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CraftsVilla.com Complaints & Reviews

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Updated: Jun 19, 2024
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CraftsVilla.com reviews & complaints page 2

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A
Amrita Karmakar
Nov 3, 2020
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Address: Labanya Niwas, Das Jewellers 55, S. V. Road Deepnagar, Bhagalpur, Opposite of Town Hall

Dear sir or madam

From 6-7 days I m going to reach u from ( [protected]) this number but I m unable to reach u... On 19th of October I have orderd one saree price was Rs5605/- .. When it delivered to me courier boy has taken 5734/- rs.. After when I want to return my saree pick up boy came to my house n picked that but even now I haven't got my amount in my account number... It is showing in my wallet but has not yet came in my account... Please I request u to give the amount which I have paid to my courier boy ( Rs 5734/-) In my account number which I have entered in bank details in crafstsvilla.

Thank u
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    B
    Bavajan85shaik
    Oct 27, 2020
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    Website: www.craftsvilla.com

    I have returned the products in craftsvilla and the amount has been sent to my wallet I don't no why and I have raised a complaints to send the money back to original payment mode the payment was done and customer care team replied in email they won't send the money back to original mode of payment.and I asked If there is such policy in place which says you will not give costumers money back to them and you force them to maintain in your wallet which is not very good and it's democratic country.the customer care number is not working no one is answering calls
    Return my money back to my bank account
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      T
      Tenzee Wangmo
      Oct 25, 2020
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      Address: Power deptt gangtok sikkim
      Website: www.crafsvilla.com

      I didn't get my refund i returned on 20th oct 20 and today is 25th oct pl do kindly arrange
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        A
        Anisha Basil
        Oct 20, 2020
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        Address: Kadakkal house

        I want to return the product. All the return procedures are done. But at last it shows that something went wrong. Why it is like this
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          L
          Little Princess
          Oct 20, 2020
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          Website: craftvilla.com

          I had ordered a saree and paid for it in advance on 9th october, 2020. My order no is[protected], shipment is 214636.Expected delivery date was 16th october, 2020. But i didn't receive my product yet. Customer care number is not working, they are not replying my mail.
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            S
            Shivirishu123
            Oct 12, 2020
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            Address: 18/2 PAD COLPNY, DOORBHASH NAGAR,RAEBARELI

            Damaged products delivered on 10 oct 2020
            I have documented the mail ticket has been raised but none of your representative will call or reverted me back..

            I want to exchange the item
            Kindly revert as soon as possible
            My contact details- [protected]
            +4 photos
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              R
              Reema Chakraborty
              Oct 8, 2020
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              Address: 62/8 haripada dutta lane Kolkata 700078

              I had ordered one blue dress from your site on 1.10.2020.and order no[protected] and confirmation is sent to [protected]. Espected delivery shown 8th oct to sat 10oct. And i have already paid through debit card 738/. Yesterday delivery boy came to my address and demand for money, ask for otp. My question is why should i pay ?that money i have already given. Kindly give me my money back or product. Otherwise i will take an action against this.
              +1 photos
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                R
                rudraditya
                from Guwahati, Assam
                Oct 5, 2020
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                I purchased one saree from your app but the product is totally different as shown in online portal...now I am trying to initiate for return and refund but it is saying always invalid inputs, ., , , why
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                  S
                  Shikha03
                  Oct 5, 2020
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                  I purchased clothing from Craftsvilla which i need to return. But return request is not being placed from the site as it shows return error. I mailed the company regarding the matter 2 times but i always get ticket issued saying that company will reach out within 12 hrs which never happens.
                  My experience has been really bad and disappinting
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                    R
                    roshnisinha
                    Oct 1, 2020
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                    Website: craftsvilla.com

                    Hello Sir/Madam,
                    I order a saree from craftsvilla.com recently. But the product turned out to be very different & of extremely poor quality. I tried returning the product but the product is not visible in my orders as I ordered it directly from the site and not from any account. The customer care no. provided in the site is either not reachable or keeping me on hold endlessly. I mailed them about the issue. They asked me to provide the order no. and other details. I followed as it was written on the receipt placed at the top of the packet in which they delivered the product. I even shared the photo of the receipt. It had all the details required. But since then, they're not responding sincerely. Everytime, they're replying same thing to return the product from your account. I told them endless times that I couldn't and that's the reason why I mailed them. I even warned them I'm raising a complaint on customer rights platforms but it seems they're very ignorant. This site seems to be a fraud to me.
                    The price of the product was just Rs1200 but I'm more concerned of the scam this site is running for so many years cheating many people like me.
                    I request you to please take some action to pull this fraud site down.
                    +1 photos
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                      R
                      Reema Punjabi
                      Sep 28, 2020
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                      Address: Mumbai

                      Hi,
                      My order I'd is[protected]
                      On return request the app doesn't allow to refund bank account option. Only option that works is craftsvilla wallet which I'm not interested in.

