Croma Complaints & Reviews

This is to bring to your notice that we have bought a croma smart tv from croma store located at universal trade tower, ground floor, gurgaon-122018. Our invoice number is sla[protected] dated 9th nov 2017 amounting rs. 32, 048.10.

The person has come for the installation on 10th nov 2017 but he was not able to install it properly and demo was not completed so we have not signed the receiving copy. Upon our multiple follow...

I have purchased apple iphone x 64gb space grey (Hsn/sac-8517) on 17-nov-2017 and after placing order i got to see that the order will be delivered after 27 days. I instantly canceled the order within 15 mins by talking to the customer care. Now today is 22nd and still my order is not canceled and its still show the status as invoice generated. Every day i call them and they say its in process don't know how many days they will going to take for canceling it. I am paying interest to bank everyday for 90, 000 inr.

Its really unfair to hold such a big amount of customer and give them excuses for so many days.

I had purchased new croma led tv 42' before an year by having much confidence on croma industry and on its service. But just after 4 months it went on repair within warranty period itself. Then croma service took 2 to 3 months to resolve that issue even after many followups.

Now again am facing the problem as picture is not visible (Even no light in the screen) and sound is audible well enough although. I have raised a request for service. Technician have come for service and conveyed me that pcb was got damaged and has to be replaced. But i strongly believe pcb is working fine since if it got damaged then nothing have to be worked, here i could hear the sound clearly from tv, the only problem is picture is not visible.

And i have got a call from spare parts department to ask for opinion to buy the "pcb" which costs around rs.7000 to rs.10000. Am really not satisfied to pay this amount because it is very new tv and even i didn't remove the cover untill now. I have bought this tv for rs.40000 but it is not even worked for 2 years without any repair then how can i suggest others about this croma product.

Please take this as very serious concern and do some favor by offering the all the services from your end. Am ready to pay service charges and but am worried to pay this much high cost spare parts without even completing 2 to 3 years of age.

Im un happy with croma customer service and handling.
Again you guys are proving that tata has good in product but very bad in service.

Last 5 years, im purchasing all my home needs in croma for best in product and didnt have chance to experience the croma customer care as i didnt faced any issues in purchased electornics but last time, purchased honeywell dual led charger made me experience poor customer service in croma.
Im really feel bad about after sale service and handling.

On nov 5 purchased this product in bharagattha road croma. I found that its not working in my car in next day. I want to double confrim its defect product or issue in my car charge socket. So i checked in my friend new car also and confrimed its defective product and it took one week. So i reached sarajapur road croma on nov 14th for replaceament but they sent me back as checking person is not available and asked me to come next. On nov 17 agian visited the croma sarajur road again they asked me to come on monday. Today, i visited again, this time, croma saying, i have to visit the croma bharagatta road for replacement. Sarajapur road crom is not willing to resolve my issue.

My expectation :
Croma sarajapur raod have to inform me in my first visit about their limitation. But croma sarajpur road asked to do several visit without any use. Wasted my time and energy for just rs 1500 product.
Croma is chain trusted store, why they are not willing to handle bharaghatta road purchase.
I bought the product on nov 5 if i used for few days atleast. Im ok with repair but its dead on arrival. Croma have to replace the product or give credit note.
If croma is not willing to handle the dead on arrival. Whts use of buying in store. I would have go for online purchase whihc gives 15 days money back / return policy.

Finally, it made to feel that buy all future product in online only but not in croma sarajur road

Thanks
Suryakanth. S

I purchased voltas s/ac 1t 123mys 3s from croma store in marathahalli area in bangalore on saturday 18th nov, 2017. Invoice, no: sla[protected].

I got the product delivered on sunday 19th nov, 2017.

Installation team from voltas came to install today. After opening the box, the installation team told that the product is either used or damaged.

I got a damaged/used product delivered. This is bad customer experience.

I called the customer care at 11:13 today (20th nov 2017) and the customer care representative told me that they raised a compliant and i will receive a message. I didn't get a message till now. 45 minutes after my call, i sent an email to [protected]@croma.com did not even receive an automated email. Even bad customer experience.

I am regular customer of croma. They lot a customer now!

My croma tv not started from remote so i can not start my tv call customer cares yesterday but i didnot get any complain number and any call from technical person. Tv not working only ir receiver part may be not working so please send some one with receiver module so that it can resolve at same day

Invoice number
Slf02a[protected] croma

My numbers

[protected]
[protected]

I have purchased samsung led tv last year and now it comes under extended warranty. I raised the complaint 10 days before and still i didn't get calls from service engineer. Now they are saying the third party not able to find my details. I have invoice and croma also having and they are not provide this info to 3rd party. They are telling to wait another 24 hrs. This is so pathetic from croma and they are fraud.

