Croma Complaints & Reviews

hi,
sir my self mazhar khan .I have visited to your malad croma and i am so unhappy about that .so thats why i want to complain about your manager . I think he is Adm at malad store he dont have maner to talk .
How to talk with customer .When i have call him he is ignoring me .He is busy in talking with the girl .At last he has come but he dont know the knowledge about that product . And i want to say one more thing why
you are making the manager who dont know the product knowledge . That guy name is permeshvar who is Adm in malad croma .He dont have any knowledge of product .i dont know why your are making the manager that person permeshvar.i am requesting you that you have to take some action about that permeshvar .And i have seen that he is giving bad on the floor to the staff also .What is that you are giving this type of service.
i hope you will be with me and you will take action on that guy .

thank you,

Dear Sir/ Ma’am,



Following are the details of the purchases made by me –

Invoice nos - 000388 and 000389
Purchase date - 14th Oct 2008
Store – Croma, Juhu


What did I buy?

1 LG LCD
Lexus Geysers
Racold Geysers
1 LG Microwave
1 Aqua sure water purifier
1 Haier Refrigerator


Problem -



Every product has a problem



1. LG LCD –

a. The TV remote does not work.

b. The LG guys who came from installation say that Croma has to give you a new remote



2. LG Microwave –

a. The model booklet given was of some other model.

b. The LG guys who came from installation say that Croma has to give you a the right model booklet and hence no demo is possible

c. Result – The microwave is lying and is of practically no use



3. Racold Geyser

a. More than 15 days since we have purchased and Not yet delivered



4. Lexus geyser

a. Since one geyser is not yet delivered, we cannot call the technician to install this one or else we will have to pay twice for his visit

b. Result – The geyser is lying and is of no use



5. Aqua sure water purifier – the only thing installed and working (thankfully no problem)



6. Haier Refrigerator –



a. No one till date has come for installation

b. The last water bottle bracket on the door falls off every time we place any bottle

c. The light inside the fridge is restricted to the freezer and chiller only; does not fall on the whole body.

d. We would have never ever bought this brand but thanks to your brand Croma which says “WE HELP YOU BUY” that we trusted and bought

e. Please take it back!



7. Free Gift –

a. As a good gesture, since the purchase was of a decent amount, we were given a gift – which is yet to be deliverd.



Customer Service at Croma, Juhu –



Before purchase –

I matched the prices and offers at Kohinoor/ Vijay Sales and Croma.

Vijay Sales gave me better offers but I went ahead with Croma because it belonged to TATA. I unfortunately, trust this brand (or should I say TRUSTED?)



During purchase –

I must say that the store manager Ajay and his team were pretty forthcoming and helpful. Ajay personally assisted me to purchase the products and matched the offers to Vijay Sales. He and his team were of great help.



Post purchase –

After the problems mentioned above, I called up Ajay thrice but everytime he would say he would call me back and yet has not!

On 22nd Oct –

I called up the landline no of Croma Juhu and Tejaswini said that she has spoken to Amjad and one more senior person (don’t remember the name)

She said that within next 2 working days, everything will be sorted

On 29th Oct –

I tried calling Amjad ([protected]) but he did not answer his calls. I had even left a msg with him stating but he has not called back either.



And so now - Nothing has changed till date!



RESULT -



Your brand “TATA” – because of which I made purchases has left me feel disappointed.

I feel cheated. My goods delivered are defective and some are not delivered!



Please don’t force me to move to consumer court for this. It’s a simple and plain case of cheating. Am so proud of the brand TATA that this is not even one of the last things that I would have thought of! I have gone through trauma after hand picking things and following up so much. Feel let down badly!



Thanks n regs,

Tamanna

[protected]

I have purchased SAMSUNG Fully automatic machine worth INR16340 on 23rd Oct and it was told to me that due to festival I be getting Phillips Steam Iron as gift instead of Discount.

I have confirm many time to the staff at CROMA for steam iron, and they assured me its not a trvel iron. But they deliver Travel Iron with Samsung Machine next day...

even after calling them many time they denied any commitment to it and said this is what you will get.

I think Croma Pacific Mall, Ghaziabad is the WORST store to purchase any thing from there...Worst staff and malpractice to sell goods..


Please do not purchase any electornic item from CROMA Retails Pacific Mall Ghaziabad

1. Only on opening day the excalator was working in shop. After that thats only for show.
2. I bought washing machine last wednesday. Friday they deliverd. Demo will be shown only on tuesday it seems. Poor poor service. They gave the warranty card without seal.
3. They displayed a electornic toy and that was not in fully working condition. But as music was coming from the toy, my sister's 2 yr old started crying that he needs that. But the other 2 pieces of the same toy also not functioning. But as he was crying I bought that for the MRP price. They didnt give me discount too. The full mistake is in them. How come they can keep a repaired toy for display in shop? That too in a newly opened store?
They are not upto mark

This is in response to the rather lousy service I have been facing over the past 2-3 days from the AC dept at the Croma Bandra branch. Infact last week itself i had purchased a Sony Home theatre from the same outlet. I had visited the store on Sunday and wished to go in for the Onida 1.5 ton split AC, the salesperson told me there would be a site inspection on Tues, yet till tday no ones bothered to come. Today Ive made almost 6 calls and...