Croma Complaints & Reviews

Dear croma,

Please note my number [protected]. Against this number i booked a lg tv few days before. I called the customer care and requested to deliver the item on 1st nov. 2018 as on 31st i would be traveling. To my surprise the delivery boy came to my house yesterday i. E. 31st oct 2018 at 11:00 pm and called my multiple times.

I really want to make a note that this is a clear security threat to any potential...

Hi

I purchased amazon alexa eco plus from chroma store saket on 24 oct 2018 where the information that was provided to me earlier stays that amazon and chroma have same price value and offers but on the day when i actually went to purchase the same the product was having the difference of 1000 rs and the no offers were there
Secondly at t he time of billing they did not ask me about the emi conversion and had charged in the full payment
Thirdly they told that the amazon cash balance which was 1 offer they were providing will come in my account where later they said that it will come after 41 days i mean so much misappropriate information

After being so much hassel when i visited store again that i do not want this product i want to return it or give me some other product so that i should not feel cheated they clearly said we cant do it as they have opened the product at the time when they cheated on me and missapropriately sold me the product with the wrong information

Worst experience ever

Name:-megha dixit
Contact:-[protected]
Email:-megha. [protected]@gmail.com

I bought an "8 ltr pure it marvella water purifier (Veg)" 13th oct from croma - aditya city centre, indirapuram, ghaziabad store. Two days later to installation, i saw a leakage from its base. I instantly called the service center, a technician came and fixed it. Just after three days of service, it starts leaking again (See video attached).

It's very disappointing that croma is giving such a hard time to their customers. Totally no response at all. Even after escalating the issue.

I've made about 5-10 phone calls to your call center in the past fourteen days for following up. These calls have averaged about 10 minutes each. Another irony, i actually bought a one-year extended warranty for the water purifier. Every time i call. I've been waiting for that call from last 14 days.

Registered number (With them): [protected]

I want a full replacement for this product because it is clearly the case of a defected piece.

We made a complain to croma customer care for repairing our front load 7 kg croma washing machine on 12 october (Complain no. Slf02a[protected]. We waited for almost 15 days and called several times in the call centre but every time we were told that someone will visit us in next 24 hours. But till now we have not received any support and no one has visited.

We were loyal customer to croma for last 5 years and purchases so may appliances, including croma washing machine. But with this kind of behaviour we will never purchase their product again and will escalate this to other social networking and consumer forum.

Highly disappointed.

I bought a google mini from croma online store. I was given home delivery option. After a few days i got a call, they said that i need to pick this up from store.
So i bought a chroma card as i had a few award points with me. After i reached at the store, they said the croma card cannot be used, i asked for reasons, and for that they said please come back tomorrow. Next day i recieved a call that my order has been cancelled. I bought the google mini in sale, now i have to make the full payment to get the product.

I would like to know the reason of all this. And, why my order has been cancelled. I had to half day from office to got to the store, and see nothing going fruitful.

Hello team, i had purchased a lenov laptop and lenov tab worth 71k from croma, koramangala, bangalore branch on 10 june 2018. I was promised a 2000 rs voucher which i will get over email.
I have not yet got an email with the voucher. I have made visit to the branch and each time the executive and the branch manager tell that i will get a call and issue will be resolved.

I have purchase croma 39 inches. During purchase i have ask for android tv. But they give normal tv with airtel smart set top box and commit "sir you can use all feature of android in your tv. And after 2 month using this product i can't use android features in my tv. The product is use less. And your croma person not give me solution. Please look in to this matter asap.

I have a tata croma sbi credit card and have over 6000 points for redemption. Yesterday (21st oct) when i went to buy some electronic goods from the store and tried to use the card it didnot worked at ghaziabad store and also at the east delhi store and none of the croma employees including the sbi representative were able to answer. It was quite insulting experience. Due to sunday their call centre was also closed. Today when i made the call to the customer care the executive was not able to understand the issuse, after making me hold for more than 10 minutes his senior cam eon line and said that we have noted down your compalint and will revert by 5th of nov.

Are they joking... Its a serious matter and who is going to pay for my insult at the store and harassment i faced.

Nitin dakshene
[protected]

I purchased a new phone from connaught place croma store..[protected]
My phone is swiched off again & again automatically... I go and complaint to croma store he tell me we repair ur phone not replacement.. But i want replacement... Maine croma centre s phone purchase kiya jo ki 15 days baad h problem krne laga jb m croma centre gayi toh unhone mujhe kaha sorry ma apka phone replays hoga change nh... But mujhe apne phone ki replacement chahiy

Hi sir/ma'm,

This is a complaint for cashback not received and how croma staff manipulate everytime also complaint for the horrible and pathetic experience with croma store (Bel road, bangalore - 560054). This is the worst experience that one can have from croma store staff.

I have purchase a mobile (Oneplus 6) from this store as the croma sales executive told me about rs.1000 cashback offer on that mobile (Oneplus 6) if purchased through hdfc cards on friday. I had multiple offers on the mobile (Oneplus 6) from the brand store however, i was interested in cashback offer so, before making the advance payment of rs.10, 000 on[protected]Tuesday) i have re-confirmed with the croma cashier and croma sales executive if the offer is on both hdfc debit and and credit cards "they said the offer is on both hdfc debit and credit cards". I have paid the remaining amount of rs.24, 999 on[protected]Friday) and collected the mobile (Oneplus 6). When i confirmed the tat of cashback croma sales executive told me i will get the cashback of rs.1000 very soon.

