Croma Complaints & Reviews

I have bought a lenovo net book from Ahmedabad croma devarc mall, vide bill no.[protected] dated 21/12/2009, they offered a scratch card on paisa back scheme, I got 3% cash back on this. Croma asked me to submit all the proofs. I have sent all those to their chennai office. Later enquired about my bank IFC code. That also submitted through reply mail during feb-2010. Sofar they didn't responded back. we do not have any contact numbers of them to contact their chennai office. No call centre number. No mail ID response.

I had purchased a laptop from croma showroom,aundh on 20th feb,2010 and they had promised to give tata photon connection with it on the same day of purchase which till the next 1 week they didnt provide. on various phone calls and complaints ( complaint no.115/280210/computer/56393 ) they called me 4 days back and said that the connection will be provided within 2 days and till date i am still waiting.kindly look into the matte as its a case of pure missellingand false commitment.

respected person,
i purchased a LG lcd from croma bandra on 8th delivery date was 9th which they delivered on 10th and the guy who was coming for installation came on 11th while installing it came to my notice that the panel sides has some black color on the glass which i complained the same min and was expecting a call back within 2 hours but no1 reverted back to me after complaining on the hotline 4 times which they have it in record i even insisted if i could get bring it back myself and take a new peace they refused to that and though this is a small issue the bigger issue is :-

wrong information given to me by the sales man saying samsung 6series is not available with them which i wanted in 32 inches i called up hotlline of croma they said they have it also in other branch in juhu has it on display also so i needed my lcd very quick so i opted for LG though i wasnt very satisfied with just because it was ready it stock i need 6 series as if they have make the replacement for the current lcd they have sent but no1 is calling me back regarding the same what am i suppose to do please help.

regards

bharat B

Dear Sir,
Please do bear with me.It is a long mail but needed to explain the gravity of the situation.
I had purchased an airconditioner from Croma(Hadapsar,Pune) last summer in May.Due to a defect in the piece we went for an exchange.The new piece was sent to my residence in a few days but the defective old piece was not collected. For three months after that we were after them constantly calling them to take the piece out of my place.But they never turned up,Always saying they would come the next day.Then the rains came and we had to move the heavy outdoor unit, which was left on the open terrace,ourselves and on calling them,again they said they would come the next day.
In between they had called on 2 occasions once was 4 months after the piece being left behind saying they were on their way to collect the piece but we were in goa so couldnt open the door for them.On the 2nd occasion 2 months ago they called at 8.30 pm when my mother was alone at home.She told them to com the next day.They didnt turn up.
Yesterday though when my sister was alone at home and me and my mother in mumbai for a hospital visit, 4 men(without IDs or uniforms) turned up at my house banging the door and shouting loudly to open the door.Despite of her saying we were out of town and to come back in 2 hours (as we were on the way anyways.),they kept harassing her for over an hour.They claimed not to have cellphones to call me and speak to me and refused to leave the premises.Finally my neighbors had to intervene and hunt them away but not before those 4 men threatened to bring 'people' and 'deal' with them.This behaviour is intolerable.
Please do advise me on a course of action.Am I under any obligation to keep a product in my house? What is the legal course of action i can take?
Please do advise me,
Francis Araujo.

The CAF Form no: 2923918 was filled up and submitted at the Croma store at Mulund on 12th December for getting the connection for the Tata Photon+. We were ensured that the installation would be done on or before 16th December.
Now after checking with the Tata Indicom help desk, we are told that the CAF form has not yet reached the authorities.
Since we are leaving town we were in the urgency of getting the connection done at the earliest.
After repeated follow ups no one at the store is forth coming with the information, nor is ready to help in getting things mpved.
We as customers are at the receiving end of all the callous attitude.

I want this to be taken up at the highest level such that no gets further harrased and does not have to run from pillar to post like us.
Also I want to mention that we actually purchased the Tata Photon + , keeping in mind the Tata Brand name. But I am sorry to say that the our experience was quite the opposite of what we had expected.



Regards
Arpita

I purchased a Lenovo Notebook from Croma Store at Delhi Airport Domestic Dearture Terminal 1D on 05/08/2009. My invoice no. i 112-8447. I was given a cash back scratch card which revealed that I was to receive 4% cash back (Rs. 840/-). I was required to post it to an address in Mumbai (which I promptly did) and as per the T&C I was to receive the amount either as cheque or direct transfer into my bank account. I have patiently waited but even after 4 months I have not received my cash back amount. I have no clue whom to contact. I feel very much cheated as the cash back was one of the main attractions for buying the laptop from Croma. I never thought a company managed by Tatas will cheat people like this.

Bought Sony Home theater from CROMA Rohini Sector 3, Delhi Branch, with two years extended warrenty pack, sony refuses to service says out of warrenty, CROMA call center fone[protected]
is never answered.
Need to have my sony home theater rectified....

This is to bring to your notice the most pathetic event of” theft” by the brand named CROMA. This brand is managed & run by TATA group. The name itself commands respect. But after the hell it made us go through…. We’ve lost all respect & trust in this brand.

