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Cox & Kings India Complaints & Reviews

www.coxandkings.com

3.6

Last updated Oct 5, 2022

Complaints 380

Resolved

268

Unresolved

112

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Complaints recently resolved by Cox & Kings India customer care

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non takeoff of our tour - egyptian wonders durga puja series 2019// departure date 15 october 2019

payment of our tour agents in athens, greece

no response_ egypt tour booking december'19

trip cancelled but booking amount not refunded

europe tour-refund

Most useful Cox & Kings India reviews

Misleading customers

non takeoff of our tour - egyptian wonders durga puja series 2019// departure date 15 october 2019

Ujjwal Kanti Sen

unable to book a tour - paid the booking amount. no response from the travel advisor

Non-Refund of 1.22 lakhs for more than 5 years in spite of amputation above knee

refund of initial deposit booking id 1029690 complaint [id: 2066897]

cox and kings - worst travel service providers

Cox & Kings India reviews & complaints page 7

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Address: 400052

Website: Wwwcoxandkings.com

All cordination on call and by email after is not getting acceptable refunds customer care center mr - mihir gotla & head of lady mrs narmada mutthu she was told go counsumer court filed case agains company i booking id no 898) 87/re: booking id - 898687, customized tour for canada tourdate 01 may 2018 i pay 326000₹ all transfer and hotel with break fast transportation with private sedan cab &sightseeing location with entry pass and all...

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Address: Mumbai City, Maharashtra, 400059

Website: Wwwcoxandkings .com

My tour date is[protected] to[protected] canada customized tour booking id-898687/2188462cox and kings in andherioffice 3rd floor waman techno center, marol makawana road andheri east mumbai -400059 india i before many time call center call & all email customer care center mr mihir gotla & mrs narmada mutthu but not responce any refunds my money i taired i go to now file counsumer court case shoot file agains coxand kings tour & travels company...

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This is the 2nd reminder to my complaint lodged against cox and kings.
Inspite of acknowledgement towards receipt of complaint from my end, m/s cox and kings is not refunding the deposit amount along with compensation as demanded from my end.
Please note that if the same continues for few more days, i shall have to take legal action against the co for which the co shall be liable to bear the cost....

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Website: www.coxandkings.com

Recently cox & kings arranged for me a tailor made tour package to kenya.
It was a disaster from the time i reached nairobi. Their partners in kenya proved totally unprofessional, bluffing, all the time, keeping me in dark with regards to my baggage which arrived one day later. They finally sent after 4 days. Proof available.
Vehicle was booked for me & wife, full fare was paid as required. They provided an old dilapidated...

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Address: Mumbai City, Maharashtra, 400093

Cox and kings has cancelled our europe tour package at the lat moment. They did not give any alternative date or package and kept us helpless. We never expected that we will not get any alternative from cox and kings. It was very tough for us to book any alternative tour in less time period and we had to cancel our plan. It was both monetary and emotional torture for us....

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Address: Mumbai City, Maharashtra

Please note that i am yet to receive initial booking amount for reasons best known to you inspite of my repeated reminders.
Due to your lackadaisical attitude and subsequent telephonic conversation, i was forced to withdraw from the proposed tour. The offer was made to me at a certain price and which was accepted by me. Accordingly advance made and accepted at your end with a written confirmation at the quoted rate. Subsequently, i...

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Address: 560072

Cox and kings sales executives are the worst and fraud executives it seems,
they kept on calling us till we make the payment of initial registration of Rs.6000 for Europe trip, after they receive the money, they simply vanished,
no response to emails, when I call to customer care, they kept on telling, travel agent is on leave and they cannot proceed in his absence, later after few days they say, that travel agent is no more...

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Address: Mumbai City, Maharashtra, 400059

Website: www.coxandkings.com

1st may 2018 canada east wonder & vancover pakage i had taken from you for 3, 26, 000 rs
I had some serious issues & problems & difficulties during my trip & so had given a complaint
Your tour had accepted all the complaints & had assured me refund
But till date no refund
And now when i see the status for my complaint it shows “resolved”
How is it resolved??
Please look to my complaint
Hoping...

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Address: Hyderabad, Telangana

Cox And Kings is the worst travel service provider. We opted for Marvels of Europe and the experience
that we had is the worst possible experience a traveler can have when going for a family vacation.
They provide you the itinerary with all the glitters as if they have the best possible itinerary any
travel agency can have. But let me put the real itinerary in front of you.

