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Cox & Kings India Complaints & Reviews

3.6
Last updated Oct 5, 2022
Complaints 380
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Unresolved
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Cox & Kings India reviews & complaints page 2

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U
Ujjwal Kanti Sen
from Kharagpur, West Bengal
Oct 18, 2019
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non takeoff of our tour - egyptian wonders durga puja series 2019// departure date 15 october 2019

Address: 33 Bagha Jatin Station Road, Kolkata 700086, Kolkata, West Bengal, 700086

This is to inform you that i have booked two slots for me and my wife sumita sen for that captioned tour proposed by cox and kings ltd and paid the entire tour cost in three instalments. Rs.95000/- on 25 may 2019, rs.86000/- on 06 august 2019 and rs.93412/- on 13 september 2019 totalling to rs.274412/-. On 04 october 2019 i came to know from miss nayani nandy, senior executive, cox and kings of their ballygunge, kolkata office that the above...
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Pradyumna Shee
from Mumbai, Maharashtra
Oct 18, 2019
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trip cancelled and unable to contact now

Address: Turner Morrison Building,16 Bank Street, Fort Mumbai - 400001, Mumbai City, Maharashtra

Hi cox and kings,


On an event in being unable to reach you even after repeated calls in helpline (Which seems deactivated), mumbai & delhi offices (Which is either deactivated or not picking calls), i am left with no other option to communicate with you.

A trip of mine has been cancelled without any formal notification and any reference contact and obviously without returning of my money.
br...
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Dr. Lytle
Oct 11, 2019
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tour not paid for when I arrived in athens

Address: 5455 Wilshire blvd, Ste 1150, 90036

Please find attached papers to explain my complaint. I sent this before and was following up on further information as requested by you. We paid for a trip to athens from newark, nj, usa and on arrival met by "travel to greece" agent telling that they had not received any payment from cox and kings and we had to pay 2233.04 euros if we wanted to continue our already paid for tour. Dates were 09/30/2019 to 10/08/2019. Gary s lytle, md. Phone...
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Indranil Chattopadhyay
from Bengaluru, Karnataka
Oct 11, 2019
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foreign tour - turkey-greece sojourn - 07 to 18 oct 2019 - non-takeoff

Address: Turner Morrison Building, 16 Bank Street, Fort, Mumbai 400001. Telephone: 022-22709100; Fax : 022-22709161. Website: www.coxandkings.com

This is in reference to the subject tour as above booked by me (For my spouse and myself) through m/s cox & kings. The starting date of the tour was 7th oct. 2019. However, on 1st oct 2019, i was informed by an sms from cox & kings, mandeville gardens, kolkata 700019 representative, ms nayani nandy, senior executive, that the tour is called off. She also informed that official mail would follow. However, the mail was received only on 09 oct...
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Dr. Lytle
Oct 10, 2019
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payment of our tour agents in athens, greece

Address: 5455 Wilshire Blvd, Ste 1150, 90036

We paid for a tour and trip to greece to cox and kings travel agency. They took our money and then did not pay the agents in greece for our hotels or tours. The only way we could continue was to pay an additional $2400 to t2g travel company in athens which was the amount cox and kings was to pay to them to handle our hotels and tour.
All attempts to contact cox and kings by telephones or email or searching online have failed...
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A
Aditya.Agg
from Shimla, Himachal Pradesh
Oct 10, 2019
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payment pending from last 3 months

Address: Ludhiana, Punjab, 141001

Payment from cox n king is pending from last 3 months. Now they are denying that, their financial condition is not good. So, its very dicy. Everytime they are making new excuses. Mr anoop gupta is vice president of cox n king. I have sent many mails to them, but they never respond.

Its really disgusting that how big corporates are playing with the money of people. Amount is rs 25660/-...
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A
ashwinpoddar
from Bengaluru, Karnataka
Oct 10, 2019
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no refund of the booking amount since 3 months

Address: Shop No.2, Moreshwar Kamal bldg, Dr. R.P. Marg, Next to Saikripa Hotel, Talaopali, Thane - West 400602, Thane, Maharashtra, 400602

We have booked amhi travelkar advitiya europe tour (Booking date 28-may-2019) with cox and kings, thane branch for the departure date of 12th of aug 2019. We paid 80000 as booking amount. However due to medical reasons we have to cancel the trip on 12th of june 2019.
We are eligible to get the refund of around 56000 as per the company policy. However its been almost 4 months we are continuously following for the refund, but there...
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S
sirshendu_sg
from Chennai, Tamil Nadu
Oct 9, 2019
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no response_ egypt tour booking december'19

I have booked with cox and kings kolkata for the winter special egyptian wonders tour. Departure date:- 24th december 2019.

For the same, i have paid rs.95000/- as the booking amount for two persons.

After the event of recent news on shut down of cox and kings kolkata branch, no one over here is responding to my email/ phone calls. Please confirm immediately if the tour is happening.

If not, process...
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Aniketh mumbai
from Mumbai, Maharashtra
Oct 9, 2019
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refund not received booking id: 1113905 no response from customer service

Address: A204 Atlantica CHS, Casa Rio, Shilphata-kalyan road, Palava City, Lodha, Nilje Gaon, Mumbai City, Maharashtra, 421204

I have not received refund for my trip.
The agent has left the company and customer service is not replying to my call.