We purchased a brand new laptop from Croma. The bill details are as follows: HP pavilion NB DV61161Tx40cm, SR no: CNF9262Q4B. Bill no: 10681803. After using it for a week the screen (display) started flickering. We called up HP service centre to get guidelines as to why a brand new laptop is behaving in a weird manner.

HP service centre has a regular procedure of collecting the serial number & subsequent data of the brand new laptop. We gave them the serial number & other details. Now this is where the shock value truly kicks in. HP service centre informed us that a complaint was already launched in the month of August for the same serial number. Then as things started to become a little clear, we understood that CROMA had sold us an already used laptop. That it was a refurbished piece. And CROMA had the audacity to sell a refurbished piece for the price of a brand new one. We were in complete shock as the brand we trusted over the years came tumbling down on its reputation & service. CROMA is a thief. CROMA performed a fraud with us.

We brought the matter to people at CROMA Phoenix Mills. They have no proper floor managers or seniors present within the store at any point of the day. So we had to repeat this story of fraud to at least 4 people (Croma Employees). It was Mr. Naik (Supposed floor manager), Mr. Mukesh Gupta (The original fraud, who sold us the laptop in the first place), Mr.Sandeep (the manager above the floor manager. Which I doubt as they were all in the same uniform & Sandeep’s I card was missing). After reciting the incident to all of the above mentioned people, They took an hour to cross check whatever they had to. Then they got back to us saying that it was their mistake. They asked us to take another laptop of the same model number. We agreed to that. Then they got back to me saying that, that particular model was now no longer in production. So we demanded another laptop of a higher value. They said that they could not give us that, unless we pay the difference. Then Mr. Sandeep tried to buy us out by saying that he’ll give us “free gifts”. That we obviously declined. I was there to buy a Laptop, not get stupid free gifts from CROMA. After trying to convince us for over 2 hrs, he finally decided to give up & give us the higher value laptop. He decided to cut the difference from Mr. Mukesh Gupta’s salary.
After which he again tried to reason with us, saying that his salary was not much & if we could reconsider the “Free Gifts” option. We finally lost our temper & told him firmly that we were not interested in any other compensations whatsoever. So finally he agreed to replace the already sold & then resold to us laptop.
So the basic fraud remains that CROMA sold us a refurbished laptop. Staging it to be a brand new one. This really freaks us out. A store like CROMA conning people like this, it makes us question the integrity & true purpose of this store.

i have purchased a kodak digital camera on 24 august 2009 at 5 :27 pm worth rs 8,223/-only from croma malad link road.when i reached home and started to download the software for capturing video i found the cd was corroupt and my computer didnt installed the software so i called the salesman in croma he advised me to download it from internet but that too failed, next day i went to croma and requested them to pls install the software in my laptop they tried to ddownload it but couldnt they advised me to call kodak off i called them but they said that we cant tell u on phone u have to come to our andheri off, i told them that i cant come to their off as it is far from my place i went to croma ten times now since them i am spinning like a wheel between croma and kodak and since then unable to download the software and videos to my computer. one person name deepak there manager in croma was so rude and unhelpful that i literlly cried... my complaint is on croma that i have purchased good from u then why should i go somewhere elese i know you i have come to your place you should solve my problem you should put pressure on kodak why should i go to kodak off i dont know them pls help and to all pls dont buy anything from croma as after they dont listen to you because they are so big and tied up and no after sales service is there no customer support is there fedup pls help as this is my second bad experience fwith croma,malad.

I HV PURCHASED TATA DOCOMO SIM CARD FROM CROMA (TATA ENTERPRISE) AT LINK ROAD, MALAD WEST, MUMBAI ON 4 OCT 2009 (CELL NO [protected]), THOUGH THE MRP PRINTED ON THE PACK WAS Rs 49/-, BUT EVEN THOUGH ON HIGHLIGHTING THE MRP THEY INSISTED THAT THEY ARE SELLING IT AT ONLY Rs 50/- (KNOWINGLY). IF YOU WANT YOU CAN GO AHEAD WITH COMPALINT TO CONSUMER AFFAIR.

THIS KIND OF PRACTICE BY SUCH REPUTED SHOWROOM IS AGAINST THE LAW OF OUR COUNTRY.

complaint about non functioning of Aquaguard was lodged on 14/09/2009. Till date the mechine has not been repaired & returned.

