CPP Group India
CPP Assistance Services Pvt. Ltd.
Customer satisfaction rating: 75%
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CPP Group India Customer Care

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Address
Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 419 4000  [Card Protection]
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1860 258 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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1800 419 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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6000 4000  (please prefix city STD code) [Card Protection]
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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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75%
Complaints
340
Pending
84
Resolved
234
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

CPP Group India Complaints & Reviews

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Please deactivate the membership plan of cpp. I have not received any welcome kit as promised without my awareness. I do not...
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I have applied for mobile insurance and your team sent me link to submit documents online still link is not working properly...
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Sir i have cpp plan my sbi credit card. But last month i call cpp customer care and request to deactivate a my membership....
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[Resolved]

Dear team, cpp card protection has been activated in my sbi credit card on 20/04/2019 and cpp protection member id is ia6732846.

I am not interested in cpp protection. Hence i request you to cancel the cpp membership from the card and arrange to refund the amount rs.2199/- on immediate basis and confirm. A line in reply is highly epected

Thanks.

Sreelatha
North paravur
Jun 4, 2019
Complaint marked as Resolved 
Apr 27, 2019

Complaint Status

CPP Group India customer support has been notified about the posted complaint.
Apr 29, 2019
Updated by sreelatha c r
Please sort out the issue and confirm. urgent
Verified Support
May 01, 2019
CPP Group India Customer Care's response
Dear Customer,

This communication is with reference to our discussion on 30/04/2019 for your membership IA6732846.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team
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    I want to submit Complaint Positive Review Neutral Comment
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    Dear sir/madam,

    My mobile claim is rejected due to the late intimation.

    Please find the all...
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    [Resolved]

    Dear sir/madam,

    My name is y v madhav ketharaju, mobile no. [protected]

    My membership number is ia6683396,

    I am sbi credit card holder. Please cancel my cpp policy membership. With out my knowledge money is debited from credit card. Please cancel immediately my membrship and refund. Policy does not meet my requirements.

    Regards,
    Madhav
    May 27, 2019
    Complaint marked as Resolved 
    Apr 20, 2019

    Complaint Status

    CPP Group India customer support has been notified about the posted complaint.
    Verified Support
    Apr 24, 2019
    CPP Group India Customer Care's response
    Dear Customer,

    This communication is with reference to our discussion on 20/04/2019 for your membership IA6683396.

    We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

    Assuring you of our best services at all times.

    Regards,
    CPP Team
    First bajaj cpp customer executive told me your documents not received whole month.. But they tell me your handset imei number not matching...
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      I want to submit Complaint Positive Review Neutral Comment
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      Cpp is deducting amount rs. 1699 from my credit card and auto renewing its membership from continous 4 years. A month ago...
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      Cancellation of membership
      My card protection membership number is ia6689551 which is activated on 10th apr, 2019....
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      I am the SBI Prime Card holder and my Card Protection Policy is complimentary also. on 24/03/2019 fradulent transaction will...
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      I have been charged rs. 1649 without my consent for a card protection program on my credit card. The company has not taken...
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      [Resolved]

      This is tejendra dikhat from dharur. I saw an entry for rs 2049 in my statement for the card number xxxx xxxx xxxx xxxx for cpp protection. I would like to mention that i have never registered for this service and i am very shocked to see that amount could be debited from my card without my consent/approval. I have called up their customer service number and they said that they can only provide me 50% of the refund as per the policy. I am very shocked from this treatment, how can somebody just charge any amount from my card without my approval and then refuse to refund it.

      I received a call from them last year where they told me about the card protection services and i directly refused for this service, but still they enrolled me anyway and debited my card with the charges. They said that they have sent me a welcome kit and renewal letter, but as per this day, i have not received anything or i would have canceled this at that very instant.

      I even asked them for any official proof that they might have for my consent/ approval to register for this service, but they said that they do not have the authority for the same. How can a corporate not take responsibility for their action.

      This is the way they intend to run their business by embezzling money from random people and then refusing to refund it, i am going to raise this in the appropriate platforms and forums and make sure their fraud gets noticed by the common public.

      Please in the future beware of any phone calls from cpp, claiming to provide insurance, even if you decline, they will still register you for that service, keep checking your statements very carefully for any such entries.