I had booked trip for :
Mr profulla chandra patnaik // amhi travelkar - east europe anubhav // ex nagpur // 7 nights 8 days tour // 24th september 2019 departure // booking id: 1113905

We used our retirement money for the trip however due to rejection of visa trip was cancelled....
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H
Heena Gulati
from Delhi, Delhi
Oct 7, 2019
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cancelling the tour and not getting refund

Booking i'd 1108325. They cancelled the tour on last week of august. Till now i have not received my refund. I call company on daily basis but they don't give any respond evenly they don't respond to the mail's also. Please provide my refund also. I don't think they evenly feel the guilty. No reply is provided and also provided the refund. I have an e mail in the month of september or august, we have initiated the process you will get refund...
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De Arindam
from Aurangabad, Maharashtra
Oct 5, 2019
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trip cancelled but booking amount not refunded

Address: Chandrapur, Maharashtra, 442401

I had paid a booking amount of rs 2, 80, 000 to m/s cox and kings for enchanting europe tour departing kolkata on 30th october 2019. The coordinator on behalf of cox and kings, kolkata office for me was mr niladri sekhar dey

It is understood from cox and kings call centre and website that the said tour has been cancelled by you but no communication regarding the trip cancellation has been received from them till date.
br...
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karuna1952
Oct 2, 2019
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refund not credited

# cox and kings
I have booked europe trip bid: 1106433 ex amd // amhi travelkar - adviteeya europe - summer 2019 ex amd - group tour // 12-aug-19.
As my uk visa got rejected i had to cencelled my trip. I’m senior citizen and i’m still waiting for refund. Its more than two months while refund was promised to be credited within 15-25 days.
Below you can find the details:

Booking location within ahmedabadbr...
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A
ajay.mahendru
from New Delhi, Delhi
Sep 28, 2019
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travel package cancellation and refund and return of passports

Address: Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
It is a great displeasure to have booked a tour package from Cox and Kings India.
We booked a foreign travel package in July for 04 passengers which was scheduled for departure on Tuesday, 24th Sep.
We immediately transferred a sum of Rs. 1, 76, 000/- to their bank.
On the night of Saturday, 21st Sep., we got a sudden communication from Cox and Kings regarding the last minute cancellation of the tour. They...
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M
Malabee Dey
from Hyderabad, Telangana
Sep 27, 2019
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europe tour-refund

Address: Hyderabad, Andhra Pradesh

Dear concern,

Its been more than 3 months we are not getting our europe tour refund amount-2 lac which was cancelled by company. After doing repeated followup also no refund process initiated from their end. Please try to understand it's our hard earned money. Please do the needful asap as we are not able to get amount since 3 months.

Booking id: 1108565 and was booked by lavanya goud,
Neha kumar br...
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Prathaban Ramasamy
from Pune, Maharashtra
Sep 13, 2019
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uk delights cancelled rs.2 lacs refund pending

Address: GOVINDARAJAPURAM I STREET, NANDHIVARAM, 603202

File no.20180bt2059083

Cox and kings - chennai, spur tank road chethpet branch

I have booked uk delights for self and wife during december 2018 and paid rs. 2 lakhs. Even after 8 months, they could not arrange a tour program but they told me every month departure would be there for uk. They informed in the month of august 2019 the tour program was canceled. Without even confirm the date of tour program the visa...
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Rohan10051990
from Aurangabad, Maharashtra
Sep 9, 2019
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refund not done

Address: Plot no.218 G2 N1 Cidco Aurangabad, 431003

#cox and kings
I have booked europe trip from cox and kings.
But as my visa got rejected i have canceled trip on 7th of august2019 and i am still waiting for my refund.
As they say it takes 15 working days for refund and now it is almost a month refund not done and still saying next week
No coordination from any staff
Booking agent name:-godfrey dsouza
Savvy gonsalves
Local branch (Aurangabad)...
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dhrubask
from Delhi, Delhi
Sep 4, 2019
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europe tour. booking id: 1106299

Address: 734010

I have booked marvels of europe tour pakage with booking id - 1106299. All payments have been cleared in full. The travel departure date is on 09.09.2019. However as on date-04.09.2019, i havent received the confirmed flight tickets and hotel bookings. Please help. On enquiry the local cox and kings agent donot provide any proper details as to why the tickets and hotel bookings are not released yet....
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Venkateswar Subbaroyan
from Turaiyur, Tamil Nadu
Sep 3, 2019
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delay in getting refund for the unilaterally cancelled tour

Address: C 40 Second Main Road Anna Nagar Chennai, Chennai, Tamil Nadu

Sir,

I and a few of my friends had paid rs.50, 000 each towards advance payment for the proposed tour by cox & kings to indonesia. Unfortunately the tour was cancelled unilaterally by cox & kings.

I have made the payment through imps to cox & kings account on 26 july 2019. I was told on 4 aug that the amount would be refunded to me within 14 days. It is once month since then, still i have not got the refund...
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S B NANDAKUMAR
from Tirur, Kerala
Aug 28, 2019
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kailash mansarovar yatra, 10th august, 2019 to 23rd august 2019. booking ref:1108455

Address: Mumbai City, Maharashtra

I (S. B. Nandakumar) here to explain the difficulties faced by me for the trip to kailash & manasarover trip arranged by cox & kings. Giving payment (Rs.283000 for 2 persons), handing over passport for chinese visa and getting only permit, till then everything ran smoothly. On the night of 8/8/19 due to heavy rain cochin airport got closed. My flight tickets were cancelled by indigo. On contacting cox & kings emergency number mrs. Rachna...
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Pramodkailash2019
from Mumbai, Maharashtra
Aug 28, 2019
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kailash yatra 2019

Address: Mumbai, 673010

Came from kailash yatra a couple of days ago. The treatment which my group got from your side and fishtail was pretty bad. Neither cox and kings nor fish tail took care of yatri stranded in flood. Moreover never followed itinerary and as result there was one casualty in saga. Harshful treatment of travellers by nepal guide spoiled the entire charm of yatra. Should have taken care that yatris come after paying the amount you demanded and are...
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