Rs.530...

i have cancel the below mentioned booking on same day. and comfirm with the Cox and Kings deparement. End no of times i have given a call but i have not recd my refund. pls find enclose summary for my booking.

Regards,
Manju

________________________________________________________________________________...⇄
Dear Customer,
Thank you for booking your travel with www.coxandkings.com. Your itinerary...

We booked a business travel package to Europe for an trade fair through Cox and Kings. They promised us minimum 3 star accomodation a stay within 20 kms of the fair grounds for exhibitors. We were put up almost 45 kms away in a pension home. It was less than a 2 start property. They refused to arrange transport back to the stay after 7:00 pm for exhibitors although return transport was promised. After threatening to turn them in to the local...

I have a booked a europe tour for 14 days. The cox and kings tour operater will provide everty thing( i.e Visa Charge, hotel accomadation, hotel transfer etc. ). for that they had charge of rs. 1, 60, 000.00 . 1 have paid rs. 1, 1, 5, 000.00 as an advance . But when they appllied for visa . the schegen visa has cancelled only uk visa they have got. as well as the whole tour is cancelled for schezen visa. they had charge me Rs. 30, 000.00...

I cancelled my tickets 45 days back and the money has not been refunded.These are the details:
Booking ref no : EZR[protected]/A
Invoice No :I[protected]
Transaction ID 913092
Date of Booking 13/04/2008
Date of Cancellation 24/04/2008
When contacted their call centre execs say they are not able to track the money!!!
when asked "hasnt Deccan credited the amount back to you?" they...

Dear Sir,

I booked a Holiday Package at Goa on 1st week of Dec, 07 thru Credit Card with Cox and Kings at Kolkata Branch via email and paid the entire package amt as instructed by them within the deadline . The total amount charged thru Credit card was INR 55668 .

The voucher for booking was to be sent along immediately, this has not yet happened inspite of reminding them again and again thru emails, phone...