Croma Complaints & Reviews

We online purchased philips sp8000b from croma. They delivered in 3 days. But after plugin the speakers they didn't work. We called croma regarding this issue but everytime they told us technical guy will call us soon.
They also send the guy from philips
Service centre but that person also told us that this piece is defective. We asked croma to replace this product or refund our money back (As the product is defective) they are not giving us the satisfactory answer

I have bought a whirlpool refrigerator from chroma (Vikrampuri kharkhana, hyderabad) last year and had a warranty of 1 year (Ie. Till 02 jun 2018) and extended warranty of 2 years.
I had lodged a complaint for the above said refregerator on 31 may 2017 to your customer care and have been continously calling the customer care for the status, but every time they said the have lodged a complaint request to whirlpool and technician will reach you within 3 working days. On 05 jun 2017 i got the complaint number registered from chroma to whirlpool. On calling customer care whirlpool they said the complaint had been closed because they were not able to contact the customer contact number provided by chroma and they have informed about this to chroma customer care (The croma customer care nevertold this to me) and have reopened the complaint, on 06 jun the technician came and said that the warranty has been expired and i have to pay for repair, i called chroma care and told them about the situation, they told that their senior technician have dealing with the whirlpool technician and will get in done, till 07 jun 2018 no technician came and the i again called the customer care and told to lodge a complaint for the refrigerator to be repaired atleast in extended warranty period but still (Ie. 10 jun 2018) i have not got my refrigerator repaired. This is very pathetic service experience with croma products and even want to file a complaint in consumer disputes redressal forum for cheating (While the complaint was closed by the whirlpool customer care and this was reported to croma care but the croma never told this to me instead they told the technician from whirlpool will arrive) you are requested to please forward the detials of progress (Comlpaint number of croma care, whirlpool with date which i have given from 31 may 2018) or if you want me to file rti to get these details please do me know...

I bought two ac’s from #tata #croma ambience gurugram

On 6th may 2018 purchase made

First complaint : 7th may 2018, 10th may as display was missing when installation team came we reported the matter to customer care. Inspite there being an issue and installation not complete the guys wanted us to sign the installation sheet. I believe you guys have got lousy third party installation guys.

13th may again complaint

21st may water complaint

23 may water complaint and close

2nd june water complaint

4th june water complaint

6th june abdul rahim customer care executive again says he will arrange a visit. I mean are you guys siting in head office have made #tata a government run enterprises because i am sure tata is paying money to these third party for visit’s and yet the problem is not being solved.

Ravi floor supervisor has promised a resolution today itself.

Its bloody one month and 8 time’s i have already called. I am not sure if i want this product i request you to remove this and refund my money or else i will have to use consumer court.

I am compelled with your appalling services hence i have no choice to to post it on social media.

Girish sachdev
Drishti lifestyle
[protected]

I have purchased a Microwave Oven from Croma Koramangala (SAMSUNG 28 LITERS MC28H5145VK/TL CONVECTION MICROWAVE (BLACK)) Bangalore on 03.06.2018 and it got delivered on 04.06.2018. The box was sealed and hence we did not bother to check anything. But when the delivery guys left, i took the microwave out and could see there were no accessories provided along with it such as Wire rack/ Crustly Plate/ Multi Spit and Quick Guide Label.

I have been trying to reach customer service ever since then but every single i was responded saying "they will call you" but i eventually i got only one call mentioning we need to check if that has to be provided or not hence attaching an image of the same microwave with accessory list from Croma website only. Hope the accessories will be delivered by today.

I purchased a croma split ac 1.5 ton from croma, rajouri garden, new delhi on 12th may 2018 and scheduled its delivery on 21st may and installation on 22nd may 2018. Accordingly, it was delivered and installed as per the dates.

However, on opening the box the ac remote was found to be broken and an immediate complaint was registered online, i. E. On 22nd may 2018. I got no revert from them. Next day morning i. E. On 23rd may, i called there customer care to enquire, so they told me the issue was under process and further they 'escalated' the issue to give me prioritized service.