Hi i have a gift card worth rs 2100 and suddenly i noticed that the cards got expired.

I got this as my marriage gift.

I request you to please extend the validity of these cards.

I have 4 cards.

3 are rs 500 and one is 600

Please let me know if you want card details.

The card is powered by qwikcilver.

Thanks
Gurmeet kaur
[protected]
[protected]@gmail.com

I had vide order[protected] placed order for philips fidelio b5/12 soundbar
On 26 th oct 2017 and paid in full. Received it on 28th oct.
Today the philips technician came for installation and opened it.
The package turned out to be a samsung microwave oven.
Called up service center immediately. The enclosed invoice is for philips soundbar only.
God knows how they make such a mistake.
Now waiting...

Hello croma i'm rafik badshah shaikh. I'm give my camera on last year in 2 october 2017. I collect the camera on pimpri croma showroom. Nice camera pic i'm faithfully and thankfully on croma. But there my problem is the i'm selling my camera and u take me printed bill but this is lost on my site. I'm sorry for this stupid term. But i want my bill copy so i'm just telling u plz give my bill plz.. Thank you so much

Hi sir/mam,

This is mansi doshi, one of the your croma customer, i just wonted to say you last 3 days i am calling customer care center regarding my dell laptop problem, but still not buddy can solve my problem, day to day i will call but every one said like problem register kar diya hai, call back aarenge kardenge that its, this kind of services you provide to customer.

On sunday i brought one laptop (Product name & brand dell 5577 7gi5 8gb4x 128ssd+off) which has i5 processor & actually my requirements was i7. I had mention this thing on saturday also when we visited first time to see, & again on sunday when we purchased that time also i was telling i7 but i don't know how they give me i5 processor, even store girl also accepting the same thing that why they give i5 insted of i7 when i visited on monday for change, even she knows about it that requirement was i7. Now they are ready to replace the laptop but they charging me 7000 for windows registration which i can't pay because it was not my mistake then why should i pay tha money. I am ready to pay the difference of the laptop cost.

This is my humble request to you pls take this things on urgent basis & pls solve my problem imminently & replace this i5 laptop with i7 without charging any extra cost of registration, otherwise i have to take some other steps because i am tired of doing customer calls & visiting store again n again.

If your company not interested to solve consumer problem then why you selling products.
This is very very bad service from croma.

My complaint/service no: sr[protected]

Waiting your positive rly.

Thanks and regard,
Mansi doshi
[protected]

7i bought samsung phone, in the month of july, its not even 4 months and it stopped working.

I submitted the same on 19-10-17, and your team at dt mega mall store promised me that i will get back the same on 24-10-17.

I got three calls from service center 1. Total charges will be rs. 5500/- 2. Total charges will be rs. 9200/- 3. Total charges will be rs. 10, 000/-.

I told croma person that i do not wish to repair that i just want my, but no one is responding on my phone, every day they are telling me new stories.

Do the needful on urgent basis.

I had purchased 2 no's i phone 5s with extended warrany from croma in the month oct'2016. While using the same within the 1 year validity period i got software issue as the phone was getting hanged again & again. First i went to i phone service centre for software issue, they did not attend the complaint reasoning phone has 2 dent from outside. I submited my phone to croma to get it solved under my extended warranty purchased from croma. They took the phone & kept it for around 2 months & replying the same thing that as phone has 2 to 3 physical dent from outside, software issue will not be resolved. I told them to refund my warranty money as they did not explained term *& condition while selling the same.

I request croma or i phone to issue me new phone as software problem occurred with 1 year of time.

Request you to please take necessary action against croma as well as against i phone.

Regards,
Yogesh c mirani
[protected]

I have purchased one ao smith electric gyser from chroma electric store at ahmedabad s. G. Highway store on 18.10.2017. I was told that installation will be done on or before 25.10.2017. It is more than 72 hiurs, 3 complete days ron the deadline given but nobody has come from the company for installation. I have tried several times to contact customer care at croma as well as customer care at a o smith over telephoneone, but nobody receives my fone. If my gyser is not installed within next 24 hours, i will lodge a complaint with consumer grievances forum. Further, now that you have taken more than 10 days in installation, i will not be responsible for any damages found to the instrument while installation and in such an event, croma and ao smith will have to replace my instrument that is gyser without any additional cost, irrespective of price fluctuations.

I have purchased a laptop from croma retail, infinity mall malad.

