Croma Complaints & Reviews

Hi,
I have not received proper service from your croma store, kandivali west. While booking the air conditioner on 22nd of may, 2018; it was the concern persons commitment that the ac will get installed by the next day. But, on top of it what i received was wrong compressor.
I ain't got any technicians call. And from today that is 24th of may, 2018 time 5:28 i haven't received any call or msg from the store. And the store person doesn't have any manner to talk to the customer.
I'm not liking this cromas service.
Thanks.

I have got a tata croma ac. Motor of its fan got dysfunctional. I called the customer care. That came and changed the motor. It started working but they they did not close the ac. That took money for new motor but did not close the ac which they had opened to repair. That said that they will come next day. I have registered a lot of complaints with the customer care but every time i visit their store they say that there is no complaint registered on my name.
I am using they open ac but since it is open, water leaks from it into my room floor. Now i am getting posted out from pune and can't take the ac as it is open.

Maj beenal
[protected]

Invno. Sla[protected] dt. 21.05.18.
Purchased a ac. But unfortunately not installed on next day.

The man who had turned up for the installation was very rude and doesn't know politeness and how to speak with customers.

It was humiliating and frustrating.

Even after calling service provider of carrier, no use.

Did not expected from a tata enterprise.

We respect tata's.

We request you to arrange for returning of the ac and refund us the amount.

We won't even recommend to anyone in future.

We are hurt...

I purchased Hitachi led 55 inch TV on 19th may 2018 Saturday, I got the delivery next day i.e20th may .

The installation engineer visited my location today, when he opened the box there was no back panel behind the TV, also many wires where hanging around(PFA, images for the same)

I tried to call customer care, somehow I was able to connect with customer care after multiple calls, they logged a service request and told me to wait for 24 hrs.

This is not the service which we expect from croma, as I am the regular customer and buying many electronic things from croma, this was the pathetic service from croma.

As I am modifying my wardrobe, I have to pay daily wages to the workers. Due to this incident my work will be delayed by 2 or more days, for which I have to pay my workers unnecessarily.

This time I am not happy with the service, I personally came n requested in croma store by skipping my office.

It was a waste of time and money for me

Shashank
[protected]

I have ordered water purifier last friday. Since then called customer care 3 times, and everytime they say that it will reach tomorrow. But still i haven't received my product.in every call i told them that tell me exact date instead of saying that it will be delivered tomorrow. Now, i have to waste my weekend to wait for it and 99% chances are that they will still not deliver it.

Hello,

I have purchased two laptops from croma, one on september 25, 2017 (Acer one 12 pqc) and the other on april 16, 2018 (Asus 14 e402na-ga022t). Both laptops worked fine for about 1-2 months. They have been on warranty. Both laptops have issues associated with the hard disk. The one purchased in april 2018 does not even start. I have logged several complaints with the customer service desk of acer (Case id: 2674078i, 2707864i). Yet, the issues do not seem to be completely solved even with technicians from acer.

I need immediate resolution.

Thanks & regards

Anthea
Anthea. [protected]@gmail.com

I purchased an ac through croma (R-mall, thane, maharashtra) on monday (14th may, 2018) and it got delivered on 15th may, 2018. From 15th may onwards, customer care is telling me that the installation will happen soon.

This company has the worst customer care services. I hope my issue will be resolved soon.

For others, please do not buy from croma if there is a dependency on the appliance with croma (Like installation).

I have purchased croma window ac 1.5 ton 5 stars model no crac1999 from croma store indrapuram ghaziabad. Croma sales man suggested croma is product of tata but it is inferior product. It is not cooling by running even for 2 hr at 18°c, i have talked to croma store manager they told me to send engineer but still not send, and i want to return this croma window ac and want to take other popular brand. I feel very bad with croma brand.

Pls resole the issue

Hemant kumar patel
[protected]
[protected]@gmil.com

Its been over a week since i have complained for my tv which is under extended warranty. After 4 days techician came and told me that they will pick my tv for service center and now another 4 days have passed and nobody has bothered to call or come. Please resolve this matter at earliest. Please don't offer extented warranty in future and make your customers feel like fools.

