Cox & Kings India Complaints & Reviews

As a part of the employee engagement program for our company, we had purchased the travel vouchers from cox and kings and they assured guarantee on services, but sorry to say, these guys have a pathetic service towards customers.

In spite of so many reminders and calls, there is no response from cox and kings we had request the cancelletions of vouchers and to initiate the refund till date there is no response

We have booked andaman nicobar tour booking id 1114302 for 4 persons and paid full amount at their ahmedabad franchise office. Person mr. Manak panchal who came and booked our tour is not responding and came to know that he has left the company. Upon constant followup in whatsapp he has given number of mrs. Seena jacob. I have contacted seena madam and she replied to contact mr. Anil jacob. I met him yesterday at his bodakdev office and discussed in detail regarding position of our tour. He has told me that he will try to talk to higher authorities in cox and kings today and revert back with status today. He has also conveyed me that there is problem and you might have to book return tickets mumbai to port - blair. I don't know how to put trust in big companies also. Request to provide vouchers and tickets or else please refund our money.

Prakash mehta
Ahmedabad

We have b00ked a h0liday t0 andaman via c0x n kings. B00king id 1113620, andaman delight with neil island by air, ex mumbai. The scheduled departure is 26th 0ctber 2019. Accrding t0 the c0mpany p0licy, we have made all the payments 0n time. We are yet t0 receive any air tickets 0r h0tel v0uchers. We have been f0ll0wing up with the c0x n kings pe0ple since the last 15 days, 0nly t0 be assured that we will be prvided the same. Kindly help us.

Thanks n regards,
Lubna diana m0hanty
[protected]

I have sent rs.126090/- on[protected] to cox & king account no.[protected], ifsc code - deut04784bby deutsche bank, hazarimal, somani marg, fort, mubai -400001. But on[protected] ox & king informed not getting the money. Neft utr number was [protected] and they asked for paying again to state bank of india account [protected], ifsc code sbin0006070. Now the deutsche bank says the money has been remitted to cox & kings account. Kindly return the amount to my south indian bank account number [protected], ifsc code : sibl0000368. Expect and urgent action in this matter.

Booking id: 1094423

Yours faith fuly,

Dr. V. Rajan
Dr. Padam. T. V.

Hi cox and kings,


On an event in being unable to reach you even after repeated calls in helpline (Which seems deactivated), mumbai & delhi offices (Which is either deactivated or not picking calls), i am left with no other option to communicate with you.

A trip of mine has been cancelled without any formal notification and any reference contact and obviously without returning of my money.

In this scenario, i expect to receive a callback from you, within 24 hours. Otherwise i will be bound to register necessary complaints and undertake legal actions.

Please find attached papers to explain my complaint. I sent this before and was following up on further information as requested by you. We paid for a trip to athens from newark, nj, usa and on arrival met by "travel to greece" agent telling that they had not received any payment from cox and kings and we had to pay 2233.04 euros if we wanted to continue our already paid for tour. Dates were 09/30/2019 to 10/08/2019. Gary s lytle, md. Phone[protected], email [protected]@yahoo.com. Tour to greece agent, lea coubena, 80-88 syngrou ave, 11741 athens, greece. T:+[protected].
Please contact me and/or lea coubena asap

This is in reference to the subject tour as above booked by me (For my spouse and myself) through m/s cox & kings. The starting date of the tour was 7th oct. 2019. However, on 1st oct 2019, i was informed by an sms from cox & kings, mandeville gardens, kolkata 700019 representative, ms nayani nandy, senior executive, that the tour is called off. She also informed that official mail would follow. However, the mail was received only on 09 oct 2019 by means of a general letter cancellation intimation over email.
I tried to contact mr neville mistry, operational head, cox & kings, mumbai office, over phone, which remained un-responded for a full day. However, after protracted whatsapp correspondence (During which i repeatedly wrote to him), he answered on 3rd oct. 2019 morning, that "this departure is called off and a written information is being sent to all passengers... Yes, you will get the refund in full along with interest as mentioned in our letter". Thereafter, i received a call from their mumbai office in the evening at 16.52 hrs (From no.[protected], informing the same news and that the mail in confirmation would be sent within 24 hours. He even confirmed my email id. However, the intimation general email was delivered only on 09 oct 2019 by mr. Vinay kadav.
Mr. Vinay kadav, who patiently listened to me and gave me the cancellation intimation by email.

