Croma Complaints & Reviews

Croma has horrible customer care helpline number. I am trying to call since 2 days. They just say we will transfer your call. But no one picks up on other end.
Plus even after visiting store i get a damaged product then i better buy from amazon.
Plus after arrival it was damaged so i told delivery boy he said man will come from company and you talk with him. So in utter confusing i called custome care service but no response. No one picks up. Bsnl or sbi have better service helpline.
I use to vouch for their products. But i am highly disappointed this time.

Right from the time the installation guy was there at my place till date i've always regretted my decision to buy this 1 tonne window ac from croma. Here's a list of my misery :
1. Croma installation guy visits my place in april 2018 and goes back without doing a thing as he says the wooden work is out of his scope of work even if we pay him extra for that. So, since he was useless in this regard, we had to hire someone else to do that for
Us.
2. On his second visit, he starts to do the work, breaks the wall surrounding the wooden frame into pieces, installs the ac and then goes away. After using it for a few days, we realize that when the ac is on for more than an hour or so, it starts leaking water right
On our bed. To make matters worse, we also realized that the remote is damn slow in sending signals to the remote sensor on the ac.
E. G. When you press a button on the ac remote, it responds after a couple of seconds or so which is something i've seen for the first time in my life and is damn irritating.
3. So, now we call up another croma technician, who's kind enough to accept that it was the installation guy's mistake as he hadn't levelled it well enough which was the reason for the water leakage. He rectified that and went away after which the ac worked alright.
4. I log a request for servicing on the 7th of apr. Through croma customer care no. ([protected]). I got a call from croma representative on the 10th of apr. Which i feel is way too slow when the request was logged on the 7th. Anyways, we agreed to get the
Service done the next day and fixed the time for 12 pm. The next day, i get a call from the guy who was supposed to visit my place at around 10:45 am. I told him that the time for the visit nwas 12 pm. So, please visit my place at 12 pm as i was at my office and my
Wife was not available at home at that time. The guy told me that he was busy and had other service requests to cater, so he wouldn't be able to visit my place at 12 pm and if he gets time in the evening then he'll try and accomodate that. This is totally unprofessional. When the time was fixed at 12 pm, is it supposed to be the customer's fault that he's trying to visit the customer's place at 10:45 am?
After he was probably given a scolding by his manager and he did visit my place sometime in the afternoon. Once he did visit, he called me up and said that he'll only do the dry servicing as that is only covered as a part of my warranty. By dry servicing he said, he'll simply clean the filter that you take out after taking the cover. Do you only have dry servicing covered in the initial 1 year warranty? What's the point of having a servicing guy there for that. The customer doesn't even need someone for
That. To make matters worse, what i've just realized is that he has broken the clips that get fitted onto the ac body from the cover that you use for taking out the cover/fitting in the cover into the ac. I'm extremely upset with your service and your service guys
Especially. Right from the installation till this date, your guys seem to be lacking knowledge and expertise which really should be the basics in your field. I'm really unhappy with croma as the product as well as service that you guys provide is nothing short of poor and i would never recommend anyone to buy any electronics equipment from croma with the kind of torrid time you guys have given me. If you guys have any sense of shame left in you then get the free service (Not the dry one but a proper one) as well as the damage done to my ac rectified at the earliest.

Hi,

Croma delivered a faulty product to me.

It's not switch on since 15 april 2018 and i raised a complaint # del160418fs00796 to return the led but as on date no one visit my home or i did't get any response from your side.

I am very frustrated with croma service.

Thanks
Rishi ram

— forwarded message —
From:
Date: fri, apr 6, 2018 at 2:11 pm
Subject: your order (Invoice no. Sle001ec0067490) has been delivered.
To: [protected]@gmail.com

24 hours croma customer care no. [protected]
Email us: [protected]@croma.com

Greetings from croma.com

Thank you for placing your order (Invoice no. Sle001ec0067490) with us.

