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Crocs India Complaints & Reviews

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Updated: Aug 11, 2025

Complaints 503

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11

Unresolved

492

Bad 😕 It seems that Crocs India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Crocs India reviews & complaints page 23

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Address: Mumbai City, Maharashtra, 400025

Dear team,

I bought crocks worth rs. 3999/- from lifestyle store, lower parel mumbai. But sorry to say not at all happy with product. I wore footwear for the first time and got sore blisters. As you people mentioned that it is made of croslite material band keeping sore blisters away. But really surprised with its cheap quality. I think first copy crocs available at cheaper rate would be better than this. I always go for good brands for footwear to avoid damage to my foot and body. But really shooked with high brands of crocs. I request for review of this product and suitable exchange/ refund to be made.

Crocs India customer support has been notified about the posted complaint.

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J

jain.ankit9134

from Delhi, Delhi

Jun 18, 2018

I have purchased green colour crocks . I am using it since 2 months .the quality of product is very poor and its colour fading day by day

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Dear team,

Greetings!!

On december 2017 i purchased a crocs clog in phoenix mall chennai., by may 2018 the clog got 2 torn in it.
31 may 2018 i gave to same shop for repair the clog.
Today got delivered from them., sales person said this is worst model of croc. You should not gone for it. Crocs just applied glue on the torn place., after using it in 1 hour again it got torn.
I bought it for 3000 rs., worst quality in this product.
I need a proper valuable reply mail for this. Once again i cant go to phoenix mall chennai crocs shop and submit this foe rework. Phoenix mall is 27 kms away from my home. Kindly replace this product.

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Address: Kottayam, Kerala, 686001

Sir,
I have bought crocs crocband clogs
Model batman vs superman from amazon.in
Within 2 week o[censored]sing the crocband slightly removed from it and i sticked with a glue... Oneday i it is under the sun for 4-6 hours after its moulding is decreased and not possible to wear... Size has been reduced... Crocband cracked.. Maximum 2 maximum i used...
Find a solution for this... Replacement or repairing
I have attached the pictures kindly check it

Thank you

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Address: 400081

I have purchased kids crocs of my 7 yr old boy, from shopper stop inorbit mall, malad
3 months back.. The strips and back belt is broken.. I have purchased the crocs worth 2000/- just because i am trusting this brand... We are paying so much for the brand as it’s of gud quality & lasts long.. I need the piece to be replaced, kindly revert back soon

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Address: Sirsa, Haryana, 125102

Sir i purchased your crocs shoe @4500 /-. Rupees, i fall down lot of time due to this my back bone problem and my foot problem arises, i am warning you that your cheap quality products harmful for me and your product harm my body, so for this reason i am taking a legal action in consumer court as soon as possible if you are not solving my problem, it is your responsibility to check your product and then sell it

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Address: Kolkata, West Bengal, 700029

I bought crocs 25 april 2018.. Its belt will broken aftr 10 days... I m very much disappointed.. N im very much sure about ur quality.. So i m not kept ur receipt... Now im exchange my crocs.. Without receipt.. So please concern about my compln.. I bought frm forum courtyard kolkata.. I m waiting fir reply... Reply as soon as possible... Strongly hopeeeeefull

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Apr 11, 2018

Updated by Chikoojain I brought crocs ...with in 20 days its belt will broken...i dont kept receipt what should i do..plz help me to this matter

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Address: Kozhikode, Kerala, 673004

Hi, i bought crocs from reliance footprints, focus mall, calicut. I just used it for one week and then i kept it unused as i was out of station. Then once i returned back, it got shrinked. I went to the showroom and talked to the manager, mr sajeesh. His behaviour wasn't satisfactory and asked go to crocs with complaint. Thing is, i am buying crocs for first time, and i am having bad times. As you know, it's expensive compared to other products, i couldn't use it now. Kindly provide me a replacement with next higher size

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Neha11986

from Mohali, Punjab

May 2, 2018

I placed order for crocs..i gave them back d crocs coz of d size issue..they didnt refunded my money from last 1 and a half month..they making me fool everyday..very disappointed..such a faud company

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Address: Hyderabad, Andhra Pradesh, 500072

I brought a crocs worth rs 2500 from an online service portal before 2 months.
Its gum got of so quikly and the sole is now detached.
Iam not even able to wear and walk with it. Online service portal is not ready to replace it.
I have to replace it some how. I think i was cheated by the company.
They are putting high price tags and providing cheap quality materials. Please help me somehow...

