Crocs India Complaints & Reviews

I have given my lite ride clogs (product) back with my own money for the courier service and according to the tracking details they have already recieved the product(on 26th october 2020) its been 8 days(today- 2nd november 2020) and they have not initiated the amount until now

I bought a pair of flip flop in july 2020 and now the straps have come off from one .
It is disgusting to note that the flip flop did not last even 2 months.
Iam giving the details of my purchase and the photo of the flip flop with snapped strap.

I paid 3000 and booked a slipper at crocs showroom, express avenue mall in chennai city on monday (20.09.2020) they assured delivery on wednesday but still not delivered and no response. Please help

I have ordered ladies platform slipper and it has already more than a month that I haven't received the product!! I am truly disappointed..They have the worst Customer Service amongst all the Branded companies available in India.. they don't even pick up calls!!! I have been trying to track but of no use!! I am extremely not satisfied with the service!!

Its been almost a month after they proccessed my refund and still it hasnt been credited to my account. Ive been mailing them for some time and all they give is same vague replies all again. I returned the product worth 2096/- inr to thier warehouse and they even confirmed its arrival. They mailed about my refund being processed and it never came

Dear crocs team,

Below are the order details.

Order no.[protected]
Order date - 03/07/20
Payment - rs. 3596 (Advance)
Status - shipped. (On portal)
Actual status - not yet shipped.

A/w bill number is incorrect. And all this days i am getting illogical reasons about my order only.

It occurred on: 3/07/2020

Action required:
1. Deliver my order in the next 48 hours.

Or

2. Refund my money in the next 48 hours.

Money deducted but the order not placed, customer support numbers not working .

Need my refund asap

I ordered for a crocs shoe from crocs india website, i have not received any courier details and the support team claims that the order has not been shipped yet. The website shows that the order is shipped and i have no clue where my order is. The phone numbers provided on the website are always busy, been trying last 3 days. There is even no way to cancel and ask for refund. Crocs india website is clearly a scam and their employees are utterly lousy.

Hi there,

I have ordered many crocs footwear till now from ajio and myntra.

But from past 3 months first my crocs reviva sliders pasting went off then the other reviva thong strap broke. This is really depressing. The warranty is only for 3 months, what is the purpose of buying the expensive footwear if it can't stay for atleast a year.

This has really put me doubtful to order my next pair of...

I have brought crocs clog size 9 from online crocsindia.in site, they delivered a larger size 10 crocs. So i returned it for refund. On the site they completed as refunded i didn't received any amount. Regarding this issue i tried to contact their customer support only ivrs is speaking, no ones picking up for 2 hours im on the line no response from their end.

I purchased a product from crocs india bearing order number[protected]. The product returned mentioning the reason that consignee not available. My office was open. I did not receive any call or message regarding delivery or return. Very disappointed from crocs.

The product returned back. There is no response to calls and emails from crocs india. The shipment number is [protected].

I have purchased crocs sandals after thinking about it for 2 years as it was very costly to me, one day one of my friend motivated me and said i am using it from many years and you buy it i promise it will last for more than 5 years, you will get bored but it will not break on his words i purchased 2999rs crocs from fun republic mall gomti nagar lucknow in july 2019, to my shock i noticed i cut in sole from
Where we bend toe, i thought it’s my mistake i have rubbed it somewhere but to my shock now i noticed same cut on other leg then i got
To know it’s manufacturer defect.

It’s my hard earned money i am not asking for refund but give me new sandals of same value.

Regards
Vaibhav pande
Lucknow

I have purchased slippers from your dt store in gurgaon. I am highly disappointed with the poor quality of the product. This is not for the first time my slippers broke from the centre. Crocs is always know for its comfort and long lasting material but these days the quality of the product has been detorated. I purchased slippers some 3 months back and it has been broken from the corner which can’t be repaired. I think spending 3000 rs on your products has been our last option.

The pics i saw about the product is different to the product I got delivered. So I need a immediate refund of my product . I also need the product to be taken away. So that I can order other product that makes me happy to wear them. Please resolve this complaint as soon as possible.and also make sure that the delivery boy talks properly to the customers and my order I'd is:-[protected] so please resolve this complaint.

I had purchased slipper from your jamshedpur (M/s. Progressive enterprises, hindustan building, main road bistupur, jamshedpur vide bill no. 1083 dated 11.12.2018.

This slipper is used only for in house purpose. One of the strap of slipper has prematurely broken.

Crocs is a reputed brand and we do not expect this kind of quality.

Please advise your agent to replace.

Thanking you,

13jan2020 crocs
The issue that i have experienced was: its company mistake they have sent me a wrong size as i asked to give me a replacement they denied, now i am asking to refund they are not picking up the products, everyday there is a new story. I am middle class person, neither i get my new product which i was supposed to use nor my money back which is blocked at you people. After that mental stress to return the product, the courier partner is asking me to visit their office and give the product, this is not at all acceptable.

I bought a pair of crocs shoes from mall of india noida on 23/12/2019. While buying the poduct, i was told that i would be given a discount of 250/- when i purchase any other product next time.in lieu i have to register myself first on the message they had sent to me on my phone. They told me 2-3 times to register myself if i have to avail the discount. I opened the link n the feedback link opens where i fill in my feedback (Which i was not aware). After filling the feedback, i get another message wherein i fill in my details, n i get the discount stating its available for only a month. The guy did say the discount is there but for one month was not told. This half information is cheating with a customer. Crocs shoes are expensive n mist of the clientage will not buy an expensive shoe again within the same month. Full information should have been given. I would have never given a good feedback had i known this.

I purchased women slip on the size sent to me was not ok after repeated emails someone came to pick the order for return after 10 days didnt receive any email or msg as to my return was done again after request got an email send your bankdetails which i shared 4 days back am still clueless weather and when will i get the refund
Will never in my life purchase crocs online the worst ever deal and nightmare

Hi,

My name is chandra. I made order in https://shopcrocs.in.I received the product from them. The size is not fit, at the time i spoke with customer care people they told me, you can return the product, i asked them, will i self return the product?, they told, you can, we will refund you courier charges also.
On sep. 09. 2019 (Your order #[protected] has been updated with a status of refund in process_courier charges.) received mail from them. I foreword to my bank details nearly five times. They are playing with customer's. They are giving nearly poor service.

Please take necessary action on shopcrocs.in.. And resolve my issue as early as possible..

Order no:[protected].
Courier charges: 250/-

I had purchased in month of may 2019 within in little span the grip (Bottom) part started cracking. With in the period of 4months. I had seen these cracks. I had purchased from the centro guntur;andhra pradesh;india.
I am very disappointed for your product. Please do the necessary action i had purchased before 03 months. Please make quick action...