Your order is now delivered. We hope you have enjoyed shopping with us. Please find below details of your transaction.
Your order summary is mentioned below
Invoice number sle001ec0067490
Order id [protected] payment mode cardpayment
Item code item description qty rate amount
203754 croma led fhd smart 109cm 43" el7332 (Hsn/sac-8528) 1 21320.[protected] 27290.25
Please call us on 24 hours croma customer care no. [protected] to request for a demo-installation of your product (Subject to the product being eligible for a demo-installation)

We would appreciate if you could provide us with your valuable feedback through email at [protected]@croma.com or connect with us at 24 hours croma customer care no. [protected].

We help you buy,
Team croma
About croma | tell us what do you think | terms & conditions | contact us

Have e-waste but don’t know what to do about it?

Call us at[protected] & we pick up your junk at your doorstep
We ensure responsible disposal
And also plant an actual tree in your name for the e-waste you dispose


Registered office: unit no. 701 & 702, 7th floor kaledonia sahar road, andheri east, mumbai - 400069, india

—
With best,
Rishi ram
C: +91.98686.67748
www.linkedin.com/in/rishi-ram-6aab698

I have purchased the above super general ac in the month of january, 2018. Now, first time, i have tried to open the ac on 16.04.2018 due to increase in temperature, but it did not start cooling. I have made a complaint on 17.04.2018 at 9.00 am and the engineer visited at my place on 18.04.2018 and stated that there is no gas in the ac and another engineer will visit. On 18.04.2018 i have visited their showroom at raddison blue, dwarka, new delhi and met mr. Daksh sharma and briefed him about the case. He assured me that the engineer will visit my place on 19.04.2018. On 19.04.2018 engineer visited our place at around 5.45 pm he checked up the ac and till 8.30 pm. He could not trace the problem and nothing has been done till now. I am sure that you have installed a faulty ac at my place for that i request you to kindly arrange to replace the same with the new ac at the earliest.

Hi,
This is the worst nightmare of my life. I placed an order for iPad 2018 edition through Croma mobile app and paid online an lumpsome amount of 28000. After that there has been no trace of order ID nor invoice. When we call customer care they tell within 4hrs you’ll be receiving, but invain. The customer care is irresponsive and irresponsible to the core. I had to wait 15 mins on line to contact an executive who even doesn’t know how to address or solve the problem. These people are a total fraud. Some insider might have flunked with the amount. This is my 1st order with Croma and probably the last one. Inspite providing the transaction reference ID there has been no response. What do I do now??

I have purchased 3 Split ACs from CROMA Stores, RDC, Raj Nagar, Ghaziabad during last year April, 2017. At the time of commissioning. it was noticed by the commission engineer that there was no GAS in one 1.5 T Split AC. Someone came and filled the GAS. These were under operation for few weeks and later these were switched off due to change of weather.
This year, before switching ON, I requested to CROMA Customer care that "Please get service my all 3 ACs since summer has started during Last week of March 2018. After couple of days, the team of 3 persons came to my house on April 04, 2018 and did the service but they found that in one 1.5T AC, GAS was not there. It was the same AC which was having same problem during installation & commissioning. They confirmed us that our person will come to fill the GAS within 24 hours. It was more than 10 days, nobody turned up. Finally, I visited CROM Stores at RDC, Raj Nagar, Ghaziabad on April 14, 2018 and shared my problem with store manager who put me with Mr.Devesh Rana and confirmed that within 48 hours your problem will be sorted out. Finally one Engineer namely Sanjay came to my place and started to find out the problem. After investing for 3 hours, he could finally found that there is leakage in Condenser of Outdoor unit. He also confirmed that at the time of installation, the technicians used second hand Copper pipes for connection which are having brazing at 2 points. He gave his report ( scan copy attached) and advised to discuss with Service manager and ask him to replace complete unit because it seems that it was defective unit and it is under Warrantee. According, I approached to Mr. Sandeep who is NCR Head as he conveyed but it was height of situation when he talked so rudely on mobile and said " We are not going to replace this unit rather we can repair it only". I said " Sir ! it is under warrantee, hence it should be replaced. It was really shocking for me, when he said" It is not under warrantee since it's warrantee expired on April 11, 2018".