I hv 2 croma split ac. They stopped working. One is under extended warranty while other is out of warranty, foir which i agreed to pay whatever it might cost. I register complaint on the 29th april by going to the croma shop, juhu from where i hd purchased it. No one came to repair! I complained again online, by phone and by going to the shop again and again. Everytime they assure me someone will attend to it but nothing happens other than receiving new registration of the complaint on my phone! If i call the shop they dont pick! They are only harassing me. Please help!!!

Since, April 2018, my complaint is not completed. No response from the customer care not even from the store where i purchased. Pl suggest what to do ? There is no grievance cell available for the company. Where shall i go now. Pl guide. They are cheating in the name of extended warranty. Croma retail store. Gaur central mall RDC Raj Nagar Ghaziabad.

Sunny
sunny.[protected]@gmail.com

Purchased the above model with counter price of 2999/-. I proceed for the product which was against earlier bought bluetooth speaker muveacoustics which didn't performed on usage. The product was exchanged within 2 hrs of purchase. However on sale i was charged rs 3498/= charging on site warranty on the product which was as good as mrp of the product. I never asked for onsite warranty. This charges was imposed on me which is wrong. You are therefore requested to refund the additional charges levied on me. Thank you in anticipation of due refund to me.

Subject - Complaint no. BOF250418EW00054 not yet resolved

With reference to the above subject, I would like to inform you that it has been almost 15 days that we have lodged our complaint but till date it has not been resolved. Unfortunately from last 4 days your customer care team has been promising me that with 24 hrs it will be resolved. If a customer buys a product from a store like Croma his expectation is that he will get the best service but unfortunately I am highly disappointed and have to think atleast twice before buying any product from Croma. If during summer season we have to wait for more than 15 days for service then what is the use of buying a air conditioner. Hope that the complaint will get resolved by tomorrow.
Registered Mobile no. - [protected]

I am swarn kamal and my contact no is [protected].There was Cooling issue in my croma Split AC so I contacted Croma Customer care on 22nd April 2018 and executive told me that your issue will be sort out withing 72 hours but i did not get any call from Croma in next 13 days.So on 5th May again i called on Croma customer care and i briefed everything then again they provided me Complaint no DEL0550518FS00233.
I got call from croma service centre on 5th may and they sent a technician on 6th may.After inspection technician told me there is no gas so there is need of refill the gas.I asked why gas got empty then technician told me that there is minor leakage somewhere so gas got empty.Then i told okay please complete and sort out the the leakage issue first then you Refill the gas otherwise again i will have to Refill the gas.Then technician told this minor leakage issue can not be removed and it will remain.He told the Gas i will refill will work out for this season and again in next season you will have to refill the Gas.Technician told next day again i will come and will refill the gas.
Please let me know what kind of service it is.Means every year i will Refill the gas.it is very pathetic.
So again i called to croma customer care and explained everything to him then customer care executive told me that you do not worry sir.This time i will send you the Proper Engineer and definitely he will sort out your issue.He told me that will get call withing 2 hour.
50 hours passed but i did not receive any call from Croma service centre. How pathetic your service is.So this is kind of service croma is providing to its customer.All this incident is making me feel i did a big mistake by buying a product from Croma.
i am very annoyed with this kind of service.If this not sorted out shorty then i will file a complaint to consumer forum.

I was very much disappointed when i went today may 5th to exchange / return an electric kettle which was purchased on may 1st - i was denied an exchange, i even asked for a credit note. Pls note item was undamaged, unused and in saleable condition.
Appreciate if you could revert at the soonest
It was purchased at croma aundh store on may 1st as indicated above. When i returned home with the appliance i was informed i already had one home so we changed our mind and proceeded for an exchange.
Therefore i visited store today at noon may 5th and approached customer care - i was informed it can't be exchanged. Request you to look into this and let me know at the soonest

Dear Team,

Your technician visited home today. He waited for 15 min, after he leftthe cooler startee leaking

We called him to inform, he said he has gone far and would come in eve.

We called him again, now he denied saying, I won’t come, you lodge a complaint again and we would attend it tomorrow or day after tomorrow.

Such disgusting services and liar technicians have filled with you.

I really feel mistaken for choosing Croma over Reliance digital. Reliance digital has fantastic customer care service.

image1.jpeg

image2.jpeg

Sent from my iPhone

On 03-May-2018, at 3:12 PM, Satish Bagadi wrote:

Dear Team,

PFA bill of the voltas water cooler product i bought on 29th April. Got the delivery on 30th. As the product doesnt has demo no person had come to show the working .

