CraftsVilla.com Complaints & Reviews

I have purchased three Items from craftsvilla.com site but unfortunately 2 of them dis satisfied me and I want to return due to dissatisfaction. I called to customer care number and got numbers of seller and had chat with one of them ( metroz - [protected]) he is agreed to take it back but he told me to mail you first and asked me to take return address for this product (bollywood sarees Madhuri dixit in yello green) Order id[protected] I had several chat with the Vendor he was agree to take it back but craftsvilla.com refused to take it back.( I received a mail regarding to this) 2nd product is 101 designer blue & pink exclusive pink queen lehenga from vendor Ebuykart surat phone no - [protected]. This lehenga having stapled at many places insteed of stitching. I want to return it. I Called this number but continuously its status is "out of range" what to do now. Order id[protected] I Called craftsvilla.com and requested to return but they told me to wait as they will ask the vendor and today they mailed me that they will not accept those products. by this worst ever purchase I am feeling cheated.(by Rs. 5000 aprox) Please help me.

I m gurmeet singh khalsa i m purchased one patiala suit white qualty is very poor & dupta is mismatch.not a patiala suit.i m return this patiala suit

I ordered a sari but I ended up getting a dress material that too after 10 days which was really shocking. This is something which has never happened to me as I do a lot of shopping online. I contacted the customer care and they asked me to return the product and the worst part is company is not responsible for picking up the product due to which I had to courier myself bearing extra courier charges which is extremely not supportive. Do not expect anything from this site except disappointment and loss of money.

My order no is[protected] please check the status and solve this problem . My Order date is 3 Jan ..still i have not received not any MSG or call for my product related .. My Feedback for u ..such a bad or worst service ...no one follow me and solve my problem in your customer care no ... solve my problem asap possible otherwise i will go in height ..

I have received a dress i have ordered yesterday but the material and design is not upto my expectations. I want to return it.. Kindly consider this request

From january 4th 2016 they kept 3 dresses for 99, 149 and 199 rupees. I booked all these three. On next day 5th january 2016 they kept another 8 dresses for each for 99 rupees. Again on 6th january they increased this count to 16 dresses. I booked 7 dresses day by day. But they cancelled all the orders them selves and saying there is a technical issue we cant give you a dress for 99 Rs and 149 Rs and also for 199 Rs. They cancelled all my orders. But still the dresses are showing in the site for the same price. But they disable the functionality to buy. They are just attracting people to their site to get more no. of site visit . Remaining everything is bogus. If they dont give the dresses they can remove them right. Very bad and worst business technique they are using to attract customers. There is no correct response in the email. When I called that time there are saying all these things.

Dear Sir/Madam This is inform to you that i want to inform you that i purchased a product ( Lahanga Chunni) and Order no. Your Transaction #[protected] and i gave 1349/- Rs for the product on cash on delivery but i opened courier so that product was wrong and i didn't like it so forwarded complain to complain mail id but i got a mail and they said to me you have to send your product to our adress: - 1502 G Wing Lotus Corporate Park, Goregaon (E) Mumbai 400063 India and i couriered my product form my expensive and i have also attached courier slip in this mail or complain but after receiving the product they are not giving any response. and my order no. Kindly Help me for refund my money. Thanks & Regards Saba Khan +91-[protected]

I dont have recieved that wedding wear which i am seen on craftsvilla .so kindly give me the procedure of return and cash back, ASAP

Dear sir, i have purchased a saree on 16th December 2015. My order id is 10245742 product name MUTA STAR KIRTI SHANON VELVET SAREE M229. After a long time i have not received the same. i want my amount immediately back to my account without any deduction anddelay. Therefore you are requested to do the needful for the same. My account no. is [protected] state bank of india, name shivani khanduja.

I have ordered 1 anatkali and it defective and quality of the product is very low. There is sumthing stilcky thing is on suit . I have already raise complaint bt till now there is no action taken by there side . please take a action as soon as possible . Thanks Bhavya

The dress material is very old not a good quality not worthy, the pictures shows very high quality but in real it's very worst it spoils the brand name

I have ordered a saree and I received the order but the quality of the product is too bad 👎 it is not as shown in the picture I want to return the product order number[protected]

Sir, I have placed an order for the online purchase of stylish butterfly watch and paid Rs.449 on[protected] and the order number is :[protected] but i did not receive the product till date. Pl take action to resolve the issue at the earliest possible

Shipment #[protected] for Transaction #[protected] I Placed an Order with Crafts villa on 6-Nov-15 for 5 necklace sets. The Seller "ENTERCART" shipped this on 6-Nov-15 via DTDC courier and it reached Hyd on 8-Nov-15 and from then it kept on moving from one place to another in Hyderabad. I never received the Courier and the after few days the status showed up as Delivered to my apartment's security guard. I contacted Craftsvilla Customer Care and I received a blunt response from them that as the goods are delivered to somebody we are not responsible for anything and asked me to contact the Seller. I bought this from their website why the Hell should I contact the Seller and Why would he listen to me. Still I did that but did not get any proper response. Craftsvilla is charging too much ( almost 50%) for Shipping but they are using 3rd Class Courier services. I have paid for it but I have not received my goods till date.

I m purchase dress that is not in same that is in display ..not having finishing ..not having anarkali flair ...i am not satisfy with that dress ...i feel that i cheated by company they saw attractive dress but in reality its not as they shown

It is not as it displayed in picture, the fabric is also not good. The stiches are not proper. I need to return it . kindly revert soon

Hi, On December 20, 2015, I placed order #[protected] for total amount of Rd. 2218.00. The said amount was debited from my credit card, however the order was not placed. I even received a mail from customer [protected]@craftsvilla.com explaining that your credit card payment has failed to clear the payment gateway. Please credit this amount back to my credit card account. The screenshot for the amount debited is attached herewith.

I have got a defective dress material. The colour of shirt piece is black in colour and i got d dupatta in blue velvet...so i request u to replace dat dress material with new one in black colour

The order which was made and the order which i received is totally different and even not worth it the refund policy is very poor and risky. There is top to bottom difference in the material color, quality and few more i want someone to come and pick the dress from my place we buy online because we dont have time and this return policy makes us going to post and other office and long process

Sir.
Today We Receive the Order Booked on 6th Dec-15 and Got that a Damage and Its Found Like a Gunk Material.So I am Returning Back Kindly Send my Money back Or Send the Fresh One Like MANGALSUTR.
Transaction No[protected]. Shipment No[protected].
Regards.

V.R.Saxena