Croma Complaints & Reviews

In February 2018 I pre booked few gift cards from Malad croma store palm court complex while placing order I sent them advance cash as bank transfer to book the order next day got a call that I need to do complete payment so that I will receive my gift cards asap so I made full payment of 1.5 lakhs but didn't got response from them for at least 10-15 days always told me there is some issue in their store so delivery will be delayed being a regular buyer I faced such issue many times so told them I will wait but now it's more than 6 mnths everytime they come up with some or the other excuse nd not refunding my amount nor giving delivery
Now I m not interested in product I need my refund else I already started legal process to take my refund

I have purchased the whirlpool washing machine on 18th of july in croma shop at prozone mall Aurangabad. I have paid full amt on same day and they assured me that the product will be delivered within 2-3 days. But still i have not received my product they said that the product is out of stock.I have also make complaints at croma customer care but still no reply from their end. So kindly help me in this regards.

Sir,

I had purchased an ac from croma store, please refer the bill attached.

I just want to update the name in invoice from
Amit puri to my company name c/o amit puri
As this is the requirement of my office, but croma customer service and store manager denies to do so.
Change of the complete name is not valid/legal, but this is updation of name.
Existing name will still be part of...

This is to inform you that i had purchased 1 no. Whirlpool washing machine model bl ws 7213h grp360 from tata croma rajouri garden 110027 on date 1.12.14 vide invoice no:slf02a[protected] dt 1/12/14. I had also paid for extended warranty for the fore said washing machine for the period of 2 years from 1/12/16 to 1/12/18.

Unfortunately, i had a problem with my washing machine where i was getting e1 error on the panel for which i complained to tata croma on 12/08/2018 with complaint no:bof120818ew00031. Accordingly, technician was deputed to my place for the correction of the washing machine which he attended to the first time after two days. Pressure senor was changed by him the next day, but the problem was not solved. He again visited my place after one day and informed me that the electronic panel would be changed, which i as informed would be done the very next day.

Unfortunately i am waiting till date from 12/8/18 to 22/8/18 for the panel to be changed which i am now informed is not available in the stock and would not be done before 26th or 27th august 2018 that is after 14 days.

I am really pained by the poor quality of services being provided by tata croma. It has taken too much of a time for replacement and correction of the washing machine.

And in the mean time i have to do all the washing manually which is time consuming for a working person like me.

Further more, i have also got the feedback from that had i taken whirlpool's warranty directly the part would have been changed the next day but since i have taken tata croma warranty and since who not keep the parts in ready stock therefore i am made to suffer to such a long time.

You are advised to kindly correct the machine immediately and let me tell you that i am not going to advice any other person in my friend circle to purchase anything from tata croma since after sales services provided by tata croma for third party products is very very poor. As i can see it would have been better off had i purchased the machine directly from whirlpool because whirlpool services provided by the them are prompt but because tata is an intermediary and tata does not have product i am made to suffer.

Kindly look into the matter seriously otherwise i will approach consumer court for the poor quality of services.

Thanking you

Yours faithfully
Ms. Prabhdeep kaur
E-36/10 rajouri garden
New delhi-110027
Mobile: [protected] & [protected]

I have booked panasonic 32 led tv from croma store, infinity mall, link road, malad west, mumbai on 12th august, 2018. Till this date the delivery of product is not given, inspite of several complaints on customer care number and by e mail, there is no response. Every time and every day new person give variety of reasons for no delivery of led tv. Such as bhivandi godown is huge and it takes time to search location of tv, etc.

Respected sir, i have purchased many tv, ac electronic products from croma, aurangabad, maharashtra shop. Invoice no sla[protected] of 4, 15, 829rs which includes samsung led 55mu6470uhd/4k on 15/10/2017. Suddenly led tv is not working since last 15 day. I have complained about it, samsung service engineer came and broken the back cover of tv and diagnosed the problem of mother board. He was not efficient person and also damaged tv part. Today he came and replaced the mother board but tv is not functioning. Now he told that the panel is not working, they'll replace it. What is going on? Everytime the different part is not functioning within 10 maths of purchasing. You are selling new products or defective one. Your service is too poor, the person's you send have no knowledge about the products. Is this tata's croma? I'm regular customer of croma. I m loosing my faith on croma. Kindly go through it and replace the tv. Waiting for your good reply, dr nisha taur

