Crocs India Complaints & Reviews

I ordered Crocs Literide 360 On Jan 23rd and received it on Jan 27th but due to the issue on its sole I placed the return request on the same date.

Since then I am following up on their website/customer Support number and Mail ID but not getting the firm date of this product to get pick up.

As per the agent on the call, they had requested another team to raise new return request as the request that I raised on their website, they are not aware about its status as it is showing pending.

And when I asked about the new return request number they said it is still not generated by the concern team and they even not aware about its timeline.

Please support to get my refund back of Rs 4574

I have bought crocs men's literide clogs few months back. I used regularly for 3 months then I suddenly found a tear over the top layer. The same thing happened to my previous literide clogs.
Then after 2 weeks I used the crocs again. After using for an hour the crocs just tore all the sides(top layer)
This is very bad and depressing.i bought this product for 4800 and seeing it just getting teared make me feel depressed. I need an explanation for this poor quality from the manufacturer

I bought Literide clogs 360 shoes in Dec 2022 thru AJIO but after 6 months in Jun2023 shoes strap got cut and again the shoes sole get seperated, when I contacted AJIO they denied saying return period is over and please contact the Brand.

I have attached the invoice, please exchange or refund the proporrionate money I have paid for this Don't cheat customers providing low quality products, We are purchasing Crocs product using our hardearned money believing Crocs won't cheat customers and we can use the product at least for a minimum period.

I purchased crocs on 30th Dec and it got delivered on 5th Jan, the product is different from what I ordered so I wanted to return. When I try to find my order[protected] on their website, it’s not showing so I can’t create return as well, I try to call on customer care and write multiple emails but no response.

I had purchased a pair of Crocs Men Casual Clogs from Jayanagar Crocs store with the order number #23271 in the month of May of which I have attached the bill. Then later after 3 days due to size issues I got it replaced and I bought Men Literide Black Clogs Sandal paying an extra Rs.500.

I purchased a sandal with great excitement, given my positive experiences with Crocs . Unfortunately, I have noticed that the sandal has...

Subject: Disappointed with Crocs’ Refund Process
To the Crocs Customer Service Team, I must express my disappointment with the inefficiency displayed regarding my recent refund. Despite crocs were returned . still yet not refunded back money to my bank account.Its been more than 10 days.This lack of follow-through reflects poorly on Crocs’ commitment to customer service.
I expect better from a reputed brand like yours. Immediate...

It's almost 5 day my item was returned but still not received refund so my Hamble request is to return my refund as soon as

Dear Customer support team,

I wish to raise my complaint regarding the poor quality of the crocs men literide shoe sneaker. Which I bought on 26/06/2023
Bill no: 25422 amount: Rs 5995 I have attached bill copy

I hardly used and I contacted the store which I bought from they told me we will put gum and fix it so I don’t want to put gum and all I need to replace it and give me new shoe as early as possible kindly do the needful.

Thanks
Regards
Raashed
Ponda Goa
403401
Contact: [protected]
Mail id : mahammed.rashid.[protected]@gmial.com

I have been writing tons of emails and finally they picked up 2 products totaling Rs.6792. however they initiated a refund only for 1 product of Rs.3596.
Firstly, I have still not received the refund amount which was raised on 22nd Dec 2023 (should have been received in 2-3 days)
Secondly, no one is responding to tons of emails and calls to customer care number where no one has ever answered. I need a refund for the second product...

I purchased Crocs sandals from their store in DLF Mall Of India, Noida on 15/07/2023. I chose the brand for the supposed durability of its products and I wanted to invest in a footwear that lasts me for a long time. However, its durability has proven to be a hoax as the footwear broke within 5 months o[censored]sage.

While choosing the product at the store I was told by the sales executive that it was one of their best selling products and has not received any complaint to date. Considering that the footwear is priced at Rs 4494/-, I wanted to be sure I made the right choice. Yet I decided to go ahead, trusting in the 'durability promise'. However, my footwear has broken and now I'm stuck with this product that the company refuses to replace. Upon sending multiple mails, contacting their customer care, visiting the store, the only response I get is that their warranty period is 3 months. How can you make a product that is supposedly so durable, evidently so highly priced and has a warranty period of 3 months? Why should I suffer a loss of my hard earned money, for a company's lack of quality and accountability? I have not received any resolution from the brand or their store, despite multiple attempts at contacting them through different methods.

I want either a replacement or a full refund of Rs 4495/-. I have been after this for so many days, hoping for a resolution through this complaint.

Hi,

I have purchased clogs from Amazon, after using few days I found product is damaged, please help to exchange or provide any use full benefits.

Attached invoice and product damage images for the same.

Regards
Vinod

I've bought a crocs flip from crocs store in Lulu Trivandrum on October 2023 and was using it. One day I noticed that instead of crocs it is written “croocs” in one pair . I purchased from store directly inorder to get genuine product but now i think its not orginal. I want to resolve the issue

To whoever it may concern
We haven’t received any update on our order number #[protected] which has already been paid for. I request you to resolve this issue as soon as possible.
Regards
Shweta Gupta

I had purchased a crocs flip flops from the showroom and with 6 months of purchase the pasting has come out and when shown to the shop they said nothing can be done and refused helping me as it has crossed the warranty period. I have NEVER EXPECTED THIS KIND OF SERVICE FROM CROCS TEAM. I have tried reaching out to you all via social media but still no response is given to me. Really not happy with the response from the team.

I am writing this email hoping i get some solution as it’s an expensive flip flop and was launched recently.

Had purchased Tulum toe post black tan women flip via order Id[protected]
on 31st oct 2023 for Rs 3995 which was fully prepaid at the time of
purchase.

The same was delivered to me on 3rd nov 23 . The size of the sandle was
large and hence I requested for return of the same on 3rd nov 23 i.e the
same day after delivery which was authorised at your end.

On 7th nov i received a confirmation...

I have ordered crocs from its online store it shows delivered to me but not received my order no.[protected].
I have complained many time but no resolution no response.

I had a made two purchases of crocs of same model and made payment for both of them still no order is processed or delivered till now I had made order on 24/11/23 and 4/12/23 I need immediate resolution for both them

It's been 5 days since I confirmed for return since I didn't like the over squishy style of the crocs lite ride (Order id:[protected].
I have tried sending mail, calling on customer care, commenting on website, there are absolutely no replies.
Worst customer care. Machine answers the call, I have tried waiting for 20-25minutes, no answer. Asked to wait by the machine.
I was assured on the website that there are 15 days returned, that is the reason I ordered.

I have placed my order on your website on 19/11/2023 with order no[protected] . and i received my order on 25/11/2023. after getting delivered my order i came to know that i need one size down for me to fit the best .Since than im trying to return and get proper sized clogs for me, but i failed to contact you people through your customer service number and tried my other ways . so, please consider this and get me the proper sized clogs. and...

I ordered crocs clog from the online official website. I paid for the clog but I didn’t receive any order I’d or my order. It’s been two weeks since I ordered and I haven’t received anything. I tried to call them from two week and their customer support is not even picking the call. I have paid 6500 rupees and it’s not a small amount. I either want them to proceed with the order or refund my amount. I have the proof for the payment I’ve done nd I’ll share it. Please check