CPP Group India Complaints & Reviews

Rs 1699/- has been deducted from my ICICI account on today vide ref no IIN/I-Debit/SI CPPAST /[protected]/[protected]/

I want for the refund of the same.

Respected sir,

I, Pinakin D. Jadav, ( CPP card protection Premium + plan membership no .IA9829762), have obtained your return plan related kit on 01/10/2020 against your on mobile call concent before 30/07/2020. At the time of call your sells representative had not told regarding 3 types of plan and they have directly started CPP card protection Premium + plan by deducting 2499 Rs fees from my credit card balance. So I want to close my this plan membership with refund of my fees back.

But, Due to your error hard copy of CPP card protection Premium + plan KIT, I have received on 01/10/2020, , , that is two months delay.

Then I got information from your customer care representative that "yourdocument would be send on mail and then within 14 days of period ( from commencement of policy) in hard copy of policy with KIT. But I got Your policy plan kit 2 month in hard coopy format and I have red policy term and condition, plans and their respective fees structure after 01/10/2020.

Now I want to cancelled my membership with 100% refund of fees, but your customer care representative told that your cancelation period (30 days from date of membership commencement) is over, so we cant refund 100 % fees.

As your fault to make delay in post plan document in hard copy/ material, and due to COVID 19 pandemic situation, I could not able to cancelled membership in your given time.

So Please I request to cancel my membership with 100% reund of CPP card protection Premium + plan that is 2499 RS, otherwise I need to go GRAHAK SURAKSHA CENTER AHEMADBAD and ask to reporters for media CNBC AWAZ channel.

Please do needful to us

Thanking you

Sir I have not subscribed for ecom cpp telebinding rural this service but 215 debited from my account for this please cancel it immediately my loan details is4M8ETRGF614155

Please cancel my membership and refund the amount as my already cancel it but you renew my membership on 03/10/20 as i dont require it so please cancel it and refund my whole amount and also attached the transaction id copy and my CPP ID

Loan a/c no.5M6ETBGE878000
Loan amount:2199
Holder name Rafiyath sulaiman kunju
EMI amount RS:1100
I bought a phone but i did not need fonesafe insurance ido not want to continue this because ihave no money on hand refund my first EMI and get rid of this.

This is to inform a grievance regarding cancellation of cpp card protection scheme.
I have recieved a call from executive regarding activation of plan. I asked her for assistance in malayalam language. She denied it and continued the call in english forced me to say yes.. Yes for all the questions. I thought that the call is from bank and its a usual procedure from bank for card activation. But onaccount of the debit of rs2499 in the name of this, i have contacted bank dealer who requested for cancellation the same day itself. The request for card cancellation forwarded in about 5 days of activation. Now cpp executive calls me and said they received the request very recently and i am eligible only for half refund. I am not satisfied with that as i have not made any delay in cancellation request. Also when i am requested for malayalam language on scheme activation call you denied it. Then how you are become able to speak to me in malayalam during cancellation call? This is pure fraud, ans as an indian customer i have every right to move legally (Consumer protection act, 2018) against the firm and file a public interest litigation against your public dealings. Also every bank transactions and dealings must be transparent and inlcusive. You are violated it by denying my 'freedom to hear in my language'. I need full refund of rs 2499 along with refund of annual fee 500rs... Other wise i will deal it legally. Expecting a reasonable reply
Thankyou

I purchased mobile phone from bajaj market on emi last year in nov 2019. I also offered insurance from cpp india and rs 119 was extra deducting as insurance emi but not i need that insurance claim they said there is no insurance on this product. Wrong product was sold by cpp india.

I was enrolled in cpp plan amounting to 3199 with membership no iaa082334 but i cancelled the plan on 6 sep and received a mail from cpp end stating the cancellation and refund to be processed within 7 working days. But since then 15 days have passed no such refund has reflected in my account but they are saying they processed the refund on 7 sep itself but not giving me any transaction or refund reference no also sent them my last statement and transaction history till date through mail. Kindly take notice and hoping for a quick resolution.