My details as per the booking with cox & kings, are as follows:

Name : indranil chattopadhyay & ranjana chattopadhyay (2 pacs)
Booking id no: 1100537
Tour : turkey greek sojourn - durga puja spl - 12 days/ 11nights - 07 oct. - 18 oct. 2019
Departure date : 07 october 2019 early morning.
Amount paid : rs. 4, 02, 350/ — (Rupees four lakh two thousand three hundred and fifty only)

I have retired from service recently and had booked the holiday with my hard-earned superannuation benefits. I request you to kindly impress upon cox & kings authorities to refund the money at an early date. The cox & kings have indicated in their email that the booking amount would be refunded in 90 days alongwith 12% interest p. A. However, this seems too long. I request you to treat my case as a special one, and instruct the cox and kings authorities to arrange the refund as early as possible, if possible, immediately..

I will send my bank details as soon as i am advised to fulfil the formalities required. Please note i was not issued any flight tickets or holiday documents by the company. Only the visas were done, which would not be of any use now.

I request you to please take up my case immediately and oblige.

Yours faithfully

Indranil chattopadhyay
Email id : [protected]@yahoo.com
Mobile nos : [protected], [protected].
Address: 2b basera, 45/d/1 moore avenue,
Regent park police station, kolkata 700040.

Payment from cox n king is pending from last 3 months. Now they are denying that, their financial condition is not good. So, its very dicy. Everytime they are making new excuses. Mr anoop gupta is vice president of cox n king. I have sent many mails to them, but they never respond.

Its really disgusting that how big corporates are playing with the money of people. Amount is rs 25660/-

We have booked amhi travelkar advitiya europe tour (Booking date 28-may-2019) with cox and kings, thane branch for the departure date of 12th of aug 2019. We paid 80000 as booking amount. However due to medical reasons we have to cancel the trip on 12th of june 2019.
We are eligible to get the refund of around 56000 as per the company policy. However its been almost 4 months we are continuously following for the refund, but there is no response from the said authorities.

Booking id - 1105873, 1103032

I have booked with cox and kings kolkata for the winter special egyptian wonders tour. Departure date:- 24th december 2019.

For the same, i have paid rs.95000/- as the booking amount for two persons.

After the event of recent news on shut down of cox and kings kolkata branch, no one over here is responding to my email/ phone calls. Please confirm immediately if the tour is happening.

If not, process my refund request asap and confirm me. Receipt number of my payment[protected]kwicqx (Name - sirshendu sengupta)

I have not received refund for my trip.
The agent has left the company and customer service is not replying to my call.

I had booked trip for :
Mr profulla chandra patnaik // amhi travelkar - east europe anubhav // ex nagpur // 7 nights 8 days tour // 24th september 2019 departure // booking id: 1113905

We used our retirement money for the trip however due to rejection of visa trip was cancelled. We were supposed t get refund based on visa protection plan but the same never happened.

Its been more than a month of following up. Please help

Booking i'd 1108325. They cancelled the tour on last week of august. Till now i have not received my refund. I call company on daily basis but they don't give any respond evenly they don't respond to the mail's also. Please provide my refund also. I don't think they evenly feel the guilty. No reply is provided and also provided the refund. I have an e mail in the month of september or august, we have initiated the process you will get refund on or before 12th september. Now it's october till i don't receive any refund. Now they don't respond to our mail's and calls

I had paid a booking amount of rs 2, 80, 000 to m/s cox and kings for enchanting europe tour departing kolkata on 30th october 2019. The coordinator on behalf of cox and kings, kolkata office for me was mr niladri sekhar dey

It is understood from cox and kings call centre and website that the said tour has been cancelled by you but no communication regarding the trip cancellation has been received from them till date.

They are yet to refund me the amount of rs 280000 till date

# cox and kings
I have booked europe trip bid: 1106433 ex amd // amhi travelkar - adviteeya europe - summer 2019 ex amd - group tour // 12-aug-19.
As my uk visa got rejected i had to cencelled my trip. I’m senior citizen and i’m still waiting for refund. Its more than two months while refund was promised to be credited within 15-25 days.
Below you can find the details:

Booking location within ahmedabad

Cox & kings limited
Primate complex, a-303, 3rd floor, 2nd lift,
Opp. Mother milk palace, judges bunglow road
Bodakdev, ahmedabad – 380054, gujarat

Name of the sales officer-
Arpit jani

People plz avoid this travel agency as they are very unprofessional even to senior citizen. The franchise is owned by other person and not the cox and kings so they only will collect money and all problems they will outsourced to mumbai office.