                      Their customer care number is wrong and no one is responding on chat on email.

                      Please help with resolving the same.
                      Me too same problem
                      I ordered one jewellery but they send other one which is not on picture.
                      I request return they added amount in wallet.
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                        A
                        Abhijit_B
                        Sep 26, 2020
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                        Order id :[protected]
                        Unavailable
                        Shipment 1 : 187527 (1 item)
                        Placed on thu, 24 sep 2020
                        Order summary
                        Sub total ₹ 1075
                        Shipping₹ 99
                        Total payable₹ 1174
                        Payment mode
                        Prepaid
                        Calling up the customer care number - +91 [protected] repeatedly but none attending calls. If the product is unavailable, why is not the company refunding me the paid amount? I do not want any substitute product at all. Why this fraudulent behavior with me? Kindly respond else i am going to file this with the consumer forum seeking justice to the issue.
                        +1 photos
                        Oct 06, 2020
                        Updated by Abhijit_B
                        Shipped
                        Latest Update:
                        23:46, Sat 26th Sep, 2020
                        Your order has been shipped successfully
                        You can track your package using:
                        PP[protected]

                        NOT YET RECEIVED THOUGH EXPECTED DELIVERY DATE WAS THU, 01 OCT 2020

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                          S
                          sweety neemkar
                          Sep 25, 2020
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                          Hi i have ordered a saree on 19 september 2020 so the order details are
                          Order id :[protected]
                          Shipment 1:178755
                          So iam not satisfied with the product so want to return it but ur app is not working properly no one is responding inspite of mails and so many customer care calls but none of them is taking the calls so as early as possible take back the saree and send my amt.
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                            E
                            EDU LEARNING
                            Aug 31, 2020
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                            My order i'd is[protected] and refund is 2436 plz sir there is no contact with you all your custumer care number is out of service and i also mail on your custumer i'd plz sir gave my refund back otherwise i take strict action
                            +1 photos
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                              M
                              meena mahale
                              Aug 27, 2020
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                              Address: 15-A BRIJ NAYANI COLONY LIMBODI KHANDWA ROAD INDORE

                              I have mailed you regarding return request because pin code is not serviceable but i do not no which address i have to courier

                              also seem so many complaints from your customer regarding refund not received so pl do not do same thinks again with me

                              please share self courier address

                              my order no :[protected]
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                                A
                                Asmaul Hushna
                                Aug 25, 2020
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                                My order no.is[protected] and my shipment id is[protected].
                                My product has been taken back 10 days ago but I am yet to get my money back.
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                                  R
                                  Rashmi585
                                  from Mumbai, Maharashtra
                                  Aug 6, 2020
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                                  My order i'd is[protected]. I clicked on return option. Yet no one came to pick up the returned item.
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                                    I
                                    Ishika Gandhi
                                    Jul 21, 2020
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                                    The product which i ordered is not as shown in the image. Product is of worst quality. Customer care number is always not reachable. They do not reply back your mails. Whenever i try to call their customer care number it always says incomings are bard. It is impossible to return the products and get the refund back. I am extremely dissatisfied with craftsvilla products quality and their services.
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                                      D
                                      Divyanshi Rj
                                      Jun 29, 2020
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                                      Address: 2/622 sec-L lda colony kanpure road

                                      Money not refundend from one week i have cancelled the my order
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                                        S
                                        shivanipraja
                                        May 30, 2020
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                                        Hi Team,

                                        I had returned a saree on 16th march, 2020. Order Id is "[protected]" and shipment ID is "[protected]". But I didn't get refund yet.

                                        Please provide me refund as soon as possible.

                                        Regards,
                                        Sunita
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