CraftsVilla.com Complaints & Reviews

I am shahnaz from aligarh, i ordered a dress from instagram blog named "stylish_drapes". I contacted them through whatapp no ([protected]) and the day i received that dress the next second i contacted them to return it, but they are not responding to my messages and call. Now they have blocked me.

Somehow i got the number of prem ([protected]) who is working in aligarh in courier company gave me pushpendra's no ([protected]) that he is dealing with customer complains, so might help me in this matter. He helped me only in giving me head office no ([protected]). I called them and with the tracking no he told me thats dress is from craftsvilla.

So further i talked to craftsvilla customer care and that lady told me that they want a proof and want a picture of bill, the email [protected]@craftsvilla.com she told me to contact i tried sending them the mail but i didnt got the same site.
I talked to so many people and all are giving me the next persons no and my problem is still unsolved.

Now its 7th day from deliverey and i want to return that dress. It is of poor quality and dress not exactly the same whatthey said to me. Its waste for me, i can neither keep it to give away to anyone. I am a student and i bought that of 1800 rs which is not less for me. Please help me in this matter and want that blog should be blocked as they are fake and cheating customers and after that ther are not responding.

I am sending the bill photograh with the complaint.

Email: [protected]@gmail.com

Dear craftsvilla,
I had ordered a dress and the order id is
[protected]. I did not like the delivered item and it looked nothing like the one displayed on your app. Please arrange for the pickup of this item and refund my amount. Although i am satisfied with your service. I look forward to shopping with craftsvilla in the future.
Yours faithfully,
Sabina

Craftsvilla.com. It is defected piece and isn't like defined online or shown in photo. I want to return and refund of 479 rupees. I send mails for return product please give my refund of 479 rupees. My order with id[protected] is out for delivery with ecomexpress with tracking id[protected].
My adress is-suman pal
Vill-bagmari, post-gohaldihi, p. S-salboni,, west midnapore, west bengal - 721129
Mob-[protected]

Ordered saree on 2nd may it was with blouse piece as shown. But unfortunately saree was received without blouse piece. Which is not acceptable. I need total replacement of order immediately and confirm your action i also talked to yours representative i have gifted this saree to my sister. Now i think i will not trust your website and you are not trustworthy. Now you have to help me

Order no.[protected]
Ship date 14/05/2018
I ordered a “gold plated heart shaped mangalsutra cum bracelet” amounting ₹595 from craftsvilla a few days back which i received timely. Two days after i received my order, i received one more parcel with the same order no. & amount but the item in it was a necklace which i did not order.
Since i was not at home, my son payed ₹595 to the delivery boy for the same.
I request you to refund my money as soon as possible. I would not accept any sort of points, i need my refund to be made either by cash or by cheque.

Dear team,
I have ordered one product from craftsvilla online shopping app on 4th may 2018, it is showing delivered to me on 7 th may 2018, but not receiving the same till 8th may i called customer care but they confirmed me that their will be no issue, it's system problem. Thereafter i am continuously following up with the customer care but hardly getting positive solutions. Two days before i received mail from them saying that product has been delivered to us which had been confirmed by their logistics, whereas we did not receive any product from craftsvilla. This is very harrassing to us.
Would request to consumer forum to help me to get proper solution as soon as possible.

[protected]... I received a call from this number that there is a gift voucher released for me... On product of a pendant set.. He told me that their is a swift desire car or if the amount i wish... Then to confirm about all this i contacted ur number and got to know... That the call must be fake... So thereby i request you to see to this... N reply as soon as possible...

My shipment no.[protected] dated n17/04/2018. Refund of the same is not yet received. As the product was taken back on 17/04/2018, till date there is no refund made to us nor any communication done on that behalf, client name mr. Sachin sonawane residing at 100, ghorpade peth, opp. Devaki hotel, vide order no.[protected] dated 13/04/2018, as the product was defective it was taken back by concern courier & text message was received on 17/04/2018. That the refund will done on 2/3 working days. But till date refund is not made.
Regards,
Sachin sonawane
[protected]

#[protected] is my order number, i had ordered a top but when received it was over sized, i requested the return pickup but got reply that your reverse pickup has been cancelled by your end which was not at all true because i didnot get any call or message regarding the pickup where as return pickup was not at all arranged. But one thing is sure this is a way to cheat people by not providing reverse pickup for products.

It is not mentioned about 90 days refund offer in our voucher. Now.. If we are using that coupon code you are showing invalid coupon code. You did not inform us that voucher is only valid for 90 days, after 90 days it can't work. As it was not mentioned that voucher is valid for 90 days.. No limit was there. So why you are showing voucher's code invalid... If you are not capable of giving us valid coupon then you should return our money.. If you can not do this... You should give us a valid coupon so that.. We can utilise our money.. As you are not returning our money neither you are giving us a valid coupon...