I have sent an email to inquire when i didn't see the cashback after 1 month. Croma customer service called me and said i will get the cashback within 90days as per the offer.

I have sent another email to inquire when i didn't see the cashback after 90days. Croma customer service called me and said i will get the cashback after 90days as per the offer and to send an email if i don't receive rs.1000 cashback by[protected].

I have sent another email to inquire when i didn't see the cashback after 90 days on[protected]. Croma customer service executive umesh v (Emp.1428) and shiv kumar call today (I. E.[protected] and said there wasn't any offer on that product (Oneplus 6) so i will not get any cashback and can't do much so will close the ticket.

When i asked the croma customer service executive (Umesh v and shiv kumar) to compensate for their false commitment and misleading they said can't do anything and will close the ticket. I told them as it's them who has mislead so they will have to compensate for the same however, they were least bothered rather lousy and said will close the ticket.

I need the cashback as promised by croma store staff along with compensation for misleading, false commitment to to make sale and for manipulating.

I would also appreciate if croma store (Bel road, bangalore - 560054) franchise license is cancelled or if they has to pay penalty for misleading and manipulating with customers. I would not mind if i have to file a case against this croma store branch.

Regards,
S shamim
Bangalore, karnataka
Email: [protected]@yahoo.com

Sir, this is anvesh kumar reddy studying msc, i have purchased dell laptop from croma electronics on 22 august 2017 lb nagar branch, hyderabad. It's not performing well i have taken to company authorized service center then also i am facing same problem, now i can't invest 35k to buy new laptop please help me out to solve this issue, i am suspecting that the company has given a demo piece to me.

I have purchased this phone on 16th oct and i m facing this issue since the purchase. Current and heating problem. When i ask oneplus service centre they say it is normal to hv heating and current issue because every one plus 6 phone is different or they even say that they have not found any issue. I clearly need replacement of this phone and i will not pay any installment further to capital finance for this phone.

I have bought a laptop in croma center phoneix market pune on 6th july 2018.
My invoice number is #aia[protected]. I have swap my hdfc credit card value 51590/-
It was friday, as per offer i should get cash back 1000 with in 90 days. I didnot get any cashback still yet. After followed lot of times in croma customer care there are no possitive response.

I puchased whirlpool machine from croma last week and they told technician will come for demo. He came and told he check the machine and he told he coem back in after 30 min as this guy from whirlpool but still this was responsibility of croma team to provide proper support.

The worst part is while i call in support line to raise a concern i did not get proper support.
She old she raise a complaint srd[protected] and i asked to i want to talk with senior manager or tl if any one there because i am wasting too much time from the morning. She told they will call you after 2 hours i told i need immediate support thats why i called here. She told this is our process which is not acceptable. This is not help the customer but just making fool to customer. Not at happy with croma service i will never suggest to anyone go for croma better go for direct center of lg or other you will get faster service. My number is [protected]

I ordered whirlpool refrigerator from croma.com on 20 sep 2018. I got a order no with delivery date by 24th sep 2018 4 pm. On 26th sep i started calling to customer care for delivery the status was ready to ship took a service request, but failed to ship till 28th, wrote on tweeter but no proper response, on 29th mr john from escalation team called and said product will reach you on 4th oct 2018 but its still failed no one has a proper reason and status. Never ever buy anything from croma.com very pathetic, ridiculous customer service

Hi,

My croma physical card has got expired. I had missed/forgot to redeem the card within 12 months due to busy schedule. The value of the card is 5000/-.
I feel 5000 rupees is of very good value and i am disappointed that i didnt redeem the card.

I would be grateful if you could activate my card.

My card number [protected], pin:399326

Thank you,
Navin
[protected]

I have purchased an Eureka Forbes Vacuum cleaner from Croma online site(www.croma.com) on 24th September 2018. Just after delivery when we opened it, we found few accessories like Hose Pipe and Demo CD was missing. I immediately registered a complaint with complain number (SR[protected]) but 3 days past no one is actually trying to resolve concern. Every time i call they say someone will call you. but nobody called except once.

Please help to resolve issue ASAP.

We have purchased a fridge from croma, so on the bill they have mentioned customer gst no. Without saying anything and they were telling that you can avail the gst etc.

And when we had filed the gst then it was not showing which means they hv collected the tax from me and they have not deposited, thats totally wrong and unethical.

Also when i rushed to the store the guy told me that igst has stopped and they can't do anything about it. Really??

But they never charged igst on my bill, also if they have taken cgst and sgst then should file with my gst number, more or less they are taking the tax from customers and not
Depositing to the government, and when you complain then they will be really inconvnient and will resolve your query without asking you.

Its really sad they are so dominating and taking the advantage of innocent customers.

I would never ever visit them, they are cheaters.

I had registered a complaint about my Croma tv the service centre vide complaint No. 090918FS00234 dated. 09/09/2018. The mechanic came to see it and said that he will come back with the replacement of defective part.. It’s been 15 days and till date nobody has come to repair my TV. I have called the Croma Service Centre twice they always says we will refer your complaint to the concerned department but no body calls back..

My sony headphone MDR-ZZ110AP BLACK (Sr. no. P95483221G) was not working hence I had given it to the company back for repairs. I could not collect the same later and so I had sent my friend to collect it from Croma. But, the manager of croma did not issue it to my friend. I had visited the same store recently but the manager was trying to show as if the company cannot do anything and they were not aware about the whereabouts of my product.
I followed up many times but could not get the headphone.
Hence, I will be taking up the matter with higher authorities.