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CPP Group India
CPP Assistance Services Pvt. Ltd.
Customer satisfaction rating: 87%
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257
COMPLAINTS

CPP Group India Customer Care

CPP Assistance Services Pvt. Ltd.

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Address
Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 419 4000  [Card Protection]
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1860 258 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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1800 419 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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21
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9
6000 4000  (please prefix city STD code) [Card Protection]
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Phone:
Phone:
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11

Customer satisfaction rating
87%
Complaints
257
Pending
19
Resolved
217
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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CPP Group India Complaints & Reviews

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CPP Group India — claim amount related [Resolved]

 [email protected]
I have claimed for broken screen of mobile
Before 3 month but still it is under process. Still i didn't got the claim...
Complaint comments  Comments  (1)

[Resolved]

 NANDAtheking
Hi, am purchased samsung refrigerator on april 2018 (Invoice no [protected]) by bajaj finace emi option (Bfl lan no:403bew[protected] my emi amount is rs.2350 but i paid rs.2615 after lot of enquries i came to know without my knowledge bajaj finance staffs they are add insurance policy to my product, am very disappointing service from bajaj finance. Kindly close that insurance policy with immediate effect (That asset care no ac1333534)
Complaint marked as Resolved Jul 31, 2018

Complaint Status


[Jun 22, 2018] CPP Group India customer support has been notified about the posted complaint.
Verified Support
CPP Group India Customer Care's response Jun 27, 2018
Dear Customer,

This communication is with reference to our discussion on 27/06/2018 for your membership AC1333534.

We hope that your query related to CPP has been successfully resolved.

Please feel free to contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team
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    [Resolved]

     Vinodk28
    My cppindia membership no. Ia1192167. Now i am not anymore interested in there membership. I have writen an email about the same on "cppindia. [protected]@cpp.co. Uk" on 11th june, 2018, but till now i have not received any email abt cancellation confirmation of my ccp membership. I want to cancel cpp membership before renewal of this membership i. E. 26/06/2018.

    So i request you take some necessary action.
    Complaint marked as Resolved Jul 21, 2018

    Complaint Status


    [Jun 18, 2018] CPP Group India customer support has been notified about the posted complaint.
    Verified Support
    CPP Group India Customer Care's response Jun 20, 2018
    Dear Customer,

    We have tried to contact you on the contact numbers registered with us for your membership IA1192167 however, we have not been able to connect with you.

    Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

    Assuring you of our best services at all times.

    Regards,
    CPP Team
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      [Resolved]

       Sujatha Gollapalli
      Dear team,

      Since the time i first filed a complaint till date the experience with cpp customer service is pathetic.

      1) noone is knowledgeble
      2) cant understand english
      3) abruptly disconnects the call
      4) each executive gives different details
      5) i can say it is worst

      Claim id : im0925718
      They say that the claim will be processed in 28 working days and it has been more than 2 months, when i call each time they only say please wait for few more days, that is the only answer i get.

      How can such irresponsible customer service exist?
      How can you be so untimely to release claim amount
      Dint i pay for insurance?
      What is the point of such baseless answers

      In the next one week i want the claim amount to be credited.
      Complaint marked as Resolved Jul 19, 2018

      Complaint Status


      [Jun 13, 2018] CPP Group India customer support has been notified about the posted complaint.
      Verified Support
      CPP Group India Customer Care's response Jun 18, 2018
      Dear Customer,

      This communication is with reference to our discussion on 15/05/2018 for your membership IM0925718.

      We hope that your query related to CPP has been successfully resolved.

      Please feel free to contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

      Assuring you of our best services at all times.

      Regards,
      CPP Team
      No. Not the issue is not yer resolved.
      How can you even conclude without taking confirmation ?
      I want someone to address the issue immediately
      CPP Group India Customer Care's response, Jun 27, 2018
      Dear Customer,

      We have tried to contact you on the contact numbers registered with us for your membership IM0925718, however, we have not been able to connect with you.

      Request you to please contact us on our helpline numbers – 18004193030 (toll-free) or 18602583030, between 11 AM – 9 PM, for your query related to CPP Fonesafe.

      Assuring you of our best services at all times.

      Regards,
      CPP Team
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        CPP India — unclaimed money return. [Resolved]

         Zeeshan Zafar
        This is aamir hassan from ranchi, jharkhand. I have a moto z2 play phone whose screen has been broken few days ago. As my...

        CPP Group India — unclaimed money return. [Resolved]

         Zeeshan Zafar
        This is aamir hassan from ranchi, jharkhand. I have a moto z2 play phone whose screen has been broken few days ago. As my...