Dear sir,
I am a sbi credit card holder. I have accept the cpp plan initially but i am not intrested in that now. So i request you to please cancel my cpp protection and deactivate if already activated and please credit my amount of rs.2499 as soon as possible.
My membership number is iaa146510
Email id anankit. [protected]@gmail.com
Thanking you

From : ch a n lakshmi
Putting in words they applied cpp plan for me

Please cancel cpp plan permanently & immediately
If you not cancelled my plan after i will close my credit card account permanently

I am mamata abhyankar, member of cpp. I have card protection membership since last year. My membership number is ia7418746. I am closing my credit card from this month, hence i want to cancel my membership. I am requesting you to cancel my membership and refund asap, as fess are debited from my account on 15 july 2020. I already mailed you on 20th july but didn't received any reply from you. On 04 aug i spoke to cpp customer care representative. He asked me to mail you again. And similar mail was sent to you on the same day. I haven't received any response and also not able to contact any representative of yours. Request you to do the needful. It has been 3 months the issue is not been resolved. Please take immediate steps to resolve it as i am bearing financial losses.

I have purchased a phone through bajaj finance those loan ac no. 425dpfgd795744 loan emi rs. 1286/-. I have not asked for any phone insurance.

Without asking from me and making me fool the cpp india insurance has been issued so i will not pay insurance amount i will only pay phone purchase amount so please cancel phone safe insurance lan-425dtbge3541. Rs 1924/-.

Please cancel phone safe insurance.
Membership no. Im5488529
Please reply contact no. [protected]
Mail id - [protected]@gmail.com

I have requested many times to cancel my cpp plan on credit card which the added without my knowledge. I requested on 24th july 2020 but they didn't resolve till now dated 11 sept 2020. They added a plan of 2499 without asking me on my sbi credit card. I told them i don't want the plan but forcefully they retained it many time. Its totally harrassment.

Plz 🙏 sir/madam,

I request you, plz refund cpp membership annual income ₹2500, bcoz i'm not intrested your cpp membership. So plz approve my complain for 1-2 days, i will be thankful to you.
Sincerely yours,

Subhrajyoti dalei.

Hi i recently received my new sbi credit card. I got a call from some insurace company which i denied to take. Later in my credit card statement i got to know it was cpp as they charged 1899 for some membership ia9862784 which i never wanted. I emailed the company and got it cancelled.

After few days i again got an email regarding a membership iaa081337 which i have no idea who authorised to charge them on my card.

Now they are not replying and their customer service agents are saying to call again to get it cancelled.

I want to cancel this membership and also want this company to delete my personal information and card details from their database as i don't know how come they have got the details.

I was given CPP membership along with my sbi credit card. My cpp membership was due for renewal on 31st July 2020. My cpp membership number was IA4867982. I didn't wanted to continue the cpp membership further. But the cpp membership was automatically renewed without being informed to me and the membership amount of 2499 Rs was deducted from my SBI credit card account on 7th august 2020. Then i had applied for the cancellation of my cpp membership. My CPP membership has been cancelled on 12th august 2020. I was told that your membership amount of rs. 2499 will be refunded in the credit card account within 7 days. But the amount has not been refunded yet. I called cpp india customer care services multiple times but they are saying that the amount has already been refunded but the amount is not reflected in my SBI credit card statement. The SBI credit card statement is attached here. CPP Group India customer support is only doing enquiry and not giving definite answer.
Kindly do the needful. Thank you.

It is a urgent complain for deduction money for renewal of ccp card from my account without my permission, and without telling me they deducted 1800 rupees. After all the procedures they are not responding, and not returning my money back. I really want my money back which they had deducted from my account with out my consent, without my permission. And after i said no to account renewal they did it. I am really upset with this, and if this didn't take action i'll definitely file complain against cpp renewal of card deducting my money without my consent

Dear service provider,

As amount of rs.2499 against cpp assistance services p ltd-b-r-010-pp is debit from my account on dated 08.08.2020 with out my approval and i also cancel the same on 13.08.2020 sr no.[protected] membership no. Ia7456052.

So i requested please refund the debit amount of rs.2499 as soon as possible.

For more reference please find the attached document.

Thanks & regards
Awadh kumar gupta
Mob.[protected]
Mandideep, bhopal

I was offered cpp membership along with my sbi credit card. My cpp membership was due for renewal on 31st july 2020. My cpp membership number was ia4867982. I didn't wanted to continue the cpp membership further. But the cpp membership was automatically renewed withous being informed to me and the membership amount of 2499 rs was deducted from my sbi credit card account on 7th august 2020. Then i had applied for the cancellation of my cpp membership. My cpp membership has been cancelled on 12th august 2020. I was told that your membership amount of rs. 2499 will be refunded in the credit card account within 7 days. But the amount has not been refunded yet. I called cpp india customer care services multiple times but they are saying that the amount has already been refunded.
Kindly do the needful. Thank you.

Mobile phone model oppo a52020, asset imei no.[protected], 3/64