2 days passed an still no response from there side. So, i went to croma store on 25th may to meet them and ask about the issue in person. The lady at the service centre of croma, rajouri garden informed me after duly checking her records, that the issue was already escalated and that they could not provide me the remote by hand there only because they didn't have stock at the store. Further, she promised to that she would call me and inform about the status of my complaint and when can i expect the new remote. As expected i didn't receive the call.

Next day, i. E. On 26th may again i had to take a visit at croma, rajouri garden (Which i started to hate eventually). The lady apologized for her mistake and gave me contact no. Of mr. Shamim, who was the service manager of the store and asked me to contact him directly. I called him and he said i would receive the remote at my residence on 31st may and on same day the person, who will come to deliver the remote would give me ac demo as well. As expected on 31st may as well no one turned up at my place.

Therefore, on 31st may as well i made my 3rd visit there. This time too staff seemed to be quite casual in there approach. However, they told me that i would receive the remote the next day, i. E. On 1st june. Obviously, i didn't receive it that day also.

Poorest service and some 3rd grade staff and managers.

Yes, still i haven't received the ac remote.

Croma mobile number - [protected]
Invoice number - sla[protected]

I moved to noida on on 27th may and on same day i went to croma, gip noida and purchased a split ac as the heat was just too much and kids were struggling to rest, leave alone sleep.

They said that it is not in warehouse and delivery will happen on 28th may, installation by 29th (As that is the sop). Now my wife and i have been calling them for last 4 days, and installation hasn't happened yet.

Only reason given is - we had wrong address for installation. I bought a window ac around 7 years ago from croma and that was the same address being used. This is the lamest reasons of all - how come ac was delivered to my address next morning, if the address was wrong.

I spoke to sachin chaudhary, ass. Deptt manager, he said that ac will be installed by eod 1st june or 2nd june morning, anyhow. Its already 4pm and no call has come.

I want to return this product and want a full payment back, with mental and physical trouble caused to me because of their fault upto rs. 10, 000.

We have brought a croma ac last year and have two year extended warranty. We have been continuously chasing your customer care from the last 15 days for ac service but no proper response have been received. Every time they said our technician will reach tomorrow and issue new complaint no. This is very pathetic service experience with croma product and we will definitely not suggest anyone for buying croma products.

Lalit paliwal
[protected]

So the worst decision one can make is to purchase a croma led tv..in just 2years (Average usage) the entire back light panel is gone.. And the tv screen is completely blank when switched on.
We have been following up on the issue since more than a month now, since the tv is on extended warranty period.. We were told we may either get a replacement or a credit note of the tv value. This was told to us almost 2 weeks ago and till now we are still waiting! Inspite of several calls and visiting the store
Would really appreciate the final decision from croma!!!
Ps: please do not purchase any in-house croma product as the quality is average and their after service is pathetic

It is extremely disappointing when a company like tata croma gives such poor service to its customers.
I purchased croma powerbank from croma retail store - phoenix mall on[protected]. On 17th may 2018, the device blasted. The electricity was not on and it blasted on its own.in the process my clothes got burnt, i got minor burn injuries but left me traumatized mentally. I was just saved by god’s grace. Now when i contacted croma consumer support, first they didn’t care to reply and after my continuous messages they checked the details and this was the given solution - mam you can buy anything of 550rs from our nearest store. I mean this is your solution??? This is how you deal with such kind of problems. The device doesn’t work is fine but device gets blasted is something to worry about. And now their last response was - we are sorry about it mam but we can’t do anything about it. Seriously??? This attitude... And that too under the name of honourable mr ratan tata. Please stay away from these kind of devices people. We never know what when our life comes at stake. 😒😒😒
Disheartened by the response.. And the incident..

Hi,
I have not received proper service from your croma store, kandivali west. While booking the air conditioner on 22nd of may, 2018; it was the concern persons commitment that the ac will get installed by the next day. But, on top of it what i received was wrong compressor.
I ain't got any technicians call. And from today that is 24th of may, 2018 time 5:28 i haven't received any call or msg from the store. And the store person doesn't have any manner to talk to the customer.
I'm not liking this cromas service.
Thanks.

I have got a tata croma ac. Motor of its fan got dysfunctional. I called the customer care. That came and changed the motor. It started working but they they did not close the ac. That took money for new motor but did not close the ac which they had opened to repair. That said that they will come next day. I have registered a lot of complaints with the customer care but every time i visit their store they say that there is no complaint registered on my name.
I am using they open ac but since it is open, water leaks from it into my room floor. Now i am getting posted out from pune and can't take the ac as it is open.