      Mo. [protected]
      Apr 13, 2019
      Complaint marked as Resolved 
      CPP Team Refund my payment 50% as per their Policy...
      Apr 05, 2019

      Complaint Status

      CPP Group India customer support has been notified about the posted complaint.
      Verified Support
      Apr 09, 2019
      CPP Group India Customer Care's response
      Dear Customer,

      This communication is with reference to our discussion on 08/04/2019 for your membership IA5932058.

      We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

      Assuring you of our best services at all times.

      Regards,
      CPP Team
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        My name is tejendra dikhat. I am an sbi bank credit card holder. Over the last one month, the representatives of the bank...
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        [Resolved]

        I have sent 4 mails on your email id cppindia. [protected]@cpp.co. Uk to cancel membership ia4148009 and i have received no response. Instead i am getting mails for auto renewal of service. I have not used service past year and i don't want to use it further so kindly cancel membership ia4148009.
        If you have any query, kindly send mail or call at my registered contact details as per your record.
        May 10, 2019
        Complaint marked as Resolved 
        Apr 03, 2019

        Complaint Status

        CPP Group India customer support has been notified about the posted complaint.
        Verified Support
        Apr 08, 2019
        CPP Group India Customer Care's response
        Dear Customer,

        This communication is with reference to our discussion on 05/04/2019 for your membership IA4148009.

        We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

        Assuring you of our best services at all times.

        Regards,
        CPP Team
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          I want to submit Complaint Positive Review Neutral Comment
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          Said company send me a email " your card protection membership number is IA6616079 and your username *******and your password...
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          Dear sir/madam,

          I have recieved complete details about the plan you have sentto me. It does not suit my requirements....
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          [Resolved]

          I visited SBI, branch Alpha Commercial Belt, Greater Noida for issuance of FD for Rs.50, 000/- in my account. When I applied for FD then 2-3 guys came to me and asked for making a SBI credit card with zero processing fee. I agreed and applied for credit card. After 15-20 days I have received SBI credit card through courier agency. This card was issued against my FD and also link with my saving account for auto debit. Same day I have received a call from customer care for confirmation of receipt of card and told a courier will be received for credit card PIN. Another courier not came, although bill issued for Rs.2, 237.82 for annual fee and card protection plan Rs.499/- and Rs.Rs.1649/- respectively. I refused to make payment for that amount and requested for block that card. But on due date bank deducted all due amount from my account on 27th Jan 19. I called to customer care to refund that amount and again requested to block that credit card. On 30th Jan I have received a call from a lady and she assures that she is calling from SBI Bank credit card department and she will refund my money in my account. During that call she made some transaction and asks to share OTP received on my mobile. (At that time I was not very friendly with online transactions and not aware about OTP verification). She made four transactions for Rs.8500, 9998, 1500 and 1500 (Total Rs.21, 498/-) on my credit card with the help of OTP. All payments made on Paytm as showing in statement. After that card blocked by SBI bank and without my permission a new card had been issued. After some time SBI Bank made pressure me to make the payment. On the due date of the payment Bank deducted that amount form my bank account but due to insufficient fund auto debit got bounced. I filled FIR for these transactions on 22.02.2019 at Thana Kasna, G B Nagar
          Nemchand Sharma
          [protected]
          Apr 29, 2019
          Complaint marked as Resolved 
          Mar 26, 2019

          Complaint Status

          CPP Group India customer support has been notified about the posted complaint.
          Verified Support
          Mar 28, 2019
          CPP Group India Customer Care's response
          Dear Customer,

          This communication is with reference to our discussion on 26/03/2019 for your membership IA5834782.

          We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

          Assuring you of our best services at all times.