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M

Mohit12321

from Mumbai, Maharashtra

Mar 19, 2018

I bought crocs worth Rs 3500 and i got several shoe bite within a week what kind of quality do they provide disappointed with my decision of buying those can I get a refund or at least a replacement

You can reach me at - Mohit.d.[protected]@gmail.com

S

Sadhana Ramu

from Bengaluru, Karnataka

Jun 13, 2018

Hi,

I bought crocks sandals by paying 2745 but it's glue is so weak, came off within 18 days. Very disappointed with your product. Please don't cheat consumers. You are losing brand value due to cheap products.

N

NETRA POOJARI

from Mumbai, Maharashtra

Jun 21, 2018

Bought rainy sandal cross one week back from metro store for rs 2000. It was promised by the sales girl that shoe bite will not happen... But am having 8bites due to which am not even able to walk... Very very disappointed with quality... So cheap quality used... Will not recommend to any of my friends... Badly disappointed... Is there any way I can get refund

S

samira choudhary

from Nagpur, Maharashtra

Jun 22, 2018

I bought two crocks sandal worth Rs. 4, 990/- from crocs store, add- C-10, C Block, Inner Circle Connaught Place, New Delhi-110001. But I am not happy with these product, these products are not comfortable in my feet. Even cheaper quality would be better than this. And the customer support services also poor, they are response properly. On crocs site they show the refund policy but when I return the unused footwear they denied for refund.

Crocs product and services are not good. even cheaper quality is better then crocs.

I never use crocs.

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Address: Ernakulam, Kerala, 682024

I purchased a crocs slipper 3 months earlier this the worst product i have ever purchased starting to wear on the third week itself here i am putting down the complete address of shop where i brought the product

Klm-kochi crocs shoes dealers in kochi, kerala address: shop no. F/ 08, 1st flr, lulu shoping mall, edappally, kochi - 682 024 (Cst - [protected] c) (Kerala) - 682024 contact person: - contact number:[protected] br...

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Address: Mumbai City, Maharashtra, 400008

Hi,
I bought crocs t strap sandals for rs 2500. I have heard about croca being so expensive due to its extreme comfort level, quality and durability. But to my surprise, this 2500 rs sandal did not last me for even 6 months! Very unhappy with crocs. Never buying them or suggesting it to anyone ever. Whats the point paying so much for not at all durable local quality wear. I would get way more durable stuff at half the price or even less

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Nov 27, 2017

Updated by Priyanka Presswala no reply from crocs as yet.i guess the yare quick at collecting money and cheating people only

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Address: Ranga Reddy, Andhra Pradesh, 500019

Website: crocs.com

I bought my first pair of crocs swiftwater wave women from lifestyle inorbit mall hyderabad, however i am greatly disappointed. Even though it's the right size the shoes (Closed ones) it keeps biting. I have hardly worn them 2 times for very short duration and they are just lying and i don't wear it with the fear of bad shoe bites. I would like to exchange this product with another crocs product which i can atleast use. Please advice what needs to be done.

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Address: 110015

Website: Crocs

I hope that you will be revert my complaint vi am complaining about my foot wear which i purchased this in pacific mall subhash nagar when i purchase this it's lower surface will very good but now it's totally slipper scuff it's gonna be bow very slippery i purchase this in the month of july and now is november it's very bad experience from crocs am very disappointing with this brand. I hope that you will be help me for this bad foot wear and it's cost rs 2500. Ery soon.

Nov 5, 2017

Complaint marked as Resolved

They not bothering

Crocs India customer support has been notified about the posted complaint.

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V

Vamsi Gajula

from Chennai, Tamil Nadu

Dec 5, 2017

I need uk size 9 of crocs swift water wave navy blue colour. but badly i am unable to get it at any store.

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Address: 600089

I brought a crocs worth rs 2300 from an online service portal before 2 months. Its gum got of so quikly and the sole is now detached... Iam not even able to wear and walk with it.. Online service portal is not ready to replace it. I have to replace it some how. I think i was cheated by the company. They are putting high price tags and providing cheap quality materials. Please help me somehow.

Crocs India customer support has been notified about the posted complaint.