Just see, I have lodged my request during March end and Engineers visited on April 04, 2018 and conveyed GAS issue but Mr. Sandeep is claiming that warrantee expired on April 11, 2018. It is just like cheating and threatening to the customer.

In view of above, I would like to request you to please look in to the matter and get replaced my AC within 24 hours of this complaint otherwise I shall left with no option but to proceed legally with Consumer court and Govt. grievance cell.

I am really shocked that why I have purchased so many products from CROMA.

I am keeping the copy of this complaint in record for onward proceedings if require.

Regards,

DIVYA TIWARI
Mobile no. [protected]
R/o G 280, HIG Flats, Sector 11
Pratap Vihar, Ghaziabad (U.P.)

I have purchased croma ac in june-2017 with three free service in a year
One year most of gone but till engineer not come for free service. I have
Called to customer care so many times but no response received from
Your side. Even they do not bother to write complaint for the same. Last
They have booked my complaint no 181 but till service not done from
Your engineer, today i have also called to [protected], they tell me
I will talk to our engineer & will inform to you. If this complaint not
Resolved with in one or two days i will take strict action on it & will complaint
To higher authority.

If you want to get tortured then buy at tata croma. I have done online purchase split ac 1.5 ton tata chroma. There was grill problem so i postponed the ac installation.
But after i started calling i called call center 15 times and they said we are forwarding your request and today only we will arrange the technician but no technician came. Then i went to store twice and they said your request is open we will send technician but till date no technician came. Then i called support he has arranged technician and next day he came pankaj chauhan (Very arrogant, insulting and rudely talking person). He done the installation and took 200 rupees as bakshish from my father. When i came back i saw ac outside compressor unit was hanging dangerously only on two screws and shaking which might fall on someone and eventually meet with very serious big accident. He did not do any taping also which causes water to spread everywhere in window. When i started calling back to get this corrected they sent some technician dara singh which just seen the site and said only pankaj will do. Pankaj called and started defending i am right i have done everything right. If i came back again you will be charged 750 rupees for taping and thus he won by defending himself and his managers got convinced but i am left with problem. So by hugh frustation i am not finding a way how to get this mess done. No good service, no good staff, no promise keeping and for everything they say charge charge and charge with lot of calling and persuading the problems. Never ever ever buy from tata chroma.

We have purchased front load washing machine from croma showroom at navi mumbai. But now some sound and starting problem​ occurred in machine
Kindly send technician immediately.
We have purchased front load washing machine from croma showroom at navi mumbai. But now some sound and starting problem​ occurred in machine
Kindly send technician immediately.
Thanks and regards
Vaibhav hande
Reg mob no - [protected].

Hi

As i purchase 2 years extended warranty at time product purchased.
Croma executive communicated me that full body covered under that warranty.

But now the service company telling me about terms and condition and told me that full body is not covered under the extended warranty.

So croma executive sell me the fake commitments under the extended warrenty.

Hi team,

I have purchased "apple 13in macbook mqd32hn/a i5 128gb" from croma-marathahalli, bengaluru-560034 on 13th january 2018 with hdfc regalia first credit card. I was promised for a cashback amount of 5000 inr within 90 days from the day of purchase of the product. I still did not receive the cashback amount in my credit card. I spoke to hdfc bank wherein i was informed that, the merchant is responsible for the same and asked me to contact croma.
Request you to update me about it at the earliest as being a consumer i am into trouble to run behind bank and croma. Would appreciate if immediate action is taken regarding the same.
Contact details: [protected]

Regards,
Consumer

We had purchased a laptop of dell company on 4th may, 2017. I had a very nice experience with laptop for a first few months. But in february while was i typing a document, one key ("h") from the keyboard automatically. I was surprised because of this incident. Therefore, i then decided to give this laptop to croma because "it was still in warranty period." but after submitting laptop, croma returned the laptop back to us mentioning that this type of damage does not come under warranty and told that it will require an amount of 5500 to change complete keyboard.

