Cox & Kings India Complaints & Reviews

the mail has been sent to you, please look into the matter urgently.
and please see to the fact that the agency returns our passports as soon as possible.

Already mailed across to you.

Regards,
Manmeet

Complain Resolved in the First Week of May Itself

Dear Friends,

I request you to cancel my complain registered against Cox and Kings Mumbai as my issue has been amicably resolved and would like to appreciate the assistance of Mr. Himanshu Sampat from Cox and Kings in doing so.

Also would request you to forward any complaints to Himanshu as he is the best person to get in touch with Cox and Kings to resolve issues and misunderstandings.

Regards,
Manmeet Bhamra
Director
DASHMESH PROPRETIES

This is the same experience we had and this was on a business travel! There were a few others who have lodged complaints with the local police on this company. COX and KINGS has a big name, but they are big frauds!

Everyone I have meet so far who has dealt with Cox & Kings has always had a bad experience.
And have never ever heard any good or neutral words about Cox & Kings from any of the people who have availed their services.
When I went to Europe with Kulin Kumars travels, I meet the group of Cox & Kings on the way, about 50 people, all were complaining how terrible their services where !!
I do not understand despite having such a bad reputation why do people still manage to select Cox & Kings for their tours !!

coxandkings — Pathetic Experience............

This is in relation to the Holiday Package that we had booked through your company. I am very disappointed to inform you that the tour package offered was just below average and didn't match to the reputation your company holds in planning holidays.
We booked Tour package for Thailand last month for 9 person but 1 cancelled. Our trip’s first destination was Phuket and we were supposed to visit Phi Phi Island at 7:30 Am on 8th of Aug. I also informed our Hotel reception at 6:45 in the morning to call us when cab arrive. At 7:30, I confirmed from the reception about the cab and they says no Cab come yet. I called Mr. Boy ( Contact person in Phuket ) at mobile No. [protected] ( Mobile call charges bill is Attached and time confirmation) which was given by Mr Boy on 7th of Aug to call for any problem and Cab confirmation at 8:10 am on 8th of Aug from hotel Room ( Mobile call charges bill is Attached and time confirmation) and he said he is on the way and will reach hotel in 1 or 2 minute. After 5 Minute, I again call Mr. Boy at 8:15 (Time Duration : 0:30 Second) and he said he is sending another cab as he has to go somewhere. After waiting 40 minute , Cab arrived and we left hotel for Phi Phi island but after 15 minute , a call came in Driver’s Mobile and he told that we can’t go to Phi Phi Island and he dropped us at Hotel. Then I called Mr. David at [protected] at 9:32 ( Mobile call charges bill is Attached and time confirmation )and he told me that My boy come at 7:30 and inform hotel reception about cab arrival but after waiting of 30 minutes , he returned back. I went reception counter and scold them for not informing about the Cab, then Reception lady told that there is no entry of Cab arrival from DS Travel in Front Guard Register. I called David again but he misbehaved me very much. Then I requested Reception manager to call him and tell about the facts but Mr. David also misbehaved them Also. I tried to convince Hotel manager to provide letter for this incident.

As we booked this Package through Cox & Kings Because we wanted world class services as our Group are businessman and want some vacation as Life was too much stressed. I know that Mr. Anubhav Gupta is the franchise owner of Cox & Kings and he is also a friend of my Group, So we contacted Mr. Anubhav Gupta and he confirmed about the Benefits if we booked through COX & KINGS . He Introduced us to Mr. Akhil (Branch Manager – cox & Kings) and he explained the Package. In the meanwhile Mr. Anubhav Gupta also agreed to join us in this tour.

After returned back to India We contacted Mr. Anubhav also a Eyewitness of this incident about help then he told me that he don’t want to involve in this issue. I called Mr. Anubhav Gupta & Mr. Akhil Mishra to resolve this issue but they says send the documents confirming about the genuinely of the case. On the same day I sent mail containing Scan copy of the latter which was draft by Hotel Manager mentioning the issue.

I Called so many times to Mr. Anubhav Gupta & Akhil Mishra, but they always ignored by saying that they sent mail and awaiting for response. After a rigorous follow-up I visited the office and told Mr. Anubhav Gupta that we are filing a Case against you and your company because even he also a part of the group and faced the problem , ignoring us and strongly told us that he will not help in this matter. As Mr. Anubhav Gupta is typical Businessmen and it has been approved by not cooperating us.

I am falling short of words to describe about the mess this package tour has made me to go through. I genuinely feel that my money and time have been wasted by choosing your holiday package. In the end, all I could expect from you is to stop promising something that you can't hold. I hope this type of blunder is never repeated with your other customers.

