Croma Complaints & Reviews

I have purchased a samsung led tv on 14.06.2017 from croma with a delivery assurance on 16th june but till now no delivery.
Calling the customer care since 16th june & they says overtime that someone will call you for update but no one calls.
Everyday my half an hour is just wasted with the customer care.
Invoice number is slf02a[protected] dated 14.06.2017...

I am following with croma support and croma store from past 3 days but i am not getting anything except false commitment. I called croma support 5 times, everytime they assured me that the engineer will call and come for installation but as of now no one come nor called me.

Installation request[protected]
Service request - [protected]

I am frusted like anything, can this be looked into on urgent basis....

I extended the validity of my croma gift card [protected] by paying rs. 500. However it has once again expired and when i visited croma store they are unable to tell be any solution now. The online customer care has no answer for this nor any email where i can send this complain.

I have over 12000 in this card and am very disappointed with type of responce form the stores as well as the customer care of this tata compnay.br...

I had purchased samsung led tv 40j5570 from croma online retailer worth 32, 950 on 13th june 2017. I had put the request for faster delivery but today on 16th june, i got the call that product is not in stock. I have been issued order confirmation and retail invoice of the product and now croma is telling that product is out of stock! My family is waiting for the product and now they are saying it will take indefinite delay. Is it legal that...

I had purchased samsung led tv 40j5570 from croma online retailer worth 32, 950 on 13th june 2017.
I had put the request for faster delivery but today on 16th june, i got the call that product is not in stock.
I have been issued order confirmation and retail invoice of the product and now croma is telling that product is out of stock!

My family is waiting for the product and now they are saying it will take indefinite...

I shashank shekhar have purchased two air conditioners on[protected] but i found the product defective, so i requested for a replacement but again they provide defective product so i requested for the resolution but till now i did not find any resolution from their side and on this i am bearing a lost of approx 1.5 lacs my 5 executives have left the job only due to this (Coz my office is on top floor). (Pics attacthed)
Invoice no....

Hello croma,

I was into one onsite assignment and was busy with that, hence could not utilize the croma e-voucher. Request you to please extend the validity period of 2 croma vouchers each worth 1000/-. I send this request to [protected]@croma.com and also spoke to customer care. But so far there is no update in this regard.

Croma e-voucher card numbers : [protected], [protected]

Please...

Dear consumer care,
This is in reference to our massive issues going with croma.

Recently, we have purchased one more sony led from croma retail store (Branch: rohini – sector 9, new delhi) model no.: 43x8300d, 109 cm, for my conference room so that we can use this screen as wireless screen and can connect with our laptop as wireless display. We can easily connect this new led without laptop but the major issue is,...

Hello croma
Croma noida store owner selling the product if it comes in deep discount, first i inquiry that the product has been available in store, and then i saw the invoice of my ordered product that placed from online website croma then they were saying the sorry the product has-been out of stock from last 2 years, what is going with croma, you are seriously cheating with consumer. Take action against the croma staff.
Invoice...

Dear sir,
Regret of buying 43"panasonic led tv. I have purchase this tv from croma panjagutta hyderabad on[protected]. Its the worst service offered after we brought the 43" panasonic tv. Normally any other product if we buy with in 24 hours the concern service person/department called us and they will install the product on time. After 2 days on sunday[protected] i called panasonic toll free no ([protected]) inquired about the installation...

I have bought chroma brand portable ac, 3 years ago. I am trying to repair it.
I don't have invoice with me anymore and my number is changes,
Because i don't have invoice which is 3 years old and my number is changed chroma refused to do anything about it

Their call center tells lie that complaint is raised, and when called again they say there is nothing in their database. No reply on mail, no reply on calls,...

Dear sir,

I have purchased new ifb m/w conv20l 20sc2
Microwave from croma store sector 22b chandigarh
On date 11/june/2017 and delivered on 12/june/2017.
But product was delivered without box packing

There were no manual book as well as kit as i discussed with store manager and sales person he refused to provide and told me this product is without all these from ifb company side so we...

Salesman solid chroma 1.5 ton ac to me saying this product made by tata voltas. When product reached home i have foundation that chroma 1.5 ton ac is imported from china and marjeted by chroma.

I dont want chinese ac, please take back this cheated product and send me 1.5 ton pana soni or 1.5 ton vilas ac with college condenser. Revoke my amc of 3000 rs and adjust that about in new ac.

I will raise this issue...

This is in regards to my 1.5 ton window ac which was taken for gas filling 2 days back by your service vendor global services mob no. [protected]. I had requested them to at-least get my ac repaired in 24 hrs since my dad is a 75 year old man and he needs an air-conditioner in this heat. But its more than 48 hrs now and they still haven't fixed it. They say it will take another 24 hrs.. I buy most of my electronics from croma and expect a...

Dear sir,

I purchased a croma 1.5 tonne split ac on 01/06/2017 visiting your eva mall croma centre vadodara.
Invoice no. Slf02a [protected].

I was also told by saleslady that ac will be delivered within 24 hour. And generally we install within 24 hour of delivery but in any case not later than 48 hours and i was delivered ac next day fornoon @ 13 hours. They also told that they will come nextday for...

I have generated a ticket id regarding my croma tv led on 26th may since last 10 days we are continuosly calling to cutomer care but each time false commitment is given to me and no tecnician has been sent to repair it,
I have all the documents and warranty card and bills but no positive response from coma

Really its very disappointing the service is really worst and worst yet i am trying to sort it out....

Purchased a ac where installation was promised first the technician denied then the selling team denied when i said i will complain they said do whatever what you want to do... Worst services ever. Called the customer care twice once kept the phone on hold forever with a whipping reply that they cannot help and cannot do anything in this regard.
What worst services from there end, croma is only good for pick up items and thereafter...

I have purchased two product 25may2017 from croma eva mall vadodara, gujarat

As i have dicsused with your executive they told that for ac installation i have to pay only 750/ — for stand i agree for that after that technician asking for 150rs extra for power cable this is very disgusting thing, if you people are aware about extra charges then need to tell customer don't not give big big dream to customer while product purchased.br...

I have been a cRoma customer for 6 yrs now. Purchased an IPad and mobile phones from here. This time I m a dissatisfied customer to an extent that I cant even say. I purchased a phone in February this yr for 11000 rupees Gionee F103 pro gold in color. Just after 3 months my phone stopped working. I went to CRoma who told me its a Sunday n gionee centers r not open so come on monday. I went to give my phone on monday i.e today n I hot a call...

We have purchased ac on december 23rd 2016 but the ac is working for 10 minutes after that it truns into fan mode we have given complainte 6 to 10 times but the problem has not been solved sr[protected] and sup170517fs00167 date on 17th may has a service man comes he doesnt find what is the fault he says it is voltage probelm but we had electrical chekcup everything is fine thier is no problem in voltage please do the repair or give me a...