Croma Complaints & Reviews

Croma the leading mega store for buying electronics!
But it was a bad experience for me going brand not always work
I was happy buying lg tone active + hbs a100 bluetooth stereo headphone than cost 12000 which is no less price expecting a great voice quality and noice reducing power in the device as written on the box i bought it which has a warranty of 6 months. As i started using it i started to get complains from my family that they are not able to hear rather they can hear surrounding noise clearly than mine
So on this fine date on 17 feb 2018 i visited croma i told them about my issue expecting a greater hospitality and calmness to listen my problem but the revert was not expected they faced the same from listening to that head sets they were not able to hear me while testing and still they noded that they are able to hear still i could make out they are not able to hear as they were trying to listen me putting hands on there other ear. Still i showed them patience n told them to keep the product as suggested by lg customer care and sent to there service center and let thm find the default they were ok with it after 6 days almost i get a call from the croma center manager named shantanu today saying that u can take the product back we followed up with lg they are saying no default is found where as when i am calling lg center say are saying the request was sent today at 1:41 pm you will get a call from lg in 24 hours. Forwarding this detail to manager of croma in vr bengaluru he said me we contacted lg on monday mean 19 of feb! Whom should i believe on or should i think i m being bluffed both by lg n croma n it was a big mistake buying a product from croma a leading electronic store or believing that life isn’t good where as lg subtitles life’s good
If you people are wishing to help these are two text messages i got today from lg mentioned first and croma mentioned second
“dear customer rnp[protected] is given to dineshrajanal. You can track status of request at https://goo.gl/BLZ”

“ dear customer, your service request ban170218ws00090 is registered with us & shall be resolved at earliest. Please call [protected] for any querynmv”

Hey,

I bought a croma powerbank and being used it just 2 months back, it was working very fine and then day before yesterday it stopped working/charging my phone. I tried to check it and got to know that input side is working but the output side is jot working. I thought as it is not at that much fault and i should visit the croma store for knowijg the best possibilities. I went to south ex croma branch and had that formalities and reiterated the version. She checked my details ans got to know that i purchased this on August 2016 and explained to me the warranty process of 6 months. I again stated that i did not have the clue about date of purchase and she said it could be replaced as no repair is possible in power banks and only replacement is an option. But told me to have a discussion with the store manager and have it replaced since my concern was genuine and being a tata employee. I reiterated the whole version to manoj, introduced himself as the manager and was so rude to the customer and did not want to listen any facts. Only going by the fact that the product is out of warranty. I hope we all knw when we are dealing with the customer we have to see certain parameters and go by certain things. Please look into the matter and suggest me a wayout please.

Regards
Vannika
[protected]

I have ordered a samsung refrigerator on 27 jan 2018. You send me a defective piece. I have complained you several times. No solution from you. Now i want my money back. Two times samsung executive visited, reported that it's electronic penal is defective and told me that we will repair it. I said them it's a new and i want replacement. Now i want my money back. Full payment alone on 27 jan 2018.

I had purchased a eureka forbes vacuum cleaner from croma retail and they delivered a defected piece. Now croma is denying refund or replacement of the product.
I am being harrassed completely. Every day they tell me someone will call you back but they are not replacing the product at all.
With the limited budget that i have, i trusted the brand croma and now i have been completely let down.
I request that this should be stopped as croma is selling defective products through its online portal.

I purchased a dell inspiron 15 3000 services laptop on 08/02/2018 at 8:52 pm from koramangala croma
After bringing it home i realised that there is some issue with the laptop's touch pad as it is bulging out from the normal position every time you use it and again you need to push it back to its normal position. So i called customer care of croma for solution they told me to go to the store they'll resolve your issue. When i reached the store one girl checked the laptop and told yes there is some problem with this and she called her manager mr. Uday kumar. He simply told us they can get this repaired but no refund or replacement will be there. When we refused to accept this solution and waited for some alternative he just to avoid us for that moment told us to go to the dell service centre in domlur and they'll give us a letter for replacement. We went there and the guys in the dell service centre told they don't provide any such things to retailers and they know that. And told if we purchase from any retailer they can only replace the product and the manager might have sent you only to avoid you. Again we went to the croma store. Again that manager came and gave all vague excuses and indirectly told us that it's our mistakes that we didn't checked each and every key while purchasing. Whereas last night when we were checking the guy who was giving the demo told us you can update and install everything after going home by connecting a wifi so we believed them and didn't checked it in detail. And that was our biggest mistake to trust them. After getting all those vague excuses and solutions i brought the laptop back home and i don't know what to do with this junk. With such big brand name how can they cheat the customers with defective product and not taking any responsibility once they have conned someone. I have attached the proof of purchase and the photo of the defective product