Day 1:

They...

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Address: Hyderabad, Telangana

Cox And Kings is the worst travel service provider. We opted for Marvels of Europe and the experience
that we had is the worst possible experience a traveler can have when going for a family vacation.
They provide you the itinerary with all the glitters as if they have the best possible itinerary any
travel agency can have. But let me put the real itinerary in front of you.

Day 1:

They...

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Address: New Delhi, Delhi, 110087

Website: www.coxandkings.com

Hi

I have a complaint against you people and your employees.

I have booked a trip to mauritius for my parents (2 people). The communication is going on for past 10 days and finally i was given a quote by your employee vinay that for a trip to mauritius i would be required to pay 63, 350 for 3 nights and 4 days and my stay would be in radisson hotel.

Yesterday only i confirmed my trip and paid...

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Cox and kings has cancelled our europe tour package in less than 30 days from our departure day. They did not give any alternative date or package and kept us helpless. We never expected that we will not get any alternative from cox and kings. It was very tough for us to book any alternative tour in less time period and we had to cancel our plan. It was both monetary and emotional torchure for us. Also contacting them was a problem and got...

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Address: Pune, Maharashtra, 411921

I am writing this complaint for the extremely disappointing experience with cox and kings.

I booked a tour well in advance at your office at regent towers, baner pashan link road. The name of the concerned person from your office is aditya kulkarni and shweta ranade.

The tour itinerary and terms & conditions were agreed between my self - shirish bengeri and aditya kulkarni from your office on 26 th may. Based...

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Address: Ernakulam, Kerala, 682019

I had booked a family trip to america through cox and kings kochi branch this june, accordingly paid almost 5lakh rupees within two weeks as per their demands.
Very conveniently they cancelled the trip in the first week of july saying not enough passengers. Now since three weeks i have been following up for my refund and they have not done so giving childish excuses.
And the way the staff gets irritated it’s as if i’m asking...

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Worst travel agency...!! Once payment was done there was no proper follow up. Secondly they do good business by not issuing visa on time and casually ask to cancel the trip.

So talking in more detail, this was my customize package for Singapore Malaysia trip. The day before my tour by evening 6.35 pm my agent from Mumbai- andheri branch calls me and gives the news that my visa has not been issued and we canât do any...

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Address: New Delhi, Delhi, 110001

Dear sir,
I have applied for thai visa theough barakhamba branch new delhi on 11th july 2018, and the team there have no knowledge, if we ask anything they ask each other and reply. There was no communication from their end. When i called to ask the status they said the embassy have asked for your itr, i as on there mailed them and xalled again to confirm. They confirmed receving the mail again after 2 day when i called they said...

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Address: 403802

Complaint against Cox and kings Vasco Goa India
Please don't book any packages from cox and kings
There is no clarity in hotel bookings
They increase the package cost
No punctuality in providing complete package details
They book cheap hotels
No consideration for customer satisfaction
The package of hotel rooms is decided by cox and kings you don't have an option.
After booking they...

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Address: Mumbai City, Maharashtra, 400059

Website: Wwwcoxandkings.com

Booking time is all service provided done after booking full and final payment afteri go destination that time not to provided service with all writting on paper record exampel hotel break fast transfer transportation vahical tourist places all is done tour period not provided iam very hadache and firstef all tour period same day 10 am time city tour same day 2 :00 pm time pickup city express via rail station going for ottawa tomontereal...

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Address: 641006

My INTERNATIONAL TOUR booking ID is 1017287. On the first day itself, before booking my INTERNATIONAL TRIP, I informed the Coimbatore Team, that I am going to abroad on Leave Fare Concession (LFC) and therefore I inquired them whether will it be possible for them to issue a Invoice, which should show the bifurcation of the amount charged as Travel Expenses and other Tour Package Expenses? I very clearly told them that i am working in an Organisation,...

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Address: 600023

I had opted for a group tour to NEPAL (Nepal Delight ) as published in their website for the 2nd June ex-chennai and were asked to pay full charges including airtravel of Rs. 63798/- to confirm the booking.I did so on .16th May 2018 accordingly and my booking id was 969232 . I was advised on .25th May 2018 that due to lack of adequate bookings the tour has been cancelled and was asked if i could join the next one scheduled for 16th June....

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