        [Resolved]

         alssharma
        This is alok sharma from noida. This happened today when i got msg.
        Membership no. Given to me is ia4105144.
        I saw an entry for rs 2049 in my statement for the card number xxxx xxxx xxxx xxxx for cpp protection. I would like to mention that i have never registered for this service and i am very shocked to see that amount could be debited from my card without my consent/approval. I have called up their customer service number and they said that they can not provide refund as per the policy. I am very shocked from this treatment, how can somebody just charge any amount from my card without my approval and then refuse to refund it.

        They got details from sbi credit card dept. And enrolled me and debited my card with the charges. They said that they will send me a welcome kit. I would like to cancel this at this very instant.

        I even asked them for any official proof that they might have for my consent/ approval to register for this service, but they said that they do not have the authority for the same. How can a corporate not take responsibility for their action.

        This is the way they intend to run their business by embezzling money from random people and then refusing to refund it, i am going to raise this in the appropriate platforms and forums and make sure their fraud gets noticed by the common public.

        Please in the future beware of any phone calls from cpp, claiming to provide insurance, even if you decline, they will still register you for that service, keep checking your statements very carefully for any such entries.
        Complaint marked as Resolved Jun 13, 2018

        Complaint Status


        [May 06, 2018] CPP Group India customer support has been notified about the posted complaint.
        Verified Support
        CPP Group India Customer Care's response May 08, 2018
        Dear Customer,

        This communication is with reference to our discussion on 07/05/2018 for your membership IA4105144.

        We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

        Assuring you of our best services at all times.

        Regards,
        CPP Team
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          CPP Group India — cancellation cpp membership - ia2873959 [Resolved]

           Subhamay Sur
          I am being changed for a service which i never received. Please return back my money immediately to my credit card which is...

          CPP Group India — rbl credit card cpp fraud [Resolved]

           sathish2018
          I had already mentioned via phone not to apply any Policy lyk CPP and Sended msg also but that stupid service never response

          [Resolved]

           UzmaKhan23
          This is uzma idrees from noida. I saw an entry for rs 4134 in my statement for the card number xxxx xxxx xxxx xxxx for cpp protection.
          I would like to mention that i have never registered for this service and i am very shocked to see that amount could be debited from my card without my consent/approval.
          I have called up their customer service number and they said that they can only provide me 50% of the refund as per the policy.
          I am very shocked from this treatment, how can somebody just charge any amount from my card without my approval and then refuse to refund it.

          I received a call from them december 2017 where they told me about the card protection services and i directly refused for this service,
          But still they enrolled me anyway and debited my card with the charges. They said that they have sent me a welcome kit and renewal letter, but as per this day,
          I have not received anything or i would have canceled this at that very instant.

          I even asked them for any official proof that they might have for my consent/ approval to register for this service, but they said that they do not have the authority for the same.
          How can a corporate not take responsibility for their action.

          This is the way they intend to run their business by embezzling money from random people and then refusing to refund it,
          I am going to raise this in the appropriate platforms and forums and make sure their fraud gets noticed by the common public.

          Please in the future beware of any phone calls from cpp, claiming to provide insurance, even if you decline, they will still register you for that service,
          Keep checking your statements very carefully for any such entries.
          Complaint marked as Resolved May 14, 2018

          Complaint Status


          [Apr 10, 2018] CPP Group India customer support has been notified about the posted complaint.
          Verified Support
          CPP Group India Customer Care's response Apr 12, 2018
          Dear Customer,

          Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

          Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

          Regards,
          CPP Team
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            [Resolved]

             prasadrakesh18
            Name : rakesh prasad
            Membership id : ia2194496

            I came to know about this plan when money was auto deducted on 24/01/2018 from my credit card. They don't even sent me a email when plan was started and when it got renewed. Even i talked to one of their customer representative mr. Amit kumar and asked him to at-least give me one confirmation email but then also they didn't give me any confirmation mail that my plan is cancel and my money will be refunded. They are even lying that they sent have me a email on 29.03.2018 where i didn't received any mail. All i need is money total deducted money rs 2, 049.00 back.
            Complaint marked as Resolved May 9, 2018

            Complaint Status


            [Mar 30, 2018] CPP Group India customer support has been notified about the posted complaint.
            Verified Support
            CPP Group India Customer Care's response Apr 05, 2018
            Dear Customer,

            This communication is with reference to our discussion on 03/04/2018 for your membership IA2194496.