Hi, I purchased HP Pavilion NB DV4-1318TU laptop (Sr No - CND9211WN8) on 14 August 2009 from CROMA Retail Store (Bill No[protected] . The Executive at the store didnt tell me about the offer i.e ON purchase of HP Pavilion Laptop the customer gets TATA Indicom Photon Card for some minimal charges. For claiming the Photon Card, Tata Indicom gallery needs the original BARCODE printed on the BOX. However since I was travelling on Bike, I didnt carry the box and put the laptop in carry case along with accessories and left the store.
Now unless and until I submit the original barcode sticker printed on the box, I cannot claim the Tata Photon Card.
Croma Executives are not helping me with this and are also not suggesting any alternatives.
I got the Original Bill / Invoice with me.
What should I do ? Please suugest.
Regards
Amit [censored]ole

I bought a CROMA laptop in MARCH'09 with a promise from the stores personnel that this is the cheapest and the best in its category. On starting the machine, I faced numerous problems - right from the machine not starting up, displaying many colors on start up, no blue tooth functioning, laptop not getting connected to my company LAN, when connected to TATA INDICOM dialer - laptop crashed etc. After three months of consistent follow up the company agreed to replace the laptop with a NEW (same CROMA) laptop. The new machine also had starting problems, but the store personnel confirmed that its fine and will resolve itself. Than again the laptop started giving trouble. The stores person again agreed to replace the LAPTOP with an ACER laptop. But to everybody's surprise, the brand new ACER LAPTOP did not START. I registered an official complaint (before which I had only emailed my complaints to them with no response). Today after 5 months of my complaint and after one exchanged laptop, I still have not heard from CROMA's bosses as to what they intend to do. The stores personnel have expressed their inability blaming the TOP of not taking a decision and there is no response from the top. Incidentally, I purchased another similar laptop after two months of my purchase, thinking that the problem was with something else. Now I have TWO CROMA defective laptops, with no response from CROMA. please help me.

I have purchased transcend hard disk, but after i powered it on, wondered some sound are coming aroung. Then i have raised customer complaint, but no body responded. I went to stores, but still the same service. I advise other not to buy products from Croma Stores.

For TATA it may less money, but for me it is huge. I really dissappointed that how indian companies works.

My name is devendra singh and i am MBA student in galgotia greater noida. I have bought a SONY VAIO VGN-NS25G/S on 27/05/2009 from croma (ansal greater noida) and i have recieved a really bad customer service from croma. the laptop has some defect but when ask to croma manager i brought this laptop only two month before and it has not working properly in garranty period then he said i cant help it and this is not my responsibility.so i am still suffering from this problem.

I think croma in not completly awair what is a customer service.




thank you.

I have purchased a Glen - Cook Top - Four Burner gas Stove from Croma, Malad Branch, Mumbai.
I got the delivery after two weeks and it was not installed for a period of one month after 8 complaints. And finally, it was installed by an executive saying that they do not istall and have done this just because of the complaints.
We found a gas leak for the stove and informed the same. They say i have to take to the servicing center. When i have not used the stove and given the complaint that there is a manufacture defect, they ask me to take it to the servicing center. When taken to servicing center, they say that the pipes need to be replaced and will be charged for the same. When not used, why the hell on this world should i pick a new product for the store and then get it repaired with extra expenses from my pocket inspite of not using for a single day.
Croma Boasts of the quality of the products and price. Better to pick the goods in the gulley for half the price and demand service from them.
Am confused and need justice .. Where and when i can get .. Only God knows...

Croma retail center and lenovo together made me fool by saying no smell is coming out of my laptop. Great to see the association between both the parties. My laptop is still giving plastic burning smell but croma guys are not ready to accept it. Croma is nothing more than a fool making machine. We thought of buy some more item but now we will not do this mistake again by entering any croma out let. please never allow your near and dears to buy any item from croma. My experience with croma is disgusting

I bought Nokia-5600 from Croma Store in Faridabad Haryana on 18 May, 2008 with extended warranty of 2years, bill no.118-1281. Today i.e. 11th June 2009 my cell got a software problem i called them up and their Customer Care executive Mr.Dharam asked to come in croma store and they will repair it in half an hour.But after reaching there he only told us to go to service center which provides service for products in extended warranty period.Then Mr. Sumesh the assistant manager dint have any information of service centers and not even other employees had answers and Ms. Parul Bhsin the manager refused to meet us.

i hav purchased a desktop computer of zenith from tata chroma electronics retail chain in crown interior in faridabad and payment is done partially by cash and partially by master card.On payment from master card 5% will b refunded back that they have offered me but, nothing has been done . i approached them and they hav said that it will be done before 15th april 2009 but nothing has been done by them. when ever i gave them a call or approach them personally they have got the excuse ready. Now i am fed up and want my discounted money back . They had to return rs 650/- (5% on 13000) which they are rounding up through various excuses. I havn't expected such kind of behaviour from TATA'S the most renowned industrial group in India. Bill was on name of my elder brother dilip kumar tiwari

regards
nitish chander
[protected]
A-77 1st floor rear side ashoka enclave 2 sec 37 faridabad

I bought a Hitachi split AC from them last year. Their installation started creating problems from day one. On repeated calling and visiting their showroom they send a guy in about 10 days, who was unable to correct the problem. Finally they sent another guy after 15 days who found a fault with the installation work. This year again the voltage stabiliser I bought from them got bust, I went to there show room, . After a lot of haggling they finally changed it a old repaired one.
Highly substandard service and installation, low quality products (stabiliser). Avoid Croma, try to buy from a company authorised retailer.