Br,
Karuna

Hi,
It is a great displeasure to have booked a tour package from Cox and Kings India.
We booked a foreign travel package in July for 04 passengers which was scheduled for departure on Tuesday, 24th Sep.
We immediately transferred a sum of Rs. 1, 76, 000/- to their bank.
On the night of Saturday, 21st Sep., we got a sudden communication from Cox and Kings regarding the last minute cancellation of the tour. They did not even share any reasons or just any info. on cancellation.
We got back to them for the grounds and did not get a documented response.
It has been 08 days but there has been no progress of refund of package cost. Moreover, on repeated requests and follow ups, they are stating that the passports shall be returned within 45 working days.
They seem to be least bothered about the customer and his further travel plans.
Their customer service does nothing except sending response after multiple attempts to reach them.
We are utterly disappointed by the cold state of affairs and response cycle of Cox and Kings and we are not sure whether and when they are going to refund the package cost and return the passports.
We sincerely condemn these sort of practices for the indian consumer and we seek refund and passports immediately.

Dear concern,

Its been more than 3 months we are not getting our europe tour refund amount-2 lac which was cancelled by company. After doing repeated followup also no refund process initiated from their end. Please try to understand it's our hard earned money. Please do the needful asap as we are not able to get amount since 3 months.

Booking id: 1108565 and was booked by lavanya goud,
Neha kumar

Accountant name ghazimir

File no.20180bt2059083

Cox and kings - chennai, spur tank road chethpet branch

I have booked uk delights for self and wife during december 2018 and paid rs. 2 lakhs. Even after 8 months, they could not arrange a tour program but they told me every month departure would be there for uk. They informed in the month of august 2019 the tour program was canceled. Without even confirm the date of tour program the visa team processed the visa for uk which is purely the internal mistake. Now they wanted to pay rs.177220/- instead of rs.2 lacs. Who will pay the interest loss for 8 months.
What i can do with the uk visa if they canceled the tour. While paying the amount through hdfc credit card they deduct rs.2000/- towards the fees credit card.
If the customer canceled the program they have to forego huge amount if cox and kings canceled the program?? Again customer has to lose money.

Now cox and kings forcing me to accept in writing for rs.177220/- for making a refund. It is cheap bargaining and i did not accept. They have to pay interest for eight months keeping my money with them

Hence i request you to forward the complaint.

Regards

Prathaban

#cox and kings
I have booked europe trip from cox and kings.
But as my visa got rejected i have canceled trip on 7th of august2019 and i am still waiting for my refund.
As they say it takes 15 working days for refund and now it is almost a month refund not done and still saying next week
No coordination from any staff
Booking agent name:-godfrey dsouza
Savvy gonsalves
Local branch (Aurangabad) shirish sapna hemant.
Not even getting help from customer service department also.
Just they using our money.
Guys be careful while booking with cox and kings

I have booked marvels of europe tour pakage with booking id - 1106299. All payments have been cleared in full. The travel departure date is on 09.09.2019. However as on date-04.09.2019, i havent received the confirmed flight tickets and hotel bookings. Please help. On enquiry the local cox and kings agent donot provide any proper details as to why the tickets and hotel bookings are not released yet.

Sir,

I and a few of my friends had paid rs.50, 000 each towards advance payment for the proposed tour by cox & kings to indonesia. Unfortunately the tour was cancelled unilaterally by cox & kings.

I have made the payment through imps to cox & kings account on 26 july 2019. I was told on 4 aug that the amount would be refunded to me within 14 days. It is once month since then, still i have not got the refund due to me.

I have been in touch with mr. Vijay and ms. Pavithra of your office at anna nagar, chennai and the reply i get is "it is being processed by the bombay office" and that i will be getting the refund shortly.

Is it fair on the part of cox & kings to delay the refund when i had trusted your office and paid the advance as requested? I have made the payment on 26 july and it is 3 sep today.

Kindly talk to the people concerned and transfer the refund due to me to the account i had already given. Hope you will take the matter seriously and do the needful.

A line in reply and a prompt action will be much appreciated.

V. Subbaroyan
M:[protected]
L:[protected]