Croma Complaints & Reviews

Hi,
This is the worst nightmare of my life. I placed an order for iPad 2018 edition through Croma mobile app and paid online an lumpsome amount of 28000. After that there has been no trace of order ID nor invoice. When we call customer care they tell within 4hrs you’ll be receiving, but invain. The customer care is irresponsive and irresponsible to the core. I had to wait 15 mins on line to contact an executive who even doesn’t know how to address or solve the problem. These people are a total fraud. Some insider might have flunked with the amount. This is my 1st order with Croma and probably the last one. Inspite providing the transaction reference ID there has been no response. What do I do now??

I have purchased 3 Split ACs from CROMA Stores, RDC, Raj Nagar, Ghaziabad during last year April, 2017. At the time of commissioning. it was noticed by the commission engineer that there was no GAS in one 1.5 T Split AC. Someone came and filled the GAS. These were under operation for few weeks and later these were switched off due to change of weather.
This year, before switching ON, I requested to CROMA Customer care that "Please get service my all 3 ACs since summer has started during Last week of March 2018. After couple of days, the team of 3 persons came to my house on April 04, 2018 and did the service but they found that in one 1.5T AC, GAS was not there. It was the same AC which was having same problem during installation & commissioning. They confirmed us that our person will come to fill the GAS within 24 hours. It was more than 10 days, nobody turned up. Finally, I visited CROM Stores at RDC, Raj Nagar, Ghaziabad on April 14, 2018 and shared my problem with store manager who put me with Mr.Devesh Rana and confirmed that within 48 hours your problem will be sorted out. Finally one Engineer namely Sanjay came to my place and started to find out the problem. After investing for 3 hours, he could finally found that there is leakage in Condenser of Outdoor unit. He also confirmed that at the time of installation, the technicians used second hand Copper pipes for connection which are having brazing at 2 points. He gave his report ( scan copy attached) and advised to discuss with Service manager and ask him to replace complete unit because it seems that it was defective unit and it is under Warrantee. According, I approached to Mr. Sandeep who is NCR Head as he conveyed but it was height of situation when he talked so rudely on mobile and said " We are not going to replace this unit rather we can repair it only". I said " Sir ! it is under warrantee, hence it should be replaced. It was really shocking for me, when he said" It is not under warrantee since it's warrantee expired on April 11, 2018".

Just see, I have lodged my request during March end and Engineers visited on April 04, 2018 and conveyed GAS issue but Mr. Sandeep is claiming that warrantee expired on April 11, 2018. It is just like cheating and threatening to the customer.

In view of above, I would like to request you to please look in to the matter and get replaced my AC within 24 hours of this complaint otherwise I shall left with no option but to proceed legally with Consumer court and Govt. grievance cell.

I am really shocked that why I have purchased so many products from CROMA.

I am keeping the copy of this complaint in record for onward proceedings if require.

Regards,

DIVYA TIWARI
Mobile no. [protected]
R/o G 280, HIG Flats, Sector 11
Pratap Vihar, Ghaziabad (U.P.)

I have purchased croma ac in june-2017 with three free service in a year
One year most of gone but till engineer not come for free service. I have
Called to customer care so many times but no response received from
Your side. Even they do not bother to write complaint for the same. Last
They have booked my complaint no 181 but till service not done from
Your engineer, today i have also called to [protected], they tell me
I will talk to our engineer & will inform to you. If this complaint not
Resolved with in one or two days i will take strict action on it & will complaint
To higher authority.

If you want to get tortured then buy at tata croma. I have done online purchase split ac 1.5 ton tata chroma. There was grill problem so i postponed the ac installation.
But after i started calling i called call center 15 times and they said we are forwarding your request and today only we will arrange the technician but no technician came. Then i went to store twice and they said your request is open we will send technician but till date no technician came. Then i called support he has arranged technician and next day he came pankaj chauhan (Very arrogant, insulting and rudely talking person). He done the installation and took 200 rupees as bakshish from my father. When i came back i saw ac outside compressor unit was hanging dangerously only on two screws and shaking which might fall on someone and eventually meet with very serious big accident. He did not do any taping also which causes water to spread everywhere in window. When i started calling back to get this corrected they sent some technician dara singh which just seen the site and said only pankaj will do. Pankaj called and started defending i am right i have done everything right. If i came back again you will be charged 750 rupees for taping and thus he won by defending himself and his managers got convinced but i am left with problem. So by hugh frustation i am not finding a way how to get this mess done. No good service, no good staff, no promise keeping and for everything they say charge charge and charge with lot of calling and persuading the problems. Never ever ever buy from tata chroma.