I purchased a acer laptop from croma from select city walk. After 3 months back i had physical damage. When i called the acer for service they said due to non filling of adp form i am not eligible to replace exiting laptop. Then i called croma about it and i made complaint. Salesperson of croma did not told me about that important information. After had a long conversation of 15 days, croma also denied to take any responsibility.

Pissed off service... Higher price than other digital center. I want my money back. No replacement..100% money back.

I buy the ac 1.5ton split in croma saket delhi. After 11month i called the customer care for ac service. They register my complain. And send his exutive then he done the service. After days i was on my ac and but ac is not working properly and not cooling also. Then i was calling the customer care again. He said we are sending our engineer. But still there is no engineer visit last one week. But i was calling everyday but no proper response. Still not coming any person from croma. Croma after sell service is not good very pathetic. Im very upset with this brand nobody buy croma ac. S may be other products also.

Hi,

I am again facing issues with this AC. I could not use it last year either and after many complaints I did not get any service done.
Please get my AC replaced as I have not been able to use it ever since I bought it.
I recently lodged a complaint on 30th March 2018 and no action taken so far.
Complaint number: Del310318dw00072

I need this AC to be replaced with a working one. I have

I bought ac croma 1191 from aundh store on 28 march 18 and it was fitted on 2nd april by ur fitter but too much vibrations were coming from ac then fitter told that it will be ok in 1-2 days but it still continued then i called and complaint but the problem still persists and i called again to customer care but no response was there from ur side so

I purchased an air cooler from croma kharghar Navi Mumbai store. When I purchasing air cooler the store salesman told me this is a 55 liter cooler but after I got delivery and that time I checked this is not a 55 liter cooler this is 35 liter cooler.. So I was go back to store and told all story about salesman mistake that time store manager said me I couldn't help you about this product if you want to return the product I will give you your money back but I have taken a finance from Tata capital and if I return the product may be my civil score will down. So please give me the solution if there have any..

I had bought croma washing machine 'croma w/m tl 6.5 kg fa craw1200' on 2nd sep 2014, it had 2 years warranty, plus i had also paid for 2 years extended warranty, that means its still under extended warranty.

Since last few months washing machine had facing lots of problems, its not working at all now. I have tried to contact croma support, but no response since last 11 days.

I am attaching here, washing machine error videos, with invoice, which i had also sent to croma customer support team via email.

1) sound while washing machine tub spins.
2) water is not filling into tub.
3) latest problem washing machine has, not able to do washing.

I bought a freeze at 31st march 2018 from croma shop which is located in new bel road bangalore. Freeze has delivered 1st april 2018 to my room. Later when i have checked freeze then i found that glass of milk zone inside the freeze was broken.
When i informed to the croma shop via call they said i am busy please call after same time later i tried to call but i was unable to reach them, then i went to the shop myself and i found they are not good with me and they are not ready to commit anything regarding freeze. They said, "its customer responsibility to check the freeze at the of delivery." its not a way to response to the customer but the freeze was ok form the outside but it was broken from inside in-spite of giving us any assurance they were not good and supportive to the customer. I did fist time shopping with croma and i found your service to the customer is not to good my experience was to bad. I hope you take any action as soon, i hope i do not need to complain to consumer form regarding this.

I had purchased ac from croma ac on dated 29.03.18 product delivered on dated 29.03.18 and they had committed that ac installation will be free within 2 working days.

5 days passed and still ac is not installed by them after lot of phone calls and mails today mechanic come for installation and asked for money.

Croma is cheating the customer and this kind of services will close the store soon.

Croma should understand the power of mouth publicity they dont care for customers and i will surely spread this on social media.