Croma Complaints & Reviews

Hi i have a gift card worth rs 2100 and suddenly i noticed that the cards got expired.

I got this as my marriage gift.

I request you to please extend the validity of these cards.

I have 4 cards.

3 are rs 500 and one is 600

Please let me know if you want card details.

The card is powered by qwikcilver.

Thanks
Gurmeet kaur
[protected]
[protected]@gmail.com

I had vide order[protected] placed order for philips fidelio b5/12 soundbar
On 26 th oct 2017 and paid in full. Received it on 28th oct.
Today the philips technician came for installation and opened it.
The package turned out to be a samsung microwave oven.
Called up service center immediately. The enclosed invoice is for philips soundbar only.
God knows how they make such a mistake.
Now waiting...

Hello croma i'm rafik badshah shaikh. I'm give my camera on last year in 2 october 2017. I collect the camera on pimpri croma showroom. Nice camera pic i'm faithfully and thankfully on croma. But there my problem is the i'm selling my camera and u take me printed bill but this is lost on my site. I'm sorry for this stupid term. But i want my bill copy so i'm just telling u plz give my bill plz.. Thank you so much

Hi sir/mam,

This is mansi doshi, one of the your croma customer, i just wonted to say you last 3 days i am calling customer care center regarding my dell laptop problem, but still not buddy can solve my problem, day to day i will call but every one said like problem register kar diya hai, call back aarenge kardenge that its, this kind of services you provide to customer.

On sunday i brought one laptop (Product name & brand dell 5577 7gi5 8gb4x 128ssd+off) which has i5 processor & actually my requirements was i7. I had mention this thing on saturday also when we visited first time to see, & again on sunday when we purchased that time also i was telling i7 but i don't know how they give me i5 processor, even store girl also accepting the same thing that why they give i5 insted of i7 when i visited on monday for change, even she knows about it that requirement was i7. Now they are ready to replace the laptop but they charging me 7000 for windows registration which i can't pay because it was not my mistake then why should i pay tha money. I am ready to pay the difference of the laptop cost.

This is my humble request to you pls take this things on urgent basis & pls solve my problem imminently & replace this i5 laptop with i7 without charging any extra cost of registration, otherwise i have to take some other steps because i am tired of doing customer calls & visiting store again n again.

If your company not interested to solve consumer problem then why you selling products.
This is very very bad service from croma.

My complaint/service no: sr[protected]

Waiting your positive rly.

Thanks and regard,
Mansi doshi
[protected]

7i bought samsung phone, in the month of july, its not even 4 months and it stopped working.

I submitted the same on 19-10-17, and your team at dt mega mall store promised me that i will get back the same on 24-10-17.

I got three calls from service center 1. Total charges will be rs. 5500/- 2. Total charges will be rs. 9200/- 3. Total charges will be rs. 10, 000/-.

I told croma person that i do not wish to repair that i just want my, but no one is responding on my phone, every day they are telling me new stories.

Do the needful on urgent basis.

I had purchased 2 no's i phone 5s with extended warrany from croma in the month oct'2016. While using the same within the 1 year validity period i got software issue as the phone was getting hanged again & again. First i went to i phone service centre for software issue, they did not attend the complaint reasoning phone has 2 dent from outside. I submited my phone to croma to get it solved under my extended warranty purchased from croma. They took the phone & kept it for around 2 months & replying the same thing that as phone has 2 to 3 physical dent from outside, software issue will not be resolved. I told them to refund my warranty money as they did not explained term *& condition while selling the same.

I request croma or i phone to issue me new phone as software problem occurred with 1 year of time.

Request you to please take necessary action against croma as well as against i phone.

Regards,
Yogesh c mirani
[protected]

I have purchased one ao smith electric gyser from chroma electric store at ahmedabad s. G. Highway store on 18.10.2017. I was told that installation will be done on or before 25.10.2017. It is more than 72 hiurs, 3 complete days ron the deadline given but nobody has come from the company for installation. I have tried several times to contact customer care at croma as well as customer care at a o smith over telephoneone, but nobody receives my fone. If my gyser is not installed within next 24 hours, i will lodge a complaint with consumer grievances forum. Further, now that you have taken more than 10 days in installation, i will not be responsible for any damages found to the instrument while installation and in such an event, croma and ao smith will have to replace my instrument that is gyser without any additional cost, irrespective of price fluctuations.

