Crocs India Complaints & Reviews

I buy crocs clog as recommended by physician of apollo hospital on may2016 from shop no:6, usha niketan 32, kamla nagar, delhi,
Duet max black/charcoal m8/w10, 1pair. rs. 4000/- cash.
After 5months o[censored]se my clog size shrinks heavenly,
I m deeply depresed by quality as i m a sugar n nephrotic syndrome patience.
Reply.
Apurav
[protected]

I purchased crocs online under BOGO scheme on invoice no[protected] dtd 17-sep-16. The slippers are biting severly after wearing for 2 hours. when i complained to heir customer service, they refused to do anything on it. No where in their return/exchange policy or invoice is it written that the products bought under buy one get one scheme will not be returned/exchanged

I purchased a pair of slippers (crocs) from shop named katwalk of z square mall of my city(kanpur).
i used the slippers for around 4 hours which resulted into severe shoe bite and blisters.
i immediately went to the shopkeeper to change them for which he just denied.
how do the shopkeepers expect someone to know everything about the product before hand, things like shoe bite cannot be tested as the time of trail.
what kind of customer service is this that is provided by your company crocs.

Sir,
I have purchased a pair of crocs from ambiance mall, vasant kunj new delhi and while purchase attended told me that we can exchange the product within 4 months from the date of purchase. But sorry to say but the quality i purchased was that bad, it broke with two months from purchase when we went for exchange the staff told us that it can be "repaired" by the company. What does that mean??? We also that broken shoes can be mend and it can be done at any road side cobbler's shop, then what is the benefit on believing the name of crocs and paying a huge amount of money just on a shoe, life time of any shoe cost rs 200 can also survive for 2 months.
O this is my humble request to you to exchange the product as soon as possible and take some responsibility of the damaged product so that in future a customer like me could purchase the product of crocs.

Regards
Neha singh

I had bought the crocs from flipkart (crocs men sandals) but after 2 to 3 months of light usage i observed the size of the sandas have changed and the sandal size doesn't fit my foot. i have tried crocs customer care almost 15 times but it was always busy.
Now flipkart is not ready to take the ownership of the product also.
I have been using crocs for long but this is the first time i observed the change in the size of the sandals.

Ticket id: upv[protected]
Subject: shipment #[protected] for order #[protected]

This is regarding the online order of crocs women shoes which i ordered on 16july2016 and it was delivered to me on 20july2016.
Unfortunately the size was big for my feet. I had contacted their customer care email asking for exchange of the product with a smaller size of the same design.
They didn't responded to my email.
I also called their customer care number several times (More than 10 times in a day) but none of them were picked up by their operator.

I bought pair of crocs sandle (august2015) and after about 2-3 months its shape was changed and it became very tight and uncomfortable while wearing. only the right footwear is creating problem and the left being normal. and then i went to the store from where i purchased it (inc.5 db mall bhoapl mp) and they said we r helpless and we can't do anything about it. so it's my request to you kindly do the needful.

This is for your kind information that i had a very bad experience with your sales rep, at the cosmos mall siliguri, west bengal. The lady: ms. Chettri is in no way trained to talk to customers, she seems to have no interest in selling the product, and fails to realize the customers she deals with are mostly premium customers. Comos mall, does not have any cros show room (So it seemed), product was being sold in an "open shop", asked the sales rep if there was any place where i could try the slippers, as removing shoes and socks in the middle of the hall was not my thing, to which her reply was more or less: full of sarcasm with a very frustrated tone, saying you have no option. When i complained about the way she was talking to customers, and when i advised her that that was very unprofessional, and she could have given the same reply in a better tone and way, her answer was full of arrogance stating that she had reached that "level" after a lot of experience! Later i however purchased (Which she could have told me in the beginning, instead of lying and telling me that there is no way for me to try the slippers) the slipper after trying it on, in the same shop branch in the same mall : sai balaji creations, rs, 1793 vide sl. No.1598 dt, 17/07/16. I hope you take this customer feed back seriously and warn and train the concerned sales rep (First time experience with such unprofessional person). Thank you. - vivek ([protected]@yahoo.com)

I purchased a pair of croslite crocband navy blue clogs from jabong and within 2 months the clogs have disfigured and have reduced by atleast 3 sizes. forget fitting an adult it won't even fit a kid now. this was my first purchase from crocs and i m shocked and utterly disappointed with the quality of the clogs. a locally made clog would have lasted longer than these clogs from crocs. this kind of quality can not be expected from a brand like crocs. i need replacement of the clogs.

I have been trying to get in touch with customer care of shopcrocs for past 3 days regarding my latest order at shopcrocs.in,

I have repeatedly called customer care number provided on the website it always gives the same message saying all the executives are busy!