From our perspective, It was done in the starting of the Tour so this was not a holiday, but a very stressful experience that we would have done anything to avoid. In the circumstances, we do not feel that is unreasonable to expect a full refund of the money paid to you following your misrepresentation of what you were offering.

Cox & Kings India Ltd — Incorrect spelling of Name & Address mentioned on Voter Id

Respected Sir,

I am a resident of M.P. & one month before we have received our Voter Id's for all the family members but the name & addresses of all is wrong.

Please let me know wether to apply for new Voter IDs or they can correct the information & send the same.

Name on Voter Id (wrong)
Nilophar Khan LGX1820778
Aphtab Khan LGX1820786
Hasan Alee Khan LGX1820752
Shahdaparveen LGX1820750

Correct Name should be
Nilofer Khan
Aftab Khan
Hasan Ali Khan
Shahida Parveen

Correct Address should be

Q.No.E 63 B,
38 Mall Road
Mhow, M.P.
Pin:- 453441

Waiting for the positive response.

Yours Faithfully

Nilofer Khan
Mhow, M.P.

I agree with you. We ourselves had a very bad experience during our tour of Australia with Cox & Kings. Their tour manager was hopeless. There was no pick up for us when we reached Brisbane airport in Australia. We spent money from our own pockets to reach the hotel. Secondly, they do not organize a pick up for a optional tour arranged by them although they chage for it & also mention that they would do so in their tour brochures.
BEWARE OF COX & KINGS!!!

You visit Kolhapur & take feed back from companies who traveled with Cox & Kings to GIFA trade fair, you will realise your problem was nothing as compared to the hardship these people faced. Same with my friends who traveled to Drupa (printing fair), they just resisted filing court complaints

[protected]
whirlpool group to thailand
03 april 2011
money theft from my suitcase rs.5000/ and usd 215

Hi-
Even I had been cheated by cox and Kings when I cancelled my trip to Goa, they did not refund me the entire amt.. Now I hope to sue them but dont know how to proceed, any advice from your side would help.

Thanks,
Rimli

Dear Mrs. Swandan,

Greetings from Ezeego1.

Please accept our sincere apologies for the delay in processing your cancellation refund. However, please note that the same has been processed from our end.

Should you require any further clarification please feel free to revert to me.


Kind Regards,
Pallavi Garud.

Ms. Rimli. You must initiate action against Cox & Kings as they are deficient in proving services for consideration. You can initiate steps by issuing legal notice and thereafter file a complaint before consumer forum.

Good luck to u.

I am also suffereing like you. I booked a ticket on 16 June and the transaction failed. Ezeego replied with an acknowledgement stating that, the transaction has been cancelled and no amount will be charged. however, they chraged me for the ticket that was not generated and for which no one travelled.
I have been following up, but now the chat does not work and GSM nos. are switched off. I am in dubai and lost almost rs 2000 just calling these .

Let us come together and launch a joint Legal case against ezeego. Individual cases might not help.

Ezeego1.com — cheated by ezeego1.com

I cancelled my tickets one month back and yet its not refunded.These are the details:
Booking ref no : EZR[protected]/A
Invoice No :I[protected]
Transaction ID 913092
Date of Booking 13/04/2008
Date of Cancellation 24/04/2008
Its been a month and when contacted, their call centre execs say they are not able to track the money!!!
when asked "hasnt Deccan credited the amount back to you?" they say "no we cant say that" !!!
Its been more than 45 days and i have been calling them continously, only to hear their false assurances.
I have lost hopes of getting my money back when i googled "ezeego1.com fraud" and found out
that they are professional theives!!!

fsffsdf

As you made the payment on time, why you have not taken any receipt from them ?

It is their policy to take more time, so that passenger can not complaint anymore, at the time of cancellation and refund.

If you have not make payment on time, they got the point that as per the company policy, they did not received the payment on time, so they are not bound to give you any services.

Each and every hotel ahs got their own cancellation policy, but in your case, cnk and has taken more time, so that you do not get the Refund as per the company policy. Otherwise, hotel charges are One Night Retention agaisnt the Cancellation.

They did not gave you the Booking Vouchers, it means they ahve not Booked the Hotel, and they want to keep the Money as Retention Money and show you as Hotel has charged, otherwsie why they threatened you.

How can you even think about Consumer Friendly or why you thought that this company has got reputation in the market or they risk tarnishing their reputation in the media, if they have any.

They want you to take action agaisnt the company, as they have got their own lawyer to fight agaisnt you.

YOUR STRONGEST POINT is that you have not signed any paper or on their Booking Form or on any Paper, SUE them in court and they can not do anything but to give your money back.