I have purchased a laptop from croma retail, infinity mall malad.

Below are the commitments that were promised to me on my recent purchase :

I will get 2 yrs warranty extension at 999

.
Asus replied on email that, this purchase is not eligible for warranty extension since this comes under an institutional purchase. Malad croma executives were confident enough on warranty extension for this purchase and were interested only in making sales - fake promises to the customer

I had bought a voltas 1.5 ton ac from croma store delhi kamla nagar, and bought extended from croma for 2 years at 2500 rs. My ac went bad after the company warranty ended that is a period of a year. I complained to croma on 09th oct 2017. Its been 17 days almost more than 2 weeks. No one has come or called all i keep on getting is a new ref number. I have been non stop calling them but of no avail.
Refer number on 9th oct [protected]
With registered phone number [protected].
All calls to def ears.

Pls help
Thanks
Yours trully
Sumit budhiraja
[protected]

Dear sir/madam,

I am nitin walse, booked one voltas ac, samsung fridge and lg washing machine on sunday from your lower patel phoenix mall showroom with full payment. I have done this deal with mr. Sanjoo yadav and one lady may be she is executive mrs. Aarti who has promised me to deliver all three on time.

We have got delivery of fridge and ac on monday evening except washing machine.
Same i have installed and started using fridge and it is working good.
Next day morning voltas ac installation person was arrived at my residence with proper information and started installing the ac but when this technician installed ac in my hall, he started installing ac unit in my window but while checking the unit he came to know there is no gas in the unit so he informed me accordingly so i called up​ mr. Sanjoo yadav and mrs. Aarti about this so they confirmed with technician so he kept out side unit in packing box again so he said once we will receive new unit we will come and install the same. So mrs. Aarti from croma ask me to keep the unit in a box as it is she will arrange new unit in two to three days so i said ok we can wait. It has happened on tuesday now we have wasted whole wednesday also but we have not received any confirmation from croma about new unit delivery. The whole day we are trying to call this lady but she is not picking up my call. I will share both no to you (Mr. Sanjoo yadav [protected] and mrs aarti[protected].
So request you to please look into this and deliver the new unit of voltas ac urgently. And please make sure that this will happen with another customer. And plz ask croma representative to answer the customer call and help them to resolve their problems.

We are buying this product from you on faith so don't do this to anyone.

Thanks and regards
Nitin walse
[protected]

I had purchased croma microwave last november, but having issues with functioning for the last one month, where it is not switching on and if it does we the switch off is not working.

We had raised a complaint on october 9th (Chn091017fs00263), but even after multiple follow ups, none had attended the fault. During each of our conversation with the customer care center we are only being promised that the this request has been prioritized and attended shortly. We had also personally visited the croma showroom to register a complaint on the same.

After knocking on so many doors i have finally come to you guys to help me in this very difficult situation created in my life by croma. The most painful experience i have ever had in electronics buying. These people from croma when you go to their store to buy anything... They trick you into buying extended warranty on their products and a customer like me feels good when he hears that there are people who will take care of this product.

So my ac stopped working and i called these guys one month ago that i want my ac to get fixed its not working anymore and i bought an extended warranty from you guys. I heard no reply from them for like almost 6 days and when i called the customer care they were very lazy and lethargic and response. After few days i called them again and they again took my address and my phone number from me. I am tired of calling them on repeatation and giving my addresses and numbers again and again. It happened 3 to 4 times they can't even save my address and my number in there data system i don't know why they take it from me everytime i call them.

Later they made an excuse by saying that it is 2nd of october so we are on a holiday our repair guy will come soon so then again i waited for 4 days and then i filed complaint on their facebook page and i sent a mail. Even after that these gays never took any action. These guys are so shameless so shameless that they made me and my complain into a joke. They mocked me in front of my family when my family keep asking me when this ac is going to get fixed. They ruined my diwali and obviously they celebrated very happily after stealing my money for that warranty thing.

These guys have left me no choice but only seek help from a small time electrician who will come and fix my ac in a single day. If these guys had little bit of shame in their character they would have helped me but sadly one thing i have decided i am never going to buy any croma product and never recommend it to anyone so please guys whoever is reading this complaint never buy any official croma product they are thieves and they take you for a ride as if you are nobody.