Below are the commitments that were promised to me on my recent purchase :

I will get 2 yrs warranty extension at 999

.
Asus replied on email that, this purchase is not eligible for warranty extension since this comes under an institutional purchase. Malad croma executives were confident enough on warranty extension for this purchase and were interested only in making sales - fake promises to the customer

I had bought a voltas 1.5 ton ac from croma store delhi kamla nagar, and bought extended from croma for 2 years at 2500 rs. My ac went bad after the company warranty ended that is a period of a year. I complained to croma on 09th oct 2017. Its been 17 days almost more than 2 weeks. No one has come or called all i keep on getting is a new ref number. I have been non stop calling them but of no avail.
Refer number on 9th oct [protected]
With registered phone number [protected].
All calls to def ears.

Pls help
Thanks
Yours trully
Sumit budhiraja
[protected]

Dear sir/madam,

I am nitin walse, booked one voltas ac, samsung fridge and lg washing machine on sunday from your lower patel phoenix mall showroom with full payment. I have done this deal with mr. Sanjoo yadav and one lady may be she is executive mrs. Aarti who has promised me to deliver all three on time.

We have got delivery of fridge and ac on monday evening except washing machine.
Same i have installed and started using fridge and it is working good.
Next day morning voltas ac installation person was arrived at my residence with proper information and started installing the ac but when this technician installed ac in my hall, he started installing ac unit in my window but while checking the unit he came to know there is no gas in the unit so he informed me accordingly so i called up​ mr. Sanjoo yadav and mrs. Aarti about this so they confirmed with technician so he kept out side unit in packing box again so he said once we will receive new unit we will come and install the same. So mrs. Aarti from croma ask me to keep the unit in a box as it is she will arrange new unit in two to three days so i said ok we can wait. It has happened on tuesday now we have wasted whole wednesday also but we have not received any confirmation from croma about new unit delivery. The whole day we are trying to call this lady but she is not picking up my call. I will share both no to you (Mr. Sanjoo yadav [protected] and mrs aarti[protected].
So request you to please look into this and deliver the new unit of voltas ac urgently. And please make sure that this will happen with another customer. And plz ask croma representative to answer the customer call and help them to resolve their problems.

We are buying this product from you on faith so don't do this to anyone.

Thanks and regards
Nitin walse
[protected]

I had purchased croma microwave last november, but having issues with functioning for the last one month, where it is not switching on and if it does we the switch off is not working.

We had raised a complaint on october 9th (Chn091017fs00263), but even after multiple follow ups, none had attended the fault. During each of our conversation with the customer care center we are only being promised that the this request has been prioritized and attended shortly. We had also personally visited the croma showroom to register a complaint on the same.

After knocking on so many doors i have finally come to you guys to help me in this very difficult situation created in my life by croma. The most painful experience i have ever had in electronics buying. These people from croma when you go to their store to buy anything... They trick you into buying extended warranty on their products and a customer like me feels good when he hears that there are people who will take care of this product.

So my ac stopped working and i called these guys one month ago that i want my ac to get fixed its not working anymore and i bought an extended warranty from you guys. I heard no reply from them for like almost 6 days and when i called the customer care they were very lazy and lethargic and response. After few days i called them again and they again took my address and my phone number from me. I am tired of calling them on repeatation and giving my addresses and numbers again and again. It happened 3 to 4 times they can't even save my address and my number in there data system i don't know why they take it from me everytime i call them.

Later they made an excuse by saying that it is 2nd of october so we are on a holiday our repair guy will come soon so then again i waited for 4 days and then i filed complaint on their facebook page and i sent a mail. Even after that these gays never took any action. These guys are so shameless so shameless that they made me and my complain into a joke. They mocked me in front of my family when my family keep asking me when this ac is going to get fixed. They ruined my diwali and obviously they celebrated very happily after stealing my money for that warranty thing.

These guys have left me no choice but only seek help from a small time electrician who will come and fix my ac in a single day. If these guys had little bit of shame in their character they would have helped me but sadly one thing i have decided i am never going to buy any croma product and never recommend it to anyone so please guys whoever is reading this complaint never buy any official croma product they are thieves and they take you for a ride as if you are nobody.

They call you once in the morning around 9:30 and they give an excuse that you are not available. I can call them 50 times a day like a stupid # and they won't even call you twice

I have purchased samsung lef 32" & samsung refrigerator 192l on dated 18/10/2017 containing invoice no-sla[protected] & sla[protected], was promised croma store that would get delivery by 19/10/2017, but only refrigerator has been delivered without operating guide & key, led has not been yet delivered.
I am following about it continuously & have complaint about it to customercare 3-4 times but there is no solution. They always said that it would get delivered shortly, just a traditional single line pitch which is expected to customercare representative.

Expecting revert with solutions about it.

Regards,