| Address: Mumbai City, Maharashtra |
Item ordered online at crocs website, india.
order #[protected], on 12th June 2015. Order value Approx Rs. 3000/-
The item has not been delivered yet to us. Also, on calling Crocs, they are unable to track the shipment and give us a proper response towards the reason for delay. Finally after chasing them continuously for 10 days, we relented and asked for a refund on 25th June. The reply we get from Crocs is that they will initiate the refund only after the item reaches their warehouse.
We havent received the money yet. It has been 3 weeks since ordering and with rains already lashing Mumbai, it has been inconvenient to use other footwear. We had to buy alternate shoes under emergency which cost us lot of money and time from other planned activities. Online ordering should have been a convenient option, but has become a pain for us.
customer support has been notified about the posted complaint.
I recently purchased your product through a local retailer(Metro brands ltd -fun republic mall lucknow) and I was very upset to find that it did not work as expect. (poor sole pasting) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
Quality of product : pasting is very poor, whole sole come out from the base, had a word with store manager they told me that your product is not covered in replacement warranty months .
As I stated previously, I have come to expect much more from your products and, therefore, this has been very upsetting for me.
I do not believe that I am asking for much in return for my time and effort, as all I want to have this product replaced with one that works properly.
Details of my Return
Name :- Vipin Singh
Repair Card no:60353
Requesting for : Replacement of product.
Product Return to your store :- Date 18/3/2018 ( already one week passed)
I do not feel that I am being unreasonable with my request.
Sincerely,
Vipin singh bhadoria
+91-[protected]
Lucknow