I must have made at least 10 calls in past 2 days!!!

I have also sent emails to [protected]@shopcrocs.in and i have received no response from the team!

This is the most unprofessional behavior i have ever come across!!

I would appreciate it is some action can be taken against them!

I purchased a pair of slippers - size 7/9 five months ago in Chennai, From Express Avenue Mall. one of the slippers has shrunk, to at least a size smaller. See attached images. We have been using crocs for some 9 years now, never had we any problem. this is totally bizarre as to how the quality could be so questionable.

Since the slippers are in good condition, the company should exchange this for the correct pair.

I had purchased a pair of sleepers
Beach line flip
Ocean / white
M7w9
25cm
Manufactured by crocs, inc
Niwot colorado, usa
Imported & manufactured by
Crocs india private limited.
11th floor, b_wing, vatika towers
Sector 54, golf course road gurgaon _122002
Haryana, india
Murphy rs 2495
From mochi the shoe shoppe
No 131 & 135 city centre, pandri
Devendra nagar raipur
Bill no 2824, on 26/08/2015
One of its strap has broken within six months. I went to the shop on 13/2/2015 and complained about it. They said it will be exchanged and you will be informed. I did not receive any message from them.I thought it takes time in such cases. After 10 days i contacted again. They said you don't have the bill that's why it won't be exchanged. I said i have the bill, they asked me the bill no and said we are again sending the message to the company. It passed more than 15 days, i did not receive any phone call from them. I went to the shop again then they said company gives the guarantee for 3 months only that's why it won't be exchanged nor repaired.
So please punish the company for such poor quality.

I had placed an order of two pair of shoes some one month ago. Now your people say they have lost the shipment n told me to wait for a new delivery. This was conveyed by an exceptionally sweet female who sounded too convincing. Today when I wrote n enquired stating that I may approach the consumer court...yr people tells me that they could not reach me on my cell. ...a blatant lie! So r people of crocs a damn reputed company bent on harassing customers who r into online shopping for the last decade n into wearing crocs for the last 8 years?? I have all my phone record list of BSNL n myself being a government employee will not tolerate such nonsense in democratic India...Regards .Dr.Chhandashree Bhuyan ( plz refer to your for details of my order)

Ticket ID: IEK[protected]
Subject: Re: Crocs India: Order #[protected].

I had ordered a pair of footwear from crocs india. first i got a wrong size, that can be considered as my mistake. that product was picker up again and replaced with a new one.
This time i get wrong product itself. this was again scheduled for return and i sent it back. Now i have not got the correct product yet.I am unable to track the courier also.The status says the item is delivered but not to me.

Dear Crocs,

Emboldened by the quality of my daughter's slippers my wife decided to buy one flips for herself but it gave way with a month.

I give my compalint to crocs on 10th Janyary2016 for defective sleepers but i got no reply from crocs India. Please sort out it as early as possible.

I bought croc band_ xflip from mumbai . My son use it for rarely 1 month and its strip is broke. I disappoint very much because my son always use orthoheel brand. We narver face such problems.

Order #[protected] I have requested for exchange two weeks ago, and there has been no revert from the customer care. Nobody is bothered for a pick up. Shopcrocs.in says 'Easy Exchange' please change the label. its not at all easy exchange. shoes worth of 3177Rs, its my money so obviously i will be worried. many requests had been sent, but still no action from shopcrocs.in . Feels like exchanging and asking for a pick up is worst thing in crocs.

Sir/Madam, I bought 2 pair of Crocs sleeper from your authorized retail shop "D'shoe Lounge at Metropolitan Mall" in the month of April'2015 ( 21/04/2015) in Gurgaon. after the use of 7 month one pair of sleeper strip came out. Today I was contacted Crocs Company Representative in Gurgaon Mr Anil singh and sent him my mother damage sleeper pic. But straight forward he denied to replace that product and told me to send complaint through Customer care. My Friend is orthopadic doctor and he suggested to my father and Mother to bought Crocs Sleepers due to his Ankle pain. We spent Rs 3900 for two pair of Crocs sleepers and after got some problem in one pair, they is no solution. I was planning to buy Crocs product but after saw this type of issue, i have to change my mind and suggest to my friend to stop give suggestion to anybody. This type of company attitude shows that no need to buy this type of expensive product. All these companies service is very poor. Its will appreciate if you provide me proper result. waiting for your valuable response. Regards Rajeshwar Raina Mobile: [protected] email: [protected]@hotmail.com

Purchased crocs from crocs India website .order#[protected]. Was asked to rerun since I had quality issues. Was shipped to crocs warehouse and got a confirmation that it was received at warehouse in Sep 2nd week. Still replacement not done. They are unable to track the shipment in warehouse. No proper response from customer care team.