Jan 20, 2019
Updated by Ankit Ajmera Hi Team,
I am following up for my issues from a long time. Instead of working on a resolution of my mentioned issue whenever I call or received a call from Grievance team I will get different information.
1) From 3rd Jan till now my CIBIL portal is still not working and the only answer which I got is the technical team is working.
2) I have got the confirmation email form CIBIL regarding my disputes for below accounts dispute has been resolved and account needs to remove from my report. From 3rd Jan to 18th Jan 2019 multiple time over the call CIBIL team has confirmed that these accounts need to remove from your reports and this is the CIBIL mistake that still these accounts showing in your report.
Not even customer care team even grievance team confirmed me that accounts need to remove, and a report will be rectified in 24 to 48 hours, I am attaching links of multiple call recording and mail on which CIBIL has confirmed the same.
But Surprisingly, in Yesterday call with Grievance team member Deepti, they simply told me that whatever information till now I received in the last 16day over e-mail or via call is fake and false information, mistakenly given my CIBIL.
I asked him to provide this confirmation over email, but she denied the same and arrogantly told me that is disconnecting this call and told me that I will update you over email and confirm me that I will get a call back in 2 hours and disconnect the call.
Till now I did not receive any call and information email from their side. Attaching link for the same call also with Deepti.
Dispute ID CDS[protected] # HSBC – [protected] resolves on 9th Jan 2019
Dispute ID CDS[protected]# ICICIBANK - LPDEL[protected] resolved on 9th Jan 2019
Dispute ID CDS[protected]# ICICIBANK – [protected] resolved on 3rd Jan 2019
Email attached in the e-mail for reference.
after all these incidents I am forced to think that TransUnion taking a bribe for resolving customer issue and rectifying CIBIL report. I am asked same on one call and even caller put me on hold to confirm with senior, who much money they will take to resolve the issue.
Link of recording I have given above.
I am not sure when my issue is going to resolve, I requested a callback and updated credit report multiple times and requesting same again
Regards
Ankit Jain.
call_10-20-57_IN_[protected].m4a
call_12-41-59_IN_[protected].m4a
call_14-19-32_IN_[protected]_deepti.m4a
call_15-12-05_IN_[protected].m4a
call_12-28-02_IN_[protected].amr
call_14-35-51_IN_[protected].m4a
call_16-25-57_IN_[protected].m4a
call_13-01-41_IN_[protected].m4a
call_15-33-52_IN_[protected].m4a
Show quoted text
Jan 25, 2019
Updated by Ankit Ajmera Even after multiple calls and email from last Friday no one is responding, customer care only saying that you will get the call.
The customer care team is completely giving a false and fake commitment of call, instead of resolving and giving information they are just trying how I can agree on disconnecting the call.
I have all call recording if anyone wants to listen kindly just send the message, I will share the link.
Not sure when my issue getting resolve, due to the CIBIL mistake my score is showing low and not getting home loan.
REQUEST YOU KINDLY HELP ME, AS IF SCORE IS NOT CORRECTED MY LOAN IS NOT APPROVED AND BUILDER WILL NOT GOING TO REFUND MY ADVANCE MOEY
1. Login with my paid user subscription. Report shows of some other person. Even PAN is different
2. Create a new user and generate free report. It shows right cibil report.
Can you please get this fixed ASAP or return my paid subscription amount?