Croma Complaints & Reviews

Hi i have a gift card worth rs 2100 and suddenly i noticed that the cards got expired.

I got this as my marriage gift.

I request you to please extend the validity of these cards.

I have 4 cards.

3 are rs 500 and one is 600

Please let me know if you want card details.

The card is powered by qwikcilver.

Thanks
Gurmeet kaur
[protected]br...

I had vide order[protected] placed order for philips fidelio b5/12 soundbar
On 26 th oct 2017 and paid in full. Received it on 28th oct.
Today the philips technician came for installation and opened it.
The package turned out to be a samsung microwave oven.
Called up service center immediately. The enclosed invoice is for philips soundbar only.
God knows how they make such a mistake.
Now waiting...

Hello croma i'm rafik badshah shaikh. I'm give my camera on last year in 2 october 2017. I collect the camera on pimpri croma showroom. Nice camera pic i'm faithfully and thankfully on croma. But there my problem is the i'm selling my camera and u take me printed bill but this is lost on my site. I'm sorry for this stupid term. But i want my bill copy so i'm just telling u plz give my bill plz.. Thank you so much...

Hi sir/mam,

This is mansi doshi, one of the your croma customer, i just wonted to say you last 3 days i am calling customer care center regarding my dell laptop problem, but still not buddy can solve my problem, day to day i will call but every one said like problem register kar diya hai, call back aarenge kardenge that its, this kind of services you provide to customer.

On sunday i brought one laptop (Product...

7i bought samsung phone, in the month of july, its not even 4 months and it stopped working.

I submitted the same on 19-10-17, and your team at dt mega mall store promised me that i will get back the same on 24-10-17.

I got three calls from service center 1. Total charges will be rs. 5500/- 2. Total charges will be rs. 9200/- 3. Total charges will be rs. 10, 000/-.

I told croma person that i do...

I had purchased 2 no's i phone 5s with extended warrany from croma in the month oct'2016. While using the same within the 1 year validity period i got software issue as the phone was getting hanged again & again. First i went to i phone service centre for software issue, they did not attend the complaint reasoning phone has 2 dent from outside. I submited my phone to croma to get it solved under my extended warranty purchased from croma....

I have purchased one ao smith electric gyser from chroma electric store at ahmedabad s. G. Highway store on 18.10.2017. I was told that installation will be done on or before 25.10.2017. It is more than 72 hiurs, 3 complete days ron the deadline given but nobody has come from the company for installation. I have tried several times to contact customer care at croma as well as customer care at a o smith over telephoneone, but nobody receives...

I have purchased a laptop from croma retail, infinity mall malad.

Below are the commitments that were promised to me on my recent purchase :

I will get 2 yrs warranty extension at 999

.
Asus replied on email that, this purchase is not eligible for warranty extension since this comes under an institutional purchase. Malad croma executives were confident enough on warranty extension for this...

I had bought a voltas 1.5 ton ac from croma store delhi kamla nagar, and bought extended from croma for 2 years at 2500 rs. My ac went bad after the company warranty ended that is a period of a year. I complained to croma on 09th oct 2017. Its been 17 days almost more than 2 weeks. No one has come or called all i keep on getting is a new ref number. I have been non stop calling them but of no avail.
Refer number on 9th oct [protected]br...

Dear sir/madam,

I am nitin walse, booked one voltas ac, samsung fridge and lg washing machine on sunday from your lower patel phoenix mall showroom with full payment. I have done this deal with mr. Sanjoo yadav and one lady may be she is executive mrs. Aarti who has promised me to deliver all three on time.

We have got delivery of fridge and ac on monday evening except washing machine.
Same i have installed...

I had purchased croma microwave last november, but having issues with functioning for the last one month, where it is not switching on and if it does we the switch off is not working.

We had raised a complaint on october 9th (Chn091017fs00263), but even after multiple follow ups, none had attended the fault. During each of our conversation with the customer care center we are only being promised that the this request has been...

After knocking on so many doors i have finally come to you guys to help me in this very difficult situation created in my life by croma. The most painful experience i have ever had in electronics buying. These people from croma when you go to their store to buy anything... They trick you into buying extended warranty on their products and a customer like me feels good when he hears that there are people who will take care of this product.br...

I have purchased samsung lef 32" & samsung refrigerator 192l on dated 18/10/2017 containing invoice no-sla[protected] & sla[protected], was promised croma store that would get delivery by 19/10/2017, but only refrigerator has been delivered without operating guide & key, led has not been yet delivered.
I am following about it continuously & have complaint about it to customercare 3-4 times but there is no solution. They always said...

Hi i was trying to place an order this week of october 2017 and i noticed that my gift card expired : (I understand it has been a little over 12 month validity and i'm to be blamed as i did not redeem this within the available date but the amount is for rs. 3000 which i consider is huge. Could i request you to help on this regard? Card numbers:

1. [protected]
2. [protected]
3. [protected]...

Sir, i purchased 30 lits croma microwave conventional oven in january 17 from your malad w store. About 15 days back it stopped working due to no heating. I made a complaint on your customer care number. A technician came to check the oven after 2/3 days of complain. After checking he said he will be back with the required spare part within 3/4 days. He came with the part after 4 days. However even after replacement of that part the problem...

I purchased voltas air condition (Voltas s/ac 1.5t 183mys 3s) on 27th september ’17 from ghaziabad aditya mall – a024 (Inv#sla[protected] for inr 30990. Installation of the ac was done on 30th sep by ashu and he told us that there’s no gas in the ac.

Saddam hussain came to fill the gas after few days and filled the gas and the ac was working fine that day but after few days there was no cooling. I raised a request...

I have purchased iphone 8 plus 64 gb space grey from croma store and initially booked iphone 8 plus 64 gb gold and the stock was not available so they asked me to give the order for booking and hence worth i decided to cancel the booking since i was not satisfied with the colour of the iphones and they asked me to go for the space grey colour stating the iphone gold will look girlish and when i finally decided to cancel the product booking...

I had issue in my washing machine and called for service in aug. They came and fixed in sep. It then failed again with in couple of weeks and i am following up with them for the last 18days to get service on my machine. But to no avail. Every time u call customer care they promise to send technician that day. But it's the same thing they do everytime. Am not sure if this is only to me or others as well. I am frustrated to a level where i...

Ravi akathra i do booked a complaint with croma vide ahd0701017fs00448 dt 6/10/2017 but after lapse of one week, no engineer visited and my lcd still remains non functional. I have been reminding through [protected] and wonder when the engineer visit my set right my tv n resolve the issue. I never expect such customer care/support from a company having the tag of tata and it is going to tarnish the image of tata group as a whole when such...

I decided to buy tv from croma due to tata name, despite i was having a deal option of buying same television with 1350 rs lesser price. On 13th of oct i did booking for tv with confirmation from croma that tv will be delivered and installed on sat and thats why i went to book on friday, as my kids wanted to see bahubali 2 on sunday in new tv. Now they key sequence of events. On sat morning i went and made full payment and i was told tv will...