Maj beenal
[protected]

Invno. Sla[protected] dt. 21.05.18.
Purchased a ac. But unfortunately not installed on next day.

The man who had turned up for the installation was very rude and doesn't know politeness and how to speak with customers.

It was humiliating and frustrating.

Even after calling service provider of carrier, no use.

Did not expected from a tata enterprise.

We respect tata's.

We request you to arrange for returning of the ac and refund us the amount.

We won't even recommend to anyone in future.

We are hurt...

I purchased Hitachi led 55 inch TV on 19th may 2018 Saturday, I got the delivery next day i.e20th may .

The installation engineer visited my location today, when he opened the box there was no back panel behind the TV, also many wires where hanging around(PFA, images for the same)

I tried to call customer care, somehow I was able to connect with customer care after multiple calls, they logged a service request and told me to wait for 24 hrs.

This is not the service which we expect from croma, as I am the regular customer and buying many electronic things from croma, this was the pathetic service from croma.

As I am modifying my wardrobe, I have to pay daily wages to the workers. Due to this incident my work will be delayed by 2 or more days, for which I have to pay my workers unnecessarily.

This time I am not happy with the service, I personally came n requested in croma store by skipping my office.

It was a waste of time and money for me

Shashank
[protected]

I have ordered water purifier last friday. Since then called customer care 3 times, and everytime they say that it will reach tomorrow. But still i haven't received my product.in every call i told them that tell me exact date instead of saying that it will be delivered tomorrow. Now, i have to waste my weekend to wait for it and 99% chances are that they will still not deliver it.

Hello,

I have purchased two laptops from croma, one on september 25, 2017 (Acer one 12 pqc) and the other on april 16, 2018 (Asus 14 e402na-ga022t). Both laptops worked fine for about 1-2 months. They have been on warranty. Both laptops have issues associated with the hard disk. The one purchased in april 2018 does not even start. I have logged several complaints with the customer service desk of acer (Case id: 2674078i, 2707864i). Yet, the issues do not seem to be completely solved even with technicians from acer.

I need immediate resolution.

Thanks & regards

Anthea
Anthea. [protected]@gmail.com

I purchased an ac through croma (R-mall, thane, maharashtra) on monday (14th may, 2018) and it got delivered on 15th may, 2018. From 15th may onwards, customer care is telling me that the installation will happen soon.

This company has the worst customer care services. I hope my issue will be resolved soon.

For others, please do not buy from croma if there is a dependency on the appliance with croma (Like installation).

I have purchased croma window ac 1.5 ton 5 stars model no crac1999 from croma store indrapuram ghaziabad. Croma sales man suggested croma is product of tata but it is inferior product. It is not cooling by running even for 2 hr at 18°c, i have talked to croma store manager they told me to send engineer but still not send, and i want to return this croma window ac and want to take other popular brand. I feel very bad with croma brand.

Pls resole the issue

Hemant kumar patel
[protected]
[protected]@gmil.com

Its been over a week since i have complained for my tv which is under extended warranty. After 4 days techician came and told me that they will pick my tv for service center and now another 4 days have passed and nobody has bothered to call or come. Please resolve this matter at earliest. Please don't offer extented warranty in future and make your customers feel like fools.

I hv 2 croma split ac. They stopped working. One is under extended warranty while other is out of warranty, foir which i agreed to pay whatever it might cost. I register complaint on the 29th april by going to the croma shop, juhu from where i hd purchased it. No one came to repair! I complained again online, by phone and by going to the shop again and again. Everytime they assure me someone will attend to it but nothing happens other than receiving new registration of the complaint on my phone! If i call the shop they dont pick! They are only harassing me. Please help!!!

Since, April 2018, my complaint is not completed. No response from the customer care not even from the store where i purchased. Pl suggest what to do ? There is no grievance cell available for the company. Where shall i go now. Pl guide. They are cheating in the name of extended warranty. Croma retail store. Gaur central mall RDC Raj Nagar Ghaziabad.

Sunny
sunny.[protected]@gmail.com