Very slow and horrible service..

i had order for iPhone 8 64GB gold online.. but morning i received a mail for silver i mail them that i have not order for silver have order for gold.. customer care asked me to mail them i did the same... and i mail them when will i get my handset delivery no idea on that too... wrong date and time was print in invoice, customer is paying for the phone it is not free that Croma treat customer like this...

I have purchased this laptop from Croma store on 26/01/2018 (invoice number - SLA[protected] and from the time of installations the software it start getting hang but the store person told me that it will not gets hung in future...i take this laptop at home and it gives me the same problem and then i reached to the croma store and the person has rebooted the laptop but the problem is still there and the croma person agreed that the laptop is getting hang but as DELL denied that there is no issue so they are denying for the services... THEY HAVE THE SEEN THE ISSUE BUT STILL DENING FOR THE EXCHANGE... BECAUSE DELL SAID THAT THERE IS NO PROBLEM...Mr Ratan tata please check how your chain retailer is dealing with the customers... We came to crome just because of TATA name but they guys are damageing your brand goodwill...my contact number is [protected] and the email address is [protected]@gmail.com please contact asap and help the needful...

I had purchased a mini usb - hdmi connector cable from the croma outlet at rajiv gandhi airport, hyderabad on 20jan2017. During the purchase i requested the sales person at the outlet to check the functioning of the cable to which he expressed his inability. He said that he doesnot have the wherewith all for the required check.

Having bought the cable, once i checked it at my home at delhi it did not work properly. Please guide me to change the cable at any outlet closer to malviya nagar, new delhi, pin - 110017 as soon as possible.

I have bought a washing machine 1 year back and the dryer has not working for last 15 days. I have lodge the complaint and the engineer has visited at once at home, he said the motor is damaged so the dryer is not working, so when the new motor will come at our service center we will replace but now 10 days completed now there is no response from croma, we have given the call to their customer care 2, 3 times but not receive any positive respnose.

Please support us to resolve the issue

Fraud at croma. I am an old customer of croma for 10 years. I was given an e-gift voucher for rs 2500/- with specific instructions to provide the same at billing counter at croma store or redeem online. I went to croma and after my final purchase, went for billing, but surprisingly the cashier at billing counter told that its not activated, you have to activate it by calling customer care. I called customer care at [protected], they kept me...

I purchased samsung s8 on dated 14-1-18, from croma aundh pune at the time of purchase salesman told me that you will receive a voucher of rs:[protected] within three days but i didn't receive any voucher within 72 hrs. Than i call the customer care no given on the website than the customer care confirm me that you will receive your voucher within 15 days because there is some process and it will take time and you have to wait.

Why there is fake commitment by croma aundh pune.

I had bought croma 80cm crel 7326 on​ 04.05.2017 from rohini sec 7.

The led is having a black spot under the front panel (Main screen) left bottom area since i purchased the tv. Also, the speed of tv response is very very slow. It takes too much time to process any request. Apps usually starts and closed due to error. Now remote has also stopped working within just 6 months.

Complained twice for the same. But both the times, engineer visited and told me that this tv will be replaced as it is beyond repair.

But no response till now. Almost 5 months, just a mail to wait...

Worst servies, worst quality of croma product..

Dear sir/madam,
Please receive the attached file

Requirement:
For mvat assessment of m/s mono plastics fy2013-14.
1) ledger confirmation of m/s mono plastics in the books of m/s sm enterprises fy2013-14 duly signed & stamped.
2) annexure j1 along with acknowledgement copy for fy2013-14.
3) revised annexure j1 along with acknowledge copy for fy2013-14 (If revised).

You can also find the details in below given table.

Invoice no slf02a[protected]
Invoice date 30.03.2014
Basic (Amt) rs.6, 667/-
Vat (%) 12.5
Vat (Amt) rs.833.375/-
Total (Amt) rs7, 500/-

Kindly do the needful immediately.