          Regards,
          CPP Team
          Dear Sir
          At 26 March 2019, I have recevied CPP Card Protection and Rs 1699 SBI credit Card but i am not aware for this unauthorized payment. Please reverse my 1699 SBI Credit Card Account.
          CPP Group India Customer Care's response, Apr 8, 2019
          Verified Support
          Dear Customer,

          Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

          Request you to please contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

          Regards,
          CPP Team
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            I have sent e-mails repeatedly regarding the cancellation of the card protection plan, but no action was taken. I have stopped...
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            [Resolved]

            I have sent e-mails repeatedly regarding the cancellation of the card protection plan, but no action was taken. I have stopped my credit card and it is no longer active. Since the card is not active and there was no prior intimation of the transaction that was going to happen transaction of 2199 failed.
            For your ref my id was ia1576126. This very annoying to keep sending e-mail very 2 months and see no action has been taken.
            May 8, 2019
            Complaint marked as Resolved 
            Mar 19, 2019

            Complaint Status

            CPP Group India customer support has been notified about the posted complaint.
            Verified Support
            Mar 19, 2019
            CPP Group India Customer Care's response
            Dear Customer,

            We have tried to contact you on the contact numbers registered with us for your membership IA1576126, however, we have not been able to connect with you.

            Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

            Assuring you of our best services at all times.

            Regards,
            CPP Team
            Mar 19, 2019
            Updated by Srj0107
            It's very difficult to get to the operator to talk. It asks credit card number. As I described earlier it is no long active and I have destroyed it. You may call back again.
            Verified Support
            Apr 05, 2019
            CPP Group India Customer Care's response
            Dear Customer,

            We have tried to contact you on the registered mobile number for your membership IA1576126

            Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

            Assuring you of our best services at all times.

            Regards,
            CPP Team
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              [Resolved]

              Cpp team, i have called you on the toll free number 4 times, emailed you multiple times still you have not responded. So read my story here in short.

              I have enrolled for the membership in jan 2016 and cancelled it on feb 2017, but still on[protected] my rbl account got debited 1499/- with the narration "cpp charges - classic new rs 1499". I called rbl bank they said talk to cpp, so i talked to you, you said your membership is inactive talk to bank.
              I don't know what is hell is going on!! So the bottom line is give back my money asap without any argument.
              Apr 16, 2019
              Complaint marked as Resolved 
              I talked to them on customer care number multiple times, then finally I got my money back
              Mar 18, 2019

              Complaint Status

              CPP Group India customer support has been notified about the posted complaint.
              Verified Support
              Mar 19, 2019
              CPP Group India Customer Care's response
              Dear Customer,

              Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

              Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

              Regards,
              CPP Team
              Mar 19, 2019
              Updated by mehar786
              Hi,
              Please find the details :
              Membership ID : IA1528377
              Mobile Number : [protected]

              Also please find the bank statement in attachment.

              Mar 22, 2019
              Updated by mehar786
              Is the investigation completed?..How many days will it take?
              Verified Support
              Mar 26, 2019
              CPP Group India Customer Care's response
              Dear Customer,

              We have tried to contact you on the contact numbers registered with us for your membership IA1528377, however, we have not been able to connect with you.

              Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

              Assuring you of our best services at all times.

              Regards,
              CPP Team
              Mar 29, 2019
              Updated by mehar786
              I called your number, still the customer care executive unable to solve the problem.
              I have sent my bank statement in the email id : [protected]@cppindia.com from my email id : [protected]@gmail.com as per discussion with your executive.

              Give my money back asap.
              Apr 01, 2019
              Updated by mehar786
              CPP team, you are giving missed calls from the number : [protected]..
              When Iam calling back you are not receiving the call.
              When will I get my money back.
              Verified Support
              Apr 08, 2019
              CPP Group India Customer Care's response
              Dear Customer,

              Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

              Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

              Regards,
              CPP Team
              Apr 10, 2019
              Updated by mehar786
              Already shared with you .but still for your short term memory problem find the details :

              Membership ID : IA1528377
              Mobile Number : [protected]
              Email : [protected]@gmail.com

              I have sent multiple emails to you...
              This is my final text.. return back my money now.
              Apr 12, 2019
              Updated by mehar786
              Give back my money..You know very well what you have done. Don't give excuses, give my money back you cheaters..
              Verified Support
              Apr 22, 2019
              CPP Group India Customer Care's response
              Dear Customer,

              This communication is with reference to our discussion on 17/04/2019 for your membership IA1528377.

              We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

              Assuring you of our best services at all times.

              Regards,
              CPP Team
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                मैं हरिओम मीना, cpp कस्टमर नंबर ia5880875, मो. [protected], आपसे विनती...
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