We found that the water leaks from the cooler and lodged the complaint on 1st May and were assured it would be attended by 2nd May.

No one came so i had called up today 3rd May afternoon, the executive said he would come today or tomorrow.
I asked him to forward the call to senior cause i cannot accept a faulty product.
I don’t want a tevhnician to come and do some repair works and ask me to use the cooler. But the guy kept denying and said the senior would also say the same thing. I asked him are you the senior ? if same ans has to be informed by senior he wont be a senior.. and this guy kept me on hold and disconnected call..

Such a pathetic guy, no manners to speak .. why do you hire such illiterate people ???

I paid you full money and I need a complete functional product and not a damaged piece.

Sent from my iPhone

Dear sir,

I have purchase croma ac 1.5t carc7510 5s, invoice no. Slf02a[protected] on 28th march 2017.
Last month your technician come to ac servicing. But now ac not cooling, my electricity west... Please send your technician or engeener for servicing as early as possible.
Address.
Flat no. A-8, zambad corner, shahnoor wadi darga, aurangabad-431001.
Mob. [protected]/[protected]

Regards

Sarang lahulkar
Mob. [protected]

I had visited croma showroom at infinity 2 mall, malad on 18th april 2018 as i wanted to buy tv for our home on auspicious occasion of akhaytritya. We were looking out for models in tv and 1 sales person name deepak assisted us. We selected 1 tv model dled worth rs. 12990/. Sales person deepak was purposely deviating us for other models and confusing us for no reason. After spending 1 hour we still sticked to the dled croma tv of 12990/- and asked person to be quick in payments as we had to catch train. Later by talking something to his manager he came back after 15 mins daying it will get delivered in 7 days.. Again he went back to some manager and said tv will get delivered in 10 days. We were still ok with the date. Again there was some confusion in sales person head he wasted more 10 mins and as we were getting late we insisted for payment procedure. While at cash counter sales person took our details, address and said that tv price have changed now for 14990/-. We got shocked as after spending 1.30 mins with same sales person how he can change his statement. We asked him to cal his manager. His manager (Vinita raman) was not ready to meet customer. (I believe croma managers are too busy to solve customer queries). Again waiting for more 20 mins another manager came (Altamash khan) and said this pricing ups and downs happens in system. I was shocked how can such a big brand say that pricing issue happens so casually. I have not come to any local brand, and pricing diffrence was not 100/- 200/- bucks it was 2000/-. When you display price in front of tv and sales person is describing about its features and price, while paying time how can anyone say price have increased for 2000/-. Ulimately, manager (Altamash khan) managed to give us in original price what was actually displayed. This is disgusting and shameful act which we have faced in croma. I will definitely make sure i will thing twice before purchasing from such brand. Croma you have definitely lost your customer. I would request plz take strict action against this staff.

Very disappointed customer,
Tanvi & awadhesh

I have made request for servicing for 2 croma window air conditioners (One in service period and second as paid service) on 08.04.18 and regularly asking for the same but a single reply engineer will come today but no one come.

I have no alternate to do the same job thru available sources in market and paid the money.

But till today no response from croma.

This is not good customer service by tata group.

To whomsoever it may concern,
I have bought a faulty sony power bank from croma bhandup west mumbai and am not getting a refund in cash as per their policy,
When tested in presence of croma customer service desk in croma bhandup west mumbai the product proved faulty by me due to it not complying with its features like "through charge" and capacity of 10000mah which should have charged a 2000mah battery atleast once fully. Then croma sent the product to the service centre, croma says its not faulty even though it doesnt perform the "through charge" feature. They said incase of it being faulty they will provide a voucher from croma of the amount which means i have to buy from their limited choice of products and defies their policy of refund in orignal mode of payment which was me paying cash. The power bank is 10000mah (About 6000mah in real) which means it should charge a 2000mah battery at least 2 times but it doesnt even charge my phone or any phone of 2000mah battery even once fully. The power bank is currently with them and i'm awaiting status and refund with me having done the return of faulty product. I bought the product on 22nd and informed them on 25th within 4 days and they told to return it at the store which i did.
Kindly provide reply and resolution asap.
Thanks

My number is [protected]
And the date of incident is from 26/4/2018