Regards
Ravi shah
+91 [protected] / 73
Mono packaging pvt ltd

I have gone to the branch nearly two times and followed up on mails nearly 10 times but did not receive my gift card back
... I had three cards with me and the cashier redeemed two cards and returned the third one back for me to redeem later... Now the problem here is he has returned the redeemed card and he kept the unredeemed card with him... Please could you help to reimburse 500 or get back my gift card

I have been having a traumatic experience as a customer of Chroma.Their inefficiency has costed me 3 days of leave from work and I am still left with a non working fridge.The technician that was send to our house was extremely creepy and had absolutely no idea what had to be done.He could not fix our problem and didnt even know what was wrong with the fridage even after multiple visits.
The customer care attendants at Croma keep promising that they will work on it but nothing has been done so far.
I can't believe that TATA hires such inefficient hands to handle their customers.

Very very disheartened with your services.I will take this up with the consumer court.

Regards

I have purchased a phone worth rs.65000 from croma store in bangalore and at the time of purchase i was informed i will be getting cashback of 5% after 90 days. After completion of 90 days i haven't received a cashback and when i had called the customer care they informed that cashback doesn't apply if i purchased on sunday. The stores are not supposed to make fake promises which they cant fulfill.

I purchased device from croma apple iphone 5s at 14, 999 which was actual cost of device. But salesman of croma forced me to buy insurance policy saying that its actual cost is 1500 and you will get it in 500 rs because of some offer. But in invoice they printed wrong values of devices and policies.
Now when i am trying to claim insurance i am getting 65% of 13, 999.
I dont believe that tata is such a big name and they are trying to fool people with that onsitego insurance company.

Dear sir,
I trust you would read this email carefully to understand our concern.
We had a pathetic experience at chroma sarjapur road, bangalore. Where we visited chroma for the fourth time on 23 dec 17. We were interested in model number mu6100, 50 inches size or any other model of 55 inches. We asked price for their displayed model 50 inches mu6100, then by croma employee (I have namr details with me) it was told that there is a better model available mu6470 displayed unit was 55 inches tv and price was told 1.10 with 10 percent discount, after negotiating further they gave a special category discount of 2.5 percent and price came to around 96 k. We immidiately told them to pack this model. Now the product delivered and installed and then no where it looked 55 inches to us. We measured the size and checked its 49 inches. Here we got shocked to know model number mentioned on bill is 49mu6470. There was no where in our mind that this bluff can happen and we need to check size specifically on the bill. We blindly trusted chroma and later realized that it was a mistake to have this trust. We have clarified our needs to their employee and talked only about displayed size, 55 inches, trust no one will think that they are billing for a different product.
Sir, first point to understand where mu6100, 50 inches model i was getting in 77 k in chroma then why would i agree to pay 20 k more on 1 inch less tv. Mu6470, 49 inches.???

We immidiately rushed to croma store to show our concern but they are not ready to exchange since the product got installed 15 minutes back that day of complaint. We told them that we are ready to pay price difference but our need is 55 inches tv, still they were not ready to listen.
We just expected the right communication and right product to be delivered what they have shown and promised to give.

Best regards
Neerja

I have purchased ac in the month of may 2017. My register tele no is[protected]. I had made call before 10 days to customer care and they assured that they have registered my request for free servicing and technician will attend within three days but nobody has attended till date. Please do needful and give proper service to all customer. My another number is [protected].

I bought extended warranty from croma who promised door pickup and door delivery for service/repair and periodic updates - hindrance free support.

I raised complaint for my gionee mobile phone issue "cant hear the caller" on 18th dec and phone was picked up on 19th dec 2017 - i was asked to fill the form about the issue and description of the phone. Later no call from croma or the servicing person to confirm if they understood the issue and troubleshooting for the right purpose. I kept calling croma multiple times they dont have a clue on what i am speaking, everytime i call i had to explain newly to them. Somebody from croma calls me back to check what the status - it was irritating as i was expecting somebody to update the status.

I called the partner of croma who actually took my phone the "go online" who is another pain - when we call them it goes to customer care person and she/he has no clue on where is the phone and whats the status and they say i have pay for the repair which i dont know if they are troubleshooting for the right issue. Till now its like we have given mobile to somebody who i dont know.. I should have damn ignored the croma extended warranty and pay the money outside and finish this.. It was a very horrible customer experience and still waiting for an update from these poor customer service croma