Mere order abhi tk nai aaya h jo 17 tk aana tha. Me bahut irritate ho rai hun. Kl mere ghar me shadi h uske liye order kiya tha ap log itna pareshan krte h. Me consumer forem me complaint kr rai hun ap log ki. Ab aj jake pareshan houn me market me. Order tk time p bhej nai sakte ap log.
Jbse order diya h ap logo ko samjh nai aata h.. Shadi h ghar me ab ky aur pareshan houn.. Isse better toh market se hi le aati me jake. Koi responsibility hi hai h bhejne ki product.. Ese deal krte h ap apne customers ko.. Ye kesa tarika h.. Naam toh chote h hi apke n darshan bhi bhi chote h. 1 2 week se wait kr rau h. Pagal samjh rakh h. Aj k aj bhejo
Order no.[protected]

Hi,

I placed an order of 2 designer women kurti from craftvilla dated 7th april order#[protected].

I received an incomplete and defective order on 9th april. I logged a complaint for the same to the customer helpdesk. They didn't resolve the issue and told me that they will be checking with the seller about the same. And asked me to wait for 48hrs.

I called again on 11th april for the same. The response was atain the same from helpdesk person to wait for 48hrs. Same resolution was provided to me on 13th april, 16th april.

On 18th april, paramveer confirmed on the call that a full reund of 1521inr will be sent to me.

An sms has been sent on 19th april to me along with an update on website that partial refund of 824inr would be given by the seller.

My complaint is that craftsvilla is not taking a responsibility to serve a customer. Any concerns raised to the helpdesk has ended up with false and fake promises and assurance.

Please assist to escalate this and resolve it as it never serves a purpose of faithful online shopping.

I bought a saree from craftsvilla and got a really bad quality saree. When asked for return and refund. They said no pick up facility. I have to courier it to surat. When the product can be delivered to my address then y not pick up.. Really disappointed. The government must cancel their license.. Feeling cheated... First experience turned i to my worst experience.. Never buy from craftsvilla

Hi,

Sub: no update on product.

We purchased one dress material on (20/03/2018 craftsvilla.com-ibibo in 696.00). Till now i did not receive any update regarding the product.

But we paid money through credit card, money also debited.

Mentioned in highlights, that you able to deliver with in 5 days max in india.
We waited for 6 days still we unable to see track details and any conformation.

I have ordered an anklet... I received only packing that was opened and the product was not inside... Such a fake company...
Dear praveena, your order no.[protected] has been delivered successfully. Download our app http://bit.ly/23tW1ts...
Just don't eat others money... Dear praveena, your order no.[protected] is out for delivery. Your tracking no. Is [protected]. Track your order https://goo.gl/tD4iRt. download our app http://bit.ly/23tW1ts... i just want my product immediately...

I have purchased the two ladies suits with the details-shipment #[protected] and shipment #[protected] from www.craftsvilla.com due to poor quality i requested the refund but they have taken the suits and money as well and refusing to refund. Please don't buy anything from ww. Craftsvilla.com. They are cheaters they will never refund your money. It was my hard earned money.. Please never ever buy anything from craftsvilla

Have purchased the two ladies suits from www.craftsvilla.com and it was of very poor quality and I requested for refund of 3000/- and they asled me about bank details and I have given them very clear bank details with all the requirments several times but they lied and said that insuffiente detail has been provied that is why we can not process refund and we are issuing a coupon of the same amount, this was the fist fraud..
Secondaly after few days they are saying that your coupun is invalid and expired. It was my hard earned money and any how they how to refund my money in cash . Now each time when I call to www.craftsvilla.com they are just saying sorry we can not give you the money back and now they are also not interested in the money in form of coupun even.
Its my request to all the cosumers please never ever by any product from www.craftsvilla.com they are big fraud.

I had bought a saree from craftsvilla, which i returned. (With my own money because they did not give me return options). Even after recieving the product back, they are harrassing me for the refund since two months. I have the proofs of delivery in surat which i have mailed to craftsvilla but in vain. I am already harrassed as i have spent rs500 to courier the product which should have been picked up by the online company. Now i have paid for the saree, paid for the courier and sent the saree as well. Please help.

I am a seller in craftsvilla. I dispatched my product to logistic on dec 08, 2017. After that customer my product on the same day evening of product delivery. After one and half month, not yet received my product back.in craftsvilla side, they are saying that product got delivered to me and gave courier details. But courier side, they are saying they returned product and said to ask craftsvilla customer care. Craftsvilla saying to enquiry courier persons. I handed over product to logistics provided by craftsvilla. Logistics picked product from me. Returning product through logistic to my hand is also craftsvilla responsibility. Instead of that they are saying my to enquire courier person by myself. I am highly disappointed with this answer. Craftsvilla response and courier person answers are controvert each other. I request you to resolve this issue as soon as possible.

I had ordered an Anarkali for Rs. 2402, on jan 3rd. I was supposed to receive the item on jan 11th. Have called their customer care two times already but they have not taken any action from their side to find where the product is. The last online tracking information was updated on January 5th as it reaches Ahmedabad. I am very disappointed in my very first experience with Craftsvilla. Either I should receive a full refund or the product should reach me without any further delay.