We have purchased front load washing machine from croma showroom at navi mumbai. But now some sound and starting problem​ occurred in machine
Kindly send technician immediately.
We have purchased front load washing machine from croma showroom at navi mumbai. But now some sound and starting problem​ occurred in machine
Kindly send technician immediately.
Thanks and regards
Vaibhav hande
Reg mob no - [protected].

Hi

As i purchase 2 years extended warranty at time product purchased.
Croma executive communicated me that full body covered under that warranty.

But now the service company telling me about terms and condition and told me that full body is not covered under the extended warranty.

So croma executive sell me the fake commitments under the extended warrenty.

Hi team,

I have purchased "apple 13in macbook mqd32hn/a i5 128gb" from croma-marathahalli, bengaluru-560034 on 13th january 2018 with hdfc regalia first credit card. I was promised for a cashback amount of 5000 inr within 90 days from the day of purchase of the product. I still did not receive the cashback amount in my credit card. I spoke to hdfc bank wherein i was informed that, the merchant is responsible for the same and asked me to contact croma.
Request you to update me about it at the earliest as being a consumer i am into trouble to run behind bank and croma. Would appreciate if immediate action is taken regarding the same.
Contact details: [protected]

Regards,
Consumer

We had purchased a laptop of dell company on 4th may, 2017. I had a very nice experience with laptop for a first few months. But in february while was i typing a document, one key ("h") from the keyboard automatically. I was surprised because of this incident. Therefore, i then decided to give this laptop to croma because "it was still in warranty period." but after submitting laptop, croma returned the laptop back to us mentioning that this type of damage does not come under warranty and told that it will require an amount of 5500 to change complete keyboard.

I purchased a acer laptop from croma from select city walk. After 3 months back i had physical damage. When i called the acer for service they said due to non filling of adp form i am not eligible to replace exiting laptop. Then i called croma about it and i made complaint. Salesperson of croma did not told me about that important information. After had a long conversation of 15 days, croma also denied to take any responsibility.

Pissed off service... Higher price than other digital center. I want my money back. No replacement..100% money back.

I buy the ac 1.5ton split in croma saket delhi. After 11month i called the customer care for ac service. They register my complain. And send his exutive then he done the service. After days i was on my ac and but ac is not working properly and not cooling also. Then i was calling the customer care again. He said we are sending our engineer. But still there is no engineer visit last one week. But i was calling everyday but no proper response. Still not coming any person from croma. Croma after sell service is not good very pathetic. Im very upset with this brand nobody buy croma ac. S may be other products also.

Hi,

I am again facing issues with this AC. I could not use it last year either and after many complaints I did not get any service done.
Please get my AC replaced as I have not been able to use it ever since I bought it.
I recently lodged a complaint on 30th March 2018 and no action taken so far.
Complaint number: Del310318dw00072

I need this AC to be replaced with a working one. I have

I bought ac croma 1191 from aundh store on 28 march 18 and it was fitted on 2nd april by ur fitter but too much vibrations were coming from ac then fitter told that it will be ok in 1-2 days but it still continued then i called and complaint but the problem still persists and i called again to customer care but no response was there from ur side so

I purchased an air cooler from croma kharghar Navi Mumbai store. When I purchasing air cooler the store salesman told me this is a 55 liter cooler but after I got delivery and that time I checked this is not a 55 liter cooler this is 35 liter cooler.. So I was go back to store and told all story about salesman mistake that time store manager said me I couldn't help you about this product if you want to return the product I will give you your money back but I have taken a finance from Tata capital and if I return the product may be my civil score will down. So please give me the solution if there have any..