I placed my fridges order on 15th aug 2018 at borivali west croma center. I was told delivery of the product will be done in one day if i bill immediately which i did and next day delivery was written on my bill as well. However support staff later said there are no product in warehouse and so delivery will be done on tuesday (Today). Now i am getting messages that product will be delivered on 23rd aug that is thursday which mean the product delivery time croma is taking is "nine days" as per current update. Not sure how long it will actually take.
This is one of the most pathetic services i have seen.in today's time when when amazon delivers in one day this is a very bad example. I had bought the fridge for a party i had on sunday as my home, from wednesday till sunday it was not delivered and now its further delayed.
Croma customer care number had useless options, it does not give any option to talk to any company representative.
I would like to cancel my purchase and refund so that i can buy it from other vendor.
Extremely pathetic service.

Yo u have sold me a redmi y2 on 29/7/2018 which is a defective phone. The battery is draining and requires recharge after every 4 hours. I was told in your store that this is a common complaint. You are called upon to replace it at your costs immediately to avoid further action against the directors. My cell no is [protected] your invoice no is sla[protected] croma oberai mall.

Hi croma,

Today i went to the jubilee hills croma store to purchase the oneplus 6 mobile but the staff has told me that there is no stock is available if you are buying a extended warranty then we can arrange the stock but i don't want to take that extended warranty & the croma staff is not giving me the oneplus 6 without extended warranty and they are telling me the mobile cost is 42199/ but the actual cost of mobile is 39999

Hi croma,

Hi team,

Last year in exchange of a croma product i was given a gift card. When i checked now the card is showing expired.

I need to urgently purchase a emergency light and a mi band via croma.com. Can you please restore my gift card and the amount in it and confirm. I had asked for a cash in return of the product, but your store manager insisted on a gift card. That's why i expect you guys to help me out with this. [protected]@gmail.com.

While purchasing asus laptop, i've been told that i'll get 5% cash back coupon on mail. But in last two month every contact point is denying assurance. Laptop invoic is sla[protected] dated 09.06.2018.

I waited for one month to get them back to me. Since, they didn't turned up i inquired however, subsequently calls are denied

Sr[protected] is for example even r city store people are useless to help me.

Customer care calls kept on unnecessary hold ason to day 14.08.2018 around 10 am when lady name swati was there online.

We bought super general portable ac on[protected] from panjagutta, hyderabad croma branch. It was working fine intially. Since february 2018, cooling was not happening even after switching it on for few hours. So we complained that and the customer care allocated that to a technician from vijayawada tulasiram ([protected]), he gave that to another technician from guntur named vykuntam ([protected]). We tried to reach him multiple times since february, but he didn't come to repair that. Finally after multiple calls, he asked us to get the equipment to guntur. Bearing all the transportation expenses we took the equipment to guntur. He told us to come after 3 days. We went to collect the equipment and he told compressor was replaced with new one and it is working fine.

After getting the equipment home, we observed that still the problem was same. We called him multiple times since march, and he is not responding or picking the call. He is not ready to fix the problem at all.

In july again i complained to customer care stating the same problem. I have called them multiple times, but still didn't get any response even from croma and super general customer complaint office.

It was just 1 year and we are still facing the same issue. We complained about compressor when that was in warrantly and they didn't resolve the issue properly. Even now after complaining that we want to get it repaired even with payment, still there is no response.

Croma and super general customer service is working at the worst.

They are not bothered to resolve the customer complaints and direct the technician for fixing the issue.

I escalated this muliple times, but no response. We bought that equipment paying "36490" and it harly worked for 6 months.

This is the complaint number that i have raised sup030818fs4ld.

Hi
I have purchased a mc-coy cooler on 1st may 2018. I got a complaint regarding its motor and swing system. Raised a complaint for the same and said provide me service person to look into this matter but he should come either weekend or before 8 am or after 7pm because of my office time,

After long time a service person called me said he will come on saturday but he did not and next saturday he called me very rudely and misbehaved.

