CraftsVilla.com Complaints & Reviews

Dear sir or madam

From 6-7 days I m going to reach u from ( [protected]) this number but I m unable to reach u... On 19th of October I have orderd one saree price was Rs5605/- .. When it delivered to me courier boy has taken 5734/- rs.. After when I want to return my saree pick up boy came to my house n picked that but even now I haven't got my amount in my account number... It is showing in my wallet but has not yet came in my account... Please I request u to give the amount which I have paid to my courier boy ( Rs 5734/-) In my account number which I have entered in bank details in crafstsvilla.

Thank u

I have returned the products in craftsvilla and the amount has been sent to my wallet I don't no why and I have raised a complaints to send the money back to original payment mode the payment was done and customer care team replied in email they won't send the money back to original mode of payment.and I asked If there is such policy in place which says you will not give costumers money back to them and you force them to maintain in your wallet which is not very good and it's democratic country.the customer care number is not working no one is answering calls
Return my money back to my bank account

I didn't get my refund i returned on 20th oct 20 and today is 25th oct pl do kindly arrange

I want to return the product. All the return procedures are done. But at last it shows that something went wrong. Why it is like this

I had ordered a saree and paid for it in advance on 9th october, 2020. My order no is[protected], shipment is 214636.Expected delivery date was 16th october, 2020. But i didn't receive my product yet. Customer care number is not working, they are not replying my mail.

Damaged products delivered on 10 oct 2020
I have documented the mail ticket has been raised but none of your representative will call or reverted me back..

I want to exchange the item
Kindly revert as soon as possible
My contact details- [protected]

I had ordered one blue dress from your site on 1.10.2020.and order no[protected] and confirmation is sent to [protected]. Espected delivery shown 8th oct to sat 10oct. And i have already paid through debit card 738/. Yesterday delivery boy came to my address and demand for money, ask for otp. My question is why should i pay ?that money i have already given. Kindly give me my money back or product. Otherwise i will take an action against this.

I purchased one saree from your app but the product is totally different as shown in online portal...now I am trying to initiate for return and refund but it is saying always invalid inputs, ., , , why

I purchased clothing from Craftsvilla which i need to return. But return request is not being placed from the site as it shows return error. I mailed the company regarding the matter 2 times but i always get ticket issued saying that company will reach out within 12 hrs which never happens.
My experience has been really bad and disappinting

Hello Sir/Madam,
I order a saree from craftsvilla.com recently. But the product turned out to be very different & of extremely poor quality. I tried returning the product but the product is not visible in my orders as I ordered it directly from the site and not from any account. The customer care no. provided in the site is either not reachable or keeping me on hold endlessly. I mailed them about the issue. They asked me to provide the order no. and other details. I followed as it was written on the receipt placed at the top of the packet in which they delivered the product. I even shared the photo of the receipt. It had all the details required. But since then, they're not responding sincerely. Everytime, they're replying same thing to return the product from your account. I told them endless times that I couldn't and that's the reason why I mailed them. I even warned them I'm raising a complaint on customer rights platforms but it seems they're very ignorant. This site seems to be a fraud to me.
The price of the product was just Rs1200 but I'm more concerned of the scam this site is running for so many years cheating many people like me.
I request you to please take some action to pull this fraud site down.

Hi,
My order I'd is[protected]
On return request the app doesn't allow to refund bank account option. Only option that works is craftsvilla wallet which I'm not interested in.

Their customer care number is wrong and no one is responding on chat on email.

Please help with resolving the same.

Order id :[protected]
Unavailable
Shipment 1 : 187527 (1 item)
Placed on thu, 24 sep 2020
Order summary
Sub total ₹ 1075
Shipping₹ 99
Total payable₹ 1174
Payment mode
Prepaid
Calling up the customer care number - +91 [protected] repeatedly but none attending calls. If the product is unavailable, why is not the company refunding me the paid amount? I do not want any substitute product at all. Why this fraudulent behavior with me? Kindly respond else i am going to file this with the consumer forum seeking justice to the issue.

Hi i have ordered a saree on 19 september 2020 so the order details are
Order id :[protected]
Shipment 1:178755
So iam not satisfied with the product so want to return it but ur app is not working properly no one is responding inspite of mails and so many customer care calls but none of them is taking the calls so as early as possible take back the saree and send my amt.

My order i'd is[protected] and refund is 2436 plz sir there is no contact with you all your custumer care number is out of service and i also mail on your custumer i'd plz sir gave my refund back otherwise i take strict action

I have mailed you regarding return request because pin code is not serviceable but i do not no which address i have to courier

also seem so many complaints from your customer regarding refund not received so pl do not do same thinks again with me

please share self courier address

my order no :[protected]

My order no.is[protected] and my shipment id is[protected].
My product has been taken back 10 days ago but I am yet to get my money back.

My order i'd is[protected]. I clicked on return option. Yet no one came to pick up the returned item.

The product which i ordered is not as shown in the image. Product is of worst quality. Customer care number is always not reachable. They do not reply back your mails. Whenever i try to call their customer care number it always says incomings are bard. It is impossible to return the products and get the refund back. I am extremely dissatisfied with craftsvilla products quality and their services.

Money not refundend from one week i have cancelled the my order

Hi Team,

I had returned a saree on 16th march, 2020. Order Id is "[protected]" and shipment ID is "[protected]". But I didn't get refund yet.

Please provide me refund as soon as possible.

Regards,
Sunita