I had bought croma washing machine 'croma w/m tl 6.5 kg fa craw1200' on 2nd sep 2014, it had 2 years warranty, plus i had also paid for 2 years extended warranty, that means its still under extended warranty.

Since last few months washing machine had facing lots of problems, its not working at all now. I have tried to contact croma support, but no response since last 11 days.

I am attaching here, washing machine error videos, with invoice, which i had also sent to croma customer support team via email.

1) sound while washing machine tub spins.
2) water is not filling into tub.
3) latest problem washing machine has, not able to do washing.

I bought a freeze at 31st march 2018 from croma shop which is located in new bel road bangalore. Freeze has delivered 1st april 2018 to my room. Later when i have checked freeze then i found that glass of milk zone inside the freeze was broken.
When i informed to the croma shop via call they said i am busy please call after same time later i tried to call but i was unable to reach them, then i went to the shop myself and i found they are not good with me and they are not ready to commit anything regarding freeze. They said, "its customer responsibility to check the freeze at the of delivery." its not a way to response to the customer but the freeze was ok form the outside but it was broken from inside in-spite of giving us any assurance they were not good and supportive to the customer. I did fist time shopping with croma and i found your service to the customer is not to good my experience was to bad. I hope you take any action as soon, i hope i do not need to complain to consumer form regarding this.

I had purchased ac from croma ac on dated 29.03.18 product delivered on dated 29.03.18 and they had committed that ac installation will be free within 2 working days.

5 days passed and still ac is not installed by them after lot of phone calls and mails today mechanic come for installation and asked for money.

Croma is cheating the customer and this kind of services will close the store soon.

Croma should understand the power of mouth publicity they dont care for customers and i will surely spread this on social media.

Dear sir,

I would like to bring to your kind notice that i have made a purchase of samsung galaxy s9 plus purple 64gb from croma.com on[protected] where the said product was supposed to be delivered to me by[protected] but till date i haven't received my ordered product after making numerous calls to croma customer support on [protected] and also mailed my concern to them i did not receive the product yet.

Kindly look into the matter and take necessary action.

Thanking you

Shah sham sing

My product has delivered today and supposed to installed today itself as commited by store staff. I tried to contact him 25 times nd finally he said it will be installed before 5 o clock dn 6 oclok when i called he said wait till 8 o clock. Now whn i contacted him he said it is possible only tomorrow. As he cmmited about installation by today i took leave from my offfice. I am very disappointed with this unprofessional behaviour of croma staff.
This is my first nd worst experience with croma. I would like to return my product nd get my money back. As m not satisfied with the company service.

Hello,
I purchased air con with extended warranty for 2 years.
Now aircon need repair, i booked an complaint on 15 march.
But engineer saying that need claim id,
Customer support saying already send to engineer.
Engineer saying "not received any thing from office - claim id"
Looks like create a loop just to make fun of customer.
Already sent multiple mail to take proper action but "no support".
Aircon need repair.
Details:
Name: sangeeta sharma
Product purchased : croma
Brand croma
Model no: crac1128
Product code: 169996
Invoice no:slf02a[protected]

Contact no:[protected]
Kindly take some action to resolve this simple issue.
Thanks

I hesitantly had purchased a Croma Television 3 months ago as I compared it with much bigger and better brands like Samsung, LG, Sony and Panasonic.

Looking at the Price I do agree that I compromised on the picture quality when compared to the other brands.

I thought over a couple of days and took a plunge and purchased a Croma TV.

Within 3 months the TV stopped working and I thought to myself that I made a foolish decision and my hard earned money had been wasted.

In my pursuit of saving money I thought to myself that I ended up loosing my money.

I reported the same to the Croma Customer Care and at the Croma Store from where I purchased the TV.

The store Manager Mr. Basvaraj and Mr. Santosh were extremely apologetic that the Croma TV had given way so quickly. They had a technician check up the TV and after a report was filed on the problem/issue faced within a week the TV was replaced.

I am really happy that I purchased a Croma TV and am delighted with the kind of Customer Support and Care the Croma Team has showcased.

I am sure that a bigger brand name after sales service would have only repaired the TV instead of replacing it had such a thing happened.

Thank You Croma for instilling confidence in a small consumer/customer like me