Crocs India Complaints & Reviews

I have purchased a crocs modi flip flop from amazon on line on 17th october amounting to rs 2495/- but after wearing about 10 days only a strip has broken. I made complaint to amazon but in their reply they asked me to go to sellers condition and i am not able to get sellers condition. How can i exchange the item please help me. I also purchased a flip flop for my wife also at mg mall gurgaon and they have given the full warranty for 2 years. I think if i would have purchased from the store i might have also the products warranty and it was very easy to get it exchanged. Now i am depending on only on the crocs customer care with having hope that they will solve my genuine issue.. Thanks

Hi,

Pfa the complaint slip.

I bought two footwears of worth rs. 5500/ (One for 3000 and another for 2500/-) in august end.

Item number[protected]
Sac[protected]

With this item the first layer got peeled off before 2 months. I went to crocs mahagun mall and got served by mr. Sonu. He promised to send it to company and look for replacement as 90 days weren't complete.

I didn't get any call regarding the update of my footwear. After several follow ups from my side, they said the replacement is promised but the size 7 is unavailable and i can't get the pair from any other outlet of crocs.

Now it's been more than a month after recieving the complaint slip and today (22nd nov) i got a call (From raj chopra - manager crocs mahagun mall) stating that your footwear can't get exchanged and should be taken back as it is.

Mr. Raj chopra (Manager - employee id up7775) is really a mannerless and rude person. He is completely absent minded and has no etiquette to behave with female or any customer.

Also, during my purchase i needed size 7. It was in their stock but they didn't care to check and said it's unavailable and i should buy from other outlet like g. I. P or dlf mall of india, noida.

I checked myself in the racks and found my size in the same style i wanted. So bought it immediately.

If this is how metro employees behave and work, i think crocs should take an action.

This customer has spent her 3000 grands and waited for a long time now so that she can enjoy wearing crocs everyday and not haunted by employees like raj chopra and sonu.

If no action is taken here within reasonable time, i will be taking an legal action and also going to write about it on social media platforms.

Pfa the complaint slip of footwear

Regards
Gargi kucheria

I have recently buyed a crocs ladies open shoe type from nearest mochi store in pattom at trivandrum, kerala.
On the same day i started wearing it to my office, it is really uncomfortable and my foot sore, paining and wound came.
Please give my money back. Since it is too expensive. I lost my money and health.
To public : please don't buy any crocs products.

I had purchased back crocs slipper and pink sandals in 2018. It is very bad experience. As its a renown and expensive brand but now in these days quality of this brand is getting poor day by day.
Black slipper is not comfortable at all. It pinches my feet a lot. I got my foot sore. And the another product got damaged. Its sole got seperated.
Pls look into the matter.

Dear team,

I had purchased a crocs flip flop model last year in the month of july 2017 (Military model). I had paid 3500 rupees for the same. To my surprise it got torn last month. I tried getting it fixed in various outlets in chennai but cudnt get it fixed as it’s one single mould. I belong to chennai, india. I trust crocs brand so much that we as family love wearing it and we often purchase from crocs. Even this month we made 2 purchases. But i m thoroughly disappointed with what happened to my flip flops. Kindly revert back to if it can be fixed.

Regards,
Lydia

I brought crocs isabella strappy sandals with buckle closure white colour for rs.3495 from hi lite mall calicut on[protected].
I used the product only twice and its colour turning yellowish here and there. How can such expensive product damage so soon. The product does not worth. I need compensation or replacement of the product. I hope you will find a solution

Hi,

My name is lakshmi reddy.. Recently i have ordered a shoe from flipkart. The product was delivered to me on 1st oct 2018.

Regret to say that i got severe shoe bite and swelling and not even able to use my other shoes... Its been 15 days and still hurting a lot. I stopped wearing the crocs shoe for 5-6 days (Thinking any shoe will initially give you bites), and used it after 10 days again i got the bites and swelling.

I am worried about the kind of material you guys have used. This is my 1st experience and the it is worst.

Request a immediate revert and solution to this. As i have bought a branded shoe and a local one. Expecting a positive revert at the earliest.

