Croma Complaints & Reviews

I bought extended warranty from croma who promised door pickup and door delivery for service/repair and periodic updates - hindrance free support.

I raised complaint for my gionee mobile phone issue "cant hear the caller" on 18th dec and phone was picked up on 19th dec 2017 - i was asked to fill the form about the issue and description of the phone. Later no call from croma or the servicing person to confirm if they understood...

I have purchased chrome cast 2 from from site on 31st dec 2017, with express delivery option. I have made complete payment.

Express delivery states date delivery in 24 hours. But till now nobody contacted me and also no update on delivery. I have contacted from support and they are mentioning it may deliver tomorrow but cannot guaranteed. What does it mean? What kind of service it is? One of the worst service seeing first time....

I bought a apple iphone 8 for rs 64, 000/-from croma vashi on 16/12/2017 and found that the earpiece was not working on putting it on, immediately informed them and was told to bring the handset to their shop went there and was told to leave the handset so that they can send it to the service centre after continuously following with them i got a call from them to come and collect a new phone from them on 23/12/ went there to collect the new...

I bought a apple iphone 8 for rs 60, 000/-from croma vashi on 16/12/2017 and found that the earpiece was not working on putting it on, immediately informed them and was told to bring the handset to their shop went there and was told to leave the handset so that they can send it to the service centre after continuously following with them i got a call from them to come and collect a new phone from them on 23/12/ went there to collect the new...

Hi,
I purchased a philips induction stove from croma new bel road, bangalore branch today and the experience provided by your representatives was really bad and disheartening. First of all, they asked us to park our vehicle in a separate paid private parking spot as their own parking space was full owing to a wrongly parked employee vehicle and their personal vehicles. We parked our vehicle there and brought the item after going...

I have purchased the above all in one desktop from croma juhu. I was informed that the product has an option of extended warranty online. But it dosent seems to have. Why was the wrong information provided for the extended warranty which is not available. I have already written to acer but it is wrong to misguide customers on the basis of which a customer makes a decision for purchasing a product.

I want the extended warranty...

I have buy the galaxy s8 phone from croma - eva mall manjalpur, vadodara.
Buy on 20/12/2017 and after 2 day mobile get problem that it getting frozen or hang & get restart automatically. Since i already inform to the croma person since problem occurs 1st time..
But now chroma manager is telling that we are getting u the results next day bcoz our head is not present today. While at time of buying they told if any problem occur...

Pathetic service,

I ordered sony mdr-xb50ap/b extra bass earphone (Black) online with the confirmation
"your order (Ref. No.[protected], booked through our pick from store (Pfs) facility, is confirmed. Your invoice no. Sla027ec0000612 is attached with this mail."
I received a call from the store abhijeet chowdhary assitant store manager informed that the product is defective hence we wont be able to honor...

I got croma e-gift cards worth rs. 64990 from onsite go because of warranty on my apple macbook air which was bought from croma store and stopped working in the warranty period. I have not made any transaction but the croma store in garden galleria mall, noida is telling that i have used rs. 25000 worth of e-gift cards on croma online store on 9th november, 2017. I have not made any such transaction and there is definitely some error on croma's...

I buy one whirlpool inv/ac 1.5 amount 35990 on 03-nov-2017
My invoice # sle003ec0025388

Store - hyderabad, kondapur croma store, india

My done my transaction with hdfc debit card, i supposed to get the 5 percent
Cash back, but the team is saying i will be not getting, because i not used the
Hdfc debit card, its a false statement. Help me....

Hi there,

Today i really faced pathetic services from your chennai stores and store employees are playing with the customer as well as they are misusing your store with the customer.

I have ordered the below today,

Panasonic headphone djs150m black (Hsn/sac-8518)

Order number:[protected]Tnagar store)

Panasonic headphone hf300gc blue (Hsn/sac-8518)
br...

Sla[protected] invoice number
Sir the tempered glass i have bought from your store at south extension.. I dunno for what reason but the tempered glass lifted lil from superior edge and developed a crack. Wen i went back to croma it has been said that dey told dey won't b able to replace it and the manager walked off telling this.. Kindly arrange a replacement for the tempered glass i have bought... I have always been a regular and...

I'm very sad about your company i have ordered panasonic speaker on 14th december amount is paid by net banking but i did not get any confirmation from croma and when i'm looking in my order list there also i don't find any information so i called croma customer support i have called 20 times from that day and i have sent a mail regarding same complaint they are telling that we have raised the ticket as but i have called once again no response...

Hi i have purchase samsung c9 pro on 13 dec from bhyander branch n saw that camera quality is third class also phone is hanging... I went to store today morning n they send me to service centre of samsung.. The plastic cover of the back side was removed by service centre executive n saw there was a scratch on phone which is why he is not able to approve doa. Now i don't want this phone i m fed up since yesterday n running around from croma...

I bought 2 products from croma and faced poorest customer service in both of them. You'll did not help me with the technical fault with the dell laptop which is under warranty and made me run from post to pillar to get it sorted. The representative in croma connected me to another technician who asked me 2000 rs to remove my hard disk which i did for free of cost in the authorized service centre. Also, i bought the product in march 2017and...

Our refrigerator is having problem of no cooling, request for service was made on dec. 4, 2017. Tech person came in two days and said' no cooling' problem is due to not having enough gas in system and another tech support will come to fix problem in 3 days. After calling so many times no body has showed up to fix the problem till today (Dec. 12, 2017). Such a small problem can not be resolved in 8 days i do not know what should i say about...

Hello,

I would like to lodge a complaint against croma. I ordered a tv online from croma for my parents in panchkula, haryana. The tv costed 30, 000 inr. First of all tv took forever to arrive and bluedart kept updated false messages of premises being closed. My parents were stuck 4 days in the house waiting for tv and then when the tv arrived, the tech did not arrive and asked to wait for 2 days as he was away for a wedding....

I bought livpure water purifier from croma before one year... At that time they sold there extented 1 year service of purifier... They never called me about this... Now when i asked for a service they sent 1 person from onsite for checking on 11/12/17... He was not having a single genuine part of livpure... Membrane of purifier was covered free of cost in my service... He placed a duplicate 500 rs voytron membrane instead of original 2500...

Dear sir/mam

Warm greeting of the day!!!
As per my subject, i did not got my product which i purchase on dt[protected] by doing online payment. I did payment in croma store in front of one sales person of croma. Next morning i got call from the delivery boy to deliver product i told please deliver in evening 4 pm because in afternoon i will be office so in evening i will take leave for 3hrs for receiving the product....

We bought a 32 inch croma tv from r city mall ghatkopar. From last 40 days the after sales service has not been given to us. They had just been giving us dates, they are just fooling us, seriously i am sick of this brand and i want these stupid brand to be kicked out of the market. I mean dude which brand does this to their consumers, sick sick sick of these stupid brand promises. Warranty in this name they fool us....