            We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

            Assuring you of our best services at all times.

            Regards,
            CPP Team
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              CPP Group India — mobile insurance cheating [Resolved]

               Pyda Chandra Sekhar
              I chandra delmar purchased a mobile phone thru baja finance at the the executive explain phone insurance for physical or liquid...

              CPP Group India — unnecessary added card protection plan [Resolved]

               suresh bedagam
              My membership number is ia3809971.

              Iam a bajaj rbl bank credit card holder new customer i applied only for...

              Cpp India Fonesafe — cpp india fonesafe scam to settle the claim amount [Resolved]

               nileshnew
              Customer ID 3076000
              Product DIGITAL FONE SAFE
              Policy Number: IM0187909
              Company name: Fonesafe (CCP india)
              Complaint comments  Comments  (3)

              [Resolved]

               Subramanian Venkatraman
              S b i card company is a cheating company. I am a senior citizen. They have raised the bill rs 1426 and 1599 in the name of cpp assistance servi p gurgaon on 23-12-15 and 23-12-16 respectively which i have paid promptly. I never requested cpp assistance. Immediately on receipt of bill i have written two letters to customer correspondence unit, dl f infinity towers, dlf cyber city, gurgaon-122002 (Harayana) explain in detail what is cpp assistance and i never requested this service (Do not need the service) and refund the amount. (Since i have no computer on my home i have written letters) my letters are unacknowledged. They raised the bill arbitarily. Their customer service staffs are very rude. If any queries are asked no proper reply will be given. I totally lost faith in s b i card. They are duping their own customers especially senior citizens.. How can they collect the amount without intimating the customers in advance. I want my money rs. 3025/ back for my medical treatment.. Pl help me to get the amount.

              V subramanian s b i card [protected]
              Complaint marked as Resolved Mar 18, 2018

              Complaint Status


              [Feb 14, 2018] CPP Group India customer support has been notified about the posted complaint.
              Verified Support
              CPP Group India Customer Care's response Feb 15, 2018
              Dear Customer,

              Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

              Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

              Regards,
              CPP Team
              Verified Support
              CPP Group India Customer Care's response Feb 15, 2018
              Dear Customer,

              This communication is with reference to our discussion on 15/02/2018 for your membership IA1436867 . 

              We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

              Assuring you of our best services at all times.

              Regards,
              CPP Team
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                CPP Group India — rs 8300/ was deducted from my sbi card no 4207xxxx0544 [Resolved]

                 [email protected]
                My membership no IA 3055676. We had paid 2049 for taking membership . Claim papers for 8300 submitted on 15.12.2017 and remaining...
                Complaint comments  Comments  (1)

                Cpp Assistance Sevices Pvt Ltd — claim for rs 8300/ [Resolved]

                 [email protected]
                We have sent hardcopy of claim form along with other required papers by post on 15/12/2017.in addition to above we have also...

                CPP India — scam call [Resolved]

                 Nina Devraj
                I was called on by your sales representative who fooled me into getting this scheme saying that it is for free and that my...
                Complaint comments  Comments  (1)

                Cpp Assistance Services Private Limited — misleading customer by saying we are calling from sbi bank and charge then unnecessary amount [Resolved]

                 Sarpreet Kalyan
                Cpp assistance services private limited gets customer data and call them saying we r calling from sbi bank and we provide...

                [Resolved]

                 Rahul2910
                I had taken the credit card insurance with membership no. Ia2015597, classic dated 16/11/2016 which was valid till 15/11/2016. There after the membership was automatically renewed for one more year without my concurrence. No renewal intimation was sent to to me and as such i had not approved of the renewal. The welcome pack which was sent on joining states that a renewal notice will be sent 45 days before the due expiry date which as such has not been received by me and an amount of rs. 1649/- has been debited to my credit card account on 17/11/2017.
                Since i had not opted for auto renewal the charged amount should be reversed back and my membership cancelled with immediate effect.
                Complaint marked as Resolved Mar 14, 2018
                Verified Support
                CPP Group India Customer Care's response Feb 05, 2018
                Dear Customer,

                We hope that your query related to CPP has been successfully resolved.

                Please feel free to contact us on our 24 hours helpline numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                Assuring you of our best services at all times.

                Regards,
                CPP Team
                Verified Support
                CPP Group India Customer Care's response Feb 09, 2018
                Dear Customer,

                We hope that your query related to CPP has been successfully resolved.

                Please feel free to contact us on our 24 hours helpline numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                Assuring you of our best services at all times.

                Regards,
                CPP Team
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