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A

Anu Malhothra

from Delhi, Delhi

Nov 13, 2017

I want to return my crocs shoes as I am tired by them that shoes caused me a severe pain because of that I could not walk properly for 2 days I don't want them and please give me my money back as I m irritated by it and if something would not be do e I would take severe actions so crocs please do something for I would be thankful to you

B

Bharathi Revankar

from Uttiramerur, Tamil Nadu

Nov 21, 2017

I am not able to use this shoe. It's not at all flexible. It hurts the legs so much

J

Janani Ravi Chandran

from Chennai, Tamil Nadu

Mar 1, 2018

I bought swiftwater wave black lazer cut sandals on 7th dec on jabong. i used it only once and it badly gave me shoe bites. and my left leg slipper is very smaller than right one. and it is very tight for me. my left leg slipper has manufacturing defect. i already hav one slipper frm crocs the size is same. and jabong refused to return or exchange

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Address: 122016

While i was driving for 6 hours my crocs swift water wave got cut without any mazor impact. I realized it when i reached my destination that just 2 months old crocs which were perfect brfore i started my journey, now got teared. I gave it to the store and they returned it after a week stating that it can not be rrplaced. I also dropped an email to crocs customer care but did not get any response even after a month. This is my 3rd pair of crocs and i know how to take care of them but really a pathetic after sales service by crocs.

Crocs India customer support has been notified about the posted complaint.

Oct 25, 2017

Updated by Manish.kothari.333 While i was driving for 6 hours my crocs swift water wave got cut without any mazor impact. I realized it when i reached my destination that just 2 months old crocs which were perfect before i started my journey, now got teared. I gave it to the store and they returned it after a week stating that it can not be replaced. I also dropped an email to crocs customer care but did not get any response even after a month. This is my 3rd pair of crocs and i know how to take care of them but really a pathetic after sales service by crocs.

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Address: East Godavari, Andhra Pradesh, 533103

I have brought crocs 2days ago after using gum is present in crocs is started to coming out and i have been contacted with the company customer care service they are not responding properly.. So please make an immediate action about my issue... It was an humble request from my side
Information about article
Article no :[protected]
Import date:2017/08/15
Mrp 2995

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Address: Rangareddy, Andhra Pradesh, 500072

I bought my first pair of crocs after great reviews from family and friends and must say have been greatly dissapointed... Even though it's the right size the shoes (Closed ones) keep biting... I have hardly worn them 3-4 times with the fear of bad shoe bites... Please advice what needs to be done if this pair... I can't throw them since it is an expensive buy

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Address: New Delhi, Delhi, 110035

I have bought 2 pairs of slippers
One was bought 2 years back worth 2, 200 but the strap came out within one year o[censored]se
Another one was bought 1 year back worth 1, 500 and again its strap broke.

Please provide me staps for both of the slippers
Color: one black and one red
Size w 37/4

Address:-
B2/58-c lawrence road, opposite keshav puram police station
Delhi-110035
Email id - [protected]@gmail.com

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Address: 110075

Website: shopcrocs.in

Order id[protected]
I bought two pair of crocs for my son and the size was too big so i had to return. This was a cash order. The customer service agreed to refund and asked for bank details. We missed sending the account number and no one ever asked for it, they just responded that they have received the details and that the amount will be refunded.
The wait time when you call crocs is extraordinarily high. Either they do not have customer support available, or the customer support is just having a gala time not and refusing to attend to customer calls. Today (Sep11) i was on hold trying to connect to a rep for full 30 mins (I m not exaggerating at all) and no one answered, finally i had to hang up without talking to anyone.

Crocs your customer support sucks. I hope u work towards fixing it.

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Address: 110025

I have purchased my kids crocs from jabong and i got its delivery on 28 july 2017 and its been almost a month only that my product is damaged please replace it as soon as possible my kid also is getting very problem in wearing that broken crocs as he doesnt like to wear any other slippers except crocs and that to original one i want you take my request seriously and take some action against it

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Address: New Delhi, Delhi, 110070

Dear Sir/Madam,
Hope this email finds you well .
Recently I have bought 3 slippers from crocks and unfortunately I didn't check properly while buying that two of the crocks slippers their straps are broken .
This is really unfortunate and is really difficult to get the straps .
I am a crocks regular customer and will really appreciate if you can help me out in this where you can give me a replacement as this was uncalled for .
Yours sincerely,
Jagjit

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