They call you once in the morning around 9:30 and they give an excuse that you are not available. I can call them 50 times a day like a stupid # and they won't even call you twice

I have purchased samsung lef 32" & samsung refrigerator 192l on dated 18/10/2017 containing invoice no-sla[protected] & sla[protected], was promised croma store that would get delivery by 19/10/2017, but only refrigerator has been delivered without operating guide & key, led has not been yet delivered.
I am following about it continuously & have complaint about it to customercare 3-4 times but there is no solution. They always said that it would get delivered shortly, just a traditional single line pitch which is expected to customercare representative.

Expecting revert with solutions about it.

Regards,

Hi i was trying to place an order this week of october 2017 and i noticed that my gift card expired : (I understand it has been a little over 12 month validity and i'm to be blamed as i did not redeem this within the available date but the amount is for rs. 3000 which i consider is huge. Could i request you to help on this regard? Card numbers:

1. [protected]
2. [protected]
3. [protected]

Sir, i purchased 30 lits croma microwave conventional oven in january 17 from your malad w store. About 15 days back it stopped working due to no heating. I made a complaint on your customer care number. A technician came to check the oven after 2/3 days of complain. After checking he said he will be back with the required spare part within 3/4 days. He came with the part after 4 days. However even after replacement of that part the problem still existed. So he said more 2 parts need to be replaced. He agreed to return in 4/5 days. But to my surprise its more than 15 days now no one has neither turned nor called back. Instead i got a message from croma that my complaint is resolved.in shock i made one more complaint at your customer care number. They told me that it will be resolved in 4/5 days. However it's almost a week now no one has turned up. Instead i got a message again from croma that my complaint is resolved. All this is really shocking and disturbing from a company like croma. I request you to take necessary action before i take a legal action in consumer court.
Regards
Mithilesh dalvi
Mumbai

I purchased voltas air condition (Voltas s/ac 1.5t 183mys 3s) on 27th september ’17 from ghaziabad aditya mall – a024 (Inv#sla[protected] for inr 30990. Installation of the ac was done on 30th sep by ashu and he told us that there’s no gas in the ac.

Saddam hussain came to fill the gas after few days and filled the gas and the ac was working fine that day but after few days there was no cooling. I raised a request with croma on 11th oct (Service request# bon111017fs00020) and votas representative (Rajeev bharti) came to check the ac and told us that there’s no gas in the ac.
Ticket# [protected] was then again assigned to saddam who came on 15th for refilling the gas and informed us that condenser needs to be replaced.

Now since it’s a new brand ac which we didn’t even use for a day and there’s a warranty of 1 year we want croma to replace our ac and provide us a new once as they have sold us a faulty defected piece.

I have purchased iphone 8 plus 64 gb space grey from croma store and initially booked iphone 8 plus 64 gb gold and the stock was not available so they asked me to give the order for booking and hence worth i decided to cancel the booking since i was not satisfied with the colour of the iphones and they asked me to go for the space grey colour stating the iphone gold will look girlish and when i finally decided to cancel the product booking the store manager or person comes and asks me to why m cancelling the order and i informed that am not satisfied with the colours and then he asked me that he would show me space grey colour and then i have to buy it once they showed it but now am not colour satisfied with the space grey colour and wanted the gold colour they are not ready to exchange and speaker of the phone is distorted the sound clarity is not there while recording videos very disappointed with the product and the service it would have been better if i would have cancelled the booking rather than going for this # space grey colour iphone 8 plus

I had issue in my washing machine and called for service in aug. They came and fixed in sep. It then failed again with in couple of weeks and i am following up with them for the last 18days to get service on my machine. But to no avail. Every time u call customer care they promise to send technician that day. But it's the same thing they do everytime. Am not sure if this is only to me or others as well. I am frustrated to a level where i shd never in my life take a croma product.

Ravi akathra i do booked a complaint with croma vide ahd0701017fs00448 dt 6/10/2017 but after lapse of one week, no engineer visited and my lcd still remains non functional. I have been reminding through [protected] and wonder when the engineer visit my set right my tv n resolve the issue. I never expect such customer care/support from a company having the tag of tata and it is going to tarnish the image of tata group as a whole when such after sale service very poor

I decided to buy tv from croma due to tata name, despite i was having a deal option of buying same television with 1350 rs lesser price. On 13th of oct i did booking for tv with confirmation from croma that tv will be delivered and installed on sat and thats why i went to book on friday, as my kids wanted to see bahubali 2 on sunday in new tv. Now they key sequence of events. On sat morning i went and made full payment and i was told tv will...