Regards,
Lakshmi reddy
Mob - [protected]

I had purchased crocs lite ride slippers sko-lo rajiv nagar sec 14, gurgaon vide bill no 1011 dated 11/10/2018 for rs.3495 the right side of the slipper has manufacturing defect as it is hurting the inner side of the thumb and the first finger and the back side of the toe automatically goes out of the slipper. I had been wearing crocs slippers for last so many years but for first time i had this kind of experience. This is really a major problem which i think would be in all the slippers of this model. Crocs are known for their comfort but i am really sad to say that your quality has gone very bad and no quality control checking has been done on this model. I need to give them back and want my money back. How to go about this

I bought a pair for my daughter and within 2 months the 2 pc became 4 pc. Road side available unbaranded lasts for atleast 6 months!!!. The worst quality product i have ever used in my life. This product i purchased from mangalore city center crocs brand shop on the first floor. When i went for a replacement they told they need permission to do so and called back after one week. When visited on sunday they told we don"t entertain replacements on sundays and come on monday. When visited on monday they told the size not available come after one week. After one week they are informing not available it will take more time. I asked them for refund. They told they cannot refund. They insist on to buy other by paying difference.
My request to you is just refund me at the earliest. No more interested in crocs
Thanks

Pl attached h/w the photograph of crocs sleepers in blue colour purchased from your authorised shop at pune by my spouse presently i do not have any receipt for the purchased date to substantiate my complaint as well your product quality maintained by by your overseas principals
I hence request & urge you to investigate & arrange for immediate replacement
Thanks
Col tejas mehta

Women footwear bought from crocs site six months ago in March, is detaching from base as shown in pics. This is not as expected from such an expensive brand. It's been only six months. I bought it fresh, just at a discount you offer on first order. Now it is in a condition it will hardly run for 2-3 months more. Is this the life of crocs footwear??

I recently bought a new crocs and i'm not able to get a great fit... Like the size 9 is too tight while the size 10 is too loose... So i wanted to know whether you guys allow an exchange and help me get a great size... Bdw i exchanged the product once for colour issues... So i also wanted to know whether i could change the product again so that i could get the perfect fit...

Respected sir,
I am a valuable crocs customer. I am sending this email regarding my crocs clog which i had bought through the authorised crocs website. It was a big size and i needed it to be replaced. But one of customer service of yours told that it would be refunded and it will be taken back. The return request have been approved and it has been collected by blue dart courier its been reached there, now iam trying to contact to know about the further process for the refund but iam not getting connected, please tell me when iam gonna get my refund this is my order no.[protected]

Hi

I am extremely disappointed with the quality of crocs clogs which i bought for my daughter from tilak nagar store. My daughter has worn only crocs clogs ever since she’s born and it is the first pair whose quality has totally disappointed us.
The pair has a coloured blue sole.. Sole is coming out in pieces..
I have serious complaint about such a bad quality of this pair.

My dad bought a pair of beautiful golden flip flops for my mom from crocs. We went on a trip to chandigarh and my mom was carrying only 1 pair of slippers for her self because it was only a 3 day trip.

After a couple of days off wearing those she got shoe bites. My mom complained of a shoe bite. She went to the store between ambience mall and promenade in delhi to complain but they said it should be ok soon.

Since then my mom's foot is hurting since then. I request please give it's a solution for our problem.

Regards namya 11 years

Hello crocs india i bought crocs before 6 months from amazon india but my son cant able to wear it because it bites him whenever he is walking or running and when he wear it after sometime it is bleeding from its heel and he feels very bed so please give me suggestion as early as possible. Product name is star war. My mobile no. Is [protected]thanks and regards

I've bought a shoe from metro shoes at m. G road ernakulam (The address & details of the purchase is given below). I bought it on june 5, it is used only for 2 months & now it's colour has faded, bottom of shoe is slightly wearing out, this product is lower than the desired quality, this is very much disappointing about the crocs company. So i want to know what is the possible solution you can offer to this.
The product is crocs citilane...

From one week onwards i am trying to buy crocs lite ride but size 10 is not available how many days it will take to update stock
I really want to buy new crocs and i want it immediately for my sister marriage please update stock i bought many items from here before but i really disappointed with you people this time please or please update me when will the stock arrive

Respected sir,
I am a valuable crocs customer. I am sending this email regarding my crocs clog which i had bought through the authorised crocs website. It was a big size and i needed it to be replaced. But one of customer service of yours told that it would be refunded and it will be taken back. The return request have been approved and they told on last saturday (18/8/18) they will try to recollect the product back. But still now no one called us or took back the product. We are waiting to to give it back like three.. Four days and no one came. And when we contacted the courier service they were fooling us telling that they come on sunday or on monday but still no one came. We are been fooled and the service the crocs team provided was really very bad!!!
I am really sorry to say that the service very bad!!!
I hope the return will be collected as soon as possible and hope the need full be done.

Order #[protected].
Hello,

I had ordered literide black/white unisex clog
Size m8/w10 on 16th june.

I have been wearing corcs sice last 3 years
Generally my corcs last till 15-18 months.
Thsi time i ordered expensive crocs literide which are twice expensive as normal crocs clog.

Its been a month i have been wearing it.
And pasting on one of the crocs exnd with sole has been worn out.

Kindly see the images attached.

I had never expected such a low quality product that too expensive product to have low quality of pasting.

I'm very disappointed by this lite ride product.

I know i doesnt fall into your return policy.

But i never expected such low quality product from corcs.
: (

Need a replacement