Croma is brand and no one would like to tolerate such type of behaviour

Regards-
Viswanath
[protected]

I had rised a request to repair or replace my damaged smartphone insuranced by onesite go and it assured tht ur smartphone be get pickuped in 24 to 48 hours and onesite go haf send me a box tp pack the smartphone in. Tht but still no one hadvcame to pickup the handset thy wrote me a mail tht u get repair the handset from somewhere and send us the bill and we will refund the charge

This is to inform you that I have purchased a cell phone from your retail shop in Linking Road, Bandra. The sales man pounches at the point of entry at the retail shop . It seems as if they have not seen a customer in life time . Please see the CCTV
Also after approval of the product and making the bill the sales chew the customers brains for taking an insurance for one year. In spite of informing the sales man that I was not interested in the insurance, the said person almost brain washed me till I left the stores.
Then late evening I have received I received a call from a phone number [protected] at 21.18 hours threatening me to give a a good rating for the store since the concerned store has a good reputation . I did not take the name of the person since I was in a ceremony and there comotion in the area
Honestly your employees do not leave the customer after the purchase also. For your reference my invoice no SLA[protected] Dated 9th Aug 2018 from Croma Linking Road Branch near KFc Bandra Link Square Mall
Kindly intiate an imediate action towards the store. Since I am leaving the country on Saturday the 11th Aug 2018 for a business tour please call me if you need any clarification
Regards
Wilson Crasto
[protected]

I have purchased a product from the croma with the discount coupon published in the there online portal. I was able to successfully placed the order.

But unfortunately, i got an email from the croma team of the cancellation of order without my concern informing they have some glitch on there website.

Till date, i didn't get a call from the croma with the explanation of the glitch as well my money is also not yet refunded.

So i didn't have my money as well as nor my placed order.

Regards,
Nikhil
+91-[protected]

I tried to order one no. Oppo f7 from your croma app. It was in emi. Unfortunately the payment failed. But my balance got deducted.

Even when i was going to register complaint from their app, it is saying neither my mail id nor my mobile is registered with you.

But i have a clear mail from their payment gateway payu that it has been in given to croma

Hi i was trying to place an order on august 2018 and i noticed that my gift vouchers expired : (I understand it has a 12 month validity and i'm to be blamed could not redeem this within the available date but the amount is for rs. 3000 rs. 1000/- each for 03 vouchers) which i consider is huge. Could i request you to help on this regard?

Voucher code :
Cv2dva6t96
Cv7vr6zu57
Cvhv9a73v2

I ordered a printer that was out of stock. I repeatedly contacted croma to cancel the pre-paid order. I eventually received a statement from croma informing me that the order was taken in error due to an invalid coupon.

They did not provide contact details.

I have repeatedly tried to call, but it appears that croma does not employ human beings on telephone support.

They did not say when my money would be credited back to my account.

I had recently purchased a Samsung LED 4k smart TV (43mu6470) from Croma Kandivali (W) store.

The sales person convinced me to buy a display piece with few thousands additional discount. I was extremely reluctant to buy this product, but I was assured that if there will be any issues within one year, I will get a free replacement.

Within 1 month on using wifi, the TV stopped connecting to internet. I waited for few days and then called Samsung customer care. I was given some instructions to follow, but the connection was not restored.

A samsung technician visited my home and checked the TV, but could not rectify the issue. He said the internet circuit has gone bad and need to be replaced. He also informed that such issue never arises so early in the TV and he has never come across this issue.

At this stage, I got doubt of the product I had received from Croma and went to Croma store to report the issue. After spending lot of time and energy, I was told that they would revert within 2 days, but no intimation came from their side for 3 days. I had to visit Croma again and i was again asked to wait for another day.

Now even after buying such an expensive TV, I am unable to use it and have to go through this suffering and wastage of my time every day.

There has been completely unprofessional and unethical behaviour from Croma and I am now thinking why have I trusted this brand till now.

This is the first time that I am having a problem with the product and I am extremely disappointed at the response and service I have received from Croma.

This is a clear case where Croma has duped me and sold me a faulty product.